116 jobs found

About the Role & Team At Disney Consumer Products, we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products into their daily lives. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world. The Domestic Parks Retail Planning organization is responsible for developing a strategic financial plan to drive growth and profitability and deliver on the Guest experience. The team is the foundation of the Domestic Parks Retail Channel and works in partnership with Merchandising, Sourcing, and Pricing to deliver a range of items relevant to Domestic Parks and Disney Cruiseline stories and experiences. As Manager, Merchandise Planning, you will be responsible for managing quarterly/annual financial strategies and assortments across multiple departments based on detailed knowledge of business insights and analytics, trends within the marketplace and guest mix at Theme Parks, Resorts, and Cruiseline. You will be responsible for reacting to in-season performance/trends/learnings to adjust future season's assortment and inventory position. The Manager, Merchandise Planning demonstrates an understanding of all key financial performance indicators and can proactively identify, evaluate, and communicate with team members and senior planning leaders. You will report to the Sr. Manager, Merchandise Planning This is a Full-Time role. What You Will Do: Lead a team responsible for the development of Merchandise Category Plans including short-term weekly forecast, long-term monthly forecasts, and annual operating plans Drive the business with accountability to revenue and cost of goods Manage pre & in season planning, including forecasting and inventory open-to-buy management to drive growth and profitability Build high team morale and group commitment. Provide leadership, guidance, and motivation to a high-performing team Manage multiple tasks, prioritize activities, and establish deadlines and work plans to achieve end goals Translate business performance drivers and metrics into insightful analysis and recommendations to influence merchandise direction Understand and evaluate white space opportunities for the business Identify pricing and liquidation opportunities for your division to manage inventory liability Ensure teams understand and utilize the tools available to purchase, analyze, and react to business trends Actively coach & develop team members' skill sets to continually build bench strength and broaden career path opportunities Required Qualifications & Skills 5+ years' experience in merchandise planning or financial analysis. Accessories and apparel experience preferred. Demonstrated experience leading teams, developing talent, building morale, and inspiring and aligning the team around clear, achievable objectives Demonstrated strong responsibility, ownership, and pride in delivering quality results and understanding business impacts Demonstrated strong analytical skills in forecasting and open-to-buy management Demonstrated ability to build collaborative relationships across merchandising teams Strong verbal and written communication skills. Proven ability to synthesize data into a concise story, then develop and present fact-based insights and recommendations to various levels of leadership Strong organizational skills with the ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately while working in a fast-paced, changing environment Self-starter with natural curiosity and the ability to deal with ambiguity Ability to work within a complex, matrix organization and find creative solutions Familiarity with retail planning software or systems, computer skills in MS Office, high proficiency in Excel and understanding of BI tools Education Bachelor's degree in business, finance, mathematics, or other quantitative fields or equivalent experience Additional Information: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at .

Description: Position Summary: The Head of Retail Banking is responsible for managing sales and operations of bank branches, overseeing collection of past due loans, loan administration, and ensuring policies and procedures are being followed. Duties and Responsibilities: Adds value as a key member of senior management; understands the business, financials, industry, customers, and strategy. Working with the President/CEO as the bank's external representative for deposit and loan growth. Manages sales goals as described. Supervises employees, provides direction, coaches, trains, develops, hires, and manages performance to company goals and expectations. Working with the Branch Manager/Assistant Manager, and Operations Administrator, coaches, and trains employees on sales approaches; ensures staff sales goals are met; uncovers sales opportunities. Working with the Operations Administrator, oversees the management of the daily operation of the branch. HOR will ensure policies and procedures are being followed, reports are completed, and branch audits are satisfactory; monitors and administers the approved branch budget and explains variances; maintains acceptable level of nonsufficient funds fee waivers as determined by management; oversees maintenance and security of facility; keeps branch current on government regulations and the association's policies and procedures regarding lending, savings, and branch operations. Directs activities of branch through Branch Manager/Assistant Managers/other staff members to ensure achievement of branch goals including sales, cross-selling, and referrals of Bank products and services; leads and participates in branch sales promotion campaigns including customer calling programs; coaches and mentors staff to ensure their use of appropriate sales skills and techniques; works with Marketing to ensure branch has effective marketing displays, signage, and materials; ensures the branch provides quality customer service. Working with the Branch Manager/Assistant Manager, and Operations Administrator, approves scheduling of staff and monitors staff hours in accordance with Branch Staffing Model; ensures staff compliance with bank regulations, requirements, and procedures, and that staff follow operational and security policies and procedures; communicates and reinforces to staff changes in government regulations and the bank's policies and procedures regarding lending, savings, and branch operations; conducts branch operations/sales meetings and other branch meetings. Leads Branch Manager/Assistant Managers and staff members, toward meeting individual goals and target production standards through engaging customers in meaningful conversations to determine their needs and assists the customer in choosing appropriate Bank products and services and follows up on referral opportunities to achieve branch and Bank goals; responds to customer inquiries regarding bank products; takes consumer applications; opens and closes accounts with accuracy and in accordance to bank policy and applicable regulations. Working with the Branch Manager/Assistant Managers and