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Associate Laboratory Director, Human Resources and Chief Human Resources Officer
SLAC National Accelerator Laboratory Menlo Park, California
Associate Laboratory Director of Human Resources The Associate Laboratory Director of Human Resources also functions as Chief Human Resources Officer for the Laboratory and leads the Human Resources Directorate, setting vision and execution on strategies to attract, engage, develop and retain a top-quality workforce of the Lab. The position reports to the Deputy Director for Operations. The Associate Laboratory Director of Human Resources is a member of SLAC's senior management team and strategic partner and advisor to the executive management team, associate laboratory directors, and other key partners on matters of workforce strategy and planning, talent acquisition and development, succession planning, employee and labor relations. This individual also represents SLAC in a variety of activities involving DOE and Stanford University, in collaboration with the Stanford Vice President for Human Resources, and other DOE laboratories. SLAC is operated by Stanford University for the U.S. Department of Energy's Office of Science and is one of 17 DOE national laboratories - the most comprehensive research system of its kind in the world - providing strategic scientific and technological capabilities and expertise that cannot be found elsewhere. A major part of the Office of Science mission is supporting the development, construction, and operation of unique, open-access scientific user facilities. The laboratory is home to three Office of Science user facilities: the Linac Coherent Light Source (LCLS), the Stanford Synchrotron Radiation Lightsource (SSRL) and the Facility for Advanced Accelerator Experimental Tests (FACET-II). SLAC sits on 426 acres of Stanford land, located two miles from the main university campus. The lab's ties with Stanford have grown over the years to include several joint institutes and facilities and many collaborative research efforts. Stanford has made numerous investments in the laboratory and provides key services that make its operations more efficient. SLAC also plays a central role for Stanford, which benefits from the lab's deep expertise in critical areas and its ability to develop and run large-scale research facilities. Together with Stanford, SLAC educates and develops the U.S. scientific workforce in strategic technological areas. Primary Responsibilities Develop and execute the Laboratory's HR strategy so it aligns with the Laboratory's strategy, the University's direction, and DOE contract requirements, in partnership with senior leadership. Set and prioritize HR initiatives with clear short- and long-term goals, and oversee the delivery of HR programs, processes, and workflows that support Lab operations. Provide overall leadership for the Laboratory's HR function, partnering with University HR and the SLAC HR leadership team to strengthen all HR functional areas. Lead on complex employee and labor relations issues and direct the creation and maintenance of Lab wide workplace policies and practices. Drive ongoing workforce development, including performance planning and development, talent assessment, succession planning, high potential development, and retention risk mitigation. Build and expand leadership development programs for employees at all levels. Create practical workforce planning tools, processes, and analytics that enable accurate, data-informed staffing decisions. Act as primary liaison to legal counsel and senior leadership on immigration, employee and labor relations, and other high-impact HR matters. Collaborate with the Department of Energy to meet all requirements tied to DOE orders, memoranda, and SLAC's contract. Oversee and optimize a complex, multi-faceted HR budget. Align SLAC practices with Stanford HR policies, procedures, and legal requirements. Coordinate with Stanford Human Resources and General Counsel to ensure compliance with university administrative policies. Partner with SLAC's strategic communications and external affairs team on shared initiatives and messaging. Promote a workplace culture where employees feel valued, respected, and empowered, grounded in SLAC's core values. Qualifications Bachelor's degree in business administration, Human Resources, or related field and 15 years of relevant human resources experience or combination of education and relevant experience. Advanced Degree preferred. At least 10 years of people manager experience with multiple direct reports. Minimum of 5 years of experience leading HR function for a complex organization. Thorough knowledge of HR management theories, concepts, techniques, and best practices. Demonstrated experience as a consultant and advisor to senior management in all human resources areas, including talent assessment and development and workforce planning; organizational, leadership, and employee development; client support; talent acquisition and pipeline programs; compensation; employee and labor relations; immigration and international services; HR systems, records, training compliance and data analytics. Exceptional interpersonal skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group, including senior leaders. Demonstrated leadership skills and management courage. Demonstrated end to end experience in the development and execution of organization wide initiatives. Strong analytical, critical thinking, creative problem solving, judgment, negotiating, influencing, and strategic decision making skills. Ability to maintain confidentiality, tact, and diplomacy. Strong supervision/management and staff development experience. Excellent facilitation and oral and written communication skills; ability to prepare clear and concise reports and deliver formal presentations or training to senior management and other audiences. Previous experience working within a research environment or university is a plus. Certification and Licenses SHRM-SCP / SPHR achieved or equivalent HR experience. Leadership Competencies And Behaviors Manages Relationships: Strong ability to influence through building and maintaining productive relationships, negotiation, effectively manage conflict, and motivating others. Effective Communicator: Excellent verbal and written communication skills to effectively discuss with and present to all levels. Collaborator: Solid interpersonal skills and the ability to build coalitions and inter functional teams to leverage synergistic relationships. Demonstrated ability to effectively build and maintain working partnerships with external stakeholders. Deals with Ambiguity: Demonstrated ability to manage risk in a complex environment. Fosters Innovation: Encourages diverse thinking, new ideas, and creative problem solving and creates an environment in which unique and creative perspectives are nurtured. Strategic Focus: Proven forward looking, big picture thinker who plans and makes decisions in support of the mission and vision of the organization. Resourceful: Orchestrates resources and employs knowledge of internal structures and processes to manage multiple activities simultaneously. Demonstrates Accountability: Establishes clear responsibilities and processes to ensure commitments are met and results are measurable throughout the organization. Develops Employee Capabilities: Operates with a focus on growth through organizational and staff development; values and encourages continuing development; demonstrates a proven ability to align individual development with organizational needs and objectives. Recruits and Attracts Talented People: Effectively evaluates current and future workforce needs, and attracts and selects the best talent to meet them. Analysis and Decision making: Ability to analyze data (financial data, organizational performance metrics, etc.) and situations, develop and evaluate effective options, and make quality decisions that prove effective over time. Work Standards Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1 - General Policy and Responsibilities. Subject to, and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide. As a national laboratory, SLAC National Accelerator Laboratory is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD 12) and Department of Energy (DOE) Order 473.1A, which require employees to obtain and maintain a HSPD 12 Personal Identity Verification (PIV) Credential. To obtain this credential, employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. . click apply for full job details
04/04/2026
Full time
Associate Laboratory Director of Human Resources The Associate Laboratory Director of Human Resources also functions as Chief Human Resources Officer for the Laboratory and leads the Human Resources Directorate, setting vision and execution on strategies to attract, engage, develop and retain a top-quality workforce of the Lab. The position reports to the Deputy Director for Operations. The Associate Laboratory Director of Human Resources is a member of SLAC's senior management team and strategic partner and advisor to the executive management team, associate laboratory directors, and other key partners on matters of workforce strategy and planning, talent acquisition and development, succession planning, employee and labor relations. This individual also represents SLAC in a variety of activities involving DOE and Stanford University, in collaboration with the Stanford Vice President for Human Resources, and other DOE laboratories. SLAC is operated by Stanford University for the U.S. Department of Energy's Office of Science and is one of 17 DOE national laboratories - the most comprehensive research system of its kind in the world - providing strategic scientific and technological capabilities and expertise that cannot be found elsewhere. A major part of the Office of Science mission is supporting the development, construction, and operation of unique, open-access scientific user facilities. The laboratory is home to three Office of Science user facilities: the Linac Coherent Light Source (LCLS), the Stanford Synchrotron Radiation Lightsource (SSRL) and the Facility for Advanced Accelerator Experimental Tests (FACET-II). SLAC sits on 426 acres of Stanford land, located two miles from the main university campus. The lab's ties with Stanford have grown over the years to include several joint institutes and facilities and many collaborative research efforts. Stanford has made numerous investments in the laboratory and provides key services that make its operations more efficient. SLAC also plays a central role for Stanford, which benefits from the lab's deep expertise in critical areas and its ability to develop and run large-scale research facilities. Together with Stanford, SLAC educates and develops the U.S. scientific workforce in strategic technological areas. Primary Responsibilities Develop and execute the Laboratory's HR strategy so it aligns with the Laboratory's strategy, the University's direction, and DOE contract requirements, in partnership with senior leadership. Set and prioritize HR initiatives with clear short- and long-term goals, and oversee the delivery of HR programs, processes, and workflows that support Lab operations. Provide overall leadership for the Laboratory's HR function, partnering with University HR and the SLAC HR leadership team to strengthen all HR functional areas. Lead on complex employee and labor relations issues and direct the creation and maintenance of Lab wide workplace policies and practices. Drive ongoing workforce development, including performance planning and development, talent assessment, succession planning, high potential development, and retention risk mitigation. Build and expand leadership development programs for employees at all levels. Create practical workforce planning tools, processes, and analytics that enable accurate, data-informed staffing decisions. Act as primary liaison to legal counsel and senior leadership on immigration, employee and labor relations, and other high-impact HR matters. Collaborate with the Department of Energy to meet all requirements tied to DOE orders, memoranda, and SLAC's contract. Oversee and optimize a complex, multi-faceted HR budget. Align SLAC practices with Stanford HR policies, procedures, and legal requirements. Coordinate with Stanford Human Resources and General Counsel to ensure compliance with university administrative policies. Partner with SLAC's strategic communications and external affairs team on shared initiatives and messaging. Promote a workplace culture where employees feel valued, respected, and empowered, grounded in SLAC's core values. Qualifications Bachelor's degree in business administration, Human Resources, or related field and 15 years of relevant human resources experience or combination of education and relevant experience. Advanced Degree preferred. At least 10 years of people manager experience with multiple direct reports. Minimum of 5 years of experience leading HR function for a complex organization. Thorough knowledge of HR management theories, concepts, techniques, and best practices. Demonstrated experience as a consultant and advisor to senior management in all