Description Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED required 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals Ability to effectively ask questions and identify needs to improve the customer relationship Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions Demonstrated skills in using digital technology to support the delivery of business goals Aptitude to problem solve and provide solutions to customer issues Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration Self-motivated, confident and ability to multitask effectively Ability to work branch hours, which can include weekends and evenings Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare : Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience 1 year cash handling experience Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $27.36 - $29.12 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
12/11/2025
Full time
Description Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED required 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals Ability to effectively ask questions and identify needs to improve the customer relationship Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions Demonstrated skills in using digital technology to support the delivery of business goals Aptitude to problem solve and provide solutions to customer issues Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration Self-motivated, confident and ability to multitask effectively Ability to work branch hours, which can include weekends and evenings Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare : Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience 1 year cash handling experience Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies with branch needs and may include weekends and evenings Pay Transparency The salary range for this position is $27.36 - $29.12 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Commercial Relationship Manager is responsible for soliciting, negotiating, underwriting, and coordinating the closing of equipment, commercial building and business loans in compliance with the Bank's lending policies and procedures; develops business checking and deposit relationships with customers; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business opportunities. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Interviews prospective applicants and requests specified information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information. Performs pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visits sites of loans; negotiates loan terms and conditions. Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within his or her portfolio; approves loan disbursements in accordance with agreements. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved. Ensures that certification or deletion of collateral is made by the appropriate personnel. Negotiates, underwrites, and processes renewals of credit facilities. Approves loan payments, draws from lines of credit, and fund transfers within specified limits. Authorizes commitment, engagement, auction, and decline letters. Contributes to the overall profitability of the branch and region; implements costs controls, income generation, and branch and region marketing efforts; monitors expenses to ensure compliance with budget. Verifies funds with mortgage companies and contractors. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Provides deposit and loan account ratings. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken. Responsible for achieving annual deposit and loan growth goals assigned by Senior Management. Provides leadership and training to less experienced loan officers and other staff members. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75%, including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 5 years of related experience in banking, financial services, or relevant industry required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experienced in growing marketing and business development expertise through direct customer engagement. Advanced math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. . click apply for full job details
12/10/2025
Full time
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Commercial Relationship Manager is responsible for soliciting, negotiating, underwriting, and coordinating the closing of equipment, commercial building and business loans in compliance with the Bank's lending policies and procedures; develops business checking and deposit relationships with customers; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business opportunities. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Interviews prospective applicants and requests specified information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information. Performs pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visits sites of loans; negotiates loan terms and conditions. Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within his or her portfolio; approves loan disbursements in accordance with agreements. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved. Ensures that certification or deletion of collateral is made by the appropriate personnel. Negotiates, underwrites, and processes renewals of credit facilities. Approves loan payments, draws from lines of credit, and fund transfers within specified limits. Authorizes commitment, engagement, auction, and decline letters. Contributes to the overall profitability of the branch and region; implements costs controls, income generation, and branch and region marketing efforts; monitors expenses to ensure compliance with budget. Verifies funds with mortgage companies and contractors. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Provides deposit and loan account ratings. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken. Responsible for achieving annual deposit and loan growth goals assigned by Senior Management. Provides leadership and training to less experienced loan officers and other staff members. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75%, including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 5 years of related experience in banking, financial services, or relevant industry required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experienced in growing marketing and business development expertise through direct customer engagement. Advanced math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. . click apply for full job details
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PI3de72e1d5-
12/10/2025
Full time
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PI3de72e1d5-
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PI2c5e5f4ada8e-6404
12/10/2025
Full time
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PI2c5e5f4ada8e-6404
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PI4ef0bc0a2d3b-6386
12/10/2025
Full time
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PI4ef0bc0a2d3b-6386
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The AML/CFT Analyst II supports the Director of AML/CFT in the implementation and administration of the AML/CFT compliance program. The AML/CFT Analyst II performs various quality control reviews and monitoring pertaining to the Bank Secrecy Act, USA PATRIOT Act, Anti-Money Laundering Program, OFAC and Customer Identification programs using industry standards and regulatory guidance to ensure the bank's compliance efforts are maintained daily. Essential Duties: Maintains proficient knowledge of current AML/CFT and OFAC regulations, as well as all applicable federal and state laws and bank policies and procedures. Reviews daily cash reports to identify, and file required Currency Transaction Reports (CTRs), within required time limits. Maintains files and documentation for CTR exempt customers. Monitor AML/CFT software daily alerts, trends, and potential unusual or suspicious activities. Investigates daily alerts and referrals to identify and report suspicious activity on simple to moderately complex cases. Prepares and files Suspicious Activity Reports (SARs), as appropriate, based on alerts and referrals. Maintains supporting documentation for all SARs and potential SARs. Performs timely periodic review and analysis of high-risk customers. Performs callback of all new deposit accounts to ensure appropriate CIP/CDD/ADD and risk score requirements are followed. Ensures all supporting documentation for legal entity customers are scanned and maintained in the core system. Prepares monthly reports for the Director of AML/CFT, covering key areas including high-risk customer reviews, CIP/CDD/EDD callback errors, SARs and PSARs filed, and CTRs filed. Provides feedback to the Director of AML/CFT for potential control weaknesses, staff training needs, policy, or procedure enhancements and/or ongoing system errors. Monitors record retention. Supports the implementation of training programs related to AML/CFT policies, procedures, and compliance. Contributes to the development of bank forms, notices, and procedures to ensure adherence to AML/CFT regulations. Aids in the preparation and updating of the AML/CFT Risk Assessment, policies, and procedures. Assists in managing the AML/CFT software monitoring system. Assists in the preparation and coordination of independent audits and regulatory exams. Provides guidance and research support to bank staff on AML/CFT-related inquiries. Manages and monitors AML/CFT staff high risk analysis to ensure zero late filings and analytical reviews. Manages and monitors 314(a) and 314(b) requests. Manages and monitors OFAC screenings to determine potential OFAC matches. Provides cross-training to AML/CFT staff and junior staff on software and AML/CFT processes. Monitors regulatory updates as related to AML/CFT, including FinCEN, OFAC, FDIC and other regulatory agencies. Prepares and publishes Compliance bulletins and information related to AML/CFT updates and changes. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. ACAMS or similar certification required. Minimum 3-5 years of related experience in a financial institution working in risk management, compliance or AML required. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Experience with CSI and Verafin preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Intermediate knowledge of AML/CFT monitoring software. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 31-40 Hourly Wage PIb5-
12/10/2025
Full time
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The AML/CFT Analyst II supports the Director of AML/CFT in the implementation and administration of the AML/CFT compliance program. The AML/CFT Analyst II performs various quality control reviews and monitoring pertaining to the Bank Secrecy Act, USA PATRIOT Act, Anti-Money Laundering Program, OFAC and Customer Identification programs using industry standards and regulatory guidance to ensure the bank's compliance efforts are maintained daily. Essential Duties: Maintains proficient knowledge of current AML/CFT and OFAC regulations, as well as all applicable federal and state laws and bank policies and procedures. Reviews daily cash reports to identify, and file required Currency Transaction Reports (CTRs), within required time limits. Maintains files and documentation for CTR exempt customers. Monitor AML/CFT software daily alerts, trends, and potential unusual or suspicious activities. Investigates daily alerts and referrals to identify and report suspicious activity on simple to moderately complex cases. Prepares and files Suspicious Activity Reports (SARs), as appropriate, based on alerts and referrals. Maintains supporting documentation for all SARs and potential SARs. Performs timely periodic review and analysis of high-risk customers. Performs callback of all new deposit accounts to ensure appropriate CIP/CDD/ADD and risk score requirements are followed. Ensures all supporting documentation for legal entity customers are scanned and maintained in the core system. Prepares monthly reports for the Director of AML/CFT, covering key areas including high-risk customer reviews, CIP/CDD/EDD callback errors, SARs and PSARs filed, and CTRs filed. Provides feedback to the Director of AML/CFT for potential control weaknesses, staff training needs, policy, or procedure enhancements and/or ongoing system errors. Monitors record retention. Supports the implementation of training programs related to AML/CFT policies, procedures, and compliance. Contributes to the development of bank forms, notices, and procedures to ensure adherence to AML/CFT regulations. Aids in the preparation and updating of the AML/CFT Risk Assessment, policies, and procedures. Assists in managing the AML/CFT software monitoring system. Assists in the preparation and coordination of independent audits and regulatory exams. Provides guidance and research support to bank staff on AML/CFT-related inquiries. Manages and monitors AML/CFT staff high risk analysis to ensure zero late filings and analytical reviews. Manages and monitors 314(a) and 314(b) requests. Manages and monitors OFAC screenings to determine potential OFAC matches. Provides cross-training to AML/CFT staff and junior staff on software and AML/CFT processes. Monitors regulatory updates as related to AML/CFT, including FinCEN, OFAC, FDIC and other regulatory agencies. Prepares and publishes Compliance bulletins and information related to AML/CFT updates and changes. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. ACAMS or similar certification required. Minimum 3-5 years of related experience in a financial institution working in risk management, compliance or AML required. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Experience with CSI and Verafin preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Intermediate knowledge of AML/CFT monitoring software. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 31-40 Hourly Wage PIb5-
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Treasury Relationship Manager is responsible for developing new and existing deposit relationships for the Southern California market of small to medium-sized businesses and business professionals. In addition, this person is responsible for attaining established individual, department, and Bank goals through active participation in sales management and other bank programs. This position will provide a superior level of customer relations and service, ensuring compliance with Bank policies and procedures. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Drives Depository and Treasury Management growth opportunities by building and maintaining a portfolio of small to medium-sized businesses, utilizing a consultative approach to selling Treasury Management products. Demonstrates depth of product knowledge across Treasury Management systems and platforms. Maintains strong knowledge of risk management and regulatory compliance. Reinforces the application of superior customer service by example along with appropriate follow-through with involved customers and staff. Engages in business development activities and solicitation of new business prospects in the Southern California; participates in community affairs, business and service organizations, including public speaking; and actively promotes a positive sales environment through education on the Bank's products and services. Meets with customers to assess needs, recommend appropriate Bank services, and resolve issues; monitors significant changes in existing customer status; assists in organizing departmental resources for optimal performance; and reviews marketing strategies in alignment with departmental and Bank goals, recommending adjustments as needed. Cross selling other Bank products and services, referring customers to appropriate staff as indicated. Assists in the assurance of audit compliance and procedure quality control for the department and recommend and initiates corrective actions to the Business Development Manager. Contributes to the overall profitability of the Bank; assists in the implementation of cost controls, income generation, and department marketing efforts. Assists other officers in resolving inquiries and providing support; participate in various internal committees assigned by senior management. Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff. Participates in the day-to-day operations for the department as directed, review and act on daily reports. Maintains an advanced knowledge of financial industry status and trends. Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow-through with customers and/or staff involved. Provides supervision and support to all areas of the department where service or assistance is needed. Assists in implementing cost controls for the department and monitoring expenses to ensure compliance with budget. Consistently apply superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development. Assumes responsibility for special projects; gather data and prepare reports for Senior Management, audit, and other personnel. Solves and answers complex customer transactions, problems, or inquiries. Operates computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority. Answer questions and directs callers to proper Bank personnel. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Must reside in Southern California and established in the market. Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 6-10 years of experience in commercial banking, with at least 3-5 years in a business development or sales role required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities . click apply for full job details
12/10/2025
Full time
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Treasury Relationship Manager is responsible for developing new and existing deposit relationships for the Southern California market of small to medium-sized businesses and business professionals. In addition, this person is responsible for attaining established individual, department, and Bank goals through active participation in sales management and other bank programs. This position will provide a superior level of customer relations and service, ensuring compliance with Bank policies and procedures. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Drives Depository and Treasury Management growth opportunities by building and maintaining a portfolio of small to medium-sized businesses, utilizing a consultative approach to selling Treasury Management products. Demonstrates depth of product knowledge across Treasury Management systems and platforms. Maintains strong knowledge of risk management and regulatory compliance. Reinforces the application of superior customer service by example along with appropriate follow-through with involved customers and staff. Engages in business development activities and solicitation of new business prospects in the Southern California; participates in community affairs, business and service organizations, including public speaking; and actively promotes a positive sales environment through education on the Bank's products and services. Meets with customers to assess needs, recommend appropriate Bank services, and resolve issues; monitors significant changes in existing customer status; assists in organizing departmental resources for optimal performance; and reviews marketing strategies in alignment with departmental and Bank goals, recommending adjustments as needed. Cross selling other Bank products and services, referring customers to appropriate staff as indicated. Assists in the assurance of audit compliance and procedure quality control for the department and recommend and initiates corrective actions to the Business Development Manager. Contributes to the overall profitability of the Bank; assists in the implementation of cost controls, income generation, and department marketing efforts. Assists other officers in resolving inquiries and providing support; participate in various internal committees assigned by senior management. Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff. Participates in the day-to-day operations for the department as directed, review and act on daily reports. Maintains an advanced knowledge of financial industry status and trends. Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow-through with customers and/or staff involved. Provides supervision and support to all areas of the department where service or assistance is needed. Assists in implementing cost controls for the department and monitoring expenses to ensure compliance with budget. Consistently apply superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development. Assumes responsibility for special projects; gather data and prepare reports for Senior Management, audit, and other personnel. Solves and answers complex customer transactions, problems, or inquiries. Operates computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority. Answer questions and directs callers to proper Bank personnel. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Must reside in Southern California and established in the market. Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 6-10 years of experience in commercial banking, with at least 3-5 years in a business development or sales role required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities . click apply for full job details
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Commercial Relationship Manager is responsible for soliciting, negotiating, underwriting, and coordinating the closing of equipment, commercial building and business loans in compliance with the Bank's lending policies and procedures; develops business checking and deposit relationships with customers; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business opportunities. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Interviews prospective applicants and requests specified information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information. Performs pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visits sites of loans; negotiates loan terms and conditions. Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within his or her portfolio; approves loan disbursements in accordance with agreements. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved. Ensures that certification or deletion of collateral is made by the appropriate personnel. Negotiates, underwrites, and processes renewals of credit facilities. Approves loan payments, draws from lines of credit, and fund transfers within specified limits. Authorizes commitment, engagement, auction, and decline letters. Contributes to the overall profitability of the branch and region; implements costs controls, income generation, and branch and region marketing efforts; monitors expenses to ensure compliance with budget. Verifies funds with mortgage companies and contractors. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Provides deposit and loan account ratings. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken. Responsible for achieving annual deposit and loan growth goals assigned by Senior Management. Provides leadership and training to less experienced loan officers and other staff members. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75%, including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 5 years of related experience in banking, financial services, or relevant industry required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experienced in growing marketing and business development expertise through direct customer engagement. Advanced math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. . click apply for full job details
12/10/2025
Full time
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Commercial Relationship Manager is responsible for soliciting, negotiating, underwriting, and coordinating the closing of equipment, commercial building and business loans in compliance with the Bank's lending policies and procedures; develops business checking and deposit relationships with customers; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business opportunities. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Interviews prospective applicants and requests specified information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information. Performs pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visits sites of loans; negotiates loan terms and conditions. Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within his or her portfolio; approves loan disbursements in accordance with agreements. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved. Ensures that certification or deletion of collateral is made by the appropriate personnel. Negotiates, underwrites, and processes renewals of credit facilities. Approves loan payments, draws from lines of credit, and fund transfers within specified limits. Authorizes commitment, engagement, auction, and decline letters. Contributes to the overall profitability of the branch and region; implements costs controls, income generation, and branch and region marketing efforts; monitors expenses to ensure compliance with budget. Verifies funds with mortgage companies and contractors. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Provides deposit and loan account ratings. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken. Responsible for achieving annual deposit and loan growth goals assigned by Senior Management. Provides leadership and training to less experienced loan officers and other staff members. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75%, including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 5 years of related experience in banking, financial services, or relevant industry required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experienced in growing marketing and business development expertise through direct customer engagement. Advanced math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. . click apply for full job details
