McKesson
Fort Worth, Texas
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Director, Learning Development & Delivery (LD&D) is the leader accountable for the strategy, design, and delivery of learning solutions that enable performance, transformation, and operational excellence across all of Supply Chain Operation's (SCO) 6,000+ employees. This role reports directly to the Vice President of Customer Experience Operations (CxO) and serves as a member of the CxO Senior Leadership Team, contributing to strategic direction, leadership decisions, and execution across the organization. As the learning and capability-building authority for SCO, this role ensures frontline, leadership, and functional teams are equipped with the skills, knowledge, and behaviors required to execute current operations while building future-state capabilities. The Senior Director leads an integrated learning ecosystem spanning onboarding, role-based capability development, leadership development, compliance, continuous improvement, and change enablement. The role partners closely with SCO senior leadership, operations leaders, transformation teams, and enterprise stakeholders to align learning investments with business priorities, modernization efforts, and measurable outcomes. The Senior Director builds and sustains a Learning Center of Excellence that leverages modern learning methodologies, digital platforms, data, and analytics to deliver scalable, high-impact learning experiences across the SCO enterprise. In summary, this leader is expected to build a future-focused LD&D team-one that's equipped to support automation, AI initiatives, and operating model changes, as well as deliver learning as outlined above. Key Responsibilities Learning Strategy & Leadership Define and execute the LD&D strategy for Supply Chain Operations, aligned to SCO priorities, transformation initiatives, and McKesson's long-term business strategy. Serve as a trusted advisor to SCO senior leaders on workforce readiness, capability gaps, and learning-driven performance improvement. Establish LD&D as a strategic enabler of operational excellence, modernization, and change adoption across SCO. Learning Design, Development & Delivery Lead the design and delivery of role-based, skills-based, and leadership learning programs supporting all SCO functions (distribution, customer-facing operations, enabling functions, and leadership). Ensure learning solutions are modern, engaging, and scalable through a blend of digital, virtual, in-person, and experiential learning methods. Champion contemporary learning approaches, including microlearning, performance support, simulation, and data-driven personalization. Modernization & Change Enablement Partner with SCO modernization, operations, and process improvement teams to ensure learning is embedded into major initiatives and go-lives. Translate complex operational and technology changes into clear, role-relevant learning and adoption strategies. Ensure leaders are equipped to coach, reinforce, and sustain change. Learning Technology, Analytics & Governance Own the learning delivery ecosystem, including LMS and supporting platforms, ensuring scalability, usability, and integration with enterprise tools. Define and track meaningful learning metrics that demonstrate impact on performance, productivity, quality, and employee readiness. Use data and insights to continuously refine learning strategies and investment decisions. Compliance & Risk Enablement Partner with Corporate Compliance and enterprise stakeholders to ensure SCO employees and leaders complete required training. Balance compliance requirements with operational realities, ensuring training is effective, efficient, and relevant. Brand, Communications & Stakeholder Engagement Build and sustain a strong LD&D brand across Supply Chain Operations. Drive clear, consistent communication of learning offerings, expectations, and outcomes to leaders and employees. Represent SCO LD&D in enterprise forums and cross-functional initiatives. People Leadership Lead, develop, and inspire a high-performing team of instructional design, facilitation, and learning professionals. Set clear expectations, build future capability within the team, and foster a culture of innovation, accountability, and continuous improvement. Financial Leadership Responsible for the budget of a cost center and will be accountable for performance to the plan and forecast. Minimum Requirement Degree or equivalent experience. Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience). Education Bachelor's degree in a relevant field (ex. Computer Science, Telecom, Business Administration) is required. Critical Skills 13+ years of professional experience and 6+ years management experience in learning for supply chain operations. Healthcare industry experience preferred Contact Center experience preferred Strong understanding of learning systems, digital technologies and industry best practices. Excellent communicator - an eloquent speaker and a crisp writer - to succinctly and effectively get your point across People-savvy collaborator with the confidence to manage stakeholders and routinely interact and influence an executive-level audience Experience successfully managing high-visibility projects in a complex, matrix organization Additional Knowledge & Skills Enjoy the challenge of handling shifting priorities and meeting aggressive deadlines in a fast-paced environment while constantly striving for excellence Self-directed and able to develop team and execute work independently Strong critical thinking, analytic and problem-solving skills Attention to detail, solid organizational skills and proactive project management Ability to act independently with sound business judgement Ability to serve as an inclusive leader who motivates and develops their team Flexibility to take on different roles and duties as required Physical Requirements General Office Demands Travel up to 20% Candidates must be authorized to work in USA. Sponsorship is not available for this role. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $149,600 - $249,400 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to . Join us at McKesson!
