Player Development Manager

Please note: resume is required for this position.

Pay Rate: $70,720 starting salary

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Manage and direct all administrative functions of the department, including payroll, hiring, scheduling, etc.
• Acquire, retain, and grow premium business; set and monitor achievement of goals and metrics for the team in alignment with the property's business objectives.
• Coordinate strategic programs to target high profile players designed to provide differentiated service and personalized account management to maximize loyalty and profitability
• Develop opportunities to increase incremental business through new guests acquisition, player retention and minimizing player attrition
• Create and maintain department policies and procedure manuals
• Monitor current competitive trends and market changes to ensure that Treasure Island is the leading casino versus all other local and regional competitive Player Development programs
• Create and execute a yearly plan to accomplish financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Monitor player incentives and comping by both the casino players and the Player Development team members
• Regularly review and re-code the players to focus the PD team on achieving and exceeding goals
• Coach the Executive Casino Hosts and International Casino Hosts on how to improve their skills, grow their business, and meet their goals
• Resolve guest issues when they have to escalate to management

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• 2-4 year degree in Business Administration, Marketing or related field; or a combination of equivalent experience and/or education
• 5+ years experience in casino marketing management including supervision
• 3+ years experience in a related sales and/or customer relations position preferably in the gaming industry
• 3+ years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems
• Proven experience in business activation, retention, recovery, reactivation, and managing customer relationships

Required Skills:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook)
• Strong project management skills
• Excellent written, verbal and interpersonal communication skills
• Excellent analytical and problem solving skills
• Strong leadership skills

Required Abilities:

• Ability to follow established dress code policies and practice good personal hygiene
• Ability to serve both internal and external customers
• Ability to manage departmental budget and control labor and expenses
• Ability to maintain a professional and courteous demeanor
• Proven ability to manage projects in a timely and efficient manner
• Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
• Ability to speak in a clear, concise and pleasant voice
• Ability to adapt quickly to changing priorities

PHYSICAL DEMANDS

• Must be able to walk, stand and/or sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel
• Must occasionally be able to push, pull and grasp objects
• Must occasionally have the ability to independently lift up to 10 pounds
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed throughout the entire property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact