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Administrative Director, Technical Operations - Gen Lab, Specialty
Sonora Quest Laboratories Phoenix, Arizona
Primary City/State: Phoenix, Arizona Department Name: General Lab-Days-Ref Lab Work Shift: Day Job Category: Lab Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. POSITION SUMMARY This position leads and manages multi-facility functions that contribute to the operational and financial success of assigned areas. The span of responsibility includes either direct management of or technical oversight for areas of responsibility for multiple system sites and is a liaison between system directors, managers, technical specialists, pathologists and other management personnel. CORE FUNCTIONS 1. Develops work goals and objectives for the assigned departments in accordance and alignment with company goals. Provides leadership, feedback, and motivation for staff achievement of departments' goals. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. 2. Prepares, with input from staff, financial goals and standards for operations performance set by the company to support quality and customer service expectations. Develops related actions plans consistent with company's strategy, goals and budget. 3. Responsible for ensuring quality standards and customer service expectations are met within all technical and operational areas of responsibility. Performs timely and accurate management analyses, as well as development and reporting of key indicators, in all departments. 4. Fosters a positive work environment through effective performance management, support of creative and innovative solutions to work situations, change management and promotion of teamwork utilizing Six Sigma/Lean processes. Works collaboratively with medical directors, pathologists and business partners. 5. Participates and may lead or facilitate task forces or councils to plan, implement and coordinate programs and/or activities for the the organization and participates as required in system laboratory planning activities. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING Exempt staff - Technical director, technical/administrative managers Non-exempt staff - technical employees MATRIX OR INDIRECT REPORTING 100 or more combined exempt technical manager and non-exempt office/clerical and technical employees. TYPE OF SUPERVISORY RESPONSIBILITIES Responsible for all staff within the laboratory operations. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. LSA/SQL Leadership will strive to uphold the mission, vision, values and ethical behaviors of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner. SCOPE AND COMPLEXITY Administrative responsibility of providing quality, timely, reliable and consistent services. Customers are both internal and external within the System. Internal customers include laboratory staff, management staff of other departments, medical directors and pathologists. External customers are physicians' offices, vendors, regulatory agencies, educational facilities other company facilities and non-company medical facilities. Has the freedom to determine how best to accomplish functions within established technical and business procedures. Gives guidance in situations where procedures do not exist or are unclear. MINIMUM QUALIFICATIONS Must possess strong knowledge of business and/or healthcare as normally obtained through the completion of bachelor's degree in business, healthcare administration or related field and 5 years experience in mid-level management or supervision. Must qualify as a General or Technical Supervisor as defined under CLIA '88. A high degree of technical and decision making skills are required as well as excellent employee relations and communications skills. Must possess analytical/strategic skills and ability to balance and manage multiple projects simultaneously and current knowledge of regulatory and accreditation requirements. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
03/21/2026
Full time
Primary City/State: Phoenix, Arizona Department Name: General Lab-Days-Ref Lab Work Shift: Day Job Category: Lab Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. POSITION SUMMARY This position leads and manages multi-facility functions that contribute to the operational and financial success of assigned areas. The span of responsibility includes either direct management of or technical oversight for areas of responsibility for multiple system sites and is a liaison between system directors, managers, technical specialists, pathologists and other management personnel. CORE FUNCTIONS 1. Develops work goals and objectives for the assigned departments in accordance and alignment with company goals. Provides leadership, feedback, and motivation for staff achievement of departments' goals. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. 2. Prepares, with input from staff, financial goals and standards for operations performance set by the company to support quality and customer service expectations. Develops related actions plans consistent with company's strategy, goals and budget. 3. Responsible for ensuring quality standards and customer service expectations are met within all technical and operational areas of responsibility. Performs timely and accurate management analyses, as well as development and reporting of key indicators, in all departments. 4. Fosters a positive work environment through effective performance management, support of creative and innovative solutions to work situations, change management and promotion of teamwork utilizing Six Sigma/Lean processes. Works collaboratively with medical directors, pathologists and business partners. 5. Participates and may lead or facilitate task forces or councils to plan, implement and coordinate programs and/or activities for the the organization and participates as required in system laboratory planning activities. SUPERVISORY RESPONSIBILITIES DIRECTLY REPORTING Exempt staff - Technical director, technical/administrative managers Non-exempt staff - technical employees MATRIX OR INDIRECT REPORTING 100 or more combined exempt technical manager and non-exempt office/clerical and technical employees. TYPE OF SUPERVISORY RESPONSIBILITIES Responsible for all staff within the laboratory operations. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations. LSA/SQL Leadership will strive to uphold the mission, vision, values and ethical behaviors of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner. SCOPE AND COMPLEXITY Administrative responsibility of providing quality, timely, reliable and consistent services. Customers are both internal and external within the System. Internal customers include laboratory staff, management staff of other departments, medical directors and pathologists. External customers are physicians' offices, vendors, regulatory agencies, educational facilities other company facilities and non-company medical facilities. Has the freedom to determine how best to accomplish functions within established technical and business procedures. Gives guidance in situations where procedures do not exist or are unclear. MINIMUM QUALIFICATIONS Must possess strong knowledge of business and/or healthcare as normally obtained through the completion of bachelor's degree in business, healthcare administration or related field and 5 years experience in mid-level management or supervision. Must qualify as a General or Technical Supervisor as defined under CLIA '88. A high degree of technical and decision making skills are required as well as excellent employee relations and communications skills. Must possess analytical/strategic skills and ability to balance and manage multiple projects simultaneously and current knowledge of regulatory and accreditation requirements. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
Associate Director of Development (Isenberg School of Management) NYC
University of Massachusetts Amherst Foundation Hadley, Massachusetts
About University of Massachusetts Amherst Foundation Established in 2003, the University of Massachusetts Amherst Foundation (UMAF), a private 501(c)(3) nonprofit organization, exists to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus and wholly dedicated to supporting the University's mission, UMAF is a separately governed nonprofit organization with its own health, wellness, and retirement benefits. UMAF serves the University of Massachusetts Amherst community by serving as a best practices resource for fundraising strategy and implementation. About the role The Associate Director of Development for the Isenberg School of Management (ISOM) works to qualify, cultivate, solicit, and steward major gifts as determined by the needs of the ISOM development program. This position manages a prospect pool of 100+ individual prospective donors capable of making major gifts. The Associate Director works closely with the Chief Development Officer and other ISOM development officers to create opportunities for increased philanthropic support from constituents, with primary focus on those managed within the prospect pool. Location : Due to the on-site nature of this position, only candidates who currently reside in one of the five New York City boroughs or who can consistently commute to NYC via subway or train will be considered. What you'll do Fundraising (80%) Builds and manages an appropriate portfolio of donors capable of making gifts of $25,000 or more to the school. Develops and carries out effective strategies for qualification, cultivation, solicitation, and stewardship of major gift donors while completing a significant number of face-to-face visits, proposals, and other strategic contacts per year. Consistently conducts the donor cultivation work and planning necessary to have a robust pipeline of major gift proposals. Works with the Chief Development Officer to feature prospects in meaningful engagements that build stronger relationships with constituencies. Recommends prospects for volunteer positions, including advisory boards, regional engagement and development committees and other opportunities at the university level. Provides excellent briefing, follow-up, and other support materials that include prospect strategy, meeting objectives, and next steps, to the dean and other university leaders who meet with assigned prospects. Writes and edits reports, gift agreements and donor proposals. Attends on and off campus alumni events and engagements in which assigned prospects are present, and as requested by the Chief Development Officer. Promotes university priorities and image to constituents. Maintains current knowledge of institutional priorities. Proactively anticipates and responds to donor inquiries. Stewards assigned donors through ongoing communications, recognition activities, invitations to key events, and interaction with beneficiaries of their support. Carefully records donor intentions when securing gifts and processes all appropriate documentation. Works closely with the Advancement Services team to ensure timely updating of record changes. Maintains performance goals and standards for the Associate Director of Development. Collaborating (10%) While a majority of time will center around donor management, pipeline development, consistent and personalized stewardship, an effort is required to support the team, and UMAF as a positive team player. Contribute to fundraising team meetings, including donor strategy conversations; and as a positive team member of the UMAF, attend development officer meetings, professional development activities, and other staff meetings as appropriate. In addition to efforts that revolve around fundraising, you will also be expected to track expenses, manage travel logistics, and support the budget process. Collaborate with faculty and staff partners to support the creation of visions that will resonate with donors and lead to securing major and blended gifts, and to develop a deep and evolving understanding of the priorities and program initiatives that require philanthropic support. Other Duties as Assigned (10%) UMAF is building and growing, and this position will support those efforts with other duties and projects as assigned from time to time. Qualifications Bachelor's degree. Minimum of three (3) years of relevant experience in a development program, preferably within an educational institution. Equivalent experience in private sector sales, marketing, financial services, or a related field will be considered. Demonstrated understanding of the principles and practices of philanthropy, particularly in higher education and/or institutionally related foundations. Ability to inspire, generate excitement, shared purpose, and action; excellent interpersonal and communication skills (both written and verbal), while also being a good listener. Ability to effectively work and interact respectfully within a diverse and inclusive environment. Ability to engage and effectively communicate with diverse audiences, including prospects, donors, executives, volunteer stakeholders, etc. Ability to problem solve, adapt to change, and successfully manage multiple projects from start to finish. Must have a valid driver's license, the ability to obtain a driver's license, or access to a licensed driver by the employment start date. Note: We're passionate about building a diverse team. If your experience is close, but not an exact match, please consider applying. Experience comes in many forms, and skills are transferable. We know that diverse teams make better decisions and deliver better results, which is why we're committed to adding new perspectives and encourage everyone to apply. BENEFITS 20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days. 4-day summer work week. 401(k) plan. You contribute 5% and receive a 10% match. Health insurance packages for medical, dental, and vision. 16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave. Learn more about our benefits . Proposed Annual Salary Range: $115,000 - $120,000 DIVERSITY, EQUITY AND INCLUSION At the UMass Amherst Foundation, we understand the value that diversity, equity, and inclusion bring to our workplace, our constituents, and our community. We welcome and value diversity in all its forms and recognize that a diverse and inclusive team strengthens our work and advances our mission. We recognize that the benefits of a diverse team are fully realized when people of all races, gender identities, ages, ethnicities, cultural heritages and nationalities; educational backgrounds; religious and political beliefs; sexual orientations; abilities; and socioeconomic and veteran status are valued, respected, and included at every level. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact to request accommodation. OUR VALUES Connection • Build meaningful relationships rooted in trust, respect, and belonging. Courage • Show up with integrity, embrace challenges, and lead through uncertainty. Curiosity • Commit to learning-for yourself and others-and create a culture where everyone can thrive. Questions regarding the position or anything else related to careers with UMAF may be directed to the People & Culture team at PI3fc65c173a42-3454
03/21/2026
Full time
About University of Massachusetts Amherst Foundation Established in 2003, the University of Massachusetts Amherst Foundation (UMAF), a private 501(c)(3) nonprofit organization, exists to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus and wholly dedicated to supporting the University's mission, UMAF is a separately governed nonprofit organization with its own health, wellness, and retirement benefits. UMAF serves the University of Massachusetts Amherst community by serving as a best practices resource for fundraising strategy and implementation. About the role The Associate Director of Development for the Isenberg School of Management (ISOM) works to qualify, cultivate, solicit, and steward major gifts as determined by the needs of the ISOM development program. This position manages a prospect pool of 100+ individual prospective donors capable of making major gifts. The Associate Director works closely with the Chief Development Officer and other ISOM development officers to create opportunities for increased philanthropic support from constituents, with primary focus on those managed within the prospect pool. Location : Due to the on-site nature of this position, only candidates who currently reside in one of the five New York City boroughs or who can consistently commute to NYC via subway or train will be considered. What you'll do Fundraising (80%) Builds and manages an appropriate portfolio of donors capable of making gifts of $25,000 or more to the school. Develops and carries out effective strategies for qualification, cultivation, solicitation, and stewardship of major gift donors while completing a significant number of face-to-face visits, proposals, and other strategic contacts per year. Consistently conducts the donor cultivation work and planning necessary to have a robust pipeline of major gift proposals. Works with the Chief Development Officer to feature prospects in meaningful engagements that build stronger relationships with constituencies. Recommends prospects for volunteer positions, including advisory boards, regional engagement and development committees and other opportunities at the university level. Provides excellent briefing, follow-up, and other support materials that include prospect strategy, meeting objectives, and next steps, to the dean and other university leaders who meet with assigned prospects. Writes and edits reports, gift agreements and donor proposals. Attends on and off campus alumni events and engagements in which assigned prospects are present, and as requested by the Chief Development Officer. Promotes university priorities and image to constituents. Maintains current knowledge of institutional priorities. Proactively anticipates and responds to donor inquiries. Stewards assigned donors through ongoing communications, recognition activities, invitations to key events, and interaction with beneficiaries of their support. Carefully records donor intentions when securing gifts and processes all appropriate documentation. Works closely with the Advancement Services team to ensure timely updating of record changes. Maintains performance goals and standards for the Associate Director of Development. Collaborating (10%) While a majority of time will center around donor management, pipeline development, consistent and personalized stewardship, an effort is required to support the team, and UMAF as a positive team player. Contribute to fundraising team meetings, including donor strategy conversations; and as a positive team member of the UMAF, attend development officer meetings, professional development activities, and other staff meetings as appropriate. In addition to efforts that revolve around fundraising, you will also be expected to track expenses, manage travel logistics, and support the budget process. Collaborate with faculty and staff partners to support the creation of visions that will resonate with donors and lead to securing major and blended gifts, and to develop a deep and evolving understanding of the priorities and program initiatives that require philanthropic support. Other Duties as Assigned (10%) UMAF is building and growing, and this position will support those efforts with other duties and projects as assigned from time to time. Qualifications Bachelor's degree. Minimum of three (3) years of relevant experience in a development program, preferably within an educational institution. Equivalent experience in private sector sales, marketing, financial services, or a related field will be considered. Demonstrated understanding of the principles and practices of philanthropy, particularly in higher education and/or institutionally related foundations. Ability to inspire, generate excitement, shared purpose, and action; excellent interpersonal and communication skills (both written and verbal), while also being a good listener. Ability to effectively work and interact respectfully within a diverse and inclusive environment. Ability to engage and effectively communicate with diverse audiences, including prospects, donors, executives, volunteer stakeholders, etc. Ability to problem solve, adapt to change, and successfully manage multiple projects from start to finish. Must have a valid driver's license, the ability to obtain a driver's license, or access to a licensed driver by the employment start date. Note: We're passionate about building a diverse team. If your experience is close, but not an exact match, please consider applying. Experience comes in many forms, and skills are transferable. We know that diverse teams make better decisions and deliver better results, which is why we're committed to adding new perspectives and encourage everyone to apply. BENEFITS 20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days. 4-day summer work week. 401(k) plan. You contribute 5% and receive a 10% match. Health insurance packages for medical, dental, and vision. 16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave. Learn more about our benefits . Proposed Annual Salary Range: $115,000 - $120,000 DIVERSITY, EQUITY AND INCLUSION At the UMass Amherst Foundation, we understand the value that diversity, equity, and inclusion bring to our workplace, our constituents, and our community. We welcome and value diversity in all its forms and recognize that a diverse and inclusive team strengthens our work and advances our mission. We recognize that the benefits of a diverse team are fully realized when people of all races, gender identities, ages, ethnicities, cultural heritages and nationalities; educational backgrounds; religious and political beliefs; sexual orientations; abilities; and socioeconomic and veteran status are valued, respected, and included at every level. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact to request accommodation. OUR VALUES Connection • Build meaningful relationships rooted in trust, respect, and belonging. Courage • Show up with integrity, embrace challenges, and lead through uncertainty. Curiosity • Commit to learning-for yourself and others-and create a culture where everyone can thrive. Questions regarding the position or anything else related to careers with UMAF may be directed to the People & Culture team at PI3fc65c173a42-3454
