SUMMARY The Director of Clinical Services plans, coordinates, implements high quality care through analysis and evaluation of multiple methods and tools that measure quality, such as the Network Performance Measures, USRC Clinical Quality Reports, policies, procedures, and directives. This position assumes a proactive role in adhering to guidelines, policies, procedures, and directives and collaborates with Clinical Specialists, Facility Administrators, and clinic staff to ensure compliance with company policy, Federal and State agencies. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. GROWTH Oversight of guidance provided to the facility teams by the Clinical Specialists within assigned regions. Work with regional operations management to assist with the opening of denovo facilities and transitioning acquired facilities. Evaluate trends in clinical data and provide guidance to Clinical Specialists to prepare for educating the facility staff on the effective and efficient use of company resources, (i.e. supplies), safety and risk reduction, and the best methodologies to achieve. Evaluate readmissions, hospitalizations, and catheter rates to identify opportunities to improve treatment rates and decrease infections and missed treatments. Work with Clinical Specialists toward the achievement of monthly, quarterly and annual projections based on clinical outcomes and management objectives. OUTCOMES Develop, implement, and monitor quality of care processes for program regulatory compliance in accordance with Company goals. Ensure clinical processes in assigned USRC facilities are maintained in accordance to company policy and federal, state and local regulations. Review audits performed by Clinical Specialists in assigned facilities. Ensure findings are reported to the Facility Administrator and regional management teams and POC is developed and implemented appropriately. Report delays in the execution of the POC to the VP of Clinical Services and RVP as indicated. Assist with the development of quality goals and measures by reporting field requests and trends in data to the VP of Clinical Services. Responsible for positively impacting clinical outcomes by working collaboratively with the clinical and local management. Oversee Clinical Specialists in achieving program target goals for patient outcomes in accordance with quality patient care and Company goals at assigned clinics. OPERATIONAL READINESS Knowledge of and remain current with technology, federal, state, local laws and regulations. Knowledge of state specific education requirements. Collaborate with policy development committee with the purpose of developing state specific policies, where indicated. Assist Clinical Specialists as needed to support clinics with remaining in compliance with all applicable federal, state, and local laws and regulations by conducting internal clinical audits. Ensure audits are scheduled in an efficient manner taking travel, the clinic's regulatory health and required resources into consideration. Provide guidance to local/regional teams and Clinical Specialists in the implementation of the ESRD Emergency Preparedness regulations. Provide written follow up on any deficiencies for all internal audits and state and federal surveys to Facility Administrator, RVP and VP of Clinical Services. Evaluate patient care data to ensure that care is provided in accordance with clinical guidelines and organizational performance standards. Report issues to Facility Administrators and regional management. May participate in Policy and Procedure committee to create and maintain clinical, education and QAPI policies. Review regional trends in Incident Reports and identify educational opportunities in response to identified patterns. Ensure the process for reporting events to the state(s) are effective, where indicated. Evaluate types, frequency and facilities required to complete Network projects. Ensure Clinical Specialists offer education to address if patterns exist. Participate in actual disaster planning and response team efforts as needed. Support Clinical Specialists and collaborate with Home department leadership to assess how the Clinical Services team can assist. Discuss need for policy/procedure revisions with VP of Clinical Services. Serve as the regional resource person for involuntary discharges (IVD) and managing grievances. Ensure VP of Clinical Services aware of all IVDs and grievances that cannot be resolved at the local level. Be familiar with emergency operational procedures. Use appropriate safety measures including personal protective equipment, as necessary. Be familiar with OSHA regulations. PARTNERSHIPS Understand, lead, and promote the Company's mission and philosophy relating to ethics, integrity, safety, corporate responsibility and objectives. Communicate with VP of Clinical Services and regional management on a consistent basis regarding the status of each clinic in the region. Maintain collaborative working relationship with Facility Administrators and regional management. Partner with Facility Administrator(s) and regional management to ensure clinic needs are met. Acts as liaison with Medical Directors and physicians to coordinate quality patient care. Maintain a positive/collaborative relationship with physicians, state agencies and the community. Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization. Respond effectively to inquiries or concerns. STAFF DEVELOPMENT/ RETENTION Identify specific training needs of assigned region and communicate findings to VP of Clinical Services. Developed corporately and included in CS JD. Develop and implement clinic based in-service programs as directed or requested. Developed corporately and included in CS JD. Responsible for professional development of each Clinical Specialist in assigned region including appropriate orientation to the role upon hire. Supervise the hiring of clinical services staff as needed in collaboration with VP of Clinical Services and Human Resources Department. Maintain effective personnel management and employee relations, including evaluating the performance of all Clinical Specialist personnel; approving and submitting time worked and counseling and disciplining employees. Uphold management goals of corporation by leading staff in team concepts and promoting a team effort. Effectively communicates expectations; accepts accountability and holds others accountable for