Customer Service Specialist I

Why Nikon Metrology?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

Job Purpose:

Nikon Metrology is seeking a Customer Service Specialist who brings together exceptional customer service and strong administrative skills to help drive smooth, efficient business operations. In this role, you will serve as a key point of contact for customer inquiries while supporting internal coordination and ensuring accurate compliance and documentation processes.

Key Areas of Responsibility:

Will include, but not limited to the following:

Sales & Customer Service

• Respond to customer inquiries via phone, email, and other channels; follow through to resolution and satisfaction.
• Source and qualify service opportunities through inbound leads and targeted outbound outreach.
• Generate and process quotations for service, upgrades, training, software, and contracts; retrieve and submit purchase orders.
• Maintain accurate CRM records; manage upgrade and aftermarket opportunities to support contract retention and revenue growth.
• Coordinate with service and engineering teams to ensure technical requirements are met.
• Other duties as assigned.

Backup of Office & Operations Support

• Manage incoming calls and ensure they are routed appropriately
• Office administrative support as assigned

Administrative & Reception Support

• Manage the Reception Inbox and AnswerFirst routing; respond to and direct emails appropriately, promptly and professionally.
• Document and continuously improve written processes and standard operating procedures.

Ancillary Responsibilities:

• Improve processes.
• Assist in developing marketing materials.
• Backup for contract quoting.

Qualifications:

Essential

Required Knowledge, Skills, and Abilities:

• High School Diploma
• 2-4 years Administration
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and multitasking skills.
• Proven ability to manage high volumes of email and request-driven work.
• Adaptability to evolving systems and procedures.
• High attention to detail

Desirable:

• Associate or Bachelor's degree
• Experience supporting service operations
• Technical background
• Spanish fluency

Functional Competencies:

• Strong time management and organizational skills.
• Ability to multitask, prioritize effectively, and work independently.
• Strong interpersonal and conflict-resolution skills.
• Strong telephone and email skills, with experience completing many professional daily contacts to customers.
• Excellent verbal and written skills.
• Proficient at corporate productivity and web presentation tools.
• Strong listening skills
• Experience working in a corporate ERP environment

Direct Reports:

N/A

Working Environment/Physical Requirements:

• Office-based role with extended computer use.

How We Take Care of Our Team

Culture Spirit

Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.

Work Life Balance

We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days!

Personal Development

We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.

Amazing Medical Benefits & Perks

We will take care of you with industry leading medical, dental; vision plans and many more benefits that allow us and you to continue to be AMAZING!

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or hereinafter referred collectively as "protected veterans".

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