Executive Director, Prospect Development
University of Massachusetts Amherst Foundation Hadley, Massachusetts
About University of Massachusetts Amherst Foundation Established in 2003, the University of Massachusetts Amherst Foundation (UMAF), a private 501(c)(3) nonprofit organization, exists to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus and wholly dedicated to supporting the University's mission, UMAF is a separately governed nonprofit organization with its own health, wellness, and retirement benefits. UMAF serves the University of Massachusetts Amherst community by serving as a best practices resource for fundraising strategy and implementation. About the role The Executive Director of Prospect Development leads the Prospect Research and Prospect Management teams at UMAF, reporting to the Assistant Vice President of Advancement Operations. This role oversees six staff members, ensuring high performance, professional growth, and strategic prioritization aligned with UMAF's fundraising objectives. The Executive Director is responsible for guiding the teams through the transition to Salesforce Education Cloud CRM, promoting pipeline optimization, data driven decision making, industry best practices, and incorporating new technologies, including AI literacy and appropriate adoption, to enhance operational efficiency and innovation. Location : This is a full-time hybrid position and is open to employees in select US states: Massachusetts, New York, New Jersey, Vermont, Connecticut, Rhode Island, and New Hampshire. Responsibilities Provide strategic leadership and direct supervision to the Prospect Research and Prospect Management teams, fostering a culture of excellence and continuous development. Oversee all team operations, including recruitment, training, workflow management, and prioritization; manage the team budget and operational activities; ensure department policies and procedures are up to date. Working closely with the AVP, Advancement Operations, collaborate with UMAF departments to align prospect development initiatives with organizational priorities. Assist in the successful transition of the team to Salesforce Education Cloud CRM, ensuring effective training and process optimization in line with the March 2026 implementation. Advocate for and drive recognition and empowerment of Prospect Development within UMAF and the broader UMass community; identify collaborative opportunities and projects across UMAF for team members Drive the adoption of new tools, including AI-powered tools, and promote best practices to increase team efficiency and outcomes; leverage technology and industry trends to enhance prospect development activities and share insights with relevant stakeholders. Develop individual staff work plans and monitor progress toward established goals; mentor and support team members' professional growth. Conduct annual performance reviews and regular check-ins with direct repor ts. Prospect Research Prioritize, coordinate, and oversee the successful completion of research reports and materials prepared for the UMass Amherst Chancellor and UMAF President, and fundraising teams; ensuring the delivery of timely, high-quality insights that inform strategic fundraising decisions. Empower a team of highly skilled prospect research professionals, leveraging their deep expertise to drive innovative strategies for identifying and evaluating prospective donors to advance the goals of UMAF. Lead the prospect identification priorities of the team while developing forward-looking strategies for assessing constituent potential donor capacity and continuously refine standards and protocols for giving capacity assessments, anticipating future UMAF needs. Champion a collaborative environment that capitalizes on the subject matter expertise of team members and encourage continuous contributions to innovations in prospect research and research methodologies. Prospect Managemen t Collaborate with fundraising teams to implement prospect assignment and portfolio management strategies and empower team members to maximize fundraising potential through data-driven planning and collaboration. Oversee a dynamic prospect management program, including strategic planning and optimization, and ensuring processes, tools, policies, and training are aligned with best practices and organizational priorities. Facilitate and participate in high-level strategy meetings and portfolio reviews, fostering a culture of shared expertise and continuous improvement. Lead the management of prospect pipeline assessment, metrics and reporting, utilizing advanced business intelligence and detailed analysis to inform future planning and strategic decision-making. Prepare and enhance regular progress reports on fundraising metrics and portfolio performance, supporting proactive strategy development and long-term success. Oversee ongoing reviews of prospect management related data for consistency, initiate projects to improve the quality of prospect-specific data. Ensure the team's ongoing professional development and adherence to evolving prospect pipeline policies and procedures. Other Duties as Assigned UMAF is building and growing, and this position will support those efforts with other duties and projects as assigned from time to time. Qualifications Required Qualifications: Bachelor's degree. 10 or more years of experience, with at least 3 years overseeing the work of other professional staff. Demonstrated expertise in prospect development within higher education Advancement. Strong analytical, written and verbal communication skills. Collaborative leadership style and experience managing complex situations. Proficiency with Microsoft Office and online prospect research tools. Preferred Qualifications: MBA or master's degree. 5 years of experience in a large Prospect Development operation, with a focus on coaching and team development. Experience with project management. Demonstrated AI literacy and experience implementing AI solutions in fundraising. Experience with Salesforce Education Cloud CRM or similar platforms, including leading technology transitions Note: We're passionate about building a diverse team. If your experience is close, but not an exact match, please consider applying. Experience comes in many forms, and skills are transferable. We know that diverse teams make better decisions and deliver better results, which is why we're committed to adding new perspectives and encourage everyone to apply. BENEFITS 20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days. 4-day summer work week. 401(k) plan. You contribute 5% and receive a 10% match. Health insurance packages for medical, dental, and vision. 16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave. Learn more about our benefits . Proposed Annual Salary Range: $144,000 - $161,000 DIVERSITY, EQUITY AND INCLUSION At the UMass Amherst Foundation, we understand the value that diversity, equity, and inclusion bring to our workplace, our constituents, and our community. We welcome and value diversity in all its forms and recognize that a diverse and inclusive team strengthens our work and advances our mission. We recognize that the benefits of a diverse team are fully realized when people of all races, gender identities, ages, ethnicities, cultural heritages and nationalities; educational backgrounds; religious and political beliefs; sexual orientations; abilities; and socioeconomic and veteran status are valued, respected, and included at every level. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact to request accommodation. OUR VALUES Connection: Foster relationships based on trust, respect, and belonging. Courage : Demonstrate integrity and lead through challenges. Curiosity : Commit to learning and support a culture of growth. Questions regarding the position or anything else related to careers with UMAF may be directed to the People & Culture team at PI6d7ddec0454e-3452
03/21/2026
Full time
About University of Massachusetts Amherst Foundation Established in 2003, the University of Massachusetts Amherst Foundation (UMAF), a private 501(c)(3) nonprofit organization, exists to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus and wholly dedicated to supporting the University's mission, UMAF is a separately governed nonprofit organization with its own health, wellness, and retirement benefits. UMAF serves the University of Massachusetts Amherst community by serving as a best practices resource for fundraising strategy and implementation. About the role The Executive Director of Prospect Development leads the Prospect Research and Prospect Management teams at UMAF, reporting to the Assistant Vice President of Advancement Operations. This role oversees six staff members, ensuring high performance, professional growth, and strategic prioritization aligned with UMAF's fundraising objectives. The Executive Director is responsible for guiding the teams through the transition to Salesforce Education Cloud CRM, promoting pipeline optimization, data driven decision making, industry best practices, and incorporating new technologies, including AI literacy and appropriate adoption, to enhance operational efficiency and innovation. Location : This is a full-time hybrid position and is open to employees in select US states: Massachusetts, New York, New Jersey, Vermont, Connecticut, Rhode Island, and New Hampshire. Responsibilities Provide strategic leadership and direct supervision to the Prospect Research and Prospect Management teams, fostering a culture of excellence and continuous development. Oversee all team operations, including recruitment, training, workflow management, and prioritization; manage the team budget and operational activities; ensure department policies and procedures are up to date. Working closely with the AVP, Advancement Operations, collaborate with UMAF departments to align prospect development initiatives with organizational priorities. Assist in the successful transition of the team to Salesforce Education Cloud CRM, ensuring effective training and process optimization in line with the March 2026 implementation. Advocate for and drive recognition and empowerment of Prospect Development within UMAF and the broader UMass community; identify collaborative opportunities and projects across UMAF for team members Drive the adoption of new tools, including AI-powered tools, and promote best practices to increase team efficiency and outcomes; leverage technology and industry trends to enhance prospect development activities and share insights with relevant stakeholders. Develop individual staff work plans and monitor progress toward established goals; mentor and support team members' professional growth. Conduct annual performance reviews and regular check-ins with direct repor ts. Prospect Research Prioritize, coordinate, and oversee the successful completion of research reports and materials prepared for the UMass Amherst Chancellor and UMAF President, and fundraising teams; ensuring the delivery of timely, high-quality insights that inform strategic fundraising decisions. Empower a team of highly skilled prospect research professionals, leveraging their deep expertise to drive innovative strategies for identifying and evaluating prospective donors to advance the goals of UMAF. Lead the prospect identification priorities of the team while developing forward-looking strategies for assessing constituent potential donor capacity and continuously refine standards and protocols for giving capacity assessments, anticipating future UMAF needs. Champion a collaborative environment that capitalizes on the subject matter expertise of team members and encourage continuous contributions to innovations in prospect research and research methodologies. Prospect Managemen t Collaborate with fundraising teams to implement prospect assignment and portfolio management strategies and empower team members to maximize fundraising potential through data-driven planning and collaboration. Oversee a dynamic prospect management program, including strategic planning and optimization, and ensuring processes, tools, policies, and training are aligned with best practices and organizational priorities. Facilitate and participate in high-level strategy meetings and portfolio reviews, fostering a culture of shared expertise and continuous improvement. Lead the management of prospect pipeline assessment, metrics and reporting, utilizing advanced business intelligence and detailed analysis to inform future planning and strategic decision-making. Prepare and enhance regular progress reports on fundraising metrics and portfolio performance, supporting proactive strategy development and long-term success. Oversee ongoing reviews of prospect management related data for consistency, initiate projects to improve the quality of prospect-specific data. Ensure the team's ongoing professional development and adherence to evolving prospect pipeline policies and procedures. Other Duties as Assigned UMAF is building and growing, and this position will support those efforts with other duties and projects as assigned from time to time. Qualifications Required Qualifications: Bachelor's degree. 10 or more years of experience, with at least 3 years overseeing the work of other professional staff. Demonstrated expertise in prospect development within higher education Advancement. Strong analytical, written and verbal communication skills. Collaborative leadership style and experience managing complex situations. Proficiency with Microsoft Office and online prospect research tools. Preferred Qualifications: MBA or master's degree. 5 years of experience in a large Prospect Development operation, with a focus on coaching and team development. Experience with project management. Demonstrated AI literacy and experience implementing AI solutions in fundraising. Experience with Salesforce Education Cloud CRM or similar platforms, including leading technology transitions Note: We're passionate about building a diverse team. If your experience is close, but not an exact match, please consider applying. Experience comes in many forms, and skills are transferable. We know that diverse teams make better decisions and deliver better results, which is why we're committed to adding new perspectives and encourage everyone to apply. BENEFITS 20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days. 4-day summer work week. 401(k) plan. You contribute 5% and receive a 10% match. Health insurance packages for medical, dental, and vision. 16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave. Learn more about our benefits . Proposed Annual Salary Range: $144,000 - $161,000 DIVERSITY, EQUITY AND INCLUSION At the UMass Amherst Foundation, we understand the value that diversity, equity, and inclusion bring to our workplace, our constituents, and our community. We welcome and value diversity in all its forms and recognize that a diverse and inclusive team strengthens our work and advances our mission. We recognize that the benefits of a diverse team are fully realized when people of all races, gender identities, ages, ethnicities, cultural heritages and nationalities; educational backgrounds; religious and political beliefs; sexual orientations; abilities; and socioeconomic and veteran status are valued, respected, and included at every level. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact to request accommodation. OUR VALUES Connection: Foster relationships based on trust, respect, and belonging. Courage : Demonstrate integrity and lead through challenges. Curiosity : Commit to learning and support a culture of growth. Questions regarding the position or anything else related to careers with UMAF may be directed to the People & Culture team at PI6d7ddec0454e-3452
USAA
Customer Service - Bank Sales & Service
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00 - $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00 - $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Associate Director of Development, SBS
University of Massachusetts Amherst Foundation Amherst, Massachusetts
