POSITION DESCRIPTION TITLE: Community Manager DEPARTMENT: Sales REPORTS TO: Director of Multifamily Investments FLSA: Exempt WORK SCHEDULE: Full Time Pay: $65,000-$70,000 TRAVEL REQUIRED: Yes, 10% LOCATION: UT On-site MANAGEMENT: Yes EEO: First/Mid Offs & Mgrs. JOB FAMILY: First/Mid Offs & Mgrs. A Little About Us: Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible. About Your Role: This is a hands-on, full-time position with day-to-day duties that include possessing a thorough understanding of all property operations, including leasing/marketing, customer service, maintenance procedures, administrative duties, and financial management. The Community Manager's role is to coordinate and manage all persons, activities, and resources on the property in order to ensure that property residents have the best possible experience. It is the Community Manager's responsibility to ensure the successful accomplishment of all fiscal and physical goals set for the property. Essential Duties and Major Responsibilities: Property and Resident Management: Walk all common areas daily to ensure they are clean and well-maintained. Leads, mentors, and directs on-site staff to ensure all of the property's operational goals are achieved. Ensures that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required. Provides exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues. Directs maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well-maintained, and unit turns are accomplished quickly and efficiently. In conjunction the with Maintenance Lead, assures that the make ready board (located within the property management software) is always up to date and maintained in real time. Verifies that all make ready units are walked by a member of the leasing team upon completion and that all units meet expected standards. Maintains occupancy to meet/exceed budgeted expectations and suggests rent growth opportunities. Ensures that renewal offers are delivered timely and works with staff to bolster resident retention. Oversees collection of rent, ensures that late fees are collected, and evictions are filed on schedule. Attends court proceedings for collections/evictions, as necessary. Conducts regular property inspections, ensuring that all physical aspects of the property meet established standards at all times. Team Leadership: Starts each day with a quick staff meeting, setting daily expectations for all team members. Works with staff members to build their skill sets and improve their abilities, always helping team members to grow and develop professionally. Manages time of all staff members to ensure that all required reporting is completed on time. Enthusiastically embraces the company culture, provides a supportive environment for training and growth, demonstrates our drive to maintain the highest of standards, and provides the tools necessary for success. Market and Strategic/Business Support: Strives to stay ahead of competition by possessing a thorough understanding of the local market; draws attention to trends that will impact occupancy and pricing. Ensures that competition research is completed as required. Provides input into the development of annual budgets. Actively manages operational finances, controlling spending to budget. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Manages vendors, ensuring that all work is performed timely, is completed well, and is paid quickly. Assist with other duties as assigned. Education: High school diploma or equivalent is required. Associates degree in relevant field is preferred. Type of Experience Needed to be Successful: 3+ years of management experience is required. Specialized Skills: Basic computer knowledge including Microsoft Word, Excel, Outlook; property management software. Positive attitude and focus on customer service. Sales, leasing, and marketing ability. Experience in social media and technology. Strong time management, organization, problem-solving, and judgment skills. Strong attention to detail and accuracy. Strong written and verbal communication skills. Supervisory Expectations: The position has immediate oversight of 2 or team members performing the same or directly related work as those the position leads, which includes, interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal, and performance, rewarding and disciplining, addressing complaints, resolving problems. Independence of Action: Results are defined; the incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow. Although precedents may exist, supervisor/manager provides broad guidance and overall direction. Physical Demands and Work Environment: The work environment is the typical property management in an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with clients. Must have a valid driver's license, clean driving record, maintain current vehicle insurance, and be able to pass insurance guidelines for drivability. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Hours: Company Hours This position works 9:00 AM to 6:00 PM. Hours vary and are dependent on business needs. 40-Hour Work Week This position requires flexibility to work weekends, overtime, and other unscheduled time as needed. Evenings/Weekends/OT Assigned schedule to be discussed during the interview process. As needed to satisfy the requirements of the position. Core Competencies: Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers. Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting. Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments. Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. . click apply for full job details
04/09/2026
Full time
