Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements - Is This You? High School minimum, University Degree Preferred 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
12/13/2025
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements - Is This You? High School minimum, University Degree Preferred 1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
About Arvum Senior Living Arvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin . Our company, which was built on our "Pillars of Excellence," employs hundreds of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents. POSITION SUMMARY The Director of Sales (DOS) manages the sales operations of the community. The focus of the DOS is connecting with prospective residents through multi-communication platforms to inspire prospective residents to move into the community. The DOS connects with new inquiries, existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. Utilizes industry trends, and knowledge of local competitors to create successful sales tactics. The success of the DOS is measured in multiple ways, including sales conversions, revenue optimization, move-ins, and average daily occupancy. Responsibilities: Sales Interacts with all leads provided through multiple channels including advertising, public relations, referral, or personal contact and convert those leads into residents of the community using professional selling skills and our sales process. Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment. Executes all facets of the Sales Playbook (Sales System) including proper discovery, overcoming objections, and closing techniques to achieve budgeted occupancy and net revenue. Manages the sales tracking reports and provides daily updates and conveying all activities to the Executive Director Conducts weekly strategy and advisory meetings with the Executive Director. Communicates sales results to key stakeholders a minimum of one week. Consistently conducts on-site walk throughs of the community to ensure the tour path and model rooms are ready for company. Plans and executes local sales events to generate and convert leads. Pulls management reports on sales activities, leads, move ins, conversions, and critical success factors. Tracks leads, keeping accurate records on all leads and prospects and all sales activities using a CRM. Collaborate with Executive Director and marketing teams in developing marketing tactics to achieve lead goals. Market Conditions Conducts quarterly competitive market research including established communities and new/upcoming communities, product ranking and analysis and accurately reports data into the competitive market analysis tool. Prepare general market analysis and develop methodologies for tracking prospective residents and referral sources. Identifies competitive opportunities and threats and presents strategic alternatives to the Executive Director and Regional Sales Leadership. Demonstrates a strong understanding of the senior living industry and local market conditions. Revenue Optimization Strives to meet predetermined monthly sales goals. Determines which revenue drivers to utilize, including pricing, incentives, inventory management, to optimize net revenue and achieve budget. Uses selling skills with prospective residents to achieve "everyday matters" revenue optimization. Analyze and interpret sales metrics to make recommendations on business operations to improve community NOI. Provide expert advice to both prospective residents and both internal and external business partners. External Business Development Identifies and develops an effective network of non-paid referral sources to generate leads and move-ins. Plans and executes monthly presentations to professional referral sources. Leads monthly referral development meetings with ED and appropriate executive team members for the purpose of utilizing all community resources to expand the referral network. Properly document all networking and professional referral sources in the CRM. Resident Move-In Process Reviews and facilitates the Move-In Packet with the resident and/or family. Facilitates and coordinates the Resident Assessment with the clinical team. Oversees and manages the move-in process to ensure a smooth transition into the community. Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident. Coordinates with ED, BOM and DHW the resident's Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays. Leadership and Development Keeps abreast of professional development in the field by reading, attending conferences and training sessions. Always acts professionally and honestly in the representation of the Community concept of senior living. Actively participates in all community leadership meetings and functions. Other duties as assigned. Qualifications: Bachelor's degree in marketing, Business, Public Relations, or related field preferred. Two years in marketing/sales in senior living setting preferred. Proficient in Microsoft Office (Word, Excel, Outlook, Power Point) Experience working with sales CRM systems, tracking leads and sales activities. Commission Summary: Compensation Summary - Pay for Performance Arvum Senior Living is a results-driven organization, and this role is built for a sales professional who thrives in a performance-based environment. We reward effort, consistency, and strong census-building strategies. Base Compensation: A competitive base salary that provides stability while you cultivate leads, build relationships, and support community growth. Incentive & Commission Structure: This is a true pay-for-performance role. Commission and bonus opportunities are uncapped, allowing you to directly impact your total income through strong sales execution, occupancy growth, and collaboration with community partners. Total Earning Potential: High-performing team members regularly achieve $100,000+ in total annual compensation, with top performers exceeding this range based on results. Ideal Candidate Profile: We're looking for someone who is hungry, motivated, and eager to maximize their earnings. A competitive mindset, strong follow-through, and the ability to influence and drive census growth are key to success in this role. Benefits: In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in Arvum Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V
12/13/2025
Full time
About Arvum Senior Living Arvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin . Our company, which was built on our "Pillars of Excellence," employs hundreds of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents. POSITION SUMMARY The Director of Sales (DOS) manages the sales operations of the community. The focus of the DOS is connecting with prospective residents through multi-communication platforms to inspire prospective residents to move into the community. The DOS connects with new inquiries, existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. Utilizes industry trends, and knowledge of local competitors to create successful sales tactics. The success of the DOS is measured in multiple ways, including sales conversions, revenue optimization, move-ins, and average daily occupancy. Responsibilities: Sales Interacts with all leads provided through multiple channels including advertising, public relations, referral, or personal contact and convert those leads into residents of the community using professional selling skills and our sales process. Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment. Executes all facets of the Sales Playbook (Sales System) including proper discovery, overcoming objections, and closing techniques to achieve budgeted occupancy and net revenue. Manages the sales tracking reports and provides daily updates and conveying all activities to the Executive Director Conducts weekly strategy and advisory meetings with the Executive Director. Communicates sales results to key stakeholders a minimum of one week. Consistently conducts on-site walk throughs of the community to ensure the tour path and model rooms are ready for company. Plans and executes local sales events to generate and convert leads. Pulls management reports on sales activities, leads, move ins, conversions, and critical success factors. Tracks leads, keeping accurate records on all leads and prospects and all sales activities using a CRM. Collaborate with Executive Director and marketing teams in developing marketing tactics to achieve lead goals. Market Conditions Conducts quarterly competitive market research including established communities and new/upcoming communities, product ranking and analysis and accurately reports data into the competitive market analysis tool. Prepare general market analysis and develop methodologies for tracking prospective residents and referral sources. Identifies competitive opportunities and threats and presents strategic alternatives to the Executive Director and Regional Sales Leadership. Demonstrates a strong understanding of the senior living industry and local market conditions. Revenue Optimization Strives to meet predetermined monthly sales goals. Determines which revenue drivers to utilize, including pricing, incentives, inventory management, to optimize net revenue and achieve budget. Uses selling skills with prospective residents to achieve "everyday matters" revenue optimization. Analyze and interpret sales metrics to make recommendations on business operations to improve community NOI. Provide expert advice to both prospective residents and both internal and external business partners. External Business Development Identifies and develops an effective network of non-paid referral sources to generate leads and move-ins. Plans and executes monthly presentations to professional referral sources. Leads monthly referral development meetings with ED and appropriate executive team members for the purpose of utilizing all community resources to expand the referral network. Properly document all networking and professional referral sources in the CRM. Resident Move-In Process Reviews and facilitates the Move-In Packet with the resident and/or family. Facilitates and coordinates the Resident Assessment with the clinical team. Oversees and manages the move-in process to ensure a smooth transition into the community. Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident. Coordinates with ED, BOM and DHW the resident's Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays. Leadership and Development Keeps abreast of professional development in the field by reading, attending conferences and training sessions. Always acts professionally and honestly in the representation of the Community concept of senior living. Actively participates in all community leadership meetings and functions. Other duties as assigned. Qualifications: Bachelor's degree in marketing, Business, Public Relations, or related field preferred. Two years in marketing/sales in senior living setting preferred. Proficient in Microsoft Office (Word, Excel, Outlook, Power Point) Experience working with sales CRM systems, tracking leads and sales activities. Commission Summary: Compensation Summary - Pay for Performance Arvum Senior Living is a results-driven organization, and this role is built for a sales professional who thrives in a performance-based environment. We reward effort, consistency, and strong census-building strategies. Base Compensation: A competitive base salary that provides stability while you cultivate leads, build relationships, and support community growth. Incentive & Commission Structure: This is a true pay-for-performance role. Commission and bonus opportunities are uncapped, allowing you to directly impact your total income through strong sales execution, occupancy growth, and collaboration with community partners. Total Earning Potential: High-performing team members regularly achieve $100,000+ in total annual compensation, with top performers exceeding this range based on results. Ideal Candidate Profile: We're looking for someone who is hungry, motivated, and eager to maximize their earnings. A competitive mindset, strong follow-through, and the ability to influence and drive census growth are key to success in this role. Benefits: In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in Arvum Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
American Society of Regional Anesthesia and Pain Medicine
Pittsburgh, Pennsylvania
The Membership Manager works with the Director of Communications and Marketing and Executive Director to meet membership recruitment and retention goals. Key responsibilities include outreach to members and non-members, management of the membership database, and reporting on recruitment and retention projects. This individual supervises the Project Coordinator and reports to the Director of Communications and Marketing Term of position This is a full time at-will employee of ASRA Pain Medicine; 60% of the time will be devoted to working directly with volunteers, and 40% of the time will be working on operational functions supporting membership and related projects. Primary Responsibilities Develops, implements, and guides annual membership plan, policies, and strategies in collaboration with membership committee, communications team, and operations. Responds to the needs of members by recommending products and services to improve the member experience. Manages the membership renewal process for individuals and groups in collaboration with the Communications Team and Project Coordinator. Creates, prints, and distributes the call for dues, member renewals, and reminders. Develops member reports, statistical data, and analysis. Develops and implements membership marketing plans. Develops and implements targeted recruitment and retention campaigns. Works with outside vendors to conduct phone solicitations of former members to rejoin the society. Maintains the association management software (AMS) system and serves as the expert for reports, technical issues, maintenance, and any related needs. Supervises data entry including member renewals, new records, amendments, and cancellations. Processes and oversees others in the processing of membership applications and renewals. Creates membership and related budgets and ensures compliance. Ensures content of membership pages on the website is updated. Manages and oversees membership engagement programs with support of the Project Coordinator, including: Membership working groups as appointed by the President Member spotlight Annual surveys Awards process Committee nominations process Virtual program director meet and greets, Mentor match program. Coordinates all Special Interest Group (SIG) activities and engagement with support of the Project Coordinator including: Meetings and educational sessions Annual reports and newsletters Educational content and distribution of materials Global Health Fellowship Program. Serves as the in-house expert on volunteer issues. Supports the Membership Committee, Resident & Fellow Committee, and related subcommittees. Serves as a contact for ASRA Pain Medicine by professionally answering member calls and addressing all basic requests. Takes minutes at committee or SIG meetings and follows up as appropriate. Collaborates with other ASRA Pain Medicine staff representing marketing, meetings, CME, and sales. Supports the activities and priorities of the society with other work as assigned Skills and Experience Bachelor's degree required At least five years' experience with membership or equivalent experience in an association or society Proficient in Microsoft Office Suite Experience with managing and maintaining a membership database Excellent oral and written communications skills including the ability to interact successfully with internal and external contacts Outstanding interpersonal skills and demonstrated ability to work in a team as well as independently Ability to travel, work overtime and evenings, and lift up to 50 pounds, as necessaryPandoLogic. Category:Customer Service, Location:Pittsburgh, PA-15290
12/13/2025
Full time
The Membership Manager works with the Director of Communications and Marketing and Executive Director to meet membership recruitment and retention goals. Key responsibilities include outreach to members and non-members, management of the membership database, and reporting on recruitment and retention projects. This individual supervises the Project Coordinator and reports to the Director of Communications and Marketing Term of position This is a full time at-will employee of ASRA Pain Medicine; 60% of the time will be devoted to working directly with volunteers, and 40% of the time will be working on operational functions supporting membership and related projects. Primary Responsibilities Develops, implements, and guides annual membership plan, policies, and strategies in collaboration with membership committee, communications team, and operations. Responds to the needs of members by recommending products and services to improve the member experience. Manages the membership renewal process for individuals and groups in collaboration with the Communications Team and Project Coordinator. Creates, prints, and distributes the call for dues, member renewals, and reminders. Develops member reports, statistical data, and analysis. Develops and implements membership marketing plans. Develops and implements targeted recruitment and retention campaigns. Works with outside vendors to conduct phone solicitations of former members to rejoin the society. Maintains the association management software (AMS) system and serves as the expert for reports, technical issues, maintenance, and any related needs. Supervises data entry including member renewals, new records, amendments, and cancellations. Processes and oversees others in the processing of membership applications and renewals. Creates membership and related budgets and ensures compliance. Ensures content of membership pages on the website is updated. Manages and oversees membership engagement programs with support of the Project Coordinator, including: Membership working groups as appointed by the President Member spotlight Annual surveys Awards process Committee nominations process Virtual program director meet and greets, Mentor match program. Coordinates all Special Interest Group (SIG) activities and engagement with support of the Project Coordinator including: Meetings and educational sessions Annual reports and newsletters Educational content and distribution of materials Global Health Fellowship Program. Serves as the in-house expert on volunteer issues. Supports the Membership Committee, Resident & Fellow Committee, and related subcommittees. Serves as a contact for ASRA Pain Medicine by professionally answering member calls and addressing all basic requests. Takes minutes at committee or SIG meetings and follows up as appropriate. Collaborates with other ASRA Pain Medicine staff representing marketing, meetings, CME, and sales. Supports the activities and priorities of the society with other work as assigned Skills and Experience Bachelor's degree required At least five years' experience with membership or equivalent experience in an association or society Proficient in Microsoft Office Suite Experience with managing and maintaining a membership database Excellent oral and written communications skills including the ability to interact successfully with internal and external contacts Outstanding interpersonal skills and demonstrated ability to work in a team as well as independently Ability to travel, work overtime and evenings, and lift up to 50 pounds, as necessaryPandoLogic. Category:Customer Service, Location:Pittsburgh, PA-15290
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/13/2025
Full time
COMPLIANCE OFFICER-DEPOSITS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is responsible for playing a critical role in the issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements and ensures business continuity. WHAT WILL YOU DO? Reviews/challenges compliance risk assessments, analyzing the Bank's compliance risk; determine if current processes control risk. Analyze new and changing laws and regulations and development of implementation strategies. Maintain updates to compliance policies, procedures, and training for new or revised laws and regulations. Assist the Compliance Manager, Senior Compliance Officer, and Risk Assessment team with the evaluation of compliance testing program and processes. Performs research on regulations and provides guidance to business operations (divisions) on compliance requirements. Create, maintain and update reporting of compliance test results along with comparable line of business QA testing results. Conduct meetings to discuss testing and risk assessment results and lead line of business to remediation plans. Works with Senior Compliance Officer, Compliance Manager to maintain audit tracking logs and other tracking reports as deemed necessary. Conduct regulatory compliance monitoring activities as assigned and maintain appropriate work papers Performs compliance reviews on specific loan-level accounts, as required. Complies fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Provide guidance on regulations, requirements, and Bank procedures. Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas. Analyze the Bank's compliance risk; determine if current processes control risk. Completes all required training. Other duties and special projects as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 5 years' experience working with Federal and State compliance regulatory matters Minimum 5 years' experience in banking, consumer finance, retail banking compliance, mortgage banking or working in a legal department Minimum 3 years' experience with managing projects or processes Additional Qualifications College degree preferred. Relevant, equivalent work experience may be substituted for degree preference. Good knowledge and relevant work experience with bank credit, deposit, operations regulations (as applicable/assigned). Knowledge and experience with traditional bank products and services and/or reviewing marketing materials is a plus. Knowledge of Regulations E, CC, DD and activities relating to digital account services. Ability to influence/motivate others to produce desired results. Ability to operate effectively in a fast paced environment. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communications skills. Effective interpersonal skills. Proficiency in multi-tasking and prioritizing projects. Excellent time management skills and be accustomed to working with deadlines. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus. Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Just Family Center, a part of the Sevita family, provides home and community-based services including day programs for elders with complex medical or rehabilitative needs, attendant care and case management. This allows seniors to obtain quality healthcare while remaining active and involved in the community and continuing to live in their own homes. Our programs are staffed with qualified, experienced licensed nurses and caregivers who are trained to provide individual assistance to each person we serve. Operations Management Program Director Looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Program Director, you will be responsible for the operational management of an Adult Day Health Program and the delivery of quality medical, social, nutritional, and recreational services. Plan, implement, and evaluate program policies and procedures, including assisting with the development of the medical day center's policies as needed. Develop short and long-term program goals, manage fiscal administration, and establish collaborative relationships to ensure necessary support services are available to members and their families. Develop and supervise Adult Day Health Program staff in conjunction with Director/Manager of Operations. Supervisory duties include performance evaluations, training, orientation, payroll, and attendance; making recommendations on hires, transfers, promotions, salary changes, etc. Coordinate and collaborate with contracted services to achieve program objectives. Conduct plans for outreach and marketing; evaluate the success of the program at meeting stakeholders' needs. Ensure compliance with the standards established by the Department of Health and Human Services and other regulatory and accrediting agencies by being aware of existing laws and regulations governing practice; ensure competency of clinical nursing staff; monitor and comply with State regulations for the center, including required paperwork. Consult with medical staff regarding members' conditions and medical needs. Ensure staff knowledge and integration of participant's age as a critical element in the assessment, planning, implementation, and evaluation of care. Chart audits as needed; oversee program safety and emergency evacuation plans. Manage and coordinate admissions and transportation services. Qualifications: Bachelor's Degree or Registered Nurse if required by state regulations. Minimum one year of experience in the care of adults with impairments. Two years of managerial experience. Two years of experience working with adults in a health-care setting (professional or volunteer). Ability to work as a member of a multi-disciplinary team. Demonstrated leadership skills with motivating team and driving results. Excellent verbal and written communication skills. Commitment to quality care and the multidisciplinary team approach. Competence in CPR and First Aid. Physical in the past 12 months with TB test. Why Join Us? Full compensation/benefits package for full-time employees. 401(k) with company match. Paid time off and holiday pay. Complex work adding value to the organization's mission alongside a great team of co-workers. Enjoy job security with nationwide career development and advancement opportunities. We have meaningful work for you - come join our team - Apply Today! Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
12/13/2025
Full time
Just Family Center, a part of the Sevita family, provides home and community-based services including day programs for elders with complex medical or rehabilitative needs, attendant care and case management. This allows seniors to obtain quality healthcare while remaining active and involved in the community and continuing to live in their own homes. Our programs are staffed with qualified, experienced licensed nurses and caregivers who are trained to provide individual assistance to each person we serve. Operations Management Program Director Looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Program Director, you will be responsible for the operational management of an Adult Day Health Program and the delivery of quality medical, social, nutritional, and recreational services. Plan, implement, and evaluate program policies and procedures, including assisting with the development of the medical day center's policies as needed. Develop short and long-term program goals, manage fiscal administration, and establish collaborative relationships to ensure necessary support services are available to members and their families. Develop and supervise Adult Day Health Program staff in conjunction with Director/Manager of Operations. Supervisory duties include performance evaluations, training, orientation, payroll, and attendance; making recommendations on hires, transfers, promotions, salary changes, etc. Coordinate and collaborate with contracted services to achieve program objectives. Conduct plans for outreach and marketing; evaluate the success of the program at meeting stakeholders' needs. Ensure compliance with the standards established by the Department of Health and Human Services and other regulatory and accrediting agencies by being aware of existing laws and regulations governing practice; ensure competency of clinical nursing staff; monitor and comply with State regulations for the center, including required paperwork. Consult with medical staff regarding members' conditions and medical needs. Ensure staff knowledge and integration of participant's age as a critical element in the assessment, planning, implementation, and evaluation of care. Chart audits as needed; oversee program safety and emergency evacuation plans. Manage and coordinate admissions and transportation services. Qualifications: Bachelor's Degree or Registered Nurse if required by state regulations. Minimum one year of experience in the care of adults with impairments. Two years of managerial experience. Two years of experience working with adults in a health-care setting (professional or volunteer). Ability to work as a member of a multi-disciplinary team. Demonstrated leadership skills with motivating team and driving results. Excellent verbal and written communication skills. Commitment to quality care and the multidisciplinary team approach. Competence in CPR and First Aid. Physical in the past 12 months with TB test. Why Join Us? Full compensation/benefits package for full-time employees. 401(k) with company match. Paid time off and holiday pay. Complex work adding value to the organization's mission alongside a great team of co-workers. Enjoy job security with nationwide career development and advancement opportunities. We have meaningful work for you - come join our team - Apply Today! Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
Location: Hybrid Landover, MDJob Type: PermanentCompensation Range: 60-70kOn behalf of our client in the audiobook industry, we are seeking a full-time Marketing Associate. The Marketing Associate will be responsible for executing marketing programs and promotions, maintaining and optimizing key marketing systems - including the CRM - and providing essential support to authors, licensors, and consumers. As a core member of the Marketing Team, this role will help deliver impactful campaigns and contribute to a variety of initiatives that drive engagement and growth.This position reports to the Senior Digital Marketing Manager.Our client is an entrepreneurial organization where speed, adaptability, and continuous learning are essential. The ideal candidate is a proactive, results-driven marketer with a strong understanding of current marketing tools and strategies and the ability to manage multiple priorities simultaneously.Responsibilities:Oversee and optimize the CRM platform (e.g., HubSpot), ensuring data is consistently accurate, clean, and properly maintained.Support digital content initiatives by assisting with the creation and distribution of content across platforms such as YouTube, Vimeo, Instagram, and TikTok.Assist in the planning, execution and performance tracking of monthly promotional campaigns.Develop and update marketing materials and presentations tailored to client needs.Collaborate cross-functionally to support campaign execution- including updating contact databases, managing email communications, and coordinating release schedules.Contribute to the creation, delivery, and fulfillment of marketing assets for clients.Provide timely, professional customer support by responding to author and consumer inquiries to ensure a high-quality experience.Conduct ongoing competitive research and analysis, maintaining a tracking grid to align the team informed of market trends and best practices.Qualifications:2+ years of experience in a digital marketing role.Familiarity with marketing automation systems, including: HubSpot, MailChimp, Hootsuite, Canva, Google Analytics, etc.Motivated self-starter with a constant desire to meet and exceed goals.Proactive, efficient, and detail oriented, with the ability to handle multiple priorities and meet deadlines.Proficient in Microsoft Excel for data organization, reporting, and analysis.Excellent oral and written communication, project management, analytical, and organizational skills.Bachelor's degree required, marketing or related field a plus.Compensation & Location:This role is based in the Washington, DC area and follows a flexible hybrid working model, with two days a week in the office. It includes a competitive salary, bonus, and benefits package.Job ID: JN -30 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:Hyattsville, MD-20785
