Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. The Head of Technology Strategy and Governance is a senior executive reporting to the CIO responsible for helping define and monitoring the execution of the enterprise technology strategy, ensuring alignment with business objectives, regulatory requirements, and workforce capabilities. The crucial objectives to this role are ensuring a consistent and strategic approach to the application of information technology across the enterprise, and ensuring a consistent, transparent and efficient approach to the way the IT organization delivers value to the business. The core capabilities of this role is strategy, planning, governance, IT operating model and performance management. This role oversees governance frameworks, technology investment decisions, and the Technology Project Management Office (PMO), while partnering across the organization to optimize resource utilization, drive innovation, and foster a culture of continuous learning and transparency. Serves as the central coordinator, this role provides enterprise-wide visibility into IT project requests and staff capacity, and supporting long range planning. Strategic Planning & Alignment - Develop and maintain a forward-looking enterprise technology strategy and corresponding roadmap in collaboration with business and IT leaders. - Ensure technology initiatives are aligned with organizational goals, business priorities, and operational needs. Governance & Risk Management - Establish and lead IT governance frameworks, policies, and standards to ensure consistency, accountability, and compliance. - Provide oversight of technology performance, risk exposure, and value realization. Demand & Capacity Management - Lead workforce demand and capacity planning across technology teams to ensure effective and efficient resource utilization. - Collaborate with delivery and operations leaders to forecast staffing needs, balance workloads, and inform sourcing strategies. - Use data-driven insights to support workforce planning, talent acquisition, and skills development. Portfolio & Technology Investment Management - Oversee the IT portfolio management process, including initiative prioritization, budgeting, and resource allocation. - Lead and manage the Technology Project Management Office (PMO), ensuring consistent project delivery practices, governance, and reporting across all technology initiatives. - Establish and maintain standards for project execution, including methodologies, tools, and performance metrics. - Establish and oversee Technology governance practices to ensure that technology investments are based on strategic alignment, return on investment, and risk profile. - Provide executive-level visibility into portfolio performance, risks, and dependencies to support informed decision-making. Financial Management - Provide greater cost transparency and enable analytics to support strategic decision making, financial planning, budget justification, chargeback/showback, performance analytics, benchmarking and value measurement capabilities. - Establish and maintain processes to aggregate and allocate all IT cost and consumption data against a cost model that reflects IT products or services - "run IT like a business" IT Performance Management - Establish key performance indicators (KPIs) to help oversee, monitor and measure the technology organization against the goal to run IT efficiently and ensure we are operating within established governance frameworks Stakeholder Engagement & Communications - Collaborate with internal communications teams to ensure consistent messaging and engagement around technology strategy and governance. - Promote transparency and alignment through regular updates, dashboards, and stakeholder forums. Learning & Development Collaboration - Partner with HR and Learning & Development teams to identify skill gaps and design targeted training programs for technology staff. - Support the development of career paths, competency models, and professional growth opportunities within the technology organization. - Champion a culture of continuous learning, innovation, and knowledge sharing. Vendor Management & Strategic Sourcing Analyze and anticipate future IT procurement needs, and ensure these needs will be met through high-quality strategic relationships with key vendors. Knowledge Management Ensure there are processes in place to capture, distribute and effectively use IT knowledge across the enterprise, driving continuous learning and improvement. Bachelor's degree in Information Technology, Business Administration, or related field (Master's preferred). 10+ years of experience in IT strategy, governance, or enterprise architecture, with demonstrated leadership in complex environments. Proven experience managing a PMO and overseeing large-scale technology portfolios. Strong understanding of IT governance frameworks (e.g., COBIT, ITIL), workforce planning, and enterprise risk management. Exceptional communication, stakeholder engagement, and analytical skills Ability to influence and drive enterprise-wide change Preferred Certifications Certified in Governance of Enterprise IT (CGEIT) TOGAF, ITIL, or PMP Certified Information Systems Auditor (CISA) or similar By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Media,
12/12/2025
Full time