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Partner Success Manager is a key driver of operational excellence and partner success within FFB Bank's payments business. This role is empowered to lead partner enablement, manage high-value relationships, and drive process improvements, thereby supporting the organization's strategic business development objectives and enabling senior leadership to concentrate on long-term growth initiatives. The Partner Success Manager will collaborate closely with acquiring payment partners, direct referring partners, and internal teams to foster meaningful relationships and implement strategies that increase revenue and operational efficiency. Essential Duties: Serves as the primary owner of partner onboarding, enablement, and ongoing support, collaborating closely with the Operations team to develop standardized onboarding materials, streamline issue resolution, and implement operational improvements. Establishes feedback loops with partners and internal teams to identify and address challenges and collaborates with leadership on strategic or complex matters. Leads cross-functional projects related to payments, including new partner implementations and escalations, applying project management best practices and facilitating post-project reviews. Coordinates internal teams for timely, high-quality delivery and mentors team members to build capability. Prepares and presents quarterly partner business reviews and performance analytics for payments leadership, integrating automated data collection and qualitative feedback. Establishes expanded reporting as needed and benchmarks partner performance against industry standards. Identifies and recommends process improvements in partner management, reporting, and escalation workflows, implementing enhancements that drive efficiency. Collaborates with internal teams to pilot new technologies, document workflows, and track outcomes to advance automation and operational quality. Manages high-value partner relationships directly, ensuring satisfaction and retention. Develops tailored engagement plans, monitors relationship health, proactively identifies cross-sell opportunities, and ensures alignment on the most strategic and complex relationships with leadership. Represents the payments department at bank and community functions, promoting FFB Bank's positive image and business interests. Maintains a thorough understanding of bank procedures and all relevant banking regulations, ensuring operational standards are consistently met and improved. Pursues ongoing professional development in payments technology, banking regulations, and customer service excellence, seeking certifications and training as appropriate. Takes initiative to effect change through consensus building, negotiation, and conflict resolution and supports additional business activities as needed. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Advanced degree or relevant certifications (e.g., Certified Payments Professional, Project Management Professional) Minimum 3-5 years of payments, merchant services, or fintech experience, with exposure to payment technology platforms, integrations, or partner enablement preferred. Minimum 3-5 years of financial services experience; credit union experience is accepted as an alternative to traditional banking. Minimum 3-5 years in customer-facing roles such as sales, account management, or technical support. Five or more years of demonstrated success in high-value client or partner management preferred. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 00 Yearly Salary PI2667d26c65ce-0597
12/10/2025
Full time
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Partner Success Manager is a key driver of operational excellence and partner success within FFB Bank's payments business. This role is empowered to lead partner enablement, manage high-value relationships, and drive process improvements, thereby supporting the organization's strategic business development objectives and enabling senior leadership to concentrate on long-term growth initiatives. The Partner Success Manager will collaborate closely with acquiring payment partners, direct referring partners, and internal teams to foster meaningful relationships and implement strategies that increase revenue and operational efficiency. Essential Duties: Serves as the primary owner of partner onboarding, enablement, and ongoing support, collaborating closely with the Operations team to develop standardized onboarding materials, streamline issue resolution, and implement operational improvements. Establishes feedback loops with partners and internal teams to identify and address challenges and collaborates with leadership on strategic or complex matters. Leads cross-functional projects related to payments, including new partner implementations and escalations, applying project management best practices and facilitating post-project reviews. Coordinates internal teams for timely, high-quality delivery and mentors team members to build capability. Prepares and presents quarterly partner business reviews and performance analytics for payments leadership, integrating automated data collection and qualitative feedback. Establishes expanded reporting as needed and benchmarks partner performance against industry standards. Identifies and recommends process improvements in partner management, reporting, and escalation workflows, implementing enhancements that drive efficiency. Collaborates with internal teams to pilot new technologies, document workflows, and track outcomes to advance automation and operational quality. Manages high-value partner relationships directly, ensuring satisfaction and retention. Develops tailored engagement plans, monitors relationship health, proactively identifies cross-sell opportunities, and ensures alignment on the most strategic and complex relationships with leadership. Represents the payments department at bank and community functions, promoting FFB Bank's positive image and business interests. Maintains a thorough understanding of bank procedures and all relevant banking regulations, ensuring operational standards are consistently met and improved. Pursues ongoing professional development in payments technology, banking regulations, and customer service excellence, seeking certifications and training as appropriate. Takes initiative to effect change through consensus building, negotiation, and conflict resolution and supports additional business activities as needed. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Advanced degree or relevant certifications (e.g., Certified Payments Professional, Project Management Professional) Minimum 3-5 years of payments, merchant services, or fintech experience, with exposure to payment technology platforms, integrations, or partner enablement preferred. Minimum 3-5 years of financial services experience; credit union experience is accepted as an alternative to traditional banking. Minimum 3-5 years in customer-facing roles such as sales, account management, or technical support. Five or more years of demonstrated success in high-value client or partner management preferred. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 00 Yearly Salary PI2667d26c65ce-0597
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Central Operations Specialist III role is vital for executing all Central Operations daily functions as needed in times of staff shortage. Training, supporting and coaching team members is essential in this job. Responsibilities could include processing financial transactions such as exception items, ACH, and wire transfers; managing Smart Safe cash balancing and reconciliation; handling card disputes, levies, and subpoenas; and conducting customer research and account reconciliation. This position will be responsible for training team members in all areas of Central Operations. This position requires accurate and timely completion of tasks, strong attention to detail, and adherence to Federal Reserve Bank requirements. Essential Duties: Completes advanced bank operational functions accurately and on time, following established procedures and deadlines. Processes exception items for DDA, SAV, CD, and FMS accounts, including NSF and non-posted items, as well as returned items from the Federal Reserve Bank. Manages ACH functions, including processing, returns, notifications of change, and death notification entries. Handles incoming and outgoing wires and adjustments with accuracy and compliance. Performs daily SmartSafe and Empyreal Safe balancing, branch cash balancing, and reconciliation of wire and SmartSafe activity. Reviews and processes card disputes, remote deposit capture (RDC) image deposits, and mobile check deposits. Handles legal and regulatory documentation including levies, garnishments, orders to withhold, subpoenas, and summons requests. Prepares check affidavit claims, following with bank until completion. Performs daily RDC review and approval. Performs Mobile check processing. Conducts customer research and resolves account-related issues, including large item processing and stop payments, along with placing holds and generating required reporting. Enters and maintains rate changes and performs maintenance and callback reviews to ensure accurate account records. Performs account reconciliation and certifies all general ledger accounts monthly. Balances all general ledger accounts assigned to Central Operations, including ATM, DIP, Harland Clarke, CDARS, suspense asset/liability accounts, and Federal Reserve accounts. Supports year-end processing, including new account reviews and file maintenance callbacks. Manages Brokered CDs, ensuring timely interest payments and compliance. Performs additional Central Operations functions as needed to support departmental needs and operational continuity. Provide day-to-day support to central operations staff, ensuring they have the necessary resources and guidance to perform their tasks effectively. Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved. Arrives consistently to work and on time; arrives at meetings and appointments on time. Punctuality is especially important for the operations department. Provides effective customer service and assists in resolving problems within given authority. Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, Creates form letters, procedures, and correspondence for use in the Central Operations Department Acts as a point of contact for resolving operational issues, offering practical solutions, and escalating problems when necessary. Assists in the onboarding and training of new staff, ensuring they understand procedures, tools, and best practices. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Advanced degree or Hold an Accreditation in one or more of the following areas AAP, AFPP, NCP, APRP or Similar Accreditation. Minimum 6-10 years of experience central operations support and/or branch support background. retail banking or commercial lending experience, with at least 3-5 years in a compliance regulations and other Bank operational policies capacity required. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas. Experience with CSI Nupoint, Federal Reserve System, TIB and Mozrt preferred or required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain . click apply for full job details
12/10/2025
Full time
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Central Operations Specialist III role is vital for executing all Central Operations daily functions as needed in times of staff shortage. Training, supporting and coaching team members is essential in this job. Responsibilities could include processing financial transactions such as exception items, ACH, and wire transfers; managing Smart Safe cash balancing and reconciliation; handling card disputes, levies, and subpoenas; and conducting customer research and account reconciliation. This position will be responsible for training team members in all areas of Central Operations. This position requires accurate and timely completion of tasks, strong attention to detail, and adherence to Federal Reserve Bank requirements. Essential Duties: Completes advanced bank operational functions accurately and on time, following established procedures and deadlines. Processes exception items for DDA, SAV, CD, and FMS accounts, including NSF and non-posted items, as well as returned items from the Federal Reserve Bank. Manages ACH functions, including processing, returns, notifications of change, and death notification entries. Handles incoming and outgoing wires and adjustments with accuracy and compliance. Performs daily SmartSafe and Empyreal Safe balancing, branch cash balancing, and reconciliation of wire and SmartSafe activity. Reviews and processes card disputes, remote deposit capture (RDC) image deposits, and mobile check deposits. Handles legal and regulatory documentation including levies, garnishments, orders to withhold, subpoenas, and summons requests. Prepares check affidavit claims, following with bank until completion. Performs daily RDC review and approval. Performs Mobile check processing. Conducts customer research and resolves account-related issues, including large item processing and stop payments, along with placing holds and generating required reporting. Enters and maintains rate changes and performs maintenance and callback reviews to ensure accurate account records. Performs account reconciliation and certifies all general ledger accounts monthly. Balances all general ledger accounts assigned to Central Operations, including ATM, DIP, Harland Clarke, CDARS, suspense asset/liability accounts, and Federal Reserve accounts. Supports year-end processing, including new account reviews and file maintenance callbacks. Manages Brokered CDs, ensuring timely interest payments and compliance. Performs additional Central Operations functions as needed to support departmental needs and operational continuity. Provide day-to-day support to central operations staff, ensuring they have the necessary resources and guidance to perform their tasks effectively. Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved. Arrives consistently to work and on time; arrives at meetings and appointments on time. Punctuality is especially important for the operations department. Provides effective customer service and assists in resolving problems within given authority. Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, Creates form letters, procedures, and correspondence for use in the Central Operations Department Acts as a point of contact for resolving operational issues, offering practical solutions, and escalating problems when necessary. Assists in the onboarding and training of new staff, ensuring they understand procedures, tools, and best practices. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Advanced degree or Hold an Accreditation in one or more of the following areas AAP, AFPP, NCP, APRP or Similar Accreditation. Minimum 6-10 years of experience central operations support and/or branch support background. retail banking or commercial lending experience, with at least 3-5 years in a compliance regulations and other Bank operational policies capacity required. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas. Experience with CSI Nupoint, Federal Reserve System, TIB and Mozrt preferred or required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain . click apply for full job details
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PIa4d7ffc266bf-6376
12/10/2025
Full time
Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position : The Territory Sales Manager is responsible for driving the growth of FFB Bank's merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high-impact role with strong growth potential in a performance-driven environment. This position offers a market-competitive base salary, complemented by a structured ramp-up bonus designed to reward early performance and accelerate long-term success. Additional compensation includes one-time payouts, quarterly bonuses, and profit share, with clear opportunities for career growth based on performance Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business. Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions. Prepares proposals and performs sales presentations and product training at client locations. Prepares client implementation documents. Prepares and maintains client files. Performs follow up with Merchant Services referrals from bank employees. Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. Monitors portfolio reports (low volume, no activity, inventory record). Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. Performs periodic portfolio reviews to identify revenue opportunities. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Requirements: Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experience with digital onboarding tools or virtual sales platforms. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. Compensation details: 0 Yearly Salary PIa4d7ffc266bf-6376