About University of Massachusetts Amherst Foundation Established in 2003, the University of Massachusetts Amherst Foundation (UMAF), a private 501(c)(3) nonprofit organization, exists to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus and wholly dedicated to supporting the University's mission, UMAF is a separately governed nonprofit organization with its own health, wellness, and retirement benefits. UMAF serves the University of Massachusetts Amherst community by serving as a best practices resource for fundraising strategy and implementation. About the role The Associate Director of Development for the College of Social & Behavioral Sciences (SBS) works to qualify, cultivate, solicit, and steward major gifts as determined by the needs of the SBS development program. This position manages a prospect pool of 100+ individual prospective donors capable of making gifts of $25,000 or more. The Associate Director works closely with the Chief Development Officer and other SBS development officers to create opportunities for increased philanthropic support from constituents, with primary focus on those managed within the prospect pool. Location : This is a full-time hybrid position and is open to employees in select US states: Massachusetts, New York, Connecticut, Rhode Island, and New Hampshire. What you'll do Fundraising (80%) Builds and manages an appropriate portfolio of donors capable of making gifts of $25,000 or more to the school. Develops and carries out effective strategies for qualification, cultivation, solicitation, and stewardship of major gift donors while completing a significant number of face-to-face visits, proposals, and other strategic contacts per year. Consistently conducts the donor cultivation work and planning necessary to have a robust pipeline of major gift proposals. Works with the Chief Development Officer to feature prospects in meaningful engagements that build stronger relationships with constituencies. Recommends prospects for volunteer positions, including advisory boards, regional engagement and development committees and other opportunities at the university level. Provides excellent briefing, follow-up, and other support materials that include prospect strategy, meeting objectives, and next steps, to the dean and other university leaders who meet with assigned prospects. Writes and edits reports, gift agreements and donor proposals. Attends on and off campus alumni events and engagements in which assigned prospects are present, and as requested by the Chief Development Officer. Promotes university priorities and image to constituents. Maintains current knowledge of institutional priorities. Proactively anticipates and responds to donor inquiries. Stewards assigned donors through ongoing communications, recognition activities, invitations to key events, and interaction with beneficiaries of their support. Carefully records donor intentions when securing gifts and processes all appropriate documentation. Works closely with the Advancement Services team to ensure timely updating of record changes. Maintains performance goals and standards for the Associate Director of Development. Collaborating (10%) While a majority of time will center around donor management, pipeline development, consistent and personalized stewardship, an effort is required to support the team, and UMAF as a positive team player. Contribute to fundraising team meetings, including donor strategy conversations; and as a positive team member of the UMAF, attend development officer meetings, professional development activities, and other staff meetings as appropriate. In addition to efforts that revolve around fundraising, you will also be expected to track expenses, manage travel logistics, and support the budget process. Collaborate with faculty and staff partners to support the creation of visions that will resonate with donors and lead to securing major and blended gifts, and to develop a deep and evolving understanding of the priorities and program initiatives that require philanthropic support. Other Duties as Assigned (10%) UMAF is building and growing, and this position will support those efforts with other duties and projects as assigned from time to time. Qualifications Bachelor's degree. Minimum of three (3) years of relevant experience in a development program, preferably within an educational institution. Equivalent experience in private sector sales, marketing, financial services, or a related field will be considered. Demonstrated understanding of the principles and practices of philanthropy, particularly in higher education and/or institutionally related foundations. Ability to inspire, generate excitement, shared purpose, and action; excellent interpersonal and communication skills (both written and verbal), while also being a good listener. Ability to effectively work and interact respectfully within a diverse and inclusive environment. Ability to engage and effectively communicate with diverse audiences, including prospects, donors, executives, volunteer stakeholders, etc. Ability to problem solve, adapt to change, and successfully manage multiple projects from start to finish. Must have a valid driver's license, the ability to obtain a driver's license, or access to a licensed driver by the employment start date. Note: We're passionate about building a diverse team. If your experience is close, but not an exact match, please consider applying. Experience comes in many forms, and skills are transferable. We know that diverse teams make better decisions and deliver better results, which is why we're committed to adding new perspectives and encourage everyone to apply. BENEFITS 20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days. 4-day summer work week. 401(k) plan. You contribute 5% and receive a 10% match. Health insurance packages for medical, dental, and vision. 16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave. Learn more about our benefits . Proposed Annual Salary Range: $93,000 - $103,000 DIVERSITY, EQUITY AND INCLUSION At the UMass Amherst Foundation, we understand the value that diversity, equity, and inclusion bring to our workplace, our constituents, and our community. We welcome and value diversity in all its forms and recognize that a diverse and inclusive team strengthens our work and advances our mission. We recognize that the benefits of a diverse team are fully realized when people of all races, gender identities, ages, ethnicities, cultural heritages and nationalities; educational backgrounds; religious and political beliefs; sexual orientations; abilities; and socioeconomic and veteran status are valued, respected, and included at every level. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact to request accommodation. OUR VALUES Connection • Build meaningful relationships rooted in trust, respect, and belonging. Courage • Show up with integrity, embrace challenges, and lead through uncertainty. Curiosity • Commit to learning-for yourself and others-and create a culture where everyone can thrive. Questions regarding the position or anything else related to careers with UMAF may be directed to the People & Culture team at PI78fb5-
03/20/2026
Full time
About University of Massachusetts Amherst Foundation Established in 2003, the University of Massachusetts Amherst Foundation (UMAF), a private 501(c)(3) nonprofit organization, exists to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus and wholly dedicated to supporting the University's mission, UMAF is a separately governed nonprofit organization with its own health, wellness, and retirement benefits. UMAF serves the University of Massachusetts Amherst community by serving as a best practices resource for fundraising strategy and implementation. About the role The Associate Director of Development for the College of Social & Behavioral Sciences (SBS) works to qualify, cultivate, solicit, and steward major gifts as determined by the needs of the SBS development program. This position manages a prospect pool of 100+ individual prospective donors capable of making gifts of $25,000 or more. The Associate Director works closely with the Chief Development Officer and other SBS development officers to create opportunities for increased philanthropic support from constituents, with primary focus on those managed within the prospect pool. Location : This is a full-time hybrid position and is open to employees in select US states: Massachusetts, New York, Connecticut, Rhode Island, and New Hampshire. What you'll do Fundraising (80%) Builds and manages an appropriate portfolio of donors capable of making gifts of $25,000 or more to the school. Develops and carries out effective strategies for qualification, cultivation, solicitation, and stewardship of major gift donors while completing a significant number of face-to-face visits, proposals, and other strategic contacts per year. Consistently conducts the donor cultivation work and planning necessary to have a robust pipeline of major gift proposals. Works with the Chief Development Officer to feature prospects in meaningful engagements that build stronger relationships with constituencies. Recommends prospects for volunteer positions, including advisory boards, regional engagement and development committees and other opportunities at the university level. Provides excellent briefing, follow-up, and other support materials that include prospect strategy, meeting objectives, and next steps, to the dean and other university leaders who meet with assigned prospects. Writes and edits reports, gift agreements and donor proposals. Attends on and off campus alumni events and engagements in which assigned prospects are present, and as requested by the Chief Development Officer. Promotes university priorities and image to constituents. Maintains current knowledge of institutional priorities. Proactively anticipates and responds to donor inquiries. Stewards assigned donors through ongoing communications, recognition activities, invitations to key events, and interaction with beneficiaries of their support. Carefully records donor intentions when securing gifts and processes all appropriate documentation. Works closely with the Advancement Services team to ensure timely updating of record changes. Maintains performance goals and standards for the Associate Director of Development. Collaborating (10%) While a majority of time will center around donor management, pipeline development, consistent and personalized stewardship, an effort is required to support the team, and UMAF as a positive team player. Contribute to fundraising team meetings, including donor strategy conversations; and as a positive team member of the UMAF, attend development officer meetings, professional development activities, and other staff meetings as appropriate. In addition to efforts that revolve around fundraising, you will also be expected to track expenses, manage travel logistics, and support the budget process. Collaborate with faculty and staff partners to support the creation of visions that will resonate with donors and lead to securing major and blended gifts, and to develop a deep and evolving understanding of the priorities and program initiatives that require philanthropic support. Other Duties as Assigned (10%) UMAF is building and growing, and this position will support those efforts with other duties and projects as assigned from time to time. Qualifications Bachelor's degree. Minimum of three (3) years of relevant experience in a development program, preferably within an educational institution. Equivalent experience in private sector sales, marketing, financial services, or a related field will be considered. Demonstrated understanding of the principles and practices of philanthropy, particularly in higher education and/or institutionally related foundations. Ability to inspire, generate excitement, shared purpose, and action; excellent interpersonal and communication skills (both written and verbal), while also being a good listener. Ability to effectively work and interact respectfully within a diverse and inclusive environment. Ability to engage and effectively communicate with diverse audiences, including prospects, donors, executives, volunteer stakeholders, etc. Ability to problem solve, adapt to change, and successfully manage multiple projects from start to finish. Must have a valid driver's license, the ability to obtain a driver's license, or access to a licensed driver by the employment start date. Note: We're passionate about building a diverse team. If your experience is close, but not an exact match, please consider applying. Experience comes in many forms, and skills are transferable. We know that diverse teams make better decisions and deliver better results, which is why we're committed to adding new perspectives and encourage everyone to apply. BENEFITS 20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days. 4-day summer work week. 401(k) plan. You contribute 5% and receive a 10% match. Health insurance packages for medical, dental, and vision. 16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave. Learn more about our benefits . Proposed Annual Salary Range: $93,000 - $103,000 DIVERSITY, EQUITY AND INCLUSION At the UMass Amherst Foundation, we understand the value that diversity, equity, and inclusion bring to our workplace, our constituents, and our community. We welcome and value diversity in all its forms and recognize that a diverse and inclusive team strengthens our work and advances our mission. We recognize that the benefits of a diverse team are fully realized when people of all races, gender identities, ages, ethnicities, cultural heritages and nationalities; educational backgrounds; religious and political beliefs; sexual orientations; abilities; and socioeconomic and veteran status are valued, respected, and included at every level. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact to request accommodation. OUR VALUES Connection • Build meaningful relationships rooted in trust, respect, and belonging. Courage • Show up with integrity, embrace challenges, and lead through uncertainty. Curiosity • Commit to learning-for yourself and others-and create a culture where everyone can thrive. Questions regarding the position or anything else related to careers with UMAF may be directed to the People & Culture team at PI78fb5-
Vice President of Business Development
Paradigm Healthcare Houston, Texas
Paradigm Healthcare is Hiring VP of Business Development Summary/Objective In keeping with our organization's goals, the primary purpose of the VP of Business Development is to enhance revenue through an increase in admissions and census at our centers. The VP of Business Development is responsible for developing and implementing strategies to maintain and grow overall volume in core programs while also creating new programs to broaden Paradigm Healthcare's customer base and improving our reach in the medical community. The VP of Business Development will identify and pursue opportunities consistent with established budgets, goals and objectives and will make recommendations to alter those as is necessary. The VP of Business Development will assist in setting expectations and providing leadership to the Regional Directors of Care Transitions and the Admission Directors in close collaboration with facility leadership. The VP of Business Development supports, develops and maintains relationships with key referral sources in assigned hospitals. Essential Functions The position requires face to face interaction with the internal teams, referral sources and customers. As such this position requires extensive travel. Responsibilities Creates, implements, maintains, and enhances processes for tracking referrals of potential new admissions. Understand what source is generating referrals. In collaboration with the company's CEO and COO, develops census budgets per facility and provides support in creating sales plans to obtain such budgets. Develops strategies to maximize admission of residents in accordance with sales plans. Identify and maintain key executive relationships in the accounts. Provide oversight and direct marketing to hospital accounts assigned. Strategically create and maintain processes to shepherd our good name in the marketplace. Maintain company's relationship with insurance carriers. Identify relationship enhancers for partnered insurance carriers. Plan and execute ways to enhance our network with other potential insurance carriers. Identify and maintain relationships with key physicians. Provide oversight and direction for company to gain or maintain participation in ACO's and Preferred provider networks. Support, mentor, empower and train each Regional Director of Care Transitions. Provide day to day oversight and guidance in reference to each RDCT responsibilities. Ensure appropriate, timely and effective referral management activities from Admission Directors, RDCTs and the Facilities. Assure appropriate development and productivity from their managed accounts. Set individual bonus goals and monitor the RDCTs and ADs progress towards their goals. Provide constructive and effective feedback regarding their performance in order to help them achieve success. Support, mentor, empower and train each team member of the Admissions department. Guide and evaluate their professional development. Provide oversight and support to day to day admission processes. Provides support when necessary. Develops, implements, and provides oversight of accurate and timely marketing reports. Develops and manages marketing meeting processes in collaboration with facility administration. Ensures process are being conducted consistently and properly. Collects, reviews, and utilizes facility data to help identify clinical components that can strength the company's product and prevent unnecessary discharges. Provides ongoing education on sales and customer services were necessary. Conducts site visits and mystery shop facilities to provide feedback and identify areas of improvement. Utilizes resources to conduct ongoing community competitive analysis. Use knowledge and discretion to identify the business needs and to actualize them in a positive way. Sets and provides oversight of marketing expenses and where their usages are allocated. Plans and oversees the execution of community based promotional events, open houses, educational seminars, trade shows, and health fairs. Communicates with local media sources to ensure community awareness of company/facility services. Development and provides oversight of social media plan and visibility. Administrative Consistently demonstrate commitment to customer service excellence Consistently demonstrate commitment to advancing the quality and outcomes of our clinical services Use a collaborative management approach to get the work done Models behaviors and attitudes that will: Deliver superior quality Treat others as they would like to be treated Be results oriented and achieve objectives Be a team player Be resourceful in overcoming obstacles Qualifications Industry specific experience in operations and business development Industry specific clinical knowledge Knowledge of healthcare reimbursement and regulatory standards Proven success in relationship development and training/mentoring of team members Knowledge of insurance carriers and authorization processes Computer competent and familiar with utilizing CRM software's Supervisory Responsibility In collaboration with each facility's leadership, this position supports the admissions process with the Admission Directors and oversees the Directors of Care Transitions. Work Environment This role requires regular walking to various locations within a facility. This role routinely uses standard office equipment such as computers, phones, photocopiers. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. This would require the ability to lift, twist, bend or stand as necessary. Position Type and Expected Hours of Work Although this is a Monday through Friday position, in the world of Nursing Homes, significant events can occur at any given time. Ongoing direction and support may be necessary if systems aren't properly implemented, continuously improved upon, and monitored. Agree to be on-call as needed and directed by Administration. Agree to participating in disaster relief and emergency operations procedure staffing. Travel This position will be expected to travel as needed to multiple facilities, as well as to potential acquires to conduct due diligence. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits : Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Experience : Account management: 1 year (Required) Healthcare: 3 years (Required) Knowledge of insurance carriers and authorization: 3 years (Preferred) Sales: 3 years (Required) Work Location: In person Benefits: Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