12/13/2025
Full time
Location: Hybrid Landover, MDJob Type: PermanentCompensation Range: 60-70kOn behalf of our client in the audiobook industry, we are seeking a full-time Marketing Associate. The Marketing Associate will be responsible for executing marketing programs and promotions, maintaining and optimizing key marketing systems - including the CRM - and providing essential support to authors, licensors, and consumers. As a core member of the Marketing Team, this role will help deliver impactful campaigns and contribute to a variety of initiatives that drive engagement and growth.This position reports to the Senior Digital Marketing Manager.Our client is an entrepreneurial organization where speed, adaptability, and continuous learning are essential. The ideal candidate is a proactive, results-driven marketer with a strong understanding of current marketing tools and strategies and the ability to manage multiple priorities simultaneously.Responsibilities:Oversee and optimize the CRM platform (e.g., HubSpot), ensuring data is consistently accurate, clean, and properly maintained.Support digital content initiatives by assisting with the creation and distribution of content across platforms such as YouTube, Vimeo, Instagram, and TikTok.Assist in the planning, execution and performance tracking of monthly promotional campaigns.Develop and update marketing materials and presentations tailored to client needs.Collaborate cross-functionally to support campaign execution- including updating contact databases, managing email communications, and coordinating release schedules.Contribute to the creation, delivery, and fulfillment of marketing assets for clients.Provide timely, professional customer support by responding to author and consumer inquiries to ensure a high-quality experience.Conduct ongoing competitive research and analysis, maintaining a tracking grid to align the team informed of market trends and best practices.Qualifications:2+ years of experience in a digital marketing role.Familiarity with marketing automation systems, including: HubSpot, MailChimp, Hootsuite, Canva, Google Analytics, etc.Motivated self-starter with a constant desire to meet and exceed goals.Proactive, efficient, and detail oriented, with the ability to handle multiple priorities and meet deadlines.Proficient in Microsoft Excel for data organization, reporting, and analysis.Excellent oral and written communication, project management, analytical, and organizational skills.Bachelor's degree required, marketing or related field a plus.Compensation & Location:This role is based in the Washington, DC area and follows a flexible hybrid working model, with two days a week in the office. It includes a competitive salary, bonus, and benefits package.Job ID: JN -30 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:Hyattsville, MD-20785
Location: Malvern, PennsylvaniaJob Type: ContractCompensation Range: $50 - 64 per hourWe are seeking a proactive Program Manager to oversee all aspects of our Personal Investor Marketing campaign work. This is a central role where you will be actively involved in supporting the full end-to-end program lifecycle-from initial strategy and planning through campaign creation, execution, and optimization.Your core responsibility will encompass work planning, work management, and work efficiency for the entire program. You will provide essential program management services on multi-year or major projects, applying your functional expertise to consistently improve project results and ensure marketing goals are met. If you thrive on managing complexity, delivering efficiency, and driving strategic marketing outcomes, we encourage you to apply!This is a HYBRID role in Malvern, PA. Workers are expected to go onsite Tuesday-Thursday and work remotely on Monday and Friday.Responsibilities:Responsible for work planning, including owning the management of quarterly planning cycles. Drives the planning process by facilitating prioritization and goal setting discussions.Navigates constraints across time, effort, and resources. Makes recommendations based on business needs and capacity.Facilitates ongoing backlog refinements to manage marketing opportunities.Provides insight on best practices and common obstacles based on prior experiences. Ensures strategies are aligned with the overall department strategy.Maintains key strategic partnerships with Marketing, Strategy, Public Site, Channels, and Creative to ensure alignment on priorities and a collaborative work and capacity planning process.Responsible for work management, including managing timelines, communication, and collaboration with all partners.Guides the sequencing of work and milestones through the end-to-end process.Ensures the successful execution of programs through effective communication across all internal partners, external stakeholders, and compliance teams.Manages a project or workstreams within a broader project or program.Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.Maintains key execution partnerships with Creative, Channels, Public Site, and Analytics to ensure open communication flows on project status, issue tracking, and healthy working partnerships across functions.Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.Responsible for work efficiency, including contributing to ongoing process and operations improvements. Shares accountability for the success of campaigns delivered.Supports Marketing in identifying future opportunities or optimizations.Leads project post-mortems, facilitates post in-market sessions with Analytics teams, and circulation of project learnings to apply to future campaigns.Regularly contributes to process enhancements to our ways of working that drive cross-functional collaboration.Maintains key operations partnerships across functions to ensure application of campaign learnings, solutions, and continued evolution.Participates in special projects and performs other duties as assigned. Qualifications:This is not an IT Program Manager role. Candidates must have experience as a Program Manager on a creative or marketing team.Workfront experience is required.Requirements: Cross-functional environment Experience utilizing various workflow tools, Workfront experience is required; Jira is nice to have.Ability to communicate and collaborate effectively with stakeholders across levels and functions, Familiar with legal, regulatory, compliance processes and requirements, Financial Services or function-specific experience preferred.JOBID: 96 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Technology, Location:Malvern, PA-19355
12/13/2025
Full time
Location: Malvern, PennsylvaniaJob Type: ContractCompensation Range: $50 - 64 per hourWe are seeking a proactive Program Manager to oversee all aspects of our Personal Investor Marketing campaign work. This is a central role where you will be actively involved in supporting the full end-to-end program lifecycle-from initial strategy and planning through campaign creation, execution, and optimization.Your core responsibility will encompass work planning, work management, and work efficiency for the entire program. You will provide essential program management services on multi-year or major projects, applying your functional expertise to consistently improve project results and ensure marketing goals are met. If you thrive on managing complexity, delivering efficiency, and driving strategic marketing outcomes, we encourage you to apply!This is a HYBRID role in Malvern, PA. Workers are expected to go onsite Tuesday-Thursday and work remotely on Monday and Friday.Responsibilities:Responsible for work planning, including owning the management of quarterly planning cycles. Drives the planning process by facilitating prioritization and goal setting discussions.Navigates constraints across time, effort, and resources. Makes recommendations based on business needs and capacity.Facilitates ongoing backlog refinements to manage marketing opportunities.Provides insight on best practices and common obstacles based on prior experiences. Ensures strategies are aligned with the overall department strategy.Maintains key strategic partnerships with Marketing, Strategy, Public Site, Channels, and Creative to ensure alignment on priorities and a collaborative work and capacity planning process.Responsible for work management, including managing timelines, communication, and collaboration with all partners.Guides the sequencing of work and milestones through the end-to-end process.Ensures the successful execution of programs through effective communication across all internal partners, external stakeholders, and compliance teams.Manages a project or workstreams within a broader project or program.Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.Maintains key execution partnerships with Creative, Channels, Public Site, and Analytics to ensure open communication flows on project status, issue tracking, and healthy working partnerships across functions.Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.Responsible for work efficiency, including contributing to ongoing process and operations improvements. Shares accountability for the success of campaigns delivered.Supports Marketing in identifying future opportunities or optimizations.Leads project post-mortems, facilitates post in-market sessions with Analytics teams, and circulation of project learnings to apply to future campaigns.Regularly contributes to process enhancements to our ways of working that drive cross-functional collaboration.Maintains key operations partnerships across functions to ensure application of campaign learnings, solutions, and continued evolution.Participates in special projects and performs other duties as assigned. Qualifications:This is not an IT Program Manager role. Candidates must have experience as a Program Manager on a creative or marketing team.Workfront experience is required.Requirements: Cross-functional environment Experience utilizing various workflow tools, Workfront experience is required; Jira is nice to have.Ability to communicate and collaborate effectively with stakeholders across levels and functions, Familiar with legal, regulatory, compliance processes and requirements, Financial Services or function-specific experience preferred.JOBID: 96 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Technology, Location:Malvern, PA-19355
