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Director, Thermal Project Management
Invenergy, LLC Chicago, Illinois
Director, Thermal Project Management page is loaded Director, Thermal Project Management Director, Thermal Project Management locationsChicago, IL time typeFull time posted onPosted 16 Days Ago job requisition idR08643 Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy. This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window. Job Description Position Overview: The Director of Thermal Project Managment will be responsible for overseeing thermal (combustion) power plants. You will direct the technical resources to support development and lead the execution as well as management of standalone combustion turbine and combine cycle projects (from late-stage development into construction to commercial operation). This role will encompass project development, permitting, engineering and construction along with budget and scheduled management and ensure projects are completed on time, within scope and budget. Responsibilities: Oversee thermal projects, ensuring successful delivery from the advanced development phase through commercial operation. Collaborate with engineering teams to assess and select appropriate thermal power generation equipment configurations and evaluate performance and capital costs. Support or lead all stages of the project lifecycle, including site acquisition, permitting, interconnection, regulatory approvals, engineering, environmental compliance, and project execution. Develop and manage project budgets and schedules, working closely with financial teams to assess project viability and profitability and support securing project funding. Oversee construction permitting and regulatory approval processes while working with engineering teams, development teams and ensuring that all required permits are secured in a way to support the project plan. Prepare, negotiate, and manage Engineering, Procurement, and Construction (EPC) contracts to ensure the timely and successful execution of construction activities. Monitor and ensure that construction activities meet the established protocols and adhere to safety, quality, and scheduling requirements. Represent the company in discussions with stakeholders, including customers, regulatory and permitting bodies, local communities, and lenders. Coordinate with interconnecting utilities and internal teams to align project development with financial and commercial objectives. Minimum Qualifications: Bachelor's degree in engineering (Mechanical, Chemical, Civil, Electrical, or related field). 10+ years of experience in project management overseeing large capital projects working in leadership roles, with a focus on thermal power generation or transferable energy sector. Excellent leadership, organizational, and communication skills, with the ability to manage multi-disciplinary teams. Experience in the power generation industry, specifically thermal energy, with a focus on utility-scale project development. Familiarity with regulatory and environmental permitting processes for large-scale industrial projects. Proven track record of managing large-scale power plant projects, from development to commercial operation. Strong knowledge of combustion turbine and combined cycle technologies. Experience with EPC contract negotiation and management. Strong business and commercial acumen to understand contracts and how they affect the ability of a project to meet performance and financial expectations. Ability to travel up to 25%. Preferred Qualifications: Experience with Oracle Primavera P6 or other advanced project scheduling software. 12+ years of experience in project management overseeing large capital projects working in leadership roles, with a focus on thermal power generation or transferable energy sector. Strong financial acumen, with experience in developing and managing complex project budgets. Familiarity with regulatory and environmental permitting processes for large-scale industrial projects. Base Pay 170 000.00 USD Annual Bonus: 30% - 40%The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills. In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process. Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc. Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.
04/04/2026
Full time
Director, Thermal Project Management page is loaded Director, Thermal Project Management Director, Thermal Project Management locationsChicago, IL time typeFull time posted onPosted 16 Days Ago job requisition idR08643 Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy. This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window. Job Description Position Overview: The Director of Thermal Project Managment will be responsible for overseeing thermal (combustion) power plants. You will direct the technical resources to support development and lead the execution as well as management of standalone combustion turbine and combine cycle projects (from late-stage development into construction to commercial operation). This role will encompass project development, permitting, engineering and construction along with budget and scheduled management and ensure projects are completed on time, within scope and budget. Responsibilities: Oversee thermal projects, ensuring successful delivery from the advanced development phase through commercial operation. Collaborate with engineering teams to assess and select appropriate thermal power generation equipment configurations and evaluate performance and capital costs. Support or lead all stages of the project lifecycle, including site acquisition, permitting, interconnection, regulatory approvals, engineering, environmental compliance, and project execution. Develop and manage project budgets and schedules, working closely with financial teams to assess project viability and profitability and support securing project funding. Oversee construction permitting and regulatory approval processes while working with engineering teams, development teams and ensuring that all required permits are secured in a way to support the project plan. Prepare, negotiate, and manage Engineering, Procurement, and Construction (EPC) contracts to ensure the timely and successful execution of construction activities. Monitor and ensure that construction activities meet the established protocols and adhere to safety, quality, and scheduling requirements. Represent the company in discussions with stakeholders, including customers, regulatory and permitting bodies, local communities, and lenders. Coordinate with interconnecting utilities and internal teams to align project development with financial and commercial objectives. Minimum Qualifications: Bachelor's degree in engineering (Mechanical, Chemical, Civil, Electrical, or related field). 10+ years of experience in project management overseeing large capital projects working in leadership roles, with a focus on thermal power generation or transferable energy sector. Excellent leadership, organizational, and communication skills, with the ability to manage multi-disciplinary teams. Experience in the power generation industry, specifically thermal energy, with a focus on utility-scale project development. Familiarity with regulatory and environmental permitting processes for large-scale industrial projects. Proven track record of managing large-scale power plant projects, from development to commercial operation. Strong knowledge of combustion turbine and combined cycle technologies. Experience with EPC contract negotiation and management. Strong business and commercial acumen to understand contracts and how they affect the ability of a project to meet performance and financial expectations. Ability to travel up to 25%. Preferred Qualifications: Experience with Oracle Primavera P6 or other advanced project scheduling software. 12+ years of experience in project management overseeing large capital projects working in leadership roles, with a focus on thermal power generation or transferable energy sector. Strong financial acumen, with experience in developing and managing complex project budgets. Familiarity with regulatory and environmental permitting processes for large-scale industrial projects. Base Pay 170 000.00 USD Annual Bonus: 30% - 40%The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills. In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process. Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc. Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.
Head of Legal Operations & Chief of Staff
Scale AI San Francisco, California
Head of Legal Operations & Chief of Staff The Head of Legal Operations and Chief of Staff acts as the primary strategic partner to the General Counsel, ensuring the department's operational goals are in lockstep with the company's broader vision. This role is responsible for turning the Legal & Governance, Risk, and Compliance (GRC) team into a high-performing business unit-providing the processes, technology, and data insights necessary to enable a 30+-person global team. You will lead a 2-person Legal Operations team, focusing on high-level strategy and enabling your team to lead their respective workstreams with high degrees of autonomy and accountability. You will: Strategic Partnership (Chief of Staff): Partner with the GC and Legal Leadership (Commercial, Corporate, Litigation, Product, GRC, and Public Sector) to define and execute long-term strategy. Own operational planning cycles, including the OKR process, roadmap development, and All-Hands meetings, to ensure cross-functional alignment and maximize the team's impact. Team Leadership & Mentorship: Manage and mentor the Contracts Manager and Legal Program Manager, empowering them to lead their functional areas with high autonomy. Provide mentorship on a dotted-line basis to subject matter experts (e.g., Corporate Paralegal, Privacy Program Manager), ensuring process consistency and high-standard workstreams across the broader Legal & GRC organization. Success Management: Design and own the reporting framework for tracking departmental success. Oversee the development of automated dashboards that provide real-time progress against goals, utilizing AI to synthesize data into actionable insights for the GC and Legal Leadership Team. Legal Finance & Vendor Strategy: Manage the global Legal budget, forecasting, and accruals. While partnering with the Procurement team for general needs, you will directly lead the strategy for Legal-specific vendors, including outside counsel and legal tech providers. Drive outside counsel management strategy, emphasizing data-driven performance reviews and the negotiation of arrangements that optimize litigation and specialty matter spend. Process & Technology: Maintain and optimize a world-class Legal & GRC tech stack (e.g., CLM, e-billing, and litigation tools). Drive business velocity by designing streamlined intake and triage systems for Product and Engineering teams and implementing practical, automated workflow solutions. Risk & Litigation Operations: Direct the litigation technology strategy, including the legal hold lifecycle and e-discovery workflows, to ensure defensible compliance in partnership with IT and Security. Develop and maintain strategic risk registers that provide the GC, Legal Leadership, and executive leadership with a clear, data-driven view of the company's risk landscape. Ideally you'd have: Experience: 10+ years of professional experience, with a solid background in Legal Operations, Strategy, or Management Consulting in a high-growth environment. Education: Bachelor's degree required. An Engineering degree, MBA, or JD is a significant plus. Technical Proficiency: Practical experience with legal technology (e.g., Ironclad, Brightflag) and a curiosity for how AI/automation can solve routine legal hurdles. Familiarity with litigation-specific tools (e.g., Logikcull, Relativity, or specialized legal hold software) is highly preferred. Analytical & Risk Modeling: Ability to design and maintain strategic risk registers and financial models. Translate raw data from various workstreams into a cohesive risk landscape (e.g., impact vs. likelihood heatmaps) that informs executive decision-making. Partner with the GC and Legal Leadership to model potential exposure, manage entity-related risks, and inform corporate reserves. Mindset: A pragmatic, "get it done" attitude. You can navigate ambiguity, represent the GC in executive forums, and prioritize the tasks that provide the most value to the department. Communication: Exceptional ability to translate operational data into clear, concise updates for the GC and executive leadership. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity-based compensation, subject to Board of Directors approval. Your recruiter can share more about the specific salary range for your location during the hiring process and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
04/04/2026
Full time
Head of Legal Operations & Chief of Staff The Head of Legal Operations and Chief of Staff acts as the primary strategic partner to the General Counsel, ensuring the department's operational goals are in lockstep with the company's broader vision. This role is responsible for turning the Legal & Governance, Risk, and Compliance (GRC) team into a high-performing business unit-providing the processes, technology, and data insights necessary to enable a 30+-person global team. You will lead a 2-person Legal Operations team, focusing on high-level strategy and enabling your team to lead their respective workstreams with high degrees of autonomy and accountability. You will: Strategic Partnership (Chief of Staff): Partner with the GC and Legal Leadership (Commercial, Corporate, Litigation, Product, GRC, and Public Sector) to define and execute long-term strategy. Own operational planning cycles, including the OKR process, roadmap development, and All-Hands meetings, to ensure cross-functional alignment and maximize the team's impact. Team Leadership & Mentorship: Manage and mentor the Contracts Manager and Legal Program Manager, empowering them to lead their functional areas with high autonomy. Provide mentorship on a dotted-line basis to subject matter experts (e.g., Corporate Paralegal, Privacy Program Manager), ensuring process consistency and high-standard workstreams across the broader Legal & GRC organization. Success Management: Design and own the reporting framework for tracking departmental success. Oversee the development of automated dashboards that provide real-time progress against goals, utilizing AI to synthesize data into actionable insights for the GC and Legal Leadership Team. Legal Finance & Vendor Strategy: Manage the global Legal budget, forecasting, and accruals. While partnering with the Procurement team for general needs, you will directly lead the strategy for Legal-specific vendors, including outside counsel and legal tech providers. Drive outside counsel management strategy, emphasizing data-driven performance reviews and the negotiation of arrangements that optimize litigation and specialty matter spend. Process & Technology: Maintain and optimize a world-class Legal & GRC tech stack (e.g., CLM, e-billing, and litigation tools). Drive business velocity by designing streamlined intake and triage systems for Product and Engineering teams and implementing practical, automated workflow solutions. Risk & Litigation Operations: Direct the litigation technology strategy, including the legal hold lifecycle and e-discovery workflows, to ensure defensible compliance in partnership with IT and Security. Develop and maintain strategic risk registers that provide the GC, Legal Leadership, and executive leadership with a clear, data-driven view of the company's risk landscape. Ideally you'd have: Experience: 10+ years of professional experience, with a solid background in Legal Operations, Strategy, or Management Consulting in a high-growth environment. Education: Bachelor's degree required. An Engineering degree, MBA, or JD is a significant plus. Technical Proficiency: Practical experience with legal technology (e.g., Ironclad, Brightflag) and a curiosity for how AI/automation can solve routine legal hurdles. Familiarity with litigation-specific tools (e.g., Logikcull, Relativity, or specialized legal hold software) is highly preferred. Analytical & Risk Modeling: Ability to design and maintain strategic risk registers and financial models. Translate raw data from various workstreams into a cohesive risk landscape (e.g., impact vs. likelihood heatmaps) that informs executive decision-making. Partner with the GC and Legal Leadership to model potential exposure, manage entity-related risks, and inform corporate reserves. Mindset: A pragmatic, "get it done" attitude. You can navigate ambiguity, represent the GC in executive forums, and prioritize the tasks that provide the most value to the department. Communication: Exceptional ability to translate operational data into clear, concise updates for the GC and executive leadership. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity-based compensation, subject to Board of Directors approval. Your recruiter can share more about the specific salary range for your location during the hiring process and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
