Technical Program Manager

Technical Program Manager Job Summary: Talent Software Services is in search of a Technical Program Manager for a contract position in San Diego, CA. The opportunity will be three months with a strong chance for a long-term extension. Position Summary: As a member of the Commerce Reliability Engineering (CRE) team, you will carry the responsibility of keeping our commerce platform highly available and resilient, while continually enabling our service teams to deliver new and exciting products and technical features. Our team strives to iteratively learn, improve and automate our processes every single day, which continually improves operational excellence within our organization. You will be empowered to be a technical leader on our team, helping identify and proactivity drive improvements in both process and technology. We are looking for an experienced Technical Program Manager who has a balance of people, organizational, and technical skills and will be comfortable facilitating large sized programs and processes. We will look to you to enable cross-functional efforts and inspire the team to achieve outstanding results in a fast-paced environment. Primary Responsibilities/Accountabilities As a TPM in Technical Operations, your responsibilities will include driving the delivery of SRE projects for over 90+ commerce and payment-related services within an AWS cloud environment, ensuring availability, resiliency, scalability and performance. You will work side by side with our service development, platform, security and global operations teams to drive a highly available commerce platform, while enabling our service teams to seamlessly deliver new, exciting customer features! Lead SRE and technical initiatives in a fast paced and highly collaborative environment supporting horizontally across a large software development organization. Demonstrate people and soft skills to generate a positive atmosphere of excitement and collaboration towards delighting customers and pushing the limits of technology. Manage delivery schedules and timelines across multiple products and teams, ensuring timelines are met and communication flows to all stakeholders. Collaborate and partner with other SRE teams that specialize in areas such as platform hosting, Kubernetes, CICD, and data services to inspire changes and ensure optimal application performance and resiliency across all back-end services within PlayStation. Find innovative solutions to problems. Simplify and communicate complex problems through clear communication to inspire changes in behavior. Be an advocate for continuous process improvement and innovation. Use technical background to act as a bridge between engineers and decision makers. Effectively connected with technical and non-technical audiences, including executive leadership. Ensure to advocate and drive all tenets of SRE including availability, resiliency, observability, capacity, elasticity, supportability and automation. Provide rotational on-call support where you'll respond, detect, triage and resolve production incidents on the commerce and payments platform. Conduct, document and present root cause analysis documents to share incident insights and findings with our broader engineering organization. Qualifications: BS degree in Computer Science, Engineering, or related technical subject area. 3+ years of experience in Technical Program Management in an agile software development environment. 3+ years hands-on AWS experience - integrating, developing and managing applications 3+ years of relevant work experience in a highly visible and/or critical production, software environment 3+ years of hands-on software engineering or supporting/maintaining software systems experience (Java and/or C++ services) Experience with container technologies and orchestration (ie: Docker, Kubernetes, EKS) Experience with observability tools (ie: DataDog, CloudWatch, Splunk) Experience managing projects and dependencies across cross functional teams, building sustainable processes, and coordinating release schedules Excellent communication skills with the ability to drive corporation and collaboration across multiple groups with varied priorities. Strong analytical skills and a sense of ownership. Excellent written and verbal communication skills. Excellent judgment, organizational and problem-solving skills. If this job is a match for your background, we would be honoured to receive your application! Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!