03/20/2026
Full time
Paradigm Healthcare is Hiring VP of Business Development Summary/Objective In keeping with our organization's goals, the primary purpose of the VP of Business Development is to enhance revenue through an increase in admissions and census at our centers. The VP of Business Development is responsible for developing and implementing strategies to maintain and grow overall volume in core programs while also creating new programs to broaden Paradigm Healthcare's customer base and improving our reach in the medical community. The VP of Business Development will identify and pursue opportunities consistent with established budgets, goals and objectives and will make recommendations to alter those as is necessary. The VP of Business Development will assist in setting expectations and providing leadership to the Regional Directors of Care Transitions and the Admission Directors in close collaboration with facility leadership. The VP of Business Development supports, develops and maintains relationships with key referral sources in assigned hospitals. Essential Functions The position requires face to face interaction with the internal teams, referral sources and customers. As such this position requires extensive travel. Responsibilities Creates, implements, maintains, and enhances processes for tracking referrals of potential new admissions. Understand what source is generating referrals. In collaboration with the company's CEO and COO, develops census budgets per facility and provides support in creating sales plans to obtain such budgets. Develops strategies to maximize admission of residents in accordance with sales plans. Identify and maintain key executive relationships in the accounts. Provide oversight and direct marketing to hospital accounts assigned. Strategically create and maintain processes to shepherd our good name in the marketplace. Maintain company's relationship with insurance carriers. Identify relationship enhancers for partnered insurance carriers. Plan and execute ways to enhance our network with other potential insurance carriers. Identify and maintain relationships with key physicians. Provide oversight and direction for company to gain or maintain participation in ACO's and Preferred provider networks. Support, mentor, empower and train each Regional Director of Care Transitions. Provide day to day oversight and guidance in reference to each RDCT responsibilities. Ensure appropriate, timely and effective referral management activities from Admission Directors, RDCTs and the Facilities. Assure appropriate development and productivity from their managed accounts. Set individual bonus goals and monitor the RDCTs and ADs progress towards their goals. Provide constructive and effective feedback regarding their performance in order to help them achieve success. Support, mentor, empower and train each team member of the Admissions department. Guide and evaluate their professional development. Provide oversight and support to day to day admission processes. Provides support when necessary. Develops, implements, and provides oversight of accurate and timely marketing reports. Develops and manages marketing meeting processes in collaboration with facility administration. Ensures process are being conducted consistently and properly. Collects, reviews, and utilizes facility data to help identify clinical components that can strength the company's product and prevent unnecessary discharges. Provides ongoing education on sales and customer services were necessary. Conducts site visits and mystery shop facilities to provide feedback and identify areas of improvement. Utilizes resources to conduct ongoing community competitive analysis. Use knowledge and discretion to identify the business needs and to actualize them in a positive way. Sets and provides oversight of marketing expenses and where their usages are allocated. Plans and oversees the execution of community based promotional events, open houses, educational seminars, trade shows, and health fairs. Communicates with local media sources to ensure community awareness of company/facility services. Development and provides oversight of social media plan and visibility. Administrative Consistently demonstrate commitment to customer service excellence Consistently demonstrate commitment to advancing the quality and outcomes of our clinical services Use a collaborative management approach to get the work done Models behaviors and attitudes that will: Deliver superior quality Treat others as they would like to be treated Be results oriented and achieve objectives Be a team player Be resourceful in overcoming obstacles Qualifications Industry specific experience in operations and business development Industry specific clinical knowledge Knowledge of healthcare reimbursement and regulatory standards Proven success in relationship development and training/mentoring of team members Knowledge of insurance carriers and authorization processes Computer competent and familiar with utilizing CRM software's Supervisory Responsibility In collaboration with each facility's leadership, this position supports the admissions process with the Admission Directors and oversees the Directors of Care Transitions. Work Environment This role requires regular walking to various locations within a facility. This role routinely uses standard office equipment such as computers, phones, photocopiers. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. This would require the ability to lift, twist, bend or stand as necessary. Position Type and Expected Hours of Work Although this is a Monday through Friday position, in the world of Nursing Homes, significant events can occur at any given time. Ongoing direction and support may be necessary if systems aren't properly implemented, continuously improved upon, and monitored. Agree to be on-call as needed and directed by Administration. Agree to participating in disaster relief and emergency operations procedure staffing. Travel This position will be expected to travel as needed to multiple facilities, as well as to potential acquires to conduct due diligence. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits : Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Experience : Account management: 1 year (Required) Healthcare: 3 years (Required) Knowledge of insurance carriers and authorization: 3 years (Preferred) Sales: 3 years (Required) Work Location: In person Benefits: Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
Sysco
Culinary Specialist - Chef
Sysco Saint Charles, Missouri
POSITION SUMMARY: This is a professional sales position responsible for growing new business with the expectation of achieving assigned business goals while enhancing the customer experience. This will be accomplished through maintaining industry and category specific certification status and direct selling of categories to customers through internal and external business reviews. The culinary specialist is a key role in the team based selling model and as such will be an ambassador for Sysco brand, innovation and Category Management (CatMan) products and will leverage all opportunities to close the sale with customers. This individual will represent Sysco at culinary events and in appropriate organizations in the industry. This position may also be responsible for supervising kitchen assistant(s) or culinary interns. Specialists will prioritize time, targets, and team selling efforts based on market insights and data analytics. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, and Delivering Business Results. RESPONSIBILITIES: Develop and execute targeted culinary strategies to achieve individual and region annual business goals, delivering profitable sales growth and penetration across categories, specialty segments, and Sysco brand Coordinate with Director of Business Resources, leveraging data to identify top opportunities for business reviews Collaborate with sales team partners to clearly identify customer challenges, needs, or opportunities and deliver creative and productive solutions to help grow customer business and drive case growth Track activities and results, collaborate on opportunities, and champion the team selling process through use of Salesforce (Sysco's CRM tool) Leverage sampling in a solutions-oriented manner to close sales Be informed of market conditions and trends, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided Facilitate internal/external food shows, catering and event planning activities Coordinate kitchen logistics in support of internal/external culinary events Develop and maintain relationships with customers, chefs and sales teams through cooperative participation in local events, culinary competitions, culinary schools and other relevant opportunities Advise sales team on product specifications. Serve as an expert on Cutting Edge Solutions/innovation items, Sysco Brand and CatMan products Assist with employee training by working with sales to facilitate training sessions and complete demonstrations Manage all operations of the test kitchen/culinary center including sanitation, product rotation, laundry service and the organization and upkeep of equipment, displays and the general appearance of the culinary facility. Manage test kitchen food and supply costs within budgetary parameters Comply with all local and state food safety and health code regulations Accompany and respond to regulatory agency kitchen/culinary center inspections Provide work direction to additional culinary staff, third party vendors, sanitation staff as necessary QUALIFICATIONS Education/Experience: Minimum: High School Diploma or GED and 3+ years executive chef experience in the foodservice industry Preferred: Bachelor's degree or equivalent culinary degree, 3+ years of foodservice sales experience Knowledge & Skills: Proficiency in culinary, restaurant operations, and food trends required (Internal Certification & External Certification may be required) Ability to express information in terms of profit and loss, food cost and expense ratio Strong financial acumen and ability to properly plan and execute business plans Track record of success in the area of consultative selling and networking Strong communication and interpersonal skills and ability to work with and influence a variety of key stakeholders Experience building trust with prospective customers and securing new business Proactive and self-directed, with the ability to structure a weekly schedule to be successful Demonstrated ability to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Strong business and restaurant operations acumen to manage sophisticated customers Flexible; readily accepts change; open to new ideas Proficiency in basic level math Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Understanding of marketing principles, product lines, ordering procedures and Sysco's credit terms
03/20/2026
Full time
POSITION SUMMARY: This is a professional sales position responsible for growing new business with the expectation of achieving assigned business goals while enhancing the customer experience. This will be accomplished through maintaining industry and category specific certification status and direct selling of categories to customers through internal and external business reviews. The culinary specialist is a key role in the team based selling model and as such will be an ambassador for Sysco brand, innovation and Category Management (CatMan) products and will leverage all opportunities to close the sale with customers. This individual will represent Sysco at culinary events and in appropriate organizations in the industry. This position may also be responsible for supervising kitchen assistant(s) or culinary interns. Specialists will prioritize time, targets, and team selling efforts based on market insights and data analytics. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, and Delivering Business Results. RESPONSIBILITIES: Develop and execute targeted culinary strategies to achieve individual and region annual business goals, delivering profitable sales growth and penetration across categories, specialty segments, and Sysco brand Coordinate with Director of Business Resources, leveraging data to identify top opportunities for business reviews Collaborate with sales team partners to clearly identify customer challenges, needs, or opportunities and deliver creative and productive solutions to help grow customer business and drive case growth Track activities and results, collaborate on opportunities, and champion the team selling process through use of Salesforce (Sysco's CRM tool) Leverage sampling in a solutions-oriented manner to close sales Be informed of market conditions and trends, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided Facilitate internal/external food shows, catering and event planning activities Coordinate kitchen logistics in support of internal/external culinary events Develop and maintain relationships with customers, chefs and sales teams through cooperative participation in local events, culinary competitions, culinary schools and other relevant opportunities Advise sales team on product specifications. Serve as an expert on Cutting Edge Solutions/innovation items, Sysco Brand and CatMan products Assist with employee training by working with sales to facilitate training sessions and complete demonstrations Manage all operations of the test kitchen/culinary center including sanitation, product rotation, laundry service and the organization and upkeep of equipment, displays and the general appearance of the culinary facility. Manage test kitchen food and supply costs within budgetary parameters Comply with all local and state food safety and health code regulations Accompany and respond to regulatory agency kitchen/culinary center inspections Provide work direction to additional culinary staff, third party vendors, sanitation staff as necessary QUALIFICATIONS Education/Experience: Minimum: High School Diploma or GED and 3+ years executive chef experience in the foodservice industry Preferred: Bachelor's degree or equivalent culinary degree, 3+ years of foodservice sales experience Knowledge & Skills: Proficiency in culinary, restaurant operations, and food trends required (Internal Certification & External Certification may be required) Ability to express information in terms of profit and loss, food cost and expense ratio Strong financial acumen and ability to properly plan and execute business plans Track record of success in the area of consultative selling and networking Strong communication and interpersonal skills and ability to work with and influence a variety of key stakeholders Experience building trust with prospective customers and securing new business Proactive and self-directed, with the ability to structure a weekly schedule to be successful Demonstrated ability to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Strong business and restaurant operations acumen to manage sophisticated customers Flexible; readily accepts change; open to new ideas Proficiency in basic level math Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Understanding of marketing principles, product lines, ordering procedures and Sysco's credit terms
YWCA Richmond
Chief Relations Officer (CRO)
YWCA Richmond Ampthill, Virginia
Position Summary: The Chief Relations Officer (CRO) is a senior executive responsible for leading the holistic, external strategy to advance revenue growth, brand influence, impact, and long-term sustainability of YWCA Richmond. As a member of the executive leadership team, the CRO drives the organization's integrated advancement efforts including fundraising, communications, marketing, public engagement, partnerships, and government relations strategy in alignment with the strategic plan and mission. Working in close partnership with the CEO and Board of Directors, the CRO serves as a key architect of YWCA Richmond's brand, a driver of sustainable and diversified revenue, and a visible leader advancing racial and gender justice locally and statewide. The CRO is a high-profile role representing the CEO when necessary, at key functions, to funders, and the media. Role & Responsibilities: Primary Position Outcomes: Integrated Brand & Mission Execution: Ensure a unified, mission centered brand and narrative across all fundraising, marketing, partnerships, and external engagements in alignment with the Strategic Plan for all agency programs. Revenue Growth & Diversification: Develop and drive sustainable diversified multi-year revenue strategy that ensures sustainable growth across major gifts, institutional and government grants, corporate partnerships, and innovative funding models. Strategic Alliance Portfolio: Build and steward a high-impact portfolio of cross-sector partnerships that deliver both financial investment and programmatic scale. Thought Leadership & Public Influence: Position YWCA Richmond as a premier convener and trusted voice on racial justice, gender equity, violence intervention & prevention, housing stability, and early childhood education. Stakeholder & Alumni Activation: Transform donors, alumni, corporate partners, and community leaders into a mobilized network of advocates, ambassadors, and investors. Key Responsibilities: Strategic Leadership & Partnership Development Executive Thought Partner: Serve as a strategic advisor to the CEO and Board on external positioning, long-term alliances, and organizational visibility. Ecosystem & Alliance Management: Identify, negotiate, and manage high-value partnerships with corporations, foundations, government entities, and nonprofits. External Advocacy & Representation: Represent YWCA Richmond at high-profile events, media opportunities, civic forums, and legislative engagements to amplify impact and influence. Advancement & Revenue Generation Fundraising Oversight: Provide strategic leadership for all fundraising functions, including major gifts, annual giving, corporate social responsibility (CSR), institutional funding, and government grants. Revenue Generation: Lead the development of multi-year, multi-layered partnership agreements that integrate funding, co-branding, and programmatic collaboration. Stewardship & Relationship Building: Cultivate deep relationships with high-net-worth individuals, foundation leaders, and corporate executives. Grant Strategy: Oversee grant development and management to ensure alignment with mission priorities and maximize funding capture. Advancement Projection: Lead revenue forecasting in partnership with finance and the executive team. Marketing, Communications & Brand Strategy Integrated Communications: Direct comprehensive marketing and communications strategies that align storytelling with fundraising, advocacy, Sprout School, Domestic Violence Resources, and partnership goals. Executive Voice & Visibility: Partner with the CEO to serve as a public-facing leader and spokesperson for the organization. Oversee efforts that advance YWCA Richmond's mission, collaborating with community partners and policymakers. Digital Strategy: Ensure a consistent, high-impact digital and social media presence across all platforms for all programs. Crisis Communications: Lead crisis communications planning and response to protect and strengthen organizational reputation. Team Leadership & Cross-Functional Alignment Talent Development: Lead and mentor a high-performing team including Advancement, Marketing & Communications, and Partnership leaders. Cross-Functional Collaboration: Ensure seamless coordination between external-facing teams and program leadership so brand promises are matched by service delivery and fiscal responsibility. Board Partnership: Collaborate with the Board of Directors on donor engagement, external relations strategy, and network expansion. Reporting: Establish clear performance benchmarks and accountability systems aligned with revenue and engagement goals. Report on KPI performance to CEO and the Board. Organizational Leadership Executive Leadership: Actively participate in executive leadership team meetings, strategic planning, budgeting, and organizational decision-making. Cross Functional Collaboration: Contribute to culture-building, long-term sustainability planning, and cross department collaboration. Mission-Driven Leadership: Model equity-centered leadership rooted in transparency, accountability and innovation. Required Experience & Qualifications: Leadership Experience: 15+ years of progressive leadership in fundraising, external relations, business development, or partnerships, with at least 10 years in senior management. Proven Results: Demonstrated success securing seven-figure gifts, multi-year corporate partnerships, or complex institutional funding. Equity Leadership: Deep commitment to racial and gender equity; experience leading within mission-driven or social justice organizations strongly preferred. Strategic Skills: Expertise in complex negotiations, partnership financial modeling, and CRM systems such as Salesforce. Education: Bachelor's degree required; MBA, MPA, or Master's in Nonprofit Management preferred. Core Competencies: Strategic Vision: Translates mission and strategy into integrated external campaigns, revenue growth, and public influence. Relationship Excellence: A trusted connector who builds authentic, long-term relationships across sectors and communities. Innovation & Growth Mindset: Advances creative, "win-win" partnership models that move beyond transactional fundraising. Cultural & Political Acumen: Navigates complex social, political, and community landscapes with integrity and equity at the center. Equity-Driven Influence: Advance racial and gender equity through external engagement and public leadership. Financial Acumen: Develop diversified revenue streams that ensure long-term sustainability. Staff understand the critical role volunteers play in achieving YWCA Richmond's mission and provide volunteers with appropriate support, respect, and communication. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The incumbent is expected to perform other duties necessary for the effective operation of the department. The YWCA Richmond provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. PI142e3479d60d-6459