USAA
Sr. Injury Adjuster- UM
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Associate Laboratory Director, Human Resources and Chief Human Resources Officer
SLAC National Accelerator Laboratory Menlo Park, California
Associate Laboratory Director of Human Resources The Associate Laboratory Director of Human Resources also functions as Chief Human Resources Officer for the Laboratory and leads the Human Resources Directorate, setting vision and execution on strategies to attract, engage, develop and retain a top-quality workforce of the Lab. The position reports to the Deputy Director for Operations. The Associate Laboratory Director of Human Resources is a member of SLAC's senior management team and strategic partner and advisor to the executive management team, associate laboratory directors, and other key partners on matters of workforce strategy and planning, talent acquisition and development, succession planning, employee and labor relations. This individual also represents SLAC in a variety of activities involving DOE and Stanford University, in collaboration with the Stanford Vice President for Human Resources, and other DOE laboratories. SLAC is operated by Stanford University for the U.S. Department of Energy's Office of Science and is one of 17 DOE national laboratories - the most comprehensive research system of its kind in the world - providing strategic scientific and technological capabilities and expertise that cannot be found elsewhere. A major part of the Office of Science mission is supporting the development, construction, and operation of unique, open-access scientific user facilities. The laboratory is home to three Office of Science user facilities: the Linac Coherent Light Source (LCLS), the Stanford Synchrotron Radiation Lightsource (SSRL) and the Facility for Advanced Accelerator Experimental Tests (FACET-II). SLAC sits on 426 acres of Stanford land, located two miles from the main university campus. The lab's ties with Stanford have grown over the years to include several joint institutes and facilities and many collaborative research efforts. Stanford has made numerous investments in the laboratory and provides key services that make its operations more efficient. SLAC also plays a central role for Stanford, which benefits from the lab's deep expertise in critical areas and its ability to develop and run large-scale research facilities. Together with Stanford, SLAC educates and develops the U.S. scientific workforce in strategic technological areas. Primary Responsibilities Develop and execute the Laboratory's HR strategy so it aligns with the Laboratory's strategy, the University's direction, and DOE contract requirements, in partnership with senior leadership. Set and prioritize HR initiatives with clear short- and long-term goals, and oversee the delivery of HR programs, processes, and workflows that support Lab operations. Provide overall leadership for the Laboratory's HR function, partnering with University HR and the SLAC HR leadership team to strengthen all HR functional areas. Lead on complex employee and labor relations issues and direct the creation and maintenance of Lab wide workplace policies and practices. Drive ongoing workforce development, including performance planning and development, talent assessment, succession planning, high potential development, and retention risk mitigation. Build and expand leadership development programs for employees at all levels. Create practical workforce planning tools, processes, and analytics that enable accurate, data-informed staffing decisions. Act as primary liaison to legal counsel and senior leadership on immigration, employee and labor relations, and other high-impact HR matters. Collaborate with the Department of Energy to meet all requirements tied to DOE orders, memoranda, and SLAC's contract. Oversee and optimize a complex, multi-faceted HR budget. Align SLAC practices with Stanford HR policies, procedures, and legal requirements. Coordinate with Stanford Human Resources and General Counsel to ensure compliance with university administrative policies. Partner with SLAC's strategic communications and external affairs team on shared initiatives and messaging. Promote a workplace culture where employees feel valued, respected, and empowered, grounded in SLAC's core values. Qualifications Bachelor's degree in business administration, Human Resources, or related field and 15 years of relevant human resources experience or combination of education and relevant experience. Advanced Degree preferred. At least 10 years of people manager experience with multiple direct reports. Minimum of 5 years of experience leading HR function for a complex organization. Thorough knowledge of HR management theories, concepts, techniques, and best practices. Demonstrated experience as a consultant and advisor to senior management in all human resources areas, including talent assessment and development and workforce planning; organizational, leadership, and employee development; client support; talent acquisition and pipeline programs; compensation; employee and labor relations; immigration and international services; HR systems, records, training compliance and data analytics. Exceptional interpersonal skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group, including senior leaders. Demonstrated leadership skills and management courage. Demonstrated end to end experience in the development and execution of organization wide initiatives. Strong analytical, critical thinking, creative problem solving, judgment, negotiating, influencing, and strategic decision making skills. Ability to maintain confidentiality, tact, and diplomacy. Strong supervision/management and staff development experience. Excellent facilitation and oral and written communication skills; ability to prepare clear and concise reports and deliver formal presentations or training to senior management and other audiences. Previous experience working within a research environment or university is a plus. Certification and Licenses SHRM-SCP / SPHR achieved or equivalent HR experience. Leadership Competencies And Behaviors Manages Relationships: Strong ability to influence through building and maintaining productive relationships, negotiation, effectively manage conflict, and motivating others. Effective Communicator: Excellent verbal and written communication skills to effectively discuss with and present to all levels. Collaborator: Solid interpersonal skills and the ability to build coalitions and inter functional teams to leverage synergistic relationships. Demonstrated ability to effectively build and maintain working partnerships with external stakeholders. Deals with Ambiguity: Demonstrated ability to manage risk in a complex environment. Fosters Innovation: Encourages diverse thinking, new ideas, and creative problem solving and creates an environment in which unique and creative perspectives are nurtured. Strategic Focus: Proven forward looking, big picture thinker who plans and makes decisions in support of the mission and vision of the organization. Resourceful: Orchestrates resources and employs knowledge of internal structures and processes to manage multiple activities simultaneously. Demonstrates Accountability: Establishes clear responsibilities and processes to ensure commitments are met and results are measurable throughout the organization. Develops Employee Capabilities: Operates with a focus on growth through organizational and staff development; values and encourages continuing development; demonstrates a proven ability to align individual development with organizational needs and objectives. Recruits and Attracts Talented People: Effectively evaluates current and future workforce needs, and attracts and selects the best talent to meet them. Analysis and Decision making: Ability to analyze data (financial data, organizational performance metrics, etc.) and situations, develop and evaluate effective options, and make quality decisions that prove effective over time. Work Standards Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1 - General Policy and Responsibilities. Subject to, and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide. As a national laboratory, SLAC National Accelerator Laboratory is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD 12) and Department of Energy (DOE) Order 473.1A, which require employees to obtain and maintain a HSPD 12 Personal Identity Verification (PIV) Credential. To obtain this credential, employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. . click apply for full job details
04/04/2026
Full time
Associate Laboratory Director of Human Resources The Associate Laboratory Director of Human Resources also functions as Chief Human Resources Officer for the Laboratory and leads the Human Resources Directorate, setting vision and execution on strategies to attract, engage, develop and retain a top-quality workforce of the Lab. The position reports to the Deputy Director for Operations. The Associate Laboratory Director of Human Resources is a member of SLAC's senior management team and strategic partner and advisor to the executive management team, associate laboratory directors, and other key partners on matters of workforce strategy and planning, talent acquisition and development, succession planning, employee and labor relations. This individual also represents SLAC in a variety of activities involving DOE and Stanford University, in collaboration with the Stanford Vice President for Human Resources, and other DOE laboratories. SLAC is operated by Stanford University for the U.S. Department of Energy's Office of Science and is one of 17 DOE national laboratories - the most comprehensive research system of its kind in the world - providing strategic scientific and technological capabilities and expertise that cannot be found elsewhere. A major part of the Office of Science mission is supporting the development, construction, and operation of unique, open-access scientific user facilities. The laboratory is home to three Office of Science user facilities: the Linac Coherent Light Source (LCLS), the Stanford Synchrotron Radiation Lightsource (SSRL) and the Facility for Advanced Accelerator Experimental Tests (FACET-II). SLAC sits on 426 acres of Stanford land, located two miles from the main university campus. The lab's ties with Stanford have grown over the years to include several joint institutes and facilities and many collaborative research efforts. Stanford has made numerous investments in the laboratory and provides key services that make its operations more efficient. SLAC also plays a central role for Stanford, which benefits from the lab's deep expertise in critical areas and its ability to develop and run large-scale research facilities. Together with Stanford, SLAC educates and develops the U.S. scientific workforce in strategic technological areas. Primary Responsibilities Develop and execute the Laboratory's HR strategy so it aligns with the Laboratory's strategy, the University's direction, and DOE contract requirements, in partnership with senior leadership. Set and prioritize HR initiatives with clear short- and long-term goals, and oversee the delivery of HR programs, processes, and workflows that support Lab operations. Provide overall leadership for the Laboratory's HR function, partnering with University HR and the SLAC HR leadership team to strengthen all HR functional areas. Lead on complex employee and labor relations issues and direct the creation and maintenance of Lab wide workplace policies and practices. Drive ongoing workforce development, including performance planning and development, talent assessment, succession planning, high potential development, and retention risk mitigation. Build and expand leadership development programs for employees at all levels. Create practical workforce planning tools, processes, and analytics that enable accurate, data-informed staffing decisions. Act as primary liaison to legal counsel and senior leadership on immigration, employee and labor relations, and other high-impact HR matters. Collaborate with the Department of Energy to meet all requirements tied to DOE orders, memoranda, and SLAC's contract. Oversee and optimize a complex, multi-faceted HR budget. Align SLAC practices with Stanford HR policies, procedures, and legal requirements. Coordinate with Stanford Human Resources and General Counsel to ensure compliance with university administrative policies. Partner with SLAC's strategic communications and external affairs team on shared initiatives and messaging. Promote a workplace culture where employees feel valued, respected, and empowered, grounded in SLAC's core values. Qualifications Bachelor's degree in business administration, Human Resources, or related field and 15 years of relevant human resources experience or combination of education and relevant experience. Advanced Degree preferred. At least 10 years of people manager experience with multiple direct reports. Minimum of 5 years of experience leading HR function for a complex organization. Thorough knowledge of HR management theories, concepts, techniques, and best practices. Demonstrated experience as a consultant and advisor to senior management in all human resources areas, including talent assessment and development and workforce planning; organizational, leadership, and employee development; client support; talent acquisition and pipeline programs; compensation; employee and labor relations; immigration and international services; HR systems, records, training compliance and data analytics. Exceptional interpersonal skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group, including senior leaders. Demonstrated leadership skills and management courage. Demonstrated end to end experience in the development and execution of organization wide initiatives. Strong analytical, critical thinking, creative problem solving, judgment, negotiating, influencing, and strategic decision making skills. Ability to maintain confidentiality, tact, and diplomacy. Strong supervision/management and staff development experience. Excellent facilitation and oral and written communication skills; ability to prepare clear and concise reports and deliver formal presentations or training to senior management and other audiences. Previous experience working within a research environment or university is a plus. Certification and Licenses SHRM-SCP / SPHR achieved or equivalent HR experience. Leadership Competencies And Behaviors Manages Relationships: Strong ability to influence through building and maintaining productive relationships, negotiation, effectively manage conflict, and motivating others. Effective Communicator: Excellent verbal and written communication skills to effectively discuss with and present to all levels. Collaborator: Solid interpersonal skills and the ability to build coalitions and inter functional teams to leverage synergistic relationships. Demonstrated ability to effectively build and maintain working partnerships with external stakeholders. Deals with Ambiguity: Demonstrated ability to manage risk in a complex environment. Fosters Innovation: Encourages diverse thinking, new ideas, and creative problem solving and creates an environment in which unique and creative perspectives are nurtured. Strategic Focus: Proven forward looking, big picture thinker who plans and makes decisions in support of the mission and vision of the organization. Resourceful: Orchestrates resources and employs knowledge of internal structures and processes to manage multiple activities simultaneously. Demonstrates Accountability: Establishes clear responsibilities and processes to ensure commitments are met and results are measurable throughout the organization. Develops Employee Capabilities: Operates with a focus on growth through organizational and staff development; values and encourages continuing development; demonstrates a proven ability to align individual development with organizational needs and objectives. Recruits and Attracts Talented People: Effectively evaluates current and future workforce needs, and attracts and selects the best talent to meet them. Analysis and Decision making: Ability to analyze data (financial data, organizational performance metrics, etc.) and situations, develop and evaluate effective options, and make quality decisions that prove effective over time. Work Standards Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1 - General Policy and Responsibilities. Subject to, and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide. As a national laboratory, SLAC National Accelerator Laboratory is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD 12) and Department of Energy (DOE) Order 473.1A, which require employees to obtain and maintain a HSPD 12 Personal Identity Verification (PIV) Credential. To obtain this credential, employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. . click apply for full job details
