Investment Client Srvcs Rep - Advisory Trading - Hybrid
- Northwestern Mutual
- Franklin, Wisconsin
- 12/09/2025
Full time
Job Description
Primary Duties & Responsibilities
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$21.35
Pay Range - End:
$32.02
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills Policy Inquiries & Complaints Management (NM) - Intermediate, Customer Service Mindset (NM) - Intermediate, Prioritization (NM) - Intermediate, Policy & Procedure (NM) - Intermediate, Case Management (NM) - Intermediate, Teamwork (NM) - Intermediate, Compliance (NM) - Intermediate, Field Relations (NM) - Intermediate, Analytical Thinking (NM) - Intermediate, Adaptive Communication (NM) - Intermediate, Root Cause Analysis & Decision Quality (NM) - Intermediate, Quality Acumen (NM) - Intermediate, Client Advocacy (NM) - Intermediate, Data Security (NM) - Advanced, Attention to Detail (NM) - Intermediate, Financial Services Industry Acumen (NM) - Intermediate, Insurance Products (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Customer Support (NM) - Intermediate, Escalation Management (NM) - Intermediate, Tax Awareness (NM) - Intermediate, Investment Products (NM) - Intermediate
FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
- Client Service Excellence: Deliver a personalized and remarkable experience for our field/clients by answering their questions, providing servicing options, and helping them with their products or services. Be an advocate for positive change and maintain a continuous improvement mindset.
Client Service Excellence: Deliver a personalized and remarkable experience for our field/clients by answering their questions, providing servicing options, and helping them with their products or services. Be an advocate for positive change and maintain a continuous improvement mindset. - Trade Execution & Analysis: Handle trade requests, ensuring accuracy and efficiency in the trading process across various financial instruments, including equities, mutual funds, ETFs, and fixed income securities. This also may include a focus on trade corrections.
Trade Execution & Analysis: Handle trade requests, ensuring accuracy and efficiency in the trading process across various financial instruments, including equities, mutual funds, ETFs, and fixed income securities. This also may include a focus on trade corrections. - Trading Support: Provide expert support in the execution of trades, working closely within the team, across teams, and with strategic vendors to resolve issues, which may include trade error or margin/debit situations.
Trading Support: Provide expert support in the execution of trades, working closely within the team, across teams, and with strategic vendors to resolve issues, which may include trade error or margin/debit situations. - Investment Expertise: Utilize knowledge of mutual funds, ETFs, equities, and fixed income products to assist in trade execution and portfolio management, ensuring alignment with client objectives
Investment Expertise: Utilize knowledge of mutual funds, ETFs, equities, and fixed income products to assist in trade execution and portfolio management, ensuring alignment with client objectives - Trade Monitoring & Reconciliation: Monitor trading activities throughout the day, ensuring timely and accurate processing.
Trade Monitoring & Reconciliation: Monitor trading activities throughout the day, ensuring timely and accurate processing. - Problem Solving: Expertly handle a range of inquiries, from basic to complex, by researching and evaluating solutions, including handling escalations.
Problem Solving: Expertly handle a range of inquiries, from basic to complex, by researching and evaluating solutions, including handling escalations. - Client Retention: Promote client retention and identify opportunities for the field to strengthen existing relationships.
Client Retention: Promote client retention and identify opportunities for the field to strengthen existing relationships. - Contact Ownership: Take ownership of contacts from the field and other internal teams/departments, anticipate future issues, and minimize unnecessary hands-offs.
Contact Ownership: Take ownership of contacts from the field and other internal teams/departments, anticipate future issues, and minimize unnecessary hands-offs. - De-escalation: Effectively manage and de-escalate challenging situations while guiding them through complex inquiries.
De-escalation: Effectively manage and de-escalate challenging situations while guiding them through complex inquiries. - Trusted Advocacy: Serve as a trusted advocate for Financial Representatives, collaborating with them to meet client needs.
Trusted Advocacy: Serve as a trusted advocate for Financial Representatives, collaborating with them to meet client needs. - Technology Integration: Embrace new technology and promote self-service capabilities while understanding the risks and impacts of transactions. Leverage trading platforms and tools to streamline processes, improve accuracy, and enhance service delivery.
Technology Integration: Embrace new technology and promote self-service capabilities while understanding the risks and impacts of transactions. Leverage trading platforms and tools to streamline processes, improve accuracy, and enhance service delivery. - Compliance & Regulatory Adherence: Ensure all trades comply with industry regulations and internal policies, maintaining high standards of confidentiality and data security.
Compliance & Regulatory Adherence: Ensure all trades comply with industry regulations and internal policies, maintaining high standards of confidentiality and data security.
- Education: Associate's degree in finance, business, or a related field, or equivalent combination of education and experience.
Education: Associate's degree in finance, business, or a related field, or equivalent combination of education and experience. - Experience: Minimum of 2 years of customer service experience; desirable experience includes trade analysis or a related role within the financial services industry, focusing on trading, investments, and market operations.
Experience: Minimum of 2 years of customer service experience; desirable experience includes trade analysis or a related role within the financial services industry, focusing on trading, investments, and market operations. - Knowledge: In-depth understanding of investment products, including mutual funds, ETFs, equities, fixed income and associated market dynamics.
Knowledge: In-depth understanding of investment products, including mutual funds, ETFs, equities, fixed income and associated market dynamics. - Skills: Strong analytical and problem-solving skills, excellent verbal and written communication, attention to detail and proficiency with trading platforms and financial software. Ability to multi-task and handle a high volume of work with accuracy.
Skills: Strong analytical and problem-solving skills, excellent verbal and written communication, attention to detail and proficiency with trading platforms and financial software. Ability to multi-task and handle a high volume of work with accuracy. - Organization: Strong organizational aptitude with the ability to prioritize tasks in a fast-paced environment.
Organization: Strong organizational aptitude with the ability to prioritize tasks in a fast-paced environment.
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$21.35
Pay Range - End:
$32.02
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills Policy Inquiries & Complaints Management (NM) - Intermediate, Customer Service Mindset (NM) - Intermediate, Prioritization (NM) - Intermediate, Policy & Procedure (NM) - Intermediate, Case Management (NM) - Intermediate, Teamwork (NM) - Intermediate, Compliance (NM) - Intermediate, Field Relations (NM) - Intermediate, Analytical Thinking (NM) - Intermediate, Adaptive Communication (NM) - Intermediate, Root Cause Analysis & Decision Quality (NM) - Intermediate, Quality Acumen (NM) - Intermediate, Client Advocacy (NM) - Intermediate, Data Security (NM) - Advanced, Attention to Detail (NM) - Intermediate, Financial Services Industry Acumen (NM) - Intermediate, Insurance Products (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Customer Support (NM) - Intermediate, Escalation Management (NM) - Intermediate, Tax Awareness (NM) - Intermediate, Investment Products (NM) - Intermediate
FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
About Northwestern Mutual