03/20/2026
Full time
Position Summary: The Chief Relations Officer (CRO) is a senior executive responsible for leading the holistic, external strategy to advance revenue growth, brand influence, impact, and long-term sustainability of YWCA Richmond. As a member of the executive leadership team, the CRO drives the organization's integrated advancement efforts including fundraising, communications, marketing, public engagement, partnerships, and government relations strategy in alignment with the strategic plan and mission. Working in close partnership with the CEO and Board of Directors, the CRO serves as a key architect of YWCA Richmond's brand, a driver of sustainable and diversified revenue, and a visible leader advancing racial and gender justice locally and statewide. The CRO is a high-profile role representing the CEO when necessary, at key functions, to funders, and the media. Role & Responsibilities: Primary Position Outcomes: Integrated Brand & Mission Execution: Ensure a unified, mission centered brand and narrative across all fundraising, marketing, partnerships, and external engagements in alignment with the Strategic Plan for all agency programs. Revenue Growth & Diversification: Develop and drive sustainable diversified multi-year revenue strategy that ensures sustainable growth across major gifts, institutional and government grants, corporate partnerships, and innovative funding models. Strategic Alliance Portfolio: Build and steward a high-impact portfolio of cross-sector partnerships that deliver both financial investment and programmatic scale. Thought Leadership & Public Influence: Position YWCA Richmond as a premier convener and trusted voice on racial justice, gender equity, violence intervention & prevention, housing stability, and early childhood education. Stakeholder & Alumni Activation: Transform donors, alumni, corporate partners, and community leaders into a mobilized network of advocates, ambassadors, and investors. Key Responsibilities: Strategic Leadership & Partnership Development Executive Thought Partner: Serve as a strategic advisor to the CEO and Board on external positioning, long-term alliances, and organizational visibility. Ecosystem & Alliance Management: Identify, negotiate, and manage high-value partnerships with corporations, foundations, government entities, and nonprofits. External Advocacy & Representation: Represent YWCA Richmond at high-profile events, media opportunities, civic forums, and legislative engagements to amplify impact and influence. Advancement & Revenue Generation Fundraising Oversight: Provide strategic leadership for all fundraising functions, including major gifts, annual giving, corporate social responsibility (CSR), institutional funding, and government grants. Revenue Generation: Lead the development of multi-year, multi-layered partnership agreements that integrate funding, co-branding, and programmatic collaboration. Stewardship & Relationship Building: Cultivate deep relationships with high-net-worth individuals, foundation leaders, and corporate executives. Grant Strategy: Oversee grant development and management to ensure alignment with mission priorities and maximize funding capture. Advancement Projection: Lead revenue forecasting in partnership with finance and the executive team. Marketing, Communications & Brand Strategy Integrated Communications: Direct comprehensive marketing and communications strategies that align storytelling with fundraising, advocacy, Sprout School, Domestic Violence Resources, and partnership goals. Executive Voice & Visibility: Partner with the CEO to serve as a public-facing leader and spokesperson for the organization. Oversee efforts that advance YWCA Richmond's mission, collaborating with community partners and policymakers. Digital Strategy: Ensure a consistent, high-impact digital and social media presence across all platforms for all programs. Crisis Communications: Lead crisis communications planning and response to protect and strengthen organizational reputation. Team Leadership & Cross-Functional Alignment Talent Development: Lead and mentor a high-performing team including Advancement, Marketing & Communications, and Partnership leaders. Cross-Functional Collaboration: Ensure seamless coordination between external-facing teams and program leadership so brand promises are matched by service delivery and fiscal responsibility. Board Partnership: Collaborate with the Board of Directors on donor engagement, external relations strategy, and network expansion. Reporting: Establish clear performance benchmarks and accountability systems aligned with revenue and engagement goals. Report on KPI performance to CEO and the Board. Organizational Leadership Executive Leadership: Actively participate in executive leadership team meetings, strategic planning, budgeting, and organizational decision-making. Cross Functional Collaboration: Contribute to culture-building, long-term sustainability planning, and cross department collaboration. Mission-Driven Leadership: Model equity-centered leadership rooted in transparency, accountability and innovation. Required Experience & Qualifications: Leadership Experience: 15+ years of progressive leadership in fundraising, external relations, business development, or partnerships, with at least 10 years in senior management. Proven Results: Demonstrated success securing seven-figure gifts, multi-year corporate partnerships, or complex institutional funding. Equity Leadership: Deep commitment to racial and gender equity; experience leading within mission-driven or social justice organizations strongly preferred. Strategic Skills: Expertise in complex negotiations, partnership financial modeling, and CRM systems such as Salesforce. Education: Bachelor's degree required; MBA, MPA, or Master's in Nonprofit Management preferred. Core Competencies: Strategic Vision: Translates mission and strategy into integrated external campaigns, revenue growth, and public influence. Relationship Excellence: A trusted connector who builds authentic, long-term relationships across sectors and communities. Innovation & Growth Mindset: Advances creative, "win-win" partnership models that move beyond transactional fundraising. Cultural & Political Acumen: Navigates complex social, political, and community landscapes with integrity and equity at the center. Equity-Driven Influence: Advance racial and gender equity through external engagement and public leadership. Financial Acumen: Develop diversified revenue streams that ensure long-term sustainability. Staff understand the critical role volunteers play in achieving YWCA Richmond's mission and provide volunteers with appropriate support, respect, and communication. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The incumbent is expected to perform other duties necessary for the effective operation of the department. The YWCA Richmond provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. PI142e3479d60d-6459
Catering Director
ARAMARK Corporation San Francisco, California
Job Description Position Description: Director level position. Responsible for developing and executing catering solutions to meet guests' specific event needs. Facilitates sales growth and client engagement, creating exceptional event experiences. Scope of Role: Ensures catering operations comply with Harvest Table's Executional Framework. Delivers consistent, best-in-class quality in planning and execution of events. Manages catering operations, sales, and execution to ensure quality in final presentation of food. Compensation COMPENSATION: The salary range for this position is $85,000 to $95,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Client Relationships-Develops and maintains effective client and customer rapport for mutually beneficial business relationships. Demonstrates excellent customer service using Harvest Table's standard model. Implements communication strategy provided by marketing team in order to build catering revenue. Financial Performance-Responsible for on delivering food and labor targets. Develops and executes strategies to achieve catering revenue forecasts. Productivity-Responsible for executing catering events of varied size and scope, including staffing and management. Ensures accurate reporting of all catering-related revenue, expenses, and receivables. Coordinates activities with other departments as appropriate. Compliance-Ensures compliance with Harvest Table's food, occupational, and environmental safety policies in all culinary and kitchen operations. Complies with all applicable policies, rules and regulations, including (but not limited to) those relating to safety, health, and wage and hour practices. Qualifications Requires at least 4 years' experience and 1 to 3 years in a management role. Bachelor's degree or equivalent experience. A strong value system, unquestioned integrity, and good listening skills. Excellent communication skills. About Harvest Table Culinary Group Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At HTCG, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
03/20/2026
Full time
Job Description Position Description: Director level position. Responsible for developing and executing catering solutions to meet guests' specific event needs. Facilitates sales growth and client engagement, creating exceptional event experiences. Scope of Role: Ensures catering operations comply with Harvest Table's Executional Framework. Delivers consistent, best-in-class quality in planning and execution of events. Manages catering operations, sales, and execution to ensure quality in final presentation of food. Compensation COMPENSATION: The salary range for this position is $85,000 to $95,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Client Relationships-Develops and maintains effective client and customer rapport for mutually beneficial business relationships. Demonstrates excellent customer service using Harvest Table's standard model. Implements communication strategy provided by marketing team in order to build catering revenue. Financial Performance-Responsible for on delivering food and labor targets. Develops and executes strategies to achieve catering revenue forecasts. Productivity-Responsible for executing catering events of varied size and scope, including staffing and management. Ensures accurate reporting of all catering-related revenue, expenses, and receivables. Coordinates activities with other departments as appropriate. Compliance-Ensures compliance with Harvest Table's food, occupational, and environmental safety policies in all culinary and kitchen operations. Complies with all applicable policies, rules and regulations, including (but not limited to) those relating to safety, health, and wage and hour practices. Qualifications Requires at least 4 years' experience and 1 to 3 years in a management role. Bachelor's degree or equivalent experience. A strong value system, unquestioned integrity, and good listening skills. Excellent communication skills. About Harvest Table Culinary Group Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At HTCG, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
Local Account Executive
xPO Winchester, Virginia
What you'll need to succeed as a Local Account Executive at XPOMinimum qualifications:Bachelor's degree, 4 years of related work experience or equivalent military experience1 year of direct business-to-business selling experience supporting both local and national sales efforts Experience with Microsoft Office (PowerPoint)Experience working with enterprise Customer Relationship Management (CRM) toolsAvailable and flexible to work evenings and some weekends as neededValid driver's license and satisfactory driving record Preferred qualifications:2 years of direct business-to-business selling experience supporting both local and national sales efforts Experience working with Salesforce.comProven track record of success in sales, customer relations and collaborating across multiple business units Competitive nature with a hunter mentality and a strong desire to winExcellent verbal and written communication skillsSolid time management and organizational skills with the ability to be productive in a variety of work environmentsAbility to understand competitor strategies, products, and pricing patterns About the Local Account Executive jobPay, benefits and more:Competitive compensation packageFull health insurance benefits available on day oneLife and disability insuranceEarn up to 15 days of PTO over your first year 9 paid company holidays401(k) option with company matchEducation assistanceOpportunity to participate in a company incentive plan What you'll do on a typical day:Conduct daily face-to-face customer visits to drive sales increases and support local sales in national and strategic accounts Grow share of wallet within existing customer base, gain share of wallet from new customers and grow overall market share within your assigned territory Negotiate contracts and pricing with customers Facilitate the networking of Directors of Sales/Operations, Service Center Managers and Supervisors with the customer Work with Customer Support Specialists, Customer Service Representatives and other sales support staff to ensure effective administrative support and customer satisfactionDevelop relationships vertically and horizontally within customer organizationsShare market and sales status with local service center; describe future business opportunities for local employees About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
03/20/2026
Full time
What you'll need to succeed as a Local Account Executive at XPOMinimum qualifications:Bachelor's degree, 4 years of related work experience or equivalent military experience1 year of direct business-to-business selling experience supporting both local and national sales efforts Experience with Microsoft Office (PowerPoint)Experience working with enterprise Customer Relationship Management (CRM) toolsAvailable and flexible to work evenings and some weekends as neededValid driver's license and satisfactory driving record Preferred qualifications:2 years of direct business-to-business selling experience supporting both local and national sales efforts Experience working with Salesforce.comProven track record of success in sales, customer relations and collaborating across multiple business units Competitive nature with a hunter mentality and a strong desire to winExcellent verbal and written communication skillsSolid time management and organizational skills with the ability to be productive in a variety of work environmentsAbility to understand competitor strategies, products, and pricing patterns About the Local Account Executive jobPay, benefits and more:Competitive compensation packageFull health insurance benefits available on day oneLife and disability insuranceEarn up to 15 days of PTO over your first year 9 paid company holidays401(k) option with company matchEducation assistanceOpportunity to participate in a company incentive plan What you'll do on a typical day:Conduct daily face-to-face customer visits to drive sales increases and support local sales in national and strategic accounts Grow share of wallet within existing customer base, gain share of wallet from new customers and grow overall market share within your assigned territory Negotiate contracts and pricing with customers Facilitate the networking of Directors of Sales/Operations, Service Center Managers and Supervisors with the customer Work with Customer Support Specialists, Customer Service Representatives and other sales support staff to ensure effective administrative support and customer satisfactionDevelop relationships vertically and horizontally within customer organizationsShare market and sales status with local service center; describe future business opportunities for local employees About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
USAA
Customer Service Advisor
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00 - $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/20/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handle inbound member calls in a fast-paced contact center environment Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Apply strong time and call management skills in assisting members with banking needs Embrace continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications Strong interpersonal and communication skills Successful completion of a job-related assessment is required What sets you apart: 1 year of proven customer engagement in a needs based sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles. Experience thriving in a high volume, fast paced contact center Over six months of high volume phone engagement (60%+), demonstrating strong communication, de escalation skills, and confidence handling complex customer matters. US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,680.00 - $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director, Partner Success, Int'l
