Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Local Government Federal Credit Union
Raleigh, North Carolina
Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The individual who excels in this position will have demonstrated experience in multiple information security technologies, including, but not limited to: SIEM, SOAR, email security, vulnerability management, network, and endpoint security controls. The individual will also play a key role in deployment, troubleshooting, testing, risk rating, and maintaining cyber security tools, platforms, and programs within the credit union. The successful candidate will display a passion for developing new skills in the field of information security. The Senior Cyber Security Engineer will actively participate in incident response, security program and control implementation, administration, automation, and documentation. The individual will assist internal teams as well as external service providers on technical projects. NORMAL DAY-TO-DAY WORK Research, engineer, design, and implement security solutions to enhance the management of cyber security risks within the credit union. Support the day-to-day maintenance of all cyber security applications, including administration, deployment, troubleshooting and maintaining all cyber security tools. Create and maintain playbooks, standards, automation, processes, and procedures around security disciplines with a focus on administration of platforms. Identify, design and complete regular security audits related to administrative access and activities for security platforms as well as perform regular security audits as required. Research, recommend, implement changes and additions to security controls and business application solutions. Identify and track metrics related to performance and improvements to related cyber security tools. Develop, respond to and investigate alerts related to misuse of credit union technology. Create and edit scripts for integration and analysis of all cyber security controls for coverage and effectiveness. Serve as a backup for incident response, ensuring readiness to take immediate action in the event of security breaches or system incidents, providing support in containment, analysis, and remediation efforts. Stay informed of tools, techniques and components utilized in the industry through research and apply this knowledge to system(s) being secured. Work with end-users to identify and mitigate security threats. Understand and support team, department, applicable credit union regulations (NCUA), policies and procedures, strategic goals, and vision. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. Minimum 7 - 9 years' experience in an information security, systems administration or IT engineering role. Solid experience and understanding of incident response, vulnerability management, security engineering, security automation, risk rating, network security, threat intelligence and systems administration concepts. Experience tuning rules that identify anomalous and/or suspicious behavior within SIEM, IDS/IPS, and similar platforms. Ability to work flexible hours and weekends as needed, as well as participate in a 24/7 rotation schedule. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer). Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. BA/BS in Information Technology, Information Security, Information Assurance or equivalent experience. Experience managing Active Directory, and ADFS. Experience with regular expressions and scripting (PowerShell, python, bash, etc.). Familiarity with network and systems administration and operations concepts. Comfortable with multiple operating systems, including Windows, macOS, and Linux. Certifications in one or more Information Security Domains or on security platforms (Security+, GSEC, CISSP, GCIH, GCED, GDSA, etc.). Requirements: PI9c5f04f8ed8c-4686
12/11/2025
Full time
Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The individual who excels in this position will have demonstrated experience in multiple information security technologies, including, but not limited to: SIEM, SOAR, email security, vulnerability management, network, and endpoint security controls. The individual will also play a key role in deployment, troubleshooting, testing, risk rating, and maintaining cyber security tools, platforms, and programs within the credit union. The successful candidate will display a passion for developing new skills in the field of information security. The Senior Cyber Security Engineer will actively participate in incident response, security program and control implementation, administration, automation, and documentation. The individual will assist internal teams as well as external service providers on technical projects. NORMAL DAY-TO-DAY WORK Research, engineer, design, and implement security solutions to enhance the management of cyber security risks within the credit union. Support the day-to-day maintenance of all cyber security applications, including administration, deployment, troubleshooting and maintaining all cyber security tools. Create and maintain playbooks, standards, automation, processes, and procedures around security disciplines with a focus on administration of platforms. Identify, design and complete regular security audits related to administrative access and activities for security platforms as well as perform regular security audits as required. Research, recommend, implement changes and additions to security controls and business application solutions. Identify and track metrics related to performance and improvements to related cyber security tools. Develop, respond to and investigate alerts related to misuse of credit union technology. Create and edit scripts for integration and analysis of all cyber security controls for coverage and effectiveness. Serve as a backup for incident response, ensuring readiness to take immediate action in the event of security breaches or system incidents, providing support in containment, analysis, and remediation efforts. Stay informed of tools, techniques and components utilized in the industry through research and apply this knowledge to system(s) being secured. Work with end-users to identify and mitigate security threats. Understand and support team, department, applicable credit union regulations (NCUA), policies and procedures, strategic goals, and vision. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. Minimum 7 - 9 years' experience in an information security, systems administration or IT engineering role. Solid experience and understanding of incident response, vulnerability management, security engineering, security automation, risk rating, network security, threat intelligence and systems administration concepts. Experience tuning rules that identify anomalous and/or suspicious behavior within SIEM, IDS/IPS, and similar platforms. Ability to work flexible hours and weekends as needed, as well as participate in a 24/7 rotation schedule. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer). Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. BA/BS in Information Technology, Information Security, Information Assurance or equivalent experience. Experience managing Active Directory, and ADFS. Experience with regular expressions and scripting (PowerShell, python, bash, etc.). Familiarity with network and systems administration and operations concepts. Comfortable with multiple operating systems, including Windows, macOS, and Linux. Certifications in one or more Information Security Domains or on security platforms (Security+, GSEC, CISSP, GCIH, GCED, GDSA, etc.). Requirements: PI9c5f04f8ed8c-4686
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: Salary: $18.00 - $20.00 Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it. Preventative care is 100% covered (free) on all plans. PTO is offered to full-time and part-time employees. 11 days of PTO and 10 paid holidays annually. Option to participate in the 401K plan with employer match. $15,000 in employee Life Insurance paid for by Metropolitan Ministries. Employee Assistance Program Option to participate in supplemental group insurance plans at affordable rates. Tuition reimbursement program Training and career development. Discounted membership at the YMCA. Job Functions: The Help Desk Support Level II's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, upgrading all PC hardware, software and equipment to ensure optimal performance. Receiving, prioritizing, documenting, and actively resolving end user help requests. Essential Responsibilities: Troubleshoot problem areas (in person, remote, by telephone, or via e-mail) in a timely fashion and provide end-user assistance. Assist systems staff when deploying new software and upgrade installations. Provide quality technical support services and customer service on a consistent basis. Support relating to technical issues involving Microsoft's core business applications and operating systems Support for client-specific applications including cloud-based services Basic technical support at the network level: LAN Troubleshoot a variety of computers, IP phones, peripherals, networking, or related software and hardware issues. Assist in workstation life cycle rotations. Provide and apply accurate and efficient technical and practical solutions to solve customer issues. Identifying and escalating issues quickly to responsibility owner. Document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer interaction, ensuring completion before closing service requests. Maintain technical asset inventory. Develop user training manuals, help sheets, frequently asked questions and procedures. Consistently meet and exceed goals and service levels for customer service, technical quality and first call resolution. Basic understanding of the needs of the organization and its mission. Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attend required staff meetings and on-going trainings. Complete other duties as assigned. Requirements: Education and Experience: Computer science coursework or equivalent work experience: 2 years A+ and/or Network + certifications are a plus. A minimum of 3-years of experience in a help desk support environment is required. Experience with service desk ticketing systems. Experience supporting Microsoft Office 365. Experience with Active Directory (account management). Skills Requirements: Troubleshooting of Microsoft Windows operating systems. Troubleshooting of Mobile and tablet operating systems such as Android and iOS. Knowledge of Virus/Malware removal processes. Ability to properly install, configure, and troubleshoot peripherals such as printers, scanners, webcams and other various devices. Excellent verbal and written communication skills. Ability to continually learn, be trained, and accept constructive feedback. Able to keep organized and efficient while handling multiple tasks or multiple customers at the same time. Detailed and goal oriented. Strong and dedicated work ethic. Ability to manage time effectively. Physical Requirements: Must be able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must be able to lift 50 lbs. or more. Must give in-person, hands-on help at the deskside level and may be asked to work in an outdoor environment. Other: Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record. Must be able to work flexible schedules during the holiday season (October-December) and special events. Must work from our Tampa, FL campus. Must have reliable transportation. Able to work regular hours with possible weekend work, open availability and flexibility as needed, we are a 24/7 operation and some local travel may be required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or via email at Compensation details: 18-20 Hourly Wage PI269df-5622
12/11/2025
Full time
Description: About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: Salary: $18.00 - $20.00 Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it. Preventative care is 100% covered (free) on all plans. PTO is offered to full-time and part-time employees. 11 days of PTO and 10 paid holidays annually. Option to participate in the 401K plan with employer match. $15,000 in employee Life Insurance paid for by Metropolitan Ministries. Employee Assistance Program Option to participate in supplemental group insurance plans at affordable rates. Tuition reimbursement program Training and career development. Discounted membership at the YMCA. Job Functions: The Help Desk Support Level II's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, upgrading all PC hardware, software and equipment to ensure optimal performance. Receiving, prioritizing, documenting, and actively resolving end user help requests. Essential Responsibilities: Troubleshoot problem areas (in person, remote, by telephone, or via e-mail) in a timely fashion and provide end-user assistance. Assist systems staff when deploying new software and upgrade installations. Provide quality technical support services and customer service on a consistent basis. Support relating to technical issues involving Microsoft's core business applications and operating systems Support for client-specific applications including cloud-based services Basic technical support at the network level: LAN Troubleshoot a variety of computers, IP phones, peripherals, networking, or related software and hardware issues. Assist in workstation life cycle rotations. Provide and apply accurate and efficient technical and practical solutions to solve customer issues. Identifying and escalating issues quickly to responsibility owner. Document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer interaction, ensuring completion before closing service requests. Maintain technical asset inventory. Develop user training manuals, help sheets, frequently asked questions and procedures. Consistently meet and exceed goals and service levels for customer service, technical quality and first call resolution. Basic understanding of the needs of the organization and its mission. Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attend required staff meetings and on-going trainings. Complete other duties as assigned. Requirements: Education and Experience: Computer science coursework or equivalent work experience: 2 years A+ and/or Network + certifications are a plus. A minimum of 3-years of experience in a help desk support environment is required. Experience with service desk ticketing systems. Experience supporting Microsoft Office 365. Experience with Active Directory (account management). Skills Requirements: Troubleshooting of Microsoft Windows operating systems. Troubleshooting of Mobile and tablet operating systems such as Android and iOS. Knowledge of Virus/Malware removal processes. Ability to properly install, configure, and troubleshoot peripherals such as printers, scanners, webcams and other various devices. Excellent verbal and written communication skills. Ability to continually learn, be trained, and accept constructive feedback. Able to keep organized and efficient while handling multiple tasks or multiple customers at the same time. Detailed and goal oriented. Strong and dedicated work ethic. Ability to manage time effectively. Physical Requirements: Must be able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must be able to lift 50 lbs. or more. Must give in-person, hands-on help at the deskside level and may be asked to work in an outdoor environment. Other: Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record. Must be able to work flexible schedules during the holiday season (October-December) and special events. Must work from our Tampa, FL campus. Must have reliable transportation. Able to work regular hours with possible weekend work, open availability and flexibility as needed, we are a 24/7 operation and some local travel may be required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or via email at Compensation details: 18-20 Hourly Wage PI269df-5622
