Hinderliter de Llamas & Associates
Fresno, California
Company Overview The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously - We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities Manage a large volume of inbound and outbound calls in a timely manner. Follow standard operating procedures. Research inquiries and provide solutions. Keep the pipeline full and work to improve the process. Timely and accurately record work and results. Act as a representative of our client, addressing or resolving inquiries from taxpayers via multiple channels: email, phone, fax, etc. Process inbound correspondence and forms. Resolve problems using standard procedures; looking for ways to improve overall client experience. Update, maintain, or access taxpayer accounts, transactions, or documents in proprietary system. Ensure required documentation is received and completed correctly. Successfully complete basic training. Competent in identifying qualified targets for Discovery. Able to meet department productivity and quality standards. Skills and Qualifications Professional, respectful demeanor in communicating with taxpayers, clients, and team. Maintain a deep understanding of complex municipal codes. Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client or taxpayer experience. Working knowledge of business models in key discovery types. Experienced Client Services skills. Solve problems of moderate scope and complexity. Demonstrate good judgment, strong team player. Adapt well to changing priorities, influences priorities and decisions. Excellent attention to detail and high degree of accuracy and consistency. Recognize potential problems and provide alternatives that satisfy long-range plans. Proven verbal and written communication abilities and strong interpersonal skills. Demonstrated excellent organizational skills; able to multi-task, set priorities, and follow up promptly. Ability to learn and apply complex concepts in new situations. Ability to work in a team environment as well as work independently while making sound decisions. Education and Experience High School Diploma or equivalent. Sales experience a plus. Compensation The starting base salary for this Fresno position is expected to be between $ 19.00 to $21.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits Competitive Base Pay Opportunity to participate in 401k Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program Paid time off for Vacation, Sick and Holidays Employee Stock Ownership Plan (learn more about the HdL ESOP at: ) Compensation details: 19-21 Yearly Salary PI7649a539eddc-3785
08/13/2026
Full time
Company Overview The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously - We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities Manage a large volume of inbound and outbound calls in a timely manner. Follow standard operating procedures. Research inquiries and provide solutions. Keep the pipeline full and work to improve the process. Timely and accurately record work and results. Act as a representative of our client, addressing or resolving inquiries from taxpayers via multiple channels: email, phone, fax, etc. Process inbound correspondence and forms. Resolve problems using standard procedures; looking for ways to improve overall client experience. Update, maintain, or access taxpayer accounts, transactions, or documents in proprietary system. Ensure required documentation is received and completed correctly. Successfully complete basic training. Competent in identifying qualified targets for Discovery. Able to meet department productivity and quality standards. Skills and Qualifications Professional, respectful demeanor in communicating with taxpayers, clients, and team. Maintain a deep understanding of complex municipal codes. Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client or taxpayer experience. Working knowledge of business models in key discovery types. Experienced Client Services skills. Solve problems of moderate scope and complexity. Demonstrate good judgment, strong team player. Adapt well to changing priorities, influences priorities and decisions. Excellent attention to detail and high degree of accuracy and consistency. Recognize potential problems and provide alternatives that satisfy long-range plans. Proven verbal and written communication abilities and strong interpersonal skills. Demonstrated excellent organizational skills; able to multi-task, set priorities, and follow up promptly. Ability to learn and apply complex concepts in new situations. Ability to work in a team environment as well as work independently while making sound decisions. Education and Experience High School Diploma or equivalent. Sales experience a plus. Compensation The starting base salary for this Fresno position is expected to be between $ 19.00 to $21.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits Competitive Base Pay Opportunity to participate in 401k Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program Paid time off for Vacation, Sick and Holidays Employee Stock Ownership Plan (learn more about the HdL ESOP at: ) Compensation details: 19-21 Yearly Salary PI7649a539eddc-3785
