Quality Coordinator

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Quality Coordinator supports the Quality team by reviewing patient records in Navina and other clinical systems to identify open HEDIS and quality gaps. This role is responsible for abstracting clinical documentation, verifying accuracy, and preparing supplemental data for submission. The Quality Coordinator ensures that documentation is complete and accurate so quality measures can be properly reported. This is an entry to mid-level position that focuses on data accuracy, gap closure, and consistent support of quality improvement activities under the direction of the Quality Specialist and Quality leadership.

Skills Required:

• Familiarity of HEDIS/quality measures (or willingness to learn)
• Experience with medical record review and/or healthcare data entry
• Proficiency in Excel and navigating EHRs (Athena preferred)
• Strong attention to detail with a focus on data integrity and compliance
• Ability to manage time and meet deadlines
• Clear written and verbal communication skills

Key Behaviors:

Detailed-Oriented

• Ensures accuracy and completeness in all chart reviews and data submissions.

Accountable

• Takes ownership for closing assigned gaps and meeting submission deadlines

Collaborative

• Works well with Quality team members and takes direction.

Confidential

• Maintains strict confidentiality with PHI and sensitive information.

Competencies:

• Quality Focus: Ensures accuracy and completeness in all chart
• Technical Proficiency: Efficiently navigates multiple systems to locate and abstract
• Process Adherence: Follows established protocols for abstraction, documentation, and supplemental data submission.
• Continuous Learning: Adapts to updated quality workflows and measure

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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