Description:
Position Summary
The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations. The Technical Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.
Key Responsibilities
- Provide technical leadership and oversight for automotive repair and maintenance operations
- Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
- Assist in diagnosing complex vehicle issues and support technicians in problem-solving
- Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
- Ensure repairs and services meet company quality standards and manufacturer specifications
- Support customer service by working closely with service advisors and management to resolve technical concerns
- Monitor workflow and help manage shop productivity and turnaround times
- Promote and enforce safety standards and proper shop procedures
- Assist with technician training, development, and performance feedback
- Support inventory control related to tools, equipment, and shop supplies
- Communicate operational issues, staffing needs, and performance trends to the Location Manager
- Contribute to continuous improvement initiatives that enhance efficiency and service quality
Requirements:
Technical Skills & Experience
- Strong working knowledge of:
- Automotive and light truck repair and maintenance
- Alignments and suspension systems
- Brake systems
- Engine and electrical diagnostics
- Heating and air conditioning systems
- Ability to troubleshoot and diagnose complex mechanical and electrical issues
- Experience using diagnostic tools and shop management systems preferred
Qualifications
- Minimum of 5 years of experience in the automotive repair industry
- Proven background as an automotive technician working on autos and light trucks
- ASE certification preferred but not required
- Valid driver's license with a satisfactory driving record
- Demonstrated solid and reliable work history
- Leadership mindset with a willingness to lead by example
- Strong communication and interpersonal skills
- Ability to work in a fast-paced shop environment
Core Competencies
- Technical expertise and problem-solving
- Coaching and mentorship
- Customer-focused decision-making
- Accountability and reliability
- Team leadership and collaboration
Work Environment & Physical Demands
- Automotive repair shop environment
- Regular standing, walking, bending, and lifting
- Ability to lift up to 50lbs
- Use of hand tools, diagnostic equipment, and shop machinery
Compensation & Benefits
- Competitive pay commensurate with experience
- Comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Supplemental Insurance
- Paid time off and holidays
- 401 (k) with company matching up to 4%
- Performance-based bonus opportunity tied to overall shop operations and results
Equal Employment Opportunity Statement
Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.
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