performance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include: Current RN or LVN/LPN license in applicable state. License must be maintained as current and in good standing. Minimum of two (2) to five (5) years prior clinical/dialysis management experience of a multi-site health care provider. Three (3) years' experience with performing adult education preferred; knowledge of creative solutions to the challenges of adult learning, education and continuing education is required. Must have extensive knowledge of dialysis industry standards and regulations governing ESRD facilities. CNN or CHN certification required within two (2) years of accepting position. CPR certification required within 90 days of hire. Valid driver' license in applicable state. License must be maintained as current, without restrictions and good driving record. Excellent leadership, team building and coaching skills. Strong public relations skills for dealing with physicians, agencies, surveyors, etc. are valuable. Demonstrated analytical and problem-solving skills are required. Ability to read, analyze and write reports. Ability to manage multiple projects and direct reports in multiple locations. Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all USRC clinical applications required within 90 days of hire . All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTO
05/01/2026
Full time
SUMMARY The Director of Clinical Services plans, coordinates, implements high quality care through analysis and evaluation of multiple methods and tools that measure quality, such as the Network Performance Measures, USRC Clinical Quality Reports, policies, procedures, and directives. This position assumes a proactive role in adhering to guidelines, policies, procedures, and directives and collaborates with Clinical Specialists, Facility Administrators, and clinic staff to ensure compliance with company policy, Federal and State agencies. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. GROWTH Oversight of guidance provided to the facility teams by the Clinical Specialists within assigned regions. Work with regional operations management to assist with the opening of denovo facilities and transitioning acquired facilities. Evaluate trends in clinical data and provide guidance to Clinical Specialists to prepare for educating the facility staff on the effective and efficient use of company resources, (i.e. supplies), safety and risk reduction, and the best methodologies to achieve. Evaluate readmissions, hospitalizations, and catheter rates to identify opportunities to improve treatment rates and decrease infections and missed treatments. Work with Clinical Specialists toward the achievement of monthly, quarterly and annual projections based on clinical outcomes and management objectives. OUTCOMES Develop, implement, and monitor quality of care processes for program regulatory compliance in accordance with Company goals. Ensure clinical processes in assigned USRC facilities are maintained in accordance to company policy and federal, state and local regulations. Review audits performed by Clinical Specialists in assigned facilities. Ensure findings are reported to the Facility Administrator and regional management teams and POC is developed and implemented appropriately. Report delays in the execution of the POC to the VP of Clinical Services and RVP as indicated. Assist with the development of quality goals and measures by reporting field requests and trends in data to the VP of Clinical Services. Responsible for positively impacting clinical outcomes by working collaboratively with the clinical and local management. Oversee Clinical Specialists in achieving program target goals for patient outcomes in accordance with quality patient care and Company goals at assigned clinics. OPERATIONAL READINESS Knowledge of and remain current with technology, federal, state, local laws and regulations. Knowledge of state specific education requirements. Collaborate with policy development committee with the purpose of developing state specific policies, where indicated. Assist Clinical Specialists as needed to support clinics with remaining in compliance with all applicable federal, state, and local laws and regulations by conducting internal clinical audits. Ensure audits are scheduled in an efficient manner taking travel, the clinic's regulatory health and required resources into consideration. Provide guidance to local/regional teams and Clinical Specialists in the implementation of the ESRD Emergency Preparedness regulations. Provide written follow up on any deficiencies for all internal audits and state and federal surveys to Facility Administrator, RVP and VP of Clinical Services. Evaluate patient care data to ensure that care is provided in accordance with clinical guidelines and organizational performance standards. Report issues to Facility Administrators and regional management. May participate in Policy and Procedure committee to create and maintain clinical, education and QAPI policies. Review regional trends in Incident Reports and identify educational opportunities in response to identified patterns. Ensure the process for reporting events to the state(s) are effective, where indicated. Evaluate types, frequency and facilities required to complete Network projects. Ensure Clinical Specialists offer education to address if patterns exist. Participate in actual disaster planning and response team efforts as needed. Support Clinical Specialists and collaborate with Home department leadership to assess how the Clinical Services team can assist. Discuss need for policy/procedure revisions with VP of Clinical Services. Serve as the regional resource person for involuntary discharges (IVD) and managing grievances. Ensure VP of Clinical Services aware of all IVDs and grievances that cannot be resolved at the local level. Be familiar with emergency operational procedures. Use appropriate safety measures including personal protective equipment, as necessary. Be familiar with OSHA regulations. PARTNERSHIPS Understand, lead, and promote the Company's mission and philosophy relating to ethics, integrity, safety, corporate responsibility and objectives. Communicate with VP of Clinical Services and regional management on a consistent basis regarding the status of each clinic in the region. Maintain collaborative working relationship with Facility Administrators and regional management. Partner with Facility Administrator(s) and regional management to ensure clinic needs are met. Acts as liaison with Medical Directors and physicians to coordinate quality patient care. Maintain a positive/collaborative relationship with physicians, state agencies and the community. Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization. Respond effectively to inquiries or concerns. STAFF DEVELOPMENT/ RETENTION Identify specific training needs of assigned region and communicate findings to VP of Clinical Services. Developed corporately and included in CS JD. Develop and implement clinic based in-service programs as directed or requested. Developed corporately and included in CS JD. Responsible for professional development of each Clinical Specialist in assigned region including appropriate orientation to the role upon hire. Supervise the hiring of clinical services staff as needed in collaboration with VP of Clinical Services and Human Resources Department. Maintain effective personnel management and employee relations, including evaluating the performance of all Clinical Specialist personnel; approving and submitting time worked and counseling and disciplining employees. Uphold management goals of corporation by leading staff in team concepts and promoting a team effort. Effectively communicates expectations; accepts accountability and holds others accountable for performance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include: Current RN or LVN/LPN license in applicable state. License must be maintained as current and in good standing. Minimum of two (2) to five (5) years prior clinical/dialysis management experience of a multi-site health care provider. Three (3) years' experience with performing adult education preferred; knowledge of creative solutions to the challenges of adult learning, education and continuing education is required. Must have extensive knowledge of dialysis industry standards and regulations governing ESRD facilities. CNN or CHN certification required within two (2) years of accepting position. CPR certification required within 90 days of hire. Valid driver' license in applicable state. License must be maintained as current, without restrictions and good driving record. Excellent leadership, team building and coaching skills. Strong public relations skills for dealing with physicians, agencies, surveyors, etc. are valuable. Demonstrated analytical and problem-solving skills are required. Ability to read, analyze and write reports. Ability to manage multiple projects and direct reports in multiple locations. Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all USRC clinical applications required within 90 days of hire . All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTO
Biolife Plasma Services
Colorado Springs, Colorado
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About BioLife Plasma Services Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS). How you will contribute You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE). You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities. You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility. You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable. You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents. You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs. What you bring to Takeda: High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements Currently licensed or certified in the state where responsibilities will be assigned: LPN or LVN Current Cardiopulmonary Resuscitation (CPR) and AED certification Fulfill state requirements (in state of licensure) for basic IV therapy Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist Two years in a clinical or hospital setting What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - CO - Colorado Springs U.S. Hourly Wage Range: $26.88 - $36.96 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - CO - Colorado SpringsWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt No
05/01/2026
Full time
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About BioLife Plasma Services Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS). How you will contribute You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE). You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities. You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility. You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable. You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents. You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs. What you bring to Takeda: High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements Currently licensed or certified in the state where responsibilities will be assigned: LPN or LVN Current Cardiopulmonary Resuscitation (CPR) and AED certification Fulfill state requirements (in state of licensure) for basic IV therapy Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist Two years in a clinical or hospital setting What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - CO - Colorado Springs U.S. Hourly Wage Range: $26.88 - $36.96 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - CO - Colorado SpringsWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt No
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
04/30/2026
Full time
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
SPECIALTY: Internal Medicine LOCATION : San Antonio, TX SUMMARY: Internal Medicine opportunity in San Antonio, TX EMPLOYMENT TYPE: Employed Baptist Health System is seeking a board certified/board eligible Internal Medicine Physician to practice in San Antonio, TX or New Braunfels . As one of South Texas largest healthcare provider organizations, Baptist Medical Networks team of healthcare professionals provide care across South Texas. Join a team where your voice matters , your well-being is prioritized , and your career has room to grow . What You Can Expect Full-time, employed position with a trusted, growing multispecialty group 100% outpatient-focused practice Large, modern clinic setting with strong patient demand and space to grow your panel Practice call only , shared among the group Supportive, collegial team culture work with peers who truly collaborate Integrated with over 220 specialists across our 7 Hospital network in the city, linked on same EMR Admin Time, AI Scribe and well supported team with dedicated MA, LVN and APP in offices with higher volumes. No Hospital Call , Answering Service for After Hour Practice Calls We offer a competitive salary guarantee, as well as a robust benefits package, including: Annual CME allowance, generous RVU structure and relocation assistance Health, vision, dental, life, disability, and malpractice insurance 401K plan with employer matching Home to some of the areas most highly respected and experienced physicians, Baptist Medical Network has proudly served the healthcare needs of our community with a mission of excellence and integrity for over a century. Why we live here: A city rich in history, bursting with culture, and booming with modern attractions, San Antonio invites residents and visitors to discover what's old and explore what's new. From our spectacular parks and green spaces, to festive seasonal events, to local shopping, dining, and drinking, we have it all. The Alamo, an 18th-century Spanish mission preserved as a museum, marks an infamous battle for Texan independence from Mexico. Following the San Antonio River, the miles-long River Walk is a landmark pedestrian promenade lined with cafs and shops. Get a bird's-eye view of the city from Hemisfair Park's 750-ft Tower of the Americas. Explore a variety of museums, enjoy the symphony or theater, celebrate during Fiesta, or catch a Spurs game. There is something for everyone! No State Income Tax The city itself is projected to welcome 1.1 million new residents by 2040 and demographically represents what the US will look like in the future Professional sports - San Antonio Spurs (NBA), San Antonio Missions baseball (MiLB), San Antonio FC soccer (USL), San Antonio Brahmas (XFL), and the annual Stock Show & Rodeo
04/29/2026
Full time
SPECIALTY: Internal Medicine LOCATION : San Antonio, TX SUMMARY: Internal Medicine opportunity in San Antonio, TX EMPLOYMENT TYPE: Employed Baptist Health System is seeking a board certified/board eligible Internal Medicine Physician to practice in San Antonio, TX or New Braunfels . As one of South Texas largest healthcare provider organizations, Baptist Medical Networks team of healthcare professionals provide care across South Texas. Join a team where your voice matters , your well-being is prioritized , and your career has room to grow . What You Can Expect Full-time, employed position with a trusted, growing multispecialty group 100% outpatient-focused practice Large, modern clinic setting with strong patient demand and space to grow your panel Practice call only , shared among the group Supportive, collegial team culture work with peers who truly collaborate Integrated with over 220 specialists across our 7 Hospital network in the city, linked on same EMR Admin Time, AI Scribe and well supported team with dedicated MA, LVN and APP in offices with higher volumes. No Hospital Call , Answering Service for After Hour Practice Calls We offer a competitive salary guarantee, as well as a robust benefits package, including: Annual CME allowance, generous RVU structure and relocation assistance Health, vision, dental, life, disability, and malpractice insurance 401K plan with employer matching Home to some of the areas most highly respected and experienced physicians, Baptist Medical Network has proudly served the healthcare needs of our community with a mission of excellence and integrity for over a century. Why we live here: A city rich in history, bursting with culture, and booming with modern attractions, San Antonio invites residents and visitors to discover what's old and explore what's new. From our spectacular parks and green spaces, to festive seasonal events, to local shopping, dining, and drinking, we have it all. The Alamo, an 18th-century Spanish mission preserved as a museum, marks an infamous battle for Texan independence from Mexico. Following the San Antonio River, the miles-long River Walk is a landmark pedestrian promenade lined with cafs and shops. Get a bird's-eye view of the city from Hemisfair Park's 750-ft Tower of the Americas. Explore a variety of museums, enjoy the symphony or theater, celebrate during Fiesta, or catch a Spurs game. There is something for everyone! No State Income Tax The city itself is projected to welcome 1.1 million new residents by 2040 and demographically represents what the US will look like in the future Professional sports - San Antonio Spurs (NBA), San Antonio Missions baseball (MiLB), San Antonio FC soccer (USL), San Antonio Brahmas (XFL), and the annual Stock Show & Rodeo
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
04/25/2026
Full time
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
04/25/2026
Full time
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
04/25/2026
Full time
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years clinical experience in area of specialty Acute/homecare experience within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years intake/clinical experience in home health Home health experience required within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
04/25/2026
Full time
I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive home health, hospice, and non-medical home care services. Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. As a LPN/LVN Intake Specialist, you will: Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patients needs, and determine the Companys ability to meet them. Record the outcome of calls, make follow-up calls as necessary, track and report on conversion ratios, (as necessary) and identify alternative community service sources when Gentiva Health Services solutions are not available. Enter referral information in System including clinical information and orders for services if available. Identify potential payer sources, establish primary payers, document demographic/clinical/payer information and determine coverage availability for third party non-governmental payers. Notify branch of referral via email as either pending or ready to be staffed. Develop and maintain a working knowledge of all services and resources provided by the Company and available within the community. Access national account information, including the names of the accounts and the terms of the contracts as appropriate. Interact with referral sources to facilitate communications, answer questions and resolve problems. May obtain ongoing authorizations for visits based upon written information supplied by clinical field staff. Submit requests to appropriate payers, document authorization, and notify branch via e-mail when authorization is obtained. Work with Intake Manager and Branch Managers when requests for care are inappropriate or incomplete or are not a covered benefit. Generate sales correspondence, contact referral sources and assist in sales/marketing activities. Qualifications Graduation from an accredited school of nursing Minimum of three years intake/clinical experience in home health Home health experience required within the past two years LPN/LVN licensure in the state(s) of desired practice Strong knowledge of governmental home health agency regulations and Medicare policies Working knowledge of personal computer and data entry, email retrieval, Internet and Microsoft Office or equivalent software skills Excellent negotiation, organization, decision-making and communications skills
PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives. Monday- Friday 8a-5p In Office Some travel required to the Woodlands office JOB RESPONSIBILITIES Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement. Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to: Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures. Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors. CAHPS survey: Identify negative comments/responses and initiate service comments as appropriate. QAPI dashboard: drill down, analyze and report data. Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current. Infection Control Reporting: data maintenance and analysis. Incident Reporting: data maintenance and analysis, submission of documents for incidents identified as serious adverse events, completion of 3500A for home medical equipment-related incidents. Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership. Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management. Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management. Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management. Physician satisfaction surveys (as required by the program): data collection, analysis, and Revocation and discharge monitoring (as required by the program): data collection, analysis, and Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives. Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: Quality Update Report (QUR): prepare and submit monthly report to regional and senior management to communicate updates of Quality Assessment and Performance Improvement areas. QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting. Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements. -Facilitates Performance Improvement Projects including the coordination of performance improvement teams. -Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic). -Maintains any and all versions of the PI Plan Manual. -Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs. -Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support: Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report. Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials. -Collaborates with the PCA for external audits and records requests. -Participate in pilot projects related to QAPI initiatives as requested. -For programs or regions with a Performance Improvement Specialist (PIS) Assistant: Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed. Other duties as assigned. JOB QUALIFICATIONS Licensed (as required) health care professional (preferred) or non-clinician with quality RN or LVN background. Certified Professional in Health Care Quality (preferred). Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body. Experience with data collection, measurement tools, and data analysis. Experience in a quality assurance/improvement
04/18/2026
Full time
PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives. Monday- Friday 8a-5p In Office Some travel required to the Woodlands office JOB RESPONSIBILITIES Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement. Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to: Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures. Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors. CAHPS survey: Identify negative comments/responses and initiate service comments as appropriate. QAPI dashboard: drill down, analyze and report data. Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current. Infection Control Reporting: data maintenance and analysis. Incident Reporting: data maintenance and analysis, submission of documents for incidents identified as serious adverse events, completion of 3500A for home medical equipment-related incidents. Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership. Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management. Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management. Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management. Physician satisfaction surveys (as required by the program): data collection, analysis, and Revocation and discharge monitoring (as required by the program): data collection, analysis, and Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives. Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: Quality Update Report (QUR): prepare and submit monthly report to regional and senior management to communicate updates of Quality Assessment and Performance Improvement areas. QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting. Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements. -Facilitates Performance Improvement Projects including the coordination of performance improvement teams. -Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic). -Maintains any and all versions of the PI Plan Manual. -Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs. -Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support: Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report. Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials. -Collaborates with the PCA for external audits and records requests. -Participate in pilot projects related to QAPI initiatives as requested. -For programs or regions with a Performance Improvement Specialist (PIS) Assistant: Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed. Other duties as assigned. JOB QUALIFICATIONS Licensed (as required) health care professional (preferred) or non-clinician with quality RN or LVN background. Certified Professional in Health Care Quality (preferred). Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body. Experience with data collection, measurement tools, and data analysis. Experience in a quality assurance/improvement