MetaMetrics, Inc Durham, North Carolina
Description: The Director, Partner Success, Int'l is responsible for ensuring that MetaMetrics' international customers achieve measurable value and sustained success with MetaMetrics's core solutions, namely the Lexile and Quantile Frameworks. They are also responsible for providing partner support to MetaMetrics' international resellers. This role oversees the full customer journey-from onboarding and implementation through renewal-focusing on driving adoption, satisfaction, and learning outcomes across a growing portfolio of international partners. This role will oversee the successful execution of international contract renewals and will be responsible for building key partnerships with sales, marketing, product, and implementation personnel within our international partner organizations. The ideal candidate combines a deep understanding of the international education landscape and experience in K12 assessment, along with a strong client relations background and a passion for helping learners thrive through the use of actionable assessment data. Essential Duties & Responsibilities Oversee the successful execution of international contract renewals assigned Ensure the successful implementation of every aspect of MetaMetrics deliverables Act as the primary point of contact and field queries for sales, implementation, and training personnel within MetaMetrics and its assessment and product partners. Form strong alliances with sales, implementation, and training personnel within those organizations. Manage regular partner meetings; track and resolve issues; negotiate and schedule internal MetaMetrics resources to assist partners as needed; and coordinate with sales, product, and R&D departments as appropriate. Keep partners informed about MetaMetrics' marketing initiatives, ensure alignment between MetaMetrics and partners' sales and marketing organizations, especially around new product launches; get into their sales and marketing organizations and become indispensable to them; be their sales and marketing advocate within MetaMetrics. Develop and present introductory information sessions and support materials as part of the sales process to help potential customers better understand the value of Lexile and Quantile measures. Conduct online and in-person training sessions for partner sales, implementation, and training personnel on an ongoing basis. Deliver relevant implementation materials. Ensure sessions and implementation materials are archived and easily accessible for new hires within partner organizations. Develop reports to communicate customer needs to MetaMetrics sales, product, and R&D departments. Assist in the identification and coordination of international commercial opportunities for conferences and/or presentations that align with our strategic aims; Seek academic opportunities to further establish the credibility of our metrics, including internal research opportunities, conferences, and speaking opportunities. Provide onboarding, training, and support to MetaMetrics' Resellers. Directly supervises any personnel hired to facilitate partner training initiatives, coordinates hiring of and leads training efforts for new personnel, coordinates training schedule and budget, if necessary. Represents the Partner Success team in a wide variety of internal meetings focused on the development and/or refinement of new and existing research and technologies. Monitors and reports on relevant KPIs; performs other duties as assigned. Travel: This position requires up to 30% travel, some international travel, to support company initiatives, meetings, and collaboration with global partners. Supervisory Responsibilities: This position has no direct supervisory responsibilities. Requirements: Education and/or Experience: Bachelor's degree with a minimum of 3-5 years of recent experience working with partner agencies, including but not limited to international K12 organizations, K12 ed tech corporations, and school systems Knowledge and experience with the International Education Landscape - specifically English Language Learners Knowledge of sales and renewal processes and related metrics 3-5 years of experience managing projects or programs. Experience leading and facilitating professional learning opportunities with partner agencies and/or educators, in both face-to-face and online environments. Excellent organizational, time management, and communication skills. Knowledge of The Lexile Framework for Reading and The Quantile Framework for Mathematics preferred. Computer Skills: Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Gmail, Salesforce, SmartSheet, Network file management and Internet navigation. CRM experience required - Salesforce SmartSheet experience desired Communication Skills: Ability to communicate, present, and influence all levels of an organization, including executive and C-level Compensation details: 00 Yearly Salary PI40bee66ed8b3-7729
03/20/2026
Full time
Description: The Director, Partner Success, Int'l is responsible for ensuring that MetaMetrics' international customers achieve measurable value and sustained success with MetaMetrics's core solutions, namely the Lexile and Quantile Frameworks. They are also responsible for providing partner support to MetaMetrics' international resellers. This role oversees the full customer journey-from onboarding and implementation through renewal-focusing on driving adoption, satisfaction, and learning outcomes across a growing portfolio of international partners. This role will oversee the successful execution of international contract renewals and will be responsible for building key partnerships with sales, marketing, product, and implementation personnel within our international partner organizations. The ideal candidate combines a deep understanding of the international education landscape and experience in K12 assessment, along with a strong client relations background and a passion for helping learners thrive through the use of actionable assessment data. Essential Duties & Responsibilities Oversee the successful execution of international contract renewals assigned Ensure the successful implementation of every aspect of MetaMetrics deliverables Act as the primary point of contact and field queries for sales, implementation, and training personnel within MetaMetrics and its assessment and product partners. Form strong alliances with sales, implementation, and training personnel within those organizations. Manage regular partner meetings; track and resolve issues; negotiate and schedule internal MetaMetrics resources to assist partners as needed; and coordinate with sales, product, and R&D departments as appropriate. Keep partners informed about MetaMetrics' marketing initiatives, ensure alignment between MetaMetrics and partners' sales and marketing organizations, especially around new product launches; get into their sales and marketing organizations and become indispensable to them; be their sales and marketing advocate within MetaMetrics. Develop and present introductory information sessions and support materials as part of the sales process to help potential customers better understand the value of Lexile and Quantile measures. Conduct online and in-person training sessions for partner sales, implementation, and training personnel on an ongoing basis. Deliver relevant implementation materials. Ensure sessions and implementation materials are archived and easily accessible for new hires within partner organizations. Develop reports to communicate customer needs to MetaMetrics sales, product, and R&D departments. Assist in the identification and coordination of international commercial opportunities for conferences and/or presentations that align with our strategic aims; Seek academic opportunities to further establish the credibility of our metrics, including internal research opportunities, conferences, and speaking opportunities. Provide onboarding, training, and support to MetaMetrics' Resellers. Directly supervises any personnel hired to facilitate partner training initiatives, coordinates hiring of and leads training efforts for new personnel, coordinates training schedule and budget, if necessary. Represents the Partner Success team in a wide variety of internal meetings focused on the development and/or refinement of new and existing research and technologies. Monitors and reports on relevant KPIs; performs other duties as assigned. Travel: This position requires up to 30% travel, some international travel, to support company initiatives, meetings, and collaboration with global partners. Supervisory Responsibilities: This position has no direct supervisory responsibilities. Requirements: Education and/or Experience: Bachelor's degree with a minimum of 3-5 years of recent experience working with partner agencies, including but not limited to international K12 organizations, K12 ed tech corporations, and school systems Knowledge and experience with the International Education Landscape - specifically English Language Learners Knowledge of sales and renewal processes and related metrics 3-5 years of experience managing projects or programs. Experience leading and facilitating professional learning opportunities with partner agencies and/or educators, in both face-to-face and online environments. Excellent organizational, time management, and communication skills. Knowledge of The Lexile Framework for Reading and The Quantile Framework for Mathematics preferred. Computer Skills: Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Gmail, Salesforce, SmartSheet, Network file management and Internet navigation. CRM experience required - Salesforce SmartSheet experience desired Communication Skills: Ability to communicate, present, and influence all levels of an organization, including executive and C-level Compensation details: 00 Yearly Salary PI40bee66ed8b3-7729
USAA
Insurance Professional - Sales and Service
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MST to 9:00 pm MST. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Phoenix Arizona office located at 1 Norterra Drive, Phoenix, AZ 85085. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8 hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/20/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MST to 9:00 pm MST. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Phoenix Arizona office located at 1 Norterra Drive, Phoenix, AZ 85085. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8 hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in February, March and April, we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix Arizona office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Current ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 8hr shift within the hours of 8:00 AM - 6:00 PM Local Time USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,370 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/20/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in February, March and April, we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix Arizona office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Current ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 8hr shift within the hours of 8:00 AM - 6:00 PM Local Time USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,370 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Human Resources Manager
OPW Allentown, Pennsylvania
The Human Resources Manager plays an integral role in the organization by providing full range HR support to the Acme Cryogenics locations in North America. In this role, you will be the liaison between Human Resources and Functional Leadership to support business needs while improving the effectiveness and efficiency of processes and programs. We are seeking a strong leader to ensure we have a happy and productive workplace where all employees work to realize our company's established objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role. This position requires flexibility with assigned duties and willingness to take on new tasks. It is critical the HR Manager effectively demonstrates a hands-on attitude, willing to go the extra distance to ensure employee expectations are met and communicate concisely and honestly within the HR department and to all employees, managers, and the leadership team. Must be able to contribute in a fast-paced environment. This position reports to the Director of HR. What You'll Do Develop and implement HR strategies and initiatives aligned with the overall business strategy. Partner with the leadership team to understand and execute the organization's headcount strategy for current and future needs. Manage the talent acquisition process, including recruitment, interviewing, hiring, and onboarding of qualified job applicants, particularly for managerial, exempt, and professional roles; required to collaborate with hiring managers and department heads to understand skills and competencies required for job openings. Support current and future business needs through employee development, engagement, and motivation. Nurture a positive working environment. Provide HR reporting and recommendations to management and leadership using HR metrics. Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance. Some travel will be required between facilities (10%) What You'll Bring Bachelor's degree in human resources or related field. Minimum 10 years' experience as a Human Resources Manager with multi-site manufacturing responsibilities. Demonstratable interpersonal, negotiation and conflict resolution skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Use sound judgement and demonstrated ability to make concise, time sensitive decisions. Demonstratable experience with HR metrics. Demonstratable ability to multi-task, prioritize and work well under pressure. Excellent active listening and presentation skills. People-oriented and results driven. Ability to build and effectively manage interpersonal relationships at all levels of the organization. Ability to act with integrity, professionalism, and confidentiality. In-depth knowledge of employment related laws and regulations. In-depth knowledge of HR best practices. Intermediate to Advanced knowledge of Microsoft Word, PowerPoint, Excel, Outlook and other HR application systems and databases. The Ideal Candidate Will Also Bring PHR/SPHR Certification preferred. Experience working in a matrix environment. OPW Propane Energy Solutions (PES) is your premier choice for alternative fuel solutions. With over a century of expertise in manufacturing top-of-the-line gas flow and control products, PES stands at the forefront of innovation in the industry. Our proven technology in LPG and NH3 products allows us to craft solutions compatible with emerging alternatives like Bio LPG formulations and ammonia. Whether it's storage, transportation, or setting up filling stations, PES's commitment to quality, performance, and cost-effectiveness is unparalleled. We pride ourselves on delivering tested and reliable solutions backed by unrivaled technical and sales support. From our roots in the U.S.A. to our global reach with regional customization, PES is poised to meet the challenges and seize the opportunities of this new era of energy. For more information on OPW's Propane Energy Solutions, please visit our website: OPW Propane Energy Solutions. Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV). Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site .
03/20/2026
Full time
The Human Resources Manager plays an integral role in the organization by providing full range HR support to the Acme Cryogenics locations in North America. In this role, you will be the liaison between Human Resources and Functional Leadership to support business needs while improving the effectiveness and efficiency of processes and programs. We are seeking a strong leader to ensure we have a happy and productive workplace where all employees work to realize our company's established objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role. This position requires flexibility with assigned duties and willingness to take on new tasks. It is critical the HR Manager effectively demonstrates a hands-on attitude, willing to go the extra distance to ensure employee expectations are met and communicate concisely and honestly within the HR department and to all employees, managers, and the leadership team. Must be able to contribute in a fast-paced environment. This position reports to the Director of HR. What You'll Do Develop and implement HR strategies and initiatives aligned with the overall business strategy. Partner with the leadership team to understand and execute the organization's headcount strategy for current and future needs. Manage the talent acquisition process, including recruitment, interviewing, hiring, and onboarding of qualified job applicants, particularly for managerial, exempt, and professional roles; required to collaborate with hiring managers and department heads to understand skills and competencies required for job openings. Support current and future business needs through employee development, engagement, and motivation. Nurture a positive working environment. Provide HR reporting and recommendations to management and leadership using HR metrics. Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance. Some travel will be required between facilities (10%) What You'll Bring Bachelor's degree in human resources or related field. Minimum 10 years' experience as a Human Resources Manager with multi-site manufacturing responsibilities. Demonstratable interpersonal, negotiation and conflict resolution skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Use sound judgement and demonstrated ability to make concise, time sensitive decisions. Demonstratable experience with HR metrics. Demonstratable ability to multi-task, prioritize and work well under pressure. Excellent active listening and presentation skills. People-oriented and results driven. Ability to build and effectively manage interpersonal relationships at all levels of the organization. Ability to act with integrity, professionalism, and confidentiality. In-depth knowledge of employment related laws and regulations. In-depth knowledge of HR best practices. Intermediate to Advanced knowledge of Microsoft Word, PowerPoint, Excel, Outlook and other HR application systems and databases. The Ideal Candidate Will Also Bring PHR/SPHR Certification preferred. Experience working in a matrix environment. OPW Propane Energy Solutions (PES) is your premier choice for alternative fuel solutions. With over a century of expertise in manufacturing top-of-the-line gas flow and control products, PES stands at the forefront of innovation in the industry. Our proven technology in LPG and NH3 products allows us to craft solutions compatible with emerging alternatives like Bio LPG formulations and ammonia. Whether it's storage, transportation, or setting up filling stations, PES's commitment to quality, performance, and cost-effectiveness is unparalleled. We pride ourselves on delivering tested and reliable solutions backed by unrivaled technical and sales support. From our roots in the U.S.A. to our global reach with regional customization, PES is poised to meet the challenges and seize the opportunities of this new era of energy. For more information on OPW's Propane Energy Solutions, please visit our website: OPW Propane Energy Solutions. Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV). Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site .
