Director of Multi-Family Operations

A Little About Us:

Richmark Property Management is a family-owned company dedicated to executing high-quality projects that enhance the communities we serve. We elevate the property management experience by prioritizing authentic relationships, disciplined operations, and an exceptional resident experience across our multifamily portfolio.

About Your Role:

The Director of Multifamily Operations is a senior leadership role responsible for corporate-level oversight of multifamily performance across the portfolio. This role leads and develops the corporate operations team, establishes and monitors key performance indicators (KPIs), drives portfolio-wide financial and operational results, and ensures alignment between ownership objectives and on-the-ground execution.

This position partners closely with executive leadership, asset management, accounting, and development to translate strategy into measurable performance across all communities.

Essential Duties and Major Responsibilities:

Portfolio Strategy, KPIs & Performance Management

• Establishes, monitors, and reports on portfolio-wide KPIs including NOI, occupancy, leasing velocity, delinquency, expenses, turnover, and resident satisfaction.
• Translates ownership and executive objectives into actionable performance goals for Regional Managers.
• Reviews portfolio trends, identifies risks and opportunities, and implements corrective strategies.
• Leads annual goal-setting and quarterly performance reviews across the portfolio.
• Creates annual business plans for each property.

Financial Oversight & Asset Performance

• Oversees development of annual operating budgets in coordination with Regional Managers and Accounting.
• Reviews monthly financial statements, variance reports, and forecasts.
• Evaluates capital needs, expense controls, and revenue strategies to maximize asset value.
• Partners with leadership on refinancing, acquisition transitions, and stabilization strategies.

Corporate Team Leadership

• Provides direct leadership to Regional Managers and corporate operations staff.
• Builds, mentors, and develops high-performing leadership talent.
• Ensures consistency in policies, procedures, and best practices across the portfolio.
• Leads training initiatives related to financial literacy, leadership, and operational excellence.

Operational Excellence & Standardization

• Establishes portfolio-wide standards for operations, reporting, staffing models, and property conditions.
• Ensures consistent use of property management systems, dashboards, and reporting tools.
• Oversees implementation of operational improvements and process efficiencies.

Owner & Executive Communication

• Serves as a key point of contact for ownership on portfolio performance.
• Prepares monthly operations reports.
• Ensures timely, accurate, and transparent reporting.

Assist with other duties as assigned.

Education:

Bachelor's degree required; advanced degree preferred.

7+ years of property management or asset management experience.

3+ years in a senior leadership or portfolio-level role.

Strong financial acumen with experience overseeing large, complex portfolios.

Specialized Skills:

Advanced understanding of multifamily financials and KPIs.

Strong leadership, coaching, and organizational development skills.

Strategic thinker with the ability to execute through teams.

Advanced proficiency in Microsoft Excel and reporting tools.

Experience with property management software required.

Other Requirements:

Valid driver's license and clean driving record.

Ability to travel

Supervisory Expectations:

Directly supervises Regional Managers and/or corporate operations staff.

Responsible for hiring, performance management, coaching, and discipline.

Independence of Action:

• Operates with broad authority and minimal supervision.
• Sets goals, establishes priorities, and determines methods to achieve results.

Physical Demands and Work Environment:

• The work environment is the typical office environment. The employee must complete their work satisfactorily in an environment where there are distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over loud noises, and interruptions to answer questions from others.
• Must be able to travel to various sites or attend meetings as required. A valid driver's license and clean driving record is required.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time and work on a computer and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is frequently required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Core Competencies:

Financial & Analytical Capability - Interprets trends, identifies anomalies, reviews financials/budgets/loan documents/lease structures, and provides data-backed recommendations with accuracy and consistency.

Communication (Written & Verbal) - Speaks and writes clearly; tailors messaging to lenders, legal partners, tenants, and internal teams; listens effectively and clarifies when needed.

Customer Service & Responsiveness - Manages challenging situations professionally; responds promptly to needs; solicits feedback; meets commitments and maintains a solutions-first approach.

Teamwork & Collaboration - Builds morale, supports group goals, balances team vs. individual responsibilities, and partners with internal departments and third-party managers for success.

Prioritization & Adaptability - Manages deadlines, prioritizes effectively, adjusts to evolving portfolio needs, and maintains organization under pressure.

Ownership & Accountability - Takes responsibility for actions, follows through on commitments, communicates proactively, and maintains confidentiality where required.

Professionalism & Presentation - Maintains appropriate appearance and conduct; represents the organization positively in all interactions.

Reasoning & Problem Solving - Uses logical analysis to evaluate alternatives, identify causes, develop solutions, and implement improvements across operational and financial contexts.

Compensation details: 00 Yearly Salary

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