POSITION DESCRIPTION TITLE: Community Manager DEPARTMENT: Sales REPORTS TO: Director of Multifamily Investments FLSA: Exempt WORK SCHEDULE: Full Time Pay: $65,000-$70,000 TRAVEL REQUIRED: Yes, 10% LOCATION: UT On-site MANAGEMENT: Yes EEO: First/Mid Offs & Mgrs. JOB FAMILY: First/Mid Offs & Mgrs. A Little About Us: Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible. About Your Role: This is a hands-on, full-time position with day-to-day duties that include possessing a thorough understanding of all property operations, including leasing/marketing, customer service, maintenance procedures, administrative duties, and financial management. The Community Manager's role is to coordinate and manage all persons, activities, and resources on the property in order to ensure that property residents have the best possible experience. It is the Community Manager's responsibility to ensure the successful accomplishment of all fiscal and physical goals set for the property. Essential Duties and Major Responsibilities: Property and Resident Management: Walk all common areas daily to ensure they are clean and well-maintained. Leads, mentors, and directs on-site staff to ensure all of the property's operational goals are achieved. Ensures that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required. Provides exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues. Directs maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well-maintained, and unit turns are accomplished quickly and efficiently. In conjunction the with Maintenance Lead, assures that the make ready board (located within the property management software) is always up to date and maintained in real time. Verifies that all make ready units are walked by a member of the leasing team upon completion and that all units meet expected standards. Maintains occupancy to meet/exceed budgeted expectations and suggests rent growth opportunities. Ensures that renewal offers are delivered timely and works with staff to bolster resident retention. Oversees collection of rent, ensures that late fees are collected, and evictions are filed on schedule. Attends court proceedings for collections/evictions, as necessary. Conducts regular property inspections, ensuring that all physical aspects of the property meet established standards at all times. Team Leadership: Starts each day with a quick staff meeting, setting daily expectations for all team members. Works with staff members to build their skill sets and improve their abilities, always helping team members to grow and develop professionally. Manages time of all staff members to ensure that all required reporting is completed on time. Enthusiastically embraces the company culture, provides a supportive environment for training and growth, demonstrates our drive to maintain the highest of standards, and provides the tools necessary for success. Market and Strategic/Business Support: Strives to stay ahead of competition by possessing a thorough understanding of the local market; draws attention to trends that will impact occupancy and pricing. Ensures that competition research is completed as required. Provides input into the development of annual budgets. Actively manages operational finances, controlling spending to budget. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Manages vendors, ensuring that all work is performed timely, is completed well, and is paid quickly. Assist with other duties as assigned. Education: High school diploma or equivalent is required. Associates degree in relevant field is preferred. Type of Experience Needed to be Successful: 3+ years of management experience is required. Specialized Skills: Basic computer knowledge including Microsoft Word, Excel, Outlook; property management software. Positive attitude and focus on customer service. Sales, leasing, and marketing ability. Experience in social media and technology. Strong time management, organization, problem-solving, and judgment skills. Strong attention to detail and accuracy. Strong written and verbal communication skills. Supervisory Expectations: The position has immediate oversight of 2 or team members performing the same or directly related work as those the position leads, which includes, interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal, and performance, rewarding and disciplining, addressing complaints, resolving problems. Independence of Action: Results are defined; the incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow. Although precedents may exist, supervisor/manager provides broad guidance and overall direction. Physical Demands and Work Environment: The work environment is the typical property management in an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with clients. Must have a valid driver's license, clean driving record, maintain current vehicle insurance, and be able to pass insurance guidelines for drivability. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Hours: Company Hours This position works 9:00 AM to 6:00 PM. Hours vary and are dependent on business needs. 40-Hour Work Week This position requires flexibility to work weekends, overtime, and other unscheduled time as needed. Evenings/Weekends/OT Assigned schedule to be discussed during the interview process. As needed to satisfy the requirements of the position. Core Competencies: Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers. Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting. Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments. Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Premium Relocation Assistance Provided (Terms & Conditions applied) Overview: The primary purpose of this position is to set up, operate, program manual and CNC horizontal milling machines, manual lathes, and CNC lathes performing detailed operations on a variety of parts and components. Use a range of tools, including milling cutters, boring bars and heads, saws, micrometers, gauges, indicators, and more. Your role will require a proven understanding of shop mathematics and the capacity to interpret complicated drawings, specifications, charts, and tables. You should also have experience with precision measuring instruments and/or specialized occupation training. Applicants will have 5-7 years of practical trades training, which includes familiarity with blueprints, CNC machinery, programming, G & M code, and manual machining. Effective written and verbal communication abilities are essential, and the ability to maintain Siemens Energy equipment certifications is required. How You'll Make an Impact Will work from manufacturing information, drawings, written and/or verbal instructions and perform such operations as: Using material handling devices, loads/unloads parts from machines and/or assists crane operator. Setting up machines by installing tooling, adjusting to proper machine settings, feeds, speeds, etc., per job documentation and drawing specifications; assure proper tooling pre-sets. Will perform in-process integrity checks, as required, in order to maintain specific drawing tolerances. Conducting in-process testing and charting operational information and/or recording data as required, removing chips from work pieces and clean for inspections, as required to maintain a clean work area. Completing log sheets, downtime records, and other information, as required by the data collection system. Adapting to various situations and adjusting to the shift priorities. What You Bring Must have high school diploma or equivalent. An associate degree or trade school certificate is preferred. A basic knowledge in the use of shop mathematics, together with the use of complicated drawings, specifications, charts, tables, various types of precision measuring instruments and/or the training generally applicable in a particular or specialized occupation. Understanding of Geometric Dimensioning and Tolerancing (GD&T), and how it applies to the engineering provided drawing. 5 Years or more in applied trades training, such as use of blueprints, CNC equipment, etc. Must qualify for and maintain appropriate equipment certifications of Siemens Energy (i.e., Fork truck, crane, etc.). Successful applicants must be able to pass standard hearing, vision, and pulmonary function tests. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. Offers of employment are contingent upon successful completion of a criminal background check, pre-employment drug screen, and any other test(s) required for the role. About the Team Gas Services Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Rewards Career growth and development opportunities Supportive work culture Company paid Health and wellness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave
04/09/2026
Full time
Premium Relocation Assistance Provided (Terms & Conditions applied) Overview: The primary purpose of this position is to set up, operate, program manual and CNC horizontal milling machines, manual lathes, and CNC lathes performing detailed operations on a variety of parts and components. Use a range of tools, including milling cutters, boring bars and heads, saws, micrometers, gauges, indicators, and more. Your role will require a proven understanding of shop mathematics and the capacity to interpret complicated drawings, specifications, charts, and tables. You should also have experience with precision measuring instruments and/or specialized occupation training. Applicants will have 5-7 years of practical trades training, which includes familiarity with blueprints, CNC machinery, programming, G & M code, and manual machining. Effective written and verbal communication abilities are essential, and the ability to maintain Siemens Energy equipment certifications is required. How You'll Make an Impact Will work from manufacturing information, drawings, written and/or verbal instructions and perform such operations as: Using material handling devices, loads/unloads parts from machines and/or assists crane operator. Setting up machines by installing tooling, adjusting to proper machine settings, feeds, speeds, etc., per job documentation and drawing specifications; assure proper tooling pre-sets. Will perform in-process integrity checks, as required, in order to maintain specific drawing tolerances. Conducting in-process testing and charting operational information and/or recording data as required, removing chips from work pieces and clean for inspections, as required to maintain a clean work area. Completing log sheets, downtime records, and other information, as required by the data collection system. Adapting to various situations and adjusting to the shift priorities. What You Bring Must have high school diploma or equivalent. An associate degree or trade school certificate is preferred. A basic knowledge in the use of shop mathematics, together with the use of complicated drawings, specifications, charts, tables, various types of precision measuring instruments and/or the training generally applicable in a particular or specialized occupation. Understanding of Geometric Dimensioning and Tolerancing (GD&T), and how it applies to the engineering provided drawing. 5 Years or more in applied trades training, such as use of blueprints, CNC equipment, etc. Must qualify for and maintain appropriate equipment certifications of Siemens Energy (i.e., Fork truck, crane, etc.). Successful applicants must be able to pass standard hearing, vision, and pulmonary function tests. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. Offers of employment are contingent upon successful completion of a criminal background check, pre-employment drug screen, and any other test(s) required for the role. About the Team Gas Services Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Rewards Career growth and development opportunities Supportive work culture Company paid Health and wellness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners. Provide oversight for successful end to end process of information management, analytics and delivery. Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community. Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA. Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy. Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards. Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years data and analytics related experience, driving results in a complex financial services organization. 4 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading projects using Agile methodologies. Experience conducting large scale data analysis using internal and external data to support business decision making. Proven ability to tell a story through data and communicate effectively with senior leadership. Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Proven understanding of the customer/member journey and service operations within relevant industries Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies. Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
CNC Machinist - Vertical Boring Mill Nationwide premium relocation is available to qualified candidates. (Terms and conditions apply) A Snapshot of Your Day As a CNC Vertical Boring Machine (VBM) Operator, you will be responsible for the precise manufacturing of components using CNC VBM machinery, ensuring adherence to safe and efficient production processes. You will operate and monitor the VBM equipment, ensuring that all products are produced to the highest quality standards and within specified timelines. Your role will involve a commitment to continuous improvement initiatives, including Six Sigma, 5S, and Lean Manufacturing principles. Working with minimal supervision, you will manage your own workflow, including setting up machines, selecting appropriate tools, and making necessary adjustments to maintain optimal performance. How You'll Make an Impact Set up and operate all large VBMs and perform various machining operations on a variety of parts and components Sets up and operates one or more of the following: CNC VBM with various control software Operate machine using various tables and fixtures Interpret technical drawings and GD&T; verify dimensions using precision instruments (micrometers, bore gauges, dial indicators). process inspections and record measurements to maintain tolerance and surface finish requirements. guarding and PPE requirements (29 CFR 1910.212) to prevent exposure to hazards. Safely handle large components using overhead cranes and forklifts per company certification standards. Complete production and quality documentation accurately. What You Bring A minimum of 3 years of experience operating boring CNC machines with Siemens and/or FANUC controls is required. HS Diploma or GED required Applicants must be able to obtain and maintain Fork Truck and Critical Lift (B+) level crane licenses. Ability to remain in a stationary position at the machine console and move/position to set up tooling and inspect parts throughout the shift, reasonable accommodations available. Ability to manually lift up to 50 lbs for short durations, with or without reasonable accommodation. Ability to work with either written, oral, or graphic instructions. Proven ability to use precision gages and set tooling to high accuracies, preferably on large diameters. Ability to obtain an ACT WorkKeys National Career Readiness Certificate (Silver Level or higher) as part of the pre-hire assessment. Siemens Energy will assist in scheduling the test upon shortlisting. Successful applicants must be able to pass standard hearing, vision, and pulmonary function tests or any other as required to perform the duties. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. About the Team Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Rewards Relocation Assistance Provided (Terms & Conditions applied) Competitive Pay Plant Bonus Eligible Career Growth, Training and Development Opportunities Supportive Work Culture Company Paid Health and Wellness Benefits Company Sponsored Volunteering Opportunities Paid Time Off and Paid Holidays 401k Savings Plan with Company Match Family Building Benefits Parental Leave Jobs & Careers:
04/09/2026
Full time
CNC Machinist - Vertical Boring Mill Nationwide premium relocation is available to qualified candidates. (Terms and conditions apply) A Snapshot of Your Day As a CNC Vertical Boring Machine (VBM) Operator, you will be responsible for the precise manufacturing of components using CNC VBM machinery, ensuring adherence to safe and efficient production processes. You will operate and monitor the VBM equipment, ensuring that all products are produced to the highest quality standards and within specified timelines. Your role will involve a commitment to continuous improvement initiatives, including Six Sigma, 5S, and Lean Manufacturing principles. Working with minimal supervision, you will manage your own workflow, including setting up machines, selecting appropriate tools, and making necessary adjustments to maintain optimal performance. How You'll Make an Impact Set up and operate all large VBMs and perform various machining operations on a variety of parts and components Sets up and operates one or more of the following: CNC VBM with various control software Operate machine using various tables and fixtures Interpret technical drawings and GD&T; verify dimensions using precision instruments (micrometers, bore gauges, dial indicators). process inspections and record measurements to maintain tolerance and surface finish requirements. guarding and PPE requirements (29 CFR 1910.212) to prevent exposure to hazards. Safely handle large components using overhead cranes and forklifts per company certification standards. Complete production and quality documentation accurately. What You Bring A minimum of 3 years of experience operating boring CNC machines with Siemens and/or FANUC controls is required. HS Diploma or GED required Applicants must be able to obtain and maintain Fork Truck and Critical Lift (B+) level crane licenses. Ability to remain in a stationary position at the machine console and move/position to set up tooling and inspect parts throughout the shift, reasonable accommodations available. Ability to manually lift up to 50 lbs for short durations, with or without reasonable accommodation. Ability to work with either written, oral, or graphic instructions. Proven ability to use precision gages and set tooling to high accuracies, preferably on large diameters. Ability to obtain an ACT WorkKeys National Career Readiness Certificate (Silver Level or higher) as part of the pre-hire assessment. Siemens Energy will assist in scheduling the test upon shortlisting. Successful applicants must be able to pass standard hearing, vision, and pulmonary function tests or any other as required to perform the duties. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. About the Team Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Rewards Relocation Assistance Provided (Terms & Conditions applied) Competitive Pay Plant Bonus Eligible Career Growth, Training and Development Opportunities Supportive Work Culture Company Paid Health and Wellness Benefits Company Sponsored Volunteering Opportunities Paid Time Off and Paid Holidays 401k Savings Plan with Company Match Family Building Benefits Parental Leave Jobs & Careers:
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience 3+ years leading high-performing teams Proven experience developing long-range (3+ years) workforce forecasts and strategic plans Strong business acumen with the ability to anticipate future talent and skill needs Advanced critical thinking, communication, and forecasting skills What sets you apart: Experience in insurance and/or banking sectors Familiarity with call center and sales workforce dynamics Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) Experience with design thinking and agile methodologies Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Business Intelligence Analyst Lead for either our San Antonio, Texas corporate headquarters or Charlotte, NC location. As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs. Utilizes and expert understanding of multiple data structures and sources to lead or direct the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection. A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions. Agile champion who is responsible for the methodology, execution, and team education on best practices. Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques and processes. Prioritizes, assigns, and monitors work assignments under the direction of management. Influences and drives Business Intelligence maturation across the Data & Analytic community. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). 3 years of direct and/or indirect management experience. Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions. Extensive experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven expert ability to leverage or build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated expert-level communication skills delivering tailored presentations to all levels of management. Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. Demonstrated data and/or analytics subject matter expertise. What sets you apart: Extensive experience reporting on all operational activities, including engagement, cost, and performance. Advanced experience in building clear, insightful dashboards and reports for leadership. Experience partnering with outside counsel on engagement, spend, and matter tracking is highly preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Business Intelligence Analyst Lead for either our San Antonio, Texas corporate headquarters or Charlotte, NC location. As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs. Utilizes and expert understanding of multiple data structures and sources to lead or direct the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection. A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions. Agile champion who is responsible for the methodology, execution, and team education on best practices. Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques and processes. Prioritizes, assigns, and monitors work assignments under the direction of management. Influences and drives Business Intelligence maturation across the Data & Analytic community. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). 3 years of direct and/or indirect management experience. Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions. Extensive experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven expert ability to leverage or build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated expert-level communication skills delivering tailored presentations to all levels of management. Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. Demonstrated data and/or analytics subject matter expertise. What sets you apart: Extensive experience reporting on all operational activities, including engagement, cost, and performance. Advanced experience in building clear, insightful dashboards and reports for leadership. Experience partnering with outside counsel on engagement, spend, and matter tracking is highly preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a transformative AVP of Business Data and Analytics to spearhead our member-centric evolution. This pivotal role will orchestrate end-to-end data and analytics strategies across the entire member lifecycle, from acquisition and onboarding to deepening, retention, advocacy, and lifetime value. Your strategic leadership will be instrumental in translating complex data into profound, actionable intelligence that revolutionizes our omni-channel Member Experience performance. You will identify the core drivers of member delight, proactively address friction, and translate sentiment and behavioral data into clear, strategic imperatives that guide organizational direction. Championing advanced analytics, predictive modeling, and AI, you will anticipate member needs, optimize engagement, and drive predictive member retention. This is your opportunity to build a unified vision for data, analytics, and AI to deliver unparalleled member engagement, loyalty, and sustainable business growth, shaping the future of our member relationships with personalized and proactive experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery. Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives. Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA's business strategy. Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA's mission and goals. May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments. Provide strategic direction and thought leadership to the Data and Analytics Community across USAA. Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA. Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices. Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards. Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years progressive experience leveraging data and analytics to drive results in a complex financial services organization. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals. Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends. Experience leading matrixed teams using Agile methodologies. Experience building data and analytic teams and capabilities to support business decision making. Proven ability to tell a story through data and communicate problem, impact and recommendations effectively with senior leadership. Expert ability to consult and advise business leaders on development of OKRs, KPIs and KRIs as well as appropriate data and analytic solutions to address business needs. Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches. Deep understanding of industry best practices and advancements in data and analytics. Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline Track record of leveraging data across the full member journey to measurably improve engagement, retention, loyalty, and lifetime value, directly addressing delight drivers and friction points. Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data Strong history of influencing senior leadership, building consensus, and driving data initiatives that align with and advance broad business objectives. Proven experience in building, mentoring, and leading high-performing data and analytics teams to drive innovation and deliver impactful strategies Compensation range: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Business Intelligence Analyst Lead for either our San Antonio, Texas corporate headquarters or Charlotte, NC location. As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs. Utilizes and expert understanding of multiple data structures and sources to lead or direct the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection. A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions. Agile champion who is responsible for the methodology, execution, and team education on best practices. Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques and processes. Prioritizes, assigns, and monitors work assignments under the direction of management. Influences and drives Business Intelligence maturation across the Data & Analytic community. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). 3 years of direct and/or indirect management experience. Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions. Extensive experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven expert ability to leverage or build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated expert-level communication skills delivering tailored presentations to all levels of management. Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. Demonstrated data and/or analytics subject matter expertise. What sets you apart: Extensive experience reporting on all operational activities, including engagement, cost, and performance. Advanced experience in building clear, insightful dashboards and reports for leadership. Experience partnering with outside counsel on engagement, spend, and matter tracking is highly preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Business Intelligence Analyst Lead for either our San Antonio, Texas corporate headquarters or Charlotte, NC location. As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs. Utilizes and expert understanding of multiple data structures and sources to lead or direct the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection. A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions. Agile champion who is responsible for the methodology, execution, and team education on best practices. Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques and processes. Prioritizes, assigns, and monitors work assignments under the direction of management. Influences and drives Business Intelligence maturation across the Data & Analytic community. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). 3 years of direct and/or indirect management experience. Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions. Extensive experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven expert ability to leverage or build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated expert-level communication skills delivering tailored presentations to all levels of management. Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. Demonstrated data and/or analytics subject matter expertise. What sets you apart: Extensive experience reporting on all operational activities, including engagement, cost, and performance. Advanced experience in building clear, insightful dashboards and reports for leadership. Experience partnering with outside counsel on engagement, spend, and matter tracking is highly preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