Golden Reserve LLC
Divisional Director - Financial Advisor
Golden Reserve LLC Toledo, Ohio
Description: Golden Reserve is looking for an experienced advisor to lead the Toledo region supporting 2 locations. This leadership role will have the opportunity to execute client meetings and lead a team of financial retirement planners. The expectation will be to establish yourself as a top-tier sales performer in the first 12-month period, then you will assume management and leadership of your team. This is a player-coach role that is 75% client-facing sales and 25% leadership management. We are a full-service RIA and insurance firm, that built our company trying to not just change the financial industry for the retirees we serve - but for the team of financial professionals we hire. Some of the driving reasons advisors choose Golden Reserve: (1) world-class media-driven marketing allowing us to provide you with pre-qualified leads, (2) flat-fee client pricing and (3) partnerships with estate planning law firms and CPA firms to allow each plan to include legal and tax services for our clients, at no additional cost. Golden Reserve lead generation is driven by its nation-wide radio and television show ( ), seminar workshops, digital and world-class client services. In a short period of time, we have grown to 40+ offices covering 9 states and we are just getting started. We Provide: - Salary o $200,000 - $225,000 salary, based on experience o Additional uncapped production and bonus compensation o Guaranteed $50,000 salary bump increase after first 12 months - Prospects o You don't need a book of business - we provide you with pre-qualified leads - Benefits o Generous PTO policy, Health & Dental, 401(k) & Life Insurance We Require: - Five (5)+ Years of new client selling experience (not servicing) - State Life & Health Insurance Licenses - FINRA Series 65, or equivalent - GRIT - we all built this company brick by brick with a blue-collar mindset embracing accountability, ownership, problem-solving and toughness If you want to help us change the world of finance and are looking for a highly challenging and rewarding career, please fill out our application and send over your resume. BUT BEFORE YOU APPLY - learn more about how Golden Reserve is different than other financial firms at . Take a look at our CEO's Amazon bestselling book that defines our company's culture and mission - Fire Your Financial Advisor : 40 Years of Greed & Exploitation of the American Retiree and How You Can Fight Back ( Requirements: Compensation details: 00 Yearly Salary PI0031ab20cd15-1514
03/20/2026
Full time
Description: Golden Reserve is looking for an experienced advisor to lead the Toledo region supporting 2 locations. This leadership role will have the opportunity to execute client meetings and lead a team of financial retirement planners. The expectation will be to establish yourself as a top-tier sales performer in the first 12-month period, then you will assume management and leadership of your team. This is a player-coach role that is 75% client-facing sales and 25% leadership management. We are a full-service RIA and insurance firm, that built our company trying to not just change the financial industry for the retirees we serve - but for the team of financial professionals we hire. Some of the driving reasons advisors choose Golden Reserve: (1) world-class media-driven marketing allowing us to provide you with pre-qualified leads, (2) flat-fee client pricing and (3) partnerships with estate planning law firms and CPA firms to allow each plan to include legal and tax services for our clients, at no additional cost. Golden Reserve lead generation is driven by its nation-wide radio and television show ( ), seminar workshops, digital and world-class client services. In a short period of time, we have grown to 40+ offices covering 9 states and we are just getting started. We Provide: - Salary o $200,000 - $225,000 salary, based on experience o Additional uncapped production and bonus compensation o Guaranteed $50,000 salary bump increase after first 12 months - Prospects o You don't need a book of business - we provide you with pre-qualified leads - Benefits o Generous PTO policy, Health & Dental, 401(k) & Life Insurance We Require: - Five (5)+ Years of new client selling experience (not servicing) - State Life & Health Insurance Licenses - FINRA Series 65, or equivalent - GRIT - we all built this company brick by brick with a blue-collar mindset embracing accountability, ownership, problem-solving and toughness If you want to help us change the world of finance and are looking for a highly challenging and rewarding career, please fill out our application and send over your resume. BUT BEFORE YOU APPLY - learn more about how Golden Reserve is different than other financial firms at . Take a look at our CEO's Amazon bestselling book that defines our company's culture and mission - Fire Your Financial Advisor : 40 Years of Greed & Exploitation of the American Retiree and How You Can Fight Back ( Requirements: Compensation details: 00 Yearly Salary PI0031ab20cd15-1514
Customer Service and Distribution Manager
DCI Donor Services Nashville, Tennessee
DCI Donor Services DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank's management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank's strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS's donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate. Determines appropriate "par" levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies. Performs other duties as assigned. The ideal candidate will have: Associate's Degree required/Bachelor's Degree preferred in related field Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience CTBS required within first year of employment Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required. Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination. You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability. PI4d34d60402c4-4615
03/20/2026
Full time
DCI Donor Services DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank's management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank's strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS's donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate. Determines appropriate "par" levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times. Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate. Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field. Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate. Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment. Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports. Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers. Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies. Performs other duties as assigned. The ideal candidate will have: Associate's Degree required/Bachelor's Degree preferred in related field Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience CTBS required within first year of employment Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required. Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination. You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability. PI4d34d60402c4-4615
Life Insurance Case Manager
Level Four Group Dallas, Texas
Our Team is growing, and we need you! Come be a part of this disruption in the financial services marketplace! By joining the Level Four family of companies, you'll be joining one of the fastest growing wealth management firms in the country. After 20+ years, we still have an entrepreneurial spirit, dedicated to embracing change. We are national in scope with offices throughout the U.S., yet with local roots here in North Texas. We offer: Casual Work Environment Generous Paid Time Off Flexible Work Schedule Great Benefits And More Come take your career path to the next level! The Life Insurance Case Manager maintains primary ownership of cases during the new business process which requires engaging in frequent communication and coordination between insurance agents, insurance carriers, and internal resources. Responsible for setting their agent's expectations appropriately and providing an excellent experience throughout the process. This position reports to the Director of Insurance Operations. Essential responsibilities and tasks of the Life Insurance Case Manager are: This individual will be responsible for successfully processing insurance applications from the time that they are received through the point at which the policy is issued. Because the successful and timely processing of applications directly impacts company revenue, this is a highly visible and important position. This position will require a significant amount of relationship management responsibility, as this individual will interact with a wide variety of internal and external parties. Review all incoming insurance applications to make sure they are properly/thoroughly completed Communicate application status to all interested parties (agents, carriers, sales, management, etc.) Proactively take all necessary actions to move the application process forward with a sense of urgency Negotiate for preferential rates with various insurance carriers, if applicable Maintain and solidify relationships with the agents (clients) that submit business Additional duties as required Successful Life Insurance Case Manger candidates will have: Required Strong organizational skills as well as strong attention to detail in order to produce accurate results Polished and professional communication skills: interpersonal, written, and oral Strong computer skills that include a knowledge of Office Suite and internet navigation Ability to work independently as well as within a team environment The ideal candidate should enjoy working in a fast-paced, sales-oriented environment and be adept at maintaining and solidifying important business relationships. Preferred Understanding of insurance products in general Icing on the Cake Working knowledge of Agency Integrator System Powered by JazzHR PIcd7ac9bfbeea-9304
03/20/2026
Full time
Our Team is growing, and we need you! Come be a part of this disruption in the financial services marketplace! By joining the Level Four family of companies, you'll be joining one of the fastest growing wealth management firms in the country. After 20+ years, we still have an entrepreneurial spirit, dedicated to embracing change. We are national in scope with offices throughout the U.S., yet with local roots here in North Texas. We offer: Casual Work Environment Generous Paid Time Off Flexible Work Schedule Great Benefits And More Come take your career path to the next level! The Life Insurance Case Manager maintains primary ownership of cases during the new business process which requires engaging in frequent communication and coordination between insurance agents, insurance carriers, and internal resources. Responsible for setting their agent's expectations appropriately and providing an excellent experience throughout the process. This position reports to the Director of Insurance Operations. Essential responsibilities and tasks of the Life Insurance Case Manager are: This individual will be responsible for successfully processing insurance applications from the time that they are received through the point at which the policy is issued. Because the successful and timely processing of applications directly impacts company revenue, this is a highly visible and important position. This position will require a significant amount of relationship management responsibility, as this individual will interact with a wide variety of internal and external parties. Review all incoming insurance applications to make sure they are properly/thoroughly completed Communicate application status to all interested parties (agents, carriers, sales, management, etc.) Proactively take all necessary actions to move the application process forward with a sense of urgency Negotiate for preferential rates with various insurance carriers, if applicable Maintain and solidify relationships with the agents (clients) that submit business Additional duties as required Successful Life Insurance Case Manger candidates will have: Required Strong organizational skills as well as strong attention to detail in order to produce accurate results Polished and professional communication skills: interpersonal, written, and oral Strong computer skills that include a knowledge of Office Suite and internet navigation Ability to work independently as well as within a team environment The ideal candidate should enjoy working in a fast-paced, sales-oriented environment and be adept at maintaining and solidifying important business relationships. Preferred Understanding of insurance products in general Icing on the Cake Working knowledge of Agency Integrator System Powered by JazzHR PIcd7ac9bfbeea-9304
Sr. Manager E-Commerce Operations
Bel Brands USA Illinois City, Illinois
Country: United States City: Remote (USA) Job Family: Marketing Contract Type: Unlimited-term Job ID: 53237 Sr. Manager E-Commerce Operations At Bel, we are not just a company-we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel , GoGo squeeZ , The Laughing Cow , and Boursin , our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. Job Description Summary The E-Commerce Operations Senior Manager drives the execution and optimization of our content syndication, search, categorization, and e-commerce performance. This role takes ownership of end-to-end product content integrity across all platforms, maximizes discoverability and conversion, and champions thought leadership to keep our e-commerce strategy ahead of industry trends. This position requires an analytical e-com expert who can drive change, business growth, install best practices and is motivated by continuous performance optimization. The right leader will effectively partner with a wide range of stakeholders and demonstrate the ability to prioritize and identify data-driven opportunities. The e-com Operations manager will report to the US Shopper Director and support both the US cheese and squeeZ categories which requires travel about once a month or on as needed basis. Essential Duties and Responsibilities Best-in-class Content Strategy & Execution: Partner with the Shopper team to develop and implement optimized content to ensure accurate, up-to-date product content-including images, attributes, and descriptions- is pushed to all customers and digital platforms Oversee digital shelf audits and resolve discrepancies to ensure consistency and compliance. Search Strategy & Discoverability: Lead search optimization initiatives to enhance product visibility and conversion rates on third-party retailer sites. Collaborate with Shopper, brand and sales teams to deliver best-in-class SEO and paid search tactics within the e-commerce ecosystem. Categorization & Attribute Management: Own the development and enrichment of product categorization and attribute assignments to match channel best practices, improve consumer navigation, and boost shelf placement. Monitor and adapt categorization strategies to align with each retailer's algorithm and taxonomy changes. e-Commerce Channel Performance: Analyze sales, traffic, content health, and conversion data to diagnose performance drivers and uncover opportunities for improvement. Provide recommendations to optimize the e-com assortment to drive growth and efficiency I partnership with the sales and marketing teams Thought Leadership, tool and process transformation : Be the main point of contact for the global e-com team on transformation projects Stay on top of industry trends, the impact of agentic AI, new digital tools and competitor activity; proactively recommend actionable strategies and pilot new tools or approaches. Support customer meetings and e-joint business planning, bringing your e-com expertise ot our internal teams on e-commerce content best practices and omni-channel thinking. Champion an upskilling program to level up our organization's knowledge on e-com and lead projects to install performance routines, reporting and optimize the e-com tech stack with IT Qualifications Minimum degree and experience: Bachelor's degree preferred, not required based on experience Experience working with consumption and shipment data and e-com tools like Salsify is required At least 5+ years of analytical, e-com experience required, additional sales experience desireable Skills and Competencies MS Excel/PowerPoint advanced skills required Strong organizational, attention to detail and communication skills both verbal and written Ability to work effectively in a high-paced environment within a cross functional team Proven ability to use data to draw insights that are actionable and will drive growth Ability to summarize and influence decisions through data Proficiency assessing the marketplace and various consumer retail business models Intellectual curiosity: self-motivated desire to search for creative solutions to continuously improve Strong digital literacy, including MS Office Suite applications, database information sources, web applications, retailer data, syndicated data (Nielsen/IRI) required Working Conditions This is a remote based role that will collaborate via email and Teams with a 10-person team remotely based across the country. Hours of work will generally be during regular business hours with at least 40 hours a week. There will be in person meeting expectations a few times a year. At times there will be some variation in work hours due to special projects, deadlines and other concerns. Up to 10% business travel may be required (both ground and air). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acknowledgement This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested management. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability. Total Rewards Base Salary: $140,000 - $160,000 Bonus Opportunity: 23% PTO and Medical, Dental and Vision Benefits from Day 1 401k Match Remote with occasional travel Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call . If you think that this job is for you, please click now on the button "Apply". PIb75382deec3e-7954
03/20/2026
Full time