human resources areas, including talent assessment and development and workforce planning; organizational, leadership, and employee development; client support; talent acquisition and pipeline programs; compensation; employee and labor relations; immigration and international services; HR systems, records, training compliance and data analytics. Exceptional interpersonal skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group, including senior leaders. Demonstrated leadership skills and management courage. Demonstrated end to end experience in the development and execution of organization wide initiatives. Strong analytical, critical thinking, creative problem solving, judgment, negotiating, influencing, and strategic decision making skills. Ability to maintain confidentiality, tact, and diplomacy. Strong supervision/management and staff development experience. Excellent facilitation and oral and written communication skills; ability to prepare clear and concise reports and deliver formal presentations or training to senior management and other audiences. Previous experience working within a research environment or university is a plus. Certification and Licenses SHRM-SCP / SPHR achieved or equivalent HR experience. Leadership Competencies And Behaviors Manages Relationships: Strong ability to influence through building and maintaining productive relationships, negotiation, effectively manage conflict, and motivating others. Effective Communicator: Excellent verbal and written communication skills to effectively discuss with and present to all levels. Collaborator: Solid interpersonal skills and the ability to build coalitions and inter functional teams to leverage synergistic relationships. Demonstrated ability to effectively build and maintain working partnerships with external stakeholders. Deals with Ambiguity: Demonstrated ability to manage risk in a complex environment. Fosters Innovation: Encourages diverse thinking, new ideas, and creative problem solving and creates an environment in which unique and creative perspectives are nurtured. Strategic Focus: Proven forward looking, big picture thinker who plans and makes decisions in support of the mission and vision of the organization. Resourceful: Orchestrates resources and employs knowledge of internal structures and processes to manage multiple activities simultaneously. Demonstrates Accountability: Establishes clear responsibilities and processes to ensure commitments are met and results are measurable throughout the organization. Develops Employee Capabilities: Operates with a focus on growth through organizational and staff development; values and encourages continuing development; demonstrates a proven ability to align individual development with organizational needs and objectives. Recruits and Attracts Talented People: Effectively evaluates current and future workforce needs, and attracts and selects the best talent to meet them. Analysis and Decision making: Ability to analyze data (financial data, organizational performance metrics, etc.) and situations, develop and evaluate effective options, and make quality decisions that prove effective over time. Work Standards Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1 - General Policy and Responsibilities. Subject to, and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide. As a national laboratory, SLAC National Accelerator Laboratory is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD 12) and Department of Energy (DOE) Order 473.1A, which require employees to obtain and maintain a HSPD 12 Personal Identity Verification (PIV) Credential. To obtain this credential, employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. . click apply for full job details
CLT Administrator, Metro East
Envision Unlimited Dupo, Illinois
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
04/04/2026
Full time
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
Clinical Support Technician - Night Shift
Quadrant Health Group Costa Mesa, California
Join our dynamic team at Quadrant Health Group! Ocean Coast Recovery Center, a proud member of the Quadrant Health Group, is seeking passionate and skilled Clinical Support Technician to join our growing team. The ideal candidate will provide essential support to our clinical staff, ensuring efficient and effective client flow and contributing to a positive client experience. You will play a crucial role in empowering individuals to achieve their personal and therapeutic goals. What You'll Do: The Clinical Support Technician fulfills the assigned role as part of the treatment team - to maintain the wellbeing of clients and the integrity of the program. Additionally, the Clinical Support Technician provides client supervision and staff/unit support as assigned. This position reports to the Director of Operations. Schedule: Wed-Sun, 11pm - 7:30am Major Tasks, Duties and Responsibilities: Client Interaction & Support: • Develop and maintain professional, supportive relationships with clients and staff. • Provide emotional support, encouragement, and guidance to clients and their families. • Support clients' comfort and safety in the residential environment. • Listen attentively, document client behavior, and report observations to clinical staff. • Maintain strict client confidentiality at all times. Clinical & Administrative Tasks: • Collect and supervise urine analysis (U/A) testing, ensuring proper reporting, documentation in the EMR, and disposal of samples. • Observe self-administration of medication and document thoroughly. • Document all medications in the hardcopy Centrally Stored Medication Log and the EMR. • Complete intake assessments and consents with clients. • Conduct patient rounds every 30 minutes. • Complete vital signs (blood pressure, oxygen saturation, temperature, pulse, respiration). • Complete contraband searches and random room searches. Group & Activity Facilitation: • Facilitate groups, outings, and educational sessions. • Transport clients to meetings and appointments. Team Collaboration & Communication: • Provide crisis intervention and promote a healthy residential and working environment. • Maintain compliance with all applicable regulations and ethical standards. • Participate in team meetings and training sessions as needed. What You'll Bring: Skills, Knowledge and Competencies: • Strong understanding of medical terminology and procedures. • Excellent communication and interpersonal skills. • Ability to work effectively in a fast-paced environment. • Knowledge of the philosophy and approach of the 12-step model of recovery (AA, CA, NA, Alanon). • Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality. • Proficiency in basic computer skills and electronic health records (EHR) systems. • Basic knowledge of referrals, both in and out of the organization. • Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care. • Strong attention to detail and organizational and time-management skills. Qualifications: • Current and valid certification as a SUDRC (Substance Use Disorder Registered Counselor) or RADTI (Registered Alcohol and Drug Technician). • High School Diploma or equivalent. • Previous experience in a clinical or healthcare setting preferred. • Current CPR and First Aid Certification. • Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment. Why Join Quadrant Health Group? • Competitive salary commensurate with experience. • Comprehensive benefits package, including medical, dental, and vision insurance. • Paid time off, sick time and holidays. • Opportunities for professional development and growth. • A supportive and collaborative work environment. • A chance to make a meaningful impact on the lives of our clients. About Quadrant Health Group: At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth. Compensation details: 19-21 Hourly Wage PI2aff063fccc5-9577
04/04/2026
Full time
Join our dynamic team at Quadrant Health Group! Ocean Coast Recovery Center, a proud member of the Quadrant Health Group, is seeking passionate and skilled Clinical Support Technician to join our growing team. The ideal candidate will provide essential support to our clinical staff, ensuring efficient and effective client flow and contributing to a positive client experience. You will play a crucial role in empowering individuals to achieve their personal and therapeutic goals. What You'll Do: The Clinical Support Technician fulfills the assigned role as part of the treatment team - to maintain the wellbeing of clients and the integrity of the program. Additionally, the Clinical Support Technician provides client supervision and staff/unit support as assigned. This position reports to the Director of Operations. Schedule: Wed-Sun, 11pm - 7:30am Major Tasks, Duties and Responsibilities: Client Interaction & Support: • Develop and maintain professional, supportive relationships with clients and staff. • Provide emotional support, encouragement, and guidance to clients and their families. • Support clients' comfort and safety in the residential environment. • Listen attentively, document client behavior, and report observations to clinical staff. • Maintain strict client confidentiality at all times. Clinical & Administrative Tasks: • Collect and supervise urine analysis (U/A) testing, ensuring proper reporting, documentation in the EMR, and disposal of samples. • Observe self-administration of medication and document thoroughly. • Document all medications in the hardcopy Centrally Stored Medication Log and the EMR. • Complete intake assessments and consents with clients. • Conduct patient rounds every 30 minutes. • Complete vital signs (blood pressure, oxygen saturation, temperature, pulse, respiration). • Complete contraband searches and random room searches. Group & Activity Facilitation: • Facilitate groups, outings, and educational sessions. • Transport clients to meetings and appointments. Team Collaboration & Communication: • Provide crisis intervention and promote a healthy residential and working environment. • Maintain compliance with all applicable regulations and ethical standards. • Participate in team meetings and training sessions as needed. What You'll Bring: Skills, Knowledge and Competencies: • Strong understanding of medical terminology and procedures. • Excellent communication and interpersonal skills. • Ability to work effectively in a fast-paced environment. • Knowledge of the philosophy and approach of the 12-step model of recovery (AA, CA, NA, Alanon). • Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality. • Proficiency in basic computer skills and electronic health records (EHR) systems. • Basic knowledge of referrals, both in and out of the organization. • Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care. • Strong attention to detail and organizational and time-management skills. Qualifications: • Current and valid certification as a SUDRC (Substance Use Disorder Registered Counselor) or RADTI (Registered Alcohol and Drug Technician). • High School Diploma or equivalent. • Previous experience in a clinical or healthcare setting preferred. • Current CPR and First Aid Certification. • Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment. Why Join Quadrant Health Group? • Competitive salary commensurate with experience. • Comprehensive benefits package, including medical, dental, and vision insurance. • Paid time off, sick time and holidays. • Opportunities for professional development and growth. • A supportive and collaborative work environment. • A chance to make a meaningful impact on the lives of our clients. About Quadrant Health Group: At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth. Compensation details: 19-21 Hourly Wage PI2aff063fccc5-9577
CLT Administrator, Metro East
Envision Unlimited Scott Air Force Base, Illinois
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
04/04/2026
Full time
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
CLT Administrator, Metro East
Envision Unlimited Fairview Heights, Illinois
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
04/04/2026
Full time
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
Director of Residential Services
LESC New York, New York
Description: LESC addresses substance use disorder with proven, clinically-researched methods to help our clients lead healthier, happier, and more productive lives. We believe treating the whole person, not just their addiction, achieves a lasting result. During a dynamic and transformative point in the history of "Su Casa" , the Director of Residential Services will oversee the residential treatment services redesign and operate the program effectively and efficiently in compliance with LESC, OASAS, CARF, and other regulatory agencies. Individual will also provide clinical supervision to clinical, administrative and support staff. RATE: $100, 000- $120,000 depending on experience LOCATION: NY, NY 10002 We offer excellent benefits including: Generous time off that includes 4 weeks of vacation Medical, Dental, and Vision Insurance Discounted Commuter benefits Life insurance & Long term disability Eligible for Federal Student Loan Repayment Program Training and other additional voluntary benefits To join our diverse team, please include salary requirements with your resume/application submission. Please visit us at EEO Minorities/Women/Disabled/Vet Requirements: Qualifications Include: LMSW required; LCSW preferred ; SIFI and/or CASAC preferred At least 5 years of Experience in SUD treatment or related treatment field; residential treatment milieu experience a plus Proven record of aligning program strategies with organizational goals, analyzing performance metrics, and managing budgets effectively and efficiently. Requires ability and skills to transition a multidisciplinary team to current treatment approaches (OASAS 820 regulated residential program) Experience with providing clinical supervision Knowledgeable about and able to support an environment that fosters trauma-informed care Experience working with individuals receiving medications for SUDs and MI Experience supervising a multidisciplinary team Must be computer literate ( i.e., Microsoft Office Suite, Zoom, various software programs, etc). Compensation details: 00 Yearly Salary PI2e5a639ca5f8-2182