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. The Head of Technology Strategy and Governance is a senior executive reporting to the CIO responsible for helping define and monitoring the execution of the enterprise technology strategy, ensuring alignment with business objectives, regulatory requirements, and workforce capabilities. The crucial objectives to this role are ensuring a consistent and strategic approach to the application of information technology across the enterprise, and ensuring a consistent, transparent and efficient approach to the way the IT organization delivers value to the business. The core capabilities of this role is strategy, planning, governance, IT operating model and performance management. This role oversees governance frameworks, technology investment decisions, and the Technology Project Management Office (PMO), while partnering across the organization to optimize resource utilization, drive innovation, and foster a culture of continuous learning and transparency. Serves as the central coordinator, this role provides enterprise-wide visibility into IT project requests and staff capacity, and supporting long range planning. Strategic Planning & Alignment - Develop and maintain a forward-looking enterprise technology strategy and corresponding roadmap in collaboration with business and IT leaders. - Ensure technology initiatives are aligned with organizational goals, business priorities, and operational needs. Governance & Risk Management - Establish and lead IT governance frameworks, policies, and standards to ensure consistency, accountability, and compliance. - Provide oversight of technology performance, risk exposure, and value realization. Demand & Capacity Management - Lead workforce demand and capacity planning across technology teams to ensure effective and efficient resource utilization. - Collaborate with delivery and operations leaders to forecast staffing needs, balance workloads, and inform sourcing strategies. - Use data-driven insights to support workforce planning, talent acquisition, and skills development. Portfolio & Technology Investment Management - Oversee the IT portfolio management process, including initiative prioritization, budgeting, and resource allocation. - Lead and manage the Technology Project Management Office (PMO), ensuring consistent project delivery practices, governance, and reporting across all technology initiatives. - Establish and maintain standards for project execution, including methodologies, tools, and performance metrics. - Establish and oversee Technology governance practices to ensure that technology investments are based on strategic alignment, return on investment, and risk profile. - Provide executive-level visibility into portfolio performance, risks, and dependencies to support informed decision-making. Financial Management - Provide greater cost transparency and enable analytics to support strategic decision making, financial planning, budget justification, chargeback/showback, performance analytics, benchmarking and value measurement capabilities. - Establish and maintain processes to aggregate and allocate all IT cost and consumption data against a cost model that reflects IT products or services - "run IT like a business" IT Performance Management - Establish key performance indicators (KPIs) to help oversee, monitor and measure the technology organization against the goal to run IT efficiently and ensure we are operating within established governance frameworks Stakeholder Engagement & Communications - Collaborate with internal communications teams to ensure consistent messaging and engagement around technology strategy and governance. - Promote transparency and alignment through regular updates, dashboards, and stakeholder forums. Learning & Development Collaboration - Partner with HR and Learning & Development teams to identify skill gaps and design targeted training programs for technology staff. - Support the development of career paths, competency models, and professional growth opportunities within the technology organization. - Champion a culture of continuous learning, innovation, and knowledge sharing. Vendor Management & Strategic Sourcing Analyze and anticipate future IT procurement needs, and ensure these needs will be met through high-quality strategic relationships with key vendors. Knowledge Management Ensure there are processes in place to capture, distribute and effectively use IT knowledge across the enterprise, driving continuous learning and improvement. Bachelor's degree in Information Technology, Business Administration, or related field (Master's preferred). 10+ years of experience in IT strategy, governance, or enterprise architecture, with demonstrated leadership in complex environments. Proven experience managing a PMO and overseeing large-scale technology portfolios. Strong understanding of IT governance frameworks (e.g., COBIT, ITIL), workforce planning, and enterprise risk management. Exceptional communication, stakeholder engagement, and analytical skills Ability to influence and drive enterprise-wide change Preferred Certifications Certified in Governance of Enterprise IT (CGEIT) TOGAF, ITIL, or PMP Certified Information Systems Auditor (CISA) or similar By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Media,
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. We are looking for a research engineer to assess the risks of complex industrial equipment and systems, and to develop risk mitigation and loss prevention methodologies accordingly. The researcher will join the equipment and material science team of FM Research in Norwood, MA, closely working with team members and under the general guidance of an FM team lead. The research engineer is expected to bring solid engineering and/or research experience and support research proposals. Responsibilities include: Review loss data in various formats and develop trends and insights for major industrial equipment such as gas turbines, steam turbines, wind turbines, generators, transformers, boilers and pressure vessels, and other rotating or stationary heavy-duty machinery in high hazard industries and renewable industries. Work closely with the team lead, staff engineering, and operation engineering to support understanding of contributing factors and root causes of major equipment losses as needed, provide expert input on technical issues and engineering risk assessment. Assess/evaluate risk mitigation technologies and develop in-house methodologies, to prevent or reduce equipment loss, including tools or job-aids using physics-based and/or data analytics driven approaches. Support the development and revisions of relevant FM Operating Standards. Develop, operate, maintain, and troubleshoot tools and testing setups including