IT Support Specialist

Why join the GoMacro team?

We're a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community.

How GoMacro's history shapes who we are today?

During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacro's healthy and delicious MacroBars, which are now available in stores nationwide.

Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It's our goal to inspire people to have a healthy body, sharp mind, and bold spirit-and we believe doing fun, and meaningful work is part of that.

Join us as we make the world better, one bite at a time!

Position Description:

The IT Support Technician will gain valuable hands-on experience in IT operations, technical support, and systems management. This role is designed to provide exposure to real-world IT environments, focusing on resolving hardware and software issues, supporting end users, and contributing to the overall stability and performance of the organization's technology infrastructure.

Key Responsibilities:

• Respond to and manage incoming support requests through the IT ticketing system, ensuring timely resolution and accurate documentation of issues.
• Provide technical assistance to GoMacro employees for hardware, software, and peripheral-related concerns.
• Assist with the installation, configuration, and troubleshooting of computer systems, applications, and devices.
• Monitor system performance and proactively identify and report issues or anomalies.
• Follow established IT procedures for system maintenance, updates, and incident response.
• Deliver user training and support on commonly used software, tools, and IT best practices.
• Research and recommend solutions for technical challenges, collaborating with senior IT staff as needed.
• Analyze support trends and recurring issues to help improve IT processes and user experience.

Ideal Candidate Demonstrates:

• Cooperation: Works effectively within a team and communicates clearly with colleagues.
• Attention to Detail: Maintains accuracy and thoroughness in troubleshooting and documentation.
• Dependability: Demonstrates reliability and accountability in completing assigned tasks.
• Integrity: Upholds ethical standards and handles sensitive information responsibly.
• Initiative: Proactively seeks opportunities to learn and contribute to IT projects

Other Duties:

• Other duties as assigned by supervisor.

Preferred Qualifications:

Within one year or less from graduation in an Associate's or Bachelor's program or Certifications.

Coursework completed in Information Technology, Computer Support, or related field.

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