We are in need of a real estate inside sales agent to join our growing team. You'll be responsible for prospecting new leads, making cold calls, building relationships with potential clients, and improving our lead conversion rate. If you're driven to achieve, love developing relationships with clients, and have a strong work ethic, start your application today!Compensation: $63,500 - $71,500 yearly Responsibilities: Create and maintain a database of prospective and past clients to ensure organized and current information on all leads Contact prospects after the initial meeting via phone calls, email, and other forms of communication to add them to the sales pipeline and cultivate real estate qualified leads Qualify the incoming leads you generate for appointments with realtors and field agents to provide quick response times and meet their needs Learn real estate investing, acquisitions, and sales through ongoing training. Respond to new inbound leads quickly and professionally. Build rapport with homeowners and identify their goals, motivation, and timeline. Keep detailed notes and update the CRM after every conversation. Follow up consistently with homeowners until they reach a decision. Coordinate with the acquisitions team to ensure smooth handoffs and appointment scheduling. Qualifications: Must possess great communication and interpersonal skills High school diploma or equivalent. Sales or customer service experience Strong phone presence and confidence speaking with people. Highly organized with strong attention to detail. Comfortable using computers, CRMs, and multiple software platforms. Coachable with a willingness to learn sales and real estate investing. Self-motivated and able to manage time effectively. Positive attitude and strong work ethic. Professional verbal and written communication skills. About Company Nuhome Capital is a Southern California-based real estate investment and development company that acquires, renovates, and sells homes across the region. We operate across multiple verticals - cash acquisitions, fix-and-flip, creative finance, private lending, and construction/development- under one roof. We move fast, we close on our own paper, and we build long-term wealth for sellers and investors alike. This is a high-performance environment built for people who take ownership seriously. Compensation details: 0 Yearly Salary PIb2f1b6fe09b9-6330
08/12/2026
Full time
We are in need of a real estate inside sales agent to join our growing team. You'll be responsible for prospecting new leads, making cold calls, building relationships with potential clients, and improving our lead conversion rate. If you're driven to achieve, love developing relationships with clients, and have a strong work ethic, start your application today!Compensation: $63,500 - $71,500 yearly Responsibilities: Create and maintain a database of prospective and past clients to ensure organized and current information on all leads Contact prospects after the initial meeting via phone calls, email, and other forms of communication to add them to the sales pipeline and cultivate real estate qualified leads Qualify the incoming leads you generate for appointments with realtors and field agents to provide quick response times and meet their needs Learn real estate investing, acquisitions, and sales through ongoing training. Respond to new inbound leads quickly and professionally. Build rapport with homeowners and identify their goals, motivation, and timeline. Keep detailed notes and update the CRM after every conversation. Follow up consistently with homeowners until they reach a decision. Coordinate with the acquisitions team to ensure smooth handoffs and appointment scheduling. Qualifications: Must possess great communication and interpersonal skills High school diploma or equivalent. Sales or customer service experience Strong phone presence and confidence speaking with people. Highly organized with strong attention to detail. Comfortable using computers, CRMs, and multiple software platforms. Coachable with a willingness to learn sales and real estate investing. Self-motivated and able to manage time effectively. Positive attitude and strong work ethic. Professional verbal and written communication skills. About Company Nuhome Capital is a Southern California-based real estate investment and development company that acquires, renovates, and sells homes across the region. We operate across multiple verticals - cash acquisitions, fix-and-flip, creative finance, private lending, and construction/development- under one roof. We move fast, we close on our own paper, and we build long-term wealth for sellers and investors alike. This is a high-performance environment built for people who take ownership seriously. Compensation details: 0 Yearly Salary PIb2f1b6fe09b9-6330
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications 18 years or older with a high school diploma or equivalent Excellent verbal and written communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Strong problem-solving, conflict resolution, and troubleshooting skills Reliable, punctual, and motivated with a strong work ethic Ability to multi-task, stay organized, and self-manage Customer-first mindset: empathetic, patient, and responsive Positive attitude and a team-player spirit Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles Prior experience with contact centers or government-related accounts ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements . click apply for full job details
08/12/2026
Full time
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications 18 years or older with a high school diploma or equivalent Excellent verbal and written communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Strong problem-solving, conflict resolution, and troubleshooting skills Reliable, punctual, and motivated with a strong work ethic Ability to multi-task, stay organized, and self-manage Customer-first mindset: empathetic, patient, and responsive Positive attitude and a team-player spirit Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles Prior experience with contact centers or government-related accounts ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements . click apply for full job details
