About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Edgewater, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
04/14/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Edgewater, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
Lutheran Social Services of WI & Upper MI
Chippewa Falls, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Lutheran Social Services of WI & Upper MI
Altoona, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Lutheran Social Services of WI & Upper MI
Eau Claire, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Lutheran Social Services of WI & Upper MI
Rock Falls, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Lutheran Social Services of WI & Upper MI
Elk Mound, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Lutheran Social Services of WI & Upper MI
Eleva, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Lutheran Social Services of WI & Upper MI
Bloomer, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Lutheran Social Services of WI & Upper MI
Fall Creek, Wisconsin
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
04/14/2026
Full time
Position Overview Title: Human Service Specialist - Interactions & Skill Building Team Schedule: Part-time, 32 hours/week (Thursday-Sunday) Location: Eau Claire, WI & surrounding counties (remote option for documentation/admin tasks) Focus: Supervised visitation for children in out-of-home placement + parent education Key Responsibilities Provide supervised visits in office, client homes, or community settings Deliver parent education and psychoeducation (mental health, substance use, parenting) Participate in recovery teams and provide feedback on service delivery Promote client independence using trauma-informed, family-centered approaches Collaborate with service teams and supervisors to determine interventions Maintain accurate documentation and client records Testify in legal proceedings when required Attend staff development, supervision, and team meetings Flexible scheduling including evenings/weekends based on client needs Qualifications Education: High School diploma or GED equivalency is required. Experience: One (1) year of work in a human service's related position. Licenses: Valid driver's license + reliable transportation (MVR check required) Skills: Strong communication and documentation abilities Knowledge of counseling, casework, human behavior, and community resources Computer proficiency (electronic health records, email, training systems) Agency Expectations Comply with regulations, policies, and procedures Treat clients with dignity across diverse backgrounds Support LSS mission, vision, and values Use evidence-based practices approved by the agency Perks & Benefits Medical, dental, vision insurance Flexible spending accounts (health & dependent care) Mileage reimbursement Paid time off + 10 paid holidays 403B retirement contributions Annual raises prioritized Employee Assistance Program Service awards & recognition Work Environment Community-based role (home, office, outdoors) Requires daily travel Moderate noise level, occasional crisis situations requiring calm response This role is ideal for someone passionate about supporting families, promoting independence, and working directly with children and parents in challenging circumstances. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Hoboken, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
04/13/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Hoboken, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
03/30/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.