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Position Title: Team Leader - Mortgage Locations: St. Louis_MO Time Type: Full time Req ID: JR1038-St. Louis_MO At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $50,200 annually + variable compensation package Location Requirement: This position is responsible for leading the Mortgage team within our St. Louis Region and requires candidates to reside in or be willing to regularly work within this market. Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO). Effectively partner with fulfillment Operations to drive closed volume. This position is a leadership role. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr. Mortgage Loan Originator. Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities. Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies. Fosters a culture of compliance and ethical sales practices. Ability to generate annual production in excess of $20 million. Manages personal and team production to achieve monthly production goals. Holds business plan reviews with sales team. Builds strategic and tactical plans for driving volume growth in assigned area. Participates in sales calls with Loan Originator's. Identifies opportunities for improvement in systems and procedures to enhance efficiency. Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank. Monitors quality levels of loan originators to insure adherence to standards. Serves as an intermediary for loan issues with processing, manager and underwriting manager. Provides support at bank sponsored events. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in business, finance, real estate, or related field. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. 5 years' experience in real estate/mortgage sales required. NMLS State License or Federal NMLS Registration. Strong entrepreneurial and business development/sales experience/skills. Knowledge of FHA, FNMA and FHLMS underwriting guidelines. Subject matter expert in mortgage compliance regulations. Business acumen and judgment- bank mortgage products, policies, and procedures. Needs analysis skills - analyzing information regarding customer income/debts, etc. Interpersonal/Persuasive/Influencing and negotiation skills. In-depth knowledge of conventional, government, and portfolio guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PId744a95cb1ea-4324

Company Overview The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously - We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities Manage a large volume of inbound and outbound calls in a timely manner. Follow standard operating procedures. Research inquiries and provide solutions. Keep the pipeline full and work to improve the process. Timely and accurately record work and results. Act as a representative of our client, addressing or resolving inquiries from taxpayers via multiple channels: email, phone, fax, etc. Process inbound correspondence and forms. Resolve problems using standard procedures; looking for ways to improve overall client experience. Update, maintain, or access taxpayer accounts, transactions, or documents in proprietary system. Ensure required documentation is received and completed correctly. Successfully complete basic training. Competent in identifying qualified targets for Discovery. Able to meet department productivity and quality standards. Skills and Qualifications Professional, respectful demeanor in communicating with taxpayers, clients, and team. Maintain a deep understanding of complex municipal codes. Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client or taxpayer experience. Working knowledge of business models in key discovery types. Experienced Client Services skills. Solve problems of moderate scope and complexity. Demonstrate good judgment, strong team player. Adapt well to changing priorities, influences priorities and decisions. Excellent attention to detail and high degree of accuracy and consistency. Recognize potential problems and provide alternatives that satisfy long-range plans. Proven verbal and written communication abilities and strong interpersonal skills. Demonstrated excellent organizational skills; able to multi-task, set priorities, and follow up promptly. Ability to learn and apply complex concepts in new situations. Ability to work in a team environment as well as work independently while making sound decisions. Education and Experience High School Diploma or equivalent. Sales experience a plus. Compensation The starting base salary for this Fresno position is expected to be between $ 18.00 to $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits Competitive Base Pay Opportunity to participate in 401k Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program Paid time off for Vacation, Sick and Holidays Employee Stock Ownership Plan (learn more about the HdL ESOP at: ) Compensation details: 18-20 Hourly Wage PI20271fb8b1ba-1561

Description: Job Title: Customer Care SpecialistReports to: Customer Care DirectorFLSA Status: Non ExemptTravel: Travel requirement 10-15%Job SummaryThe Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. This role regularly communicates with Spanish-speaking customers; therefore, fluency in both English and Spanish, including verbal and written communication, is required. Work Location RequirementsThis role operates on a hybrid schedule and will require onsite attendance. Candidates must reside within commuting distance of our Keller, TX location to meet business and operational needs. Essential Duties and ResponsibilitiesCustomer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor's product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies.Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary.Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures.Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio.Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements.Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements.Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives.Other duties as assigned. Requirements: QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education Requirements/Work ExperienceBachelor's Degree or equivalent work experience3+ years of experience in customer service; preferably in a manufacturing environmentExperience with ERP Systems is desiredSpanish/English bilingual skills preferred, including the ability to read, write, and communicate verbally in Spanish to support Spanish-speaking customers and internal team members. Computer SkillsTo perform this job successfully, an individual should have knowledge of Microsoft Suite - Word, Excel, PowerPoint.Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce.Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required.Core ValuesOur core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position. Accountability - We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility Innovation - We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork Integrity - We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence Adaptability - We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility Caring - We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy Passion - We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level. DisclaimerThe above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper. MR1PI4c0fad1fe0-