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Central Operations Specialist II role is vital for executing routine bank operations and meeting daily customer and staff needs through effective system management and exceptional service. Responsibilities include processing financial transactions such as exception items, ACH, and wire transfers; managing Smart Safe cash balancing and reconciliation; handling card disputes, levies, and subpoenas; and conducting customer research and account reconciliation. This position requires accurate and timely completion of tasks, strong attention to detail, and adherence to Federal Reserve Bank requirements. Essential Duties: Completes routine bank operational functions accurately and on time, in accordance with established procedures. Processes exception items for DDA, SAV, CD, and FMS accounts, including NSF and non-posted items, as well as returned items from the Federal Reserve Bank. Handles ACH processing tasks, including returns, notifications of change, and death notification entries. Manages incoming and outgoing wires and adjustments, ensuring timely and accurate execution. Performs daily SmartSafe and HardCar deposits, branch cash balancing, and reconciles wire and SmartSafe activity. Reviews and processes mobile check deposits and Remote Deposit Capture image deposits. Handles card disputes and processes legal documentation, including levies, garnishments, orders to withhold, subpoenas, and summons requests. Conducts customer research and manages large item processing, stop payments, account holds, and related reporting. Performs daily RDC review and approval. Performs Mobile check processing. Performs account reconciliation, maintenance review, and callback review to ensure accuracy and compliance. Writes procedures for areas of responsibility in Central Operations. Performs Certifications, balances all general leger account in Central Operations. Performs Mozrt Settlement, and wire recon. Performs account reconciliation, maintenance review, and callback review to ensure accuracy and compliance. Enters and maintains rate changes in the system with precision and timeliness. Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved. Arrives consistently to work and on time; arrives at meetings and appointments on time. Punctuality is especially important for the operations department. Provides effective customer service and assists in resolving problems within given authority. Records, files, scan documents, updates information, and sorts mail and/or reports as required. Maintains knowledge of Federal Reserve Bank posting and entry requirements. Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Generates routine letters reports, forms, procedures, and correspondence. Provide day-to-day support to central operations staff, ensuring they have the necessary resources and guidance to perform their tasks effectively. Act as a point of contact for resolving operational issues, offering practical solutions, and escalating problems when necessary. Assist in the onboarding and training of new staff, ensuring they understand procedures, tools, and best practices. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Advanced degree or relevant certifications strongly preferred for senior-level roles. Minimum of 3-5 years of experience in financial services, with a focus on central operations support, bank account balancing, and general ledger account reconciliation required. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas. Experience with CSI Nupoint, Federal Reserve System preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. . click apply for full job details
12/10/2025
Full time
Description: Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Central Operations Specialist II role is vital for executing routine bank operations and meeting daily customer and staff needs through effective system management and exceptional service. Responsibilities include processing financial transactions such as exception items, ACH, and wire transfers; managing Smart Safe cash balancing and reconciliation; handling card disputes, levies, and subpoenas; and conducting customer research and account reconciliation. This position requires accurate and timely completion of tasks, strong attention to detail, and adherence to Federal Reserve Bank requirements. Essential Duties: Completes routine bank operational functions accurately and on time, in accordance with established procedures. Processes exception items for DDA, SAV, CD, and FMS accounts, including NSF and non-posted items, as well as returned items from the Federal Reserve Bank. Handles ACH processing tasks, including returns, notifications of change, and death notification entries. Manages incoming and outgoing wires and adjustments, ensuring timely and accurate execution. Performs daily SmartSafe and HardCar deposits, branch cash balancing, and reconciles wire and SmartSafe activity. Reviews and processes mobile check deposits and Remote Deposit Capture image deposits. Handles card disputes and processes legal documentation, including levies, garnishments, orders to withhold, subpoenas, and summons requests. Conducts customer research and manages large item processing, stop payments, account holds, and related reporting. Performs daily RDC review and approval. Performs Mobile check processing. Performs account reconciliation, maintenance review, and callback review to ensure accuracy and compliance. Writes procedures for areas of responsibility in Central Operations. Performs Certifications, balances all general leger account in Central Operations. Performs Mozrt Settlement, and wire recon. Performs account reconciliation, maintenance review, and callback review to ensure accuracy and compliance. Enters and maintains rate changes in the system with precision and timeliness. Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved. Arrives consistently to work and on time; arrives at meetings and appointments on time. Punctuality is especially important for the operations department. Provides effective customer service and assists in resolving problems within given authority. Records, files, scan documents, updates information, and sorts mail and/or reports as required. Maintains knowledge of Federal Reserve Bank posting and entry requirements. Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Generates routine letters reports, forms, procedures, and correspondence. Provide day-to-day support to central operations staff, ensuring they have the necessary resources and guidance to perform their tasks effectively. Act as a point of contact for resolving operational issues, offering practical solutions, and escalating problems when necessary. Assist in the onboarding and training of new staff, ensuring they understand procedures, tools, and best practices. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs. Requirements: Bachelor's degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Advanced degree or relevant certifications strongly preferred for senior-level roles. Minimum of 3-5 years of experience in financial services, with a focus on central operations support, bank account balancing, and general ledger account reconciliation required. Proficient analytical and problem-solving skills; capable of interpreting complex data and providing meaningful insights. Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas. Experience with CSI Nupoint, Federal Reserve System preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities. . click apply for full job details
Description: Position: Member Services Consultant II Pay Range: $21.13 to $31.69 FLSA Classification: Non-exempt Who We Are: Foothill Credit Union is a full-service financial institution proudly rooted at the foothill of the San Gabriel Valley (SGV), serving members of our select employer groups (SEGs)-primarily in education, healthcare, and municipal government-as well as individuals, families, and more than 250 businesses in the SGV and surrounding areas. Exceptional service is our promise to members. We've earned a prestigious five-star rating from Bauer Financial, placing us among the top institutions in our peer group. CUNA recognized us with the 2021 Member Benefits Top Performance accolade for delivering an average direct benefit of $690 per member household. During Q4 2024, we achieved the ranking in overall return of value to members (ROM) among peer credit unions ($700MM-$1B) in California, according to Callahan & Associates. As a dedicated community advocate, Foothill actively partners with local businesses and organizations to support meaningful causes. Through events, sponsorships, and fundraising efforts, we actively give back to the individuals and groups that make up the core of our community. Benefits and Perks: 100% covered medical/dental/vision for employees 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off About the Role: The Member Services Consultant II (MSCII) plays a key role in shaping exceptional member experiences at Foothill Credit Union. As a trusted financial partner, the MSCII builds meaningful relationships with members, helping them make confident decisions and achieve their financial goals. Through thoughtful conversations and a deep understanding of each member's needs, the MSCII recommends products and services that truly make a difference in their financial well-being. Driven by curiosity and a commitment to growth, the MSCII continuously expands their knowledge of Foothill's offerings, operations, and compliance standards-ensuring every interaction reflects the highest level of service, integrity, and expertise. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Process and open New Accounts through Meridian while complying with eligibility and regulatory requirements Set up home banking services, including e-statements, for new and existing members Order checks and manage account-related services such as stop payments and payroll deductions and process authorization forms and related documentation accurately Perform file maintenance, including account updates and changes Renew, update, and maintain certificate and IRA accounts; respond to basic IRA inquiries Accept loan applications using Meridian Link, identifying the best consumer loan products for members Obtain credit reports during account openings for comprehensive credit analysis and processing Process and sign loan documentation for HELOC, Home Advantage, and personal loans Provide Notary Services and Medallion Stamp Certification as needed Maintain attestation for NMLS# (Nationwide Multistate Licensing System) Follow up with members via phone and email to ensure timely completion of services and applications Conduct outbound telemarketing to engage current and prospective members Complete required reports and records accurately and in a timely manner Attend scheduled meetings and training sessions as required Perform research and other clerical support duties as assigned Ensure work area is clean, secure, and organized at all times Provide support across multiple branch locations as needed Perform additional duties and responsibilities as assigned Requirements: Experience/Education Requirements: High school diploma or equivalent 3-5 years in a member service-oriented position or one (1) year as an MSC l or personal banker, preferably within credit union operations working in such departments as New Accounts. IRA's, Lending. ATM, etc. Good understanding of Credit Union services and products Experience processing home equity line of credit and cross-selling credit union services Notary Services Desired certifications in the following areas: Certified IRA Specialist NMLS Other Skills and Abilities: Excellent verbal and written skills Excellent interpersonal and customer service skills Excellent time management skills Ability to identify member opportunities for financial improvement, communicate recommendations, and provide support Ability to make sound judgments Ability to organize and prioritize tasks while maintaining detailed, accurate records Ability to maintain a professional image Proficient math skills Proficient with Microsoft Office Suite Bilingual (Spanish/English) preferred Consistent attendance Foothill Credit Union is an Equal Opportunity Employer. It does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, intersectionality, status as a veteran, and basis of disability or any other federal, state, or local protected class. Compensation details: 21.13-13.69 Hourly Wage PIb476ec701bda-0140
12/10/2025
Full time
Description: Position: Member Services Consultant II Pay Range: $21.13 to $31.69 FLSA Classification: Non-exempt Who We Are: Foothill Credit Union is a full-service financial institution proudly rooted at the foothill of the San Gabriel Valley (SGV), serving members of our select employer groups (SEGs)-primarily in education, healthcare, and municipal government-as well as individuals, families, and more than 250 businesses in the SGV and surrounding areas. Exceptional service is our promise to members. We've earned a prestigious five-star rating from Bauer Financial, placing us among the top institutions in our peer group. CUNA recognized us with the 2021 Member Benefits Top Performance accolade for delivering an average direct benefit of $690 per member household. During Q4 2024, we achieved the ranking in overall return of value to members (ROM) among peer credit unions ($700MM-$1B) in California, according to Callahan & Associates. As a dedicated community advocate, Foothill actively partners with local businesses and organizations to support meaningful causes. Through events, sponsorships, and fundraising efforts, we actively give back to the individuals and groups that make up the core of our community. Benefits and Perks: 100% covered medical/dental/vision for employees 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off About the Role: The Member Services Consultant II (MSCII) plays a key role in shaping exceptional member experiences at Foothill Credit Union. As a trusted financial partner, the MSCII builds meaningful relationships with members, helping them make confident decisions and achieve their financial goals. Through thoughtful conversations and a deep understanding of each member's needs, the MSCII recommends products and services that truly make a difference in their financial well-being. Driven by curiosity and a commitment to growth, the MSCII continuously expands their knowledge of Foothill's offerings, operations, and compliance standards-ensuring every interaction reflects the highest level of service, integrity, and expertise. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Process and open New Accounts through Meridian while complying with eligibility and regulatory requirements Set up home banking services, including e-statements, for new and existing members Order checks and manage account-related services such as stop payments and payroll deductions and process authorization forms and related documentation accurately Perform file maintenance, including account updates and changes Renew, update, and maintain certificate and IRA accounts; respond to basic IRA inquiries Accept loan applications using Meridian Link, identifying the best consumer loan products for members Obtain credit reports during account openings for comprehensive credit analysis and processing Process and sign loan documentation for HELOC, Home Advantage, and personal loans Provide Notary Services and Medallion Stamp Certification as needed Maintain attestation for NMLS# (Nationwide Multistate Licensing System) Follow up with members via phone and email to ensure timely completion of services and applications Conduct outbound telemarketing to engage current and prospective members Complete required reports and records accurately and in a timely manner Attend scheduled meetings and training sessions as required Perform research and other clerical support duties as assigned Ensure work area is clean, secure, and organized at all times Provide support across multiple branch locations as needed Perform additional duties and responsibilities as assigned Requirements: Experience/Education Requirements: High school diploma or equivalent 3-5 years in a member service-oriented position or one (1) year as an MSC l or personal banker, preferably within credit union operations working in such departments as New Accounts. IRA's, Lending. ATM, etc. Good understanding of Credit Union services and products Experience processing home equity line of credit and cross-selling credit union services Notary Services Desired certifications in the following areas: Certified IRA Specialist NMLS Other Skills and Abilities: Excellent verbal and written skills Excellent interpersonal and customer service skills Excellent time management skills Ability to identify member opportunities for financial improvement, communicate recommendations, and provide support Ability to make sound judgments Ability to organize and prioritize tasks while maintaining detailed, accurate records Ability to maintain a professional image Proficient math skills Proficient with Microsoft Office Suite Bilingual (Spanish/English) preferred Consistent attendance Foothill Credit Union is an Equal Opportunity Employer. It does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, intersectionality, status as a veteran, and basis of disability or any other federal, state, or local protected class. Compensation details: 21.13-13.69 Hourly Wage PIb476ec701bda-0140
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PI0ecae717a0d7-8564
12/10/2025
Full time
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PI0ecae717a0d7-8564
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PIb7d875475c5c-8563
12/10/2025
Full time
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PIb7d875475c5c-8563
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PI9905cd33b2e3-8562
12/10/2025
Full time
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PI9905cd33b2e3-8562
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PI5ca1c-8560
12/10/2025
Full time
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PI5ca1c-8560
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PIb7b5e8cc75a9-8559
12/10/2025
Full time
Availa Bank Description: EEO employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. BANK REGIONAL RETAIL LEADER POSITION SUMMARY The Regional Retail Leader is responsible for implementing and executing strategic initiatives for the retail team in assigned locations. This position is responsible for driving growth through fostering a positive culture and environment focused on customer needs and employee engagement. The Regional Retail Leader will spend time in all retail locations with an added focus on coaching and sales activities. BENEFITS Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include: Medical, Dental & Vision Plans Option for Health Savings Account (HSA) Life Insurance (Company paid for employee) 401K and Employee Stock Ownership Plan (ESOP) Company Paid Short & Long Term Disability Insurance Flexible Spending Account (FSA) & Dependent Care Eligibility for Tuition Assistance and Discounts Employee Assistance Program (EAP) BANK REGIONAL RETAIL LEADER ESSENTIAL DUTIES AND ACCOUNTABILITIES Coach, lead, and manage Branch Managers and/or Assistant Branch Managers and their teams to effectively execute the retail department's strategic initiatives. Provide visionary leadership to foster a culture of customer focus and high engagement within the Universal Banking team. Promote a positive work culture by recognizing strong performance, supporting employee engagement, and developing action plans to enhance the employee experience. Conduct regular visits to all branch locations, providing one-on-one coaching, monitoring sales activities, and recognizing key achievements. Develop and execute the Universal Banker strategy to drive growth and profitability. Collaborate with the Director of Retail Banking and Market Presidents to align market goals with the bank's overarching strategy. Implement and coach an advice-driven sales process that emphasizes customer-centric solutions. Identify performance gaps and create and implement action plans to meet bank objectives. Source and manage deposit portfolio. Consumer lending training and approvals for the designated region. Requirements: BANK REGIONAL RETAIL LEADER ROLE QUALIFICATIONS: Education Bachelor's degree in a business or sales-related discipline. Experience The ideal candidate will have: Minimum 2 years in a multiple location leadership role (banking environment a plus) Strong sales and negotiation skills 6-8 years extensive experience in a comparable position may be a substitute for education Other Skills and Abilities Demonstrates a record of positive leadership Ability to challenge, train and motivate a team to achieve high production goals Exceptional oral and written communication skills with the ability to apply common sense to carry out instructions and instruct others, understand procedures, write reports and correspondence, and speak clearly to customers and employees Exceptional interpersonal skills to represent the bank in a professional manner when dealing with customers and potential customers Ability to interact with internal teams and customers with tact, diplomacy, and confidentiality Ability to lead a diverse team, monitor employee engagement and foster a positive working environment in the assigned market(s) Demonstrate a "lead by example" mentality Travel to all retail locations to support communication and coaching efforts and achieve desired results SUPERVISORY RESPONSIBILITIES This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PIb7b5e8cc75a9-8559
Civista Bank Description: Position Purpose: A Personal Banker (PB) is responsible for maintaining and building customer relationships by creating an exceptional customer experience through their knowledge of available products and services. The PB demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Creating an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products and referring partners to our customers in order to grow the branch and the bank. Dedication to personal growth through daily learning. Adapting to current and new procedures and systems to grow the organization and the team. Ensuring Operational tasks are followed & completed daily. Execute customer requests with speed and accuracy. Maintain cash levels and outages within the parameters of the established guidelines. Constant, consistent communication internally and externally. Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: Qualifications, Knowledge and Skills: Customer service, sales, and cash handling experience preferred. Excellent oral, written and presentation skills Detail oriented with the ability to work under deadlines with frequent interruptions. High School diploma or equivalent required. Above average knowledge of technology and willingness to adapt to new software technologies. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI89e2128dc5-
12/10/2025
Full time
Civista Bank Description: Position Purpose: A Personal Banker (PB) is responsible for maintaining and building customer relationships by creating an exceptional customer experience through their knowledge of available products and services. The PB demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Creating an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products and referring partners to our customers in order to grow the branch and the bank. Dedication to personal growth through daily learning. Adapting to current and new procedures and systems to grow the organization and the team. Ensuring Operational tasks are followed & completed daily. Execute customer requests with speed and accuracy. Maintain cash levels and outages within the parameters of the established guidelines. Constant, consistent communication internally and externally. Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: Qualifications, Knowledge and Skills: Customer service, sales, and cash handling experience preferred. Excellent oral, written and presentation skills Detail oriented with the ability to work under deadlines with frequent interruptions. High School diploma or equivalent required. Above average knowledge of technology and willingness to adapt to new software technologies. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI89e2128dc5-
As a Universal Banker II at M&F Bank, you will experience the perfect blend of handling a client's banking needs from sales to service. The Universal Banker II processes and initiates various financial transactions for the bank customers and assists the Branch Manager in the development of new business through referrals in efforts to increase profitability within the designated market area. The Universal Banker II acts in a supervisory capacity when the Branch Manager is out of the office. The position will also have a loan goal and will assist customers with Masterlines, auto loans and Home Equity Lines of Credit. The Universal Banker II provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account openings. The associate must be enthusiastic about developing and maintain relationships with customers in order to achieve banking and individual sales goals, loan goals and objectives. Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience. GENERAL QUALIFICATIONS Knowledge: Associates degree or equivalent in business or related field is required. Required Experience: A minimum of 36 months of financial institution experience with a strong emphasis on accurate cash handling, demonstrated proactive sales, and opening new accounts. A minimum of 12 months of demonstrated experience processing consumer loans is also required. Supervisory experience a plus. Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task. Exceptional customer service skills. Customer focus and excellent or organizational skills. Preferred Skills: Bilingual language skills (English and Spanish) PI923e74ff260c-0168
12/09/2025
Full time
As a Universal Banker II at M&F Bank, you will experience the perfect blend of handling a client's banking needs from sales to service. The Universal Banker II processes and initiates various financial transactions for the bank customers and assists the Branch Manager in the development of new business through referrals in efforts to increase profitability within the designated market area. The Universal Banker II acts in a supervisory capacity when the Branch Manager is out of the office. The position will also have a loan goal and will assist customers with Masterlines, auto loans and Home Equity Lines of Credit. The Universal Banker II provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account openings. The associate must be enthusiastic about developing and maintain relationships with customers in order to achieve banking and individual sales goals, loan goals and objectives. Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience. GENERAL QUALIFICATIONS Knowledge: Associates degree or equivalent in business or related field is required. Required Experience: A minimum of 36 months of financial institution experience with a strong emphasis on accurate cash handling, demonstrated proactive sales, and opening new accounts. A minimum of 12 months of demonstrated experience processing consumer loans is also required. Supervisory experience a plus. Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task. Exceptional customer service skills. Customer focus and excellent or organizational skills. Preferred Skills: Bilingual language skills (English and Spanish) PI923e74ff260c-0168
