This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach ( ) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative. At A Glance Our Ad Operations Specialist are centralized roles that support the entire Spectrum Reach footprint. They Coordinate order entry for ad schedules across the country and ensure that workflow for orders is completed accurately and in a timely manner. Who We Are Spectrum Reach is the advertising sales division of Charter, offering custom solutions for advertisers through national cable networks, internet advertising, mobile marketing and events supported by marketing, research, and award-winning creative services teams. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer. From traditional commercial advertising to exciting new possibilities in interactive media, Spectrum Reach brings advertisers effective, efficient ways to turn our audiences into their customers. Spectrum Reach's National Ad Operations is a high performing team that plays an essential role in delivering cutting-edge advertising solutions to our clients. You can learn more about us at What We Look For In Everyone At Spectrum Reach Our work atmosphere emphasizes teamwork, multitasking, and goal orientation. We seek individuals who are sociable, flexible, able to manage various priorities simultaneously, cooperative, and skilled in building relationships. Strong verbal and written communication abilities are crucial, along with excellent organizational and time management skills. Ad Operations Specialist (National) Duties/Requirements Communicate with internal & external customers. Monitor schedules, various reports, and work with National Sales Managers / Director of Advertising Sales to recover any lost revenue. Ensure all orders are processed by the established deadline. Research/troubleshoot issues with failed spots upon request. Process traffic instructions. Reconcile missed spots. Work closely with cross functional teams. Utilize multiple platforms in your work. Job Requirements: Provide a high standard of customer service to both internal & external customers. Familiarity with MS Office applications (primarily Excel, Word and Outlook). Ability to work under deadlines. Skilled in reading, analyzing, and interpreting general business documents. Competence in effectively presenting information and addressing inquiries from groups of managers, clients, and customers. Ability to multitask in fast-paced environments. Capacity to make decisions and resolve issues. Ability to work independently and/or as part of a team. Self-driven, detail-oriented, and proactive. Education and Experience: Experience working in an office environment. Must have Microsoft Office experience, especially MS Excel Bachelor's degree or equivalent experience Preferred Experience : 2+ years working/supporting media advertising 2+ years operation center experience 2+ years customer service experience Experience with XG, Pilot and other Advertising applications A Deliberate Path To Success We appreciate enthusiasm and dedication at Spectrum Reach. That is why we invested time to create a comprehensive unified Career Path. With multiple ways to progress, start on a learning course and see how far you can go. The Benefits Are Clear In addition to the core benefits - industry-leading retirement savings plans, comprehensive health care, and paid time off - we offer access to free and discounted Spectrum products and services where available, education assistance, and a wide selection of other programs and perks to help support you and your family at every stage of life. ATF106 4 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
01/08/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach ( ) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative. At A Glance Our Ad Operations Specialist are centralized roles that support the entire Spectrum Reach footprint. They Coordinate order entry for ad schedules across the country and ensure that workflow for orders is completed accurately and in a timely manner. Who We Are Spectrum Reach is the advertising sales division of Charter, offering custom solutions for advertisers through national cable networks, internet advertising, mobile marketing and events supported by marketing, research, and award-winning creative services teams. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer. From traditional commercial advertising to exciting new possibilities in interactive media, Spectrum Reach brings advertisers effective, efficient ways to turn our audiences into their customers. Spectrum Reach's National Ad Operations is a high performing team that plays an essential role in delivering cutting-edge advertising solutions to our clients. You can learn more about us at What We Look For In Everyone At Spectrum Reach Our work atmosphere emphasizes teamwork, multitasking, and goal orientation. We seek individuals who are sociable, flexible, able to manage various priorities simultaneously, cooperative, and skilled in building relationships. Strong verbal and written communication abilities are crucial, along with excellent organizational and time management skills. Ad Operations Specialist (National) Duties/Requirements Communicate with internal & external customers. Monitor schedules, various reports, and work with National Sales Managers / Director of Advertising Sales to recover any lost revenue. Ensure all orders are processed by the established deadline. Research/troubleshoot issues with failed spots upon request. Process traffic instructions. Reconcile missed spots. Work closely with cross functional teams. Utilize multiple platforms in your work. Job Requirements: Provide a high standard of customer service to both internal & external customers. Familiarity with MS Office applications (primarily Excel, Word and Outlook). Ability to work under deadlines. Skilled in reading, analyzing, and interpreting general business documents. Competence in effectively presenting information and addressing