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Tools & Equipment Technical Sales Specialist Job Summary The Tools and Equipment Technical Sales Specialist is responsible for generating and increasing Tools and Equipment sales through NAPA stores and the end user accounts they service. This customer facing role focuses on coordinating and implementing market share-driving products and programs as the street level within a defined sales territory. Position Performance Measures: Achievement of sales targets and revenue goals for Tools and Equipment End user dealer calls Program implementation Lead generation Sales lead conversion Responsibilities Customer relationship responsibilities Problem solving by identifying and addressing customer concerns through discovery and a methodical approach Effectively convey product information Effectively manage time within assigned territory and setting sales priorities based on product knowledge and customer relationships Demonstrate passion for the product, industry, and the sales process Flexibility in processes being able to adjust your approach based on customer preference and market conditions Maintain strong relationships and consistent communication to promote product and services Work closely with store decision makers to expand business volume by identifying and converting sales opportunities Identify customer needs and collaborate with local store and distribution center teams to provide solutions to those needs Coordinate with NAPA T & E account support specialists for order entry, tracking, confirmation of purchase orders, and billings adjustments Leverage team knowledge of peers and suppliers to advance personal knowledge Identify areas of opportunity and advise management accordingly Maintain and advance understanding of product offerings, education, programs, warranties, and rebates Communicate regularly with managers, vendors, and colleagues with pertinent information regarding sales, service, or challenges Perform periodic account reviews to update management on key progress indicators Any other duties assigned by director supervisor Qualifications Bachelor's degree in business, Marketing, or related field; advanced degree or relevant certifications are preferred Sales management experience, preferably within the automotive aftermarket or tools and equipment industry Proven track record of meeting or exceeding sales goals Strong leadership skills Excellent communication, negotiation, and interpersonal skills Ability to think strategically and execute tactically in a fast-paced environment Proficient with CRM and sales analytics tools Preferred Qualifications Advanced degrees or professional certifications related to sales or management Experience managing geographically dispersed sales teams Deep knowledge of automotive tools and equipment market Leadership Embodies the following values: serve, perform, influence, respect, innovate, team. Effectively communicates by motivating and inspiring others through clear and proactive communication. Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. Makes balanced decisions and thinks strategically by being a forward thinker. Physical Demands / Working Environment Typical workday conducted in office and customer site environments. Ability to travel up to 75% of the time. Be able to sit or stand for up to 9 hours/day. Exposed to vibrations and dust, with noise level at moderate to low decibels. Must be able to lift up to 50 pounds at times. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. We offer a competitive starting salary of $ 65,000.00 for this position. Please note that total compensation may vary based on individual skills, experience, and qualifications. We believe in rewarding our employees fairly and encourage candidates to discuss their unique backgrounds during the interview process. Benefits: Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
12/11/2025
Full time
Tools & Equipment Technical Sales Specialist Job Summary The Tools and Equipment Technical Sales Specialist is responsible for generating and increasing Tools and Equipment sales through NAPA stores and the end user accounts they service. This customer facing role focuses on coordinating and implementing market share-driving products and programs as the street level within a defined sales territory. Position Performance Measures: Achievement of sales targets and revenue goals for Tools and Equipment End user dealer calls Program implementation Lead generation Sales lead conversion Responsibilities Customer relationship responsibilities Problem solving by identifying and addressing customer concerns through discovery and a methodical approach Effectively convey product information Effectively manage time within assigned territory and setting sales priorities based on product knowledge and customer relationships Demonstrate passion for the product, industry, and the sales process Flexibility in processes being able to adjust your approach based on customer preference and market conditions Maintain strong relationships and consistent communication to promote product and services Work closely with store decision makers to expand business volume by identifying and converting sales opportunities Identify customer needs and collaborate with local store and distribution center teams to provide solutions to those needs Coordinate with NAPA T & E account support specialists for order entry, tracking, confirmation of purchase orders, and billings adjustments Leverage team knowledge of peers and suppliers to advance personal knowledge Identify areas of opportunity and advise management accordingly Maintain and advance understanding of product offerings, education, programs, warranties, and rebates Communicate regularly with managers, vendors, and colleagues with pertinent information regarding sales, service, or challenges Perform periodic account reviews to update management on key progress indicators Any other duties assigned by director supervisor Qualifications Bachelor's degree in business, Marketing, or related field; advanced degree or relevant certifications are preferred Sales management experience, preferably within the automotive aftermarket or tools and equipment industry Proven track record of meeting or exceeding sales goals Strong leadership skills Excellent communication, negotiation, and interpersonal skills Ability to think strategically and execute tactically in a fast-paced environment Proficient with CRM and sales analytics tools Preferred Qualifications Advanced degrees or professional certifications related to sales or management Experience managing geographically dispersed sales teams Deep knowledge of automotive tools and equipment market Leadership Embodies the following values: serve, perform, influence, respect, innovate, team. Effectively communicates by motivating and inspiring others through clear and proactive communication. Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. Makes balanced decisions and thinks strategically by being a forward thinker. Physical Demands / Working Environment Typical workday conducted in office and customer site environments. Ability to travel up to 75% of the time. Be able to sit or stand for up to 9 hours/day. Exposed to vibrations and dust, with noise level at moderate to low decibels. Must be able to lift up to 50 pounds at times. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. We offer a competitive starting salary of $ 65,000.00 for this position. Please note that total compensation may vary based on individual skills, experience, and qualifications. We believe in rewarding our employees fairly and encourage candidates to discuss their unique backgrounds during the interview process. Benefits: Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. We are seeking a cybersecurity-focused co-op student to assist in the design, deployment, and monitoring of a cloud-based Operational Technology (OT) honeypot. This role offers hands-on experience in threat detection, network segmentation, and cloud integration, with potential interaction between virtual and physical lab environments. Assist in the deployment and configuration of a cloud-based OT honeypot (e.g., using AWS, Azure, or GCP). Support integration between the honeypot and physical lab infrastructure. Configure network segmentation and firewall rules to isolate honeypot traffic. Monitor honeypot activity and analyze captured data for threat intelligence. Document architecture, configurations, and observed behaviors. Collaborate with team members to simulate OT protocols (e.g., Modbus, DNP3) and emulate industrial devices. Apply basic hardening techniques to honeypot systems to simulate realistic environments. Support log forwarding and integration with SIEM platforms (e.g., Splunk, ELK). Assist in vulnerability scanning and patching of honeypot components. Required Skills Currently enrolled in a degree program in Cybersecurity, Computer Science, Engineering, or a related field. Strong understanding of networking fundamentals: IP addressing, VLANs, routing, TCP/UDP, DNS, DHCP, NAT. Familiarity with virtualization platforms (e.g., VMware, Proxmox, Hyper-V). Basic experience with cloud platforms (AWS, Azure, or GCP): VPCs, subnets, security groups. Exposure to cybersecurity tools: Wireshark, tcpdump, vulnerability scanners (e.g., Tenable, Qualys). Knowledge of Windows and Linux OS environments. Understanding of Active Directory and basic hardening practices. Comfort with CLI tools and scripting (e.g., Bash, PowerShell, Python). Preferred Skills Experience with honeypot frameworks (e.g., Conpot, T-Pot, Cowrie). Familiarity with OT protocols and industrial control systems. Hands-on experience with SIEM tools and log analysis. Knowledge of threat detection and incident response workflows. Experience with secure authentication practices. Experience writing technical reports. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Administrative,
12/11/2025
Full time
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. We are seeking a cybersecurity-focused co-op student to assist in the design, deployment, and monitoring of a cloud-based Operational Technology (OT) honeypot. This role offers hands-on experience in threat detection, network segmentation, and cloud integration, with potential interaction between virtual and physical lab environments. Assist in the deployment and configuration of a cloud-based OT honeypot (e.g., using AWS, Azure, or GCP). Support integration between the honeypot and physical lab infrastructure. Configure network segmentation and firewall rules to isolate honeypot traffic. Monitor honeypot activity and analyze captured data for threat intelligence. Document architecture, configurations, and observed behaviors. Collaborate with team members to simulate OT protocols (e.g., Modbus, DNP3) and emulate industrial devices. Apply basic hardening techniques to honeypot systems to simulate realistic environments. Support log forwarding and integration with SIEM platforms (e.g., Splunk, ELK). Assist in vulnerability scanning and patching of honeypot components. Required Skills Currently enrolled in a degree program in Cybersecurity, Computer Science, Engineering, or a related field. Strong understanding of networking fundamentals: IP addressing, VLANs, routing, TCP/UDP, DNS, DHCP, NAT. Familiarity with virtualization platforms (e.g., VMware, Proxmox, Hyper-V). Basic experience with cloud platforms (AWS, Azure, or GCP): VPCs, subnets, security groups. Exposure to cybersecurity tools: Wireshark, tcpdump, vulnerability scanners (e.g., Tenable, Qualys). Knowledge of Windows and Linux OS environments. Understanding of Active Directory and basic hardening practices. Comfort with CLI tools and scripting (e.g., Bash, PowerShell, Python). Preferred Skills Experience with honeypot frameworks (e.g., Conpot, T-Pot, Cowrie). Familiarity with OT protocols and industrial control systems. Hands-on experience with SIEM tools and log analysis. Knowledge of threat detection and incident response workflows. Experience with secure authentication practices. Experience writing technical reports. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer's data processor SonicJobs. See FM Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Administrative,
