Assistant Director - Special Facilities Management Job ID: 14653 Location: El Paso, TX Full/Part Time: Full Time Regular/Temporary: Regular Position Information Hiring Department: Special Facilities Management Department Posting End Date: Open until filled. Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends FLSA status: Exempt Earliest Start Date: As soon as possible. Salary: Commensurate with experience. Required Application Materials: Resume Cover Letter List of three references Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure. The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Position Summary Summary: Reports to, and administratively assists, the Director of Special Facility Management in all functions of the Special Events Department. The Assistant Director of Special Facility Management will oversee operations and perform management functions at venues and events in the Office of Special Events. The Assistant Director will be responsible for day-to-day operations to ensure all event needs are met. This position will work closely with staff to provide a high level customer service in order to ensure a friendly, safe environment at all events, and work with operations and technical team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Assistant Director will oversee personnel staffing, job performance, budget, equipment and supplies inventory, and provide input on venue improvements. Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Statement of Duties and Responsibilities: Coordinate the events calendar and assigns daily work to supervisors. Assist with the scheduling of full time and part time staff for all events. Prioritize posts and determine suitable staffing levels with Supervisors. Assists with event layouts and planning. Assists with event execution from inception to restore. Inspect and assure that final event setup thoroughly matches the Requisition or Production Advance before client arrives. Acts as the liaison with live event production staff regarding security and event operations for ticketed and nonticketed events. Supervises and participates in Athletics Game Day Management; Serves as manager on duty, as required. Oversee the maintenance of the special use facilities grounds and facility equipment. Ensures the quality of services and workmanship by managing, planning, scheduling, supervising engineering and electrical maintenance personnel. Works with Facilities Services on campus to implement the most efficient and cost effective means for operation of mechanical systems, HVAC systems and lighting systems. Manages resources to ensure compliance with budget objectives, and standards of facility and equipment repair, equipment inventory and cost control. Responsible for ensuring that outside work performed by other departments, contractors, and/or vendors for the facilites are coordinated through the office to insure the work is conducted within prescribed industry standards and norms. Assists in seeking outside clients and events to create additional revenues for the Don Haskins Center, Sun Bowl Stadium, Magoffin Auditorium for the department. Monitors the formulation and coordination of account specifications, requirements for monetary transactions, and associated documents; reviews and approves negotiated agreements for area(s) of assigned responsibility. Reviews cost factors and estimates used in planning, organizing, and scheduling work, preparing bids, selecting vendors or subcontractors, and determining cost effectiveness. Assists in timekeeping software and payroll procedures for part time staff working in the Auxiliary Services Shared Pool. Conducts overall management of a full time supervisors, student work-studies, and internship/volunteer programs. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and counseling subordinates; rewarding and disciplining employees; addressing complaints and resolving problem. Understands department's role in accomplishing the University's mission. Acts as liaison between University Departments and External Clients. Participates in various committees, professional trainings, industry conferences, and conventions. knowledge of all Microsoft Office software, Autodesk CAD software, and able to learn and use institutional software systems. Promotes organization policies and procedures in compliance with local, state, and federal rules and regulations; advises University personnel regarding the development and implementation of regulatory strategy, potential areas of regulatory concern, and new government/regulatory developments. Provides training policies, standards, guidelines, and security monitoring processes in relation to general control, privacy regulations, and development and operation of the University's infrastructure. Knowledge of all Microsoft Office software and able to learn and use institutional software systems. Complies with all State and University policies. Other duties may be assigned. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: Education: Bachelor's Degree and Experience: Three to 5 years years of experience, and/or training to the essential duties and responsibilities; or equivalent combination of education and experience. Occasional traveling required. Preferred Qualifications: 5+ years related experience (Venue Management, Facility Management, Event Management and/or production, Event Promotion); and a minimum of (2) years of supervisory experience. Strong communicator with proven ability to drive projects assigned to completion. Excellent organizational skills and attention to detail. Ability to foster and develop good working relationships with the University's internal clients as well as clients in the entertainment sectors. Strong written and verbal communication skills. Strong customer service skills. Ability to coordinate multiple projects. Creativity and proven problem solving skills. Ability to work non-traditional hours to include evenings and weekends. Proven ability and knowledge to work with professionals in the live entertainment business. Ability to work well with faculty, staff, students, and the general public. Why Pick UTEP About the University of Texas at El Paso UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America. About VP Business Affairs . click apply for full job details
01/10/2026
Full time
Assistant Director - Special Facilities Management Job ID: 14653 Location: El Paso, TX Full/Part Time: Full Time Regular/Temporary: Regular Position Information Hiring Department: Special Facilities Management Department Posting End Date: Open until filled. Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends FLSA status: Exempt Earliest Start Date: As soon as possible. Salary: Commensurate with experience. Required Application Materials: Resume Cover Letter List of three references Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure. The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Position Summary Summary: Reports to, and administratively assists, the Director of Special Facility Management in all functions of the Special Events Department. The Assistant Director of Special Facility Management will oversee operations and perform management functions at venues and events in the Office of Special Events. The Assistant Director will be responsible for day-to-day operations to ensure all event needs are met. This position will work closely with staff to provide a high level customer service in order to ensure a friendly, safe environment at all events, and work with operations and technical team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Assistant Director will oversee personnel staffing, job performance, budget, equipment and supplies inventory, and provide input on venue improvements. Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Statement of Duties and Responsibilities: Coordinate the events calendar and assigns daily work to supervisors. Assist with the scheduling of full time and part time staff for all events. Prioritize posts and determine suitable staffing levels with Supervisors. Assists with event layouts and planning. Assists with event execution from inception to restore. Inspect and assure that final event setup thoroughly matches the Requisition or Production Advance before client arrives. Acts as the liaison with live event production staff regarding security and event operations for ticketed and nonticketed events. Supervises and participates in Athletics Game Day Management; Serves as manager on duty, as required. Oversee the maintenance of the special use facilities grounds and facility equipment. Ensures the quality of services and workmanship by managing, planning, scheduling, supervising engineering and electrical maintenance personnel. Works with Facilities Services on campus to implement the most efficient and cost effective means for operation of mechanical systems, HVAC systems and lighting systems. Manages resources to ensure compliance with budget objectives, and standards of facility and equipment repair, equipment inventory and cost control. Responsible for ensuring that outside work performed by other departments, contractors, and/or vendors for the facilites are coordinated through the office to insure the work is conducted within prescribed industry standards and norms. Assists in seeking outside clients and events to create additional revenues for the Don Haskins Center, Sun Bowl Stadium, Magoffin Auditorium for the department. Monitors the formulation and coordination of account specifications, requirements for monetary transactions, and associated documents; reviews and approves negotiated agreements for area(s) of assigned responsibility. Reviews cost factors and estimates used in planning, organizing, and scheduling work, preparing bids, selecting vendors or subcontractors, and determining cost effectiveness. Assists in timekeeping software and payroll procedures for part time staff working in the Auxiliary Services Shared Pool. Conducts overall management of a full time supervisors, student work-studies, and internship/volunteer programs. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and counseling subordinates; rewarding and disciplining employees; addressing complaints and resolving problem. Understands department's role in accomplishing the University's mission. Acts as liaison between University Departments and External Clients. Participates in various committees, professional trainings, industry conferences, and conventions. knowledge of all Microsoft Office software, Autodesk CAD software, and able to learn and use institutional software systems. Promotes organization policies and procedures in compliance with local, state, and federal rules and regulations; advises University personnel regarding the development and implementation of regulatory strategy, potential areas of regulatory concern, and new government/regulatory developments. Provides training policies, standards, guidelines, and security monitoring processes in relation to general control, privacy regulations, and development and operation of the University's infrastructure. Knowledge of all Microsoft Office software and able to learn and use institutional software systems. Complies with all State and University policies. Other duties may be assigned. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: Education: Bachelor's Degree and Experience: Three to 5 years years of experience, and/or training to the essential duties and responsibilities; or equivalent combination of education and experience. Occasional traveling required. Preferred Qualifications: 5+ years related experience (Venue Management, Facility Management, Event Management and/or production, Event Promotion); and a minimum of (2) years of supervisory experience. Strong communicator with proven ability to drive projects assigned to completion. Excellent organizational skills and attention to detail. Ability to foster and develop good working relationships with the University's internal clients as well as clients in the entertainment sectors. Strong written and verbal communication skills. Strong customer service skills. Ability to coordinate multiple projects. Creativity and proven problem solving skills. Ability to work non-traditional hours to include evenings and weekends. Proven ability and knowledge to work with professionals in the live entertainment business. Ability to work well with faculty, staff, students, and the general public. Why Pick UTEP About the University of Texas at El Paso UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America. About VP Business Affairs . click apply for full job details