inquiries from groups of managers, clients, and customers. Ability to multitask in fast-paced environments. Capacity to make decisions and resolve issues. Ability to work independently and/or as part of a team. Self-driven, detail-oriented, and proactive. Education and Experience: Experience working in an office environment. Must have Microsoft Office experience, especially MS Excel Bachelor's degree or equivalent experience Preferred Experience : 2+ years working/supporting media advertising 2+ years operation center experience 2+ years customer service experience Experience with XG, Pilot and other Advertising applications A Deliberate Path To Success We appreciate enthusiasm and dedication at Spectrum Reach. That is why we invested time to create a comprehensive unified Career Path. With multiple ways to progress, start on a learning course and see how far you can go. The Benefits Are Clear In addition to the core benefits - industry-leading retirement savings plans, comprehensive health care, and paid time off - we offer access to free and discounted Spectrum products and services where available, education assistance, and a wide selection of other programs and perks to help support you and your family at every stage of life. ATF106 4 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at . SUMMARY The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience. Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes. Spectrum Reach's Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you'll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders. DUTIES & RESPONSIBILITIES As an Advertising Operations Specialist at Spectrum, you will support order entry for advertising schedules nationwide, ensuring accuracy and timely completion. Your efforts will help streamline workflows and support teams in delivering effective advertising solutions for clients, making a direct impact on customer satisfaction and business results. Coordinate accurate and timely entry of advertising orders across Spectrum's network Communicate advertising operations functions and capabilities to internal and external customers Monitor ad schedules and exception reports, collaborating with Account Executives to recover lost revenue Track client tapes and maintain records for both paperwork and electronic orders using Spectrum's traffic system Assist Account Executives, Sales Management and technical staff in diagnosing schedule delivery issues Ensure correct application of advertising copy to all orders in partnership with Account Executives QUALIFICATIONS Experience working in an office environment highly preferred Experience in Media a plus Proficiency in Microsoft Office, especially Excel, Word and Outlook Understanding of general ad sales order entry practices Ability to maintain high levels of support for internal and external customers Capable of working under deadline pressures Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations Proficient in writing reports, business correspondence and procedure manuals Effective presenter and communicator with managers, clients and customers Familiarity with traffic systems and sales automation software a plus EDUCATION Bachelor's degree or equivalent work and/or education experience ATF106 8 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
01/08/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at . SUMMARY The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience. Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes. Spectrum Reach's Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you'll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders. DUTIES & RESPONSIBILITIES As an Advertising Operations Specialist at Spectrum, you will support order entry for advertising schedules nationwide, ensuring accuracy and timely completion. Your efforts will help streamline workflows and support teams in delivering effective advertising solutions for clients, making a direct impact on customer satisfaction and business results. Coordinate accurate and timely entry of advertising orders across Spectrum's network Communicate advertising operations functions and capabilities to internal and external customers Monitor ad schedules and exception reports, collaborating with Account Executives to recover lost revenue Track client tapes and maintain records for both paperwork and electronic orders using Spectrum's traffic system Assist Account Executives, Sales Management and technical staff in diagnosing schedule delivery issues Ensure correct application of advertising copy to all orders in partnership with Account Executives QUALIFICATIONS Experience working in an office environment highly preferred Experience in Media a plus Proficiency in Microsoft Office, especially Excel, Word and Outlook Understanding of general ad sales order entry practices Ability to maintain high levels of support for internal and external customers Capable of working under deadline pressures Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations Proficient in writing reports, business correspondence and procedure manuals Effective presenter and communicator with managers, clients and customers Familiarity with traffic systems and sales automation software a plus EDUCATION Bachelor's degree or equivalent work and/or education experience ATF106 8 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at . SUMMARY The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience. Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes. Spectrum Reach's Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you'll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders. DUTIES & RESPONSIBILITIES As a Manager of Account Management on the Customer Experience team, you'll work with Sales to make sure they have the data, information and materials needed to support the sale of our innovative multi-screen product portfolio. Your creativity and attention to detail will provide essential partnership support, setting up our teams and business for success. Managing all market Account Specialists Interviewing, selecting, and onboarding Regularly meeting with Sales management Managing market trade requests and needs Assisting in market reporting that is requested WORK EXPERIENCE 1+ year of supervisory experience in account management or related field 3+ years of experience in account management, sales support or customer experience Prior experience supporting multi-screen product portfolios or similar technology-driven solutions QUALIFICATIONS Proficiency with Strata View, Pilot, TIM or CRM platforms Understanding of Ad Sales products Ability to multi-task and manage competing priorities Strong interpersonal and communication skills Demonstrated analytical and problem-solving capabilities Advanced knowledge of reporting tools and market analytics Proven track record of team leadership and driving business results Expertise in process optimization and workflow improvement Experience collaborating with cross-functional teams SSU535 0 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
01/08/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at . SUMMARY The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience. Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes. Spectrum Reach's Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you'll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders. DUTIES & RESPONSIBILITIES As a Manager of Account Management on the Customer Experience team, you'll work with Sales to make sure they have the data, information and materials needed to support the sale of our innovative multi-screen product portfolio. Your creativity and attention to detail will provide essential partnership support, setting up our teams and business for success. Managing all market Account Specialists Interviewing, selecting, and onboarding Regularly meeting with Sales management Managing market trade requests and needs Assisting in market reporting that is requested WORK EXPERIENCE 1+ year of supervisory experience in account management or related field 3+ years of experience in account management, sales support or customer experience Prior experience supporting multi-screen product portfolios or similar technology-driven solutions QUALIFICATIONS Proficiency with Strata View, Pilot, TIM or CRM platforms Understanding of Ad Sales products Ability to multi-task and manage competing priorities Strong interpersonal and communication skills Demonstrated analytical and problem-solving capabilities Advanced knowledge of reporting tools and market analytics Proven track record of team leadership and driving business results Expertise in process optimization and workflow improvement Experience collaborating with cross-functional teams SSU535 0 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at . SUMMARY The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience. Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes. Spectrum Reach's Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you'll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders. DUTIES & RESPONSIBILITIES As an Advertising Operations Specialist on the programming team at Spectrum, you will manage the foundation of linear schedules for enterprise databases, supporting daily and high profile event break formats and allocations. This role is critical for ensuring the accuracy of sellable inventory. Your efforts will help streamline workflows and support teams in delivering effective advertising solutions for clients, making a direct impact on customer satisfaction and business results. Coordinate and download daily programming files. Efficiently retrieve and process daily network programming grids and schedules from various content providers to ensure the most up to date linear ad schedules. Linear Ad Inventory Allocation. Manage the precise allocation of commercial breaks to lines of business within linear programming. Ensure High Profile Events receive special allocations designed to maximize revenue. Conduct audit of schedules to verify breaks are correctly assigned to appropriate lines of business and that programming formats are up to date. Multi-system proficiency and cross team coverage. Acquire and maintain knowledge of all distinct traffic systems to provide seamless out of office coverage; identify and master the unique nuances of each system to ensure consistency with allocations. Logical nesting of video series to defined categories, ensuring content is accurately grouped for the streaming platform. Accurate data entry of critical variables including specific dates, start/end time, and network designations. Communicate programming functions and capabilities to internal and external customers Monitor and react to emails for network format changes or allocation requests QUALIFICATIONS Experience working in an office environment highly preferred Experience in Media a plus Proficiency in Microsoft Office, especially Excel, Word and Outlook Attention to detail: High level of precision required for managing complex allocations across different lines of business. Analytical thinking: Perform daily comparisons between network provided files and internal traffic system to pinpoint conflicts, such as break length mismatches. Investigate and resolve file ingestion errors where programming files fail to match the traffic system's existing linear structure. Time Management: Ability to thrive in a high pressure environment with strict daily deadlines. Root Cause Analysis: Ability to trace an allocation issue back to whether it was a vendor file error, manual traffic entry, or a network schedule shift. Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations Effective presenter and communicator with managers, clients and customers Familiarity with traffic systems and sales automation software a plus Flexibility to accommodate occasional after hours work. EDUCATION Bachelor's degree or equivalent work and/or education experience ATF- Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
