Description Summary: The Lung Nodule Coordinator leads and facilitates the development, implementation, and ongoing adherence to identifying and treating lung nodule patient populations. The Lung Nodule Coordinator works under the supervision of the Director of Pulmonology, Clinic Manager, Pulmonary Specialists, and Cardiothoracic Surgeons. This position develops systems of care that monitor patient progress and promote early intervention. Work effectively with other healthcare team members to optimize interventions and manage community outreach to promote disease awareness and the offerings of the specific clinic focus. The Lung Nodule Coordination will manage the utilization and practice metrics to refine the delivery of care model to maximize clinical, quality, and fiscal outcomes. The RN Coordinator also ensures these programs adhere to the mission and vision of CSV. Responsibilities: Assume responsibility for the clinical coordination and consultation regarding care across the continuum for all lung nodule patients. Consult and partner with nursing leadership as needed to achieve desired patient outcomes. Assess the educational needs of staff and assist in developing educational programs, staff education materials, and community education as needed. Maintain and ensure compliance with continuing lung nodule education for medical and nursing staff. Ensure evidence-based screening and treatment protocols are the standard of care within the facility. Recommends, facilitates, and assists in the implementation of updates to pathways, order sets, and protocols as guided by new evidence-based guidelines published by industry organizations, e.g. American Lung Association Provide appropriate feedback and coaching to medical staff and associates based on data analysis and observation. Ensure accurate and timely clinical data collection, verifying and updating data as needed. Share prepared data with key stakeholders in an understandable and meaningful context to motivate adherence to protocols and continuous improvement. Serve as a resource to medical staff, associates, patients, and families. Perform various technical and specialized tasks involved with the concurrent and retrospective evaluation of patient care. Utilize quality improvement tools, including root cause analysis, to investigate fallouts and generate action plans Assist all hospital departments in implementing and sustaining their quality improvement processes related to lung nodules. Participate in division-wide collaboration to improve patient outcomes Demonstrate working knowledge of AIDET, utilizing each patient interaction Regular, reliable attendance is required to ensure the highest level of patient care. Follows hospital safety and quality standards and expectations as it pertains to job performance and patient care Behavior demonstrates understanding and adherence to CSV core values Customer Relations: Exhibits behaviors and actions that create a high level of patient/customer satisfaction, positive patient/customer relations, and respect for the patient's/customer's rights needs, and confidentiality. Demonstrates effective communication and human relations skills, which promote harmony and teamwork. Presents behaviors and actions that maintain the hospital's credibility, integrity, and positive image. Demonstrates behaviors and actions that support the mission, goals, and operations of the hospital and which contribute to continuous service improvement. Other Responsibilities: Assists with special projects as assigned. Accurately interprets and communicates Human Resources Policies and Procedures. Exhibits flexibility, adapting readily to changes in the work environment or work schedule. Maintains a positive attitude, even during periods of stress. Assumes responsibility for professional growth and development. Complies and adheres to all CSV policies. Maintains positive attendance and communicates in advance any absence from work. Adheres to all patient and environmental safety policies and procedures. Requirements: Education: Graduate of an accredited school of nursing with an ADN, BSN, or MSN degree Certification/Licenses: Hold a valid NM RN license. Current BLS certification Skills: Excellent reading, writing, and editing skills in English. Familiarity with Epic and ability to effectively evaluate medical records. Must be able to understand graphical displays of data. Strong organizational skills. Must be self-directed. Excellent telephone and communication skills. Ability to articulate information or data to multiple audiences with varying levels of knowledge and expertise. Coordinates all referral processes for patients who meet the established criteria, including coordination with primary care physicians. Educates the community to build new program awareness. Creates direct-to-consumer marketing and education materials for business development Mines specific data with the health system database to discover cases through a retrospective review of findings, resulting in the discovery of patients with specific diseases. Maintains all clinical metrics monthly and quarterly. Develops a database to input potential cases, completed cases, and follow-up cases requiring constant updating as patients progress through the continuum of care. Evaluates lab results, diagnostics, utilization patterns, and other metrics to monitor quality and efficiency for assigned population. Obtains all test results before the patient arrives for multi-disciplinary clinical evaluation. Develops clinical pathways for specific disease processes, promoting expeditious care access. Makes appropriate surgical consult arrangements depending on the complexity. Provides patients with information about follow-up with different specialties and coordinates follow-up care 1-2 years after evaluation. Develops treatment protocols for positive findings in collaboration with physicians. Understanding of hospital processes and the systems involved in the delivery of patient care. Demonstrate skills in Microsoft Word, Excel, and PowerPoint. Experience: 3+ years of nursing experience in a critical care setting or RN level experience for the related specialty; One (1) to two (2) years of Quality Improvement experience desired. Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Full Time
