Carle Health
Champaign, Illinois
Overview The CHI Social Worker provides professional services to clients and their families eligible for the Healthy Beginnings Services and families on board the Mobile Health Clinic, in order to meet identified psychosocial, emotional, financial and environmental needs. The social worker provides psychosocial assessments, supportive counseling, emergent crisis intervention appropriate to setting, financial resource information, environment enhancements, advance directive planning and referrals to community agencies for clients and their caregivers/families in the client's home, mobile health clinic (MHC), or other settings. Using an interdisciplinary team approach, the social worker ensures clear communication and helps to facilitate care transitions. The social worker identifies and implements interventions at the individual and systemic levels and provides expertise to high risk clients across the continuum. The social worker works collaboratively with the multi-disciplinary team to support the patient on a holistic level. Social Services are provided as part of a collaboration with interdisciplinary teams in adherence to the NFP model, and to policies, procedures, guidelines, and standards of the Carle Health System. This role qualifies for a sign-on bonus Qualifications E ducational Requirements Education Level Field of Study Master's Degree Social Work Or Bachelor's Degree Social Work Licensure/Certification Requirements Licenses/Certifications Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation (IDFPR) Or Licensed Social Worker (LSW) - Illinois Department of Financial and Professional Regulation (IDFPR) And Driver's License - Secretary of State (SOS) And Proof of Auto Insurance - Varies Home visiting model training - Experience Requirement Work Experience Length of Experience Related field 1+ years Specialized Knowledge and Skills Requirements Ability to coordinate multiple referrals concurrently and establish priorities. Possess strong planning, teaching, and organizational skills. Self-motivated, culturally competent, responsive, and dependable. Ability to work effectively with diverse individuals and groups. Ability to function at a high level of independence while remaining an active part of the interdisciplinary home visiting team and mobile health clinic team. Requires flexibility in hours and job duties. Possess strong knowledge of prenatal, early childhood, and disadvantaged populations. Possess strong written and verbal communication skills. Ability to uphold the Carle Behavior Standards in encounters. Provides productivity reports as deemed necessary. Supports the growth of Health Beginnings meet health system and community needs. Supports policies, procedures, guidelines, and standards of NFP and of Carle Health System. Attends and participates in bi-weekly case conferences and team meetings, in accordance with the Healthy Beginnings structure. Creates a culture of caring, trust, as well as support and growth with families, community members, and team members. Engages in continuous, organizational learning. As new knowledge is acquired through evaluation, study, experience, and innovative approaches, processes and initiatives are refined. Develops and maintains knowledge base of current and applicable federal and state laws, regulations, and accreditation standards. Demonstrates a deep understanding and respect for the community. Understands, supports, represents, and coaches others in the NFP vision, mission, and model in actions and verbally to both internal and external customers and colleagues. Responsibilities Essential Functions Involves client and family in case planning decisions. Provides social work intervention to clients and their families eligible for the Healthy Beginnings and/or Mobile Health Clinic services. Helps to facilitate care transitions, referrals to social services, and other specialist when needed. Provides assistance and advocacy to clients in obtaining financial resources and government entitlements. Provides social work intervention to patient/families eligible for the NFP Program. Responds to referrals from healthcare team members to identify available services for case specific needs. Collaborates with nurse home visitors / supervisors / mobile health clinic staff to meet the needs of high risk populations. Details (direct or incidental) possible to enhance service/care is communicated across service lines and among disciplines. Documents all patient/client interactions, significant observations, interventions, and actions taken in the client's medical record in an appropriate and timely manner. Formulates, develops, and implements a plan utilizing appropriate social work interventions. Provides education and counseling to clients and families around issues related to adaptation to the client's illness and/or life situation. May utilize crisis intervention, brief and long-term individual, group, and family therapies. Facilitates education/training modules to assist RN staff managing basic social work needs. As requested/required, participates in community coalition in support of NFP as well as promotes public awareness of Healthy Beginnings Services and the Mobile Health Clinic. Assesses physical, emotional, social, spiritual, and environmental needs of clients and their families as they relate to the NFP domains. Assists clients and their families in establishing goals and outcomes through therapeutic relationships by providing education, support, and referral resources. Department Specific Job Function Consults and collaborates with other professionals in voled in providing services to women and families Develops and maintains community relationships to support client referrals. Develops and maintains data tracking systems for Home Visiting Services and Mobile Health Services that promote and move forward the mission and vision of each program. Bring innovative approaches to patient/client care to facilitate positive outcomes. Perform Insurance audits and intervene when necessary - sign patients up for insurance. If willing - obtain PSR training to further support patient About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: . Compensation and Benefits The compensation range for this position is $27.36per hour - $45.