Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
04/19/2026
Full time
Description Summary: The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Digital Learning Support Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach. Manages local user enrollment, troubleshooting, and reporting. Tracks learner progress, generates compliance reports, and provides analytics to leadership Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues. Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval. In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards. Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells). Learning Program Support Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events. Prepares learning materials, rosters, evaluations, and certificates. Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution). Collects and analyzes participant feedback to support program improvement. Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts. Administrative Support Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics. Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives. Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses. Support budget tracking, invoices, and vendor coordination as needed. Contributes to the streamlining of processes to improve efficiency in clinical education operations. Responsible for other related duties as assigned. Job Requirements: Education/Skills High school diploma or equivalent experience is required Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required Excellent communication, organizational, and customer service skills required Adaptability and willingness to learn new technologies and systems required Experience 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required Ability to manage multiple priorities in a fast-paced, clinical education environment is required Attention to detail and accuracy in managing data required Strong problem-solving and troubleshooting abilities required Collaborative team player with a service-oriented mindset required Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Proven track record of leading successful change management and process improvement efforts preferred Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practices The range for this role is $28.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
04/18/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Proven track record of leading successful change management and process improvement efforts preferred Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practices The range for this role is $28.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit . This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based at the South End office in Boston, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
04/18/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit . This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based at the South End office in Boston, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Proven track record of leading successful change management and process improvement efforts preferred Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practices The range for this role is $28.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
04/18/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Proven track record of leading successful change management and process improvement efforts preferred Experience in healthcare, with a solid understanding of billing and insurance, is preferred Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical is committed to fair and equitable compensation practices The range for this role is $28.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Member Support Specialist at one of our offices presently focused on our Senior Health member population (age 65+) you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Master our technology suite including but not limited to Slack, G-suite, Zoom, in order to interact with team members and patients and complete daily work Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 1 year of experience in high touch customer or patient facing roles Strong written and verbal communication skills Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Competitive salary: the base pay for this position is $20.50 per hour based on a full time schedule. This is a full-time role based in-person with our team and patients at offices in Denver, CO at 1692 Wadsworth Blvd, Lakewood, CO 80214. Monday through Friday 40 hours a week - 8:00-5:00pm at one of our offices presently focused on our Senior Health member population (age 65+). Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
04/16/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Member Support Specialist at one of our offices presently focused on our Senior Health member population (age 65+) you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Master our technology suite including but not limited to Slack, G-suite, Zoom, in order to interact with team members and patients and complete daily work Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 1 year of experience in high touch customer or patient facing roles Strong written and verbal communication skills Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Competitive salary: the base pay for this position is $20.50 per hour based on a full time schedule. This is a full-time role based in-person with our team and patients at offices in Denver, CO at 1692 Wadsworth Blvd, Lakewood, CO 80214. Monday through Friday 40 hours a week - 8:00-5:00pm at one of our offices presently focused on our Senior Health member population (age 65+). Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Edgewater, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
04/14/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Edgewater, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Hoboken, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
04/13/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Hoboken, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
03/30/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
