Digital Member Specialist

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we're more than just a financial institution-we're a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We're looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

and more

We are seeking a service-driven, tech-savvy Digital Member Specialist to support our members through phone, email, video, and other digital channels. In this role, you will assist members with transactions, resolve account concerns, and recommend products and services that enhance their financial well-being-all while promoting digital adoption.

This position plays a key role in strengthening member relationships, improving digital engagement, and achieving performance goals established by leadership. If you enjoy helping people, solving problems, and working in a fast-paced digital environment, this role is for you.

What You'll Do

Digital Member Support (45%)

• Assist members and potential members via phone, email, video, and other digital platforms.
• Process day-to-day transactions and service requests accurately and efficiently.
• Answer questions about products and services and resolve issues within your authority.
• Follow a one-stop resolution model, escalating only when necessary.
• Troubleshoot card, online banking, and bill payment issues.

Relationship Building & Sales (35%)

• Identify cross-sell opportunities and recommend products and services that meet member needs.
• Open online memberships and accounts including checking, money market, and certificates of deposit.
• Support credit union growth through relationship-based digital engagement.

Compliance & Fraud Prevention (15%)

• Safeguard member information with strict confidentiality and verification practices.
• Stay current on fraud trends and scams to protect members from financial harm.
• Refer members to appropriate service areas when needed.

What Success Looks Like

• Delivering informed, prompt, and accurate service through digital channels.
• Meeting or exceeding key performance indicators (KPIs).
• Completing responsibilities with minimal errors.
• Engaging members in meaningful conversations that deepen relationships.
• Maintaining compliance with all policies, procedures, and regulatory requirements.
• Participating in community events and representing the credit union's core values.

What We're Looking For

Education & Experience

• High school diploma or GED required.
• 1-3 years of related experience in customer service, financial services, or a digital support role preferred

Skills & Abilities

• Strong verbal and written communication skills, including virtual/on-camera professionalism.
• Ability to build rapport and resolve conflicts with diplomacy and discretion.
• Analytical mindset with the ability to identify opportunities to better serve members.
• Comfortable using computers, video platforms, 10-key calculator, and standard office technology.
• Self-motivated, goal-oriented, and eager to exceed expectations.

Why Join Us?

Be part of a growing digital service team shaping the future of member engagement. Work in a collaborative, professional hybrid environment. Gain opportunities to develop digital banking and financial services expertise. Make a meaningful impact by helping members navigate their financial journey with confidence.

At Ignite Credit Union, you'll find more than just a job-you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you're looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.

Compensation details: 20.94-20.94 Hourly Wage

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