03/12/2026
Full time
Description Summary: The Lung Nodule Coordinator leads and facilitates the development, implementation, and ongoing adherence to identifying and treating lung nodule patient populations. The Lung Nodule Coordinator works under the supervision of the Director of Pulmonology, Clinic Manager, Pulmonary Specialists, and Cardiothoracic Surgeons. This position develops systems of care that monitor patient progress and promote early intervention. Work effectively with other healthcare team members to optimize interventions and manage community outreach to promote disease awareness and the offerings of the specific clinic focus. The Lung Nodule Coordination will manage the utilization and practice metrics to refine the delivery of care model to maximize clinical, quality, and fiscal outcomes. The RN Coordinator also ensures these programs adhere to the mission and vision of CSV. Responsibilities: Assume responsibility for the clinical coordination and consultation regarding care across the continuum for all lung nodule patients. Consult and partner with nursing leadership as needed to achieve desired patient outcomes. Assess the educational needs of staff and assist in developing educational programs, staff education materials, and community education as needed. Maintain and ensure compliance with continuing lung nodule education for medical and nursing staff. Ensure evidence-based screening and treatment protocols are the standard of care within the facility. Recommends, facilitates, and assists in the implementation of updates to pathways, order sets, and protocols as guided by new evidence-based guidelines published by industry organizations, e.g. American Lung Association Provide appropriate feedback and coaching to medical staff and associates based on data analysis and observation. Ensure accurate and timely clinical data collection, verifying and updating data as needed. Share prepared data with key stakeholders in an understandable and meaningful context to motivate adherence to protocols and continuous improvement. Serve as a resource to medical staff, associates, patients, and families. Perform various technical and specialized tasks involved with the concurrent and retrospective evaluation of patient care. Utilize quality improvement tools, including root cause analysis, to investigate fallouts and generate action plans Assist all hospital departments in implementing and sustaining their quality improvement processes related to lung nodules. Participate in division-wide collaboration to improve patient outcomes Demonstrate working knowledge of AIDET, utilizing each patient interaction Regular, reliable attendance is required to ensure the highest level of patient care. Follows hospital safety and quality standards and expectations as it pertains to job performance and patient care Behavior demonstrates understanding and adherence to CSV core values Customer Relations: Exhibits behaviors and actions that create a high level of patient/customer satisfaction, positive patient/customer relations, and respect for the patient's/customer's rights needs, and confidentiality. Demonstrates effective communication and human relations skills, which promote harmony and teamwork. Presents behaviors and actions that maintain the hospital's credibility, integrity, and positive image. Demonstrates behaviors and actions that support the mission, goals, and operations of the hospital and which contribute to continuous service improvement. Other Responsibilities: Assists with special projects as assigned. Accurately interprets and communicates Human Resources Policies and Procedures. Exhibits flexibility, adapting readily to changes in the work environment or work schedule. Maintains a positive attitude, even during periods of stress. Assumes responsibility for professional growth and development. Complies and adheres to all CSV policies. Maintains positive attendance and communicates in advance any absence from work. Adheres to all patient and environmental safety policies and procedures. Requirements: Education: Graduate of an accredited school of nursing with an ADN, BSN, or MSN degree Certification/Licenses: Hold a valid NM RN license. Current BLS certification Skills: Excellent reading, writing, and editing skills in English. Familiarity with Epic and ability to effectively evaluate medical records. Must be able to understand graphical displays of data. Strong organizational skills. Must be self-directed. Excellent telephone and communication skills. Ability to articulate information or data to multiple audiences with varying levels of knowledge and expertise. Coordinates all referral processes for patients who meet the established criteria, including coordination with primary care physicians. Educates the community to build new program awareness. Creates direct-to-consumer marketing and education materials for business development Mines specific data with the health system database to discover cases through a retrospective review of findings, resulting in the discovery of patients with specific diseases. Maintains all clinical metrics monthly and quarterly. Develops a database to input potential cases, completed cases, and follow-up cases requiring constant updating as patients progress through the continuum of care. Evaluates lab results, diagnostics, utilization patterns, and other metrics to monitor quality and efficiency for assigned population. Obtains all test results before the patient arrives for multi-disciplinary clinical evaluation. Develops clinical pathways for specific disease processes, promoting expeditious care access. Makes appropriate surgical consult arrangements depending on the complexity. Provides patients with information about follow-up with different specialties and coordinates follow-up care 1-2 years after evaluation. Develops treatment protocols for positive findings in collaboration with physicians. Understanding of hospital processes and the systems involved in the delivery of patient care. Demonstrate skills in Microsoft Word, Excel, and PowerPoint. Experience: 3+ years of nursing experience in a critical care setting or RN level experience for the related specialty; One (1) to two (2) years of Quality Improvement experience desired. Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Full Time
