Family Support Manager

The Family Support Center at Canopy Village, is a trauma informed safe teen assessment and resource center, providing case management, care coordination, behavioral health services, activities and groups to children and their families. We aim to prevent and divert youth from juvenile justice and child welfare systems through a single point of contact which identifies underlying issues contributing to concerning behavior and partners with youth and families to access individualized services and/or resources.

Under the supervision of the Director of Family Support Services, the Family Support Manager is responsible for the engagement, assessment, case planning, and coordination of resources and services for families that access services throughout Canopy Village. The Case Manager coordinates and works closely with internal service providers, external providers, community partners, agencies, and organizations for the delivery and care of children/youth and families served. They are responsible for establishment and/or participation in person centered planning, case management, and aftercare follow up.

Schedule:

The Family Support Manager position is a full-time position consisting of 30-40 hours per week during Family Support Center operational hours of 9am-6pm, Monday through Friday.

Education/Training/Experience:

A bachelor's degree in a health or human services field from an accredited college is required for this position

Must have a basic foundation of knowledge around community resources, services and systems in Kootenai County and/or North Idaho

One (1) year full-time experience in a community clinic or social services setting, behavioral health setting preferred

Must be at least 21 years of age

Trust Based Relational Intervention knowledge preferred

Positive and professional communication skills

Strong organization and writing skills

Positive team member skills

Duties/Responsibilities:

Assess family and youth needs through use of validated screening tools; make referrals to internal and external service providers including Canopy Village respite and emergency shelter services, hospitals, community agencies, and treatment centers

Create client centered case plans

Coordinate services for families and youth, assist families to navigate community resources and systems, assist families to obtain or sustain stable living environments, provide after-care follow-up

Participate in proactive resource mining to support families and at-risk youth

Collaborate with external providers, community partners, agencies, and organizations

Coordinate with Canopy Village providers and treatment teams

Participate in the creation and facilitation of groups, activities, and workshops for youth and parents

Work to ensure that family's permanency needs are being assessed and supported when engaged in reunification efforts.

Ensure care is coordinated and completed within regulatory requirements and in the best interest of the child and family

Abide and uphold regulations and standards of accrediting bodies

Coordinate and participate in multi-disciplinary team meetings for youth and families

Implement wrap-around services from person centered plan

Cultivate strong, comprehensive knowledge and relationships with community resources for families and children

Maintain timely documentation of services and data tracking of children and families served to include completing service notes within 48 hours of contact and maintaining client charts in an EHR platform.

Attend occasional meetings, committees, fundraisers, and/or public relations as requested that may occur outside of regular business hours

Coordinate with Program Admin team and Clinicians to ensure a positive communication flow.

Facilitate and participate in annual trainings for the Canopy Village organization

Participate in on-call duties

Other duties as assigned by the Director of Family Support Services

Salary Range/Benefits:

EQUAL OPPORTUNITY/AFFIRMATIVE EMPLOYER

Salary and Benefits Commensurate with Skills and Experience to include:

Employer paid Health insurance premiums

403B Retirement Option

9 paid holidays

PTO

Option of 1: Dependent Care Account with $200 per month agency contribution or $2,400 annual education reimbursement

Licensures/Certifications:

First Aid/CPR certified or complete within 90 days of hire

Hold a valid driver's license

Skills Training and Development Certification or complete within 90 days of hire

Child and Adolescent Needs and Strengths Certification or complete within 90 days of hire

Requirements:

• Must be dedicated to the mission and vision of Canopy Village.
• Must be able to engage with all people of the community regardless of sexual, ethnic, racial, religious background, or socio-economic level.
• Must have a strong commitment to professional ethics.
• Must possess emotional and professional maturity, stability, tactfulness, and good decision-making skills.
• Must always adhere to the Confidentiality, Privacy, HIPAA Policy.
• Must have dependable insured transportation, a valid driver's license, and acceptable driving record.
• Must complete all background requirements.
• Acknowledgement of child abuse reporting responsibility.
• Employment is contingent upon receiving a clearing from appropriate authorities.
• Must use reasonable precautions in the performance of one's duties and adhere to all applicable safety rules and practices; and act in such a manner as to ensure at all times maximum safety to one's self, children, colleagues, and visitors.

Physical Demand Analysis:

General Physical Requirements

Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to lift up to 50 pounds.

Physical Activities

Climbing: Ascending or descending stairs, ramps, and the like using feet and legs and/or hands and arms.

Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Kneeling: Bending legs at the knee to come to a rest on knee or knees.

Crouching: Bending the body downward and forward by bending leg and spine.

Crawling: Moving about on hands and knees or hands and feet.

Reaching: Extending hand(s) and arm(s) in any direction.

Walking: Moving about on foot to accomplish tasks, particularly for medium distances or moving from one work site to another.

Pushing/Pulling: Using upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Talking: Expressing or exchanging ideas by means of the spoken work. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Compensation details: 21-26 Hourly Wage

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