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customer retention representative uncapped commission
Transportation Broker
Kenan Advantage Group Canton, Ohio
Transportation Broker Position Overview KAG Logistics is seeking a driven, results-oriented Transportation Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding shippers to carrier sourcing, rate negotiation, dispatch, and final delivery. This role is responsible for building a book of business, maintaining strong customer relationships, and ensuring seamless execution of shipments. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is motivated by performance-based earnings uncapped. Key Responsibilities Sales & Business Development • Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals • Build and manage a personal book of business • Negotiate competitive freight rates with customers • Identify opportunities for growth within existing accounts Carrier Procurement & Management • Source and vet qualified carriers • Negotiate rates to maximize margin while ensuring service reliability • Develop and maintain strong carrier relationships • Ensure all carriers meet compliance and insurance requirements Freight Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and proactively communicate updates to customers • Troubleshoot and resolve service issues in real time • Manage documentation including rate confirmations, BOLs, PODs, and invoicing Financial Management • Manage gross margin on each load • Accurately input load details into TMS • Assist with billing and collections as needed • Monitor profitability and KPIs Qualifications • Business to business inside sales, and / or transferable customer account management experience (preferred) • Bachelor's degree (preferred) • 2-5 years of freight brokerage or 3PL experience (preferred) • Proven ability to develop and manage customer relationships • Strong negotiation skills • Excellent verbal and written communication • Ability to multitask and manage high shipment volume • Proficient in TMS systems and Microsoft Office/Google Workspace • Highly organized and detail-oriented Compensation & Benefits • Base salary + uncapped industry leading commission • Health, dental, and vision insurance • Paid time off • 401(k) • Career advancement opportunities Key Performance Indicators (KPIs) • Gross margin per load • Monthly revenue generated • Load volume • Customer retention rate • On-time pickup and delivery percentage • New customer acquisition (Hunting) • Customer account growth (Farming) • Customer scorecard / KPI compliance What Success Looks Like • Builds and maintains a profitable book of business • Maintains strong shipper and carrier relationships • Consistently meets or exceeds margin and revenue targets • Demonstrates ownership and accountability from load creation to final delivery Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: 1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. 2. Provide constructive guidance to other employees and representatives of third parties. 3. Contribute to providing the highest quality of products and services to customers.
05/01/2026
Full time
Transportation Broker Position Overview KAG Logistics is seeking a driven, results-oriented Transportation Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding shippers to carrier sourcing, rate negotiation, dispatch, and final delivery. This role is responsible for building a book of business, maintaining strong customer relationships, and ensuring seamless execution of shipments. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is motivated by performance-based earnings uncapped. Key Responsibilities Sales & Business Development • Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals • Build and manage a personal book of business • Negotiate competitive freight rates with customers • Identify opportunities for growth within existing accounts Carrier Procurement & Management • Source and vet qualified carriers • Negotiate rates to maximize margin while ensuring service reliability • Develop and maintain strong carrier relationships • Ensure all carriers meet compliance and insurance requirements Freight Operations • Coordinate and dispatch shipments from pickup through delivery • Track loads and proactively communicate updates to customers • Troubleshoot and resolve service issues in real time • Manage documentation including rate confirmations, BOLs, PODs, and invoicing Financial Management • Manage gross margin on each load • Accurately input load details into TMS • Assist with billing and collections as needed • Monitor profitability and KPIs Qualifications • Business to business inside sales, and / or transferable customer account management experience (preferred) • Bachelor's degree (preferred) • 2-5 years of freight brokerage or 3PL experience (preferred) • Proven ability to develop and manage customer relationships • Strong negotiation skills • Excellent verbal and written communication • Ability to multitask and manage high shipment volume • Proficient in TMS systems and Microsoft Office/Google Workspace • Highly organized and detail-oriented Compensation & Benefits • Base salary + uncapped industry leading commission • Health, dental, and vision insurance • Paid time off • 401(k) • Career advancement opportunities Key Performance Indicators (KPIs) • Gross margin per load • Monthly revenue generated • Load volume • Customer retention rate • On-time pickup and delivery percentage • New customer acquisition (Hunting) • Customer account growth (Farming) • Customer scorecard / KPI compliance What Success Looks Like • Builds and maintains a profitable book of business • Maintains strong shipper and carrier relationships • Consistently meets or exceeds margin and revenue targets • Demonstrates ownership and accountability from load creation to final delivery Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: 1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. 2. Provide constructive guidance to other employees and representatives of third parties. 3. Contribute to providing the highest quality of products and services to customers.