ARAMARK
Vice President, Business Operations & Strategy - Healthcare (Food & Environmental Services)
ARAMARK Juneau, Alaska
Title: Vice President, Business Operations & Strategy - Healthcare (Food & Environmental Services) Requisition #: 622798 Location: Juneau, AK, US, 99801 Job Description The Vice President of Business Operations & Strategy is a senior system-level leader responsible for the strategic direction, financial stewardship, operational excellence, and performance oversight of Food & Nutrition Services (FNS) and Environmental Services (EVS) across a multi-hospital health system, affiliated specialty centers, and a network of outlying clinics. This position will also function in a hands on role individually managing both local and remote locations. This executive ensures consistent quality, patient experience, regulatory compliance, and cost effective operations. The VP leads systemwide transformation initiatives to optimize service delivery, enhance financial performance, and modernize operations across all facilities. Job Responsibilities Systemwide Strategic Leadership Develop and execute a multi year strategic plan for FNS and EVS aligned with financial, operational, and growth objectives of the health system. Standardize service delivery, performance frameworks, and cost models across hospitals, specialty centers, and outpatient clinics. Evaluate market trends and emerging technologies to inform long term investment and operational strategies. Operational Excellence Across Diverse Settings Oversee daily operations and ensure consistent service delivery across multiple hospitals and regional clinics. Develop systemwide KPIs and dashboards integrating financial and operational metrics (e.g., cost per meal, cost per square foot cleaned, productivity targets). Lead continuous improvement and resource optimization initiatives to reduce waste, streamline workflows, and improve margin performance. Financial Leadership & Resource Stewardship Own all financial aspects of FNS and EVS, including multi site budgeting, forecasting, capital planning, and long range financial modeling. Analyze cost structures, identify savings opportunities, and implement strategies for labor efficiency, supply chain optimization, and cost per unit reductions. Negotiate and manage vendor contracts to achieve systemwide financial value, quality performance, and budget alignment. Provide financial insights and recommendations to executive leadership and the Board to support strategic decision making. People Leadership & Culture Building Lead and mentor system directors, regional managers, and support service teams across diverse locations. Build a culture of financial accountability, service excellence, and operational ownership. Implement workforce strategies that improve productivity while maintaining quality, patient experience, and staff engagement. Cross Functional Collaboration Partner with clinical leaders, ambulatory leadership, finance, supply chain, facilities, infection prevention, and patient experience to align support services with system priorities and resource constraints. Lead systemwide initiatives involving capital investment, operational redesign, and regulatory readiness. Ensure support services contribute positively to organizational goals such as length of stay, throughput, and overall patient satisfaction. Innovation & Service Modernization Drive modernization of food service programs, including enhanced patient dining, retail strategy, and nutrition focused initiatives. Advance EVS innovations such as automated cleaning technologies, sustainability programs, and infection prevention enhancements. Implement digital tools, analytics platforms, and dashboards to improve financial visibility, operational transparency, and decision making. Qualifications Education Bachelor's degree in Business Administration, Healthcare Administration, Finance, Hospitality Management, or related field required. Master's degree (MBA, MHA, MPH or related discipline) strongly preferred. Experience 10+ years of progressive leadership experience in healthcare operations or a complex multi site support services environment. Proven success managing Food & Nutrition Services and/or Environmental Services within a hospital or health system. Demonstrated ability to lead financial planning, operational budgeting, cost reduction initiatives, and performance optimization across multiple facilities. Managing multiple remote locations is strongly preferred. Experience with systemwide integration, shared services models, and cross functional operations. Skills & Competencies Advanced financial acumen, including budgeting, variance analysis, cost modeling, forecasting, and capital planning. Strong analytical skills and ability to translate financial and operational data into actionable insights. Expertise in regulatory standards and healthcare compliance. Exceptional leadership, relationship building, and change management capabilities. Ability to lead in a matrix environment and influence stakeholders across diverse locations. Commitment to patient centered care, service excellence, and continuous improvement. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
04/04/2026
Full time
Title: Vice President, Business Operations & Strategy - Healthcare (Food & Environmental Services) Requisition #: 622798 Location: Juneau, AK, US, 99801 Job Description The Vice President of Business Operations & Strategy is a senior system-level leader responsible for the strategic direction, financial stewardship, operational excellence, and performance oversight of Food & Nutrition Services (FNS) and Environmental Services (EVS) across a multi-hospital health system, affiliated specialty centers, and a network of outlying clinics. This position will also function in a hands on role individually managing both local and remote locations. This executive ensures consistent quality, patient experience, regulatory compliance, and cost effective operations. The VP leads systemwide transformation initiatives to optimize service delivery, enhance financial performance, and modernize operations across all facilities. Job Responsibilities Systemwide Strategic Leadership Develop and execute a multi year strategic plan for FNS and EVS aligned with financial, operational, and growth objectives of the health system. Standardize service delivery, performance frameworks, and cost models across hospitals, specialty centers, and outpatient clinics. Evaluate market trends and emerging technologies to inform long term investment and operational strategies. Operational Excellence Across Diverse Settings Oversee daily operations and ensure consistent service delivery across multiple hospitals and regional clinics. Develop systemwide KPIs and dashboards integrating financial and operational metrics (e.g., cost per meal, cost per square foot cleaned, productivity targets). Lead continuous improvement and resource optimization initiatives to reduce waste, streamline workflows, and improve margin performance. Financial Leadership & Resource Stewardship Own all financial aspects of FNS and EVS, including multi site budgeting, forecasting, capital planning, and long range financial modeling. Analyze cost structures, identify savings opportunities, and implement strategies for labor efficiency, supply chain optimization, and cost per unit reductions. Negotiate and manage vendor contracts to achieve systemwide financial value, quality performance, and budget alignment. Provide financial insights and recommendations to executive leadership and the Board to support strategic decision making. People Leadership & Culture Building Lead and mentor system directors, regional managers, and support service teams across diverse locations. Build a culture of financial accountability, service excellence, and operational ownership. Implement workforce strategies that improve productivity while maintaining quality, patient experience, and staff engagement. Cross Functional Collaboration Partner with clinical leaders, ambulatory leadership, finance, supply chain, facilities, infection prevention, and patient experience to align support services with system priorities and resource constraints. Lead systemwide initiatives involving capital investment, operational redesign, and regulatory readiness. Ensure support services contribute positively to organizational goals such as length of stay, throughput, and overall patient satisfaction. Innovation & Service Modernization Drive modernization of food service programs, including enhanced patient dining, retail strategy, and nutrition focused initiatives. Advance EVS innovations such as automated cleaning technologies, sustainability programs, and infection prevention enhancements. Implement digital tools, analytics platforms, and dashboards to improve financial visibility, operational transparency, and decision making. Qualifications Education Bachelor's degree in Business Administration, Healthcare Administration, Finance, Hospitality Management, or related field required. Master's degree (MBA, MHA, MPH or related discipline) strongly preferred. Experience 10+ years of progressive leadership experience in healthcare operations or a complex multi site support services environment. Proven success managing Food & Nutrition Services and/or Environmental Services within a hospital or health system. Demonstrated ability to lead financial planning, operational budgeting, cost reduction initiatives, and performance optimization across multiple facilities. Managing multiple remote locations is strongly preferred. Experience with systemwide integration, shared services models, and cross functional operations. Skills & Competencies Advanced financial acumen, including budgeting, variance analysis, cost modeling, forecasting, and capital planning. Strong analytical skills and ability to translate financial and operational data into actionable insights. Expertise in regulatory standards and healthcare compliance. Exceptional leadership, relationship building, and change management capabilities. Ability to lead in a matrix environment and influence stakeholders across diverse locations. Commitment to patient centered care, service excellence, and continuous improvement. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
Mercy
Vice President - Finance
Mercy Washington, Missouri
Find your calling at Mercy! Responsible for financial areas of Mercy Medical Center including Accounting, Payroll, Decision Support and Budgeting. These areas are responsible for the cash management; processing and payment of invoices; accumulation of compensated time-related payroll processing; budget coordination and consolidation; reporting of productivity and labor utilization; reporting of statistics; and reporting of financial results. Direct supervision over decision support including cost accounting, service line analysis, building tools to track volume trends. Oversees preparation of Medicare and Medicaid cost report, IRS filings, and other regulatory reporting. Oversees and systems of internal control. Provides financial analysis for special projects. Performs other duties as assigned. Position Details: Vice President - Finance, Mercy Washington and Lincoln Communities This position reports to the East Communities CFO and is responsible for the direction and leadership of the finance function of the Community including internal/external departmental and consolidated financial reporting, audits, financial planning and analysis, and direct support to the SVP of Financial Operations, Hospital CEO and other senior leaders of the organization. Specific oversight responsibilities include annual financial and capital plan preparation and consolidation for the community, successful completion of the annual external audit, and support of Mercy-wide finance functions to ensure tax and other regulatory compliance. Education Bachelor's degree in accounting or finance (required) CPA (preferred) MBA or master's in finance/healthcare administration (preferred) Experience Minimum 5 years in a senior financial leadership role within a hospital or large healthcare organization Proven success in leading and articulating financial strategy, budgeting, and operational performance Revenue Cycle Improvement experience preferred Key Competencies & Skills Executive-level leadership in healthcare finance (Director level or above Strong operational finance background with ability to drive performance metrics Strategic partner to clinical and operational teams Skilled in presenting financial insights to executive stakeholders Knowledge of healthcare reimbursement, payer contracting, and compliance What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Finance, Vice President, Leadership
04/04/2026
Full time
Find your calling at Mercy! Responsible for financial areas of Mercy Medical Center including Accounting, Payroll, Decision Support and Budgeting. These areas are responsible for the cash management; processing and payment of invoices; accumulation of compensated time-related payroll processing; budget coordination and consolidation; reporting of productivity and labor utilization; reporting of statistics; and reporting of financial results. Direct supervision over decision support including cost accounting, service line analysis, building tools to track volume trends. Oversees preparation of Medicare and Medicaid cost report, IRS filings, and other regulatory reporting. Oversees and systems of internal control. Provides financial analysis for special projects. Performs other duties as assigned. Position Details: Vice President - Finance, Mercy Washington and Lincoln Communities This position reports to the East Communities CFO and is responsible for the direction and leadership of the finance function of the Community including internal/external departmental and consolidated financial reporting, audits, financial planning and analysis, and direct support to the SVP of Financial Operations, Hospital CEO and other senior leaders of the organization. Specific oversight responsibilities include annual financial and capital plan preparation and consolidation for the community, successful completion of the annual external audit, and support of Mercy-wide finance functions to ensure tax and other regulatory compliance. Education Bachelor's degree in accounting or finance (required) CPA (preferred) MBA or master's in finance/healthcare administration (preferred) Experience Minimum 5 years in a senior financial leadership role within a hospital or large healthcare organization Proven success in leading and articulating financial strategy, budgeting, and operational performance Revenue Cycle Improvement experience preferred Key Competencies & Skills Executive-level leadership in healthcare finance (Director level or above Strong operational finance background with ability to drive performance metrics Strategic partner to clinical and operational teams Skilled in presenting financial insights to executive stakeholders Knowledge of healthcare reimbursement, payer contracting, and compliance What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Finance, Vice President, Leadership
Associate Director, Portfolio Administration & Oversight
Community Holdings Management LLC Fresno, California
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The Associate Director, Portfolio Administration & Oversight is responsible for centralized administrative oversight of portfolio health, risk indicators, compliance tracking, insurance administration, and asset-level controls across Community Holdings Management (CHM). This role functions as CHM's internal accountability and monitoring authority, ensuring operational, financial, staffing, and compliance standards are consistently tracked, documented, escalated, and resolved-without assuming direct operational or asset-management control of properties. The Associate Director plays a critical role in identifying early risk indicators, stabilizing underperforming or high-risk assets, and reducing exposure for CHM and ownership through disciplined systems and reporting. Key Duties and Responsibilities Portfolio Administration & Watchlist Oversight: Maintain a centralized portfolio watchlist monitoring delinquency trends, vacancy levels, staffing instability, compliance gaps, insurance exposure, and other operational risk indicators. Prepare routine portfolio oversight summaries for executive leadership and track corrective actions through resolution. Administrative Oversight of Property Conditions: Conduct random and scheduled site visits to observe physical conditions, verify operational standards, and identify safety or risk indicators. Document findings, route required actions to Operations or Regional leadership, and maintain follow-up tracking to ensure timely resolution. Insurance & Risk Administration: Coordinate and oversee administrative processes related to property, liability, and workers' compensation insurance, including renewals, documentation tracking, and internal communications with brokers and partners. Monitor workers' compensation claims, restrictions, and return-to-work coordination in collaboration with HR and Operations. Administrative HR & Compliance Oversight: Provide administrative oversight and verification of onboarding, offboarding, and required training completion, including California-mandated and company-required programs. Track employee status changes, staffing allocations by ownership entity, and compliance risks, and support leadership with documentation related to grievances or corrective actions. Asset-Adjacent Administrative Controls: Maintain administrative oversight of vendor onboarding documentation, inventory systems (equipment, uniforms, and technology), and staffing charts tied to ownership structures. Identify trends or anomalies that may indicate financial, operational, or compliance risk and escalate concerns with supporting documentation. Cross-Functional Coordination & Escalation: Coordinate across Operations, HR, Finance, and Ownership to ensure portfolio-level accountability without duplicating or undermining departmental authority. Serve as the central point of record for portfolio administration and escalate unresolved or high-risk issues to executive leadership with clear context and recommended next steps. Perform any additional duties as assigned. Minimum Qualification Must have a minimum of 3-5 years of experience in California property management, portfolio administration, compliance, or risk-related operational oversight. The role requires a strong working knowledge of multifamily operations, asset-level risk indicators, insurance administration, and California labor and compliance requirements. Experience supporting affordable housing, supportive housing, or publicly funded portfolios is preferred. The ideal candidate demonstrates the ability to work cross-functionally with Operations, HR, Finance, and external partners, exercising sound judgment, discretion, and follow-through. Familiarity with property management, HRIS, and training platforms such as AppFolio, Paylocity, Grace Hill, and Microsoft 365 is strongly preferred. Strong organizational skills, attention to detail, and the ability to independently manage sensitive information and competing priorities are essential for success in this role. Required Skills and Abilities The Associate Director, Portfolio Administration & Oversight must demonstrate strong verbal and written communication skills, with the ability to clearly document findings, synthesize complex information, and communicate expectations across multiple stakeholders. This role requires sound judgment, strong problem-solving capability, and the ability to navigate conflict with professionalism, discretion, and a solutions-oriented approach. The Associate Director must be attentive to detail, highly organized, and capable of managing multiple priorities while maintaining accuracy and consistency in reporting, documentation, and follow-through. Success in this role requires the ability to operate effectively across departments and external partners, exercising authority through systems, standards, and accountability rather than positional control. The Associate Director must be comfortable identifying risk, raising concerns, and facilitating resolution without creating unnecessary friction, ensuring issues are addressed promptly and appropriately. By centralizing oversight that was previously fragmented across multiple individuals and external partners, this position reduces organizational risk, increases consistency, and enables executive leadership to focus on strategic growth rather than operational firefighting. Notes Frequent need to utilize personal transportation to inspect properties and surrounding neighborhood, attending meetings with owners/agencies/partners. Must be available on weekends for meetings, staffing needs, and emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Compensation details: 0 Yearly Salary PIf46f9d412ba8-1799
04/04/2026
Full time
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The Associate Director, Portfolio Administration & Oversight is responsible for centralized administrative oversight of portfolio health, risk indicators, compliance tracking, insurance administration, and asset-level controls across Community Holdings Management (CHM). This role functions as CHM's internal accountability and monitoring authority, ensuring operational, financial, staffing, and compliance standards are consistently tracked, documented, escalated, and resolved-without assuming direct operational or asset-management control of properties. The Associate Director plays a critical role in identifying early risk indicators, stabilizing underperforming or high-risk assets, and reducing exposure for CHM and ownership through disciplined systems and reporting. Key Duties and Responsibilities Portfolio Administration & Watchlist Oversight: Maintain a centralized portfolio watchlist monitoring delinquency trends, vacancy levels, staffing instability, compliance gaps, insurance exposure, and other operational risk indicators. Prepare routine portfolio oversight summaries for executive leadership and track corrective actions through resolution. Administrative Oversight of Property Conditions: Conduct random and scheduled site visits to observe physical conditions, verify operational standards, and identify safety or risk indicators. Document findings, route required actions to Operations or Regional leadership, and maintain follow-up tracking to ensure timely resolution. Insurance & Risk Administration: Coordinate and oversee administrative processes related to property, liability, and workers' compensation insurance, including renewals, documentation tracking, and internal communications with brokers and partners. Monitor workers' compensation claims, restrictions, and return-to-work coordination in collaboration with HR and Operations. Administrative HR & Compliance Oversight: Provide administrative oversight and verification of onboarding, offboarding, and required training completion, including California-mandated and company-required programs. Track employee status changes, staffing allocations by ownership entity, and compliance risks, and support leadership with documentation related to grievances or corrective actions. Asset-Adjacent Administrative Controls: Maintain administrative oversight of vendor onboarding documentation, inventory systems (equipment, uniforms, and technology), and staffing charts tied to ownership structures. Identify trends or anomalies that may indicate financial, operational, or compliance risk and escalate concerns with supporting documentation. Cross-Functional Coordination & Escalation: Coordinate across Operations, HR, Finance, and Ownership to ensure portfolio-level accountability without duplicating or undermining departmental authority. Serve as the central point of record for portfolio administration and escalate unresolved or high-risk issues to executive leadership with clear context and recommended next steps. Perform any additional duties as assigned. Minimum Qualification Must have a minimum of 3-5 years of experience in California property management, portfolio administration, compliance, or risk-related operational oversight. The role requires a strong working knowledge of multifamily operations, asset-level risk indicators, insurance administration, and California labor and compliance requirements. Experience supporting affordable housing, supportive housing, or publicly funded portfolios is preferred. The ideal candidate demonstrates the ability to work cross-functionally with Operations, HR, Finance, and external partners, exercising sound judgment, discretion, and follow-through. Familiarity with property management, HRIS, and training platforms such as AppFolio, Paylocity, Grace Hill, and Microsoft 365 is strongly preferred. Strong organizational skills, attention to detail, and the ability to independently manage sensitive information and competing priorities are essential for success in this role. Required Skills and Abilities The Associate Director, Portfolio Administration & Oversight must demonstrate strong verbal and written communication skills, with the ability to clearly document findings, synthesize complex information, and communicate expectations across multiple stakeholders. This role requires sound judgment, strong problem-solving capability, and the ability to navigate conflict with professionalism, discretion, and a solutions-oriented approach. The Associate Director must be attentive to detail, highly organized, and capable of managing multiple priorities while maintaining accuracy and consistency in reporting, documentation, and follow-through. Success in this role requires the ability to operate effectively across departments and external partners, exercising authority through systems, standards, and accountability rather than positional control. The Associate Director must be comfortable identifying risk, raising concerns, and facilitating resolution without creating unnecessary friction, ensuring issues are addressed promptly and appropriately. By centralizing oversight that was previously fragmented across multiple individuals and external partners, this position reduces organizational risk, increases consistency, and enables executive leadership to focus on strategic growth rather than operational firefighting. Notes Frequent need to utilize personal transportation to inspect properties and surrounding neighborhood, attending meetings with owners/agencies/partners. Must be available on weekends for meetings, staffing needs, and emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Compensation details: 0 Yearly Salary PIf46f9d412ba8-1799
CoxHealth
Pharmacy Buyer I
CoxHealth Lake Spring, Missouri
Description :The Pharmacy Retail Buyer Level I is proficient with wholesaler and Retail ordering systems, understands inventory management and contract compliance. This position is responsible for ensuring standard operating procedures are established and followed for each area and analyzing those purchases. The buyer facilitates changes in Point of Sale system in regards to billing as new pricing becomes available. The buyer will also work under the guidance of a Pharmacist in charge on drug selection to completely meet the drug needs of our patient population. Coordinates with the Ambulatory Director and/or Business Manager based on identified changes in medication availability or significant price changes. The retail buyer holds responsibility for the placement of all medication and supply orders for the retail stores. This position also works closely with the Specialty service line, and assumes responsibility for the 340B medication accumulations and purchases. This role may involve occupational exposure to hazardous drugs. Training and education will be provided on any specific procedures, risks and safety protocols associated to the handling of these drugs.Education: Required: High school diploma or equivalent. Preferred: Associates or Bachelor's Degree in related field Experience: Required: 1-2 years related experience. Skills: Working knowledge of generic / brand medication names Excellent math, organization, prioritization skills. High level of courtesy and customer service skills Requires use of Microsoft Office, recall, and wholesaler software programs Licensure/Certification/Registration: • Required: Must be certified as a Pharmacy Technician through a nationally accredited Pharmacy organization. • Required: Registered with the Missouri State Board of Pharmacy as a pharmacy technician or application in process upon hire and obtained within 90 days of hire
04/04/2026
Full time
Description :The Pharmacy Retail Buyer Level I is proficient with wholesaler and Retail ordering systems, understands inventory management and contract compliance. This position is responsible for ensuring standard operating procedures are established and followed for each area and analyzing those purchases. The buyer facilitates changes in Point of Sale system in regards to billing as new pricing becomes available. The buyer will also work under the guidance of a Pharmacist in charge on drug selection to completely meet the drug needs of our patient population. Coordinates with the Ambulatory Director and/or Business Manager based on identified changes in medication availability or significant price changes. The retail buyer holds responsibility for the placement of all medication and supply orders for the retail stores. This position also works closely with the Specialty service line, and assumes responsibility for the 340B medication accumulations and purchases. This role may involve occupational exposure to hazardous drugs. Training and education will be provided on any specific procedures, risks and safety protocols associated to the handling of these drugs.Education: Required: High school diploma or equivalent. Preferred: Associates or Bachelor's Degree in related field Experience: Required: 1-2 years related experience. Skills: Working knowledge of generic / brand medication names Excellent math, organization, prioritization skills. High level of courtesy and customer service skills Requires use of Microsoft Office, recall, and wholesaler software programs Licensure/Certification/Registration: • Required: Must be certified as a Pharmacy Technician through a nationally accredited Pharmacy organization. • Required: Registered with the Missouri State Board of Pharmacy as a pharmacy technician or application in process upon hire and obtained within 90 days of hire
USAA
Injury Examiner
USAA Chesapeake, Virginia
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director of Communications
Bell Ambulance Milwaukee, Wisconsin