QA/QC Specialist - Valencia & Burbank, CA Company Benefits 100% employer paid medical and dental 401(k) matching contribution Generous PTO and paid holidays Long-term disability Life and AD&D Health Care and Dependent Care Flex Spending Tuition reimbursement Profit-sharing program $28.00 - $32.00 hourly (DOE) Position is Onsite Company Overview Contributing to Saving Lives The Eckert & Ziegler Group is one of the world's largest providers of isotope technology for medical, scientific, and industrial use. The core businesses of the Group are Diagnostic Nuclear Medicine Imaging, Cancer Therapy, and Industrial Radiometry. Business Segment Overview Eckert & Ziegler Isotope Products provides sealed and unsealed radiation sources and materials for Medical Imaging sources; Industrial sources for measurement and analysis; Oil Well Logging sources and related products; Reference, Calibration and Environmental Monitoring sources and solutions; Bulk radioisotopes for pharmaceutical, therapeutic and industrial product manufacturing; Services for collection, recycling and disposal of sources and low-activity waste; Sources for industrial Non-Destructive Testing; High-Activity radiation sources for radiation processing and sterilization; Medical and Industrial irradiators for blood irradiation, sterilization or calibration. The Job Eckert & Ziegler Isotope Products seeks a QA/QC Specialist to join our team. The QA/QC Specialist assists the Quality Systems Manager (Burbank facility), Regulatory Manager or Radioassay Manager (Valencia facility) in maintaining an effective Quality Control Program, which consistently delivers high quality Company products on time. This person participates in quality inspections to verify that appropriate current procedures are followed and keeps the Quality Systems Manager or Regulatory Manager or Radioassay Manager fully informed on status of QC/QA activities. ESSENTIAL DUTIES: Operates under the guidance of the Quality Systems Manager, Regulatory Manager or Radioassay Manager to assure compliance with the Company Quality Control and Quality Assurance Program. Communicates with the Quality Systems Manager, Regulatory Manager or Radioassay Manager on QA/QC activities through reports and meetings. Assists in maintaining an ISO 9001, MDSAP (ISO 13485, TG(MD)R Sch3, RDC ANVISA 665/2022, CMDR, Japan MHLW Ministerial Ordinance No. 169, FDA (21 CFR 820 , FDB, CA-RHB (Radiological Health Branch-product registrations, compliance, & licensing), Nuclear Regulatory Commission (NRC), Bureau of Industry & Security (BIS), DOT 49 CFR / IAEA, DAkkS / ISO 17025 , and Medical Device Directive (93/42/EEC) and Medical Device Regulation (EU 2017/745) CE Mark compliant Quality Management System Assists in maintaining additional regulatory systems and compliance as required. Conduct final QC on all Company product lines and performs final QC on all orders except those specified by the Quality Systems Manager, Regulatory Manager or Radioassay Manager. Responsible for issuing, processing, closing, and filing of NCRs. Conducts filing, organizing, and record keeping of all QC documentation. Observes production and verifies procedures are being followed. Recommends procedure changes where improved techniques will facilitate production, etc. Performs incoming receiving inspection as required. Performs inspection for accuracy and legibility on all engravings performed in-house or by outside vendors, as appropriate. Aids in conducting dimensional QC on components manufactured in-house or by outside vendors, as appropriate. Performs license compliance reviews on domestic (NRC / State) and international (Export Control) sales orders. Maintains the Company Document Management Program. Conducts revision process of documents as necessary to maintain Quality Control and Quality Assurance of the products. Assists in the maintenance of the Company's Quality System documentation, including procedures, forms, drawings, transmittals, quality & company records, external standards. Maintains all activities related to documentation and records control including electronic systems to manage these (BPM, eQMS, DocuWare, or as applicable). Approves design control drawings and ECO (Engineering Change Orders). Supports maintenance of technical files for CE Marking/medical devices and other products. Conducts internal and supplier audits under the supervision of a Lead Auditor. Trains employees on QC / QA procedures and inspection processes, as required. Travel required at various times to Burbank and Valencia facilities, and for supplier audits and training. Performs other duties as required by management. Requirements: Minimum education (or substitute experience) required: Minimum of High School Diploma, college degree preferred. Minimum experience required: Minimum 3 years of experience with Quality Control or Quality Assurance. One year of experience with light documentation control such as filing, organization of paperwork, and inventory logs. Abilities and skills required: Must be able to travel and work in Valencia and Burbank. Excellent communication, verbal, and writing skills. Strong attention to detail. Proficient in use of calipers, optical calibrator, micrometers. Able to perform Final QC and Receiving Inspection. Ability to work independently and in a team environment. Excellent planning, organization, and flexibility to adjust to a rapidly changing environment. Able to lift up to 50 lbs. Proficient in Microsoft Excel, Word, and Access. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. To apply please click on the link below or copy and paste into your browser. Privacy Notice : To learn what data we collect and how we use it, review our Privacy Policy at (To view, please copy and paste into your browser) Compensation details: 28-32 Hourly Wage PIdf57d9aa4af3-6700

