Sales Support Administrator

What would you say to a career that helps keep the world working? One where you take an active role in an industry that literally makes daily life possible for people and businesses alike? Where the rewards and opportunities for growth are as great as your ambition? Then Lake Cable is looking for you.

For more than a quarter century, Lake Cable has been a leading manufacturer of low voltage, industrial power, utility, custom OEM and broadcast-quality cables, all 100% produced in the United States. Thanks to a shared passion and commitment to our customers, we deliver the finest quality products, engineered to exacting specifications. BETTER. SMARTER. FASTER.

Headquartered in Bensenville, IL with over 450 employees and five facilities in the Midwest, Lake Cable is a privately-owned family business. That spirit of family inspires a culture where the success of every team member is a top priority, with competitive benefits and paths to advancement. Our richly diverse team is also committed to sustainability, community involvement, and ethical business practices. Because we believe it's the only way to do business.

If you're ready for a leap forward, we should talk. Lake Cable. When Delivery Matters

Position Overview

The Sales Support Administrator's job duties include providing support to the Inside Sales Representative and Sales Manager. This position will prepare pricing documentation and quotes for customers, responding to customer calls and emails, inventory checks and assisting the sales staff in completing customer paperwork and quote inquiries. The Sales Support Administrator should be able to contribute to creating and maintaining positive customer relationships and should seek to aid in optimizing sales team and company operations.

Essential Functions:

• Enter orders into the Rubicon order entry system based on purchase orders sent by customers
• Send order and invoice acknowledgments
• Contact clients to answer queries on order status or tracking information
• Update sales and customer records
• Read and interpret customer requests
• Review pending orders and production status to communicate any order updates or changes to customers
• Communicate with the Sales Manager and operations on any customer concerns or issues
• Accurately update daily reports for Production and Shipping teams

Knowledge:

Knowledge of promoting and selling productsKnowledge of how to provide excellent customer serviceKnowledge to understand sales and organizational objectivesKnowledge of dealing with products that have prices that change daily and how to accurately quote product prices in such an environment

Skills and Abilities:

Can work independently and in a team environment, take direction and multi-taskMotivated and able to work in a fast-paced environmentStrong listening and communication skills, both verbal and writtenStrong interpersonal skills, with the ability to build relationships with customers both internal and externalMay be requested to perform over-time activities.Displays effective time management, organizational skills and attention to detailDemonstrates consistent initiative to find and solve problemsMakes well-informed, effective and timely decisionsWorks with, understands, and evaluates the technical information related to the jobDemonstrates nuances of conflict resolution techniques, and consistently displays courtesy and tact in dealing with customers and co-workersProficient using an ERP system such as Rubicon and Microsoft Office applications - Outlook, Word, Excel, and PowerPoint

Qualifications:

• High School diploma or GED, or equivalent work experience
• Some college level business courses helpful
• Sales experience preferred

Benefits

Paid time off401(k) matchHealth insurance Dental insuranceVision insuranceLife insurance (company paid)Voluntary Life/AD&DVoluntary Life/AD&D (child)Short-term disability (company paid)Long-term disability (company paid)Accident InsuranceCritical Illness InsuranceEmployee assistance programFlexible spending accountTuition reimbursementReferral programProduction bonusCompetitive pay
Day Shift

Compensation details: 25-25 Hourly Wage

PI4436c3c35c31-2008