Description CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Summary: The Catheterization Laboratory Technologist II is a highly skilled and experienced professional responsible for performing advanced imaging and operational tasks during a wide range of cardiac catheterization procedures, including complex structural heart cases. This role involves expertly operating and troubleshooting specialized cath lab equipment, performing fluoro imaging, and ensuring accurate digital image acquisition while maintaining strict adherence to sterile technique and patient safety protocols. As a Radiation Safety department representative and preceptor for junior staff, the Technologist II also serves as a key resource for advanced procedures and technology, contributing to departmental efficiency and the highest standards of patient care. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Promotes Organizational Principles of Catholic Healthcare; Solidarity, Holistic Care, Respect for Human Life, Participatory Community of Work and Mutual Respect, Stewardship, Act in communion with the Church. Ensures major equipment is operational in assigned area(s) and documents as required for quality control; reports any issues through chain of command and per hospital process. Participates in daily room checks and stocking of supplies. Accesses daily patient schedule and appropriate patient information for assigned procedures. Ensures appropriate equipment, supplies, and room configuration for all procedures. Collaborates with procedure team and Cath Lab Lead/Coordinator to ensure appropriate patient care and departmental efficiency at all times. Ensures proper patient information is entered into cath lab computer and imaging systems. Ensures proper procedure documentation, hemodynamic measurements/recording, and ECG recognition during assigned procedures. Ensures patient position is appropriate and safely secured on procedure table per procedure type. Trains and completes competencies to set up and operate cath lab equipment including, but not limited to: imaging (X-Ray, intravascular ultrasound-IVUS, intracardiac echo-ICE), contrast injector, hemodynamic system, intra-aortic balloon pump, rotational atherectomy, thrombectomy, left ventricular assist device, etc. Supports and anticipates the needs of the physician and ensures patient safety when scrubbing procedures; moves/pans table appropriately during fluoro and X-Ray acquisition. Adheres to aseptic technique 100% of the time during procedures and stops the line if a break in sterile technique is identified. Adheres to organizational policies and processes related to patient safety, patient privacy, infection control (hand hygiene), and patient communication before, during, and after procedure. Collaborates with others on the team in sharing knowledge; to gain and provide appropriate knowledge as appropriate; to foster teamwork and team cohesion. Supports department and team by engaging in patient transport as appropriate. Obtains and maintains proficiency in access site management. Acts as radiation safety representative for patients and team while X-Ray is used. Performs fluoro imaging and digital image acquisition as appropriate for procedure or as instructed by the physician. Adheres to the attendance policy and departmental productivity standards. Supports department and organization's commitment to Zero Harm and Customer Service. Adheres to departmental and organizational dress code. Understands and upholds the CHRISTUS mission, vision, and purpose. Supports and promotes Unit based Councils, process improvement projects, and a nursing collaborative care model that meets requirements for magnet status. Promotes and serves with respect to the CHRISTUS core values; Dignity, Integrity, Excellence, Compassion, Stewardship. Serves as a preceptor for Technicians and Technologists I. Acts as a team resource for advanced procedures and technology such as structural heart procedures, IABP, Impella, LVAD. Serves as the Radiation Safety department representative. Job Requirements: Education/Skills Graduate from an accredited school of Radiology Technology, an associate's degree in a healthcare-related field, or an acceptable equivalent required Bachelor's degree preferred Experience 2 years of Diagnostic, Interventional Radiology, or Cath/EP Lab experience is required Licenses, Registrations, or Certifications Basic Life Support (BLS) certification is required Advanced Cardiovascular Life Support (ACLS) certification is required within 6 months of hire to work/perform independently Pediatric Advanced Life Support (PALS) certification is required within 6 months of hire to work/perform independently at Pediatric facilities One of the following certifications is required (individuals whose ARRT certification lapsed prior to June 1, 2023, may qualify under LSRTBE exemption criteria): Registered Cardiovascular Invasive Specialist (RCIS) by CCI Registered Cardiac Electrophysiology Specialist (RCES) by CCI Registered Cardiac Sonographer (RCS) by CCI Radiography (R) by ARRT Cardiac Interventional Radiography (CI) by ARRT Cardiovascular Interventional Radiography (CV) by ARRT Vascular Interventional Radiography (VI) by ARRT Abdomen (AB) RDMS by ARDMS Obstetrics & Gynecology (OB/GYN) RDMS by ARDMS Adult Echocardiography (AE) RDCS by ARDMS Registered Vascular Technologist (RVT) by ARDMS State Licensure required based on modality Texas: MRT or LMRT by TMB Louisiana: LRT (R) or (F) by LSRTBE New Mexico: RRT or FUS by MIRTP NMED In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 5 Days - 8 Hours Work Type: Full Time