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20270 Employment Type :Full Time Job Category :Customer Service/Support Work Location :Minneapolis, MN BRIEF POSITION SUMMARY: The On-Site Service Specialist level 1 is responsible for delivering exceptional customer service and inventory management at large, dedicated customer locations. This role supports procurement, order placement, and the management of MSC ControlPoint Solutions-including Vending, Vendor Managed Inventory (VMI), and Crib systems. The representative plays a key role in driving MSC's value proposition through on-site engagement, solution optimization, and collaboration with internal and external stakeholders. DUTIES AND RESPONSIBILITIES Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs. Perform ordering, product put-away, and inventory optimization. Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations). Maintain 6S standards across all solution equipment and areas. Log daily activities in Salesforce (SFDC). Ensure appropriate stock levels (min/max) are maintained. Receive, unpack, and restock products at all points of use. Engage with customer contacts to ensure solution retention and satisfaction. Drive product expansion through spot buys and incremental growth opportunities. Collaborate with account teams to enhance customer satisfaction and identify future projects. Lead repair and maintenance of vending solution equipment to company standards. Use routing software to follow planned schedules and document activities. Mentor and guide less experienced associates to resolve issues and promote MSC culture. Maintain up-to-date knowledge of all inventory management solutions. Participate in special projects and perform additional duties as required. Maintain high customer satisfaction ratings in line with company standards. Accurately track time using MSC-approved time management tools. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required QUALIFICATIONS What You Need: High School Diploma or equivalent required. Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service. Knowledge of technical customer solutions. Proven track record of success and strong performance. Excellent customer service and sales skills. Strong problem-solving and critical thinking abilities. Proficiency in Microsoft Office and general computer literacy. Excellent verbal and written communication skills. Understanding of MSC solutions, products, and services. Bonus Points If You Have: college degree preferred. Relevant military experience is a plus. Metalworking knowledge is a plus but not required. Strong technical and mechanical aptitude preferred. Proficiency in mobile business applications preferred. Other Requirements: A valid driver's license may be required. Position requires up to 10% of travel, as needed. Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods). Willingness to comply with customer safety and PPE protocols. This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI") Compensation starting at $21.57 - $31.58 per hour depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Installation & Maintenance,

Description: Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment. Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work. This position is for U if you have strong leadership and problem solving skills, a strong work ethic and sales background, are a goal-oriented positive coach for your team, and able to work at our Dupont Rd. location, Fort Wayne, IN, full-time, 40 hrs/wk, with a rotating schedule of: (Week A) Mon & Tues: 8:15am-5:15pm, Wed: 8:15am-12:45pm, Thurs & Fri: 8:15am-5:15pm, & Sat: 8:45am-12:15pm (Week B) Mon-Fri: 8:15am-5:15pm & Sat: Off Role Responsible for the overall management of respective branch activities, including sales and service, community leadership, human resource management, meeting goals and financial and compliance standards, and increased branch profitability. Oversees the efficient execution of operational and lending processes within the branch, ensuring compliance with policies, procedures and regulatory compliance. Enhances the member experience by implementing member relationship sales strategies that drive growth and optimize branch performance to deliver seamless service and achieve financial success. Trains, directs, and supervises branch staff, while maintaining a professional and cohesive work environment. Major Duties and Responsibilities 20% Manage direct reports to maximize monthly sales, meeting loan and deposit growth goals, increasing branch profitability, and creating efficiencies. Oversight of branch personnel of the credit union, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff promotion and termination, as appropriate. Provides leadership and development. 20% Acts as a loan liaison, between member and centralized underwriting department. Ensures loan requests are within established policies, limits and loaded properly before loan approval. Responsible for proper documentation and funding. Ensures that branch achieves assigned loan production goal by asking for a comfortable payment range and offering a fully protected loan. Demonstrates sales skills and abilities. 20% Responsible for member engagement leading to growth and profitability of branch. This includes involvement in community engagement activities providing credit union awareness and establishing new business, creating positive member experience enhancing the member experience with the goal of member retention and growth. Provides the best experience possible by ensuring members' requests and questions are promptly resolved. This may include performing teller transactions and handling member complaints. Ensures members are informed of credit union services and policies. Counsels members regarding their financial needs and services requested. Troubleshoots and resolves internal and external inquiries. 10% Ensures branch personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services. Conducts security training. 10% Ensures all branch transactions are balanced at the close of each day. Servicing ATMs as required. Oversees individual accountability for the handling of cash and assists in resolving balancing problems. 5% Responsible for maintaining and communicating needs of the office building, grounds, equipment and fixtures of the branch. 5% Prepares assigned management reports to executive management of the status of branch activities and sales efforts. Maintains communication with RSM and Branch Experience management team. 5% Closely monitor industry trends in lending and deposit operations to feed research and development activities and assure that the credit union's products, services and processes are remaining competitive. 5% Performs other duties as assigned. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union. Requirements: Knowledge and Skills Experience Two to five years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses High school degree or GED required. Incumbents are required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment. Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Other Skills Must have valid drivers license, reliable transportation to travel as needed and be able to be registered with the Nationwide Multistate Licensing System (NMLS) for mortgage loans. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled private office with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. PI3534f7ebef2f-9516