Inside Sales Strategic Consultant

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :19328Employment Type :Full TimeJob Category :SalesWork Location :Charlotte, NC

BRIEF POSITION SUMMARY:

The Inside Sales Strategic Consultant is a key driver of MSC's long-term growth, responsible for maintaining and expanding relationships with existing customers and uncovering high-value cross-sell and upselling opportunities within key account locations. Managing portfolios with potential revenues exceeding $250K this role builds relationships with buyers and identifies strategic business opportunities. The Strategic Inside Sales Consultant focuses on sustaining transactional activity and conducting discovery conversations to uncover customer needs and influence buying decisions. By leveraging data-driven insights, consultative expertise, and solution positioning, the Strategic Inside Sales Consultant crafts compelling value propositions that drive measurable outcomes and strengthens account coverage, ensures customer satisfaction, and supports long-term account expansion.

DUTIES AND RESPONSIBILITIES

• Drive profitable revenue growth by managing a portfolio with potential revenue exceeding $250K by developing opportunities for existing customers' locations in the early stages of their lifecycle.
• Conduct discovery conversations to profile customers, identifying company size, end markets, decision-making processes, and known or emerging business challenges.
• Build and maintain executive-level relationships with business owners, plant managers, procurement leaders, and operations managers to influence buying decisions.
• Maintain structured contact cadences with all prospects and customers, ensuring proactive engagement and acting on missed intervals.
• Manage Salesforce records, including contact details, meeting notes, pipeline stages, deal status, and follow-ups to ensure data integrity and accurate forecasting.
• Execute high-volume prospecting activity to sustain pipeline momentum and uncover new opportunities.
• Transition customers from status quo by providing proactive insights that create awareness of risks and opportunities, shaping buying decisions toward MSC solutions.
• Deliver quantified value statements and profitability analyses to support business case justification and strengthen long-term customer partnerships.
• Leverage internal resources, enablement tools, and supplier partnerships to maximize customer outcomes and reinforce MSC's solutions impact.
• Collaborate cross-functionally with Business Development and Field Sales teams to ensure seamless handoffs and continuity of customer experience.
• Complete professional development training in areas such as presentation skills, negotiation, account planning, and digital sales enablement to continuously advance capabilities.
• Actively promote MSC's culture of collaboration, innovation, and accountability by supporting new initiatives, participating in cross-functional projects, and fostering unity of purpose.

QUALIFICATIONS What You Need:

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum 2 years of sales experience with a proven track record of achieving or exceeding sales goals.
• Strong knowledge of sales and prospecting techniques; certification in Value Selling, Challenger Sales, or similar methodology preferred.
• Demonstrated success in sales execution, including prospecting, negotiation, relationship management, and closing.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint); CRM experience required; knowledge of e-business tools a plus.
• Excellent presentation and communication skills, with the ability to deliver compelling proposals and communicate effectively across channels.
• Strong analytical and decision-making skills with the ability to quickly assess opportunities and recommend solutions.
• Highly organized with strong attention to detail, follow-through, and time management skills.
• Adaptable and resilient, able to thrive in a dynamic environment and adjust to changing business practices or market conditions.
• Self-motivated with a competitive spirit and strong drive to achieve results.
• Ability to work independently and collaboratively across multiple business functions (e.g., Marketing, Product Management, Finance).
• Proven ability to build relationships and collaborate with business leaders, even in environments with competing priorities.

Bonus Points If You Have:

• Industrial or manufacturing segment experience preferred

Other Requirements:

• A valid driver's license may be required.
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).
• Willingness to comply with customer safety and PPE protocols.

• This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI")

INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $59920 - $94160 (base + commission), depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 7 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

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