equipment, devices, instrumentation, network, and software, for various electromechanical applications such as equipment condition monitoring. Support the development of condition monitoring experiments and test cases using various hardware and software-based methods, to evaluate system efficacy and emulate/simulate/analyze faulty or failure conditions of complex equipment and engineering systems. Develop solid and fluid mechanics models (FEA and/or CFD) as needed to assess thermal and mechanical properties of systems, components, and material coupons. Lead or support experimental works for the evaluation of mechanical properties of systems, components, and coupons, interpret and evaluate test results. Develop research technical reports or memos under the guidance of technical lead. Propose and develop feasible, relevant, and value-added research topics or project ideas including potential collaborations with internal and external entities. Doctoral degree in mechanical engineering (or other fields of science and engineering with the right experience / exposure) with at least 5 years of industrial experience or a Master degree with at least 10 years of industrial experience, in the field of mechanical engineering, preferably rotating machinery. Strong hands-on knowledge and experience in several engineering functions related to industrial equipment including product design, analysis, testing, operation, maintenance, inspection, continuous monitoring, and troubleshooting. The focus is placed on turbines, generators, transformers, boilers and pressure vessels, electromechanical systems, HVAC systems, and other rotating or stationary equipment, as well as the complex systems/processes consist of these machines and associated peripherals and accessories. Strong engineering fundamentals such as heat transfer, thermodynamics, fluid dynamics, engineering mechanics especially vibration/dynamics and mechanics of failure, at material, component, and system levels, engineering design and analysis with software and programming, as well as instrumentation and experimentation. Knowledge and experience in data modeling/analytics including physics or rule-based methods, statistical methods, machine learning and AI methods, for applications in risk assessment, risk differentiation, fault detection and diagnostics, etc. Strong accountability, through strength in attention to details, problem-solving, result delivery, and sufficient project management skills. Strong self-driven work ethics and work under general advisory but not close supervision. Strong verbal and written communication including presentation skills, facing management and leaders, colleagues, advisors, customers, collaborators, and technology providers/vendors. Strong collaboration and team working spirit, receptive, transparent, and respectful. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Engineering,
12/12/2025
Full time
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. We are looking for a research engineer to assess the risks of complex industrial equipment and systems, and to develop risk mitigation and loss prevention methodologies accordingly. The researcher will join the equipment and material science team of FM Research in Norwood, MA, closely working with team members and under the general guidance of an FM team lead. The research engineer is expected to bring solid engineering and/or research experience and support research proposals. Responsibilities include: Review loss data in various formats and develop trends and insights for major industrial equipment such as gas turbines, steam turbines, wind turbines, generators, transformers, boilers and pressure vessels, and other rotating or stationary heavy-duty machinery in high hazard industries and renewable industries. Work closely with the team lead, staff engineering, and operation engineering to support understanding of contributing factors and root causes of major equipment losses as needed, provide expert input on technical issues and engineering risk assessment. Assess/evaluate risk mitigation technologies and develop in-house methodologies, to prevent or reduce equipment loss, including tools or job-aids using physics-based and/or data analytics driven approaches. Support the development and revisions of relevant FM Operating Standards. Develop, operate, maintain, and troubleshoot tools and testing setups including equipment, devices, instrumentation, network, and software, for various electromechanical applications such as equipment condition monitoring. Support the development of condition monitoring experiments and test cases using various hardware and software-based methods, to evaluate system efficacy and emulate/simulate/analyze faulty or failure conditions of complex equipment and engineering systems. Develop solid and fluid mechanics models (FEA and/or CFD) as needed to assess thermal and mechanical properties of systems, components, and material coupons. Lead or support experimental works for the evaluation of mechanical properties of systems, components, and coupons, interpret and evaluate test results. Develop research technical reports or memos under the guidance of technical lead. Propose and develop feasible, relevant, and value-added research topics or project ideas including potential collaborations with internal and external entities. Doctoral degree in mechanical engineering (or other fields of science and engineering with the right experience / exposure) with at least 5 years of industrial experience or a Master degree with at least 10 years of industrial experience, in the field of mechanical engineering, preferably rotating machinery. Strong hands-on knowledge and experience in several engineering functions related to industrial equipment including product design, analysis, testing, operation, maintenance, inspection, continuous monitoring, and troubleshooting. The focus is placed on turbines, generators, transformers, boilers and pressure vessels, electromechanical systems, HVAC systems, and other rotating or stationary equipment, as