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Overview The CHI Social Worker provides professional services to clients and their families eligible for the Healthy Beginnings Services and families on board the Mobile Health Clinic, in order to meet identified psychosocial, emotional, financial and environmental needs. The social worker provides psychosocial assessments, supportive counseling, emergent crisis intervention appropriate to setting, financial resource information, environment enhancements, advance directive planning and referrals to community agencies for clients and their caregivers/families in the client's home, mobile health clinic (MHC), or other settings. Using an interdisciplinary team approach, the social worker ensures clear communication and helps to facilitate care transitions. The social worker identifies and implements interventions at the individual and systemic levels and provides expertise to high risk clients across the continuum. The social worker works collaboratively with the multi-disciplinary team to support the patient on a holistic level. Social Services are provided as part of a collaboration with interdisciplinary teams in adherence to the NFP model, and to policies, procedures, guidelines, and standards of the Carle Health System. This role qualifies for a sign-on bonus Qualifications E ducational Requirements Education Level Field of Study Master's Degree Social Work Or Bachelor's Degree Social Work Licensure/Certification Requirements Licenses/Certifications Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation (IDFPR) Or Licensed Social Worker (LSW) - Illinois Department of Financial and Professional Regulation (IDFPR) And Driver's License - Secretary of State (SOS) And Proof of Auto Insurance - Varies Home visiting model training - Experience Requirement Work Experience Length of Experience Related field 1+ years Specialized Knowledge and Skills Requirements Ability to coordinate multiple referrals concurrently and establish priorities. Possess strong planning, teaching, and organizational skills. Self-motivated, culturally competent, responsive, and dependable. Ability to work effectively with diverse individuals and groups. Ability to function at a high level of independence while remaining an active part of the interdisciplinary home visiting team and mobile health clinic team. Requires flexibility in hours and job duties. Possess strong knowledge of prenatal, early childhood, and disadvantaged populations. Possess strong written and verbal communication skills. Ability to uphold the Carle Behavior Standards in encounters. Provides productivity reports as deemed necessary. Supports the growth of Health Beginnings meet health system and community needs. Supports policies, procedures, guidelines, and standards of NFP and of Carle Health System. Attends and participates in bi-weekly case conferences and team meetings, in accordance with the Healthy Beginnings structure. Creates a culture of caring, trust, as well as support and growth with families, community members, and team members. Engages in continuous, organizational learning. As new knowledge is acquired through evaluation, study, experience, and innovative approaches, processes and initiatives are refined. Develops and maintains knowledge base of current and applicable federal and state laws, regulations, and accreditation standards. Demonstrates a deep understanding and respect for the community. Understands, supports, represents, and coaches others in the NFP vision, mission, and model in actions and verbally to both internal and external customers and colleagues. Responsibilities Essential Functions Involves client and family in case planning decisions. Provides social work intervention to clients and their families eligible for the Healthy Beginnings and/or Mobile Health Clinic services. Helps to facilitate care transitions, referrals to social services, and other specialist when needed. Provides assistance and advocacy to clients in obtaining financial resources and government entitlements. Provides social work intervention to patient/families eligible for the NFP Program. Responds to referrals from healthcare team members to identify available services for case specific needs. Collaborates with nurse home visitors / supervisors / mobile health clinic staff to meet the needs of high risk populations. Details (direct or incidental) possible to enhance service/care is communicated across service lines and among disciplines. Documents all patient/client interactions, significant observations, interventions, and actions taken in the client's medical record in an appropriate and timely manner. Formulates, develops, and implements a plan utilizing appropriate social work interventions. Provides education and counseling to clients and families around issues related to adaptation to the client's illness and/or life situation. May utilize crisis intervention, brief and long-term individual, group, and family therapies. Facilitates education/training modules to assist RN staff managing basic social work needs. As requested/required, participates in community coalition in support of NFP as well as promotes public awareness of Healthy Beginnings Services and the Mobile Health Clinic. Assesses physical, emotional, social, spiritual, and environmental needs of clients and their families as they relate to the NFP domains. Assists clients and their families in establishing goals and outcomes through therapeutic relationships by providing education, support, and referral resources. Department Specific Job Function Consults and collaborates with other professionals in voled in providing services to women and families Develops and maintains community relationships to support client referrals. Develops and maintains data tracking systems for Home Visiting Services and Mobile Health Services that promote and move forward the mission and vision of each program. Bring innovative approaches to patient/client care to facilitate positive outcomes. Perform Insurance audits and intervene when necessary - sign patients up for insurance. If willing - obtain PSR training to further support patient About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: . Compensation and Benefits The compensation range for this position is $27.36per hour - $45.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Wesley Group
Franklin, Tennessee
