Lutheran Services Florida
Fort Myers, Florida
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant . LSF is looking for a talented Case Manager - Intensive who wants to make an impact in the lives of others. Purpose & Impact: Provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals. Essential Functions: Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation. Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues) Conduct comprehensive intakes for all participants determined eligible for the program Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals. Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being. Submit detailed and thorough documentation in compliance with LSF policies and Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services. Provide extended/enhanced cultural orientation workshops to program participants as Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate. Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting. Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants. Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed. Participate in community coordination, capacity building and partnership development activities in the service area. Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information. Acquire comprehensive knowledge and thorough understanding of programmatic requirements of Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more. Trains, supervises, and supports Program Interns and Participate in ongoing supervision Prepares Program reports as Performs other related duties as Other Functions: May enter all financial transactions of the client's funds into the system as well as accounting per procedures in a timely manner May create and document check request vouchers for all clients per scheduled if necessary Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire). Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly. Provides indirect supervision of Resettlement Program Assists manager with RFP and other Assists Manager in enforcement and attaining program Provides training to program staff if Physical Requirements: Able to travel to other counties. Able to sit and stand for long periods time. Able to utilize office equipment. Able to work in fast paced environment. Education: Bachelor's degree in a Social Work or behavioral/human services field. Experience: Two years of experience providing case management and/or social services Case management experience is strongly preferred 3-year experience working with refugee or immigrants preferred Cross-cultural or international experience preferred Skills: Proficiency in Microsoft Office applications Knowledge of community resources and ability to connect families to community Excellent verbal and written communication skills Critical assessment and analysis skills Ability to work and deal a diverse group of Must be able to keep confidential Bilingual required Other: Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Principal Accountabilities: Reports to Manager Must be a team player with monitors as well as other clerical Accurate, complete and timely submission of required reports and documentation to LIRS & Effective working relationship with clients (providers). Adherence to LSF policies and Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant . LSF is looking for a talented Case Manager - Intensive who wants to make an impact in the lives of others. Purpose & Impact: Provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals. Essential Functions: Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation. Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues) Conduct comprehensive intakes for all participants determined eligible for the program Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals. Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being. Submit detailed and thorough documentation in compliance with LSF policies and Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services. Provide extended/enhanced cultural orientation workshops to program participants as Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate. Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting. Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants. Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed. Participate in community coordination, capacity building and partnership development activities in the service area. Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information. Acquire comprehensive knowledge and thorough understanding of programmatic requirements of Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more. Trains, supervises, and supports Program Interns and Participate in ongoing supervision Prepares Program reports as Performs other related duties as Other Functions: May enter all financial transactions of the client's funds into the system as well as accounting per procedures in a timely manner May create and document check request vouchers for all clients per scheduled if necessary Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire). Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly. Provides indirect supervision of Resettlement Program Assists manager with RFP and other Assists Manager in enforcement and attaining program Provides training to program staff if Physical Requirements: Able to travel to other counties. Able to sit and stand for long periods time. Able to utilize office equipment. Able to work in fast paced environment. Education: Bachelor's degree in a Social Work or behavioral/human services field. Experience: Two years of experience providing case management and/or social services Case management experience is strongly preferred 3-year experience working with refugee or immigrants preferred Cross-cultural or international experience preferred Skills: Proficiency in Microsoft Office applications Knowledge of community resources and ability to connect families to community Excellent verbal and written communication skills Critical assessment and analysis skills Ability to work and deal a diverse group of Must be able to keep confidential Bilingual required Other: Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Principal Accountabilities: Reports to Manager Must be a team player with monitors as well as other clerical Accurate, complete and timely submission of required reports and documentation to LIRS & Effective working relationship with clients (providers). Adherence to LSF policies and Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including : Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Downtown Emergency Service Center
Seattle, Washington