04/04/2026
Full time
Description: LESC addresses substance use disorder with proven, clinically-researched methods to help our clients lead healthier, happier, and more productive lives. We believe treating the whole person, not just their addiction, achieves a lasting result. During a dynamic and transformative point in the history of "Su Casa" , the Director of Residential Services will oversee the residential treatment services redesign and operate the program effectively and efficiently in compliance with LESC, OASAS, CARF, and other regulatory agencies. Individual will also provide clinical supervision to clinical, administrative and support staff. RATE: $100, 000- $120,000 depending on experience LOCATION: NY, NY 10002 We offer excellent benefits including: Generous time off that includes 4 weeks of vacation Medical, Dental, and Vision Insurance Discounted Commuter benefits Life insurance & Long term disability Eligible for Federal Student Loan Repayment Program Training and other additional voluntary benefits To join our diverse team, please include salary requirements with your resume/application submission. Please visit us at EEO Minorities/Women/Disabled/Vet Requirements: Qualifications Include: LMSW required; LCSW preferred ; SIFI and/or CASAC preferred At least 5 years of Experience in SUD treatment or related treatment field; residential treatment milieu experience a plus Proven record of aligning program strategies with organizational goals, analyzing performance metrics, and managing budgets effectively and efficiently. Requires ability and skills to transition a multidisciplinary team to current treatment approaches (OASAS 820 regulated residential program) Experience with providing clinical supervision Knowledgeable about and able to support an environment that fosters trauma-informed care Experience working with individuals receiving medications for SUDs and MI Experience supervising a multidisciplinary team Must be computer literate ( i.e., Microsoft Office Suite, Zoom, various software programs, etc). Compensation details: 00 Yearly Salary PI2e5a639ca5f8-2182
CLT Administrator, Metro East
Envision Unlimited East Saint Louis, Illinois
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
04/04/2026
Full time
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
Chief People Officer
TNDC San Francisco, California
Job Title Chief People Officer Employment Status Full-Time; Exempt Pay Range $226,000 - $235,500/year Location TNDC Central Offices; 201 Eddy & 215 Taylor, San Francisco, CA 94102 Schedule Monday - Friday, Hybrid; Minimum of 3 days onsite at TNDC offices and 2 days remote per week and on call as needed for critical incidents Summary The Chief People Officer (CPO) will report to the Chief Executive Officer and be a key member of the Executive Management team leading strategic talent and culture efforts across TNDC, which is a diverse, unionized and multi-tiered organization. The CPO will be a collaborative, creative, and innovative partner to our leadership team in designing, communicating, and executing a powerful strategy that continuously and successfully attracts, develops, motivates, and retains high level talent to support our organization and mission. While this position includes oversight of a range of human resource functions and compliance, the vision for the role of the successful candidate for this position will include other areas of the business including strategic planning for growth and central offices operations. The ideal candidate will possess exceptional skill, interest, and expertise in envisioning and leading the development of organization-wide, human capital processes and initiatives that inspire current and prospective staff, support organizational excellence and growth, and model TNDC's core values. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Essential Duties Leadership In collaboration with the Executive Management Team (C-suite), create and communicate a vision for human resources and talent that is aligned with the organization's mission, values, and goals Lead the organization's labor relations strategy by advising the CEO on union related matters and ensure all labor initiatives align with overall business goals, culture, and workforce planning Provide strategic and functional expertise to the C-suite, Senior Management Teams Lead a strong human resources function by attracting, developing and retaining skilled human resources talent to support TNDC as employees and consultants. Actively participate as a member of the C-suite and overall Management Team Effectively partner with leaders across the organization to ensure commitment for execution of initiatives to support a culture of equity and engaged talent aligned with TNDC's vision and values Leadership of the TNDC central offices operations team Manage and lead internal employee communications Present to the Board of Directors on key Talent and HR matters Strategic Thinking and Change Management Analyze the external environment, including the performance of industry peers, against TNDC's strengths and challenges, and develop and implement Talent and HR initiatives that hold promise for the organization Align human resource initiatives and talent planning with organizational strategies, mission, values, and goals Develop, plan, and implement change management strategies to support organizational improvement and growth Develop and execute the organization's labor relations strategy and ensure it aligns with broader business goals, culture, and workforce planning Human Resource Risk Management Provide oversight of the Human Resource function ensuring human resource policies, programs, and processes are administered effectively and in compliance with relevant laws and regulations Identify and mitigate workforce and labor risks proactively and partner with legal counsel to ensure adherence to federal and state labor laws Oversee investigations and ensure documentation aligns with legal standards Provide direct supervision to the HR leadership team Ensure compliance with all bargaining-related timelines and regulatory requirements Lead the ongoing relationship with the union and oversee the interpretation, implementation and enforcement of CBAs by partnering with legal counsel to ensure full compliance with federal and state labor laws and leading to resolution of contract-based disputes and grievances Manage human resource-related risk Human Resources Policies and Program Oversight Inspire and oversee implementation of responsive human resources policies and programs for union and non-union members including but not limited to training and development, recruitment and retention, performance management, career ladders, compensation, and benefits programs Build, implement, and maintain sustainable yet flexible human resource programs and processes that enable the organization to effectively attract, motivate, and retain high-performing employees Oversee the creation of job-related competencies for positions and integrate them into all core human resource efforts Develop, implement, and maintain an effective succession planning process Establish and reinforce a strong performance and progressive discipline culture, with appropriate measurements in place Manage union and non-union requirements, process, procedures and integrate into one TNDC culture Other duties as requested Qualifications Required Skills Knowledge and Skills Ability to effectively manage time (schedules, deadlines, etc.) and paper (forms, documents, etc.). Ability to follow directions and work independently Excellent interpersonal and organizational skills Physical Requirements Ability to operate office equipment such as personal computers and calculators. Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks Ability to lift 15-20 pounds Visual acuity is necessary to review documents Hearing acuity sufficient to use telephone and communicate with tenants, and staff Ability to perform sedentary to light physical work involves sitting most of the time Environmental Adaptability Ability to work in an office environment Ability to work in a neighborhood with open drug use and active street life Ability to travel to various work sites as needed Mathematical Ability Ability to analyze data, create KPI's and measurable impact on people initiatives Ability to create and manage budgets with P&L responsibilities Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions Ability to calculate weights and measures Language and Communication Ability Include any relevant information here - an example is noted below Ability to comprehend and correctly use informational documents including employee handbook, employment law and job descriptions Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing Ability to maintain absolute discretion with confidential information and capably determine the appropriate audience and level of detail for communications both internal and external Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities Minimum Qualifications A bachelor's degree from an accredited university and a minimum of 10 years of highly successful experience in organizational development and/or human resources that has resulted in exceptional talent recruitment and development A minimum of 7 years of experience supervising professional staff Two years of experience working in an affordable housing management company Direct experience in successful implementation of organizational change strategies and practice that has demonstrably benefited organizational effectiveness Proven track record of success working in a unionized environment, successfully negotiating collective agreements to the benefit of the unionized staff and organization Proficient in Microsoft Office (Word, Excel, Outlook, Access) Preferred Qualifications Human Resources management experience in a non-profit Advanced degree in a relevant field Knowledge of residential property management, building systems, and housing quality standards Bi-lingual or fluent in spoken and written Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English or Russian-English Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
04/04/2026
Full time
Job Title Chief People Officer Employment Status Full-Time; Exempt Pay Range $226,000 - $235,500/year Location TNDC Central Offices; 201 Eddy & 215 Taylor, San Francisco, CA 94102 Schedule Monday - Friday, Hybrid; Minimum of 3 days onsite at TNDC offices and 2 days remote per week and on call as needed for critical incidents Summary The Chief People Officer (CPO) will report to the Chief Executive Officer and be a key member of the Executive Management team leading strategic talent and culture efforts across TNDC, which is a diverse, unionized and multi-tiered organization. The CPO will be a collaborative, creative, and innovative partner to our leadership team in designing, communicating, and executing a powerful strategy that continuously and successfully attracts, develops, motivates, and retains high level talent to support our organization and mission. While this position includes oversight of a range of human resource functions and compliance, the vision for the role of the successful candidate for this position will include other areas of the business including strategic planning for growth and central offices operations. The ideal candidate will possess exceptional skill, interest, and expertise in envisioning and leading the development of organization-wide, human capital processes and initiatives that inspire current and prospective staff, support organizational excellence and growth, and model TNDC's core values. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Essential Duties Leadership In collaboration with the Executive Management Team (C-suite), create and communicate a vision for human resources and talent that is aligned with the organization's mission, values, and goals Lead the organization's labor relations strategy by advising the CEO on union related matters and ensure all labor initiatives align with overall business goals, culture, and workforce planning Provide strategic and functional expertise to the C-suite, Senior Management Teams Lead a strong human resources function by attracting, developing and retaining skilled human resources talent to support TNDC as employees and consultants. Actively participate as a member of the C-suite and overall Management Team Effectively partner with leaders across the organization to ensure commitment for execution of initiatives to support a culture of equity and engaged talent aligned with TNDC's vision and values Leadership of the TNDC central offices operations team Manage and lead internal employee communications Present to the Board of Directors on key Talent and HR matters Strategic Thinking and Change Management Analyze the external environment, including the performance of industry peers, against TNDC's strengths and challenges, and develop and implement Talent and HR initiatives that hold promise for the organization Align human resource initiatives and talent planning with organizational strategies, mission, values, and goals Develop, plan, and implement change management strategies to support organizational improvement and growth Develop and execute the organization's labor relations strategy and ensure it aligns with broader business goals, culture, and workforce planning Human Resource Risk Management Provide oversight of the Human Resource function ensuring human resource policies, programs, and processes are administered effectively and in compliance with relevant laws and regulations Identify and mitigate workforce and labor risks proactively and partner with legal counsel to ensure adherence to federal and state labor laws Oversee investigations and ensure documentation aligns with legal standards Provide direct supervision to the HR leadership team Ensure compliance with all bargaining-related timelines and regulatory requirements Lead the ongoing relationship with the union and oversee the interpretation, implementation and enforcement of CBAs by partnering with legal counsel to ensure full compliance with federal and state labor laws and leading to resolution of contract-based disputes and grievances Manage human resource-related risk Human Resources Policies and Program Oversight Inspire and oversee implementation of responsive human resources policies and programs for union and non-union members including but not limited to training and development, recruitment and retention, performance management, career ladders, compensation, and benefits programs Build, implement, and maintain sustainable yet flexible human resource programs and processes that enable the organization to effectively attract, motivate, and retain high-performing employees Oversee the creation of job-related competencies for positions and integrate them into all core human resource efforts Develop, implement, and maintain an effective succession planning process Establish and reinforce a strong performance and progressive discipline culture, with appropriate measurements in place Manage union and non-union requirements, process, procedures and integrate into one TNDC culture Other duties as requested Qualifications Required Skills Knowledge and Skills Ability to effectively manage time (schedules, deadlines, etc.) and paper (forms, documents, etc.). Ability to follow directions and work independently Excellent interpersonal and organizational skills Physical Requirements Ability to operate office equipment such as personal computers and calculators. Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks Ability to lift 15-20 pounds Visual acuity is necessary to review documents Hearing acuity sufficient to use telephone and communicate with tenants, and staff Ability to perform sedentary to light physical work involves sitting most of the time Environmental Adaptability Ability to work in an office environment Ability to work in a neighborhood with open drug use and active street life Ability to travel to various work sites as needed Mathematical Ability Ability to analyze data, create KPI's and measurable impact on people initiatives Ability to create and manage budgets with P&L responsibilities Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions Ability to calculate weights and measures Language and Communication Ability Include any relevant information here - an example is noted below Ability to comprehend and correctly use informational documents including employee handbook, employment law and job descriptions Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing Ability to maintain absolute discretion with confidential information and capably determine the appropriate audience and level of detail for communications both internal and external Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities Minimum Qualifications A bachelor's degree from an accredited university and a minimum of 10 years of highly successful experience in organizational development and/or human resources that has resulted in exceptional talent recruitment and development A minimum of 7 years of experience supervising professional staff Two years of experience working in an affordable housing management company Direct experience in successful implementation of organizational change strategies and practice that has demonstrably benefited organizational effectiveness Proven track record of success working in a unionized environment, successfully negotiating collective agreements to the benefit of the unionized staff and organization Proficient in Microsoft Office (Word, Excel, Outlook, Access) Preferred Qualifications Human Resources management experience in a non-profit Advanced degree in a relevant field Knowledge of residential property management, building systems, and housing quality standards Bi-lingual or fluent in spoken and written Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English or Russian-English Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
CLT Administrator, Metro East
Envision Unlimited Belleville, Illinois
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
04/04/2026
Full time
Administrator - Community Living & Transition (Metro East) Envision Unlimited Salary: $63,750 Full-Time Exempt Location: Belleville, IL; Lebanon, IL; and throughout St. Clair County, Illinois (62221, 62226, 62254) Envision Unlimited is seeking a qualified and experienced QIDP to serve as Administrator for our Community Living & Transition programs in the Metro East region. This leadership role oversees residential CILA operations, supervises staff, ensures DHS regulatory compliance, manages budgets, and maintains high-quality services for individuals with intellectual and developmental disabilities transitioning into community living. Ideal candidates will have a Bachelor's degree in a related field, at least 5 years of supervisory experience in the IDD field, strong knowledge of DHS regulations, and a passion for leading teams while driving program excellence. Summary: Ensure that Community Living and Transition services are performed at a level that meets or exceeds client and agency expectations. This position supports the goals and objectives of the Community Living and Transition Division by providing supervisory and management expertise to support the Vice President in areas like budget and cost controls, program development and execution, employee relations, quality assurance, compliance with regulatory and agency guidelines and standards. The CLT Administrator supports the CLT mission of successful transition to community living for people that reside in State Operated Developmental Centers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Responsibilities, include but are not limited to: Guide, mentor, and lead a subordinate staff using sound coaching techniques. Provide direction, establish staff goals, and evaluate performance outcomes to ensure division and Agency objectives are being met. Ensure that Agency performance and behavior guidelines and policies are being followed and enforced in a fair and consistent manner at all times. This includes supporting member-driven treatment plans. Develop training programs or utilize existing methods as necessary to keep staff skills at a level that meet or exceed performance expectations. Work closely with administration to develop, execute, and supervise programs and maintain performance standards within the CLT Division. Establish and maintain contacts between the facilities, families, guardians, and community organizations necessary for proper programming and for meeting resident needs. Be available to receive emergency after-hours calls and messages that may require immediate responses. Ensure that implementation strategies meet or exceed standards for accuracy, completion, and timeliness. Conduct and/or supervise "night checks" on a periodic basis. Ensure that case records are accurate and meet Agency standards. Maintain high standards at CILAs regarding cleanliness, maintenance, safety, pest prevention, food quality, and other related factors that create higher levels of client satisfaction and positive employee relations. Stay current with all agency and regulatory requirements involving documentation and quality. Conduct ongoing QA reviews via EHR system and agency checklists. Visit each home at least quarterly to assess appropriate operations and make corrective action as needed. Be a proactive conduit to Human Resources concerning employee, labor, and safety matters. Maintain good working relationships with the OIG Liaison. Assist House Manager and QIDPs in scheduling activities to ensure proper resource coverage is maintained in the most efficient and cost-sensitive manner. Assist House Manager with pay cards and custodial account parameters to ensure that a proper accounting is maintained in a timely fashion. Administer the interviewing and selection process when filling vacancies in a timely manner. Assist the House Manager and QIDPs in ensuring vehicle safety, usage, and fuel consumption policies are adhered to and that any and all vehicle or equipment problems are reported immediately. Ensure that all protocols and procedures are followed and that documentation is completed when intakes, transfers, or discharges occur. Thoroughly review intakes with Program Director(s) to ensure openings are filled in a timely manner. Maintain overall sound financial controls to ensure that budget parameters are met and that spending is kept under control. SUPERVISORY RESPONSIBILITIES This position supervises 5-10 direct employees and an indirect staff of Community Living and Transition Specialists comprised of both full-time and part-time employees. OTHER EXPECTATIONS Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or based upon a person's legally protected characteristics or conduct, including but not limited to race, color, religion, sex, national origin, age, disability, sexual orientation, and gender identity or expression. Employees share the responsibility of creating and maintaining a welcoming, supportive, and inclusive work environment. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, SKILLS, and/or EXPERIENCE A Bachelor's Degree in the area of Social Services or related field with five (5) or more years of supervisory experience in the field of intellectual developmental disabilities. Prior experience managing community living environments is preferred. Must be a Qualified Intellectual Disability Professional (QIDP). Specific technical skills Hold and maintain a valid Illinois driver's license. Be able to pass agency background checks required by state regulatory mandates for workers serving clients with intellectual developmental disabilities. Proficiency in using Microsoft Office or similar type applications. Knowledge of EHR or similar software tools would be helpful. Must demonstrate strong interpersonal skills. Ability to handle multiple projects or work assignments simultaneously. Possess effective supervisory skills in managing both a subordinate staff and the administrative routines required of this position. Be consistent under pressure to manage activities of varying length and complexity. Have a thorough knowledge and understanding of Department of Human Services (DHS) regulations and be responsible for ensuring that the homes operate in compliance with these regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers. WORK ENVIRONMENT Incumbent must be comfortable in a CILA (house-type) setting supporting individuals with intellectual disabilities. This position requires an ability to visit Agency sites on a regular basis using an automobile to get from place to place. Be comfortable in driving Agency vehicles. Show strength, patience, and perseverance in handling situations requiring an ability to problem solve and make informed decisions in unique circumstances. An ability to prepare reports using Microsoft Office or similar applications. Lead, coach and mentor others using sound supervisory techniques communicated in a clear, timely and consistent manner. Demonstrate and uphold person-centered values and practices. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Blue Cross/Blue Shield Medical Coverage: HMO, PPO Dental and Vision Insurance Options Company paid Life and LTD Insurance Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability) 11 Paid Holidays Paid vacation, sick time and personal days 403B plan In house training and CEU's Employee Assistance Network Support for pursuing clinical licensure (financial and time off) Opportunity for career growth & development ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation details: 0 Yearly Salary PI70a782c2da47-3376