Location: Hermosa Beach, CA Schedule: Part Time, flexible Compensation: Commensurate with experience Start Date: Flexible Reports to: Principal / Family Position Overview We are seeking an experienced, proactive, and detail-oriented House Manager / Personal Assistant to oversee the daily operations of a busy home and provide personal and administrative support to the principal and family. The ideal candidate is highly organized, resourceful, and thrives in a dynamic household where no two days are the same. This role requires hands-on household management, vendor coordination, light personal errands, and administrative support for both home and small business operations. Every other week, when teenage children are in residence, the role will include limited driving and after-school coordination. Primary Responsibilities Household Management Maintain and restock household inventory (groceries, cleaning products, toiletries, office supplies, etc.) Manage vendors and service providers (maintenance, landscapers, cleaners, car wash, etc.) Create and maintain a household manual outlining systems, contacts, and procedures. Oversee home organization - closets, pantries, garages, and storage areas. Coordinate light household projects, maintenance visits, and repairs. Manage dry cleaning, laundry rotation, and wardrobe organization. Handle weekly donations and recycling drop-offs. Keep the home visually fresh - buy flowers, tidy communal areas, set up for guests. Support light meal prep or cooking as needed (family or individual meals). Prepare the home for occasional small gatherings or events. Family & Lifestyle Support Manage the family calendar (school schedules, appointments, travel, birthdays, events). Schedule and confirm medical and personal appointments. Assist with transportation and errands, especially during teen weeks (e.g., school pickups, activities). Maintain household filing systems (car registrations, warranties, receipts, passports, medical, insurance, etc.). Coordinate shipping, returns, and online purchases. Handle administrative tasks like renewing subscriptions, memberships, and licenses. Business Support Assist the principal with light administrative tasks related to her travel and wellness companies (shipping, client gifts, scheduling, digital organization). Organize and track expenses for household and small business reimbursements. Help prepare for travel - packing lists, travel documentation, shipments, and home readiness during absences. Character Attributes Strong work ethic: reliable, punctual, honest, and professional. Anticipatory and proactive - thinks two steps ahead. Calm, collected, and composed under pressure. Highly organized with excellent time management skills. Detail-oriented with strong follow-through and accountability. Discreet and respectful of confidentiality (NDA required). Positive, collaborative, and team-oriented attitude. Flexible with changing schedules and priorities. Strong written and verbal communication skills. Tech-savvy and comfortable with digital tools and systems. Technical & Administrative Skills Google Workspace (Docs, Sheets, Calendar, Drive) Apple ecosystem (iPhone, iPad, Mac) Microsoft Office Suite Canva, Adobe, or similar apps for light design tasks Zoom and basic social media familiarity Comfort with task/project management tools (e.g., Asana, Notion, or To-Do lists)
01/09/2026
Full time
Location: Hermosa Beach, CA Schedule: Part Time, flexible Compensation: Commensurate with experience Start Date: Flexible Reports to: Principal / Family Position Overview We are seeking an experienced, proactive, and detail-oriented House Manager / Personal Assistant to oversee the daily operations of a busy home and provide personal and administrative support to the principal and family. The ideal candidate is highly organized, resourceful, and thrives in a dynamic household where no two days are the same. This role requires hands-on household management, vendor coordination, light personal errands, and administrative support for both home and small business operations. Every other week, when teenage children are in residence, the role will include limited driving and after-school coordination. Primary Responsibilities Household Management Maintain and restock household inventory (groceries, cleaning products, toiletries, office supplies, etc.) Manage vendors and service providers (maintenance, landscapers, cleaners, car wash, etc.) Create and maintain a household manual outlining systems, contacts, and procedures. Oversee home organization - closets, pantries, garages, and storage areas. Coordinate light household projects, maintenance visits, and repairs. Manage dry cleaning, laundry rotation, and wardrobe organization. Handle weekly donations and recycling drop-offs. Keep the home visually fresh - buy flowers, tidy communal areas, set up for guests. Support light meal prep or cooking as needed (family or individual meals). Prepare the home for occasional small gatherings or events. Family & Lifestyle Support Manage the family calendar (school schedules, appointments, travel, birthdays, events). Schedule