Description: Shift: Office Day (8am - 4pm) Days Off: Saturday, Sunday Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About PACT: The Program for Assertive Community Treatment (PACT) is a nationally recognized, evidence-based approach to mental health treatment which utilizes a highly collaborative model to positively impact the lives of individuals challenged by the most severe and persistent mental illnesses. The DESC PACT team is centered in the concept that recovery is more successful when all providers work closely together to provide integrated support services for all aspects of participant's lives, including medication, therapy, social support, employment and housing. Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services at their homes and in a variety of community settings. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage. MAJOR JOB RESPONSIBILITIES: Manage and facilitate PACT's SUD Programming: The PACT model requires the SUDP to divide their time into approximately 80% facilitation of the SUD program and 20% direct case management work. The PACT SUDP will update substance use treatment plans monthly according to the client's identified stage of change and propose effective, evidence-based interventions to meet each stage. Act as the PACT team's subject matter expert for substance use disorders. Provide consultation to other team members regarding SUD issues, treatment, and education, including Harm Reduction best practices. Provide staff training on substance use issues, as appropriate. Provide individual and group substance use disorder (SUD) treatment in office and in community settings using a stage-based treatment model that is non-confrontational, considers interactions of mental illness and substance use, and has client-determined goals. With the client's participation, develop support and treatment plans; facilitate linkages to collaborative resources when appropriate. Plan, organize and facilitate treatment and support groups for clients, as appropriate. Monitor and coordinate replacement of PACT harm reduction supplies. Advocate for client access to community resources and services, ensuring that client needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care. Develop and maintain strong collaborative relationships with DESC staff, and other service and resource organizations to ensure full continuity of care for clients. Participate in psychiatric consultation, supervision, program team meetings and in-service trainings; participate in clinical reviews and case conferences. Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned. Comply with data gathering/submission requirements, and with applicable program research and evaluation procedures. Participate in verbal de-escalation in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment. Participate in the planning, organizing and facilitating of unit mitigations for clients on your caseload. Unit mitigations are coordinated efforts to support clients with maintaining healthy living conditions. This can include but is not limited to attending care conferences related to unit mitigation, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff to ensure proper work orders are filed in a timely manner, participating in cleaning out clients' units, and documenting barriers to unit mitigation. Collaborate with the greater DESC SUD team by attending the weekly SUD team meeting and consulting with the SUD Clinical Supervisor and SUD Senior Program Manager at least monthly. This is a multidisciplinary role, serving clients with dual diagnoses. Other duties as assigned. Specialty Area: Facilitate PACT's SUD program as described above. Complete and update monthly substance use assessments, according to each client's stage of change for all PACT enrolled clients. Prepare assessments for inpatient treatment programs. Coordinate inpatient treatment referrals through King County. Be comfortable with Harm Reduction and Motivational Interviewing approaches. Living Conditions: Support your clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients' units, and documenting barriers to maintaining healthy living conditions. Other: Participate in daily morning meetings, psychiatric consultations, clinical supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences. Comply with the agency's clinical accountability policies and procedures; maintain current, timely and complete clinical records; participate in quality assurance reviews when assigned. Comply with applicable program research and evaluation procedures. Other duties as assigned. Requirements: MINIMUM QUALIFICATIONS: Licensed by the State of Washington as a Substance Use Disorder Professional (SUDP) in good standing. At this time, we can only consider applicants with an active SUDP license issued by the Washington State Department of Health. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Interest or experience in working with clients who are difficult to engage and maintain in traditional mental health or substance use disorder programs. Interest or experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance use disorders, and who are involved in the criminal legal system. Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity. Strong knowledge of relevant community resources and methods for accessing them. Possess strong communication and writing skills. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Ability to communicate and work effectively with individuals from diverse backgrounds. Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: Associates degree or higher in a relevant social science. Strong applicants can demonstrate the ability to be positive in their empathetic responses to all people. Understand the value of meaningful and deep client engagement. Have the potential to acquire the necessary knowledge, attitudes and skills of an effective SUD Counselor. Value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and stressful environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other people by talking and hearing, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: . click apply for full job details
Description: Shift: Office Day (8am - 4pm) Days Off: Saturday, Sunday Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About PACT: The Program for Assertive Community Treatment (PACT) is a nationally recognized, evidence-based approach to mental health treatment which utilizes a highly collaborative model to positively impact the lives of individuals challenged by the most severe and persistent mental illnesses. The DESC PACT team is centered in the concept that recovery is more successful when all providers work closely together to provide integrated support services for all aspects of participant's lives, including medication, therapy, social support, employment and housing. Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services at their homes and in a variety of community settings. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage. MAJOR JOB RESPONSIBILITIES: Manage and facilitate PACT's SUD Programming: The PACT model requires the SUDP to divide their time into approximately 80% facilitation of the SUD program and 20% direct case management work. The PACT SUDP will update substance use treatment plans monthly according to the client's identified stage of change and propose effective, evidence-based interventions to meet each stage. Act as the PACT team's subject matter expert for substance use disorders. Provide consultation to other team members regarding SUD issues, treatment, and education, including Harm Reduction best practices. Provide staff training on substance use issues, as appropriate. Provide individual and group substance use disorder (SUD) treatment in office and in community settings using a stage-based treatment model that is non-confrontational, considers interactions of mental illness and substance use, and has client-determined goals. With the client's participation, develop support and treatment plans; facilitate linkages to collaborative resources when appropriate. Plan, organize and facilitate treatment and support groups for clients, as appropriate. Monitor and coordinate replacement of PACT harm reduction supplies. Advocate for client access to community resources and services, ensuring that client needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care. Develop and maintain strong collaborative relationships with DESC staff, and other service and resource organizations to ensure full continuity of care for clients. Participate in psychiatric consultation, supervision, program team meetings and in-service trainings; participate in clinical reviews and case conferences. Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned. Comply with data gathering/submission requirements, and with applicable program research and evaluation procedures. Participate in verbal de-escalation in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment. Participate in the planning, organizing and facilitating of unit mitigations for clients on your caseload. Unit mitigations are coordinated efforts to support clients with maintaining healthy living conditions. This can include but is not limited to attending care conferences related to unit mitigation, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff to ensure proper work orders are filed in a timely manner, participating in cleaning out clients' units, and documenting barriers to unit mitigation. Collaborate with the greater DESC SUD team by attending the weekly SUD team meeting and consulting with the SUD Clinical Supervisor and SUD Senior Program Manager at least monthly. This is a multidisciplinary role, serving clients with dual diagnoses. Other duties as assigned. Specialty Area: Facilitate PACT's SUD program as described above. Complete and update monthly substance use assessments, according to each client's stage of change for all PACT enrolled clients. Prepare assessments for inpatient treatment programs. Coordinate inpatient treatment referrals through King County. Be comfortable with Harm Reduction and Motivational Interviewing approaches. Living Conditions: Support your clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients' units, and documenting barriers to maintaining healthy living conditions. Other: Participate in daily morning meetings, psychiatric consultations, clinical supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences. Comply with the agency's clinical accountability policies and procedures; maintain current, timely and complete clinical records; participate in quality assurance reviews when assigned. Comply with applicable program research and evaluation procedures. Other duties as assigned. Requirements: MINIMUM QUALIFICATIONS: Licensed by the State of Washington as a Substance Use Disorder Professional (SUDP) in good standing. At this time, we can only consider applicants with an active SUDP license issued by the Washington State Department of Health. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Interest or experience in working with clients who are difficult to engage and maintain in traditional mental health or substance use disorder programs. Interest or experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance use disorders, and who are involved in the criminal legal system. Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity. Strong knowledge of relevant community resources and methods for accessing them. Possess strong communication and writing skills. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Ability to communicate and work effectively with individuals from diverse backgrounds. Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: Associates degree or higher in a relevant social science. Strong applicants can demonstrate the ability to be positive in their empathetic responses to all people. Understand the value of meaningful and deep client engagement. Have the potential to acquire the necessary knowledge, attitudes and skills of an effective SUD Counselor. Value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and stressful environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other people by talking and hearing, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: . click apply for full job details
Helen Ross McNabb Center
Morristown, Tennessee
Hamblen Crisis Services Coordinator Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Hamblen Crisis Services Coordinator today! The Hamblen Crisis Services Coordinator JOB SUMMARY Crisis Services Coordinator is responsible for administrative tasks including reports, scheduling, and training. Services Coordinator will provide supervision to designated employees. Clinical responsibilities include on-call and clinical direction while on site. In addition to supervisory responsibilities, Services Coordinator will meet with clients and treatment team as clinically indicated. Facilitate referral-related activities to link clients with needed services. Follow-up on clinical directives to ensure client treatment is being rendered. Complete assessments at main site and in the community setting as needed. This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. Regular attendance is an essential job function. Due to CSU and WIC being 24 hours/7 days per week programming, the following expectation is applied to all staff working in these programs. All staff will be present and on time for shift in order to relieve previous shift. All staff will stay on shift until relief coverage arrive. All staff have been briefed on the nature of the programming and understand that shifts must be covered in order to keep our staff and clients safe. All staff recognize that if bad weather is predicted be prepared to make it in prior to poor travel conditions and to stay until relieve staff can make it in. EVALUATION STANDARDS 5 Always Exceeds Performance Standards 4 Consistently Exceeds Performance Standards 3 Regularly Meets Performance Standards 2 Frequently Does Not Meet Performance Standards 1 Consistently Does Not Meet Performance Standards This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Participates as an active member of the crisis team. Begins and ends workday as scheduled and is accessible by cell phone when in the field. Communicates with triage to determine priority of call if more than one call is pending. Responds appropriately to all flags, emails, and voicemails. Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes Attends and participates in scheduled administrative team meetings Meet with designated employees at least monthly for clinical supervision. 2. Completes documentation of client care in compliance with CARF and SSOC standards. Completes all necessary documentation for each client before end of shift. Clearly documents time of referrals and declines. Flags, emails, or calls case managers/therapist to alert provider that client was seen by Mobile Crisis. Fax all pertinent documentation for referrals and document accordingly. 3. Provides face to face crisis assessments and coverage 24/7/365. Provides direction to client in crisis. Facilitates voluntary/involuntary placement for client or gives referral information to client. Ensures that all clients are seen within two-hour time frame when possible. Provides on-call crisis intervention according to established protocol Through client assessment, determine appropriate level of care and inform all parties involved of plan Provide education and referral information when clinically appropriate Acts as a liaison with community agencies and families to ensure appropriate care for client Determines appropriate location of assessment (i.e. community, telehealth, ED, etc) Spends adequate time with client during assessment to determine needs and most appropriate services and treatment available. Conducts individual/family/significant other therapy with CSU clients as clinically indicated. Provide direction to front line staff to ensure that clients are seen in a timely manner and according to priority. Will provide client transport as needed. Manages staff of MCU assessments. Maintains all productivity standards of CSU and MCU. Meets CU and MCU expected outcomes. COMPENSATION: Starting salary for this position is approximately $72,851/yr based on relevant experience and education. QUALIFICATIONS - Hamblen Crisis Services Coordinator Education/Knowledge: A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses. Preferred Master's level licensed or license eligible clinician. Must obtain F endorsement. Experience : Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention. Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders. Computer experience is helpful. Experience working in a crisis setting preferred. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Morristown, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PIc1bd06b025d0-3430
Hamblen Crisis Services Coordinator Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Hamblen Crisis Services Coordinator today! The Hamblen Crisis Services Coordinator JOB SUMMARY Crisis Services Coordinator is responsible for administrative tasks including reports, scheduling, and training. Services Coordinator will provide supervision to designated employees. Clinical responsibilities include on-call and clinical direction while on site. In addition to supervisory responsibilities, Services Coordinator will meet with clients and treatment team as clinically indicated. Facilitate referral-related activities to link clients with needed services. Follow-up on clinical directives to ensure client treatment is being rendered. Complete assessments at main site and in the community setting as needed. This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. Regular attendance is an essential job function. Due to CSU and WIC being 24 hours/7 days per week programming, the following expectation is applied to all staff working in these programs. All staff will be present and on time for shift in order to relieve previous shift. All staff will stay on shift until relief coverage arrive. All staff have been briefed on the nature of the programming and understand that shifts must be covered in order to keep our staff and clients safe. All staff recognize that if bad weather is predicted be prepared to make it in prior to poor travel conditions and to stay until relieve staff can make it in. EVALUATION STANDARDS 5 Always Exceeds Performance Standards 4 Consistently Exceeds Performance Standards 3 Regularly Meets Performance Standards 2 Frequently Does Not Meet Performance Standards 1 Consistently Does Not Meet Performance Standards This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Participates as an active member of the crisis team. Begins and ends workday as scheduled and is accessible by cell phone when in the field. Communicates with triage to determine priority of call if more than one call is pending. Responds appropriately to all flags, emails, and voicemails. Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes Attends and participates in scheduled administrative team meetings Meet with designated employees at least monthly for clinical supervision. 2. Completes documentation of client care in compliance with CARF and SSOC standards. Completes all necessary documentation for each client before end of shift. Clearly documents time of referrals and declines. Flags, emails, or calls case managers/therapist to alert provider that client was seen by Mobile Crisis. Fax all pertinent documentation for referrals and document accordingly. 3. Provides face to face crisis assessments and coverage 24/7/365. Provides direction to client in crisis. Facilitates voluntary/involuntary placement for client or gives referral information to client. Ensures that all clients are seen within two-hour time frame when possible. Provides on-call crisis intervention according to established protocol Through client assessment, determine appropriate level of care and inform all parties involved of plan Provide education and referral information when clinically appropriate Acts as a liaison with community agencies and families to ensure appropriate care for client Determines appropriate location of assessment (i.e. community, telehealth, ED, etc) Spends adequate time with client during assessment to determine needs and most appropriate services and treatment available. Conducts individual/family/significant other therapy with CSU clients as clinically indicated. Provide direction to front line staff to ensure that clients are seen in a timely manner and according to priority. Will provide client transport as needed. Manages staff of MCU assessments. Maintains all productivity standards of CSU and MCU. Meets CU and MCU expected outcomes. COMPENSATION: Starting salary for this position is approximately $72,851/yr based on relevant experience and education. QUALIFICATIONS - Hamblen Crisis Services Coordinator Education/Knowledge: A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses. Preferred Master's level licensed or license eligible clinician. Must obtain F endorsement. Experience : Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention. Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders. Computer experience is helpful. Experience working in a crisis setting preferred. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Morristown, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PIc1bd06b025d0-3430