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Director, Learning Development & Delivery (LD&D) is the leader accountable for the strategy, design, and delivery of learning solutions that enable performance, transformation, and operational excellence across all of Supply Chain Operation's (SCO) 6,000+ employees. This role reports directly to the Vice President of Customer Experience Operations (CxO) and serves as a member of the CxO Senior Leadership Team, contributing to strategic direction, leadership decisions, and execution across the organization. As the learning and capability-building authority for SCO, this role ensures frontline, leadership, and functional teams are equipped with the skills, knowledge, and behaviors required to execute current operations while building future-state capabilities. The Senior Director leads an integrated learning ecosystem spanning onboarding, role-based capability development, leadership development, compliance, continuous improvement, and change enablement. The role partners closely with SCO senior leadership, operations leaders, transformation teams, and enterprise stakeholders to align learning investments with business priorities, modernization efforts, and measurable outcomes. The Senior Director builds and sustains a Learning Center of Excellence that leverages modern learning methodologies, digital platforms, data, and analytics to deliver scalable, high-impact learning experiences across the SCO enterprise. In summary, this leader is expected to build a future-focused LD&D team-one that's equipped to support automation, AI initiatives, and operating model changes, as well as deliver learning as outlined above. Key Responsibilities Learning Strategy & Leadership Define and execute the LD&D strategy for Supply Chain Operations, aligned to SCO priorities, transformation initiatives, and McKesson's long-term business strategy. Serve as a trusted advisor to SCO senior leaders on workforce readiness, capability gaps, and learning-driven performance improvement. Establish LD&D as a strategic enabler of operational excellence, modernization, and change adoption across SCO. Learning Design, Development & Delivery Lead the design and delivery of role-based, skills-based, and leadership learning programs supporting all SCO functions (distribution, customer-facing operations, enabling functions, and leadership). Ensure learning solutions are modern, engaging, and scalable through a blend of digital, virtual, in-person, and experiential learning methods. Champion contemporary learning approaches, including microlearning, performance support, simulation, and data-driven personalization. Modernization & Change Enablement Partner with SCO modernization, operations, and process improvement teams to ensure learning is embedded into major initiatives and go-lives. Translate complex operational and technology changes into clear, role-relevant learning and adoption strategies. Ensure leaders are equipped to coach, reinforce, and sustain change. Learning Technology, Analytics & Governance Own the learning delivery ecosystem, including LMS and supporting platforms, ensuring scalability, usability, and integration with enterprise tools. Define and track meaningful learning metrics that demonstrate impact on performance, productivity, quality, and employee readiness. Use data and insights to continuously refine learning strategies and investment decisions. Compliance & Risk Enablement Partner with Corporate Compliance and enterprise stakeholders to ensure SCO employees and leaders complete required training. Balance compliance requirements with operational realities, ensuring training is effective, efficient, and relevant. Brand, Communications & Stakeholder Engagement Build and sustain a strong LD&D brand across Supply Chain Operations. Drive clear, consistent communication of learning offerings, expectations, and outcomes to leaders and employees. Represent SCO LD&D in enterprise forums and cross-functional initiatives. People Leadership Lead, develop, and inspire a high-performing team of instructional design, facilitation, and learning professionals. Set clear expectations, build future capability within the team, and foster a culture of innovation, accountability, and continuous improvement. Financial Leadership Responsible for the budget of a cost center and will be accountable for performance to the plan and forecast. Minimum Requirement Degree or equivalent experience. Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience). Education Bachelor's degree in a relevant field (ex. Computer Science, Telecom, Business Administration) is required. Critical Skills 13+ years of professional experience and 6+ years management experience in learning for supply chain operations. Healthcare industry experience preferred Contact Center experience preferred Strong understanding of learning systems, digital technologies and industry best practices. Excellent communicator - an eloquent speaker and a crisp writer - to succinctly and effectively get your point across People-savvy collaborator with the confidence to manage stakeholders and routinely interact and influence an executive-level audience Experience successfully managing high-visibility projects in a complex, matrix organization Additional Knowledge & Skills Enjoy the challenge of handling shifting priorities and meeting aggressive deadlines in a fast-paced environment while constantly striving for excellence Self-directed and able to develop team and execute work independently Strong critical thinking, analytic and problem-solving skills Attention to detail, solid organizational skills and proactive project management Ability to act independently with sound business judgement Ability to serve as an inclusive leader who motivates and develops their team Flexibility to take on different roles and duties as required Physical Requirements General Office Demands Travel up to 20% Candidates must be authorized to work in USA. Sponsorship is not available for this role. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $149,600 - $249,400 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to . Join us at McKesson!
Christus Health
Irving, Texas
Description Summary: The Regional Director of Strategic Marketing is responsible for overseeing the marketing activities in an assigned group of ministries of the CHRISTUS Health System, which includes adult acute care hospitals, clinics, outpatient centers, and many other programs and facilities. This Job is responsible for supporting marketing activities in ministries for new and existing services to achieve strategic growth and improve the health and well-being of those we serve. This Job oversees a broad range of marketing activities relative to the strategic direction and positioning of the organization and its leadership that promote, enhance, and protect brand reputation and enable the organization to become the partner of choice. Under the supervision of system leadership, the Regional Director plans, budgets, and implements marketing, advertising, branding/signage to increase/maintain the value/perception of the brand and grow health care and retail services. The Regional Director must have strategic reasoning skills and a deep understanding of several local health care markets, as well as the ability to work with a variety of key stakeholders to direct and inform marketing campaigns and activities. The Regional Director must monitor market dynamics and the competitive landscape to achieve a competitive advantage and provide timely and responsive changes to Marketing plans, tactics, and messaging as appropriate. The Regional Director is in a position to interface daily with various publics and constituents, including senior leadership at the system and market levels, community and political leaders and regional CHRISTUS board members and Associates. The Regional Director will be privy to and responsible for protecting the integrity of confidential corporate information, including strategic plans, financial information, risk management situations, and patient information. The Regional Director is called upon to make significant judgment calls in relation to events and materials that represent CHRISTUS positively and consistently and to speak on the ministry's behalf. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Regional leaders are responsible for effectively collaborating with local leadership teams to meet accountability measures including, but not limited to, labor productivity standards, quality metrics, associate engagement, and retention efforts, as well as service level agreements to the consumer. Work with system marketing and strategy resources, regional CHRISTUS leaders, and the senior vice president of group operations to create and implement effective marketing plans that achieve ministry goals, including increasing or maintaining the value of the brand, increasing patient volume, growing appropriate service lines and improving the health and wellbeing of those we serve. Work with all functions of marketing to creatively incorporate all available and appropriate tools and resources, including strategic marketing plans, advertising, publications, special events, digital and corporate identity, and branding into an organized, articulate, and multi-faceted program. Leads a team of marketing specialists to develop marketing plans, and implement tactics in support of well-defined goals, and measures/reports on performance. Works with the marketing operations team to use customer relationship management (CRM) tactics and marketing automation to drive growth. Creates and implements plans and programs to reach key markets via advertising, direct marketing, electronic media/website, paid digital marketing, collateral materials, and product/service promotions. Monitor market dynamics and competitive landscape to achieve competitive market advantage, and to provide timely and responsive changes to marketing plans, tactics, and messaging as appropriate. Adhere to and help implement CHRISTUS Health's new brand standards, which direct things like image choice, messaging, and tone, and font and icon selection, to establish and maintain the CHRISTUS brand in the market and consistent with the system brand. Provide strategic direction in the areas of brand management, advertising, and marketing services for all components of the region. Oversee and hold direct reports accountable for achieving determined success metrics and KPIs. Collaborate across departments to achieve plans and fulfill KPIs. Ensure effective control of marketing results, and ensure that achievement of objectives falls within designated budgets. Represent regional CHRISTUS marketing on various internal committees and task forces, as requested. Manage and maintain vendor relationships, as appropriate to responsibilities. Has a proven track record working in a matrixed, collaborative environment with multiple stakeholders. Has demonstrated ability to problem solve and be supportive/innovative in the process of change; strong human relations skills with an ability to handle difficult/sensitive issues with regard to confidentiality. Has Demonstrated success in collaborating with other key leaders, including excellence in customer service and customer satisfaction and the ability to maintain high Associate engagement and satisfaction. Has Demonstrated understanding of financial operations and ability to meet/exceed expectations on an ongoing basis. Able to make effective presentations to various stakeholders including physicians, senior leadership, governance, and external constituents. Highly organized and detail-oriented with excellent project management skills. Has excellent oral and written communication skills including creative approaches to internal and external marketing and communication platforms. Must possess a professional demeanor. Able to effectively engage, manage, and grow a team of direct reports. Able to use a computer for extended periods of time, including word processing, presentation, spreadsheet, and other various programs. Able to work extended hours on occasion, including some weekends and evenings. Able to prioritize work, with little supervision, set priorities, create schedules, and meet deadlines. Must be able to work rapidly, under pressure, and with frequent interruptions. Ability to handle confidential information responsibly. Fulfill other duties assigned. Job Requirements: Education/Skills Bachelor's degree in communications, public relations, marketing, business, or related field required. Master's degree preferred. Experience 10 or more years of progressive leadership experience in marketing, corporate communications, and public/media relations including a solid understanding of digital technology, industry trends, and overall knowledge of the media landscape required. Healthcare experience highly preferred. Experience at an advertising or public relations agency may be helpful. Familiarity with the CHRISTUS markets preferred. Licenses, Registrations, or Certifications None required. Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Description Summary: The Regional Director of Strategic Marketing is responsible for overseeing the marketing activities in an assigned group of ministries of the CHRISTUS Health System, which includes adult acute care hospitals, clinics, outpatient centers, and many other programs and facilities. This Job is responsible for supporting marketing activities in ministries for new and existing services to achieve strategic growth and improve the health and well-being of those we serve. This Job oversees a broad range of marketing activities relative to the strategic direction and positioning of the organization and its leadership that promote, enhance, and protect brand reputation and enable the organization to become the partner of choice. Under the supervision of system leadership, the Regional Director plans, budgets, and implements marketing, advertising, branding/signage to increase/maintain the value/perception of the brand and grow health care and retail services. The Regional Director must have strategic reasoning skills and a deep understanding of several local health care markets, as well as the ability to work with a variety of key stakeholders to direct and inform marketing campaigns and activities. The Regional Director must monitor market dynamics and the competitive landscape to achieve a competitive advantage and provide timely and responsive changes to Marketing plans, tactics, and messaging as appropriate. The Regional Director is in a position to interface daily with various publics and constituents, including senior leadership at the system and market levels, community and political leaders and regional CHRISTUS board members and Associates. The Regional Director will be privy to and responsible for protecting the integrity of confidential corporate information, including strategic plans, financial information, risk management situations, and patient information. The Regional Director is called upon to make significant judgment calls in relation to events and materials that represent CHRISTUS positively and consistently and to speak on the ministry's behalf. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Regional leaders are responsible for effectively collaborating with local leadership teams to meet accountability measures including, but not limited to, labor productivity standards, quality metrics, associate engagement, and retention efforts, as well as service level agreements to the consumer. Work with system marketing and strategy resources, regional CHRISTUS leaders, and the senior vice president of group operations to create and implement effective marketing plans that achieve ministry goals, including increasing or maintaining the value of the brand, increasing patient volume, growing appropriate service lines and improving the health and wellbeing of those we serve. Work with all functions of marketing to creatively incorporate all available and appropriate tools and resources, including strategic marketing plans, advertising, publications, special events, digital and corporate identity, and branding into an organized, articulate, and multi-faceted program. Leads a team of marketing specialists to develop marketing plans, and implement tactics in support of well-defined goals, and measures/reports on performance. Works with the marketing operations team to use customer relationship management (CRM) tactics and marketing automation to drive growth. Creates and implements plans and programs to reach key markets via advertising, direct marketing, electronic media/website, paid digital marketing, collateral materials, and product/service promotions. Monitor market dynamics and competitive landscape to achieve competitive market advantage, and to provide timely and responsive changes to marketing plans, tactics, and messaging as appropriate. Adhere to and help implement CHRISTUS Health's new brand standards, which direct things like image choice, messaging, and tone, and font and icon selection, to establish and maintain the CHRISTUS brand in the market and consistent with the system brand. Provide strategic direction in the areas of brand management, advertising, and marketing services for all components of the region. Oversee and hold direct reports accountable for achieving determined success metrics and KPIs. Collaborate across departments to achieve plans and fulfill KPIs. Ensure effective control of marketing results, and ensure that achievement of objectives falls within designated budgets. Represent regional CHRISTUS marketing on various internal committees and task forces, as requested. Manage and maintain vendor relationships, as appropriate to responsibilities. Has a proven track record working in a matrixed, collaborative environment with multiple stakeholders. Has demonstrated ability to problem solve and be supportive/innovative in the process of change; strong human relations skills with an ability to handle difficult/sensitive issues with regard to confidentiality. Has Demonstrated success in collaborating with other key leaders, including excellence in customer service and customer satisfaction and the ability to maintain high Associate engagement and satisfaction. Has Demonstrated understanding of financial operations and ability to meet/exceed expectations on an ongoing basis. Able to make effective presentations to various stakeholders including physicians, senior leadership, governance, and external constituents. Highly organized and detail-oriented with excellent project management skills. Has excellent oral and written communication skills including creative approaches to internal and external marketing and communication platforms. Must possess a professional demeanor. Able to effectively engage, manage, and grow a team of direct reports. Able to use a computer for extended periods of time, including word processing, presentation, spreadsheet, and other various programs. Able to work extended hours on occasion, including some weekends and evenings. Able to prioritize work, with little supervision, set priorities, create schedules, and meet deadlines. Must be able to work rapidly, under pressure, and with frequent interruptions. Ability to handle confidential information responsibly. Fulfill other duties assigned. Job Requirements: Education/Skills Bachelor's degree in communications, public relations, marketing, business, or related field required. Master's degree preferred. Experience 10 or more years of progressive leadership experience in marketing, corporate communications, and public/media relations including a solid understanding of digital technology, industry trends, and overall knowledge of the media landscape required. Healthcare experience highly preferred. Experience at an advertising or public relations agency may be helpful. Familiarity with the CHRISTUS markets preferred. Licenses, Registrations, or Certifications None required. Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Santander Holdings USA Inc
Manchester by the Sea, Massachusetts
It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently. Independently manage a portfolio comprised of both high value consumer clients and small business customers. Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers. Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need. Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future. Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate. Collaborate with team members and partners to achieve branch goals and drive overall performance. Participates in joint calling with Product partners to generate and deepen relationships with business customers. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. Engage customers through digital platforms to enhance customer interactions and educate them on self-service options. Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Responsibilities may extend to supporting nearby branch locations based on business necessity. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED- Required. Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. 5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR) 2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR) 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND) 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. Motivated to help people achieve financial goals. Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services. Proven ability to manage a portfolio of clients effectively. Proven relationship-building skills and a customer-centric approach. Ability to work effectively in a team environment, building strong relationships with colleagues and business partners. Ability to use critical thinking to solve problems and provide solutions to customer issues. Excellent communication, consultative and influence skills both verbal and written. Demonstrated proficiency using the phone to engage with customers. Ability to display a credible, trustworthy, and professional image at all times. Proficient in using digital tools and technology to enhance customer engagement. Ability to follow directions, policies, and procedures. Ability to identify and escalate concerns of risk to appropriate channels. Ability to work in a fast-paced environment and manage multiple priorities. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $54,375.00 USD Maximum: $90,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently. Independently manage a portfolio comprised of both high value consumer clients and small business customers. Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers. Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need. Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future. Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate. Collaborate with team members and partners to achieve branch goals and drive overall performance. Participates in joint calling with Product partners to generate and deepen relationships with business customers. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. Engage customers through digital platforms to enhance customer interactions and educate them on self-service options. Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Responsibilities may extend to supporting nearby branch locations based on business necessity. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED- Required. Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. 5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR) 2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR) 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND) 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. Motivated to help people achieve financial goals. Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services. Proven ability to manage a portfolio of clients effectively. Proven relationship-building skills and a customer-centric approach. Ability to work effectively in a team environment, building strong relationships with colleagues and business partners. Ability to use critical thinking to solve problems and provide solutions to customer issues. Excellent communication, consultative and influence skills both verbal and written. Demonstrated proficiency using the phone to engage with customers. Ability to display a credible, trustworthy, and professional image at all times. Proficient in using digital tools and technology to enhance customer engagement. Ability to follow directions, policies, and procedures. Ability to identify and escalate concerns of risk to appropriate channels. Ability to work in a fast-paced environment and manage multiple priorities. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $54,375.00 USD Maximum: $90,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