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
08/11/2026
Full time
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
08/11/2026
Full time
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
ACO, Inc. INSIDE SALES REPRESNETATIVE POSITION DESCRIPTION INSIDE SALES REPRESENTATIVE POSITION SUMMARY: The Inside Sales Representative will identify, qualify, and follow up on leads for projects within a specific territory. This role involves close collaboration with the outside sales team to promote ACO products to Architects, Engineers, Designers, General Contractors, Subcontractors, and ACO Distributors. Minimal travel is required. INSIDE SALES REPRESENTATIVE ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop and maintain effective relationships with new and existing customersProvide customer support through knowledge of ACO products and their applicationsRespond to inbound sales callsConfirm, configure, set, and use drawing scales to complete the Take-Off processMaintain effective internal and external communication with customers, ACO management, and company sales representativesPrepare and send submittal packages to ACO Distributors or Direct Buy customers after receiving Purchase OrdersPrepare and submit Technical Service Requests for correct Bill of Materials after Purchase Orders are receivedResearch various lead sources for ACO product opportunitiesIdentify Architectural/Engineering firms for specific projects and communicate details to the Specification Consultant or Area Sales Manager/National Sales ManagerAssist with technical and specification information for ACO products prior to Purchase Order submissionEnter data from lead sources into ACO Sales Management Software (CRM) and forward qualified leads to the Area Sales Manager/National Sales ManagerCollaborate with the Area Sales Manager/National Sales Manager to determine follow-up actions for projectsWork with the Technical Services team to obtain product layouts and Bill of MaterialsPrepare and send quotations to contractors and price confirmations to distributors as neededMaintain the ACO Sales Management System (CRM) with accurate data and relevant informationFollow up with project participants to ascertain contract awards and obtain relevant contact details for the Area Sales Manager/National Sales ManagerRequest and receive Purchase Orders from customers and organize order documents for further processingProvide proactive inside sales support to the Area Sales Manager/National Sales Manager.Comply with company policies and procedures INSIDE SALES REPRESENTATIVE COMPETENCIES: Communication Proficiency Customer Service Teamwork Technical Capacity INSIDE SALES REPRESENTATIVE EDUCATION AND EXPERIENCE: 2 years of inside sales experience, preferably in construction, commercial, retail, or related industries1-year business or related certificate from college or technical school preferred, or an equivalent combination of education and experience INSIDE SALES REPRESENTATIVE ADDITIONAL ELIGIBILITY QUALIFICATIONS: Proficient in Microsoft Office programs (Access, Excel) and file management.Excellent punctuation, grammar, and spelling.Strong communication skills and attention to detail.Ability to read and interpret simple construction drawings.Ability to write professional correspondence and speak effectively before groups.Basic math skills, including the ability to compute percentages and perform calculations in various units of measure.Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 22-24 Hourly Wage PI3147f46ef5-
08/09/2026
Full time
ACO, Inc. INSIDE SALES REPRESNETATIVE POSITION DESCRIPTION INSIDE SALES REPRESENTATIVE POSITION SUMMARY: The Inside Sales Representative will identify, qualify, and follow up on leads for projects within a specific territory. This role involves close collaboration with the outside sales team to promote ACO products to Architects, Engineers, Designers, General Contractors, Subcontractors, and ACO Distributors. Minimal travel is required. INSIDE SALES REPRESENTATIVE ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop and maintain effective relationships with new and existing customersProvide customer support through knowledge of ACO products and their applicationsRespond to inbound sales callsConfirm, configure, set, and use drawing scales to complete the Take-Off processMaintain effective internal and external communication with customers, ACO management, and company sales representativesPrepare and send submittal packages to ACO Distributors or Direct Buy customers after receiving Purchase OrdersPrepare and submit Technical Service Requests for correct Bill of Materials after Purchase Orders are receivedResearch various lead sources for ACO product opportunitiesIdentify Architectural/Engineering firms for specific projects and communicate details to the Specification Consultant or Area Sales Manager/National Sales ManagerAssist with technical and specification information for ACO products prior to Purchase Order submissionEnter data from lead sources into ACO Sales Management Software (CRM) and forward qualified leads to the Area Sales Manager/National Sales ManagerCollaborate with the Area Sales Manager/National Sales Manager to determine follow-up actions for projectsWork with the Technical Services team to obtain product layouts and Bill of MaterialsPrepare and send quotations to contractors and price confirmations to distributors as neededMaintain the ACO Sales Management System (CRM) with accurate data and relevant informationFollow up with project participants to ascertain contract awards and obtain relevant contact details for the Area Sales Manager/National Sales ManagerRequest and receive Purchase Orders from customers and organize order documents for further processingProvide proactive inside sales support to the Area Sales Manager/National Sales Manager.Comply with company policies and procedures INSIDE SALES REPRESENTATIVE COMPETENCIES: Communication Proficiency Customer Service Teamwork Technical Capacity INSIDE SALES REPRESENTATIVE EDUCATION AND EXPERIENCE: 2 years of inside sales experience, preferably in construction, commercial, retail, or related industries1-year business or related certificate from college or technical school preferred, or an equivalent combination of education and experience INSIDE SALES REPRESENTATIVE ADDITIONAL ELIGIBILITY QUALIFICATIONS: Proficient in Microsoft Office programs (Access, Excel) and file management.Excellent punctuation, grammar, and spelling.Strong communication skills and attention to detail.Ability to read and interpret simple construction drawings.Ability to write professional correspondence and speak effectively before groups.Basic math skills, including the ability to compute percentages and perform calculations in various units of measure.Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 22-24 Hourly Wage PI3147f46ef5-
Join our award-winning "One Concentrix" team as a remote Inside Sales Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns " World's Best Workplaces ," " Best Company Culture ," and " Best Companies for Career Growth " awards every year? Then a remote Inside Sales Representative at Concentrix is the right place for you! As a remote Inside Sales Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Inside Sales Representative working from home, you will: Provide inbound and outbound customer support using a call flow guide Ask probing questions Persuade customers to into additional products and/or services Use product knowledge, build client relationships, and find new ways to retain customers Track, document, and retrieve information in databases Offer additional products and/or services with every interaction Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative (Remote) role include: 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.) A basic understanding of upselling, persuasion, building relationships, and communication skills Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The base salary for this position is $17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their "employer of choice." JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
08/07/2026
Full time
Join our award-winning "One Concentrix" team as a remote Inside Sales Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns " World's Best Workplaces ," " Best Company Culture ," and " Best Companies for Career Growth " awards every year? Then a remote Inside Sales Representative at Concentrix is the right place for you! As a remote Inside Sales Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Inside Sales Representative working from home, you will: Provide inbound and outbound customer support using a call flow guide Ask probing questions Persuade customers to into additional products and/or services Use product knowledge, build client relationships, and find new ways to retain customers Track, document, and retrieve information in databases Offer additional products and/or services with every interaction Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative (Remote) role include: 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.) A basic understanding of upselling, persuasion, building relationships, and communication skills Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The base salary for this position is $17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their "employer of choice." JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
08/07/2026
Full time
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
08/07/2026
Full time
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
08/07/2026
Full time
Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities. They handle a mix of inbound phone calls, email support, and escalated cases, ensuring customers receive accurate, timely, and empathetic assistance. Tier 2 team members work as a consultative partner to your customer, building rapport and providing direction to customers. Essential Responsibilities Handle client's customer service and product related inquiries with empathy, patience, and professionalism via inbound phone, outbound phone calls, and email Compose professional inquiry notes, written chats, emails for both internal and external digital channels Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine root cause of the customer issueUtilize any appropriate troubleshooting methods to provide a resolution to customer Clearly document the customer's inquiry, the troubleshooting steps taken, and the inquiry resolution and/or next steps Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites Work closely with internal and external Consumer Customers Maintain a high standard of professionalism and conduct throughout all interactions Qualifications, Knowledge, and Skills 5 years call center experience center experience 2+ years retail or hospitality experience helpful but not required Strong customer service, analytical thinking, and problem-solving skills Familiarity with everyday computer tasks, internet navigation, and basic research skills Experience with Android operating systems Familiarity with troubleshooting technical devices such as cellular phones and tablets Experience with major appliance support such as washer/dryer, refrigerator, microwaves, stoves, and other company branded products Fundamental writing skills including basic spelling and grammar usage The ability to perform repetitive tasks and remain seated for long periods of time Proper use of verbal and written communications (grammatically correct; never using jargon or slang) The ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency with Microsoft tools e.g. Microsoft Word, Excel, Teams, and Outlook Ability to professionally and effectively defuse difficult situations over the phone and other support channels What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions with immediate vesting Pet Insurance, discounted legal services, employee discount programs, and more Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
Inside Sales Representative - Stoughton, MA On-site Full-time We are seeking a motivated and detail-oriented Inside Sales Representative to join our team in Stoughton, MA. This role is based in our corporate headquarters in Stoughton Ma. The role will be focused on handling inbound customer opportunities generated by our significant investments in lead creation and advertising. The role will represent our initial client experience and must be able to quickly assess their needs, solution the proper service model for the client across our national footprint, assess the best and fasted way to quote the service to the client and finally convert the opportunities into new business with speed, accuracy, and professionalism. This is an excellent opportunity for someone eager to develop greater sales skills, learn the fuel and service business, build strong customer relationships, and grow within a sales-driven organization while working closely with leadership. Key Responsibilities Answer inbound customer calls related to fuel needs, pricing, availability, and service options Solution the best possible service to meet the clients specific needs on the call. Prepare accurate, timely, and customized fuel quotes based on customer needs and usage patterns Actively convert inbound inquiries into new business and expanded customer relationships Work closely with sales leadership to develop product knowledge and pricing strategies Use CRM systems and customer databases daily to track leads, quotes, and customer interactions Maintain detailed and accurate records of all sales activity and customer communications Follow up on quotes and leads to drive conversion and customer acquisition Work with field sales team members to engage clients locally who require more in depth contact to develop the opportunity Collaborate with internal teams to ensure smooth onboarding of new customers Required Skills & Qualifications Strong communication and phone-based sales skills Ability to work efficiently in a fast-paced, call-driven environment Sales-minded approach with a focus on accuracy, responsiveness, and follow-through Strong organizational skills and attention to detail Comfort using CRM systems and customer data as part of daily workflow Ability to use existing Excel models to solution and price, learn technical product information and tailor solutions to individual customer needs Self-motivated with the ability to work independently while supporting team goals Why This Role Matters As an Inside Sales Representative, you are often the first point of contact for new customers. Your ability to listen, quote accurately, and move quickly plays a critical role in winning new business and driving revenue growth. With direct exposure to leadership and hands-on training in the fuel industry, this role offers strong opportunities for development and advancement Compensation details: 20-26 Hourly Wage PIaa5-
08/05/2026
Full time
Inside Sales Representative - Stoughton, MA On-site Full-time We are seeking a motivated and detail-oriented Inside Sales Representative to join our team in Stoughton, MA. This role is based in our corporate headquarters in Stoughton Ma. The role will be focused on handling inbound customer opportunities generated by our significant investments in lead creation and advertising. The role will represent our initial client experience and must be able to quickly assess their needs, solution the proper service model for the client across our national footprint, assess the best and fasted way to quote the service to the client and finally convert the opportunities into new business with speed, accuracy, and professionalism. This is an excellent opportunity for someone eager to develop greater sales skills, learn the fuel and service business, build strong customer relationships, and grow within a sales-driven organization while working closely with leadership. Key Responsibilities Answer inbound customer calls related to fuel needs, pricing, availability, and service options Solution the best possible service to meet the clients specific needs on the call. Prepare accurate, timely, and customized fuel quotes based on customer needs and usage patterns Actively convert inbound inquiries into new business and expanded customer relationships Work closely with sales leadership to develop product knowledge and pricing strategies Use CRM systems and customer databases daily to track leads, quotes, and customer interactions Maintain detailed and accurate records of all sales activity and customer communications Follow up on quotes and leads to drive conversion and customer acquisition Work with field sales team members to engage clients locally who require more in depth contact to develop the opportunity Collaborate with internal teams to ensure smooth onboarding of new customers Required Skills & Qualifications Strong communication and phone-based sales skills Ability to work efficiently in a fast-paced, call-driven environment Sales-minded approach with a focus on accuracy, responsiveness, and follow-through Strong organizational skills and attention to detail Comfort using CRM systems and customer data as part of daily workflow Ability to use existing Excel models to solution and price, learn technical product information and tailor solutions to individual customer needs Self-motivated with the ability to work independently while supporting team goals Why This Role Matters As an Inside Sales Representative, you are often the first point of contact for new customers. Your ability to listen, quote accurately, and move quickly plays a critical role in winning new business and driving revenue growth. With direct exposure to leadership and hands-on training in the fuel industry, this role offers strong opportunities for development and advancement Compensation details: 20-26 Hourly Wage PIaa5-
Hinderliter de Llamas & Associates
Winston Salem, North Carolina
Company Overview The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously - We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities Manage a large volume of inbound and outbound calls in a timely manner. Follow standard operating procedures. Research inquiries and provide solutions. Keep the pipeline full and work to improve the process. Timely and accurately record work and results. Act as a representative of our client, addressing or resolving inquiries from taxpayers via multiple channels: email, phone, fax, etc. Process inbound correspondence and forms. Resolve problems using standard procedures; looking for ways to improve overall client experience. Update, maintain, or access taxpayer accounts, transactions, or documents in proprietary system. Ensure required documentation is received and completed correctly. Successfully complete basic training. Competent in identifying qualified targets for Discovery. Able to meet department productivity and quality standards. Skills and Qualifications Professional, respectful demeanor in communicating with taxpayers, clients, and team. Maintain a deep understanding of complex municipal codes. Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client or taxpayer experience. Working knowledge of business models in key discovery types. Experienced Client Services skills. Solve problems of moderate scope and complexity. Demonstrate good judgment, strong team player. Adapt well to changing priorities, influences priorities and decisions. Excellent attention to detail and high degree of accuracy and consistency. Recognize potential problems and provide alternatives that satisfy long-range plans. Proven verbal and written communication abilities and strong interpersonal skills. Demonstrated excellent organizational skills; able to multi-task, set priorities, and follow up promptly. Ability to learn and apply complex concepts in new situations. Ability to work in a team environment as well as work independently while making sound decisions. Education and Experience High School Diploma or equivalent. Sales experience a plus. Compensation The starting base salary for this position is expected to be between $ 18.00 to $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits Competitive Base Pay Opportunity to participate in 401k Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program Paid time off for Vacation, Sick and Holidays Employee Stock Ownership Plan (learn more about the HdL ESOP at: ) Compensation details: 18-20 Hourly Wage PIf4e824b4484c-1062
08/02/2026
Full time
Company Overview The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously - We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities Manage a large volume of inbound and outbound calls in a timely manner. Follow standard operating procedures. Research inquiries and provide solutions. Keep the pipeline full and work to improve the process. Timely and accurately record work and results. Act as a representative of our client, addressing or resolving inquiries from taxpayers via multiple channels: email, phone, fax, etc. Process inbound correspondence and forms. Resolve problems using standard procedures; looking for ways to improve overall client experience. Update, maintain, or access taxpayer accounts, transactions, or documents in proprietary system. Ensure required documentation is received and completed correctly. Successfully complete basic training. Competent in identifying qualified targets for Discovery. Able to meet department productivity and quality standards. Skills and Qualifications Professional, respectful demeanor in communicating with taxpayers, clients, and team. Maintain a deep understanding of complex municipal codes. Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client or taxpayer experience. Working knowledge of business models in key discovery types. Experienced Client Services skills. Solve problems of moderate scope and complexity. Demonstrate good judgment, strong team player. Adapt well to changing priorities, influences priorities and decisions. Excellent attention to detail and high degree of accuracy and consistency. Recognize potential problems and provide alternatives that satisfy long-range plans. Proven verbal and written communication abilities and strong interpersonal skills. Demonstrated excellent organizational skills; able to multi-task, set priorities, and follow up promptly. Ability to learn and apply complex concepts in new situations. Ability to work in a team environment as well as work independently while making sound decisions. Education and Experience High School Diploma or equivalent. Sales experience a plus. Compensation The starting base salary for this position is expected to be between $ 18.00 to $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits Competitive Base Pay Opportunity to participate in 401k Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program Paid time off for Vacation, Sick and Holidays Employee Stock Ownership Plan (learn more about the HdL ESOP at: ) Compensation details: 18-20 Hourly Wage PIf4e824b4484c-1062