well as the complex systems/processes consist of these machines and associated peripherals and accessories. Strong engineering fundamentals such as heat transfer, thermodynamics, fluid dynamics, engineering mechanics especially vibration/dynamics and mechanics of failure, at material, component, and system levels, engineering design and analysis with software and programming, as well as instrumentation and experimentation. Knowledge and experience in data modeling/analytics including physics or rule-based methods, statistical methods, machine learning and AI methods, for applications in risk assessment, risk differentiation, fault detection and diagnostics, etc. Strong accountability, through strength in attention to details, problem-solving, result delivery, and sufficient project management skills. Strong self-driven work ethics and work under general advisory but not close supervision. Strong verbal and written communication including presentation skills, facing management and leaders, colleagues, advisors, customers, collaborators, and technology providers/vendors. Strong collaboration and team working spirit, receptive, transparent, and respectful. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Engineering,
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. We are looking for a research engineer to assess the risks of complex industrial equipment and systems, and to develop risk mitigation and loss prevention methodologies accordingly. The researcher will join the equipment and material science team of FM Research in Norwood, MA, closely working with team members and under the general guidance of an FM team lead. The research engineer is expected to bring solid engineering and/or research experience and support research proposals. Responsibilities include: Review loss data in various formats and develop trends and insights for major industrial equipment such as gas turbines, steam turbines, wind turbines, generators, transformers, boilers and pressure vessels, and other rotating or stationary heavy-duty machinery in high hazard industries and renewable industries. Work closely with the team lead, staff engineering, and operation engineering to support understanding of contributing factors and root causes of major equipment losses as needed, provide expert input on technical issues and engineering risk assessment. Assess/evaluate risk mitigation technologies and develop in-house methodologies, to prevent or reduce equipment loss, including tools or job-aids using physics-based and/or data analytics driven approaches. Support the development and revisions of relevant FM Operating Standards. Develop, operate, maintain, and troubleshoot tools and testing setups including equipment, devices, instrumentation, network, and software, for various electromechanical applications such as equipment condition monitoring. Support the development of condition monitoring experiments and test cases using various hardware and software-based methods, to evaluate system efficacy and emulate/simulate/analyze faulty or failure conditions of complex equipment and engineering systems. Develop solid and fluid mechanics models (FEA and/or CFD) as needed to assess thermal and mechanical properties of systems, components, and material coupons. Lead or support experimental works for the evaluation of mechanical properties of systems, components, and coupons, interpret and evaluate test results. Develop research technical reports or memos under the guidance of technical lead. Propose and develop feasible, relevant, and value-added research topics or project ideas including potential collaborations with internal and external entities. Doctoral degree in mechanical engineering (or other fields of science and engineering with the right experience / exposure) with at least 5 years of industrial experience or a Master degree with at least 10 years of industrial experience, in the field of mechanical engineering, preferably rotating machinery. Strong hands-on knowledge and experience in several engineering functions related to industrial equipment including product design, analysis, testing, operation, maintenance, inspection, continuous monitoring, and troubleshooting. The focus is placed on turbines, generators, transformers, boilers and pressure vessels, electromechanical systems, HVAC systems, and other rotating or stationary equipment, as well as the complex systems/processes consist of these machines and associated peripherals and accessories. Strong engineering fundamentals such as heat transfer, thermodynamics, fluid dynamics, engineering mechanics especially vibration/dynamics and mechanics of failure, at material, component, and system levels, engineering design and analysis with software and programming, as well as instrumentation and experimentation. Knowledge and experience in data modeling/analytics including physics or rule-based methods, statistical methods, machine learning and AI methods, for applications in risk assessment, risk differentiation, fault detection and diagnostics, etc. Strong accountability, through strength in attention to details, problem-solving, result delivery, and sufficient project management skills. Strong self-driven work ethics and work under general advisory but not close supervision. Strong verbal and written communication including presentation skills, facing management and leaders, colleagues, advisors, customers, collaborators, and technology providers/vendors. Strong collaboration and team working spirit, receptive, transparent, and respectful. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Engineering,
12/12/2025
Full time
