Christus Health
San Antonio, Texas
Description Summary: The Credentialed Trainer (CT) is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Analysts, Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas Work with the provisioning team to assure associates have completed the appropriate training before access is granted Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records) Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately Complete job shadows, deliver training, support, and build confidence for end users Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers Ability to test and troubleshoot the Training and build environment Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards Require minimal instruction on day-to-day work Make decisions regarding own work on primarily routine cases Models/mentors and trains team members within their own training team Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop/validate methods and teaching techniques Solves or escalates operational problems to senior team members and management Strong organizational and communication skills Other duties as assigned Requirements: High School diploma required; Associate degree preferred Preferred experience with adult learners, in-person, and virtual training Two + years of experience with education, EPIC end user, or related field required. Healthcare industry education preferred Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred Experience in instructional design, training, using Epic system preferred Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required Experience with any industry LMS (Learning Management System) is preferred Proven track-record of successfully delivering projects on time and within budget Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager) Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
Description Summary: The Credentialed Trainer (CT) is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Analysts, Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas Work with the provisioning team to assure associates have completed the appropriate training before access is granted Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records) Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately Complete job shadows, deliver training, support, and build confidence for end users Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers Ability to test and troubleshoot the Training and build environment Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards Require minimal instruction on day-to-day work Make decisions regarding own work on primarily routine cases Models/mentors and trains team members within their own training team Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop/validate methods and teaching techniques Solves or escalates operational problems to senior team members and management Strong organizational and communication skills Other duties as assigned Requirements: High School diploma required; Associate degree preferred Preferred experience with adult learners, in-person, and virtual training Two + years of experience with education, EPIC end user, or related field required. Healthcare industry education preferred Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred Experience in instructional design, training, using Epic system preferred Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required Experience with any industry LMS (Learning Management System) is preferred Proven track-record of successfully delivering projects on time and within budget Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager) Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
Christus Health
Irving, Texas
Description Summary: The Principal Trainer II is responsible for the instructional design, delivery, and maintenance of comprehensive training programs for assigned Epic application(s). This role involves building, testing, and maintaining the training environment, updating policy and procedure documentation, and conducting training for new staff, including Credentialed Trainers. As a project team member, the Principal Trainer II contributes to system build, testing, and optimization discussions. The Principal Trainer ensures that training aligns with organizational workflows, policies, and standards while incorporating best practices in instructional design. Certification in the assigned application(s) and proficiency in maintaining the respective training environment are required to maintain high technical expertise and delivery standards. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows. Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training. Train and credential classroom trainers. Orient and support Credentialed Trainers in day-to-day activities. Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately. Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards. Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides. Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed. Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts. Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures. Build, test, and maintain the training environment. Conduct training for specific application area(s). Provide onsite or remote support to operational users. Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation. Coordinate training for new software releases and updates. Coordinate post-live training for new and existing users. Responsible for leading projects of all levels of complexity and applying advanced understanding of the ADDIE model (analysis, design, development, implementation, and evaluation), adult learning theory, and instructional design principles to project-related work. Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Provide oversight and feedback on team member design, configuration, and deliverables. Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet clearly defined expectations. Assembles project plans and teamwork assignments, directs and monitors work efforts daily, identifies resource needs, performs quality reviews, and appropriately escalates functional, quality, and timeline issues. Establishes working relationships with instructional designers, analysts, management, subject matter experts, other training staff, and end users. Identifies and advocates for innovative learning solutions that meet user needs (instructor-led, synchronous online, on-demand web-based training, and blended learning). Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to recommend program optimization. Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required. Perform other job duties as assigned by management. Job Requirements: Education/Skills Bachelor's degree or 4 years of clinical/technical application experience is required. Master's degree is preferred. Knowledge of adult learners and teaching principles Expert knowledge of the healthcare industry Advanced knowledge of Microsoft Office products Experience 2+ years of experience as a classroom trainer/educator/instructor at a healthcare organization is required. 4+ years of experience designing and delivering software training curriculum for large healthcare systems is preferred. Prior experience in testing Epic Systems is required. Multiple MST Builds, full-cycle implementations, post-live support, and quarterly upgrade experience is preferred. Licenses, Registrations, or Certifications Epic Certification in Training Environment Build and Application Principal Trainer is required. Must maintain Epic Principal Trainer certifications. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Principal Trainer II is responsible for the instructional design, delivery, and maintenance of comprehensive training programs for assigned Epic application(s). This role involves building, testing, and maintaining the training environment, updating policy and procedure documentation, and conducting training for new staff, including Credentialed Trainers. As a project team member, the Principal Trainer II contributes to system build, testing, and optimization discussions. The Principal Trainer ensures that training aligns with organizational workflows, policies, and standards while incorporating best practices in instructional design. Certification in the assigned application(s) and proficiency in maintaining the respective training environment are required to maintain high technical expertise and delivery standards. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows. Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training. Train and credential classroom trainers. Orient and support Credentialed Trainers in day-to-day activities. Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately. Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards. Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides. Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed. Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts. Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures. Build, test, and maintain the training environment. Conduct training for specific application area(s). Provide onsite or remote support to operational users. Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation. Coordinate training for new software releases and updates. Coordinate post-live training for new and existing users. Responsible for leading projects of all levels of complexity and applying advanced understanding of the ADDIE model (analysis, design, development, implementation, and evaluation), adult learning theory, and instructional design principles to project-related work. Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Provide oversight and feedback on team member design, configuration, and deliverables. Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet clearly defined expectations. Assembles project plans and teamwork assignments, directs and monitors work efforts daily, identifies resource needs, performs quality reviews, and appropriately escalates functional, quality, and timeline issues. Establishes working relationships with instructional designers, analysts, management, subject matter experts, other training staff, and end users. Identifies and advocates for innovative learning solutions that meet user needs (instructor-led, synchronous online, on-demand web-based training, and blended learning). Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to recommend program optimization. Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required. Perform other job duties as assigned by management. Job Requirements: Education/Skills Bachelor's degree or 4 years of clinical/technical application experience is required. Master's degree is preferred. Knowledge of adult learners and teaching principles Expert knowledge of the healthcare industry Advanced knowledge of Microsoft Office products Experience 2+ years of experience as a classroom trainer/educator/instructor at a healthcare organization is required. 4+ years of experience designing and delivering software training curriculum for large healthcare systems is preferred. Prior experience in testing Epic Systems is required. Multiple MST Builds, full-cycle implementations, post-live support, and quarterly upgrade experience is preferred. Licenses, Registrations, or Certifications Epic Certification in Training Environment Build and Application Principal Trainer is required. Must maintain Epic Principal Trainer certifications. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
WestRock
Liberty, Missouri
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock (NYSE: SW) is the go-to sustainable packaging partner of choice. We offer an unrivaled product portfolio and bring expertise, scale, and a global presence of 500+ converting operations and 63 mills across 40 countries. Learn more at . We offer an unparalleled portfolio of innovative packaging solutions, ranging from corrugated and consumer packaging to Bag-in-Box packaging and point-of-sale displays. With the circular economy at the core of our business, we use renewable, recyclable, and recycled materials to create sustainable packaging solutions. As a trusted partner to companies across the world, Smurfit Westrock is dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. We are committed to delivering meaningful value for shareholders, customers, employees, and the communities where we operate. Location and/or Business/Division Details (if applicable) Title: Technical Trainer (OPTTS3) Job Summary: The Technical Trainer assists with training processes locally. The role reports into the site Supervisor, Technical Trainers OR the General Manager (depending on size/scope of plant) and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification. The role will be a key contact/ trainer for team members and be responsible for teammate assessments regarding machine skills - providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements. Major Job Responsibilities: Completes daily technical training on the floor to assist with the Certification of team members in their roles Partners with the site leadership team to support New Hire Orientation/ On Boarding Training Owns tracking, evaluating, and measuring training locally using the company's Dept. Training Standards & Learning System tools Supports site specific technical learning solution creation (SOP's, Guided Workflows, Technical Learning Aids - to assist with training) Develops, builds, and maintains relationships with trainees & leaders in their role Participates in new teammate hiring process - assesses candidates' skills (general and/ or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions) Conducts training on all shifts Influences others to be safety-minded Team members will be certified through a Train the Trainer process, support managing day-to-day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content Additional duties as assigned How you will impact WestRock: Improve local team performance through increasing skills and time to certification processes Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training - a continuous improvement mindset What you need to succeed: Critical Skills/ Capabilities: Growth and Results Oriented: Results oriented person that looks for constant ways to improve Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR's and leading people or teams (self-awareness) Accountability: Holds self and others responsible for actions and results Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes Quality: Actively work to ensure quality is ensured while minimizing waste Technical Skills: 1 - 3 years' experience conducting/ leading training, including On-The-Job training, or similar, in a manufacturing environment preferred 2 - 4 years' experience in a manufacturing environment preferred Knowledge of Learning Management Systems preferred Microsoft Office Experience Preferred- Word, Excel, Outlook, PowerPoint, Forms Others Qualification: Facilitation/ Presentation Skills Influencing Partnering Problem Solving/ Continuous Improvement Professionalism What we offer: Comprehensive training with numerous learning and development opportunities An attractive wage, reflecting skills, competencies, and potential A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work Smurfit Westrock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock (NYSE: SW) is the go-to sustainable packaging partner of choice. We offer an unrivaled product portfolio and bring expertise, scale, and a global presence of 500+ converting operations and 63 mills across 40 countries. Learn more at . We offer an unparalleled portfolio of innovative packaging solutions, ranging from corrugated and consumer packaging to Bag-in-Box packaging and point-of-sale displays. With the circular economy at the core of our business, we use renewable, recyclable, and recycled materials to create sustainable packaging solutions. As a trusted partner to companies across the world, Smurfit Westrock is dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. We are committed to delivering meaningful value for shareholders, customers, employees, and the communities where we operate. Location and/or Business/Division Details (if applicable) Title: Technical Trainer (OPTTS3) Job Summary: The Technical Trainer assists with training processes locally. The role reports into the site Supervisor, Technical Trainers OR the General Manager (depending on size/scope of plant) and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification. The role will be a key contact/ trainer for team members and be responsible for teammate assessments regarding machine skills - providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements. Major Job Responsibilities: Completes daily technical training on the floor to assist with the Certification of team members in their roles Partners with the site leadership team to support New Hire Orientation/ On Boarding Training Owns tracking, evaluating, and measuring training locally using the company's Dept. Training Standards & Learning System tools Supports site specific technical learning solution creation (SOP's, Guided Workflows, Technical Learning Aids - to assist with training) Develops, builds, and maintains relationships with trainees & leaders in their role Participates in new teammate hiring process - assesses candidates' skills (general and/ or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions) Conducts training on all shifts Influences others to be safety-minded Team members will be certified through a Train the Trainer process, support managing day-to-day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content Additional duties as assigned How you will impact WestRock: Improve local team performance through increasing skills and time to certification processes Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training - a continuous improvement mindset What you need to succeed: Critical Skills/ Capabilities: Growth and Results Oriented: Results oriented person that looks for constant ways to improve Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR's and leading people or teams (self-awareness) Accountability: Holds self and others responsible for actions and results Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes Quality: Actively work to ensure quality is ensured while minimizing waste Technical Skills: 1 - 3 years' experience conducting/ leading training, including On-The-Job training, or similar, in a manufacturing environment preferred 2 - 4 years' experience in a manufacturing environment preferred Knowledge of Learning Management Systems preferred Microsoft Office Experience Preferred- Word, Excel, Outlook, PowerPoint, Forms Others Qualification: Facilitation/ Presentation Skills Influencing Partnering Problem Solving/ Continuous Improvement Professionalism What we offer: Comprehensive training with numerous learning and development opportunities An attractive wage, reflecting skills, competencies, and potential A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work Smurfit Westrock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