and confirm medical and personal appointments. Assist with transportation and errands, especially during teen weeks (e.g., school pickups, activities). Maintain household filing systems (car registrations, warranties, receipts, passports, medical, insurance, etc.). Coordinate shipping, returns, and online purchases. Handle administrative tasks like renewing subscriptions, memberships, and licenses. Business Support Assist the principal with light administrative tasks related to her travel and wellness companies (shipping, client gifts, scheduling, digital organization). Organize and track expenses for household and small business reimbursements. Help prepare for travel - packing lists, travel documentation, shipments, and home readiness during absences. Character Attributes Strong work ethic: reliable, punctual, honest, and professional. Anticipatory and proactive - thinks two steps ahead. Calm, collected, and composed under pressure. Highly organized with excellent time management skills. Detail-oriented with strong follow-through and accountability. Discreet and respectful of confidentiality (NDA required). Positive, collaborative, and team-oriented attitude. Flexible with changing schedules and priorities. Strong written and verbal communication skills. Tech-savvy and comfortable with digital tools and systems. Technical & Administrative Skills Google Workspace (Docs, Sheets, Calendar, Drive) Apple ecosystem (iPhone, iPad, Mac) Microsoft Office Suite Canva, Adobe, or similar apps for light design tasks Zoom and basic social media familiarity Comfort with task/project management tools (e.g., Asana, Notion, or To-Do lists)
Description: We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include: This role will be based out of Marshall+Sterling's Poughkeepsie New York Office Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes. Document all client and carrier communications regarding coverages and exposures in the management system. Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims. Maintain required professional accreditations and participate in continuing education programs when available. Perform other duties and projects as assigned. Requirements: Proficiency with AI tools, task management systems, and Microsoft Office. High School diploma or equivalent required Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Highly organized and detail-oriented. Total Rewards Package: Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable: Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success. Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success. No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment. For more information on our culture and benefits, please visit us at : Careers-Marshall+Sterling MS24 Compensation details: 0 Hourly Wage PIbc6fc3ace5-
01/02/2026
Full time
Description: We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include: This role will be based out of Marshall+Sterling's Poughkeepsie New York Office Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes. Document all client and carrier communications regarding coverages and exposures in the management system. Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims. Maintain required professional accreditations and participate in continuing education programs when available. Perform other duties and projects as assigned. Requirements: Proficiency with AI tools, task management systems, and Microsoft Office. High School diploma or equivalent required Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Highly organized and detail-oriented. Total Rewards Package: Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable: Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success. Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success. No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment. For more information on our culture and benefits, please visit us at : Careers-Marshall+Sterling MS24 Compensation details: 0 Hourly Wage PIbc6fc3ace5-
Description: Why Join Marshall+Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do. Innovation is not optional here - it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together - across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall+Sterling, you're not just joining a company - you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This role will be based out of Marshall+Sterling's Glens Falls Office We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include: Be a welcoming voice for incoming calls and offer hands-on support with tasks like quoting policies, ordering MVRs, and processing documents. Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes. Issue proof of insurance and request loss runs to support our clients' coverage needs. Document all client and carrier communications regarding coverages and exposures in the management system. Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims. Maintain required professional accreditations and participate in continuing education programs when available. Perform other duties and projects as assigned. Requirements: Proficiency with AI tools, task management systems, and Microsoft Office. Experience with AMS360 is a plus Prior experience in insurance; commercial insurance is a plus. Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Highly organized and detail-oriented. Total Rewards Package: Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable: Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success. Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success. No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment. For more information on our culture and benefits, please visit us at : M+S Careers MS24 Compensation details: 0 Hourly Wage PIa1cb984a3b26-2250
01/02/2026
Full time