Senior Director, Enterprise Strategy School of Medicine, Stanford, California, United States Administration Oct 07, 2025 Post Date 107469 Requisition # Organization: Stanford University School of Medicine was founded in 1858 with a mission to be a premier research-intensive medical school that improves health through leadership, diversity, and a collaborative approach to discovery and innovation in patient care, education, and research. Stanford University School of Medicine is organized in 32 departments and 8 institutes, with over 2,000 faculty, each providing a unique mix of research, education and patient care effort, organized, supported by over 5,00 staff. It generates over $4 billion in revenues. Stanford Medicine is the single brand used for 3 different entities: Stanford School of Medicine, Stanford Health Care, and Stanford Medicine Children's Health. Stanford Medicine is led by a partnership among the Dean of the School of Medicine and Stanford's two hospital CEOs. Stanford Medicine's mission is: "Through innovative discovery and the translation of new knowledge, we improve human health locally and globally. We serve our community by providing outstanding and compassionate care. We inspire and prepare the future leaders of science and medicine." The Role: Stanford University is seeking a Senior Director, Enterprise Strategy to work with Stanford Medicine leadership in developing, designing enterprise-wide initiatives as it relates to clinical enterprise/service lines, and establishing key strategic priorities and translate them into comprehensive strategic plans. Develop inclusive planning processes that result in clear and specific strategies and paths forward on key initiatives. Duties include : Drive key strategic initiatives from the inception phase. Scope and implement special projects and strategic initiatives to support the long-term strategic vision as well as to meet short-term objectives. Lead programs that require cross-functional engagement with key staff across the organization and with external stakeholders. Collaborate with institutional leadership, hospital leadership, faculty, special committees, and consultants to support the planning and execution of key initiatives and strategies. Ensure that strategic planning projects and priorities are aligned at all levels of Stanford Medicine: departmental/unit strategic planning projects reflect organizational strategic priorities and organizational strategic priorities reflect Stanford Medicine priorities. Work closely with the Dean, hospital CEOs, and Stanford Medicine leadership teams to establish and review key strategic priorities and translate them into a comprehensive strategic plan. Translate the strategies into actionable and quantitative plans and roadmaps, i.e., operational plans detailing 1, 2, and 5-year schedules and metrics. Collaborate with faculty and staff at the hospitals and school to ensure execution of the strategies. Provide analytical/strategic thinking and leadership support that enables teams to: isolate business issues; design and execute analytics for studying business issues (market research, scenario planning, forecasting, etc.); develop technical content (competitive intelligence, market trend analysis); and create documents that inform critical strategic issues and decisions. Lead efforts to research, analyze, and present data to support strategic and operations decision-making. Direct effective responses to internal and external surveys and data requests. Make projections based on current trends and future expectations. Ensure action and resource requirements are properly aligned to allow for goals to be met. Develop strategic analytic and planning capabilities across the school. Keep Stanford Medicine current and aligned with emerging trends and opportunities. Keep abreast of pertinent federal, state, and University regulations, laws, and policies as relevant to health care trends and academic medical centers. Provide input into and help develop content for engagements with key internal and external boards and committees, including the SHC Board of Directors, Stanford Medicine Board of Fellows, and Stanford University Board of Trustees. Develop strong working relationships with and serve as a strategic partner to chairs and institute directors. Monitor the execution of the strategic plan. Evaluate progress against plans, including the development and monitoring of performance benchmarks. - Other duties may also be assigned. DESIRED QUALIFICATIONS: Demonstrated success in strategic leadership, planning and change management in complex environments; current in healthcare trends; experience in healthcare strategy consulting firm or internal strategy function highly preferred. Expert analytical and problem solving skills. Excellent leadership skills and leadership track record, particularly without direct control; ability to inject energy, when and where it's needed; ability to demonstrate a high level of diplomacy in persuading and influencing a wide variety of people at various levels to achieve results. Demonstrated ability to identify key issues-"connect the dots"- critical to the achievement of long-term strategic goals. Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience. Excellent judgment and ability to make quick, effective decisions under pressure; resilient. Team player; respects the talent and unique contributions of every individual and treat all people in a fair and equitable manner. Strong interpersonal skills with the ability to cultivate strong collaborative relationships with faculty and able to anticipate faculty needs. Exceptional negotiation and effective interpersonal skills; good instincts and political acumen. Able to think creatively and resolve conflicts. Attention to detail and accuracy. Strong knowledge of industry standards, trends and/or regulatory requirements. Subject matter expertise for area(s) of responsibility. Ability to multi-task and manage to deadlines. High energy/drive, a relentlessly positive attitude, and is results oriented. EDUCATION & EXPERIENCE (REQUIRED): Bachelor's degree and seven years of relevant experience in administrative and financial management, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): Demonstrated leadership and supervisory, planning and change management skills. Excellent planning and organizational skills. Excellent communication skills. Able to influence people, solve problems, troubleshoot, think creatively and resolve conflicts. Advanced financial expertise in accounting budget planning, and financial forecasting. Advanced expertise in grants and contract administration. Advanced analytical and problem solving skills Strong knowledge of industry standards and/or regulatory requirements. Strong negotiation and effective interpersonal skills. Attention to detail and accuracy. Advanced expertise in business and management computer applications and databases. Subject matter expertise for area(s) of responsibility. Ability to multi-task and manage deadlines. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, writing by hand, use a telephone, lift/carry/push/pull objects that weigh 11-20 pounds. Rarely sort/file paperwork or parts, rarely twist/bend/stoop/squat. - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORKING CONDITIONS: Occasional evening and weekend hours. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors bases on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . The expected pay range for this position is $206,749 to $261,619 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law . click apply for full job details
12/11/2025
Full time
Senior Director, Enterprise Strategy School of Medicine, Stanford, California, United States Administration Oct 07, 2025 Post Date 107469 Requisition # Organization: Stanford University School of Medicine was founded in 1858 with a mission to be a premier research-intensive medical school that improves health through leadership, diversity, and a collaborative approach to discovery and innovation in patient care, education, and research. Stanford University School of Medicine is organized in 32 departments and 8 institutes, with over 2,000 faculty, each providing a unique mix of research, education and patient care effort, organized, supported by over 5,00 staff. It generates over $4 billion in revenues. Stanford Medicine is the single brand used for 3 different entities: Stanford School of Medicine, Stanford Health Care, and Stanford Medicine Children's Health. Stanford Medicine is led by a partnership among the Dean of the School of Medicine and Stanford's two hospital CEOs. Stanford Medicine's mission is: "Through innovative discovery and the translation of new knowledge, we improve human health locally and globally. We serve our community by providing outstanding and compassionate care. We inspire and prepare the future leaders of science and medicine." The Role: Stanford University is seeking a Senior Director, Enterprise Strategy to work with Stanford Medicine leadership in developing, designing enterprise-wide initiatives as it relates to clinical enterprise/service lines, and establishing key strategic priorities and translate them into comprehensive strategic plans. Develop inclusive planning processes that result in clear and specific strategies and paths forward on key initiatives. Duties include : Drive key strategic initiatives from the inception phase. Scope and implement special projects and strategic initiatives to support the long-term strategic vision as well as to meet short-term objectives. Lead programs that require cross-functional engagement with key staff across the organization and with external stakeholders. Collaborate with institutional leadership, hospital leadership, faculty, special committees, and consultants to support the planning and execution of key initiatives and strategies. Ensure that strategic planning projects and priorities are aligned at all levels of Stanford Medicine: departmental/unit strategic planning projects reflect organizational strategic priorities and organizational strategic priorities reflect Stanford Medicine priorities. Work closely with the Dean, hospital CEOs, and Stanford Medicine leadership teams to establish and review key strategic priorities and translate them into a comprehensive strategic plan. Translate the strategies into actionable and quantitative plans and roadmaps, i.e., operational plans detailing 1, 2, and 5-year schedules and metrics. Collaborate with faculty and staff at the hospitals and school to ensure execution of the strategies. Provide analytical/strategic thinking and leadership support that enables teams to: isolate business issues; design and execute analytics for studying business issues (market research, scenario planning, forecasting, etc.); develop technical content (competitive intelligence, market trend analysis); and create documents that inform critical strategic issues and decisions. Lead efforts to research, analyze, and present data to support strategic and operations decision-making. Direct effective responses to internal and external surveys and data requests. Make projections based on current trends and future expectations. Ensure action and resource requirements are properly aligned to allow for goals to be met. Develop strategic analytic and planning capabilities across the school. Keep Stanford Medicine current and aligned with emerging trends and opportunities. Keep abreast of pertinent federal, state, and University regulations, laws, and policies as relevant to health care trends and academic medical centers. Provide input into and help develop content for engagements with key internal and external boards and committees, including the SHC Board of Directors, Stanford Medicine Board of Fellows, and Stanford University Board of Trustees. Develop strong working relationships with and serve as a strategic partner to chairs and institute directors. Monitor the execution of the strategic plan. Evaluate progress against plans, including the development and monitoring of performance benchmarks. - Other duties may also be assigned. DESIRED QUALIFICATIONS: Demonstrated success in strategic leadership, planning and change management in complex environments; current in healthcare trends; experience in healthcare strategy consulting firm or internal strategy function highly preferred. Expert analytical and problem solving skills. Excellent leadership skills and leadership track record, particularly without direct control; ability to inject energy, when and where it's needed; ability to demonstrate a high level of diplomacy in persuading and influencing a wide variety of people at various levels to achieve results. Demonstrated ability to identify key issues-"connect the dots"- critical to the achievement of long-term strategic goals. Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience. Excellent judgment and ability to make quick, effective decisions under pressure; resilient. Team player; respects the talent and unique contributions of every individual and treat all people in a fair and equitable manner. Strong interpersonal skills with the ability to cultivate strong collaborative relationships with faculty and able to anticipate faculty needs. Exceptional negotiation and effective interpersonal skills; good instincts and political acumen. Able to think creatively and resolve conflicts. Attention to detail and accuracy. Strong knowledge of industry standards, trends and/or regulatory requirements. Subject matter expertise for area(s) of responsibility. Ability to multi-task and manage to deadlines. High energy/drive, a relentlessly positive attitude, and is results oriented. EDUCATION & EXPERIENCE (REQUIRED): Bachelor's degree and seven years of relevant experience in administrative and financial management, or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): Demonstrated leadership and supervisory, planning and change management skills. Excellent planning and organizational skills. Excellent communication skills. Able to influence people, solve problems, troubleshoot, think creatively and resolve conflicts. Advanced financial expertise in accounting budget planning, and financial forecasting. Advanced expertise in grants and contract administration. Advanced analytical and problem solving skills Strong knowledge of industry standards and/or regulatory requirements. Strong negotiation and effective interpersonal skills. Attention to detail and accuracy. Advanced expertise in business and management computer applications and databases. Subject matter expertise for area(s) of responsibility. Ability to multi-task and manage deadlines. PHYSICAL REQUIREMENTS : Constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, writing by hand, use a telephone, lift/carry/push/pull objects that weigh 11-20 pounds. Rarely sort/file paperwork or parts, rarely twist/bend/stoop/squat. - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORKING CONDITIONS: Occasional evening and weekend hours. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors bases on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . The expected pay range for this position is $206,749 to $261,619 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law . click apply for full job details