Location: North Chicago, IllinoisJob Type: ContractCompensation Range: $30 - 40 per hourWe're building a talent pool for upcoming Ad Agency Account Management opportunities incoming from our client in the pharmaceutical industry. Please note that specific pay rates and project details will vary depending on the individual role that arises.This search is focused on identifying professionals across all experience levels-from Junior Account Managers to experienced Senior Account Executives who excel at fostering robust client relationships and driving marketing strategy within a regulated environment. Candidates must possess experience managing large-scale pharmaceutical or healthcare marketing accounts and must understand the dynamics of managing agency partnerships while adhering to strict regulatory compliance.Hybrid Requirement: Candidates must be local to the Chicagoland area and able to reliably commute to Lake Forest, IL 2-3 days per week. Remote applicants will not be considered. Responsibilities:The Account Manager serves as a key partner, translating the client's brand strategy into clear project deliverables and ensuring seamless workflow between commercial teams and creative partners. This role is focused on project delivery, process adherence, and stakeholder support.Client Support: Act as a reliable point of contact for internal commercial teams (Brand, Digital), assisting in defining project scope and ensuring alignment with marketing goals and budgets.Agency Coordination: Facilitate the day-to-day workflow with external creative and digital agencies, ensuring they have the necessary inputs and clarity to execute campaigns successfully.Project Execution: Manage the successful launch and tracking of integrated marketing materials (digital assets, sales materials, content) from kickoff to final deployment.Compliance Management: Ensure all marketing materials are prepared for and successfully routed through the essential Material Review Process (MRP/MLR). Focus on adhering to submission timelines and preparing necessary documentation.Budget & Timeline Tracking: Assist in monitoring project budgets, tracking expenses, and managing production timelines to ensure projects are delivered on time and within financial parameters.Qualifications:Experience Level: Typically 2-8 years of professional experience in an Account Management, Marketing Coordination, or Client Services capacity.Regulated Industry Focus: Direct experience working within the pharmaceutical, biotech, or medical device sectors is required. Familiarity with the compliance process for promotional materials (MLR/MRP) is necessary.Agency Collaboration: Experience working closely with digital, advertising, or creative agencies (either from the client side or agency side) is highly valued.Marketing Foundation: A basic understanding of integrated marketing concepts, brand objectives, and digital execution.Academic Background: A Bachelor's degree in Marketing, Communications, or a related discipline is required. Skills:Project ManagementJOBID: 5 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:North Chicago, IL-60064
12/13/2025
Full time
Location: North Chicago, IllinoisJob Type: ContractCompensation Range: $30 - 40 per hourWe're building a talent pool for upcoming Ad Agency Account Management opportunities incoming from our client in the pharmaceutical industry. Please note that specific pay rates and project details will vary depending on the individual role that arises.This search is focused on identifying professionals across all experience levels-from Junior Account Managers to experienced Senior Account Executives who excel at fostering robust client relationships and driving marketing strategy within a regulated environment. Candidates must possess experience managing large-scale pharmaceutical or healthcare marketing accounts and must understand the dynamics of managing agency partnerships while adhering to strict regulatory compliance.Hybrid Requirement: Candidates must be local to the Chicagoland area and able to reliably commute to Lake Forest, IL 2-3 days per week. Remote applicants will not be considered. Responsibilities:The Account Manager serves as a key partner, translating the client's brand strategy into clear project deliverables and ensuring seamless workflow between commercial teams and creative partners. This role is focused on project delivery, process adherence, and stakeholder support.Client Support: Act as a reliable point of contact for internal commercial teams (Brand, Digital), assisting in defining project scope and ensuring alignment with marketing goals and budgets.Agency Coordination: Facilitate the day-to-day workflow with external creative and digital agencies, ensuring they have the necessary inputs and clarity to execute campaigns successfully.Project Execution: Manage the successful launch and tracking of integrated marketing materials (digital assets, sales materials, content) from kickoff to final deployment.Compliance Management: Ensure all marketing materials are prepared for and successfully routed through the essential Material Review Process (MRP/MLR). Focus on adhering to submission timelines and preparing necessary documentation.Budget & Timeline Tracking: Assist in monitoring project budgets, tracking expenses, and managing production timelines to ensure projects are delivered on time and within financial parameters.Qualifications:Experience Level: Typically 2-8 years of professional experience in an Account Management, Marketing Coordination, or Client Services capacity.Regulated Industry Focus: Direct experience working within the pharmaceutical, biotech, or medical device sectors is required. Familiarity with the compliance process for promotional materials (MLR/MRP) is necessary.Agency Collaboration: Experience working closely with digital, advertising, or creative agencies (either from the client side or agency side) is highly valued.Marketing Foundation: A basic understanding of integrated marketing concepts, brand objectives, and digital execution.Academic Background: A Bachelor's degree in Marketing, Communications, or a related discipline is required. Skills:Project ManagementJOBID: 5 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:North Chicago, IL-60064
Company: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary: The Station Duty Manager is the sole subject matter expert and thought leader in airport operations to provide operational excellence and customer service that will delight our guests at Alaska Airlines (AS). As an individual contributor, this role is responsible for ensuring all operations across all station operations functions are operating efficiently, while also responsible for de-escalation of issues and concerns. They will exercise considerable latitude and initiative to support process changes to improve on-time performance, customer satisfaction, and station financial performance while promoting a culture of safety and compliance. Key Duties: Manage all phases of station operations during designated shift to exceed our goals in key operational metrics including CD0, MBR, TTC, and productivity. Make decisions related to all functions at the station, including ramp operations, customer service, ticketing, baggage handling, passenger security, and vendor oversight in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state and local port authorities. Influence across station teams and cross-divisionally, partnering with Maintenance, Flight Operations, Inflight, and Network Operations Control (NOC) to determine acceptable passenger, baggage, and on-time performance impacts due to off-schedule operations. Leverage deep knowledge of the business and establish priorities to achieve quality service and operational goals. Collaborate with Guest Service Coordination Center to proactively address operational challenges and the resulting impact on above-wing staffing and guest experience. Manage vendor performance and partnerships by providing oversight and feedback for designated shift. Exercises considerable latitude and initiative to establish priorities of airport operations programs to promote process changes. Regularly partner with Port leadership and other government agencies (i.e., TSA, Port of Seattle Police, etc.) to ensure Alaska's interests are addressed. Influence across team on regulatory, technological, and business changes that involve customer handling operations. Job-Specific Experience, Education & Skills: Required 7 years of airport operations in roles with increasing levels of responsibility or related experience. Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree. Ability to build a positive work environment, which builds effective working relationships across internal divisions and vendor management teams. Understanding and ability to apply LEAN process improvement principles resulting in a work environment that strives for continual improvement. Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners. Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety. Working knowledge of fiscal control systems, staffing processes, safety and security compliance. Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred 1 year of operations experience in a hub station (SEA, ANC, PDX, LAX, SFO, SAN). Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range: $103,600 - $155,400 / year Salary Details: Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don't typically hire at the top of the range. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Exempt Employment Type: Full-Time Requisition Type: Management Regular/Temporary: Regular Location: Seattle - Airport Featured Job: 0 L
12/13/2025
Full time
