Worxweb Solutions is conducting the search for a Senior Account Manager on behalf of our client. This opportunity is ideal for a highly organized, client-focused, and commercially minded professional who can manage existing client relationships, lead consistent communication, document key updates, identify growth opportunities, and work closely with recruiting leadership to support excellent service and successful hiring outcomes.
Position:
Senior Account Manager
About Our Client
Our client is a growth-focused organization that values strong client relationships, responsive service, and operational excellence. They are committed to supporting long-term account success through proactive communication, internal collaboration, and a high standard of delivery. This role offers the opportunity to work closely with leadership, recruiting teams, and key client stakeholders while contributing directly to retention, expansion, and overall account performance.
Key Responsibilities:
• Serve as the primary point of contact for assigned client accounts and maintain strong ongoing relationships with key stakeholders
• Maintain regular communication with current clients to support satisfaction, retention, and alignment on hiring and business needs
• Lead recurring cadence calls, status calls, and account review meetings with clients
• Capture client feedback, hiring priorities, account developments, and action items, and accurately document all relevant information in the CRM
• Cascade client updates, priorities, and expectations to recruiting teams, recruiting leadership, and other internal stakeholders
• Partner closely with recruiting leadership to ensure open roles are prioritized appropriately and filled efficiently
• Monitor account activity, hiring progress, service issues, and overall delivery performance
• Identify upsell, cross-sell, and account expansion opportunities within existing client relationships
• Manage and track account pipeline, growth opportunities, renewals, and active headcount on assignment
• Act as an escalation point for client concerns, service issues, and account-related challenges, and drive timely resolution
• Prepare account updates, pipeline reports, activity summaries, and performance insights for leadership as needed
• Support contract renewals, scope expansions, pricing discussions, and other account management activities as assigned
Requirements:
• 3+ years of experience in account management, client services, staffing, recruiting, business development, or a related field
• Strong experience managing client relationships in a fast-paced environment
• Proven ability to communicate effectively with clients, leadership, and cross-functional internal teams
• Experience leading client calls, follow-up processes, and account reviews
• Strong organizational skills and attention to detail
• Experience using CRM systems to manage client communications, pipelines, and account updates
• Ability to identify growth opportunities and support revenue expansion within existing accounts
• Strong problem-solving skills and the ability to manage multiple priorities at once
• Professional, polished, and confident communication skills, both written and verbal
• Ability to work collaboratively with recruiting leadership and delivery teams to support account success
• Experience in staffing, recruitment, workforce solutions, or human capital services is preferred
• Familiarity with pipeline forecasting, account growth strategy, client retention metrics, and managing active placements or workers on assignment is a plus
Compensation & Growth:
• Base salary plus commission
• Commission eligibility based on managed people on assignment, subject to company policy
• Opportunity to contribute directly to account growth, retention, and revenue expansion
• Exposure to leadership, client strategy, and cross-functional collaboration
• Professional growth within a performance-driven environment
Join a Team That Values You
This is an excellent opportunity for a relationship-driven professional who enjoys balancing client service, internal coordination, and revenue growth. Our client is looking for someone who brings professionalism, responsiveness, strong follow-through, and a commitment to service excellence. If you thrive in a fast-paced environment and take pride in building strong partnerships that deliver results, this role offers meaningful impact and long-term potential.
How to Apply:
Apply through Indeed with your current resume for consideration. Qualified candidates whose experience aligns with the position will be contacted by Worxweb Solutions to discuss the next steps in the hiring process.
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