DIRECTOR OF COMMUNICATIONS Bell Ambulance, Milwaukee, WI Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled , results-oriented Director of Communications . This Director-level role will oversee the operational management and strategic development of our IAED-accredited Communication Center, which handles over 130,000 calls per year in a high-traffic urban setting. Call types include both 911 and Inter-facility Transfer (IFT)/Discharge calls for service. The Director will be responsible for ensuring the highest standards of efficiency, performance, and compliance in all dispatch and call-taking operations, driving continuous improvement in response times and resource allocation. This role requires a proven leader with deep experience in a high-volume EMS service. Core Responsibilities Operational Oversight Ensure continuous, 24/7 oversight of all Communication Center operations. Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times. Coordinate with the Scheduling department to create or adjust positions as necessary. Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center. Technology and Systems Management Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center. Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics Performance, Training, and Development KPI Monitoring: Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance. This includes, but is not limited to, monitoring call-taking accuracy, ambulance out-the-door times, and on-scene times. Provide regular reports and constructive feedback for necessary follow-up. Training System: Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs), to ensure all communication center personnel are highly proficient and fully aware of their critical role. Performance Feedback: Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training. Cross-Training: Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department. Recruitment, Retention, and Culture Establish and maintain a "Just Culture" environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times. Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR). Required Qualifications Prior experience within a high-call-volume Communications Center. Emergency Medical Dispatcher (EMD) Certified. Experience with Traumasoft CAD and other related systems. Exceptional organizational, analytical, and crisis management skills. Preferred Skills Current EMS licensure (Any Level). Prior experience in an EMS setting that operates both 911 and private call services. Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PIec3c5-
04/04/2026
Full time
DIRECTOR OF COMMUNICATIONS Bell Ambulance, Milwaukee, WI Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled , results-oriented Director of Communications . This Director-level role will oversee the operational management and strategic development of our IAED-accredited Communication Center, which handles over 130,000 calls per year in a high-traffic urban setting. Call types include both 911 and Inter-facility Transfer (IFT)/Discharge calls for service. The Director will be responsible for ensuring the highest standards of efficiency, performance, and compliance in all dispatch and call-taking operations, driving continuous improvement in response times and resource allocation. This role requires a proven leader with deep experience in a high-volume EMS service. Core Responsibilities Operational Oversight Ensure continuous, 24/7 oversight of all Communication Center operations. Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times. Coordinate with the Scheduling department to create or adjust positions as necessary. Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center. Technology and Systems Management Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center. Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics Performance, Training, and Development KPI Monitoring: Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance. This includes, but is not limited to, monitoring call-taking accuracy, ambulance out-the-door times, and on-scene times. Provide regular reports and constructive feedback for necessary follow-up. Training System: Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs), to ensure all communication center personnel are highly proficient and fully aware of their critical role. Performance Feedback: Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training. Cross-Training: Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department. Recruitment, Retention, and Culture Establish and maintain a "Just Culture" environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times. Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR). Required Qualifications Prior experience within a high-call-volume Communications Center. Emergency Medical Dispatcher (EMD) Certified. Experience with Traumasoft CAD and other related systems. Exceptional organizational, analytical, and crisis management skills. Preferred Skills Current EMS licensure (Any Level). Prior experience in an EMS setting that operates both 911 and private call services. Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PIec3c5-
USAA
Injury Examiner
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Injury Examiner
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Chief People Officer
TNDC San Francisco, California
Job Title Chief People Officer Employment Status Full-Time; Exempt Pay Range $226,000 - $235,500/year Location TNDC Central Offices; 201 Eddy & 215 Taylor, San Francisco, CA 94102 Schedule Monday - Friday, Hybrid; Minimum of 3 days onsite at TNDC offices and 2 days remote per week and on call as needed for critical incidents Summary The Chief People Officer (CPO) will report to the Chief Executive Officer and be a key member of the Executive Management team leading strategic talent and culture efforts across TNDC, which is a diverse, unionized and multi-tiered organization. The CPO will be a collaborative, creative, and innovative partner to our leadership team in designing, communicating, and executing a powerful strategy that continuously and successfully attracts, develops, motivates, and retains high level talent to support our organization and mission. While this position includes oversight of a range of human resource functions and compliance, the vision for the role of the successful candidate for this position will include other areas of the business including strategic planning for growth and central offices operations. The ideal candidate will possess exceptional skill, interest, and expertise in envisioning and leading the development of organization-wide, human capital processes and initiatives that inspire current and prospective staff, support organizational excellence and growth, and model TNDC's core values. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Essential Duties Leadership In collaboration with the Executive Management Team (C-suite), create and communicate a vision for human resources and talent that is aligned with the organization's mission, values, and goals Lead the organization's labor relations strategy by advising the CEO on union related matters and ensure all labor initiatives align with overall business goals, culture, and workforce planning Provide strategic and functional expertise to the C-suite, Senior Management Teams Lead a strong human resources function by attracting, developing and retaining skilled human resources talent to support TNDC as employees and consultants. Actively participate as a member of the C-suite and overall Management Team Effectively partner with leaders across the organization to ensure commitment for execution of initiatives to support a culture of equity and engaged talent aligned with TNDC's vision and values Leadership of the TNDC central offices operations team Manage and lead internal employee communications Present to the Board of Directors on key Talent and HR matters Strategic Thinking and Change Management Analyze the external environment, including the performance of industry peers, against TNDC's strengths and challenges, and develop and implement Talent and HR initiatives that hold promise for the organization Align human resource initiatives and talent planning with organizational strategies, mission, values, and goals Develop, plan, and implement change management strategies to support organizational improvement and growth Develop and execute the organization's labor relations strategy and ensure it aligns with broader business goals, culture, and workforce planning Human Resource Risk Management Provide oversight of the Human Resource function ensuring human resource policies, programs, and processes are administered effectively and in compliance with relevant laws and regulations Identify and mitigate workforce and labor risks proactively and partner with legal counsel to ensure adherence to federal and state labor laws Oversee investigations and ensure documentation aligns with legal standards Provide direct supervision to the HR leadership team Ensure compliance with all bargaining-related timelines and regulatory requirements Lead the ongoing relationship with the union and oversee the interpretation, implementation and enforcement of CBAs by partnering with legal counsel to ensure full compliance with federal and state labor laws and leading to resolution of contract-based disputes and grievances Manage human resource-related risk Human Resources Policies and Program Oversight Inspire and oversee implementation of responsive human resources policies and programs for union and non-union members including but not limited to training and development, recruitment and retention, performance management, career ladders, compensation, and benefits programs Build, implement, and maintain sustainable yet flexible human resource programs and processes that enable the organization to effectively attract, motivate, and retain high-performing employees Oversee the creation of job-related competencies for positions and integrate them into all core human resource efforts Develop, implement, and maintain an effective succession planning process Establish and reinforce a strong performance and progressive discipline culture, with appropriate measurements in place Manage union and non-union requirements, process, procedures and integrate into one TNDC culture Other duties as requested Qualifications Required Skills Knowledge and Skills Ability to effectively manage time (schedules, deadlines, etc.) and paper (forms, documents, etc.). Ability to follow directions and work independently Excellent interpersonal and organizational skills Physical Requirements Ability to operate office equipment such as personal computers and calculators. Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks Ability to lift 15-20 pounds Visual acuity is necessary to review documents Hearing acuity sufficient to use telephone and communicate with tenants, and staff Ability to perform sedentary to light physical work involves sitting most of the time Environmental Adaptability Ability to work in an office environment Ability to work in a neighborhood with open drug use and active street life Ability to travel to various work sites as needed Mathematical Ability Ability to analyze data, create KPI's and measurable impact on people initiatives Ability to create and manage budgets with P&L responsibilities Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions Ability to calculate weights and measures Language and Communication Ability Include any relevant information here - an example is noted below Ability to comprehend and correctly use informational documents including employee handbook, employment law and job descriptions Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing Ability to maintain absolute discretion with confidential information and capably determine the appropriate audience and level of detail for communications both internal and external Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities Minimum Qualifications A bachelor's degree from an accredited university and a minimum of 10 years of highly successful experience in organizational development and/or human resources that has resulted in exceptional talent recruitment and development A minimum of 7 years of experience supervising professional staff Two years of experience working in an affordable housing management company Direct experience in successful implementation of organizational change strategies and practice that has demonstrably benefited organizational effectiveness Proven track record of success working in a unionized environment, successfully negotiating collective agreements to the benefit of the unionized staff and organization Proficient in Microsoft Office (Word, Excel, Outlook, Access) Preferred Qualifications Human Resources management experience in a non-profit Advanced degree in a relevant field Knowledge of residential property management, building systems, and housing quality standards Bi-lingual or fluent in spoken and written Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English or Russian-English Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
04/04/2026
Full time
Job Title Chief People Officer Employment Status Full-Time; Exempt Pay Range $226,000 - $235,500/year Location TNDC Central Offices; 201 Eddy & 215 Taylor, San Francisco, CA 94102 Schedule Monday - Friday, Hybrid; Minimum of 3 days onsite at TNDC offices and 2 days remote per week and on call as needed for critical incidents Summary The Chief People Officer (CPO) will report to the Chief Executive Officer and be a key member of the Executive Management team leading strategic talent and culture efforts across TNDC, which is a diverse, unionized and multi-tiered organization. The CPO will be a collaborative, creative, and innovative partner to our leadership team in designing, communicating, and executing a powerful strategy that continuously and successfully attracts, develops, motivates, and retains high level talent to support our organization and mission. While this position includes oversight of a range of human resource functions and compliance, the vision for the role of the successful candidate for this position will include other areas of the business including strategic planning for growth and central offices operations. The ideal candidate will possess exceptional skill, interest, and expertise in envisioning and leading the development of organization-wide, human capital processes and initiatives that inspire current and prospective staff, support organizational excellence and growth, and model TNDC's core values. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Essential Duties Leadership In collaboration with the Executive Management Team (C-suite), create and communicate a vision for human resources and talent that is aligned with the organization's mission, values, and goals Lead the organization's labor relations strategy by advising the CEO on union related matters and ensure all labor initiatives align with overall business goals, culture, and workforce planning Provide strategic and functional expertise to the C-suite, Senior Management Teams Lead a strong human resources function by attracting, developing and retaining skilled human resources talent to support TNDC as employees and consultants. Actively participate as a member of the C-suite and overall Management Team Effectively partner with leaders across the organization to ensure commitment for execution of initiatives to support a culture of equity and engaged talent aligned with TNDC's vision and values Leadership of the TNDC central offices operations team Manage and lead internal employee communications Present to the Board of Directors on key Talent and HR matters Strategic Thinking and Change Management Analyze the external environment, including the performance of industry peers, against TNDC's strengths and challenges, and develop and implement Talent and HR initiatives that hold promise for the organization Align human resource initiatives and talent planning with organizational strategies, mission, values, and goals Develop, plan, and implement change management strategies to support organizational improvement and growth Develop and execute the organization's labor relations strategy and ensure it aligns with broader business goals, culture, and workforce planning Human Resource Risk Management Provide oversight of the Human Resource function ensuring human resource policies, programs, and processes are administered effectively and in compliance with relevant laws and regulations Identify and mitigate workforce and labor risks proactively and partner with legal counsel to ensure adherence to federal and state labor laws Oversee investigations and ensure documentation aligns with legal standards Provide direct supervision to the HR leadership team Ensure compliance with all bargaining-related timelines and regulatory requirements Lead the ongoing relationship with the union and oversee the interpretation, implementation and enforcement of CBAs by partnering with legal counsel to ensure full compliance with federal and state labor laws and leading to resolution of contract-based disputes and grievances Manage human resource-related risk Human Resources Policies and Program Oversight Inspire and oversee implementation of responsive human resources policies and programs for union and non-union members including but not limited to training and development, recruitment and retention, performance management, career ladders, compensation, and benefits programs Build, implement, and maintain sustainable yet flexible human resource programs and processes that enable the organization to effectively attract, motivate, and retain high-performing employees Oversee the creation of job-related competencies for positions and integrate them into all core human resource efforts Develop, implement, and maintain an effective succession planning process Establish and reinforce a strong performance and progressive discipline culture, with appropriate measurements in place Manage union and non-union requirements, process, procedures and integrate into one TNDC culture Other duties as requested Qualifications Required Skills Knowledge and Skills Ability to effectively manage time (schedules, deadlines, etc.) and paper (forms, documents, etc.). Ability to follow directions and work independently Excellent interpersonal and organizational skills Physical Requirements Ability to operate office equipment such as personal computers and calculators. Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks Ability to lift 15-20 pounds Visual acuity is necessary to review documents Hearing acuity sufficient to use telephone and communicate with tenants, and staff Ability to perform sedentary to light physical work involves sitting most of the time Environmental Adaptability Ability to work in an office environment Ability to work in a neighborhood with open drug use and active street life Ability to travel to various work sites as needed Mathematical Ability Ability to analyze data, create KPI's and measurable impact on people initiatives Ability to create and manage budgets with P&L responsibilities Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions Ability to calculate weights and measures Language and Communication Ability Include any relevant information here - an example is noted below Ability to comprehend and correctly use informational documents including employee handbook, employment law and job descriptions Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing Ability to maintain absolute discretion with confidential information and capably determine the appropriate audience and level of detail for communications both internal and external Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities Minimum Qualifications A bachelor's degree from an accredited university and a minimum of 10 years of highly successful experience in organizational development and/or human resources that has resulted in exceptional talent recruitment and development A minimum of 7 years of experience supervising professional staff Two years of experience working in an affordable housing management company Direct experience in successful implementation of organizational change strategies and practice that has demonstrably benefited organizational effectiveness Proven track record of success working in a unionized environment, successfully negotiating collective agreements to the benefit of the unionized staff and organization Proficient in Microsoft Office (Word, Excel, Outlook, Access) Preferred Qualifications Human Resources management experience in a non-profit Advanced degree in a relevant field Knowledge of residential property management, building systems, and housing quality standards Bi-lingual or fluent in spoken and written Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English or Russian-English Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
Project Director
NEWRANGE COPPER NICKEL LLC Hoyt Lakes, Minnesota
Description: Project Director NewRange Copper Nickel is searching for a highly motivated and committed individual for our Project Director position. Reporting to the President & General Manager, the Project Director is accountable for the overall leadership, governance, and successful delivery of major capital projects within a surface mining environment. This role is responsible for ensuring projects are executed safely, on time, and within budget, while aligning with organizational strategy and capital objectives. The Project Director provides direction to project leadership, including the Project Controls Manager, and is accountable for approving project baselines, major changes, and overall project performance outcomes. The Project Director serves as an Officer of the Company and maintains a dotted line accountability to the Board of Managers for project delivery, governance, and performance. The successful candidate will work out of the NewRange office in Hoyt Lakes. Minnesota. More information on NewRange is available at Job Summary Reporting to the President & General Manager, or any other individual designated by the Company, the Project Director is accountable for the overall leadership, governance, and successful delivery of major capital projects within a surface mining environment. This role is responsible for ensuring projects are executed safely, on time, and within budget, while aligning with organizational strategy and capital objectives. The Project Director provides direction to project leadership, including the Project Controls Manager, and is accountable for approving project baselines, major changes, and overall project performance outcomes. The Project Director serves as an Officer of the Company and maintains a dotted line accountability to the Board of Managers for project delivery, governance, and performance. All roles at NewRange serve as a courageous safety leader, leading by example and fostering a proactive safety and sustainability culture based on the common values of health, safety, environment, and communities. Responsibilities Safety & Leadership Provide visible leadership and strategic direction to multidisciplinary project teams. Establish clear accountability across the project team, promoting high performance and continuous improvement. Project Governance & Strategy Establish and maintain project governance, execution strategy, and delivery frameworks aligned with business objectives. Ensure appropriate project controls systems, standards, and processes are in place. Approve project scope, execution plans, and delivery strategies. Lead stage-gate processes and ensure readiness for all major capital approval milestones (e.g., PFS, FS, FID). Ensure alignment with JV partners on project scope, strategy, and execution approach. Project Execution & Delivery Fully accountable for successful delivery of projects across all phases, from concept through commissioning and close-out. Ensure integration across engineering, procurement, construction, and commissioning activities. Ensure construction readiness, including contracting strategy, execution planning, and site mobilization. Oversee commissioning and handover to operations to ensure operational readiness and performance outcomes. Lead resolution of complex project issues and remove barriers to execution. Cost, Schedule & Risk Accountability Accountable for overall project cost, schedule, and risk outcomes. Review and approve project budgets, schedules, forecasts, and key performance metrics. Ensure effective risk management frameworks are in place and that critical risks are mitigated. Approve major changes, including scope, cost, and schedule adjustments. Ensure a fully integrated project controls framework (cost, schedule, risk, and change management) is in place and actively informs decision-making. Operate within delegated authority limits and escalate material risks, deviations, and decisions as required. Stakeholder Coordination & External Relations Build and maintain strong relationships with senior internal stakeholders, including operations, maintenance, and executive leadership. Maintain alignment with JV partners and facilitate decision-making across a multi-stakeholder governance structure. Ensure integration of permitting, regulatory, and environmental requirements into project design, schedule, and execution strategy. Oversee engagement with external stakeholders, including contractors, engineering firms, vendors, and regulatory agencies. Ensure clear communication of project status, risks, and strategic decisions. Contract & Commercial Oversight Provide oversight of contracting strategies and major commercial decisions. Ensure alignment between contract execution and project objectives. Support resolution of significant commercial and contractual issues. Team Leadership & Development Lead and mentor project leadership, including Project Managers and the Project Controls Manager. Establish team structure, roles, and performance expectations. Support development of internal capability and succession planning. Other Duties Perform additional duties and responsibilities as assigned to meet operational needs. This job description is intended to provide a summary of the typical functions of the job and is not a comprehensive list of all possible job responsibilities, tasks, and duties. NewRange reserves the right to modify or assign other duties as necessary to meet operational needs. Qualifications Bachelor's degree in Engineering, Mining, Construction Management, or related discipline; advanced degree preferred Minimum 15 years of experience in mining or heavy industrial projects, including leadership of large capital projects. Demonstrated accountability for full project lifecycle delivery (cost, schedule, scope). Professional designation (e.g., PE.) and/or PMP certification is strongly preferred. Experience working with EPC/EPCM contractors and owner's teams. Strong understanding of governance, project controls, and capital project delivery models. Skills and Abilities Strong leadership and decision-making capability in complex project environments. Strategic mindset with the ability to align project execution to business objectives. Excellent stakeholder management, communication, and negotiation skills. Strong commercial and financial acumen. Ability to provide clear direction and make decisions with incomplete information. Proven ability to lead large, multidisciplinary teams. Results-driven with the ability to manage competing priorities. Proficient in project management systems and reporting tools. Willingness to travel to project sites as required. Physical Job Requirements & Working Conditions This role requires the ability to work in both office and active project site environments, including occasional travel to operating or construction sites. Physical requirements may include extended periods of sitting and computer use, walking on uneven terrain, climbing stairs or accessing elevated platforms, and wearing required personal protective equipment (PPE) such as hard hats, safety glasses, steel-toe boots, respiratory protection and high-visibility clothing. The position may involve exposure to varying weather conditions, noise, dust, and other typical construction or industrial site environments, while maintaining a strong commitment to safety and compliance with all health, safety, and environmental standards. Refer to the position-specific Physical Inventory for details. Equal Employment Opportunity Statement NewRange is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Requirements: Compensation details: 00 Yearly Salary PI0b31f0e5-
04/04/2026
Full time
Description: Project Director NewRange Copper Nickel is searching for a highly motivated and committed individual for our Project Director position. Reporting to the President & General Manager, the Project Director is accountable for the overall leadership, governance, and successful delivery of major capital projects within a surface mining environment. This role is responsible for ensuring projects are executed safely, on time, and within budget, while aligning with organizational strategy and capital objectives. The Project Director provides direction to project leadership, including the Project Controls Manager, and is accountable for approving project baselines, major changes, and overall project performance outcomes. The Project Director serves as an Officer of the Company and maintains a dotted line accountability to the Board of Managers for project delivery, governance, and performance. The successful candidate will work out of the NewRange office in Hoyt Lakes. Minnesota. More information on NewRange is available at Job Summary Reporting to the President & General Manager, or any other individual designated by the Company, the Project Director is accountable for the overall leadership, governance, and successful delivery of major capital projects within a surface mining environment. This role is responsible for ensuring projects are executed safely, on time, and within budget, while aligning with organizational strategy and capital objectives. The Project Director provides direction to project leadership, including the Project Controls Manager, and is accountable for approving project baselines, major changes, and overall project performance outcomes. The Project Director serves as an Officer of the Company and maintains a dotted line accountability to the Board of Managers for project delivery, governance, and performance. All roles at NewRange serve as a courageous safety leader, leading by example and fostering a proactive safety and sustainability culture based on the common values of health, safety, environment, and communities. Responsibilities Safety & Leadership Provide visible leadership and strategic direction to multidisciplinary project teams. Establish clear accountability across the project team, promoting high performance and continuous improvement. Project Governance & Strategy Establish and maintain project governance, execution strategy, and delivery frameworks aligned with business objectives. Ensure appropriate project controls systems, standards, and processes are in place. Approve project scope, execution plans, and delivery strategies. Lead stage-gate processes and ensure readiness for all major capital approval milestones (e.g., PFS, FS, FID). Ensure alignment with JV partners on project scope, strategy, and execution approach. Project Execution & Delivery Fully accountable for successful delivery of projects across all phases, from concept through commissioning and close-out. Ensure integration across engineering, procurement, construction, and commissioning activities. Ensure construction readiness, including contracting strategy, execution planning, and site mobilization. Oversee commissioning and handover to operations to ensure operational readiness and performance outcomes. Lead resolution of complex project issues and remove barriers to execution. Cost, Schedule & Risk Accountability Accountable for overall project cost, schedule, and risk outcomes. Review and approve project budgets, schedules, forecasts, and key performance metrics. Ensure effective risk management frameworks are in place and that critical risks are mitigated. Approve major changes, including scope, cost, and schedule adjustments. Ensure a fully integrated project controls framework (cost, schedule, risk, and change management) is in place and actively informs decision-making. Operate within delegated authority limits and escalate material risks, deviations, and decisions as required. Stakeholder Coordination & External Relations Build and maintain strong relationships with senior internal stakeholders, including operations, maintenance, and executive leadership. Maintain alignment with JV partners and facilitate decision-making across a multi-stakeholder governance structure. Ensure integration of permitting, regulatory, and environmental requirements into project design, schedule, and execution strategy. Oversee