Community Director
Gallery Residential Savannah, Georgia
Job Title: Community Director Department: Property Management Reports To: Regional Director FLSA Status: Exempt Position Summary: The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner's objectives. The Community Director complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. This position directs and coordinates activities involving motivating and cultivating the on-site team to ensure operations meets or surpasses industry standards. The Community Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential. The Community Director is also tasked with maintaining and inspiring the company culture. Organizational Responsibilities: Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics. Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions. Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture. Project Management: Create and maintain clear and sequenced plans to successfully launch projects. Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes. Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities. Essential Duties and Responsibilities: Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles. Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices. Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property's performance, and responding to owner requests as needed. Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports. Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals. Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents. Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary. Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential's policies and performance expectations. Work Hours: This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 9:00 am to 6:00 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: College degree is optional. Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles, and demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans. Language Ability: Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners. Math Ability: Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information. Reasoning Ability: Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software. Certificates and Licenses: Industry certifications are preferred. Supervisory Responsibilities: This job has supervisory responsibilities of corporate and onsite employees. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets. Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result. Powered by JazzHR PIc2cb1829ea90-3828
04/03/2026
Full time
Job Title: Community Director Department: Property Management Reports To: Regional Director FLSA Status: Exempt Position Summary: The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner's objectives. The Community Director complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. This position directs and coordinates activities involving motivating and cultivating the on-site team to ensure operations meets or surpasses industry standards. The Community Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential. The Community Director is also tasked with maintaining and inspiring the company culture. Organizational Responsibilities: Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics. Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions. Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture. Project Management: Create and maintain clear and sequenced plans to successfully launch projects. Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes. Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities. Essential Duties and Responsibilities: Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles. Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices. Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property's performance, and responding to owner requests as needed. Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports. Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals. Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents. Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary. Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential's policies and performance expectations. Work Hours: This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 9:00 am to 6:00 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: College degree is optional. Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles, and demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans. Language Ability: Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners. Math Ability: Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information. Reasoning Ability: Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software. Certificates and Licenses: Industry certifications are preferred. Supervisory Responsibilities: This job has supervisory responsibilities of corporate and onsite employees. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets. Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result. Powered by JazzHR PIc2cb1829ea90-3828
Overnight Residential (FT)
OASIS CENTER Nashville, Tennessee
Description: Center Youth Voice - Ignite Change- Promote Justice Oasis Center was founded in 1969, a group of young lawyers came together to establish the "Rap House," a simple community center for runaway teens and youth struggling with addictions. Fifty years later, the "Rap House" has evolved into Oasis Center, where nearly 4,000 youth and families turn for help and direct support every year. Oasis Center provides a wide range of opportunities that reflect the diverse needs of youth and their families, from crisis intervention to youth leadership and community engagement to college and career access. Our 20+ programs and services are based on the foundation of four areas for youth success: Safety , Belonging , Empowerment , and Generosity . Right now, our agency is growing - so if you have talent and skills, compassion and a mindset for justice, and you want to make a career in making a difference, please consider joining our incredible Oasis Center team. Vision: to live in a world where all young people are safe, valued, connected to caring adults, and prepared for productive and fulfilling lives. We believe that progress is made toward this goal when we develop and encourage perspectives based on hope, a vision of what is possible, and the courage to act. We cultivate this change through caring relationships, meaningful action, and thoughtful reflection. Position : Overnight Residential Hours: Tues - Sat 11p-7a, Off Days: Sun & Mon Summary: Actively provide in person supervision and triage youth 13-17 in crisis via phone or in person within the Emergency Shelter. Salary Range: $37,000-40,000 Essential Functions: Provide supervision for youth shelter residents. Provide crisis line coverage. Perform Bed Checks once every hour. Provide intake and assessment services to youth and families referred to the shelter program. Facilitate the referral process for potential clients. Provide crisis counseling services through the agency coverage system. Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements. Enter and Maintain entries HMIS and other documentation databases. Benefits: Free Employee Only: HDHP Vision, Dental, LTD Employer HSA contribution 12 Paid Holidays PTO 401K + up to 3% Match Paid parental Leave Requirements: Ability to effectively communicate in oral and written form. Ability to monitor client interaction visually and auditorily. Ability to maneuver stairways. Knowledge and ability to apply behavior management techniques. Knowledge and ability to apply basic counseling principals. Knowledge and ability to apply group work theory. Clear understanding of racial inequities and other forms of discrimination and willingness to operate from an anti-oppression model. Knowledge of an ability to apply Positive Youth Development, Trauma-Informed Care, and evidence-informed practices based in an understanding of adolescent development. Education: Bachelor's degree or 3 years relevant experience. Reports to: Sr. Director of Youth Shelter Oasis Center is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race, color, sex, age, ability, national origin, sexual orientation, gender identity, or gender expression. Compensation details: 0 Yearly Salary PIf7e76c06c5-
04/03/2026
Full time
Description: Center Youth Voice - Ignite Change- Promote Justice Oasis Center was founded in 1969, a group of young lawyers came together to establish the "Rap House," a simple community center for runaway teens and youth struggling with addictions. Fifty years later, the "Rap House" has evolved into Oasis Center, where nearly 4,000 youth and families turn for help and direct support every year. Oasis Center provides a wide range of opportunities that reflect the diverse needs of youth and their families, from crisis intervention to youth leadership and community engagement to college and career access. Our 20+ programs and services are based on the foundation of four areas for youth success: Safety , Belonging , Empowerment , and Generosity . Right now, our agency is growing - so if you have talent and skills, compassion and a mindset for justice, and you want to make a career in making a difference, please consider joining our incredible Oasis Center team. Vision: to live in a world where all young people are safe, valued, connected to caring adults, and prepared for productive and fulfilling lives. We believe that progress is made toward this goal when we develop and encourage perspectives based on hope, a vision of what is possible, and the courage to act. We cultivate this change through caring relationships, meaningful action, and thoughtful reflection. Position : Overnight Residential Hours: Tues - Sat 11p-7a, Off Days: Sun & Mon Summary: Actively provide in person supervision and triage youth 13-17 in crisis via phone or in person within the Emergency Shelter. Salary Range: $37,000-40,000 Essential Functions: Provide supervision for youth shelter residents. Provide crisis line coverage. Perform Bed Checks once every hour. Provide intake and assessment services to youth and families referred to the shelter program. Facilitate the referral process for potential clients. Provide crisis counseling services through the agency coverage system. Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements. Enter and Maintain entries HMIS and other documentation databases. Benefits: Free Employee Only: HDHP Vision, Dental, LTD Employer HSA contribution 12 Paid Holidays PTO 401K + up to 3% Match Paid parental Leave Requirements: Ability to effectively communicate in oral and written form. Ability to monitor client interaction visually and auditorily. Ability to maneuver stairways. Knowledge and ability to apply behavior management techniques. Knowledge and ability to apply basic counseling principals. Knowledge and ability to apply group work theory. Clear understanding of racial inequities and other forms of discrimination and willingness to operate from an anti-oppression model. Knowledge of an ability to apply Positive Youth Development, Trauma-Informed Care, and evidence-informed practices based in an understanding of adolescent development. Education: Bachelor's degree or 3 years relevant experience. Reports to: Sr. Director of Youth Shelter Oasis Center is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race, color, sex, age, ability, national origin, sexual orientation, gender identity, or gender expression. Compensation details: 0 Yearly Salary PIf7e76c06c5-
Soteria Second Shift Supervisor
Pathways Vermont Burlington, Vermont
