We are seeking a friendly, reliable, and detail-oriented Remote Customer Service Representative to join our team. In this role, you will assist customers by phone, email, and chat, resolve issues efficiently, and deliver a positive customer experienceall while working from home.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues in a timely and professional manner
- Accurately document customer interactions in our system
- Follow company policies and procedures to ensure consistency
- Escalate complex issues to the appropriate department when needed
- Meet or exceed customer satisfaction and performance metrics
Required Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred
- Strong verbal and written communication skills
- Basic computer skills and ability to navigate multiple systems
- Reliable internet connection and quiet home workspace
- Ability to multitask, stay organized, and work independently
Required qualifications:
- Legally authorized to work in the United States
Preferred qualifications: