9 jobs found

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. Organizes course content to produce curriculum that meets learning needs of the business. Develops and manages timelines and milestones. Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. Applies understanding of the business, its products, and processes to reshape content for changing needs. Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. Demonstrated organizational and project management skills with ability to apply concept solutions to every project. Strong communication skills with demonstrated ability to communicate with all levels of management and staff. Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: Experience with auto or property claims handling or content design for auto or property claims. 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance . Ability to design and implement learning solutions that support company goals and achieve measurable business results. Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. Experience working in a fast-paced Agile learning organization. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Description Summary: The Principal Trainer II is responsible for the instructional design, delivery, and maintenance of comprehensive training programs for assigned Epic application(s). This role involves building, testing, and maintaining the training environment, updating policy and procedure documentation, and conducting training for new staff, including Credentialed Trainers. As a project team member, the Principal Trainer II contributes to system build, testing, and optimization discussions. The Principal Trainer ensures that training aligns with organizational workflows, policies, and standards while incorporating best practices in instructional design. Certification in the assigned application(s) and proficiency in maintaining the respective training environment are required to maintain high technical expertise and delivery standards. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows. Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training. Train and credential classroom trainers. Orient and support Credentialed Trainers in day-to-day activities. Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately. Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards. Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides. Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed. Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts. Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures. Build, test, and maintain the training environment. Conduct training for specific application area(s). Provide onsite or remote support to operational users. Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation. Coordinate training for new software releases and updates. Coordinate post-live training for new and existing users. Responsible for leading projects of all levels of complexity and applying advanced understanding of the ADDIE model (analysis, design, development, implementation, and evaluation), adult learning theory, and instructional design principles to project-related work. Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Provide oversight and feedback on team member design, configuration, and deliverables. Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet clearly defined expectations. Assembles project plans and teamwork assignments, directs and monitors work efforts daily, identifies resource needs, performs quality reviews, and appropriately escalates functional, quality, and timeline issues. Establishes working relationships with instructional designers, analysts, management, subject matter experts, other training staff, and end users. Identifies and advocates for innovative learning solutions that meet user needs (instructor-led, synchronous online, on-demand web-based training, and blended learning). Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to recommend program optimization. Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required. Perform other job duties as assigned by management. Job Requirements: Education/Skills Bachelor's degree or 4 years of clinical/technical application experience is required. Master's degree is preferred. Knowledge of adult learners and teaching principles Expert knowledge of the healthcare industry Advanced knowledge of Microsoft Office products Experience 2+ years of experience as a classroom trainer/educator/instructor at a healthcare organization is required. 4+ years of experience designing and delivering software training curriculum for large healthcare systems is preferred. Prior experience in testing Epic Systems is required. Multiple MST Builds, full-cycle implementations, post-live support, and quarterly upgrade experience is preferred. Licenses, Registrations, or Certifications Epic Certification in Training Environment Build and Application Principal Trainer is required. Must maintain Epic Principal Trainer certifications. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time