Country: United States City: Remote (USA) Job Family: Marketing Contract Type: Unlimited-term Job ID: 53237 Sr. Manager E-Commerce Operations At Bel, we are not just a company-we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel , GoGo squeeZ , The Laughing Cow , and Boursin , our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. Job Description Summary The E-Commerce Operations Senior Manager drives the execution and optimization of our content syndication, search, categorization, and e-commerce performance. This role takes ownership of end-to-end product content integrity across all platforms, maximizes discoverability and conversion, and champions thought leadership to keep our e-commerce strategy ahead of industry trends. This position requires an analytical e-com expert who can drive change, business growth, install best practices and is motivated by continuous performance optimization. The right leader will effectively partner with a wide range of stakeholders and demonstrate the ability to prioritize and identify data-driven opportunities. The e-com Operations manager will report to the US Shopper Director and support both the US cheese and squeeZ categories which requires travel about once a month or on as needed basis. Essential Duties and Responsibilities Best-in-class Content Strategy & Execution: Partner with the Shopper team to develop and implement optimized content to ensure accurate, up-to-date product content-including images, attributes, and descriptions- is pushed to all customers and digital platforms Oversee digital shelf audits and resolve discrepancies to ensure consistency and compliance. Search Strategy & Discoverability: Lead search optimization initiatives to enhance product visibility and conversion rates on third-party retailer sites. Collaborate with Shopper, brand and sales teams to deliver best-in-class SEO and paid search tactics within the e-commerce ecosystem. Categorization & Attribute Management: Own the development and enrichment of product categorization and attribute assignments to match channel best practices, improve consumer navigation, and boost shelf placement. Monitor and adapt categorization strategies to align with each retailer's algorithm and taxonomy changes. e-Commerce Channel Performance: Analyze sales, traffic, content health, and conversion data to diagnose performance drivers and uncover opportunities for improvement. Provide recommendations to optimize the e-com assortment to drive growth and efficiency I partnership with the sales and marketing teams Thought Leadership, tool and process transformation : Be the main point of contact for the global e-com team on transformation projects Stay on top of industry trends, the impact of agentic AI, new digital tools and competitor activity; proactively recommend actionable strategies and pilot new tools or approaches. Support customer meetings and e-joint business planning, bringing your e-com expertise ot our internal teams on e-commerce content best practices and omni-channel thinking. Champion an upskilling program to level up our organization's knowledge on e-com and lead projects to install performance routines, reporting and optimize the e-com tech stack with IT Qualifications Minimum degree and experience: Bachelor's degree preferred, not required based on experience Experience working with consumption and shipment data and e-com tools like Salsify is required At least 5+ years of analytical, e-com experience required, additional sales experience desireable Skills and Competencies MS Excel/PowerPoint advanced skills required Strong organizational, attention to detail and communication skills both verbal and written Ability to work effectively in a high-paced environment within a cross functional team Proven ability to use data to draw insights that are actionable and will drive growth Ability to summarize and influence decisions through data Proficiency assessing the marketplace and various consumer retail business models Intellectual curiosity: self-motivated desire to search for creative solutions to continuously improve Strong digital literacy, including MS Office Suite applications, database information sources, web applications, retailer data, syndicated data (Nielsen/IRI) required Working Conditions This is a remote based role that will collaborate via email and Teams with a 10-person team remotely based across the country. Hours of work will generally be during regular business hours with at least 40 hours a week. There will be in person meeting expectations a few times a year. At times there will be some variation in work hours due to special projects, deadlines and other concerns. Up to 10% business travel may be required (both ground and air). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acknowledgement This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested management. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability. Total Rewards Base Salary: $140,000 - $160,000 Bonus Opportunity: 23% PTO and Medical, Dental and Vision Benefits from Day 1 401k Match Remote with occasional travel Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call . If you think that this job is for you, please click now on the button "Apply". PIb75382deec3e-7954
Director of Business Analytics North America
Bel Brands USA Elk Grove Village, Illinois
Country: United States City: Chicago Job Family: Marketing Contract Type: Unlimited-term Job ID: 53444 Director of Business Analytics North America At Bel, we are not just a company-we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel , GoGo squeeZ , The Laughing Cow , and Boursin , our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. Job Description Summary At Bel, the vision for the Strategic Insights department (SI) is to become a competitive advantage for the company, running a Best-in-class Insights & Foresights factory, powered by big & smart data analytics. The Director of Business Analytics North America belongs to the global SI team (around 20 people), with a direct reporting line to the Head of Strategic Insights for North America. This hybrid role will be located in Bel's Chicago or New York City US HQ offices. The Director of Business Analytics, North America, is a strategic leadership position focused on driving data-driven decision-making and business growth across the U.S. and Canada. This role collaborates with various departments, including marketing, innovation, finance, supply chain, and sales-to turn consumer and market insights into actionable strategies. This role brings together consumer understanding, shopper insights, advanced analytics, and market performance data to shape strategy and fuel brand growth. This position also supports global initiatives by sharing North American insights and activating global Strategic Insights tools across the region. The Director of Business Analytics will have a Business Analyst as a direct report. Main responsibilities include: Support the Head of Strategic Insights for North America & broader North America Strategic Insights team to lead the relevant learning agenda & roadmap to address local key business priorities. Leverage trends, data, consumer & shopper insights, and other relevant resources, such as macroeconomics, to inform local strategies, accelerate business growth and identify new business opportunities. Identify learning gaps and turn them into learning roadmap with clear objectives. Manage the Analytics portion of the Strategic Insights budget with agility and a strong ROI mindset Leverage data & analytics agency partnerships to maximize added value. Recommend potential new vendors and methodologies to address key business issues in the most efficient and impactful way. Drive and expand data & analytics culture and usage (sell out data, consumer data, retailer data) Drive business and brand performance analysis and processes. Develop and manage analytic tools on both ongoing and ad-hoc basis in partnership with Global Business Analytics lead. Support the development and adoption of forecasting and analytics tools. Strengthen North America's data-driven culture and insights-led decision making Upskill & Train the local teams leveraging analysis templates and tools developed by the Strategic Insights Business Analytics group (RGM, Sales uplift, etc.) Lead the data set-up of the new "(healthy) snacking" competitive environment Leverage various data sources (POS data, HH purchase dynamics, consumption trends, etc.) to explain drivers of business performance and inform tactical & strategic business decisions with actionable recommendations. Translate data into clear, persuasive reports and presentations for senior leadership. Support Marketing, Sales, Finance and Supply Chain teams in category and retail ad hoc analysis to understand underlying trends and impact to brand/retailer volume performance. Drive media effectiveness and efficiency for all brands. Provide guidance on opportunities to optimize or improve marketing effectiveness and efficiency by leveraging Growth Drivers Models. Recommend appropriate tools to measure marketing campaigns effectiveness and ROI (i.e. marketing mix, etc.) according to level of investment, stakes and Bel Group requirements. Partner with the global business analytics lead on measurement projects pilot and internalization (in-house MMM) Build and lead the North America learning agenda aligned with business priorities. Identify insight gaps and recommend the right mix of syndicated data and custom research. Lead and coach the NorAm cheese & squeeze business analyst Actively identify strengths and areas of opportunities for the Business Analyst through regular feedback, hands on coaching and stretch assignments that build confidence and leadership capabilities. Build development plans for the team to grow their skillset in alignment with the company needs and vision for the North American Strategic Insights department Create a culture of analytical rigor by setting standards for data quality, validation and insight generation across the team. Contribute to the Strategic Insights full team life and mission: Responsible for transversal projects in the SI Community and Share business cases and best practices with other members across the globe. Roll out & amplify Strategic Insights global Business Analytics programs. PROFILE/SKILLS Education & Experience: Bachelor's degree required, Master's preferred Minimum 10 years of experience and expertise as business analyst & consumer insights with a strong focus on business analytics, in FMCG space. Mastery working with data and data providers such as Circana/ Nielsen, Kantar, retailer data and loyalty cards analytic programs Experience working in a multicultural, international environment / company is necessary. Experience partnering with North American commercial teams; international experience is a plus. Fluent in English; French is a plus Technical skills Excellent analytical skills and experience manipulating large, complex datasets from multiple sources (Nielsen, IRI, etc.), coupled with solid business thinking. Expertise in ad hoc research Affinity for visualizing data in a way that is relevant to answering specific business questions Business-oriented strategic thinker with strong synthesis and storytelling skills. Proactive, autonomous, and solutions-focused; comfortable navigating ambiguity. Curious mindset with interest in new tools and approaches (AI, DIY research, etc.) Advanced skills in Excel, Power BI, PowerPoint, Teams, and SharePoint. Soft skills Accountable, autonomous & proactive Strong business acumen Strong capacity to connect the dots: Ability to translate data analysis into clear presentations with actionable insights and recommendations. Strong attention to detail and ability to see the strategic implications for the business in the big picture. Excellent storyteller, leveraging effective & impactful communication skills Engaged team player with strong collaboration and cross-functional partnership skills- must be comfortable working with teams throughout the organization (horizontally and vertically), with drive and enthusiasm. Solid Influencing skills - has a point of view, articulates it, and can influence senior leadership at local and global level. Curious learner, with strong appetite for new tools and approaches (AI, DIY, etc.) Eager to work with people from different countries and cultures Flexible and agile, with capacity to overcome obstacles & create solutions when they don't exist. Problem solving skills. Total Rewards Base Salary: $185,000 - $210,000 (based on experience and location of role Chicago or NYC) Bonus Opportunity: 28% PTO and Medical, Dental and Vision Benefits from Day 1 401k Match Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call . If you think that this job is for you, please click now on the button "Apply". PIc5-
03/20/2026
Full time
Country: United States City: Chicago Job Family: Marketing Contract Type: Unlimited-term Job ID: 53444 Director of Business Analytics North America At Bel, we are not just a company-we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel , GoGo squeeZ , The Laughing Cow , and Boursin , our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. Job Description Summary At Bel, the vision for the Strategic Insights department (SI) is to become a competitive advantage for the company, running a Best-in-class Insights & Foresights factory, powered by big & smart data analytics. The Director of Business Analytics North America belongs to the global SI team (around 20 people), with a direct reporting line to the Head of Strategic Insights for North America. This hybrid role will be located in Bel's Chicago or New York City US HQ offices. The Director of Business Analytics, North America, is a strategic leadership position focused on driving data-driven decision-making and business growth across the U.S. and Canada. This role collaborates with various departments, including marketing, innovation, finance, supply chain, and sales-to turn consumer and market insights into actionable strategies. This role brings together consumer understanding, shopper insights, advanced analytics, and market performance data to shape strategy and fuel brand growth. This position also supports global initiatives by sharing North American insights and activating global Strategic Insights tools across the region. The Director of Business Analytics will have a Business Analyst as a direct report. Main responsibilities include: Support the Head of Strategic Insights for North America & broader North America Strategic Insights team to lead the relevant learning agenda & roadmap to address local key business priorities. Leverage trends, data, consumer & shopper insights, and other relevant resources, such as macroeconomics, to inform local strategies, accelerate business growth and identify new business opportunities. Identify learning gaps and turn them into learning roadmap with clear objectives. Manage the Analytics portion of the Strategic Insights budget with agility and a strong ROI mindset Leverage data & analytics agency partnerships to maximize added value. Recommend potential new vendors and methodologies to address key business issues in the most efficient and impactful way. Drive and expand data & analytics culture and usage (sell out data, consumer data, retailer data) Drive business and brand performance analysis and processes. Develop and manage analytic tools on both ongoing and ad-hoc basis in partnership with Global Business Analytics lead. Support the development and adoption of forecasting and analytics tools. Strengthen North America's data-driven culture and insights-led decision making Upskill & Train the local teams leveraging analysis templates and tools developed by the Strategic Insights Business Analytics group (RGM, Sales uplift, etc.) Lead the data set-up of the new "(healthy) snacking" competitive environment Leverage various data sources (POS data, HH purchase dynamics, consumption trends, etc.) to explain drivers of business performance and inform tactical & strategic business decisions with actionable recommendations. Translate data into clear, persuasive reports and presentations for senior leadership. Support Marketing, Sales, Finance and Supply Chain teams in category and retail ad hoc analysis to understand underlying trends and impact to brand/retailer volume performance. Drive media effectiveness and efficiency for all brands. Provide guidance on opportunities to optimize or improve marketing effectiveness and efficiency by leveraging Growth Drivers Models. Recommend appropriate tools to measure marketing campaigns effectiveness and ROI (i.e. marketing mix, etc.) according to level of investment, stakes and Bel Group requirements. Partner with the global business analytics lead on measurement projects pilot and internalization (in-house MMM) Build and lead the North America learning agenda aligned with business priorities. Identify insight gaps and recommend the right mix of syndicated data and custom research. Lead and coach the NorAm cheese & squeeze business analyst Actively identify strengths and areas of opportunities for the Business Analyst through regular feedback, hands on coaching and stretch assignments that build confidence and leadership capabilities. Build development plans for the team to grow their skillset in alignment with the company needs and vision for the North American Strategic Insights department Create a culture of analytical rigor by setting standards for data quality, validation and insight generation across the team. Contribute to the Strategic Insights full team life and mission: Responsible for transversal projects in the SI Community and Share business cases and best practices with other members across the globe. Roll out & amplify Strategic Insights global Business Analytics programs. PROFILE/SKILLS Education & Experience: Bachelor's degree required, Master's preferred Minimum 10 years of experience and expertise as business analyst & consumer insights with a strong focus on business analytics, in FMCG space. Mastery working with data and data providers such as Circana/ Nielsen, Kantar, retailer data and loyalty cards analytic programs Experience working in a multicultural, international environment / company is necessary. Experience partnering with North American commercial teams; international experience is a plus. Fluent in English; French is a plus Technical skills Excellent analytical skills and experience manipulating large, complex datasets from multiple sources (Nielsen, IRI, etc.), coupled with solid business thinking. Expertise in ad hoc research Affinity for visualizing data in a way that is relevant to answering specific business questions Business-oriented strategic thinker with strong synthesis and storytelling skills. Proactive, autonomous, and solutions-focused; comfortable navigating ambiguity. Curious mindset with interest in new tools and approaches (AI, DIY research, etc.) Advanced skills in Excel, Power BI, PowerPoint, Teams, and SharePoint. Soft skills Accountable, autonomous & proactive Strong business acumen Strong capacity to connect the dots: Ability to translate data analysis into clear presentations with actionable insights and recommendations. Strong attention to detail and ability to see the strategic implications for the business in the big picture. Excellent storyteller, leveraging effective & impactful communication skills Engaged team player with strong collaboration and cross-functional partnership skills- must be comfortable working with teams throughout the organization (horizontally and vertically), with drive and enthusiasm. Solid Influencing skills - has a point of view, articulates it, and can influence senior leadership at local and global level. Curious learner, with strong appetite for new tools and approaches (AI, DIY, etc.) Eager to work with people from different countries and cultures Flexible and agile, with capacity to overcome obstacles & create solutions when they don't exist. Problem solving skills. Total Rewards Base Salary: $185,000 - $210,000 (based on experience and location of role Chicago or NYC) Bonus Opportunity: 28% PTO and Medical, Dental and Vision Benefits from Day 1 401k Match Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call . If you think that this job is for you, please click now on the button "Apply". PIc5-

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