Consumer Sales Representative-Retail
TDS Telecom Helena, Montana
Overview : At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Work Location: 2030 Cromwell Dixon Ln. Ste. F Helena, Montana Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 with Uncapped Commission! Hours: Monday - Friday 9am-6pm and rotating Saturday 8am-5pm Sign on Bonus: $2,500 The Consumer Sales Representative-Retail is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office. This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts. In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs. Responsibilities : Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue. Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value. Cash Management Procedures - Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit. Resolves construction related issues in specific markets by creating and completing Triage tickets. Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space. Special Projects as assigned by Supervisor Qualifications : Required Qualifications 1+ years' experience in a sales or customer service role 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel). Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Other Qualifications 6+ months experience in a fast-paced environment managing multiple tasks 6+ months experience working with detailed data Ability to meet or exceed sales goals Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service. Ability to handle a high volume of phone calls in a structured, contact center environment Understanding of the telecommunication industry Understanding of telecommunication products and services Excellent interpersonal communication skills (i.e., verbal, written, listening) Problem solving skills (i.e. customer complaints, competitive issues) Successful completion of classroom training will be required Demonstrated success in a competitive sales environment Able to Work Overtime with Advance Notice Experience working with escalated customer issues and problem resolution both over the phone and face to face. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here . Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards. Pay Range (Hr./Yr.): $17.66/Hr. - $26.48/Hr.
05/01/2026
Full time
Overview : At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Work Location: 2030 Cromwell Dixon Ln. Ste. F Helena, Montana Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 with Uncapped Commission! Hours: Monday - Friday 9am-6pm and rotating Saturday 8am-5pm Sign on Bonus: $2,500 The Consumer Sales Representative-Retail is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office. This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts. In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs. Responsibilities : Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue. Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value. Cash Management Procedures - Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit. Resolves construction related issues in specific markets by creating and completing Triage tickets. Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space. Special Projects as assigned by Supervisor Qualifications : Required Qualifications 1+ years' experience in a sales or customer service role 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel). Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Other Qualifications 6+ months experience in a fast-paced environment managing multiple tasks 6+ months experience working with detailed data Ability to meet or exceed sales goals Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service. Ability to handle a high volume of phone calls in a structured, contact center environment Understanding of the telecommunication industry Understanding of telecommunication products and services Excellent interpersonal communication skills (i.e., verbal, written, listening) Problem solving skills (i.e. customer complaints, competitive issues) Successful completion of classroom training will be required Demonstrated success in a competitive sales environment Able to Work Overtime with Advance Notice Experience working with escalated customer issues and problem resolution both over the phone and face to face. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here . Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards. Pay Range (Hr./Yr.): $17.66/Hr. - $26.48/Hr.
Consumer Sales Representative-Retail
TDS Telecom Carlsbad, New Mexico
Overview : At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Work Location: 1092 N. Canal St. Carlsbad, NM Type of Position: Full Time - 40 Hours per Week Hourly Rate: $18.19 with Uncapped Commission! Hours: Monday - Friday 8:00AM - 5:00 PM (NO WEEKENDS!) Sign-on bonus: $2,500! The Consumer Sales Representative-Retail is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office. This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts. In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs. Responsibilities : Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue. Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value. Cash Management Procedures - Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit. Resolves construction related issues in specific markets by creating and completing Triage tickets. Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space. Special Projects as assigned by Supervisor Qualifications : Required Qualifications 1+ years' experience in a sales or customer service role 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel). Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Other Qualifications 6+ months experience in a fast-paced environment managing multiple tasks 6+ months experience working with detailed data Ability to meet or exceed sales goals Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service. Ability to handle a high volume of phone calls in a structured, contact center environment Understanding of the telecommunication industry Understanding of telecommunication products and services Excellent interpersonal communication skills (i.e., verbal, written, listening) Problem solving skills (i.e. customer complaints, competitive issues) Successful completion of classroom training will be required Demonstrated success in a competitive sales environment Able to Work Overtime with Advance Notice Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation Experience working with escalated customer issues and problem resolution both over the phone and face to face. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here . Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.19 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards. Pay Range (Hr./Yr.): $17.66/Hr. - $26.48/Hr.
04/30/2026
Full time
Overview : At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Work Location: 1092 N. Canal St. Carlsbad, NM Type of Position: Full Time - 40 Hours per Week Hourly Rate: $18.19 with Uncapped Commission! Hours: Monday - Friday 8:00AM - 5:00 PM (NO WEEKENDS!) Sign-on bonus: $2,500! The Consumer Sales Representative-Retail is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office. This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts. In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs. Responsibilities : Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue. Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value. Cash Management Procedures - Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit. Resolves construction related issues in specific markets by creating and completing Triage tickets. Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space. Special Projects as assigned by Supervisor Qualifications : Required Qualifications 1+ years' experience in a sales or customer service role 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel). Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Other Qualifications 6+ months experience in a fast-paced environment managing multiple tasks 6+ months experience working with detailed data Ability to meet or exceed sales goals Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service. Ability to handle a high volume of phone calls in a structured, contact center environment Understanding of the telecommunication industry Understanding of telecommunication products and services Excellent interpersonal communication skills (i.e., verbal, written, listening) Problem solving skills (i.e. customer complaints, competitive issues) Successful completion of classroom training will be required Demonstrated success in a competitive sales environment Able to Work Overtime with Advance Notice Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation Experience working with escalated customer issues and problem resolution both over the phone and face to face. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here . Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.19 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards. Pay Range (Hr./Yr.): $17.66/Hr. - $26.48/Hr.

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