03/05/2026
Full time
Description CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Summary: The Catheterization Laboratory Technologist II is a highly skilled and experienced professional responsible for performing advanced imaging and operational tasks during a wide range of cardiac catheterization procedures, including complex structural heart cases. This role involves expertly operating and troubleshooting specialized cath lab equipment, performing fluoro imaging, and ensuring accurate digital image acquisition while maintaining strict adherence to sterile technique and patient safety protocols. As a Radiation Safety department representative and preceptor for junior staff, the Technologist II also serves as a key resource for advanced procedures and technology, contributing to departmental efficiency and the highest standards of patient care. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Promotes Organizational Principles of Catholic Healthcare; Solidarity, Holistic Care, Respect for Human Life, Participatory Community of Work and Mutual Respect, Stewardship, Act in communion with the Church. Ensures major equipment is operational in assigned area(s) and documents as required for quality control; reports any issues through chain of command and per hospital process. Participates in daily room checks and stocking of supplies. Accesses daily patient schedule and appropriate patient information for assigned procedures. Ensures appropriate equipment, supplies, and room configuration for all procedures. Collaborates with procedure team and Cath Lab Lead/Coordinator to ensure appropriate patient care and departmental efficiency at all times. Ensures proper patient information is entered into cath lab computer and imaging systems. Ensures proper procedure documentation, hemodynamic measurements/recording, and ECG recognition during assigned procedures. Ensures patient position is appropriate and safely secured on procedure table per procedure type. Trains and completes competencies to set up and operate cath lab equipment including, but not limited to: imaging (X-Ray, intravascular ultrasound-IVUS, intracardiac echo-ICE), contrast injector, hemodynamic system, intra-aortic balloon pump, rotational atherectomy, thrombectomy, left ventricular assist device, etc. Supports and anticipates the needs of the physician and ensures patient safety when scrubbing procedures; moves/pans table appropriately during fluoro and X-Ray acquisition. Adheres to aseptic technique 100% of the time during procedures and stops the line if a break in sterile technique is identified. Adheres to organizational policies and processes related to patient safety, patient privacy, infection control (hand hygiene), and patient communication before, during, and after procedure. Collaborates with others on the team in sharing knowledge; to gain and provide appropriate knowledge as appropriate; to foster teamwork and team cohesion. Supports department and team by engaging in patient transport as appropriate. Obtains and maintains proficiency in access site management. Acts as radiation safety representative for patients and team while X-Ray is used. Performs fluoro imaging and digital image acquisition as appropriate for procedure or as instructed by the physician. Adheres to the attendance policy and departmental productivity standards. Supports department and organization's commitment to Zero Harm and Customer Service. Adheres to departmental and organizational dress code. Understands and upholds the CHRISTUS mission, vision, and purpose. Supports and promotes Unit based Councils, process improvement projects, and a nursing collaborative care model that meets requirements for magnet status. Promotes and serves with respect to the CHRISTUS core values; Dignity, Integrity, Excellence, Compassion, Stewardship. Serves as a preceptor for Technicians and Technologists I. Acts as a team resource for advanced procedures and technology such as structural heart procedures, IABP, Impella, LVAD. Serves as the Radiation Safety department representative. Job Requirements: Education/Skills Graduate from an accredited school of Radiology Technology, an associate's degree in a healthcare-related field, or an acceptable equivalent required Bachelor's degree preferred Experience 2 years of Diagnostic, Interventional Radiology, or Cath/EP Lab experience is required Licenses, Registrations, or Certifications Basic Life Support (BLS) certification is required Advanced Cardiovascular Life Support (ACLS) certification is required within 6 months of hire to work/perform independently Pediatric Advanced Life Support (PALS) certification is required within 6 months of hire to work/perform independently at Pediatric facilities One of the following certifications is required (individuals whose ARRT certification lapsed prior to June 1, 2023, may qualify under LSRTBE exemption criteria): Registered Cardiovascular Invasive Specialist (RCIS) by CCI Registered Cardiac Electrophysiology Specialist (RCES) by CCI Registered Cardiac Sonographer (RCS) by CCI Radiography (R) by ARRT Cardiac Interventional Radiography (CI) by ARRT Cardiovascular Interventional Radiography (CV) by ARRT Vascular Interventional Radiography (VI) by ARRT Abdomen (AB) RDMS by ARDMS Obstetrics & Gynecology (OB/GYN) RDMS by ARDMS Adult Echocardiography (AE) RDCS by ARDMS Registered Vascular Technologist (RVT) by ARDMS State Licensure required based on modality Texas: MRT or LMRT by TMB Louisiana: LRT (R) or (F) by LSRTBE New Mexico: RRT or FUS by MIRTP NMED In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 5 Days - 8 Hours Work Type: Full Time
Contact Community Services Inc
East Syracuse, New York
Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact's main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour The Diversion Specialist plays a pivotal role in Onondaga County's Person in Crisis (PIC) Navigation Program. This position provides immediate mental health support and crisis intervention to individuals in distress who contact Onondaga County 911. This role is crucial in ensuring that individuals experiencing mental health or substance use crises receive appropriate care and support. This position may be scheduled as either a 911 crisis counselor or a PIC coordinator at the Onondaga County E-911 Center. Duties and Responsibilities 911 Crisis Counselor • Respond to 911 calls involving mental health and substance use crises, providing telephonic support with compassion and in accordance with the organization's training and scope • Conduct initial assessments to determine the mental health and substance use needs of individuals in crisis • Develop and implement crisis intervention plans tailored to the individual's needs, including telephonic de-escalation, referrals to community resources, or connection to community safety net programs • Refer calls needing a high level of care to appropriate emergency responders, including police, fire, EMS, and human service dispatch team and collaborate with E-911 staff and emergency responders to ensure coordinated care • Offer follow-up support and referrals to appropriate mental health and substance use services and resources PIC Coordinator • Receive and prioritize requests for human service dispatch from 911 crisis counselor, law enforcement, and other emergency services personnel • Dispatch appropriate human service response in a timely and efficient manner, ensuring coordination with person in crisis, community response team, law enforcement, and EMS • Monitor the status of ongoing responses, relay information between responders, and provide updates to E-911 and partners as needed • Support E-911 Technical Advisor by reviewing all incoming calls to determine appropriateness of human service response General Responsibilities • Ensure successful implementation of the PIC Navigation Program general order guidelines and protocols • Support EMS in connecting individuals to treatment or appropriate services following a mental health or substance use crisis, including opioid overdoses or other opioid-related emergencies • Facilitate education and access to treatment, prevention, and recovery services, including for persons with opioid use disorder, substance use disorder, and mental health conditions • Maintain accurate and timely documentation of all interactions and interventions, in both E-911 CAD system and Contact's iCarol system • Act as call center Crisis Specialist responding to 988, 211, and community crisis lines, as scheduled • Participate in ongoing training and professional development to stay current with best practices in crisis intervention, human services emergency response, mental health, and substance use • Regularly achieve a satisfactory or above rating for calls monitored on assigned lines • Meet call center performance metrics, as defined by agency and accrediting bodies • Uphold confidentiality and adhere to ethical guidelines while handling sensitive information • Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols • Complete all required program and/or funder training and all required agency training such as NYS Mandated Reporter, Sexual Harassment etc Education Requirements • Associate degree in a mental health, social work, psychology, counseling, or related human services field is required. Bachelor's degree strongly preferred. • Advanced degrees (e.g., MSW, MA in Counseling, etc.) may substitute for some or all required experience. Previous Experience Requirement • Required: At least 1 year of experience in a mental/behavioral health setting, ideally involving crisis intervention, suicide prevention, or work in a crisis call center. • Experience in de-escalation, risk assessment, and coordinating care or referrals for individuals in crisis is highly valued. • Candidates with higher levels of education may be considered in lieu of direct crisis experience, provided they demonstrate a strong understanding of crisis response principles and practices. Knowledge and Skills Needed to Perform Effectively in this Position • Strong empathy, active listening, communication, teamwork, and interpersonal skills • Excellent verbal and written communication skills, with the ability to convey complex information clearly and compassionately • Strong problem-solving abilities and critical thinking skills to assess needs, adjust to rapidly changing situations, handle various types of crises and provide appropriate referrals • Ability to work under pressure and handle high call volumes while maintaining a calm demeanor • Proficiency in using computer systems and databases for documentation and resource navigation • Function autonomously and exercise good judgment and decision-making skills • Efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies • Work closely with team members and supervisors to ensure seamless operations Additional Requirements • Must submit to and pass background checks including fingerprinting and educational verification if required. • Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards • Required to pass AAS Crisis Specialist and Inform USA Community Resource Specialist certification exams as soon as eligible and meet qualifications to maintain certifications • Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests • Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). • Recognize and value diversity within the work environment. Be an effective team player, value and be respectful of individual differences • Access to reliable daily transportation to travel to E-911 and office sites as needed. • This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Compensation details: 25-27 Hourly Wage PI43a9981cb6fc-0040
03/03/2026
Full time
Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact's main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour The Diversion Specialist plays a pivotal role in Onondaga County's Person in Crisis (PIC) Navigation Program. This position provides immediate mental health support and crisis intervention to individuals in distress who contact Onondaga County 911. This role is crucial in ensuring that individuals experiencing mental health or substance use crises receive appropriate care and support. This position may be scheduled as either a 911 crisis counselor or a PIC coordinator at the Onondaga County E-911 Center. Duties and Responsibilities 911 Crisis Counselor • Respond to 911 calls involving mental health and substance use crises, providing telephonic support with compassion and in accordance with the organization's training and scope • Conduct initial assessments to determine the mental health and substance use needs of individuals in crisis • Develop and implement crisis intervention plans tailored to the individual's needs, including telephonic de-escalation, referrals to community resources, or connection to community safety net programs • Refer calls needing a high level of care to appropriate emergency responders, including police, fire, EMS, and human service dispatch team and collaborate with E-911 staff and emergency responders to ensure coordinated care • Offer follow-up support and referrals to appropriate mental health and substance use services and resources PIC Coordinator • Receive and prioritize requests for human service dispatch from 911 crisis counselor, law enforcement, and other emergency services personnel • Dispatch appropriate human service response in a timely and efficient manner, ensuring coordination with person in crisis, community response team, law enforcement, and EMS • Monitor the status of ongoing responses, relay information between responders, and provide updates to E-911 and partners as needed • Support E-911 Technical Advisor by reviewing all incoming calls to determine appropriateness of human service response General Responsibilities • Ensure successful implementation of the PIC Navigation Program general order guidelines and protocols • Support EMS in connecting individuals to treatment or appropriate services following a mental health or substance use crisis, including opioid overdoses or other opioid-related emergencies • Facilitate education and access to treatment, prevention, and recovery services, including for persons with opioid use disorder, substance use disorder, and mental health conditions • Maintain accurate and timely documentation of all interactions and interventions, in both E-911 CAD system and Contact's iCarol system • Act as call center Crisis Specialist responding to 988, 211, and community crisis lines, as scheduled • Participate in ongoing training and professional development to stay current with best practices in crisis intervention, human services emergency response, mental health, and substance use • Regularly achieve a satisfactory or above rating for calls monitored on assigned lines • Meet call center performance metrics, as defined by agency and accrediting bodies • Uphold confidentiality and adhere to ethical guidelines while handling sensitive information • Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols • Complete all required program and/or funder training and all required agency training such as NYS Mandated Reporter, Sexual Harassment etc Education Requirements • Associate degree in a mental health, social work, psychology, counseling, or related human services field is required. Bachelor's degree strongly preferred. • Advanced degrees (e.g., MSW, MA in Counseling, etc.) may substitute for some or all required experience. Previous Experience Requirement • Required: At least 1 year of experience in a mental/behavioral health setting, ideally involving crisis intervention, suicide prevention, or work in a crisis call center. • Experience in de-escalation, risk assessment, and coordinating care or referrals for individuals in crisis is highly valued. • Candidates with higher levels of education may be considered in lieu of direct crisis experience, provided they demonstrate a strong understanding of crisis response principles and practices. Knowledge and Skills Needed to Perform Effectively in this Position • Strong empathy, active listening, communication, teamwork, and interpersonal skills • Excellent verbal and written communication skills, with the ability to convey complex information clearly and compassionately • Strong problem-solving abilities and critical thinking skills to assess needs, adjust to rapidly changing situations, handle various types of crises and provide appropriate referrals • Ability to work under pressure and handle high call volumes while maintaining a calm demeanor • Proficiency in using computer systems and databases for documentation and resource navigation • Function autonomously and exercise good judgment and decision-making skills • Efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies • Work closely with team members and supervisors to ensure seamless operations Additional Requirements • Must submit to and pass background checks including fingerprinting and educational verification if required. • Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards • Required to pass AAS Crisis Specialist and Inform USA Community Resource Specialist certification exams as soon as eligible and meet qualifications to maintain certifications • Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests • Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). • Recognize and value diversity within the work environment. Be an effective team player, value and be respectful of individual differences • Access to reliable daily transportation to travel to E-911 and office sites as needed. • This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Compensation details: 25-27 Hourly Wage PI43a9981cb6fc-0040
Contact Community Services Inc
East Syracuse, New York
Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact's main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour Please view other positions similar to this one on our website: The Diversion Specialist plays a pivotal role in Onondaga County's Person in Crisis (PIC) Navigation Program. This position provides immediate mental health support and crisis intervention to individuals in distress who contact Onondaga County 911. This role is crucial in ensuring that individuals experiencing mental health or substance use crises receive appropriate care and support. This position may be scheduled as either a 911 crisis counselor or a PIC coordinator at the Onondaga County E-911 Center. Duties and Responsibilities 911 Crisis Counselor • Respond to 911 calls involving mental health and substance use crises, providing telephonic support with compassion and in accordance with the organization's training and scope • Conduct initial assessments to determine the mental health and substance use needs of individuals in crisis • Develop and implement crisis intervention plans tailored to the individual's needs, including telephonic de-escalation, referrals to community resources, or connection to community safety net programs • Refer calls needing a high level of care to appropriate emergency responders, including police, fire, EMS, and human service dispatch team and collaborate with E-911 staff and emergency responders to ensure coordinated care • Offer follow-up support and referrals to appropriate mental health and substance use services and resources PIC Coordinator • Receive and prioritize requests for human service dispatch from 911 crisis counselor, law enforcement, and other emergency services personnel • Dispatch appropriate human service response in a timely and efficient manner, ensuring coordination with person in crisis, community response team, law enforcement, and EMS • Monitor the status of ongoing responses, relay information between responders, and provide updates to E-911 and partners as needed • Support E-911 Technical Advisor by reviewing all incoming calls to determine appropriateness of human service response General Responsibilities • Ensure successful implementation of the PIC Navigation Program general order guidelines and protocols • Support EMS in connecting individuals to treatment or appropriate services following a mental health or substance use crisis, including opioid overdoses or other opioid-related emergencies • Facilitate education and access to treatment, prevention, and recovery services, including for persons with opioid use disorder, substance use disorder, and mental health conditions • Maintain accurate and timely documentation of all interactions and interventions, in both E-911 CAD system and Contact's iCarol system • Act as call center Crisis Specialist responding to 988, 211, and community crisis lines, as scheduled • Participate in ongoing training and professional development to stay current with best practices in crisis intervention, human services emergency response, mental health, and substance use • Regularly achieve a satisfactory or above rating for calls monitored on assigned lines • Meet call center performance metrics, as defined by agency and accrediting bodies • Uphold confidentiality and adhere to ethical guidelines while handling sensitive information • Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols • Complete all required program and/or funder training and all required agency training such as NYS Mandated Reporter, Sexual Harassment etc Education Requirements • Associate degree in a mental health, social work, psychology, counseling, or related human services field is required. Bachelor's degree strongly preferred. • Advanced degrees (e.g., MSW, MA in Counseling, etc.) may substitute for some or all required experience. Previous Experience Requirement • Required: At least 1 year of experience in a mental/behavioral health setting, ideally involving crisis intervention, suicide prevention, or work in a crisis call center. • Experience in de-escalation, risk assessment, and coordinating care or referrals for individuals in crisis is highly valued. • Candidates with higher levels of education may be considered in lieu of direct crisis experience, provided they demonstrate a strong understanding of crisis response principles and practices. Knowledge and Skills Needed to Perform Effectively in this Position • Strong empathy, active listening, communication, teamwork, and interpersonal skills • Excellent verbal and written communication skills, with the ability to convey complex information clearly and compassionately • Strong problem-solving abilities and critical thinking skills to assess needs, adjust to rapidly changing situations, handle various types of crises and provide appropriate referrals • Ability to work under pressure and handle high call volumes while maintaining a calm demeanor • Proficiency in using computer systems and databases for documentation and resource navigation • Function autonomously and exercise good judgment and decision-making skills • Efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies • Work closely with team members and supervisors to ensure seamless operations Additional Requirements • Must submit to and pass background checks including fingerprinting and educational verification if required. • Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards • Required to pass AAS Crisis Specialist and Inform USA Community Resource Specialist certification exams as soon as eligible and meet qualifications to maintain certifications • Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests • Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). • Recognize and value diversity within the work environment. Be an effective team player, value and be respectful of individual differences • Access to reliable daily transportation to travel to E-911 and office sites as needed. • This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Compensation details: 25-27 Hourly Wage PI4bad1-0037
03/01/2026
Full time
Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact's main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour Please view other positions similar to this one on our website: The Diversion Specialist plays a pivotal role in Onondaga County's Person in Crisis (PIC) Navigation Program. This position provides immediate mental health support and crisis intervention to individuals in distress who contact Onondaga County 911. This role is crucial in ensuring that individuals experiencing mental health or substance use crises receive appropriate care and support. This position may be scheduled as either a 911 crisis counselor or a PIC coordinator at the Onondaga County E-911 Center. Duties and Responsibilities 911 Crisis Counselor • Respond to 911 calls involving mental health and substance use crises, providing telephonic support with compassion and in accordance with the organization's training and scope • Conduct initial assessments to determine the mental health and substance use needs of individuals in crisis • Develop and implement crisis intervention plans tailored to the individual's needs, including telephonic de-escalation, referrals to community resources, or connection to community safety net programs • Refer calls needing a high level of care to appropriate emergency responders, including police, fire, EMS, and human service dispatch team and collaborate with E-911 staff and emergency responders to ensure coordinated care • Offer follow-up support and referrals to appropriate mental health and substance use services and resources PIC Coordinator • Receive and prioritize requests for human service dispatch from 911 crisis counselor, law enforcement, and other emergency services personnel • Dispatch appropriate human service response in a timely and efficient manner, ensuring coordination with person in crisis, community response team, law enforcement, and EMS • Monitor the status of ongoing responses, relay information between responders, and provide updates to E-911 and partners as needed • Support E-911 Technical Advisor by reviewing all incoming calls to determine appropriateness of human service response General Responsibilities • Ensure successful implementation of the PIC Navigation Program general order guidelines and protocols • Support EMS in connecting individuals to treatment or appropriate services following a mental health or substance use crisis, including opioid overdoses or other opioid-related emergencies • Facilitate education and access to treatment, prevention, and recovery services, including for persons with opioid use disorder, substance use disorder, and mental health conditions • Maintain accurate and timely documentation of all interactions and interventions, in both E-911 CAD system and Contact's iCarol system • Act as call center Crisis Specialist responding to 988, 211, and community crisis lines, as scheduled • Participate in ongoing training and professional development to stay current with best practices in crisis intervention, human services emergency response, mental health, and substance use • Regularly achieve a satisfactory or above rating for calls monitored on assigned lines • Meet call center performance metrics, as defined by agency and accrediting bodies • Uphold confidentiality and adhere to ethical guidelines while handling sensitive information • Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols • Complete all required program and/or funder training and all required agency training such as NYS Mandated Reporter, Sexual Harassment etc Education Requirements • Associate degree in a mental health, social work, psychology, counseling, or related human services field is required. Bachelor's degree strongly preferred. • Advanced degrees (e.g., MSW, MA in Counseling, etc.) may substitute for some or all required experience. Previous Experience Requirement • Required: At least 1 year of experience in a mental/behavioral health setting, ideally involving crisis intervention, suicide prevention, or work in a crisis call center. • Experience in de-escalation, risk assessment, and coordinating care or referrals for individuals in crisis is highly valued. • Candidates with higher levels of education may be considered in lieu of direct crisis experience, provided they demonstrate a strong understanding of crisis response principles and practices. Knowledge and Skills Needed to Perform Effectively in this Position • Strong empathy, active listening, communication, teamwork, and interpersonal skills • Excellent verbal and written communication skills, with the ability to convey complex information clearly and compassionately • Strong problem-solving abilities and critical thinking skills to assess needs, adjust to rapidly changing situations, handle various types of crises and provide appropriate referrals • Ability to work under pressure and handle high call volumes while maintaining a calm demeanor • Proficiency in using computer systems and databases for documentation and resource navigation • Function autonomously and exercise good judgment and decision-making skills • Efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies • Work closely with team members and supervisors to ensure seamless operations Additional Requirements • Must submit to and pass background checks including fingerprinting and educational verification if required. • Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards • Required to pass AAS Crisis Specialist and Inform USA Community Resource Specialist certification exams as soon as eligible and meet qualifications to maintain certifications • Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests • Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). • Recognize and value diversity within the work environment. Be an effective team player, value and be respectful of individual differences • Access to reliable daily transportation to travel to E-911 and office sites as needed. • This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Compensation details: 25-27 Hourly Wage PI4bad1-0037
