Director, Gems - Offering Relocation Support

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Responsibilities include:

• Lead GEMS sales team for Western Region (CA, OR, and WA)
• Hire, train, develop, and retain the most senior sales executives to deliver sales results through observing, mentoring, coaching, and participating in all aspects of the GEMS business.
• Strong relationship builder between organizations. The primary role of this position is to support the SAE's in the targeting, sales, analysis/business case, approval and installation management. To be successful in this role, it requires over-performers in building strong working relationships with multiple organizations to develop solutions and support in the GEMS SAE's from implementation from concept to turn-up.
• Responsible for budgeting, P&L management within the category, business KPI tracking and management, business case development, process development, and implementation.
• Motivate the team by conducting consistent sales meetings and challenging all to excel in their region through the creation of a competitive atmosphere, setting and managing quota, and measurement of success.
• Assure positive ongoing relationships and satisfaction with existing customers
• Responsible for sales force, performance management, professional development and success
• Responsible for leading and developing new markets within the channel (i.e. State & Federal certification, etc.)
• Responsible for accurate reporting and tracking sales metrics utilizing sales tracking technology
• Support sales executives on sales calls as needed
• Utilize existing personal networks to help SAEs develop solutions to meet non-conventional and conventional customer needs.
• Approve all standard quotes and contracts for the GEMS market segment.
• Responsible for pursuing collaborative approval of Senior Management on non-standard quotes/contracts
• Help SAEs identify key opportunities for network expansion, and building business case/sales funnel to pursue.
• Propose additional product offerings to accelerate market segment growth.
• Partner with Operations teams to effectively meet customer expectations throughout turn-up process.
• Other duties as assigned.

Qualifications:

• 15 years leading sales organizations in the CLEC, Telecom, or Cable Industry
• Demonstrated expertise in leading successful sales organizations in technology businesses
• Proven results in developing a channel and exceeding sales organizational objectives
• Bachelors Degree required
• Understanding of fiber optic data and telecommunications solutions in CLEC business

Essential Job Functions:

• Strong organization skills with attention to detail and accuracy
• Highly productive and prioritizes multiples tasks
• Highly proficient using MS Office products: Word, Excel, Powerpoint
• Ability to create and deliver live presentations to business prospects and organizational affiliates
• Helps facilitate a team environment
• Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers
• Recognizes the importance of quality in providing a competitive edge
• Must be able to sit for extended periods
• Must have ability to frequently use repetitive motions of the wrist, hands, and/or fingers
• Must be able to work in a standard office environment; no hazardous or disagreeable work conditions

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

Benefits listed above are for regular full-time position

The base salary range for this position is $167,000 - $180,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end range for this job. Actual pay will vary and may be above or below the range based on various factors, including, but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

Take care of our customers

Take care of each other

Do what we say we are going to do

Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):