Operations Administrator, as the branch's customer relations representative and resolves customer complaints; approves customer transactions and overrides; responds to customer inquiries; operates a teller window when necessary. Maintains membership in an approved community organizations and participates in community events/trade shows to develop and strengthen referral and customer relationships, and to develop business relationships with outside organizations. Works with loan servicing manager, M2, and Operations Administrator on collection processes of past due mortgage and retail loans including calling customers and engaging legal counsel. May serve as BSA officer ensuring compliance with Bank Secrecy Act, and /or AML officer ensuring compliance with Anti Money Laundering regulations. Working with the Operations Administrator and IT, manages systems updates such as servers and in branch computer systems Other duties as required. Requirements: Necessary competencies: Adaptability Communication skills Customer service Interpersonal skills Job knowledge Judgment Leadership Planning and organization Staff development Technical Expertise Experience in banking laws, regulations, and guidelines is required. Experience in customer service is required. Experience in retail banking is required. Experience in financial services or banking is preferred. Proficiency in MS Office Outlook, Excel, Word or similar software is required. Loan Origination Software, Cleartouch, OnBase, Encompass, various government and investor software/web portals is preferred. Education and Experience Education: High School Diploma or equivalent is required; Bachelor's degree is preferred. Certification: Valid Driver's License is required. NMLS Number and Notary required. Years of experience: 5 to 7 years is required. Years of experience supervising: 3 to 5 years is required. Physical Environment While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear, and speak. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. This position is performed in an office setting, Able to workdays and hours branch offices are open. Able to work overtime as required and be on call for any emergencies 24 hours a day, 7 days a week. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PI140d2bf11b44-1434

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :19266 Employment Type :Full Time Job Category :Supply Chain Work Location : Can be located out of Mableton GA, Elkhart IN, Jonestown PA, Fernley NV, or Davidson NC CAN BE LOCATED OUT OF Davidson NC, Atlanta GA, Elkhart IN, Jonestown PA, Fernley NV BRIEF POSITION SUMMARY: The Supply Chain Engineering Manager position is responsible for Optimizing the Supply Chain from end-to-end by making MSC Leaner, more efficient and more profitable while increasing customer service, quality, and associate engagement. Provides functional, technical or process leadership throughout the organization and will lead cross-functional teams to successful completion of strategic initiatives. DUTIES and RESPONSIBILITIES: Leads and develops a team of experienced engineering professionals to attain goals and objectives for Logistics Engineering initiatives. Manages and leads a team on large-scale projects across all phases of implementation including solution design, financial analysis, business case development, project planning, milestone definition, stakeholder communication, implementation and sustainment. Supports a Supply Chain Engineering Services program that builds upon MSC's Fuel Potential strategy to Optimize the Entire Supply Chain and helps MSC customers reduce their cost to serve. Works collaboratively with MSC leaders to identify and implement logistics process improvements to ensure most effective and efficient logistics processes. Identifies and implements new management tools, technology/equipment, business strategies and processes to promote "continuous improvement" and "quality", as well as streamline processes within MSC's business model. Conducts cross-functional meetings and presentations at all levels within MSC, including senior management, in support of engineering initiatives. Develops and documents "Standard Cost Data" for use in cost analysis to evaluate financial feasibility of potential projects. Develops and manages capital budget each fiscal year for CFC network. Relies on experience and judgment to plan, prioritize, and accomplish goals. Performs all duties inherent in the role of an MSC Manager including hiring, review and development of associates. Drives the MSC Culture within the department and throughout the company to ensure fulfillment of MSC's vision and purpose. Participation in special projects and performs additional duties as required EDUCATION and EXPERIENCE: Bachelor's Degree is required. Degree in Engineering preferred. Minimum of seven years of engineering experience in a distribution environment required. Minimum one-year experience managing associates required. Demonstrated excellence in project management of multi-million dollar capital projects required SKILLS: In depth understanding and working knowledge of material handling equipment and controls. Knowledge of preventative maintenance programs for material handling systems and equipment. Computer literacy and proficiency in AutoCAD and Access/SQL. Excellent data manipulation skills. Excellent verbal/written communication and presentation skills. Excellent time management and organizational skills OTHER REQUIREMENTS: A valid driver's license and the ability to travel up to 50% of the time. Compensation starting at $82390 - $129470 depending on experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 7 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Engineering,

Application Deadline: 01/16/2026 Address: 151 W 42nd Street Job Family Group: Customer Shared Services We're looking for an experienced trade support professional to join our Securitized Products Trade Desk Support team. Experience with Securitized Products preferred. Securitized Products include ABS, CLO, CMO, CMBS, Project Loans, RMBS, SBA Loans, TBAs, as well as hedges including Futures, Swaps, Options, etc. Prior experience with Bloomberg TOMS & ICI Impact preferrable. This role will help support the trading of Securitized Products and their hedges from post-execution through settlement, which would entail trade booking, reconciliations, reporting, and issue-resolution. We're looking for a motivated self-starter with analytical and problem-solving skills Provides advice and guidance to assigned business/group on implementation of solutions. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business/group strategy. Communicates with internal business partners and external customers to respond to standard and non-standard inquiries. Monitors and tracks performance, and addresses any issues Breaks down strategic problems, and analyses data and information to provide insights and recommendation. Gathers and formats data into regular and ad-hoc reports, and dashboards. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Provides input into the planning and implementation of operational programs. May assist with activities such as coordination and scheduling of work, resource forecasting, work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, quality control, training, team coaching and guidance, operations research and problem resolution. Fulfills routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities. Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Acts as primary back-up to team members and as back-up to the manager. Evaluates circumstances requiring exceptions and engages senior management for resolution where required. Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager. Identifies business needs, designs/develops tools and training programs; may include delivery. of training to audiences. May acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. Provides input and analysis into the continuous improvement of business processes and procedures and participates in the planning, testing and implementation of projects and new/ revised products/services or processes as required. Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness. Analyzes data and information to provide insights and recommendations. Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients directly to resolve trade issues and/or escalates as required. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives. Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations. Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained. Supports the development of tools and delivery of training focused on delivering business results. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2- 3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Bloomberg experience an asset MBS experience an asset CMO experience an asset Knowledge and experience using relevant systems and technology - In-depth. Knowledge and understanding of the business unit's key products and services, processes and controls - In-depth. Knowledge of the risk and regulatory requirements of the business - In-depth. Prioritization skills - Good. Customer service skills - In-depth. PC skills (MS Word, Excel, PowerPoint) - In-depth. Ability to multi-task in a fast-paced environment. Technical proficiency gained through education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Salary : $63,300.00 - $117,200.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Division of Employment and Rehabilitation Services (DERS)Rehabilitation Services Administration (RSA)1789 West Jefferson Street, Phoenix, Arizona 85007 This position may be available for remote work within Arizona (minimum 2 days per week in the office/hoteling) Posting Details: Salary: $78,543.00 - $88,000.00 annually Grade: 24 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Senior Program Manager with the Rehabilitation Services Administration (RSA). This position is responsible for high-level leadership of considerable complexity in planning, organizing, staffing, directing, monitoring or coordinating multiple programs, direct client service programs within the Division of Employment and Rehabilitation Services (DERS), Rehabilitation Services Administration (RSA). This position is responsible for administering Region 3 Vocational Rehabilitation (VR), Independent Living Older Blind (ILOB), and Business Enterprise Program (BEP). In addition, this position is responsible for overseeing a team to coordinate and enhance statewide access to client services as well as developing and maintaining comprehensive resource support for RSA team members across the state. Job Duties: Essential Duties and Responsibilities include but are not limited to: • Direct and monitor the development and sustainability of key strategic projects to improve client outcomes and access to services. • Develop and maintain comprehensive resources to support the team members across all three programs. • Monitor and coach direct reports in carrying out a variety of tasks, including the development of policies and procedures, budgets, fiscal analysis, service specifications, and involvement in client appeals. • Develop, implement, and monitor Key Performance Indicators and metrics and standard work for each area of oversight; develop, implement, and monitor countermeasures as appropriate. • Coach, teach staff regarding effective problem solving, root cause identification, process flow evaluation, and metric management. • Review and analyze data outcomes from statistical data gathering; ensure protocols are followed, and outcomes identified are corroborated with established sampling techniques and supportive data related to program administration and evaluations. • Prepares and delivers presentations, responds to external stakeholders and Governor Council inquiries, and coordinates with the Public Information Office as needed. • Represent the Administration, division and/or the department at local, state and national meetings as requested. • Represent the Administration, division or Department on various boards and advisory councils, as requested. • Perform supervisory activities such as oversight and management of work product and output, preparation of staff evaluations, identification of problem areas and generation and implementation of sustainable solutions. Knowledge, Skills & Abilities: • Knowledge of principles, practices, and professional standards in programs and services that serve individuals with disabilities and specialty populations. • Knowledge of Community organizations, social service resources, setting goals, planning and staff development. • Knowledge of budget development, policies and procedures, strategic planning and personnel management. • Skills in written and oral communication to convey a wide variety of information. • Skills in interpersonal relationships, organization structure, and management techniques. • Skills in program development, program evaluation, strategic planning, policy development, interpretation of data, and statistical analysis. • Ability to give public presentations, providing clear and concise information on Arizona's programs to community, state, and national groups. • Ability to effectively manage teams, motivate staff, meet performance measures, while providing excellent customer service. • Ability to build and maintain working relationships with members of the community and staff. Selective Preference(s): The ideal candidate for this position will have: • Master's degree from an accredited university in Rehabilitation Counseling or a closely related field. • Commission on Rehabilitation Counselor Certification (CRCC) preferred. Pre-Employment Requirements: • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). • Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code A.A.C. R2-10-207.11). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) or emailing Requests should be made as early as possible to allow time to arrange the accommodation.