Company: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary: The Station Duty Manager is the sole subject matter expert and thought leader in airport operations to provide operational excellence and customer service that will delight our guests at Alaska Airlines (AS). As an individual contributor, this role is responsible for ensuring all operations across all station operations functions are operating efficiently, while also responsible for de-escalation of issues and concerns. They will exercise considerable latitude and initiative to support process changes to improve on-time performance, customer satisfaction, and station financial performance while promoting a culture of safety and compliance. Key Duties: Manage all phases of station operations during designated shift to exceed our goals in key operational metrics including CD0, MBR, TTC, and productivity. Make decisions related to all functions at the station, including ramp operations, customer service, ticketing, baggage handling, passenger security, and vendor oversight in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state and local port authorities. Influence across station teams and cross-divisionally, partnering with Maintenance, Flight Operations, Inflight, and Network Operations Control (NOC) to determine acceptable passenger, baggage, and on-time performance impacts due to off-schedule operations. Leverage deep knowledge of the business and establish priorities to achieve quality service and operational goals. Collaborate with Guest Service Coordination Center to proactively address operational challenges and the resulting impact on above-wing staffing and guest experience. Manage vendor performance and partnerships by providing oversight and feedback for designated shift. Exercises considerable latitude and initiative to establish priorities of airport operations programs to promote process changes. Regularly partner with Port leadership and other government agencies (i.e., TSA, Port of Seattle Police, etc.) to ensure Alaska's interests are addressed. Influence across team on regulatory, technological, and business changes that involve customer handling operations. Job-Specific Experience, Education & Skills: Required 7 years of airport operations in roles with increasing levels of responsibility or related experience. Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree. Ability to build a positive work environment, which builds effective working relationships across internal divisions and vendor management teams. Understanding and ability to apply LEAN process improvement principles resulting in a work environment that strives for continual improvement. Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners. Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety. Working knowledge of fiscal control systems, staffing processes, safety and security compliance. Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred 1 year of operations experience in a hub station (SEA, ANC, PDX, LAX, SFO, SAN). Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range: $103,600 - $155,400 / year Salary Details: Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don't typically hire at the top of the range. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Exempt Employment Type: Full-Time Requisition Type: Management Regular/Temporary: Regular Location: Seattle - Airport Featured Job: 0 L
Location: Lake Forest, IllinoisJob Type: ContractCompensation Range: $30 - 50 per hourWe're building a talent pool for upcoming Creative/Marketing Project Management opportunities incoming from our client in the pharmaceutical industry. Please note that specific pay rates and project details will vary depending on the individual role that arises.This search is focused on identifying professionals across all experience levels-from Junior Project Managers to experienced Senior Project Leaders-who possess the unique skill set required to manage complex creative execution within a rigorous regulatory framework. Candidates must demonstrate a strong background in managing marketing and advertising projects within a highly regulated industry (Pharmaceutical, Biotech, or Medical Devices) coupled with direct experience in a digital or creative agency environment.Hybrid Requirement: Candidates must be local to the Chicagoland area and able to reliably commute to Lake Forest, IL 2-3 days per week. Remote applicants will not be considered.Responsibilities:The Project Manager is responsible for ensuring the successful, compliant, and timely execution of the client's advertising and promotional campaigns. This role requires disciplined coordination between creative strategy and regulatory necessity.Project Governance: Manage the full lifecycle of creative marketing projects, including digital initiatives, omnichannel campaigns, and print materials, for key pharmaceutical brands.Regulatory Workflow: Facilitate all project materials through the necessary Material Review Process (MRP/MLR). This involves precise coordination and sign-off from cross-functional teams, including Medical, Legal, Regulatory, Compliance, and Commercial stakeholders. Proficiency with industry platforms such as Veeva PromoMats is highly desirable.Process Implementation: Establish, maintain, and enforce project timelines, scopes, and budgets. The ability to manage a high volume of concurrent projects efficiently is essential.Stakeholder Coordination: Act as the primary interface, bridging communications between internal brand teams, external creative agencies, and internal review committees.Risk Mitigation: Proactively manage resource allocation, identify potential project risks, and implement effective contingency plans, providing concise status updates to leadership.Qualifications:Regulated Industry Focus: Documented professional experience (minimum 2 years for Junior, 5+ years for Senior roles) working within the pharmaceutical, biotech, or medical device sectors. A comprehensive understanding of promotional material review and compliance (MLR/MRP) is mandatory.Agency Experience: Prior experience working directly for, or in close partnership with, a digital, advertising, or creative agency.Project Management Acumen: Demonstrated success managing multiple complex projects simultaneously in a fast-paced environment. Formal certifications, such as PMP, are considered valuable, particularly for Mid-to-Senior level applicants.Technology Proficiency: Experience with enterprise-level project management and marketing technology tools, including Veeva PromoMats, Workfront, Adobe Suite, and MS Office.Academic Background: A Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline is required.Key Competencies:Communication: Exceptional verbal and written communication skills suitable for executive-level interaction.Attention to Detail: Uncompromising commitment to accuracy and quality control necessary in a highly regulated setting.Proactivity: An innate ability to anticipate challenges and drive solutions independently. Skills:Digital Marketing,Project ManagementJobID: 4 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:Lake Forest, IL-60045
12/13/2025
Full time
Location: Lake Forest, IllinoisJob Type: ContractCompensation Range: $30 - 50 per hourWe're building a talent pool for upcoming Creative/Marketing Project Management opportunities incoming from our client in the pharmaceutical industry. Please note that specific pay rates and project details will vary depending on the individual role that arises.This search is focused on identifying professionals across all experience levels-from Junior Project Managers to experienced Senior Project Leaders-who possess the unique skill set required to manage complex creative execution within a rigorous regulatory framework. Candidates must demonstrate a strong background in managing marketing and advertising projects within a highly regulated industry (Pharmaceutical, Biotech, or Medical Devices) coupled with direct experience in a digital or creative agency environment.Hybrid Requirement: Candidates must be local to the Chicagoland area and able to reliably commute to Lake Forest, IL 2-3 days per week. Remote applicants will not be considered.Responsibilities:The Project Manager is responsible for ensuring the successful, compliant, and timely execution of the client's advertising and promotional campaigns. This role requires disciplined coordination between creative strategy and regulatory necessity.Project Governance: Manage the full lifecycle of creative marketing projects, including digital initiatives, omnichannel campaigns, and print materials, for key pharmaceutical brands.Regulatory Workflow: Facilitate all project materials through the necessary Material Review Process (MRP/MLR). This involves precise coordination and sign-off from cross-functional teams, including Medical, Legal, Regulatory, Compliance, and Commercial stakeholders. Proficiency with industry platforms such as Veeva PromoMats is highly desirable.Process Implementation: Establish, maintain, and enforce project timelines, scopes, and budgets. The ability to manage a high volume of concurrent projects efficiently is essential.Stakeholder Coordination: Act as the primary interface, bridging communications between internal brand teams, external creative agencies, and internal review committees.Risk Mitigation: Proactively manage resource allocation, identify potential project risks, and implement effective contingency plans, providing concise status updates to leadership.Qualifications:Regulated Industry Focus: Documented professional experience (minimum 2 years for Junior, 5+ years for Senior roles) working within the pharmaceutical, biotech, or medical device sectors. A comprehensive understanding of promotional material review and compliance (MLR/MRP) is mandatory.Agency Experience: Prior experience working directly for, or in close partnership with, a digital, advertising, or creative agency.Project Management Acumen: Demonstrated success managing multiple complex projects simultaneously in a fast-paced environment. Formal certifications, such as PMP, are considered valuable, particularly for Mid-to-Senior level applicants.Technology Proficiency: Experience with enterprise-level project management and marketing technology tools, including Veeva PromoMats, Workfront, Adobe Suite, and MS Office.Academic Background: A Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline is required.Key Competencies:Communication: Exceptional verbal and written communication skills suitable for executive-level interaction.Attention to Detail: Uncompromising commitment to accuracy and quality control necessary in a highly regulated setting.Proactivity: An innate ability to anticipate challenges and drive solutions independently. Skills:Digital Marketing,Project ManagementJobID: 4 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:Lake Forest, IL-60045
Location: Woonsocket, Rhode IslandJob Type: ContractCompensation Range: $25 - 45 per hourWe're building a talent pool for upcoming Marketing opportunities incoming from our client, a Leading National Healthcare and Retail Innovation Company. Please note that specific pay rates and project details will vary depending on the individual role that arises.We are seeking driven professionals at the Junior (Specialist/Coordinator) and Mid-Level (Manager) stages of their careers (typically 2-7 years of experience). We need marketers who excel at planning, executing, and tracking multi-channel campaigns designed to drive consumer engagement, loyalty, and business growth. If you have proven experience managing complex marketing projects in a large, matrixed organization, and are comfortable juggling retail, e-commerce, or healthcare-related marketing initiatives, we invite your application.Hybrid Requirement: Candidates must be local to Woonsocket, RI or Boston, MA to reliably commute to a hub location 2-3 days per week. Responsibilities:The Junior to Mid-Level Marketing professional is essential in managing the end-to-end execution of campaign tactics. This role is focused on process management, cross-functional coordination, and ensuring timely delivery of marketing programs.Campaign Execution: Own the hands-on project management and execution of assigned marketing tactics across channels, which may include digital (email, social, display), print, in-store, and direct mail.Creative Production Workflow: Draft clear and comprehensive creative briefs for internal or external agencies. Manage the end-to-end production process, including asset development, review cycles, and final delivery.Stakeholder Coordination: Serve as a central liaison, coordinating closely with internal partners in Strategy, Analytics, Legal/Compliance, Product, and external creative agencies to ensure project alignment and momentum.Compliance & Review: Maintain strict adherence to brand standards and corporate compliance guidelines. Support the routing of marketing materials through necessary legal and regulatory review processes.Performance Tracking: Assist in defining and tracking key performance indicators (KPIs) for campaigns. Leverage data and insights to monitor performance, develop post-campaign reports, and inform optimization opportunities.Budget & Timeline: Manage project timelines, delivery milestones, and track associated marketing expenditures.Qualifications:Experience Level: Typically 2-7 years of professional experience in a Marketing, Product Marketing, or Program/Project Management role within a large corporation or agency supporting a major brand.Channel Expertise: Proven experience in the execution of multi-channel marketing campaigns (e.g., email marketing, paid media, in-store promotion, direct mail).Organizational Acumen: Strong demonstrated ability to manage numerous workflows simultaneously and drive projects to completion in a highly-matrixed organization.Technical Familiarity: Proficiency with modern marketing technology (MarTech) platforms (e.g., CRM tools, Marketing Automation, Content Management Systems) and project management tools.Academic Background: Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.Highly Valued Experience:Prior experience in the healthcare, insurance, retail, or e-commerce sectors.Experience writing creative briefs and leading kick-off meetings.Familiarity with marketing measurement models and A/B testing frameworks. Skills:Digital Marketing,Project Management,Attention to Detail.JOBID: 4 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:Woonsocket, RI-02895
12/13/2025
Full time
Location: Woonsocket, Rhode IslandJob Type: ContractCompensation Range: $25 - 45 per hourWe're building a talent pool for upcoming Marketing opportunities incoming from our client, a Leading National Healthcare and Retail Innovation Company. Please note that specific pay rates and project details will vary depending on the individual role that arises.We are seeking driven professionals at the Junior (Specialist/Coordinator) and Mid-Level (Manager) stages of their careers (typically 2-7 years of experience). We need marketers who excel at planning, executing, and tracking multi-channel campaigns designed to drive consumer engagement, loyalty, and business growth. If you have proven experience managing complex marketing projects in a large, matrixed organization, and are comfortable juggling retail, e-commerce, or healthcare-related marketing initiatives, we invite your application.Hybrid Requirement: Candidates must be local to Woonsocket, RI or Boston, MA to reliably commute to a hub location 2-3 days per week. Responsibilities:The Junior to Mid-Level Marketing professional is essential in managing the end-to-end execution of campaign tactics. This role is focused on process management, cross-functional coordination, and ensuring timely delivery of marketing programs.Campaign Execution: Own the hands-on project management and execution of assigned marketing tactics across channels, which may include digital (email, social, display), print, in-store, and direct mail.Creative Production Workflow: Draft clear and comprehensive creative briefs for internal or external agencies. Manage the end-to-end production process, including asset development, review cycles, and final delivery.Stakeholder Coordination: Serve as a central liaison, coordinating closely with internal partners in Strategy, Analytics, Legal/Compliance, Product, and external creative agencies to ensure project alignment and momentum.Compliance & Review: Maintain strict adherence to brand standards and corporate compliance guidelines. Support the routing of marketing materials through necessary legal and regulatory review processes.Performance Tracking: Assist in defining and tracking key performance indicators (KPIs) for campaigns. Leverage data and insights to monitor performance, develop post-campaign reports, and inform optimization opportunities.Budget & Timeline: Manage project timelines, delivery milestones, and track associated marketing expenditures.Qualifications:Experience Level: Typically 2-7 years of professional experience in a Marketing, Product Marketing, or Program/Project Management role within a large corporation or agency supporting a major brand.Channel Expertise: Proven experience in the execution of multi-channel marketing campaigns (e.g., email marketing, paid media, in-store promotion, direct mail).Organizational Acumen: Strong demonstrated ability to manage numerous workflows simultaneously and drive projects to completion in a highly-matrixed organization.Technical Familiarity: Proficiency with modern marketing technology (MarTech) platforms (e.g., CRM tools, Marketing Automation, Content Management Systems) and project management tools.Academic Background: Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.Highly Valued Experience:Prior experience in the healthcare, insurance, retail, or e-commerce sectors.Experience writing creative briefs and leading kick-off meetings.Familiarity with marketing measurement models and A/B testing frameworks. Skills:Digital Marketing,Project Management,Attention to Detail.JOBID: 4 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Marketing & Biz Dev, Location:Woonsocket, RI-02895
Relocation required in 6-18 months About Us ADESA, a Carvana owned company, currently the nation's second-largest physical wholesale vehicle auction operating over 50 locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who enjoy serving our customers. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in facilities, digital auction capabilities, and supporting our customer's growth! We are looking for great people who want to take this journey with us. Get a sneak peek into life at ADESA! Role As an ADESA Assistant General Manager, you will lead a high performing vehicle operations team and support the customer experience at an auction site. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity. The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career in the fast-paced automotive world. You'll be at the forefront of innovation, applying operational, sales, and financial abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential across our organization. If you thrive in a high expectation, high accountability role and are ready to accelerate your career with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success. Impact A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community. Responsibilities People Leadership and Team Development Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration. Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers. Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources. Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments. Business Development Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible. Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology. Ensure the use of marketing tools on selected customer accounts as instructed. Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department. Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability. Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed. Customer Service Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs. Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences. Operations & Process Execution Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally. Inspect work performed by auction operations to ensure that the work conforms to the customer's request. Compliance and Safety Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety. Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements. Skills & Attributes Excel in a fast-pace, high-pressure environment where speed and quality are paramount Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible Ability to always demonstrate polished and professional behavior Strong communication and presentation skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Sales and customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through with both internal partners and external customers Forward-thinking; adept and comfortable with change; ability to act as a "change champion" Detail oriented and consistent in the execution of job duties Qualifications High School or GED required College education preferred 5+ years of people management experience 7+ years of customer service experience Automotive/auction experience preferred CRM experience preferred Must be 18 years of age and have a valid driver's license ADESA Benefits and Perks Competitive Pay Quality Benefits Relocation Assistance Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. The physical activity requirements of the position range from Light to Medium Physical Work. Frequent - standing, watching, touching, listening, walking, talking Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship click apply for full job details
12/13/2025
Full time