engagement with external stakeholders, including contractors, engineering firms, vendors, and regulatory agencies. Ensure clear communication of project status, risks, and strategic decisions. Contract & Commercial Oversight Provide oversight of contracting strategies and major commercial decisions. Ensure alignment between contract execution and project objectives. Support resolution of significant commercial and contractual issues. Team Leadership & Development Lead and mentor project leadership, including Project Managers and the Project Controls Manager. Establish team structure, roles, and performance expectations. Support development of internal capability and succession planning. Other Duties Perform additional duties and responsibilities as assigned to meet operational needs. This job description is intended to provide a summary of the typical functions of the job and is not a comprehensive list of all possible job responsibilities, tasks, and duties. NewRange reserves the right to modify or assign other duties as necessary to meet operational needs. Qualifications Bachelor's degree in Engineering, Mining, Construction Management, or related discipline; advanced degree preferred Minimum 15 years of experience in mining or heavy industrial projects, including leadership of large capital projects. Demonstrated accountability for full project lifecycle delivery (cost, schedule, scope). Professional designation (e.g., PE.) and/or PMP certification is strongly preferred. Experience working with EPC/EPCM contractors and owner's teams. Strong understanding of governance, project controls, and capital project delivery models. Skills and Abilities Strong leadership and decision-making capability in complex project environments. Strategic mindset with the ability to align project execution to business objectives. Excellent stakeholder management, communication, and negotiation skills. Strong commercial and financial acumen. Ability to provide clear direction and make decisions with incomplete information. Proven ability to lead large, multidisciplinary teams. Results-driven with the ability to manage competing priorities. Proficient in project management systems and reporting tools. Willingness to travel to project sites as required. Physical Job Requirements & Working Conditions This role requires the ability to work in both office and active project site environments, including occasional travel to operating or construction sites. Physical requirements may include extended periods of sitting and computer use, walking on uneven terrain, climbing stairs or accessing elevated platforms, and wearing required personal protective equipment (PPE) such as hard hats, safety glasses, steel-toe boots, respiratory protection and high-visibility clothing. The position may involve exposure to varying weather conditions, noise, dust, and other typical construction or industrial site environments, while maintaining a strong commitment to safety and compliance with all health, safety, and environmental standards. Refer to the position-specific Physical Inventory for details. Equal Employment Opportunity Statement NewRange is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Requirements: Compensation details: 00 Yearly Salary PI0b31f0e5-
USAA
Sr. Injury Adjuster- UM
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Business Applications Analyst I - Talent Distribution
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future of Talent at USAA! USAA is looking for a Business Applications Analyst I to join our dynamic Talent Distribution and Reporting team within Human Resources. In this pivotal role, you will be instrumental in ensuring the effective and compliant distribution of critical training across the entire Association. You will actively support all phases of training distribution, monitor associated controls, and champion the adoption of new technologies within our Learning Management System (LMS) and other key learning platforms. Your contributions will be vital to driving Association-wide learning excellence. As a dedicated Business Applications Analyst I on the Talent Distribution team, you may also provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Work independently to create, implement and maintain application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need. How to Succeed and Skills Needed: This position demands a candidate with robust analytical and problem-solving capabilities to assess business needs, analyze system requirements, and develop innovative solutions for intricate challenges. Demonstrated experience with key business applications including Workday, OneSource, Eightfold, and Percipio is required. Exceptional collaboration, written, and verbal communication skills are vital for liaising between business users and technical teams. A proactive mindset for identifying process efficiencies and a commitment to a risk-based approach are crucial for contributing to Human Resources and Association-wide goals. A high degree of accuracy and attention to detail is also paramount. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Evaluate business needs and reviews system requirements for accuracy; translate data between business users and technical developers. Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions. Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes. Participate in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Review new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. Perform and may coordinate business and application/IT platform support; analyzes discrepancies and system failures. Facilitate and perform resolution activities to minimize business impact and avoid future exposure; inform team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact. Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction. Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Proficient knowledge of Microsoft Office tools. Successful completion of an analyst assessment may be required. What sets you apart: Technical Skills associated with LMS (Learning Management Systems) Experience with Workday, Percipio and Eightfold Analytical Thinking and Problem-Solving Skills Data Analysis experience Adaptability and Flexibility Process and detailed oriented Strong Communication and Interpersonal Skills Experience in Risk Management Experience with Change Management US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future of Talent at USAA! USAA is looking for a Business Applications Analyst I to join our dynamic Talent Distribution and Reporting team within Human Resources. In this pivotal role, you will be instrumental in ensuring the effective and compliant distribution of critical training across the entire Association. You will actively support all phases of training distribution, monitor associated controls, and champion the adoption of new technologies within our Learning Management System (LMS) and other key learning platforms. Your contributions will be vital to driving Association-wide learning excellence. As a dedicated Business Applications Analyst I on the Talent Distribution team, you may also provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Work independently to create, implement and maintain application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need. How to Succeed and Skills Needed: This position demands a candidate with robust analytical and problem-solving capabilities to assess business needs, analyze system requirements, and develop innovative solutions for intricate challenges. Demonstrated experience with key business applications including Workday, OneSource, Eightfold, and Percipio is required. Exceptional collaboration, written, and verbal communication skills are vital for liaising between business users and technical teams. A proactive mindset for identifying process efficiencies and a commitment to a risk-based approach are crucial for contributing to Human Resources and Association-wide goals. A high degree of accuracy and attention to detail is also paramount. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Evaluate business needs and reviews system requirements for accuracy; translate data between business users and technical developers. Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions. Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes. Participate in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Review new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. Perform and may coordinate business and application/IT platform support; analyzes discrepancies and system failures. Facilitate and perform resolution activities to minimize business impact and avoid future exposure; inform team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact. Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction. Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Proficient knowledge of Microsoft Office tools. Successful completion of an analyst assessment may be required. What sets you apart: Technical Skills associated with LMS (Learning Management Systems) Experience with Workday, Percipio and Eightfold Analytical Thinking and Problem-Solving Skills Data Analysis experience Adaptability and Flexibility Process and detailed oriented Strong Communication and Interpersonal Skills Experience in Risk Management Experience with Change Management US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Business Applications Analyst I - Talent Distribution
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future of Talent at USAA! USAA is looking for a Business Applications Analyst I to join our dynamic Talent Distribution and Reporting team within Human Resources. In this pivotal role, you will be instrumental in ensuring the effective and compliant distribution of critical training across the entire Association. You will actively support all phases of training distribution, monitor associated controls, and champion the adoption of new technologies within our Learning Management System (LMS) and other key learning platforms. Your contributions will be vital to driving Association-wide learning excellence. As a dedicated Business Applications Analyst I on the Talent Distribution team, you may also provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Work independently to create, implement and maintain application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need. How to Succeed and Skills Needed: This position demands a candidate with robust analytical and problem-solving capabilities to assess business needs, analyze system requirements, and develop innovative solutions for intricate challenges. Demonstrated experience with key business applications including Workday, OneSource, Eightfold, and Percipio is required. Exceptional collaboration, written, and verbal communication skills are vital for liaising between business users and technical teams. A proactive mindset for identifying process efficiencies and a commitment to a risk-based approach are crucial for contributing to Human Resources and Association-wide goals. A high degree of accuracy and attention to detail is also paramount. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Evaluate business needs and reviews system requirements for accuracy; translate data between business users and technical developers. Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions. Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes. Participate in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Review new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. Perform and may coordinate business and application/IT platform support; analyzes discrepancies and system failures. Facilitate and perform resolution activities to minimize business impact and avoid future exposure; inform team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact. Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction. Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Proficient knowledge of Microsoft Office tools. Successful completion of an analyst assessment may be required. What sets you apart: Technical Skills associated with LMS (Learning Management Systems) Experience with Workday, Percipio and Eightfold Analytical Thinking and Problem-Solving Skills Data Analysis experience Adaptability and Flexibility Process and detailed oriented Strong Communication and Interpersonal Skills Experience in Risk Management Experience with Change Management US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future of Talent at USAA! USAA is looking for a Business Applications Analyst I to join our dynamic Talent Distribution and Reporting team within Human Resources. In this pivotal role, you will be instrumental in ensuring the effective and compliant distribution of critical training across the entire Association. You will actively support all phases of training distribution, monitor associated controls, and champion the adoption of new technologies within our Learning Management System (LMS) and other key learning platforms. Your contributions will be vital to driving Association-wide learning excellence. As a dedicated Business Applications Analyst I on the Talent Distribution team, you may also provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Work independently to create, implement and maintain application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need. How to Succeed and Skills Needed: This position demands a candidate with robust analytical and problem-solving capabilities to assess business needs, analyze system requirements, and develop innovative solutions for intricate challenges. Demonstrated experience with key business applications including Workday, OneSource, Eightfold, and Percipio is required. Exceptional collaboration, written, and verbal communication skills are vital for liaising between business users and technical teams. A proactive mindset for identifying process efficiencies and a commitment to a risk-based approach are crucial for contributing to Human Resources and Association-wide goals. A high degree of accuracy and attention to detail is also paramount. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Evaluate business needs and reviews system requirements for accuracy; translate data between business users and technical developers. Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions. Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes. Participate in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Review new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. Perform and may coordinate business and application/IT platform support; analyzes discrepancies and system failures. Facilitate and perform resolution activities to minimize business impact and avoid future exposure; inform team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact. Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction. Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Proficient knowledge of Microsoft Office tools. Successful completion of an analyst assessment may be required. What sets you apart: Technical Skills associated with LMS (Learning Management Systems) Experience with Workday, Percipio and Eightfold Analytical Thinking and Problem-Solving Skills Data Analysis experience Adaptability and Flexibility Process and detailed oriented Strong Communication and Interpersonal Skills Experience in Risk Management Experience with Change Management US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Construction Director
River City Construction Peoria, Illinois