Title: Customer/Client Advocacy Specialist Department: Relationship Management Team Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer/Client Advocacy Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO - start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! About the Role You're the person clients count on. In this role, you'll serve as the primary point of contact for Wesley Financial Group clients - owning the relationship from start to finish. Whether you're navigating a tough conversation, pushing documentation across the finish line, or making sure no email sits unanswered, you bring a level of care and precision that clients can feel. If you're someone who thrives on solving problems, communicates with confidence, and takes pride in getting things right, this is where you'll do your best work. Your Responsibilities Be the client's go-to - Serve as the main point of contact, setting clear expectations and keeping communication flowing at every stage Negotiate with purpose - Work with clients and external contacts to drive conversations toward the best possible outcomes De-escalate with confidence - Handle difficult or emotional client situations with patience, empathy, and professionalism Keep documentation airtight - Ensure all client submissions for release are timely, complete, and accurate Deliver exit packages on time - Prepare and send exit packages with speed and meticulous attention to detail Own the call queue and inbox - Manage live calls and the team email inbox with responsiveness and a steady hand Maintain spotless records in Salesforce - Log every interaction and update client files with thoroughness and accuracy Collaborate on client files - Work closely with your team to manage both new and existing client accounts Respond within 24 hours - Keep turnaround tight on all emails, calls, and client feedback - no one gets left waiting Communicate consistently across every channel - Uphold a professional, polished tone whether you're on the phone, writing an email, or sending mail What You Bring Negotiation and conflict resolution chops - You know how to find common ground and guide tough conversations to a productive place Sharp de-escalation and problem-solving instincts - Pressure doesn't rattle you; it focuses you A results-driven mindset - You measure your success by outcomes, not just activity Excellent communication skills - Clear, professional, and confident in both writing and conversation Strong interpersonal skills - You build trust quickly and treat every interaction as an opportunity to strengthen the relationship Independence and teamwork in equal measure - You're self-directed but always ready to collaborate Time management that keeps you ahead - You juggle competing priorities without dropping the ball Flexibility for a fast-paced environment - You adapt easily when plans shift and new challenges pop up A detail-oriented approach - Accuracy isn't an afterthought for you; it's the standard Smart prioritization skills - You know what needs your attention now and what can be delegated Proficiency with Salesforce, Excel, Google Sheets, and Google Workspace A minimum of 2 years of customer service experience - this is required Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Compensation details: 50000 Yearly Salary PI99aebe56fb4c-7702
Title: Customer/Client Advocacy Specialist Department: Relationship Management Team Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer/Client Advocacy Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO - start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! About the Role You're the person clients count on. In this role, you'll serve as the primary point of contact for Wesley Financial Group clients - owning the relationship from start to finish. Whether you're navigating a tough conversation, pushing documentation across the finish line, or making sure no email sits unanswered, you bring a level of care and precision that clients can feel. If you're someone who thrives on solving problems, communicates with confidence, and takes pride in getting things right, this is where you'll do your best work. Your Responsibilities Be the client's go-to - Serve as the main point of contact, setting clear expectations and keeping communication flowing at every stage Negotiate with purpose - Work with clients and external contacts to drive conversations toward the best possible outcomes De-escalate with confidence - Handle difficult or emotional client situations with patience, empathy, and professionalism Keep documentation airtight - Ensure all client submissions for release are timely, complete, and accurate Deliver exit packages on time - Prepare and send exit packages with speed and meticulous attention to detail Own the call queue and inbox - Manage live calls and the team email inbox with responsiveness and a steady hand Maintain spotless records in Salesforce - Log every interaction and update client files with thoroughness and accuracy Collaborate on client files - Work closely with your team to manage both new and existing client accounts Respond within 24 hours - Keep turnaround tight on all emails, calls, and client feedback - no one gets left waiting Communicate consistently across every channel - Uphold a professional, polished tone whether you're on the phone, writing an email, or sending mail What You Bring Negotiation and conflict resolution chops - You know how to find common ground and guide tough conversations to a productive place Sharp de-escalation and problem-solving instincts - Pressure doesn't rattle you; it focuses you A results-driven mindset - You measure your success by outcomes, not just activity Excellent communication skills - Clear, professional, and confident in both writing and conversation Strong interpersonal skills - You build trust quickly and treat every interaction as an opportunity to strengthen the relationship Independence and teamwork in equal measure - You're self-directed but always ready to collaborate Time management that keeps you ahead - You juggle competing priorities without dropping the ball Flexibility for a fast-paced environment - You adapt easily when plans shift and new challenges pop up A detail-oriented approach - Accuracy isn't an afterthought for you; it's the standard Smart prioritization skills - You know what needs your attention now and what can be delegated Proficiency with Salesforce, Excel, Google Sheets, and Google Workspace A minimum of 2 years of customer service experience - this is required Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Compensation details: 50000 Yearly Salary PI99aebe56fb4c-7702