01/07/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at . SUMMARY The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience. Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes. Spectrum Reach's Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you'll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders. DUTIES & RESPONSIBILITIES As an Advertising Operations Specialist on the programming team at Spectrum, you will manage the foundation of linear schedules for enterprise databases, supporting daily and high profile event break formats and allocations. This role is critical for ensuring the accuracy of sellable inventory. Your efforts will help streamline workflows and support teams in delivering effective advertising solutions for clients, making a direct impact on customer satisfaction and business results. Coordinate and download daily programming files. Efficiently retrieve and process daily network programming grids and schedules from various content providers to ensure the most up to date linear ad schedules. Linear Ad Inventory Allocation. Manage the precise allocation of commercial breaks to lines of business within linear programming. Ensure High Profile Events receive special allocations designed to maximize revenue. Conduct audit of schedules to verify breaks are correctly assigned to appropriate lines of business and that programming formats are up to date. Multi-system proficiency and cross team coverage. Acquire and maintain knowledge of all distinct traffic systems to provide seamless out of office coverage; identify and master the unique nuances of each system to ensure consistency with allocations. Logical nesting of video series to defined categories, ensuring content is accurately grouped for the streaming platform. Accurate data entry of critical variables including specific dates, start/end time, and network designations. Communicate programming functions and capabilities to internal and external customers Monitor and react to emails for network format changes or allocation requests QUALIFICATIONS Experience working in an office environment highly preferred Experience in Media a plus Proficiency in Microsoft Office, especially Excel, Word and Outlook Attention to detail: High level of precision required for managing complex allocations across different lines of business. Analytical thinking: Perform daily comparisons between network provided files and internal traffic system to pinpoint conflicts, such as break length mismatches. Investigate and resolve file ingestion errors where programming files fail to match the traffic system's existing linear structure. Time Management: Ability to thrive in a high pressure environment with strict daily deadlines. Root Cause Analysis: Ability to trace an allocation issue back to whether it was a vendor file error, manual traffic entry, or a network schedule shift. Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations Effective presenter and communicator with managers, clients and customers Familiarity with traffic systems and sales automation software a plus Flexibility to accommodate occasional after hours work. EDUCATION Bachelor's degree or equivalent work and/or education experience ATF- Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services. The Business Operations Regional Support Specialist plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners. Please note - this position is required to work 10AM to 7PM 1-2 weeks out of the month ESSENTIAL FUNCTIONS OF THE POSITION Ensures a positive customer experience through the handling of support requests via email, chat and phone Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts Enforces company compliance and data integrity through the evaluation and approval of new client contracts Supports related business initiatives REQUIRED QUALIFICATIONS Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems Ability to effectively organize and prioritize Provide strong customer service to clients and sales teams across the footprint Ability to work collaboratively and independently; highly motivated and detail-oriented Ability to work under pressure and meet deadlines Ability to demonstrate superb follow through Proficient in Microsoft applications PREFERRED QUALIFICATIONS Ability to communicate orally and in writing in a clear, straightforward and professional manner Familiarity with the advertising industry EDUCATION Bachelor's degree in marketing, Communications, Business, or related field or equivalent experience FGN135 3 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
01/06/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services. The Business Operations Regional Support Specialist plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners. Please note - this position is required to work 10AM to 7PM 1-2 weeks out of the month ESSENTIAL FUNCTIONS OF THE POSITION Ensures a positive customer experience through the handling of support requests via email, chat and phone Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts Enforces company compliance and data integrity through the evaluation and approval of new client contracts Supports related business initiatives REQUIRED QUALIFICATIONS Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems Ability to effectively organize and prioritize Provide strong customer service to clients and sales teams across the footprint Ability to work collaboratively and independently; highly motivated and detail-oriented Ability to work under pressure and meet deadlines Ability to demonstrate superb follow through Proficient in Microsoft applications PREFERRED QUALIFICATIONS Ability to communicate orally and in writing in a clear, straightforward and professional manner Familiarity with the advertising industry EDUCATION Bachelor's degree in marketing, Communications, Business, or related field or equivalent experience FGN135 3 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