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a drive to succeed? We're looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Handle inbound and outbound calls with professionalism and courtesy Use training and resources to confidently answer questions and sell products/services Listen actively to understand customer needs and resolve issues Research systems to locate missing information and collaborate with internal teams Manage customer accounts and process orders accurately using company systems Follow scripts, policies, and compliance guidelines Maintain accurate records and protect customer data Escalate complex issues to appropriate team members Attend training sessions and team meetings to stay current on updates Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Highly reliable with strong attendance and punctuality Skilled in troubleshooting, conflict resolution, and customer service Empathetic, responsive, and solution-oriented Ability to multitask, stay focused, and self-manage Team-oriented with strong interpersonal skills Comfortable in a fast-paced, evolving environment Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center Experience in state or federal work environments ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a drive to succeed? We're looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Handle inbound and outbound calls with professionalism and courtesy Use training and resources to confidently answer questions and sell products/services Listen actively to understand customer needs and resolve issues Research systems to locate missing information and collaborate with internal teams Manage customer accounts and process orders accurately using company systems Follow scripts, policies, and compliance guidelines Maintain accurate records and protect customer data Escalate complex issues to appropriate team members Attend training sessions and team meetings to stay current on updates Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Highly reliable with strong attendance and punctuality Skilled in troubleshooting, conflict resolution, and customer service Empathetic, responsive, and solution-oriented Ability to multitask, stay focused, and self-manage Team-oriented with strong interpersonal skills Comfortable in a fast-paced, evolving environment Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center Experience in state or federal work environments CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. . click apply for full job details
08/01/2026
Full time
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a drive to succeed? We're looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Handle inbound and outbound calls with professionalism and courtesy Use training and resources to confidently answer questions and sell products/services Listen actively to understand customer needs and resolve issues Research systems to locate missing information and collaborate with internal teams Manage customer accounts and process orders accurately using company systems Follow scripts, policies, and compliance guidelines Maintain accurate records and protect customer data Escalate complex issues to appropriate team members Attend training sessions and team meetings to stay current on updates Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Highly reliable with strong attendance and punctuality Skilled in troubleshooting, conflict resolution, and customer service Empathetic, responsive, and solution-oriented Ability to multitask, stay focused, and self-manage Team-oriented with strong interpersonal skills Comfortable in a fast-paced, evolving environment Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center Experience in state or federal work environments ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a drive to succeed? We're looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Handle inbound and outbound calls with professionalism and courtesy Use training and resources to confidently answer questions and sell products/services Listen actively to understand customer needs and resolve issues Research systems to locate missing information and collaborate with internal teams Manage customer accounts and process orders accurately using company systems Follow scripts, policies, and compliance guidelines Maintain accurate records and protect customer data Escalate complex issues to appropriate team members Attend training sessions and team meetings to stay current on updates Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Highly reliable with strong attendance and punctuality Skilled in troubleshooting, conflict resolution, and customer service Empathetic, responsive, and solution-oriented Ability to multitask, stay focused, and self-manage Team-oriented with strong interpersonal skills Comfortable in a fast-paced, evolving environment Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center Experience in state or federal work environments CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. . click apply for full job details