Date Posted: 07/11/2025 Location: Peoria, IL Job Category: Applicant Tracking Salary Interval: Salaried Pay Range: N/A Please fill out the requested personal contact information and fill out your past employment information. Upload your resume and, if desired, a cover letter to the attachments link below. River City Construction LLC (RCC) is seeking a Construction Director with extensive industry experience to lead and inspire a team of Project Engineers, Project Managers, and Senior Project Managers. This individual will drive operational excellence and project performance across RCC's operations in the Central Illinois region while maintaining alignment with our organization's purpose, vision, values, and strategy. This is a pivotal leadership role responsible for fostering a high-performing project management team, improving and evolving operational processes, and ensuring client-focused execution on all projects. Why RCC? At River City Construction, we don't just build buildings, we build partnerships, communities, and careers. Join a team committed to continuous improvement, leadership development, and delivering exceptional results, all while staying grounded in a purpose-driven culture. Key Responsibilities Strategic Leadership & Operational Performance Implement long-term plans aligned with RCC's strategic goals, ensuring operational readiness and scalable processes. Lead change management efforts related to new systems, processes, and technologies to support continuous improvement. Proactively identify and mitigate project and operational risks to ensure consistent delivery across all projects. Use performance data and KPIs to drive project outcomes, profitability, and continuous improvement. Maintain a deep understanding of construction processes, building codes, and safety requirements across market sectors. Project & Client Delivery Oversee a portfolio of projects, ensuring alignment to scope, budget, quality, and schedule milestones. Foster client and partner relationships from pursuit through closeout, serving as a trusted representative of RCC. Optimize team resourcing and ensure project teams are aligned to client expectations and project complexity. Resolve conflicts or disputes efficiently with subcontractors, suppliers, design partners, and internal stakeholders. People Leadership & Team Development Create a culture of collaboration, trust, and accountability within the Operations team. Mentor and develop Project Engineers, Project Managers, and Senior Project Managers, providing clear performance expectations and growth opportunities. Design and implement formal training and onboarding programs to ensure technical and leadership readiness. Empower project teams through effective delegation while supporting their development and decision-making autonomy. Build leadership pipelines and succession plans to grow future talent from within. Communication, Reporting & Decision Making Clearly articulate goals, expectations, and outcomes across all levels of the project and operations team. Provide executive-level reporting on key project and departmental metrics, challenges, and successes. Make timely, informed decisions based on data, experience, and RCC's core values, especially under pressure. Anticipate and address project and team dynamics by adjusting leadership strategies as needed. Excellence in Safety, Quality & Compliance Champion a safety-first culture and ensure all project teams follow safety guidelines and protocols. Uphold the highest quality standards across all workstreams: self-perform, subcontractors, and partners. Ensure regulatory compliance (e.g., EEO, DOL, OSHA) and proactively address gaps or issues as they arise. Innovation & Continuous Improvement Identify inefficiencies and lead initiatives to streamline the project management lifecycle. Research and implement technologies that enhance productivity, collaboration, and data visibility. Encourage innovation within teams to support RCC's Strategic Objectives and long-term growth. Qualifications Experience: 15+ years of construction management experience, including at least 5 years in senior leadership roles overseeing projects $50M+. Delivery Methods: Experience across multiple delivery methods, including Design-Bid-Build, Design-Build, and CMR. Education: Bachelor's degree in Construction Management, Engineering, Architecture, or a related field required. Leadership: Proven ability to lead and develop multidisciplinary, high-performing teams. Committed to servant leadership and emotional intelligence. Communication: Strong verbal and written communication skills with the ability to influence, collaborate, and build trust across diverse teams. Technology: Proficient in project management software and emerging construction technologies; committed to driving operational innovation. Certifications (Preferred) OSHA 10-hour Certification LEED, PMP, USACE CQM, PE, or AIA accreditations Work Authorization: Applicants must be legally authorized to work in the United States at the time of application. This position does not offer visa sponsorship now or in the future. River City Construction provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran and you are unable or limited in your ability to use or access our website as a result of your disability, you can request reasonable accommodation by calling 1. or by sending an email to . All employment is decided based on qualifications, merit, and business need. PI0e7e565f1d33-8772
04/04/2026
Full time
Date Posted: 07/11/2025 Location: Peoria, IL Job Category: Applicant Tracking Salary Interval: Salaried Pay Range: N/A Please fill out the requested personal contact information and fill out your past employment information. Upload your resume and, if desired, a cover letter to the attachments link below. River City Construction LLC (RCC) is seeking a Construction Director with extensive industry experience to lead and inspire a team of Project Engineers, Project Managers, and Senior Project Managers. This individual will drive operational excellence and project performance across RCC's operations in the Central Illinois region while maintaining alignment with our organization's purpose, vision, values, and strategy. This is a pivotal leadership role responsible for fostering a high-performing project management team, improving and evolving operational processes, and ensuring client-focused execution on all projects. Why RCC? At River City Construction, we don't just build buildings, we build partnerships, communities, and careers. Join a team committed to continuous improvement, leadership development, and delivering exceptional results, all while staying grounded in a purpose-driven culture. Key Responsibilities Strategic Leadership & Operational Performance Implement long-term plans aligned with RCC's strategic goals, ensuring operational readiness and scalable processes. Lead change management efforts related to new systems, processes, and technologies to support continuous improvement. Proactively identify and mitigate project and operational risks to ensure consistent delivery across all projects. Use performance data and KPIs to drive project outcomes, profitability, and continuous improvement. Maintain a deep understanding of construction processes, building codes, and safety requirements across market sectors. Project & Client Delivery Oversee a portfolio of projects, ensuring alignment to scope, budget, quality, and schedule milestones. Foster client and partner relationships from pursuit through closeout, serving as a trusted representative of RCC. Optimize team resourcing and ensure project teams are aligned to client expectations and project complexity. Resolve conflicts or disputes efficiently with subcontractors, suppliers, design partners, and internal stakeholders. People Leadership & Team Development Create a culture of collaboration, trust, and accountability within the Operations team. Mentor and develop Project Engineers, Project Managers, and Senior Project Managers, providing clear performance expectations and growth opportunities. Design and implement formal training and onboarding programs to ensure technical and leadership readiness. Empower project teams through effective delegation while supporting their development and decision-making autonomy. Build leadership pipelines and succession plans to grow future talent from within. Communication, Reporting & Decision Making Clearly articulate goals, expectations, and outcomes across all levels of the project and operations team. Provide executive-level reporting on key project and departmental metrics, challenges, and successes. Make timely, informed decisions based on data, experience, and RCC's core values, especially under pressure. Anticipate and address project and team dynamics by adjusting leadership strategies as needed. Excellence in Safety, Quality & Compliance Champion a safety-first culture and ensure all project teams follow safety guidelines and protocols. Uphold the highest quality standards across all workstreams: self-perform, subcontractors, and partners. Ensure regulatory compliance (e.g., EEO, DOL, OSHA) and proactively address gaps or issues as they arise. Innovation & Continuous Improvement Identify inefficiencies and lead initiatives to streamline the project management lifecycle. Research and implement technologies that enhance productivity, collaboration, and data visibility. Encourage innovation within teams to support RCC's Strategic Objectives and long-term growth. Qualifications Experience: 15+ years of construction management experience, including at least 5 years in senior leadership roles overseeing projects $50M+. Delivery Methods: Experience across multiple delivery methods, including Design-Bid-Build, Design-Build, and CMR. Education: Bachelor's degree in Construction Management, Engineering, Architecture, or a related field required. Leadership: Proven ability to lead and develop multidisciplinary, high-performing teams. Committed to servant leadership and emotional intelligence. Communication: Strong verbal and written communication skills with the ability to influence, collaborate, and build trust across diverse teams. Technology: Proficient in project management software and emerging construction technologies; committed to driving operational innovation. Certifications (Preferred) OSHA 10-hour Certification LEED, PMP, USACE CQM, PE, or AIA accreditations Work Authorization: Applicants must be legally authorized to work in the United States at the time of application. This position does not offer visa sponsorship now or in the future. River City Construction provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran and you are unable or limited in your ability to use or access our website as a result of your disability, you can request reasonable accommodation by calling 1. or by sending an email to . All employment is decided based on qualifications, merit, and business need. PI0e7e565f1d33-8772
USAA
Business Applications Analyst I - Talent Distribution
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future of Talent at USAA! USAA is looking for a Business Applications Analyst I to join our dynamic Talent Distribution and Reporting team within Human Resources. In this pivotal role, you will be instrumental in ensuring the effective and compliant distribution of critical training across the entire Association. You will actively support all phases of training distribution, monitor associated controls, and champion the adoption of new technologies within our Learning Management System (LMS) and other key learning platforms. Your contributions will be vital to driving Association-wide learning excellence. As a dedicated Business Applications Analyst I on the Talent Distribution team, you may also provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Work independently to create, implement and maintain application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need. How to Succeed and Skills Needed: This position demands a candidate with robust analytical and problem-solving capabilities to assess business needs, analyze system requirements, and develop innovative solutions for intricate challenges. Demonstrated experience with key business applications including Workday, OneSource, Eightfold, and Percipio is required. Exceptional collaboration, written, and verbal communication skills are vital for liaising between business users and technical teams. A proactive mindset for identifying process efficiencies and a commitment to a risk-based approach are crucial for contributing to Human Resources and Association-wide goals. A high degree of accuracy and attention to detail is also paramount. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Evaluate business needs and reviews system requirements for accuracy; translate data between business users and technical developers. Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions. Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes. Participate in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Review new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. Perform and may coordinate business and application/IT platform support; analyzes discrepancies and system failures. Facilitate and perform resolution activities to minimize business impact and avoid future exposure; inform team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact. Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction. Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Proficient knowledge of Microsoft Office tools. Successful completion of an analyst assessment may be required. What sets you apart: Technical Skills associated with LMS (Learning Management Systems) Experience with Workday, Percipio and Eightfold Analytical Thinking and Problem-Solving Skills Data Analysis experience Adaptability and Flexibility Process and detailed oriented Strong Communication and Interpersonal Skills Experience in Risk Management Experience with Change Management US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the Future of Talent at USAA! USAA is looking for a Business Applications Analyst I to join our dynamic Talent Distribution and Reporting team within Human Resources. In this pivotal role, you will be instrumental in ensuring the effective and compliant distribution of critical training across the entire Association. You will actively support all phases of training distribution, monitor associated controls, and champion the adoption of new technologies within our Learning Management System (LMS) and other key learning platforms. Your contributions will be vital to driving Association-wide learning excellence. As a dedicated Business Applications Analyst I on the Talent Distribution team, you may also provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Work independently to create, implement and maintain application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need. How to Succeed and Skills Needed: This position demands a candidate with robust analytical and problem-solving capabilities to assess business needs, analyze system requirements, and develop innovative solutions for intricate challenges. Demonstrated experience with key business applications including Workday, OneSource, Eightfold, and Percipio is required. Exceptional collaboration, written, and verbal communication skills are vital for liaising between business users and technical teams. A proactive mindset for identifying process efficiencies and a commitment to a risk-based approach are crucial for contributing to Human Resources and Association-wide goals. A high degree of accuracy and attention to detail is also paramount. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Evaluate business needs and reviews system requirements for accuracy; translate data between business users and technical developers. Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions. Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes. Participate in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Review new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. Perform and may coordinate business and application/IT platform support; analyzes discrepancies and system failures. Facilitate and perform resolution activities to minimize business impact and avoid future exposure; inform team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact. Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction. Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Proficient knowledge of Microsoft Office tools. Successful completion of an analyst assessment may be required. What sets you apart: Technical Skills associated with LMS (Learning Management Systems) Experience with Workday, Percipio and Eightfold Analytical Thinking and Problem-Solving Skills Data Analysis experience Adaptability and Flexibility Process and detailed oriented Strong Communication and Interpersonal Skills Experience in Risk Management Experience with Change Management US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Sr. Injury Adjuster- UM
USAA Chesapeake, Virginia
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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