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. We are looking for a research engineer to assess the risks of complex industrial equipment and systems, and to develop risk mitigation and loss prevention methodologies accordingly. The researcher will join the equipment and material science team of FM Research in Norwood, MA, closely working with team members and under the general guidance of an FM team lead. The research engineer is expected to bring solid engineering and/or research experience and support research proposals. Responsibilities include: Review loss data in various formats and develop trends and insights for major industrial equipment such as gas turbines, steam turbines, wind turbines, generators, transformers, boilers and pressure vessels, and other rotating or stationary heavy-duty machinery in high hazard industries and renewable industries. Work closely with the team lead, staff engineering, and operation engineering to support understanding of contributing factors and root causes of major equipment losses as needed, provide expert input on technical issues and engineering risk assessment. Assess/evaluate risk mitigation technologies and develop in-house methodologies, to prevent or reduce equipment loss, including tools or job-aids using physics-based and/or data analytics driven approaches. Support the development and revisions of relevant FM Operating Standards. Develop, operate, maintain, and troubleshoot tools and testing setups including equipment, devices, instrumentation, network, and software, for various electromechanical applications such as equipment condition monitoring. Support the development of condition monitoring experiments and test cases using various hardware and software-based methods, to evaluate system efficacy and emulate/simulate/analyze faulty or failure conditions of complex equipment and engineering systems. Develop solid and fluid mechanics models (FEA and/or CFD) as needed to assess thermal and mechanical properties of systems, components, and material coupons. Lead or support experimental works for the evaluation of mechanical properties of systems, components, and coupons, interpret and evaluate test results. Develop research technical reports or memos under the guidance of technical lead. Propose and develop feasible, relevant, and value-added research topics or project ideas including potential collaborations with internal and external entities. Doctoral degree in mechanical engineering (or other fields of science and engineering with the right experience / exposure) with at least 5 years of industrial experience or a Master degree with at least 10 years of industrial experience, in the field of mechanical engineering, preferably rotating machinery. Strong hands-on knowledge and experience in several engineering functions related to industrial equipment including product design, analysis, testing, operation, maintenance, inspection, continuous monitoring, and troubleshooting. The focus is placed on turbines, generators, transformers, boilers and pressure vessels, electromechanical systems, HVAC systems, and other rotating or stationary equipment, as well as the complex systems/processes consist of these machines and associated peripherals and accessories. Strong engineering fundamentals such as heat transfer, thermodynamics, fluid dynamics, engineering mechanics especially vibration/dynamics and mechanics of failure, at material, component, and system levels, engineering design and analysis with software and programming, as well as instrumentation and experimentation. Knowledge and experience in data modeling/analytics including physics or rule-based methods, statistical methods, machine learning and AI methods, for applications in risk assessment, risk differentiation, fault detection and diagnostics, etc. Strong accountability, through strength in attention to details, problem-solving, result delivery, and sufficient project management skills. Strong self-driven work ethics and work under general advisory but not close supervision. Strong verbal and written communication including presentation skills, facing management and leaders, colleagues, advisors, customers, collaborators, and technology providers/vendors. Strong collaboration and team working spirit, receptive, transparent, and respectful. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Engineering,
GreenState Credit Union Junior Licensed Insurance Representative US-IA-Dubuque Job ID: Type: Regular Full-Time # of Openings: 1 Category: GreenState Insurance GreenState Credit Union Overview POSITION SUMMARY: The Junior Licensed Insurance Representative works closely with the License Insurance Repersentatives, Senior License Insurance Representatives, Insurance Processors Senior Account Managers, Account Managers, Licensed Insurance Agents, and Advisors. The primary duties of this position include accurate, timely and professional service to all members and staff of GreenState in daily transactions and inquiries. Provides information and answers to questions regarding GreenState Insurance products and services. This position is responsible for policy retention, member service and sales support. Bilingual in English and Spanish preferred. This role regularly interacts with members and clients whose primary language is Spanish. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Pay range for this hourly position is $20.97 - $24.52/hr with a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Develops thorough understanding and working knowledge of the agency management system, insurance company sites, underwriting guidelines and eligibility requirements. Updates policy information as needed and requests exceptions, if necessary, from underwriting. Sends binders of insurance for the Producers/LIA's. Processes third party mortgagee changes and send declaration pages to mortgagee lenders upon request. Processes change requests sent by LIA's and contacts underwriting if necessary for exceptions, collects and sends any required documents and asks for extensions. Contacts underwriting if necessary for exceptions, collects and sends any required documents to the insured. Handles client email requests - process changes as requested, gather information to obtain a quote, provide advice regarding insurance products and services, submit claims, advise about claims process, calls out as needed to discuss policies. Sends binders of insurance for the Producers/LIA's. Sends cancellations and processes cancellation requests sent by Advisors, LIA's, SAM's, and Processors. Utilizes DocuSign to assist with sending and receiving signatures for insurance applications and cancellations. Researches and resolves billing questions/discrepancies. Asks for exceptions and extensions from the companies as needed. Maintains appropriate level of continuing education credits as applicable by state and license guidelines. Upholds agency guidelines, processes, and procedures in accordance with GreenState Insurances expectations Attends community, industry, and GreenState Insurance/Credit Union events. Performs additional assigned duties, as necessary. Qualifications Bilingual in English and Spanish preferred. 