Soteria House Vermont Second Shift Supervisor The Company: Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color. The Role: Soteria House Program Manager supports a hospitalization prevention residence for individuals experiencing an early episode of psychosis/extreme state/non-consensus reality who wish to avoid or minimize their exposure to medications and/or clinical interventions. Soteria House operates as a Therapeutic Community Residence (TCR). Services are funded by the Vermont Department of Mental Health (DMH) and TCR compliance is overseen by the Department of Aging and Independent Living (DAIL). Program: Soteria Job Title: Second Shift Supervisor Supervisor: Soteria Co-Director Location: Burlington, Vermont Schedule: 35 hours per week, Sunday-Thursday - Essential Coverage Tuesdays and Wednesdays 3pm-11pm; remaining hours flexible to accommodate programmatic needs and weekly meetings Application Requirements: A Cover Letter and Resume are required with your application. Responsibilities: Supervisory: Supervise Second Shift Resident Support Staff - this includes, but is not limited to: providing weekly supervision, training, and general oversight of the second-shift team. Oversee disciplinary process for supervisees as needed/appropriate Supervise an equal share of Per Diem Resident Support Staff - this includes, but is not limited to: providing monthly supervision, training, and general oversight of work performance and disciplinary processes Oversee and plan weekly coverage to ensure two staff are present during each shift; provide essential shift coverage as needed Ensure that there is a Lead Shift person scheduled in the event a leadership staff is not present on site at Soteria Attend and support co-facilitation of a weekly team meeting and two weekly leadership meetings Attend other meetings in a leadership capacity as requested and/or scheduled by the union Attend monthly co-reflection meeting Participate in on-call as part of the leadership team as needed and scheduled, including outside of your scheduled work hours Direct Service Be with residents: non-judgmental, non-directive approach of providing support and availability Engage in relationship building/rapport building with residents and provide service from a "choice" perspective as well as client centered, harm reduction, and strengths based approaches Communicate to residents programmatic rules and expectations Collaborate with residents in the implementation of a comprehensive service plan As requested by residents, provide one to one support with life skills and healthy choices, including but not limited to social skills, wellness, assistance with any medications and housekeeping Take direction from the Service Coordinator as relates to service meetings, resident appointments and scheduling, and other resident services tasks that may fall on second shift; delegate these tasks as appropriate to Resident Support Staff working on second shift General Tasks Maintain thorough understanding of Soteria policies and procedures, including emergency protocol and TCR regulations Maintain written and computerized records, compile reports, and complete other program documentation (including care notes, incidents, statistics, letters, petty cash receipts, etc.) Develop weekly menu and grocery shop in accordance with Therapeutic Community Residence guidelines and Soteria budgetary standards Other duties as specific to the shift you oversee Other duties as assigned Requirements Strong communication, writing, and computer skills Ability to tolerate uncertainty and risk Excellent interpersonal skills and the ability to form relationships with marginalized individuals Sound judgment and good problem solving skills including assessing risk factors Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation Ability to work weekends Some schedule flexibility required for on-call coverage, including the ability to respond in person Supervisory experience preferred Prior residential experience preferred Valid driver's license and ability to drive vehicle required Ability to work effectively as part of a team Training in Intentional Peer Support, Harm Reduction, medication assistance, emergency procedures, CPR, first aid, hearing voices, having difficult conversations, cross-cultural diversity preferred Ability to share one's own personal transformative life experiences Personal experience of psychosis/extreme states or mental health challenges considered an asset Working Conditions/Physical Demands: Ability to ascend and descend stairs frequently required Frequent stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in cleaning, cooking, space organization and other activities around the house Occasionally meeting with persons in the community and/or visiting different businesses Occasional walking around the community to participate in activities with residents Rarely running or moving at very swift speed to avoid emergency situation Regular operation of a computer and other office machinery including frequent typing Extensive talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication Frequent reading responsibilities Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, moving things around the house, etc.) Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings Occasional exposure to high levels of noise and potentially stressful situations Benefits: Medical, dental and vision insurance Long Term Disability/Life Insurance Paid Time Off (accrual of 210 hours per year to start) 9 Paid Holidays Annually 403(b) Retirement Savings Plan Employee Assistance Program Longevity Recognition Rewards Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support Compensation: Full time, hourly position 35 hours per week $22- $23 per hour Annual increases on date of hire It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Compensation details: 22-23 Yearly Salary PI7b14d19fa5fe-3366
04/03/2026
Full time
Soteria House Vermont Second Shift Supervisor The Company: Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color. The Role: Soteria House Program Manager supports a hospitalization prevention residence for individuals experiencing an early episode of psychosis/extreme state/non-consensus reality who wish to avoid or minimize their exposure to medications and/or clinical interventions. Soteria House operates as a Therapeutic Community Residence (TCR). Services are funded by the Vermont Department of Mental Health (DMH) and TCR compliance is overseen by the Department of Aging and Independent Living (DAIL). Program: Soteria Job Title: Second Shift Supervisor Supervisor: Soteria Co-Director Location: Burlington, Vermont Schedule: 35 hours per week, Sunday-Thursday - Essential Coverage Tuesdays and Wednesdays 3pm-11pm; remaining hours flexible to accommodate programmatic needs and weekly meetings Application Requirements: A Cover Letter and Resume are required with your application. Responsibilities: Supervisory: Supervise Second Shift Resident Support Staff - this includes, but is not limited to: providing weekly supervision, training, and general oversight of the second-shift team. Oversee disciplinary process for supervisees as needed/appropriate Supervise an equal share of Per Diem Resident Support Staff - this includes, but is not limited to: providing monthly supervision, training, and general oversight of work performance and disciplinary processes Oversee and plan weekly coverage to ensure two staff are present during each shift; provide essential shift coverage as needed Ensure that there is a Lead Shift person scheduled in the event a leadership staff is not present on site at Soteria Attend and support co-facilitation of a weekly team meeting and two weekly leadership meetings Attend other meetings in a leadership capacity as requested and/or scheduled by the union Attend monthly co-reflection meeting Participate in on-call as part of the leadership team as needed and scheduled, including outside of your scheduled work hours Direct Service Be with residents: non-judgmental, non-directive approach of providing support and availability Engage in relationship building/rapport building with residents and provide service from a "choice" perspective as well as client centered, harm reduction, and strengths based approaches Communicate to residents programmatic rules and expectations Collaborate with residents in the implementation of a comprehensive service plan As requested by residents, provide one to one support with life skills and healthy choices, including but not limited to social skills, wellness, assistance with any medications and housekeeping Take direction from the Service Coordinator as relates to service meetings, resident appointments and scheduling, and other resident services tasks that may fall on second shift; delegate these tasks as appropriate to Resident Support Staff working on second shift General Tasks Maintain thorough understanding of Soteria policies and procedures, including emergency protocol and TCR regulations Maintain written and computerized records, compile reports, and complete other program documentation (including care notes, incidents, statistics, letters, petty cash receipts, etc.) Develop weekly menu and grocery shop in accordance with Therapeutic Community Residence guidelines and Soteria budgetary standards Other duties as specific to the shift you oversee Other duties as assigned Requirements Strong communication, writing, and computer skills Ability to tolerate uncertainty and risk Excellent interpersonal skills and the ability to form relationships with marginalized individuals Sound judgment and good problem solving skills including assessing risk factors Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation Ability to work weekends Some schedule flexibility required for on-call coverage, including the ability to respond in person Supervisory experience preferred Prior residential experience preferred Valid driver's license and ability to drive vehicle required Ability to work effectively as part of a team Training in Intentional Peer Support, Harm Reduction, medication assistance, emergency procedures, CPR, first aid, hearing voices, having difficult conversations, cross-cultural diversity preferred Ability to share one's own personal transformative life experiences Personal experience of psychosis/extreme states or mental health challenges considered an asset Working Conditions/Physical Demands: Ability to ascend and descend stairs frequently required Frequent stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in cleaning, cooking, space organization and other activities around the house Occasionally meeting with persons in the community and/or visiting different businesses Occasional walking around the community to participate in activities with residents Rarely running or moving at very swift speed to avoid emergency situation Regular operation of a computer and other office machinery including frequent typing Extensive talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication Frequent reading responsibilities Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, moving things around the house, etc.) Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings Occasional exposure to high levels of noise and potentially stressful situations Benefits: Medical, dental and vision insurance Long Term Disability/Life Insurance Paid Time Off (accrual of 210 hours per year to start) 9 Paid Holidays Annually 403(b) Retirement Savings Plan Employee Assistance Program Longevity Recognition Rewards Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support Compensation: Full time, hourly position 35 hours per week $22- $23 per hour Annual increases on date of hire It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Compensation details: 22-23 Yearly Salary PI7b14d19fa5fe-3366
Maintenance Director
Pomeroy Living Sterling Heights, Michigan
Maintenance Director $2,500 Sign-On Bonus Pomeroy Living is looking for an experienced Maintenance Director to lead facilities operations at our senior living community in Sterling Heights Michigan . This is not an entry level maintenance role. We are looking for someone who has Director or Department Head experience and knows how to run a building, lead a team, and keep everything operating safely and efficiently. If you take pride in a well-run building and know how to solve problems before they become headaches, we want to talk to you. What You'll Do • Oversee all building systems including HVAC, plumbing, electrical, life safety and equipment • Run preventative maintenance programs and keep the building survey ready • Manage vendors, contractors and building projects • Ensure compliance with safety codes and regulatory standards • Respond to maintenance issues and emergencies when needed • Manage department budgets and control maintenance costs What We're Looking For • Previous Maintenance Director or Facilities Director experience is required • Minimum 2 years facilities or building maintenance experience • Strong knowledge of HVAC, electrical, plumbing and building systems • Proven leadership experience • Experience in healthcare, senior living, or large residential buildings preferred • Strong troubleshooting and problem-solving skills What We Offer • $2,500 Sign-On Bonus • Competitive salary • Paid Time Off starting day one • Paid holidays • Access up to 50% of your earned pay daily • Medical, dental and vision insurance • Company paid life insurance • 401(k) retirement plan At Pomeroy Living, the Maintenance Director plays a critical role in making sure our residents live in a safe, comfortable, and well cared for community. If you are a strong leader who knows how to run a building the right way, apply today. Compensation details: 0 PI0dd84d4ddacd-5257
04/03/2026
Full time
Maintenance Director $2,500 Sign-On Bonus Pomeroy Living is looking for an experienced Maintenance Director to lead facilities operations at our senior living community in Sterling Heights Michigan . This is not an entry level maintenance role. We are looking for someone who has Director or Department Head experience and knows how to run a building, lead a team, and keep everything operating safely and efficiently. If you take pride in a well-run building and know how to solve problems before they become headaches, we want to talk to you. What You'll Do • Oversee all building systems including HVAC, plumbing, electrical, life safety and equipment • Run preventative maintenance programs and keep the building survey ready • Manage vendors, contractors and building projects • Ensure compliance with safety codes and regulatory standards • Respond to maintenance issues and emergencies when needed • Manage department budgets and control maintenance costs What We're Looking For • Previous Maintenance Director or Facilities Director experience is required • Minimum 2 years facilities or building maintenance experience • Strong knowledge of HVAC, electrical, plumbing and building systems • Proven leadership experience • Experience in healthcare, senior living, or large residential buildings preferred • Strong troubleshooting and problem-solving skills What We Offer • $2,500 Sign-On Bonus • Competitive salary • Paid Time Off starting day one • Paid holidays • Access up to 50% of your earned pay daily • Medical, dental and vision insurance • Company paid life insurance • 401(k) retirement plan At Pomeroy Living, the Maintenance Director plays a critical role in making sure our residents live in a safe, comfortable, and well cared for community. If you are a strong leader who knows how to run a building the right way, apply today. Compensation details: 0 PI0dd84d4ddacd-5257
USAA
Property Adjuster - Desk CAT Team
USAA San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ARAMARK
Food Service Director - Corporate Dining
ARAMARK San Francisco, California
Job Description Join a team that redefines corporate dining. LifeWorks is seeking a Food Service Director to lead a premier hospitality program in an executive setting where luxury, precision, and hospitality excellence are the standard. This role offers the opportunity to create elevated dining experiences for a discerning clientele in a world-class environment. In this role, you?ll oversee all aspects ofculinary and hospitality operations for a high-profile corporate dining program. LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience?not a requirement?and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting The salary range for this position is $90,000.00 to $100,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.? Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leadership ? Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance ? Ensure food services appropriately connects to the Executional Framework ? Coach employees by creating a shared understanding about what needs to be achieved and how to execute ? Reward and recognize employees ? Ensure safety and sanitation standards in all operations Client Relationship ? Identify client needs and effectively communicate operational progress Financial Performance ? Adopt Aramark process and systems ? Build revenue and manage budget, including cost controls regarding food, beverage and labor ? Ensure the completion and maintenance of P&L statements ? Achieve food and labor targets ? Manage resources to ensure quality and cost control within budgetary guidelines Productivity ? Implement and maintain Aramark agenda for both labor and food initiatives ? Create value through efficient operations, appropriate cost controls and profit management ? Full compliance with Operational Excellence fundamentals, including food and labor ? Direct and oversee operations related to production, distribution and food service Compliance ? Maintain a safe and healthy environment for clients, customers and employees ? Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Key Responsibilities ? Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development ? Develops operational component forecasts and can explain variances. Responsible for components accounting functions. ? Ensures that requirements for appropriate sanitation and safety levels in respective areas are met ? Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training ? Recruits, hires, develops and retains front line team. ? Conducts period inventory ? Maintains records to comply with ARAMARK, government and accrediting agency standards ? Interacts with Client Management and maintains effective client and customer relations at all levels with client organization ? May participate in sales process and negotiation of contracts ? Looks for opportunities to implement new products and services which support sales growth and client retention Additional Responsibilities ? Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) ? Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Requires previous experience in food service ? Requires a bachelor?s degree or equivalent experience ? Strong communication skills ? Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships ? Ability to demonstrate excellent customer service using Aramark's standard model ? Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
04/03/2026
Full time
Job Description Join a team that redefines corporate dining. LifeWorks is seeking a Food Service Director to lead a premier hospitality program in an executive setting where luxury, precision, and hospitality excellence are the standard. This role offers the opportunity to create elevated dining experiences for a discerning clientele in a world-class environment. In this role, you?ll oversee all aspects ofculinary and hospitality operations for a high-profile corporate dining program. LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience?not a requirement?and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting The salary range for this position is $90,000.00 to $100,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.? Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leadership ? Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance ? Ensure food services appropriately connects to the Executional Framework ? Coach employees by creating a shared understanding about what needs to be achieved and how to execute ? Reward and recognize employees ? Ensure safety and sanitation standards in all operations Client Relationship ? Identify client needs and effectively communicate operational progress Financial Performance ? Adopt Aramark process and systems ? Build revenue and manage budget, including cost controls regarding food, beverage and labor ? Ensure the completion and maintenance of P&L statements ? Achieve food and labor targets ? Manage resources to ensure quality and cost control within budgetary guidelines Productivity ? Implement and maintain Aramark agenda for both labor and food initiatives ? Create value through efficient operations, appropriate cost controls and profit management ? Full compliance with Operational Excellence fundamentals, including food and labor ? Direct and oversee operations related to production, distribution and food service Compliance ? Maintain a safe and healthy environment for clients, customers and employees ? Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Key Responsibilities ? Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development ? Develops operational component forecasts and can explain variances. Responsible for components accounting functions. ? Ensures that requirements for appropriate sanitation and safety levels in respective areas are met ? Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training ? Recruits, hires, develops and retains front line team. ? Conducts period inventory ? Maintains records to comply with ARAMARK, government and accrediting agency standards ? Interacts with Client Management and maintains effective client and customer relations at all levels with client organization ? May participate in sales process and negotiation of contracts ? Looks for opportunities to implement new products and services which support sales growth and client retention Additional Responsibilities ? Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) ? Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Requires previous experience in food service ? Requires a bachelor?s degree or equivalent experience ? Strong communication skills ? Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships ? Ability to demonstrate excellent customer service using Aramark's standard model ? Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
ARAMARK
Food Service Manager
ARAMARK Louisville, Ohio
Job Description The Food Service Manager at Stark County Regional Correction Center oversees daily food production in a secure correctional facility, ensuring safe, efficient, and compliant meal service for the incarcerated population. This role manages large?scale kitchen operations, supervises staff and incarcerated workers, maintains strict food safety and security standards, and controls inventory and costs. The manager ensures menus meet nutritional requirements and that all food service activities follow facility, state, and federal regulations. Why Aramark? ? Mission-Driven Work: Help individuals build a better future ? Career Growth: Access to training, development, and advancement ? Inclusive Culture: Be part of a diverse and supportive team ? Competitive Benefits: Health, dental, vision, 401(k), and more Compensation Data COMPENSATION: The salary range for this position is $50,000.00 to $55,000.00 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
04/03/2026
Full time
Job Description The Food Service Manager at Stark County Regional Correction Center oversees daily food production in a secure correctional facility, ensuring safe, efficient, and compliant meal service for the incarcerated population. This role manages large?scale kitchen operations, supervises staff and incarcerated workers, maintains strict food safety and security standards, and controls inventory and costs. The manager ensures menus meet nutritional requirements and that all food service activities follow facility, state, and federal regulations. Why Aramark? ? Mission-Driven Work: Help individuals build a better future ? Career Growth: Access to training, development, and advancement ? Inclusive Culture: Be part of a diverse and supportive team ? Competitive Benefits: Health, dental, vision, 401(k), and more Compensation Data COMPENSATION: The salary range for this position is $50,000.00 to $55,000.00 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Fatherhood Project Director
ZEPF CENTER Toledo, Ohio
Description: Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff. Summary: The purpose of this position is to oversee the operation and management of the Fatherhood Connection Project within the Vocational Services Department. This role is responsible for the planning, implementation, evaluation, and daily operations of the program. Key responsibilities include program management, staff development, data management, community partnership development, marketing, and budget oversight for a workforce development and social services program. Essential Duties and Responsibilities: Program Management Provides program direction and oversight to staff assigned to the Fatherhood Connection Project, ensuring alignment with the organization's mission, vision, and administrative philosophy. Provides clinical and administrative supervision in accordance with agency policies and procedures, including completing performance evaluations, providing ongoing feedback, and approving timesheets and leave requests. Develops, monitors, and evaluates departmental goals and objectives to ensure program effectiveness and desired outcomes are achieved. Monitors program utilization and staffing levels, ensuring alignment with budget expectations; identifies trends and implements strategies to optimize utilization, including engagement with referral sources as needed. Ensures compliance with all applicable federal guidelines, including FORGE requirements, as well as agency standards and accrediting bodies (e.g., CARF); establishes or updates procedures as needed to maintain compliance. Leads recruitment efforts for assigned positions and makes recommendations regarding hiring and other personnel actions; ensures consistent hiring practices across all roles, including intermittent or contingency staff. Collaborates with the Federal Project Officer on a regular basis to review program performance, outcomes, and service delivery models. Promotes and integrates the effective use of technology in program operations. Staff Development Develops and implements a comprehensive staff development plan to ensure staff possess the skills and knowledge necessary to achieve program outcomes and support client success. Provides training on key operational functions, including service documentation, data entry, needs assessments, treatment/action planning, group facilitation, individual interventions, and collaboration within an integrated care team. Data Management Review Utilizes program data to monitor performance, identify trends, and guide service adjustments to ensure desired outcomes are achieved. Incorporates data into team and individual supervision to track progress toward goals and reinforce performance expectations. Develops expertise in the federal nFORM data system to monitor data entry, ensure accuracy, and generate reports to support program management. Community Partnerships Develops and manages partnerships with community agencies, including negotiating Memoranda of Understanding (MOUs) and monitoring partner performance to ensure commitments are fulfilled. Cultivates and maintains positive relationships with referral sources, training providers, and other community stakeholders; serves as a liaison to promote program services and collaboration. Represents