Relocation required in 6-18 months About Us ADESA, a Carvana owned company, currently the nation's second-largest physical wholesale vehicle auction operating over 50 locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who enjoy serving our customers. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in facilities, digital auction capabilities, and supporting our customer's growth! We are looking for great people who want to take this journey with us. Get a sneak peek into life at ADESA! Role As an ADESA Assistant General Manager, you will lead a high performing vehicle operations team and support the customer experience at an auction site. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity. The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career in the fast-paced automotive world. You'll be at the forefront of innovation, applying operational, sales, and financial abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential across our organization. If you thrive in a high expectation, high accountability role and are ready to accelerate your career with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success. Impact A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community. Responsibilities People Leadership and Team Development Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration. Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers. Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources. Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments. Business Development Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible. Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology. Ensure the use of marketing tools on selected customer accounts as instructed. Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department. Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability. Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed. Customer Service Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs. Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences. Operations & Process Execution Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally. Inspect work performed by auction operations to ensure that the work conforms to the customer's request. Compliance and Safety Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety. Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements. Skills & Attributes Excel in a fast-pace, high-pressure environment where speed and quality are paramount Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible Ability to always demonstrate polished and professional behavior Strong communication and presentation skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Sales and customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through with both internal partners and external customers Forward-thinking; adept and comfortable with change; ability to act as a "change champion" Detail oriented and consistent in the execution of job duties Qualifications High School or GED required College education preferred 5+ years of people management experience 7+ years of customer service experience Automotive/auction experience preferred CRM experience preferred Must be 18 years of age and have a valid driver's license ADESA Benefits and Perks Competitive Pay Quality Benefits Relocation Assistance Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. The physical activity requirements of the position range from Light to Medium Physical Work. Frequent - standing, watching, touching, listening, walking, talking Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship click apply for full job details
Relocation required in 6-18 months About Us ADESA, a Carvana owned company, currently the nation's second-largest physical wholesale vehicle auction operating over 50 locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who enjoy serving our customers. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in facilities, digital auction capabilities, and supporting our customer's growth! We are looking for great people who want to take this journey with us. Get a sneak peek into life at ADESA! Role As an ADESA Assistant General Manager, you will lead a high performing vehicle operations team and support the customer experience at an auction site. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity. The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career in the fast-paced automotive world. You'll be at the forefront of innovation, applying operational, sales, and financial abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential across our organization. If you thrive in a high expectation, high accountability role and are ready to accelerate your career with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success. Impact A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community. Responsibilities People Leadership and Team Development Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration. Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers. Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources. Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments. Business Development Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible. Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology. Ensure the use of marketing tools on selected customer accounts as instructed. Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department. Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability. Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed. Customer Service Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs. Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences. Operations & Process Execution Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally. Inspect work performed by auction operations to ensure that the work conforms to the customer's request. Compliance and Safety Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety. Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements. Skills & Attributes Excel in a fast-pace, high-pressure environment where speed and quality are paramount Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible Ability to always demonstrate polished and professional behavior Strong communication and presentation skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Sales and customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through with both internal partners and external customers Forward-thinking; adept and comfortable with change; ability to act as a "change champion" Detail oriented and consistent in the execution of job duties Qualifications High School or GED required College education preferred 5+ years of people management experience 7+ years of customer service experience Automotive/auction experience preferred CRM experience preferred Must be 18 years of age and have a valid driver's license ADESA Benefits and Perks Competitive Pay Quality Benefits Relocation Assistance Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. The physical activity requirements of the position range from Light to Medium Physical Work. Frequent - standing, watching, touching, listening, walking, talking Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship click apply for full job details
12/13/2025
Full time
Relocation required in 6-18 months About Us ADESA, a Carvana owned company, currently the nation's second-largest physical wholesale vehicle auction operating over 50 locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who enjoy serving our customers. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in facilities, digital auction capabilities, and supporting our customer's growth! We are looking for great people who want to take this journey with us. Get a sneak peek into life at ADESA! Role As an ADESA Assistant General Manager, you will lead a high performing vehicle operations team and support the customer experience at an auction site. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity. The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career in the fast-paced automotive world. You'll be at the forefront of innovation, applying operational, sales, and financial abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential across our organization. If you thrive in a high expectation, high accountability role and are ready to accelerate your career with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success. Impact A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community. Responsibilities People Leadership and Team Development Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration. Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers. Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources. Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments. Business Development Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible. Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology. Ensure the use of marketing tools on selected customer accounts as instructed. Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department. Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability. Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed. Customer Service Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs. Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences. Operations & Process Execution Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally. Inspect work performed by auction operations to ensure that the work conforms to the customer's request. Compliance and Safety Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety. Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements. Skills & Attributes Excel in a fast-pace, high-pressure environment where speed and quality are paramount Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible Ability to always demonstrate polished and professional behavior Strong communication and presentation skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Sales and customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through with both internal partners and external customers Forward-thinking; adept and comfortable with change; ability to act as a "change champion" Detail oriented and consistent in the execution of job duties Qualifications High School or GED required College education preferred 5+ years of people management experience 7+ years of customer service experience Automotive/auction experience preferred CRM experience preferred Must be 18 years of age and have a valid driver's license ADESA Benefits and Perks Competitive Pay Quality Benefits Relocation Assistance Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. The physical activity requirements of the position range from Light to Medium Physical Work. Frequent - standing, watching, touching, listening, walking, talking Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship click apply for full job details
