Service Writer

PAPE' MATERIAL HANDLING- BELLINGHAM, WA

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want you on our team! Pape Material Handling, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team.

At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape' Team!

WHAT YOU'LL DO:

As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers.

In addition to Service Writer responsibilities, this role will also function as Shop Coordinator and Field Dispatcher. You will coordinate daily shop workflow to ensure efficient technician utilization, proper job prioritization, and on-time completion of repairs. This includes scheduling shop and field technicians, assigning work orders based on skill set and availability, and adjusting schedules as needed to meet changing customer demands.

You will serve as the primary point of contact for dispatching field technicians, ensuring timely communication of job details, parts availability, customer requirements, and safety expectations. The role requires proactive monitoring of work-in-progress, minimizing downtime, and maintaining clear communication between customers, technicians, parts, and management to drive productivity and customer satisfaction.

Additional responsibilities include monitoring labor hours, tracking job status updates, supporting warranty documentation accuracy, coordinating equipment transport as needed, and assisting in resolving scheduling conflicts.

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory.
• Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.