0-2 years of similar or related experience; insurance experience is preferred. High school diploma or the equivalent (i.e. GED) Property and Casualty Insurance license is required for the position. Must obtain within 30 days of hire date. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Self-directed nature, ability to work independent of supervision, and ability to follow directions. Must be able to work in a high-pressured, fast paced environment with significant telephone and personal disruption. Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs. Ability to coordinate and prioritize large, detailed project requirements and schedules. Good time management skills required to manage and complete multiple assignments at the same time. Strong analytical skills with excellent verbal, written and interpersonal communication skills. Must be able to use knowledge and analytical skills to make quick judgements in various situations without much guidance. Must be bondable. Reporting Relationship This position reports to Personal Lines Service Manager. Supervisory Responsibilities This position is not responsible for the supervision of others. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. Compensation details: 20.97-24.52 Hourly Wage PI203f56583edd-5026
12/06/2025
Full time
GreenState Credit Union Junior Licensed Insurance Representative US-IA-Dubuque Job ID: Type: Regular Full-Time # of Openings: 1 Category: GreenState Insurance GreenState Credit Union Overview POSITION SUMMARY: The Junior Licensed Insurance Representative works closely with the License Insurance Repersentatives, Senior License Insurance Representatives, Insurance Processors Senior Account Managers, Account Managers, Licensed Insurance Agents, and Advisors. The primary duties of this position include accurate, timely and professional service to all members and staff of GreenState in daily transactions and inquiries. Provides information and answers to questions regarding GreenState Insurance products and services. This position is responsible for policy retention, member service and sales support. Bilingual in English and Spanish preferred. This role regularly interacts with members and clients whose primary language is Spanish. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Pay range for this hourly position is $20.97 - $24.52/hr with a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Develops thorough understanding and working knowledge of the agency management system, insurance company sites, underwriting guidelines and eligibility requirements. Updates policy information as needed and requests exceptions, if necessary, from underwriting. Sends binders of insurance for the Producers/LIA's. Processes third party mortgagee changes and send declaration pages to mortgagee lenders upon request. Processes change requests sent by LIA's and contacts underwriting if necessary for exceptions, collects and sends any required documents and asks for extensions. Contacts underwriting if necessary for exceptions, collects and sends any required documents to the insured. Handles client email requests - process changes as requested, gather information to obtain a quote, provide advice regarding insurance products and services, submit claims, advise about claims process, calls out as needed to discuss policies. Sends binders of insurance for the Producers/LIA's. Sends cancellations and processes cancellation requests sent by Advisors, LIA's, SAM's, and Processors. Utilizes DocuSign to assist with sending and receiving signatures for insurance applications and cancellations. Researches and resolves billing questions/discrepancies. Asks for exceptions and extensions from the companies as needed. Maintains appropriate level of continuing education credits as applicable by state and license guidelines. Upholds agency guidelines, processes, and procedures in accordance with GreenState Insurances expectations Attends community, industry, and GreenState Insurance/Credit Union events. Performs additional assigned duties, as necessary. Qualifications Bilingual in English and Spanish preferred. 0-2 years of similar or related experience; insurance experience is preferred. High school diploma or the equivalent (i.e. GED) Property and Casualty Insurance license is required for the position. Must obtain within 30 days of hire date. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Self-directed nature, ability to work independent of supervision, and ability to follow directions. Must be able to work in a high-pressured, fast paced environment with significant telephone and personal disruption. Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs. Ability to coordinate and prioritize large, detailed project requirements and schedules. Good time management skills required to manage and complete multiple assignments at the same time. Strong analytical skills with excellent verbal, written and interpersonal communication skills. Must be able to use knowledge and analytical skills to make quick judgements in various situations without much guidance. Must be bondable. Reporting Relationship This position reports to Personal Lines Service Manager. Supervisory Responsibilities This position is not responsible for the supervision of others. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. Compensation details: 20.97-24.52 Hourly Wage PI203f56583edd-5026