the program through community engagement, advocacy, and participation in events and initiatives that support responsible parenting and workforce development. Leads public relations and fundraising efforts as appropriate to support program sustainability. Prepares and delivers reports, including program outcomes and success stories, to partners, advisory boards, funding agencies, elected officials, and other stakeholders; analyzes trends and provides recommendations for improvement. Organizes and facilitates Advisory Board and partner meetings to support collaboration and guide implementation of service enhancements. Marketing and Outreach Collaborates with the Zepf Marketing team to develop and implement a comprehensive marketing strategy that aligns with organizational policies and supports client recruitment and retention. Ensures all program marketing materials receive required approval from the Federal Project Officer. Partners with executive and mid-level management to integrate Fatherhood Connection Project vocational services into client care coordination, including participation in team meetings, training staff on outreach, and ensuring appropriate documentation practices. Represents the program at community outreach events to promote services and support service coordination. Budget Management Collaborates with the Finance Department to develop the annual program budget, making recommendations to align with program, staffing, and operational needs. Monitors budget performance on an ongoing basis through regular review with Finance, ensuring the program remains on target and identifying adjustments as needed. Other Duties Participates in assigned agency committees and meetings. Performs other duties as assigned to support departmental and organizational success. Supervisory Responsibilities: Serving in a management role at Zepf Center is a privilege. This position represents the agency at a high level and is responsible for staff oversight and adherence to policy, while modeling the agency's motto: Hope Begins Here. Demonstrates understanding of the duties and responsibilities of each role within the department. Engages employees using Sanctuary principles while maintaining a safe and professional work environment. Complies with Equal Employment Opportunity standards in the development, training, and support of staff. Maintains and enhances personal knowledge, skills, and abilities to support staff and align with Zepf Center's strategic vision; fosters effective communication within the department and across the agency. Provides leadership within the department by setting expectations, holding staff accountable, and supporting staff development through coaching, delegation, training, and recognition. Ensures compliance with agency policies and the collective bargaining agreement (CBA), including appropriate application of discipline and oversight of timekeeping. Completes performance evaluations in a timely and effective manner, ensuring alignment with organizational goals and competency standards. Demonstrates understanding of departmental budgets and fiscal processes, ensuring recommendations align with Zepf Center's strategic vision Position Competencies: Ability to plan, organize, monitor, and evaluate program needs, including making informed decisions and following them through to successful outcomes. Excellent oral and written communication skills, with the ability to effectively engage with all levels of staff and the public. Working knowledge of budgets and financial concepts. Ability to maintain confidentiality. Organizational Competencies: Demonstrates knowledge of the agency's mission, vision, goals, philosophy, policies, and procedures. Strives for high client satisfaction by providing leadership and support to coworkers and clients through the integrated care process. Demonstrates consistent professionalism and teamwork. Adheres to agency and/or professional codes of ethics. Actively seeks to improve individual and organizational performance. Commits to cultivating a non-violent, trauma-informed environment through the Sanctuary Model and ongoing exploration of Sanctuary values. Incorporates Sanctuary principles into daily work activities and supports Sanctuary initiatives, including participation on process teams as applicable. Requirements: Position Qualifications: Bachelor's degree required. Minimum of three (3) years of related experience in social services, behavioral health, workforce development, or a related field. Two (2) to five (5) years of supervisory experience with progressive responsibility. Experience with budget management and personnel oversight. Proficient computer skills. This position supervises: Project Manager, Coordinators, Success Coaches, and Employment Specialist. PI7a0c20dbfb82-6933
04/03/2026
Full time
Description: Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff. Summary: The purpose of this position is to oversee the operation and management of the Fatherhood Connection Project within the Vocational Services Department. This role is responsible for the planning, implementation, evaluation, and daily operations of the program. Key responsibilities include program management, staff development, data management, community partnership development, marketing, and budget oversight for a workforce development and social services program. Essential Duties and Responsibilities: Program Management Provides program direction and oversight to staff assigned to the Fatherhood Connection Project, ensuring alignment with the organization's mission, vision, and administrative philosophy. Provides clinical and administrative supervision in accordance with agency policies and procedures, including completing performance evaluations, providing ongoing feedback, and approving timesheets and leave requests. Develops, monitors, and evaluates departmental goals and objectives to ensure program effectiveness and desired outcomes are achieved. Monitors program utilization and staffing levels, ensuring alignment with budget expectations; identifies trends and implements strategies to optimize utilization, including engagement with referral sources as needed. Ensures compliance with all applicable federal guidelines, including FORGE requirements, as well as agency standards and accrediting bodies (e.g., CARF); establishes or updates procedures as needed to maintain compliance. Leads recruitment efforts for assigned positions and makes recommendations regarding hiring and other personnel actions; ensures consistent hiring practices across all roles, including intermittent or contingency staff. Collaborates with the Federal Project Officer on a regular basis to review program performance, outcomes, and service delivery models. Promotes and integrates the effective use of technology in program operations. Staff Development Develops and implements a comprehensive staff development plan to ensure staff possess the skills and knowledge necessary to achieve program outcomes and support client success. Provides training on key operational functions, including service documentation, data entry, needs assessments, treatment/action planning, group facilitation, individual interventions, and collaboration within an integrated care team. Data Management Review Utilizes program data to monitor performance, identify trends, and guide service adjustments to ensure desired outcomes are achieved. Incorporates data into team and individual supervision to track progress toward goals and reinforce performance expectations. Develops expertise in the federal nFORM data system to monitor data entry, ensure accuracy, and generate reports to support program management. Community Partnerships Develops and manages partnerships with community agencies, including negotiating Memoranda of Understanding (MOUs) and monitoring partner performance to ensure commitments are fulfilled. Cultivates and maintains positive relationships with referral sources, training providers, and other community stakeholders; serves as a liaison to promote program services and collaboration. Represents the program through community engagement, advocacy, and participation in events and initiatives that support responsible parenting and workforce development. Leads public relations and fundraising efforts as appropriate to support program sustainability. Prepares and delivers reports, including program outcomes and success stories, to partners, advisory boards, funding agencies, elected officials, and other stakeholders; analyzes trends and provides recommendations for improvement. Organizes and facilitates Advisory Board and partner meetings to support collaboration and guide implementation of service enhancements. Marketing and Outreach Collaborates with the Zepf Marketing team to develop and implement a comprehensive marketing strategy that aligns with organizational policies and supports client recruitment and retention. Ensures all program marketing materials receive required approval from the Federal Project Officer. Partners with executive and mid-level management to integrate Fatherhood Connection Project vocational services into client care coordination, including participation in team meetings, training staff on outreach, and ensuring appropriate documentation practices. Represents the program at community outreach events to promote services and support service coordination. Budget Management Collaborates with the Finance Department to develop the annual program budget, making recommendations to align with program, staffing, and operational needs. Monitors budget performance on an ongoing basis through regular review with Finance, ensuring the program remains on target and identifying adjustments as needed. Other Duties Participates in assigned agency committees and meetings. Performs other duties as assigned to support departmental and organizational success. Supervisory Responsibilities: Serving in a management role at Zepf Center is a privilege. This position represents the agency at a high level and is responsible for staff oversight and adherence to policy, while modeling the agency's motto: Hope Begins Here. Demonstrates understanding of the duties and responsibilities of each role within the department. Engages employees using Sanctuary principles while maintaining a safe and professional work environment. Complies with Equal Employment Opportunity standards in the development, training, and support of staff. Maintains and enhances personal knowledge, skills, and abilities to support staff and align with Zepf Center's strategic vision; fosters effective communication within the department and across the agency. Provides leadership within the department by setting expectations, holding staff accountable, and supporting staff development through coaching, delegation, training, and recognition. Ensures compliance with agency policies and the collective bargaining agreement (CBA), including appropriate application of discipline and oversight of timekeeping. Completes performance evaluations in a timely and effective manner, ensuring alignment with organizational goals and competency standards. Demonstrates understanding of departmental budgets and fiscal processes, ensuring recommendations align with Zepf Center's strategic vision Position Competencies: Ability to plan, organize, monitor, and evaluate program needs, including making informed decisions and following them through to successful outcomes. Excellent oral and written communication skills, with the ability to effectively engage with all levels of staff and the public. Working knowledge of budgets and financial concepts. Ability to maintain confidentiality. Organizational Competencies: Demonstrates knowledge of the agency's mission, vision, goals, philosophy, policies, and procedures. Strives for high client satisfaction by providing leadership and support to coworkers and clients through the integrated care process. Demonstrates consistent professionalism and teamwork. Adheres to agency and/or professional codes of ethics. Actively seeks to improve individual and organizational performance. Commits to cultivating a non-violent, trauma-informed environment through the Sanctuary Model and ongoing exploration of Sanctuary values. Incorporates Sanctuary principles into daily work activities and supports Sanctuary initiatives, including participation on process teams as applicable. Requirements: Position Qualifications: Bachelor's degree required. Minimum of three (3) years of related experience in social services, behavioral health, workforce development, or a related field. Two (2) to five (5) years of supervisory experience with progressive responsibility. Experience with budget management and personnel oversight. Proficient computer skills. This position supervises: Project Manager, Coordinators, Success Coaches, and Employment Specialist. PI7a0c20dbfb82-6933
USAA
Property Adjuster - Desk CAT Team
USAA Paradise Valley, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Property Adjuster - Desk CAT Team
USAA Tempe, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Property Adjuster - Desk CAT Team
USAA Glendale, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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