Description: Why Join Marshall+Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do. Innovation is not optional here - it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together - across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall+Sterling, you're not just joining a company - you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This role will be based out of Marshall+Sterling's Glens Falls Office We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include: Be a welcoming voice for incoming calls and offer hands-on support with tasks like quoting policies, ordering MVRs, and processing documents. Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes. Issue proof of insurance and request loss runs to support our clients' coverage needs. Document all client and carrier communications regarding coverages and exposures in the management system. Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims. Maintain required professional accreditations and participate in continuing education programs when available. Perform other duties and projects as assigned. Requirements: Proficiency with AI tools, task management systems, and Microsoft Office. Experience with AMS360 is a plus Prior experience in insurance; commercial insurance is a plus. Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Highly organized and detail-oriented. Total Rewards Package: Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable: Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success. Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success. No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment. For more information on our culture and benefits, please visit us at : M+S Careers MS24 Compensation details: 0 Hourly Wage PIa1cb984a3b26-2250
Description: Why Join Marshall+Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do. Innovation is not optional here - it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together - across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall+Sterling, you're not just joining a company - you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This role will be based out of Marshall+Sterling's Middle Town Office We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include supporting client communications, coordinating administrative tasks, and assisting with interactions in both English and Spanish to help ensure an exceptional client experience . This role requires the ability to communicate professionally in both English and Spanish to support our clients and internal teams. Be a welcoming voice for incoming calls and offer hands-on support with tasks like quoting policies, ordering MVRs, and processing documents. Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes. Issue proof of insurance and request loss runs to support our clients' coverage needs. Document all client and carrier communications regarding coverages and exposures in the management system. Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims. Maintain required professional accreditations and participate in continuing education programs when available. Perform other duties and projects as assigned. Requirements: BILINGUAL SKILLS IN SPANISH AND ENGLISH ARE A MUST! Proficiency with AI tools, task management systems, and Microsoft Office. Experience with AMS360 is a plus Prior experience in insurance; commercial insurance is a plus. Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Highly organized and detail-oriented. Total Rewards Package: Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable: Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success. Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success. No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment. For more information on our culture and benefits, please visit us at : M+S Careers MS24 Compensation details: 0 Hourly Wage PI6751a2f2df78-2251
01/02/2026
Full time
Description: Why Join Marshall+Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do. Innovation is not optional here - it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together - across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall+Sterling, you're not just joining a company - you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This role will be based out of Marshall+Sterling's Middle Town Office We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include supporting client communications, coordinating administrative tasks, and assisting with interactions in both English and Spanish to help ensure an exceptional client experience . This role requires the ability to communicate professionally in both English and Spanish to support our clients and internal teams. Be a welcoming voice for incoming calls and offer hands-on support with tasks like quoting policies, ordering MVRs, and processing documents. Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes. Issue proof of insurance and request loss runs to support our clients' coverage needs. Document all client and carrier communications regarding coverages and exposures in the management system. Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims. Maintain required professional accreditations and participate in continuing education programs when available. Perform other duties and projects as assigned. Requirements: BILINGUAL SKILLS IN SPANISH AND ENGLISH ARE A MUST! Proficiency with AI tools, task management systems, and Microsoft Office. Experience with AMS360 is a plus Prior experience in insurance; commercial insurance is a plus. Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Highly organized and detail-oriented. Total Rewards Package: Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable: Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success. Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success. No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment. For more information on our culture and benefits, please visit us at : M+S Careers MS24 Compensation details: 0 Hourly Wage PI6751a2f2df78-2251