Summary: Overview As the Regional Director of Facilities Operations, you will lead the strategic and day-to-day management of ASPCA facilities across multiple key locations, including New York City, Pawling (NY), Washington, D.C., and Florida. This role ensures that ASPCA buildings and grounds are maintained to the highest standards of safety, compliance, and operational excellence. Who We Are The goal of the Facilities team is to ensure all ASPCA locations are fully operational so that staff and volunteers have optimum conditions to meet their program and department goals. In addition, the Facilities team ensures a healthy environment for all animals that visit our locations, whether on a short-term or long-term basis. What You'll Do Reporting directly to the Vice President of Facilities Operations, you will oversee all aspects of facilities maintenance. You'll play a critical role in aligning facilities operations with organizational needs, ensuring that all work adheres to local, state, and federal regulations as well as ASPCA's Safety & Security protocols. In close collaboration with the Vice President of Facilities Operations, you will help shape and implement strategies and operational procedures. Where and When You'll Work This position is an on-site role and reports to the New York City ASPCA locations. Ability and willingness to travel up to 15% annually to other regional sites outside of New York City. Flexibility to work nights, weekends, and holidays as needed to support 24/7 facility operations Ability to be on-call after hours for urgent maintenance issues, emergency response, and operational continuity across multiple sites What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $121,000 - $128,000 annually Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibilities include, but are not limited to: Facilities Oversight, Management and Planning (50%) Oversee ASPCA's facilities staff and facilities operations in ASPCA locations including but not limited to: New York City, Pawling (NY), Washington, D.C., and Florida. Provide direct oversight of repairs and maintenance, ensuring timely resolution with minimal disruption to animal care and program operations. Assist in developing and maintaining Preventative Maintenance Programs (PMPs) for both leased and owned properties. Support the development and implementation of standardized operating procedures (SOPs) across all sites. Supervise and manage the work order system, including processing, equipment tracking, and asset management. Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery. Support ongoing needs assessments for repairs and maintenance across all facilities. Lead all aspects of assigned facilities projects, including vendor selection, scope development, budgeting, and timeline execution. Negotiate and manage vendor contracts, maintaining strong relationships to ensure high-quality, cost-effective service delivery. Build and maintain a portfolio of licensed professionals to support ongoing improvements and emergency repairs. Manage the work order system, including processing, equipment tracking, and asset management. Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery. Support ongoing needs assessments for repairs and maintenance across all facilities. Collaborate with the Safety department to maintain safe, healthy environments for staff, volunteers, and animals Establish and maintain formal communication channels with internal departments, including project updates and facility-wide announcements. Conduct regular check-ins with program leaders to ensure facility needs are met and aligned with ASPCA's mission. Represent the Facilities Operations team in interdepartmental meetings/projects including emergency response. Team Leadership & Development (40%) Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning. Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services. Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA's core values and Behavioral Competencies. Oversee individual and team performance, delivering consistent, constructive feedback and implementing solutions to enhance productivity and morale. Ensure departmental compliance with the collective bargaining agreement. Actively participate in labor negotiations when needed, representing Facilities Operations with professionalism and integrity. Compliance and Training (10%) Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning. Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services. Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA's core values and Behavioral Competencies. Qualifications Proven experience leading managers and teams across multiple locations, with a strategic focus on cultivating a culture of continuous improvement, structured performance management, and feedback Extensive knowledge of building systems including electrical, power distribution, HVAC and controls, elevator systems, fire alarm and suppression systems, building security, energy management, and Building Management Systems (BMS) Proficient in computerized maintenance management systems (CMMS) and work order platforms Skilled in reading, interpreting, and preparing technical documents such as blueprints, plans, specifications, schematics, and training manuals Strong understanding of construction documents and construction management practices (preferred) Familiarity with local regulatory agencies including DOB, FDNY, ECB, and EPA Deep knowledge of safety protocols, fire prevention, and OSHA compliance Proven ability to lead facility planning, capital projects, and operational execution across multiple properties Demonstrated success in managing complex, multi-site facilities and coordinating concurrent projects Strong negotiation skills and vendor management experience Demonstrated expertise working with unionized teams, including a strong understanding of labor contracts and collective bargaining negotiations Willingness and ability to travel routinely between assigned properties Exceptional written and verbal communication skills Ability to collaborate effectively across departments and with external partners Strong interpersonal skills and demonstrated ability to lead and motivate diverse teams Capable of representing the organization professionally and collegially with internal and external stakeholders Experience with data tracking, reporting, and analysis to support operational decisions Ability to exemplify ASPCA's core values, behavioral competencies, and commitment to diversity, equity, and inclusion. Language English Education and Work Experience Minimum of 5 years of experience in facilities and project management . click apply for full job details
12/11/2025
Full time
Summary: Overview As the Regional Director of Facilities Operations, you will lead the strategic and day-to-day management of ASPCA facilities across multiple key locations, including New York City, Pawling (NY), Washington, D.C., and Florida. This role ensures that ASPCA buildings and grounds are maintained to the highest standards of safety, compliance, and operational excellence. Who We Are The goal of the Facilities team is to ensure all ASPCA locations are fully operational so that staff and volunteers have optimum conditions to meet their program and department goals. In addition, the Facilities team ensures a healthy environment for all animals that visit our locations, whether on a short-term or long-term basis. What You'll Do Reporting directly to the Vice President of Facilities Operations, you will oversee all aspects of facilities maintenance. You'll play a critical role in aligning facilities operations with organizational needs, ensuring that all work adheres to local, state, and federal regulations as well as ASPCA's Safety & Security protocols. In close collaboration with the Vice President of Facilities Operations, you will help shape and implement strategies and operational procedures. Where and When You'll Work This position is an on-site role and reports to the New York City ASPCA locations. Ability and willingness to travel up to 15% annually to other regional sites outside of New York City. Flexibility to work nights, weekends, and holidays as needed to support 24/7 facility operations Ability to be on-call after hours for urgent maintenance issues, emergency response, and operational continuity across multiple sites What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $121,000 - $128,000 annually Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibilities include, but are not limited to: Facilities Oversight, Management and Planning (50%) Oversee ASPCA's facilities staff and facilities operations in ASPCA locations including but not limited to: New York City, Pawling (NY), Washington, D.C., and Florida. Provide direct oversight of repairs and maintenance, ensuring timely resolution with minimal disruption to animal care and program operations. Assist in developing and maintaining Preventative Maintenance Programs (PMPs) for both leased and owned properties. Support the development and implementation of standardized operating procedures (SOPs) across all sites. Supervise and manage the work order system, including processing, equipment tracking, and asset management. Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery. Support ongoing needs assessments for repairs and maintenance across all facilities. Lead all aspects of assigned facilities projects, including vendor selection, scope development, budgeting, and timeline execution. Negotiate and manage vendor contracts, maintaining strong relationships to ensure high-quality, cost-effective service delivery. Build and maintain a portfolio of licensed professionals to support ongoing improvements and emergency repairs. Manage the work order system, including processing, equipment tracking, and asset management. Monitor performance metrics, identify trends, and proactively improve departmental efficiency and service delivery. Support ongoing needs assessments for repairs and maintenance across all facilities. Collaborate with the Safety department to maintain safe, healthy environments for staff, volunteers, and animals Establish and maintain formal communication channels with internal departments, including project updates and facility-wide announcements. Conduct regular check-ins with program leaders to ensure facility needs are met and aligned with ASPCA's mission. Represent the Facilities Operations team in interdepartmental meetings/projects including emergency response. Team Leadership & Development (40%) Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning. Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services. Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA's core values and Behavioral Competencies. Oversee individual and team performance, delivering consistent, constructive feedback and implementing solutions to enhance productivity and morale. Ensure departmental compliance with the collective bargaining agreement. Actively participate in labor negotiations when needed, representing Facilities Operations with professionalism and integrity. Compliance and Training (10%) Lead and coach a team of Facilities Managers and custodial staff across multiple sites, fostering professional growth through regular feedback, mentorship, and development planning. Provide strategic vision and purpose, guiding direct reports in the development and implementation of policies that support high-quality maintenance services. Oversee and ensure a team culture of continuous improvement and accountability through consistent performance management that aligns with the ASPCA's core values and Behavioral Competencies. Qualifications Proven experience leading managers and teams across multiple locations, with a strategic focus on cultivating a culture of continuous improvement, structured performance management, and feedback Extensive knowledge of building systems including electrical, power distribution, HVAC and controls, elevator systems, fire alarm and suppression systems, building security, energy management, and Building Management Systems (BMS) Proficient in computerized maintenance management systems (CMMS) and work order platforms Skilled in reading, interpreting, and preparing technical documents such as blueprints, plans, specifications, schematics, and training manuals Strong understanding of construction documents and construction management practices (preferred) Familiarity with local regulatory agencies including DOB, FDNY, ECB, and EPA Deep knowledge of safety protocols, fire prevention, and OSHA compliance Proven ability to lead facility planning, capital projects, and operational execution across multiple properties Demonstrated success in managing complex, multi-site facilities and coordinating concurrent projects Strong negotiation skills and vendor management experience Demonstrated expertise working with unionized teams, including a strong understanding of labor contracts and collective bargaining negotiations Willingness and ability to travel routinely between assigned properties Exceptional written and verbal communication skills Ability to collaborate effectively across departments and with external partners Strong interpersonal skills and demonstrated ability to lead and motivate diverse teams Capable of representing the organization professionally and collegially with internal and external stakeholders Experience with data tracking, reporting, and analysis to support operational decisions Ability to exemplify ASPCA's core values, behavioral competencies, and commitment to diversity, equity, and inclusion. Language English Education and Work Experience Minimum of 5 years of experience in facilities and project management . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Overview: In this role the Senior Director, Facilities & Engineering will be responsible for the Engineering, Maintenance, and Site Services for the Pharmaceutics International Inc., ('Pii'), Holly Mount, MD Facilities, which includes the four buildings owned or leased by Pii (collectively 'the Site'). The Senior Director, Facilities & Engineering provides life cycle asset and facilities management leadership for the Site by implementing strategies that assure sustainable, reliable and repeatable performance for compliant, effective and efficient infrastructure. Under the general supervision of the Site General Manager, the incumbent is responsible for all activities related to Site Engineering, Capital, EH&S and Facilities Reliability Operations. The span of control of this position includes all plant infrastructure, facilities reliability, automation, and utilities programs; as well as all aspects of engineering with a special focus on GMP Manufacturing equipment uptime, including the routine reporting of equipment and system status, and the reliable supply and compliance of Critical Utilities (HVAC, Purified Water, Clean Compressed Air, etc.) as well as utility (plant water, electrical service and wastewater) and indirect utilities (chilled water, cooling, tower, chillers, compressed air systems, etc.) In addition, the incumbent is responsible for project scoping, capital and department expense budgeting and monthly forecasting, governance, day-to-day management of site capital projects and escalation of critical issues related to safety and/or operations impacts. The Site Engineering Manager is also accountable for commissioning and qualification activities associated with capital projects. The Senior Director, Facilities & Engineering will maintain a learning organization, establish training curriculums and enforce training requirements and timelines, develop engineering department leaders and promote collaboration with internal key stakeholders (including manufacturing, technology, supply chain, finance, etc.), and establish and maintain routine governance processes to maintain proactive lines of communications. The Senior Director, Facilities & Engineering is a member of the Site Leadership Team ('SLT') and is expected to routinely report out on the state of good repair both to the SLT and as required to support Quality Assurance Programs (Quality Managements Reviews, Deviation, CAPA and Continuous Improvement, etc.). Responsibilities: Maintain a safe working environment. Monitor and report on department (and Site?) Environmental, Health and Safety Performance. Support and comply with required safety training and required safety system testing for equipment and facilities Support the design, construction, and operation of all four (4) facilities such as solid, soft gel, Aseptic manufacturing, and GMP labels. Ensure the Pii facilities meets the appropriate cGMP standard or identify where the gaps are in the Pii Facilities GMP compliance position and make recommendations to the leadership team for the remediation of the gap. Supervise, and monitor the environmental conditions of the cGMP areas, and ensure all parameters meet the cGMP requirements. Manage and maintain the annual site capital expenditure (cap EX). Develop an annual Facilities and Engineering department operating expense budget and routinely forecast performance to the budget. Proactively collaborate with Finance regarding capital or operating budget status. Responsible for ensuring that the facility and equipment are kept up-to-date and in a good state of repair. Maintain an asset management plan and a Computerized Maintenance Management System. Develop and implement the automation vision and strategy for the organization Develop cost effective and accelerated initiatives to meet high mix/low volume applications Drive technical automation teams in the development of innovative automation equipment and solution design(s) Optimize automation equipment, improve production efficiency, including where necessary reforming the existing automation technology. Provide engineering and reliability support for all agency audits like FDA, MHRA, and EMA. Maintain all facility drawings of record, facility design strategies, and on-going controlled environment data. Reviewing SOP, URS, DQ, TQ, IQ, OQ, PQ's and Change Controls for all facility engineering equipment and controlled and non-controlled Site environments. Facilitate and lead facilities engineering capital projects related to new and upgraded equipment, processes, facilities, IT site operational initiative, site compliance, quality and safety initiatives. Support and Lead all facility/equipment/systems related Change Controls, Quality Events (QE), Deviations, Corrective and Preventative Action (CAPA's), Continuous Improvements and Effectiveness Checks. Implement and enforce engineering and reliability procurement processes and standards for securing services, equipment, and materials. Reviews proposals, negotiates prices, selects, and recommends suppliers, analyze cost trends, follows up on orders placed, verifies deliveries, approves vendor payments and maintains necessary records. Communicate cross-functionality with customers, vendors, suppliers, contractors, and management on all department needs and project-related activities. Manage, track, and ensure that all GMP work orders are performed as required. Review all the clean room parameters such as pressure, temperature, and humidity. Maintain and regulate/control the HVAC and SCADA Hire required personnel for the department, and provide the necessary training. Perform other duties as assigned. Qualifications: Bachelor's degree in Mechanical Engineering, or equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities. Maryland first-grade stationary engineer license 8 to 10 years of work experience in the pharmaceutical industry Extensive technical acumen in the field of automation including automation design and implementation Demonstrated track record leading multiple successful automation implementations Building and equipment maintenance work experience Knowledgeable in AutoCAD and building management system (BMS) Demonstrate the ability to establish good working relationships with other departments, including vendors, colleagues, and subordinates. Demonstrates the appropriate technical knowledge necessary to make sound decisions on development issues with minimal supervision. Demonstrate the ability to analyze data and information and assess and resolve complex problems/issues as required. Must be able to comprehend and follow all applicable SOPs. Demonstrate ability to acquire knowledge and experience with electronic Quality Management Systems such as MasterControl and Trackwise. Demonstrate ability to acquire the appropriate knowledge from resources on the current federal, local, and international regulations regarding the production, testing, and release of drug substances and products. Good understanding of cGMPs, Good Engineering Practice ('GEP'), Lean and Six-sigma, industry, and regulatory standards and guidelines. Demonstrate familiarity with Microsoft programs like Word, Excel, PowerPoint, Project, Teams, Outlook, etc. Demonstrate the ability to portray the appropriate level of integrity and professionalism. Demonstrate the ability to communicate effectively with management, staff, regulators, and client representatives in written and verbal formats. Demonstrate the ability to complete tasks accurately and according to established and shifting timelines. Demonstrate the ability to make quality scheduling, resource allocation, and priorities decisions. Energetic, execution-focused, self-motivated, and organized individual who is accustomed to working in a deadline-focused, high-pressure entrepreneurial environment. Results-oriented and efficient. Creative and open-minded who fosters an environment in which sharing of ideas is encouraged. Demonstrate the ability to work closely with a diverse customer and employee base (internally and externally). Demonstrate the ability to work well in a cross-functional team environment. Must communicate fluently in English and have legible handwriting. Physical Demands: Ability to travel between and within facilities to visit staff, operations, and projects, as needed. Ability to sit, stand, climb stairs, and climb ladders to mezzanines (when necessary). Ability to lift up to 40 pounds on occasion. Ability to use PPE (safety shoes, goggles, respirators, gloves, etc. when necessary).
12/11/2025
Full time
Job Description Job Overview: In this role the Senior Director, Facilities & Engineering will be responsible for the Engineering, Maintenance, and Site Services for the Pharmaceutics International Inc., ('Pii'), Holly Mount, MD Facilities, which includes the four buildings owned or leased by Pii (collectively 'the Site'). The Senior Director, Facilities & Engineering provides life cycle asset and facilities management leadership for the Site by implementing strategies that assure sustainable, reliable and repeatable performance for compliant, effective and efficient infrastructure. Under the general supervision of the Site General Manager, the incumbent is responsible for all activities related to Site Engineering, Capital, EH&S and Facilities Reliability Operations. The span of control of this position includes all plant infrastructure, facilities reliability, automation, and utilities programs; as well as all aspects of engineering with a special focus on GMP Manufacturing equipment uptime, including the routine reporting of equipment and system status, and the reliable supply and compliance of Critical Utilities (HVAC, Purified Water, Clean Compressed Air, etc.) as well as utility (plant water, electrical service and wastewater) and indirect utilities (chilled water, cooling, tower, chillers, compressed air systems, etc.) In addition, the incumbent is responsible for project scoping, capital and department expense budgeting and monthly forecasting, governance, day-to-day management of site capital projects and escalation of critical issues related to safety and/or operations impacts. The Site Engineering Manager is also accountable for commissioning and qualification activities associated with capital projects. The Senior Director, Facilities & Engineering will maintain a learning organization, establish training curriculums and enforce training requirements and timelines, develop engineering department leaders and promote collaboration with internal key stakeholders (including manufacturing, technology, supply chain, finance, etc.), and establish and maintain routine governance processes to maintain proactive lines of communications. The Senior Director, Facilities & Engineering is a member of the Site Leadership Team ('SLT') and is expected to routinely report out on the state of good repair both to the SLT and as required to support Quality Assurance Programs (Quality Managements Reviews, Deviation, CAPA and Continuous Improvement, etc.). Responsibilities: Maintain a safe working environment. Monitor and report on department (and Site?) Environmental, Health and Safety Performance. Support and comply with required safety training and required safety system testing for equipment and facilities Support the design, construction, and operation of all four (4) facilities such as solid, soft gel, Aseptic manufacturing, and GMP labels. Ensure the Pii facilities meets the appropriate cGMP standard or identify where the gaps are in the Pii Facilities GMP compliance position and make recommendations to the leadership team for the remediation of the gap. Supervise, and monitor the environmental conditions of the cGMP areas, and ensure all parameters meet the cGMP requirements. Manage and maintain the annual site capital expenditure (cap EX). Develop an annual Facilities and Engineering department operating expense budget and routinely forecast performance to the budget. Proactively collaborate with Finance regarding capital or operating budget status. Responsible for ensuring that the facility and equipment are kept up-to-date and in a good state of repair. Maintain an asset management plan and a Computerized Maintenance Management System. Develop and implement the automation vision and strategy for the organization Develop cost effective and accelerated initiatives to meet high mix/low volume applications Drive technical automation teams in the development of innovative automation equipment and solution design(s) Optimize automation equipment, improve production efficiency, including where necessary reforming the existing automation technology. Provide engineering and reliability support for all agency audits like FDA, MHRA, and EMA. Maintain all facility drawings of record, facility design strategies, and on-going controlled environment data. Reviewing SOP, URS, DQ, TQ, IQ, OQ, PQ's and Change Controls for all facility engineering equipment and controlled and non-controlled Site environments. Facilitate and lead facilities engineering capital projects related to new and upgraded equipment, processes, facilities, IT site operational initiative, site compliance, quality and safety initiatives. Support and Lead all facility/equipment/systems related Change Controls, Quality Events (QE), Deviations, Corrective and Preventative Action (CAPA's), Continuous Improvements and Effectiveness Checks. Implement and enforce engineering and reliability procurement processes and standards for securing services, equipment, and materials. Reviews proposals, negotiates prices, selects, and recommends suppliers, analyze cost trends, follows up on orders placed, verifies deliveries, approves vendor payments and maintains necessary records. Communicate cross-functionality with customers, vendors, suppliers, contractors, and management on all department needs and project-related activities. Manage, track, and ensure that all GMP work orders are performed as required. Review all the clean room parameters such as pressure, temperature, and humidity. Maintain and regulate/control the HVAC and SCADA Hire required personnel for the department, and provide the necessary training. Perform other duties as assigned. Qualifications: Bachelor's degree in Mechanical Engineering, or equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities. Maryland first-grade stationary engineer license 8 to 10 years of work experience in the pharmaceutical industry Extensive technical acumen in the field of automation including automation design and implementation Demonstrated track record leading multiple successful automation implementations Building and equipment maintenance work experience Knowledgeable in AutoCAD and building management system (BMS) Demonstrate the ability to establish good working relationships with other departments, including vendors, colleagues, and subordinates. Demonstrates the appropriate technical knowledge necessary to make sound decisions on development issues with minimal supervision. Demonstrate the ability to analyze data and information and assess and resolve complex problems/issues as required. Must be able to comprehend and follow all applicable SOPs. Demonstrate ability to acquire knowledge and experience with electronic Quality Management Systems such as MasterControl and Trackwise. Demonstrate ability to acquire the appropriate knowledge from resources on the current federal, local, and international regulations regarding the production, testing, and release of drug substances and products. Good understanding of cGMPs, Good Engineering Practice ('GEP'), Lean and Six-sigma, industry, and regulatory standards and guidelines. Demonstrate familiarity with Microsoft programs like Word, Excel, PowerPoint, Project, Teams, Outlook, etc. Demonstrate the ability to portray the appropriate level of integrity and professionalism. Demonstrate the ability to communicate effectively with management, staff, regulators, and client representatives in written and verbal formats. Demonstrate the ability to complete tasks accurately and according to established and shifting timelines. Demonstrate the ability to make quality scheduling, resource allocation, and priorities decisions. Energetic, execution-focused, self-motivated, and organized individual who is accustomed to working in a deadline-focused, high-pressure entrepreneurial environment. Results-oriented and efficient. Creative and open-minded who fosters an environment in which sharing of ideas is encouraged. Demonstrate the ability to work closely with a diverse customer and employee base (internally and externally). Demonstrate the ability to work well in a cross-functional team environment. Must communicate fluently in English and have legible handwriting. Physical Demands: Ability to travel between and within facilities to visit staff, operations, and projects, as needed. Ability to sit, stand, climb stairs, and climb ladders to mezzanines (when necessary). Ability to lift up to 40 pounds on occasion. Ability to use PPE (safety shoes, goggles, respirators, gloves, etc. when necessary).
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication and customer service skills. What sets you apart: 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 4 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial Lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Classifies member's and/or non-members business and provide accurate risk management and risk mitigation solutions. Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Provides select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) 2 or more years working experience quoting and binding directly with the insured. Experience with Agency Management Systems and/or Salesforce. Experience working in a Commercial Lines multiple carrier environment. Experience writing Commercial lines in multiple states. Experience working in a call center environment. Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Summary: The Director of Validation will lead all validation activities across pharmaceutical and medical device manufacturing operations with a strong focus on sterile/aseptic manufacturing environments. The scope of responsibility encompasses all planning and implementation of drug and medical device overall validation activities, including validation of facilities, utilities, equipment, cleaning, computer systems and process in compliance with global regulatory requirements (FDA, EMA, ICH, etc.)aseptic fill-finish environment and ensuring the proper validation of all equipment and processes. The Validation Director will also schedule the appropriate resources for assistance with validation, to meet the established production schedule, vendor/contract activities in the cleanrooms, maintain a state of control within the cleanroom environment, and support facilities and other operations, development, and maintenance of validation program documents including SOPs, Validation Project (VPP) and Validation Master (VMP) Plans. This individual should manage tasks and responsibilities with minimal guidance and demonstrate outstanding multi-tasking, problem-solving, and communication skills in a dynamic and challenging contract manufacturing environment. The role ensures a state of control is maintained across all systems and processes, supporting product quality, patient safety, and regulatory compliance This position requires strategic leadership, cross-functional collaboration, and technical expertise to drive validation excellence across multiple production areas and projects. Duties/Responsibilities: Lead the development, execution, and lifecycle management of validation programs (VMPs, VPPs, SOPs) for sterile and non-sterile operations. Responsible for directing and mentoring validation staff across multiple production areas to ensure the proper and continuous function of the operations team and adherence to the established procedures and schedulesin alignment with corporate quality and operational goals. Assess process validation capabilities within the Operations organization and propose strategies for improvements to help achieve both short-term and long-term corporate objectives. Direct personnel to the author, complete, and review all associated validation protocols (IQ, OQ, PQs). Write, review, and approve change control orders and CAPAs, validation deviations, investigations, Quality Management System (QMS) oversight, audit, inspection follow-up (CAPA), and support readiness activities for validation. Collaborate with senior validation leadership, outline validation strategy for new processes/equipment, and translate those required to appropriate validation protocols and standard operating procedures. Oversee, assign, and manage all aseptic validation activities and equipment (e.g., lyophilizers, isolators, autoclaves, filling lines), clean utilities (WFI, PW, HVAC), and critical systems Accountable for maintaining the Master Validation Plan of aseptic and non-aseptic processing. Provide strategic direction to process validation strategies, serve as the Subject Matter Expert (SME) to support inspections/audits by third parties (e.g., regulatory agencies), and the timely closure of observations/audit terms. Interface with Regulatory agencies, as required, in conjunction with facility inspections and technical interchanges to represent the company's position concerning validation. Mentor and develop staff regarding teamwork, validation techniques, and procedures to ensure cGMP compliance and other duties, as assigned or as business needs require. Provide direction and serve as project and resource management for the validation teams. Provide oversight and strategic direction for the Computer System Validation (CSV) program and supervise CSV associates. Ensure compliance with cGMP, FDA, EMA (Annex 1), and other global regulatory requirements for validation and qualification. Collaborate with Engineering, Quality Assurance, Manufacturing, and Client to ensure validation strategies support product lifecycle and regulatory submissions. Manage risk-based validation approaches and implement continuous improvement initiatives. Provide strategic input on new facility and equipment design to ensure validation readiness. Lead validation readiness for tech transfers, new product introductions, and capital projects. Ensure robust training and development programs for validation staff. Oversee the aseptic process simulation (APS) program to ensure compliance and readiness for regulatory inspections. Other assigned responsibilities, as needed. Required Skills/Abilities: Ability to read, write, and speak English fluently. Deep understanding of aseptic processing, cleanroom classifications, and contamination control principles. Demonstrated leadership in managing cross-functional teams and complex projects. Proficiency in validation lifecycle documentation and electronic systems (e.g., QMS, VMS, LIMS). Proficient in the operation of manufacturing equipment and processes; knows and complies with Safety Data Sheets and SOP requirements and trained in cGMP's. Mechanically inclined; reads and interprets equipment and process documents; follow operating instructions; and has good computer skills. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality. Consistently checks all documents for errors and constantly strives for right the first-time mentality. Observes safety and security procedures; responsible for meeting department safety objectives and developing ongoing safe operating procedures consistent with the job requirements. Advanced understanding of applicable regulatory requirements (FDA, EMA, WHO, ICH, international regulatory). Audit experience is strongly preferred. Advanced understanding of industry standards for commissioning and validation of facilities, utilities, and process equipment for cGMP manufacturing. Demonstrate SME-level knowledge of process/equipment validation, computer systems, standards, and GxP regulations. Expertise in validation of sterile manufacturing equipment and processes. Strong technical experience in the successful management of complex validation is required. Able to effectively lead and coordinate complex requests/projects and allocate resources across multiple sites, managing local and remote-based staff. Strong oral and written (reports) communication, organization, and leadership skills. Education and Experience: Bachelor's degree in Science or Engineering, Master's degree preferred Minimum 15 years of progressive leadership of operational validation experience in the Pharmaceutical or Biotechnology industry, with at least 5 years in sterile/aseptic operations. Sound industry knowledge of pharmaceutical and medical device facilities, lyophilization technology, cleanrooms, facilities clean utilities. WFI, purified water, process gasses, HVAC, and industrial processes and utilities. Experience in successfully managing complex technical issues using structured analysis and methodology and articulating clear and concise direction to other operations staff. Proven track record of leading validation programs in a regulated environment. Experience with regulatory inspections and successful remediation of validation-related findings. Strong experience with project and people management, particularly for large validation projects or programs. Experience in Facility, Equipment, and Utility or Cleaning validation is a must. Experience with Process Validation as a plus.
12/11/2025
Full time
Job Summary: The Director of Validation will lead all validation activities across pharmaceutical and medical device manufacturing operations with a strong focus on sterile/aseptic manufacturing environments. The scope of responsibility encompasses all planning and implementation of drug and medical device overall validation activities, including validation of facilities, utilities, equipment, cleaning, computer systems and process in compliance with global regulatory requirements (FDA, EMA, ICH, etc.)aseptic fill-finish environment and ensuring the proper validation of all equipment and processes. The Validation Director will also schedule the appropriate resources for assistance with validation, to meet the established production schedule, vendor/contract activities in the cleanrooms, maintain a state of control within the cleanroom environment, and support facilities and other operations, development, and maintenance of validation program documents including SOPs, Validation Project (VPP) and Validation Master (VMP) Plans. This individual should manage tasks and responsibilities with minimal guidance and demonstrate outstanding multi-tasking, problem-solving, and communication skills in a dynamic and challenging contract manufacturing environment. The role ensures a state of control is maintained across all systems and processes, supporting product quality, patient safety, and regulatory compliance This position requires strategic leadership, cross-functional collaboration, and technical expertise to drive validation excellence across multiple production areas and projects. Duties/Responsibilities: Lead the development, execution, and lifecycle management of validation programs (VMPs, VPPs, SOPs) for sterile and non-sterile operations. Responsible for directing and mentoring validation staff across multiple production areas to ensure the proper and continuous function of the operations team and adherence to the established procedures and schedulesin alignment with corporate quality and operational goals. Assess process validation capabilities within the Operations organization and propose strategies for improvements to help achieve both short-term and long-term corporate objectives. Direct personnel to the author, complete, and review all associated validation protocols (IQ, OQ, PQs). Write, review, and approve change control orders and CAPAs, validation deviations, investigations, Quality Management System (QMS) oversight, audit, inspection follow-up (CAPA), and support readiness activities for validation. Collaborate with senior validation leadership, outline validation strategy for new processes/equipment, and translate those required to appropriate validation protocols and standard operating procedures. Oversee, assign, and manage all aseptic validation activities and equipment (e.g., lyophilizers, isolators, autoclaves, filling lines), clean utilities (WFI, PW, HVAC), and critical systems Accountable for maintaining the Master Validation Plan of aseptic and non-aseptic processing. Provide strategic direction to process validation strategies, serve as the Subject Matter Expert (SME) to support inspections/audits by third parties (e.g., regulatory agencies), and the timely closure of observations/audit terms. Interface with Regulatory agencies, as required, in conjunction with facility inspections and technical interchanges to represent the company's position concerning validation. Mentor and develop staff regarding teamwork, validation techniques, and procedures to ensure cGMP compliance and other duties, as assigned or as business needs require. Provide direction and serve as project and resource management for the validation teams. Provide oversight and strategic direction for the Computer System Validation (CSV) program and supervise CSV associates. Ensure compliance with cGMP, FDA, EMA (Annex 1), and other global regulatory requirements for validation and qualification. Collaborate with Engineering, Quality Assurance, Manufacturing, and Client to ensure validation strategies support product lifecycle and regulatory submissions. Manage risk-based validation approaches and implement continuous improvement initiatives. Provide strategic input on new facility and equipment design to ensure validation readiness. Lead validation readiness for tech transfers, new product introductions, and capital projects. Ensure robust training and development programs for validation staff. Oversee the aseptic process simulation (APS) program to ensure compliance and readiness for regulatory inspections. Other assigned responsibilities, as needed. Required Skills/Abilities: Ability to read, write, and speak English fluently. Deep understanding of aseptic processing, cleanroom classifications, and contamination control principles. Demonstrated leadership in managing cross-functional teams and complex projects. Proficiency in validation lifecycle documentation and electronic systems (e.g., QMS, VMS, LIMS). Proficient in the operation of manufacturing equipment and processes; knows and complies with Safety Data Sheets and SOP requirements and trained in cGMP's. Mechanically inclined; reads and interprets equipment and process documents; follow operating instructions; and has good computer skills. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality. Consistently checks all documents for errors and constantly strives for right the first-time mentality. Observes safety and security procedures; responsible for meeting department safety objectives and developing ongoing safe operating procedures consistent with the job requirements. Advanced understanding of applicable regulatory requirements (FDA, EMA, WHO, ICH, international regulatory). Audit experience is strongly preferred. Advanced understanding of industry standards for commissioning and validation of facilities, utilities, and process equipment for cGMP manufacturing. Demonstrate SME-level knowledge of process/equipment validation, computer systems, standards, and GxP regulations. Expertise in validation of sterile manufacturing equipment and processes. Strong technical experience in the successful management of complex validation is required. Able to effectively lead and coordinate complex requests/projects and allocate resources across multiple sites, managing local and remote-based staff. Strong oral and written (reports) communication, organization, and leadership skills. Education and Experience: Bachelor's degree in Science or Engineering, Master's degree preferred Minimum 15 years of progressive leadership of operational validation experience in the Pharmaceutical or Biotechnology industry, with at least 5 years in sterile/aseptic operations. Sound industry knowledge of pharmaceutical and medical device facilities, lyophilization technology, cleanrooms, facilities clean utilities. WFI, purified water, process gasses, HVAC, and industrial processes and utilities. Experience in successfully managing complex technical issues using structured analysis and methodology and articulating clear and concise direction to other operations staff. Proven track record of leading validation programs in a regulated environment. Experience with regulatory inspections and successful remediation of validation-related findings. Strong experience with project and people management, particularly for large validation projects or programs. Experience in Facility, Equipment, and Utility or Cleaning validation is a must. Experience with Process Validation as a plus.
Description Summary: Under the supervision of a Physical Therapist, performs treatments and provides exercise instruction and demonstration for patients. Assists the Physical Therapist during patient testing, evaluations and complex procedures. Carries out a program of corrective exercise and treatment for assigned patients, as determined by evaluation by a Physical Therapist. Instructs patients on segments of the program, including proper use of wheelchairs, crutches, canes, braces, and prosthetic appliances and devices. Spohn Hospital Alice was built in 1999 to serve the healthcare needs of people in Alice and the surrounding communities. The hospital is a Level IV Trauma Center and is licensed for 186 beds and offers comprehensive medical and surgical services including pediatrics, obstetrics, skilled nursing, emergency and intensive care, as well as cardiac and comprehensive services. Responsibilities: The Physical Therapist Assistant performs selected patient treatments under the general supervision of the supervising and/or Staff Physical Therapist and the Director/Coordinator and/or his or her designee. Assists with the direction, utilization, supervision, instruction, supportive staff, volunteers, and students utilized in the department / facility. Responsible for: interpreting and carrying out the prescription of the physician; receiving and writing verbal orders from physicians, nurse practitioners, and/or physician assistants in accordance with practice act guidelines; good public relations; protection of confidential data; economic use of time; equipment and supplies; and safety and welfare of patients and other associates. Performs other diverse duties as requested. Knowledge of the principles and practice of Physical Therapy; be familiar with the American Physical Therapy Association Code of Ethics and the Guide to Physical Therapy Practice and apply the theory of Physical Therapy. Ability and competency to operate the equipment of his or her position. Perform technical procedures. Exercise supervision and management skills. Possess the ability to learn, reason, problem solve and demonstrate flexibility. Ability to speak intelligently and professionally. Demonstrate customer, team and inter/intra departmental communication based on the CSHS Standards of Performance. Willingness to work under direction. Requirements: Education Graduate of an approved accredited school for Physical Therapist Assistants with Associates Degree. Experience New graduates are accepted for this position although experience is preferred. Licenses, Registrations, or Certifications Must have current PTA license issued by Texas Board of Physical Therapy Examiners. CPR (American Heart Association) Work Type: Full Time
12/11/2025
Full time
Description Summary: Under the supervision of a Physical Therapist, performs treatments and provides exercise instruction and demonstration for patients. Assists the Physical Therapist during patient testing, evaluations and complex procedures. Carries out a program of corrective exercise and treatment for assigned patients, as determined by evaluation by a Physical Therapist. Instructs patients on segments of the program, including proper use of wheelchairs, crutches, canes, braces, and prosthetic appliances and devices. Spohn Hospital Alice was built in 1999 to serve the healthcare needs of people in Alice and the surrounding communities. The hospital is a Level IV Trauma Center and is licensed for 186 beds and offers comprehensive medical and surgical services including pediatrics, obstetrics, skilled nursing, emergency and intensive care, as well as cardiac and comprehensive services. Responsibilities: The Physical Therapist Assistant performs selected patient treatments under the general supervision of the supervising and/or Staff Physical Therapist and the Director/Coordinator and/or his or her designee. Assists with the direction, utilization, supervision, instruction, supportive staff, volunteers, and students utilized in the department / facility. Responsible for: interpreting and carrying out the prescription of the physician; receiving and writing verbal orders from physicians, nurse practitioners, and/or physician assistants in accordance with practice act guidelines; good public relations; protection of confidential data; economic use of time; equipment and supplies; and safety and welfare of patients and other associates. Performs other diverse duties as requested. Knowledge of the principles and practice of Physical Therapy; be familiar with the American Physical Therapy Association Code of Ethics and the Guide to Physical Therapy Practice and apply the theory of Physical Therapy. Ability and competency to operate the equipment of his or her position. Perform technical procedures. Exercise supervision and management skills. Possess the ability to learn, reason, problem solve and demonstrate flexibility. Ability to speak intelligently and professionally. Demonstrate customer, team and inter/intra departmental communication based on the CSHS Standards of Performance. Willingness to work under direction. Requirements: Education Graduate of an approved accredited school for Physical Therapist Assistants with Associates Degree. Experience New graduates are accepted for this position although experience is preferred. Licenses, Registrations, or Certifications Must have current PTA license issued by Texas Board of Physical Therapy Examiners. CPR (American Heart Association) Work Type: Full Time
Job Purpose Expand the company's systems administration capabilities by focusing on enterprise and plant-level applications, vendor coordination, and business user support, while also providing backup coverage for core infrastructure responsibilities. Act as a bridge between business units and IT operations, ensuring applications are maintained, patched, integrated, and optimized, while driving reliability and user satisfaction. Essential Functions Serve as the primary technical owner for enterprise and plant applications, including but not limited to: Enterprise apps: 8x8, SSO integrations, Jira, Appian, TraceGains, camera/badge systems (e.g., Avigilon) Plant software: Red Zone, Patch, and others as assigned Perform routine maintenance, upgrades, and patches Support on-call and after-hours requirements as needed Troubleshoot and resolve application-related issues in coordination with the Help Desk Monitor application performance and availability, escalating to vendors as needed Manage vendor relationships for support cases, escalations, and upgrades Partner with HR, Finance, Operations, and other units to gather requirements and translate into actions Oversee licensing management and user provisioning processes for assigned applications Work closely with the infrastructure systems administrator to align application dependencies (servers, storage, networking, identity) Assist with identity and access management solutions (OneLogin, Entra ID/Azure AD, Active Directory) Create and maintain documentation, runbooks, and internal knowledge base content Use or develop scripting tools (PowerShell, API integrations, etc.) to streamline routine tasks Proactively identify opportunities to improve application stability, security, and user experience Provide backup support for core system admin functions, such as Windows Server, VMware, patching, and backups Cross-train with team members to maintain operational continuity and coverage Comply with all food safety requirements, training, policies, and procedures Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) Bachelor's degree in information systems, computer science, or related field or equivalent work experience 5+ years of experience in IT systems administration and/or enterprise application support Strong expertise in enterprise application administration Hands-on experience with Microsoft 365, Teams, SharePoint, and Adobe Creative Cloud Familiarity with IAM solutions such as OneLogin, Entra ID/Azure AD, and Active Directory Experience managing vendors and software licensing Scripting and automation skills (PowerShell, Python, APIs) preferred Strong analytical, troubleshooting, and communication abilities Comfortable working with both technical teams and non-technical business stakeholders Excellent organizational skills with the ability to manage multiple priorities Detail-oriented with strong documentation and process discipline California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $100,000 to $ 120,000.00 annually. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your annual salary, Rise Baking Company offers benefits such as a comprehensive benefits package, annual bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient. Compensation details: 00 Yearly Salary PI22abf5-
12/11/2025
Full time
Job Purpose Expand the company's systems administration capabilities by focusing on enterprise and plant-level applications, vendor coordination, and business user support, while also providing backup coverage for core infrastructure responsibilities. Act as a bridge between business units and IT operations, ensuring applications are maintained, patched, integrated, and optimized, while driving reliability and user satisfaction. Essential Functions Serve as the primary technical owner for enterprise and plant applications, including but not limited to: Enterprise apps: 8x8, SSO integrations, Jira, Appian, TraceGains, camera/badge systems (e.g., Avigilon) Plant software: Red Zone, Patch, and others as assigned Perform routine maintenance, upgrades, and patches Support on-call and after-hours requirements as needed Troubleshoot and resolve application-related issues in coordination with the Help Desk Monitor application performance and availability, escalating to vendors as needed Manage vendor relationships for support cases, escalations, and upgrades Partner with HR, Finance, Operations, and other units to gather requirements and translate into actions Oversee licensing management and user provisioning processes for assigned applications Work closely with the infrastructure systems administrator to align application dependencies (servers, storage, networking, identity) Assist with identity and access management solutions (OneLogin, Entra ID/Azure AD, Active Directory) Create and maintain documentation, runbooks, and internal knowledge base content Use or develop scripting tools (PowerShell, API integrations, etc.) to streamline routine tasks Proactively identify opportunities to improve application stability, security, and user experience Provide backup support for core system admin functions, such as Windows Server, VMware, patching, and backups Cross-train with team members to maintain operational continuity and coverage Comply with all food safety requirements, training, policies, and procedures Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) Bachelor's degree in information systems, computer science, or related field or equivalent work experience 5+ years of experience in IT systems administration and/or enterprise application support Strong expertise in enterprise application administration Hands-on experience with Microsoft 365, Teams, SharePoint, and Adobe Creative Cloud Familiarity with IAM solutions such as OneLogin, Entra ID/Azure AD, and Active Directory Experience managing vendors and software licensing Scripting and automation skills (PowerShell, Python, APIs) preferred Strong analytical, troubleshooting, and communication abilities Comfortable working with both technical teams and non-technical business stakeholders Excellent organizational skills with the ability to manage multiple priorities Detail-oriented with strong documentation and process discipline California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $100,000 to $ 120,000.00 annually. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your annual salary, Rise Baking Company offers benefits such as a comprehensive benefits package, annual bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient. Compensation details: 00 Yearly Salary PI22abf5-
POSITION SUMMARY: The Division Director, Cybersecurity, is a critical and trusted leadership role, responsible for leading, formulating, and expanding our cybersecurity strategy in alignment with our mission and long-term goals. This role is responsible for the development and implementation of enhanced security measures to protect data, systems, and infrastructure. The Division Director, Cyber Security, is responsible for managing responses to cyber security incidents, ensuring threats are managed effectively and appropriately to protect data and reputation. MINIMUM QUALIFICATIONS: Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability. Four (4) year college degree. Advanced degree preferred. Ten (10) years of progressive experience leading and transforming security and technology teams in a growth oriented environment. Five (5) years of experience leading AI-driven cybersecurity projects and teams. CISSP preferred but not required. Demonstrated record of strong interpersonal skills and building relationships. Demonstrated record of goal achievement and exceeding performance standards. Demonstrated ability to lead people and get results through others. Demonstrated understanding of network and systems security, cloud security, and machine learning algorithms. Experience managing large-scale incident response. Demonstrated experience in implementing Data Loss Prevention capabilities, closing gaps in detection and monitoring, and adoption of quantitative risk management approach for better decision making. Experience eliminating technical debt that exposes security vulnerabilities, such as end-of-life systems. Experience running training & awareness sessions, desktop simulations with red team/blue teams, and employee empowerment through targeted role-based risk training. Detailed understanding of HIPAA, NIST & HITRUST frameworks. Experience setting up a Managed SOC detection & response services, Security Info Event Management, and supporting forensic analysis. Experience with Zero Trust models preferred but not mandatory. Experience with the implementation of an AI-driven threat detection platform is an added plus. Experience with cloud security (AWS, Azure, GCP) and securing SaaS platforms. Exceptional organizational skills and problem-solving abilities. Proven ability to manage high-pressure situations with professionalism and discretion. Strong relationship-building skills to promote collaboration and drive successful outcomes. Proficiency in various technical platforms and the ability to swiftly learn new tools. Strong communication and customer service skills. Proven ability to communicate complex security topics effectively to executive and non-technical stakeholders. Excellent organizational skills and strong attention to detail. Understands and connects with the BAYADA Home Health Care culture. Ability to read, write and effectively communicate in English. TRAINING AND CERTIFICATIONS: Professional certifications such as CISSP, CISA, or equivalent are strongly preferred. PRIMARY RESPONSIBILITIES: Demonstrate and communicate the core values of BAYADA and The BAYADA Way. Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures. Model, uphold, and communicate BAYADA's core values and The BAYADA Way in all strategic, operational, and team initiatives. Foster and sustain a culture of teamwork, innovation, integrity, and continuous improvement across all cybersecurity operations. Develop, implement, and continually evolve a best-in-class, organization-wide cybersecurity strategy tightly aligned to BAYADA's mission, regulatory requirements, and strategic priorities. Serve as a trusted advisor to executive leadership, providing insightful guidance on emerging threats, organizational resilience, preparedness, and cyber risk. Identify, assess, and proactively manage cyber risks impacting BAYADA's clients, workforce, operations, and AI-powered solutions. Lead the development and execution of comprehensive security measures to protect sensitive data, information systems, and AI assets, ensuring privacy and robust compliance. Oversee the Security Operations Center, directing incident response, event reporting, investigation, and coordinated resolutions that minimize business disruption. Ensure streamlined, high-performing operations for threat intelligence, vulnerability management, penetration testing, and ongoing risk assessments. Collaborate closely with compliance, legal, enterprise architecture, data, IT, and external partners to address privacy and regulatory requirements. Work in concert with technology and cloud providers to embed security by design in data centers, multi-cloud environments, and care locations. Advance the responsible adoption of automation and infrastructure-as-code to drive agility, efficiency, and resilience in security posture. Champion the integration of machine learning and AI-enabling real-time threat detection, behavior analytics, and proactive defense in care and home health environments. Ensure ethical governance of AI systems within cybersecurity, maintaining compliance and high standards of integrity. Lead the development, implementation, and ongoing improvement of security awareness programs to inform BAYADA's workforce about cyber risks and best practices. Promote a culture where every teammate is empowered as a guardian of digital trust-inspiring gratitude and vigilance across the organization. Establish, monitor, and report on service level agreements and key performance indicators (KPIs) to sustain high standards in cyber defense, operational efficiency, and compliance (including HIPAA, HITRUST, and industry-relevant frameworks). Guide and support regular security audits, compliance reviews, and organizational reporting. Build, mentor, and empower a high-performing cybersecurity team, supporting professional growth, specialized training, and well-being. Strategically manage resource allocation, budgeting, vendor relationships, and contract negotiations to maximize security investment and service excellence. Lead long-term infrastructure planning for cybersecurity to support BAYADA's digital transformation, scale, and evolving technology portfolio. Remain at the forefront of healthcare IT trends, emerging risk landscapes, and innovative technologies, ensuring BAYADA's security program sets benchmarks for excellence. Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. Perform related duties and special projects as required or requested by supervisor, demonstrating flexibility, gratitude, and unwavering commitment to BAYADA's community and a future defined by secure, compassionate care. OTHER RESPONSIBILITIES: Complete special projects or other assignments as requested Demonstrates professional work behaviors such as professionalism and confidentiality. Seek learning opportunities around programs that affect professional and/or personal growth. WHY CHOOSE BAYADA? Base Pay: $220,000-$275,000 year depending on qualifications plus opportunity for bonus BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program To learn more about BAYADA Benefits, click here . As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
12/11/2025
Full time
POSITION SUMMARY: The Division Director, Cybersecurity, is a critical and trusted leadership role, responsible for leading, formulating, and expanding our cybersecurity strategy in alignment with our mission and long-term goals. This role is responsible for the development and implementation of enhanced security measures to protect data, systems, and infrastructure. The Division Director, Cyber Security, is responsible for managing responses to cyber security incidents, ensuring threats are managed effectively and appropriately to protect data and reputation. MINIMUM QUALIFICATIONS: Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability. Four (4) year college degree. Advanced degree preferred. Ten (10) years of progressive experience leading and transforming security and technology teams in a growth oriented environment. Five (5) years of experience leading AI-driven cybersecurity projects and teams. CISSP preferred but not required. Demonstrated record of strong interpersonal skills and building relationships. Demonstrated record of goal achievement and exceeding performance standards. Demonstrated ability to lead people and get results through others. Demonstrated understanding of network and systems security, cloud security, and machine learning algorithms. Experience managing large-scale incident response. Demonstrated experience in implementing Data Loss Prevention capabilities, closing gaps in detection and monitoring, and adoption of quantitative risk management approach for better decision making. Experience eliminating technical debt that exposes security vulnerabilities, such as end-of-life systems. Experience running training & awareness sessions, desktop simulations with red team/blue teams, and employee empowerment through targeted role-based risk training. Detailed understanding of HIPAA, NIST & HITRUST frameworks. Experience setting up a Managed SOC detection & response services, Security Info Event Management, and supporting forensic analysis. Experience with Zero Trust models preferred but not mandatory. Experience with the implementation of an AI-driven threat detection platform is an added plus. Experience with cloud security (AWS, Azure, GCP) and securing SaaS platforms. Exceptional organizational skills and problem-solving abilities. Proven ability to manage high-pressure situations with professionalism and discretion. Strong relationship-building skills to promote collaboration and drive successful outcomes. Proficiency in various technical platforms and the ability to swiftly learn new tools. Strong communication and customer service skills. Proven ability to communicate complex security topics effectively to executive and non-technical stakeholders. Excellent organizational skills and strong attention to detail. Understands and connects with the BAYADA Home Health Care culture. Ability to read, write and effectively communicate in English. TRAINING AND CERTIFICATIONS: Professional certifications such as CISSP, CISA, or equivalent are strongly preferred. PRIMARY RESPONSIBILITIES: Demonstrate and communicate the core values of BAYADA and The BAYADA Way. Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures. Model, uphold, and communicate BAYADA's core values and The BAYADA Way in all strategic, operational, and team initiatives. Foster and sustain a culture of teamwork, innovation, integrity, and continuous improvement across all cybersecurity operations. Develop, implement, and continually evolve a best-in-class, organization-wide cybersecurity strategy tightly aligned to BAYADA's mission, regulatory requirements, and strategic priorities. Serve as a trusted advisor to executive leadership, providing insightful guidance on emerging threats, organizational resilience, preparedness, and cyber risk. Identify, assess, and proactively manage cyber risks impacting BAYADA's clients, workforce, operations, and AI-powered solutions. Lead the development and execution of comprehensive security measures to protect sensitive data, information systems, and AI assets, ensuring privacy and robust compliance. Oversee the Security Operations Center, directing incident response, event reporting, investigation, and coordinated resolutions that minimize business disruption. Ensure streamlined, high-performing operations for threat intelligence, vulnerability management, penetration testing, and ongoing risk assessments. Collaborate closely with compliance, legal, enterprise architecture, data, IT, and external partners to address privacy and regulatory requirements. Work in concert with technology and cloud providers to embed security by design in data centers, multi-cloud environments, and care locations. Advance the responsible adoption of automation and infrastructure-as-code to drive agility, efficiency, and resilience in security posture. Champion the integration of machine learning and AI-enabling real-time threat detection, behavior analytics, and proactive defense in care and home health environments. Ensure ethical governance of AI systems within cybersecurity, maintaining compliance and high standards of integrity. Lead the development, implementation, and ongoing improvement of security awareness programs to inform BAYADA's workforce about cyber risks and best practices. Promote a culture where every teammate is empowered as a guardian of digital trust-inspiring gratitude and vigilance across the organization. Establish, monitor, and report on service level agreements and key performance indicators (KPIs) to sustain high standards in cyber defense, operational efficiency, and compliance (including HIPAA, HITRUST, and industry-relevant frameworks). Guide and support regular security audits, compliance reviews, and organizational reporting. Build, mentor, and empower a high-performing cybersecurity team, supporting professional growth, specialized training, and well-being. Strategically manage resource allocation, budgeting, vendor relationships, and contract negotiations to maximize security investment and service excellence. Lead long-term infrastructure planning for cybersecurity to support BAYADA's digital transformation, scale, and evolving technology portfolio. Remain at the forefront of healthcare IT trends, emerging risk landscapes, and innovative technologies, ensuring BAYADA's security program sets benchmarks for excellence. Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. Perform related duties and special projects as required or requested by supervisor, demonstrating flexibility, gratitude, and unwavering commitment to BAYADA's community and a future defined by secure, compassionate care. OTHER RESPONSIBILITIES: Complete special projects or other assignments as requested Demonstrates professional work behaviors such as professionalism and confidentiality. Seek learning opportunities around programs that affect professional and/or personal growth. WHY CHOOSE BAYADA? Base Pay: $220,000-$275,000 year depending on qualifications plus opportunity for bonus BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program To learn more about BAYADA Benefits, click here . As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
University of California, Berkeley
Berkeley, California
Director of Student Services (0322U) - Civil & Environmental Engineering About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan . At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley. Departmental Overview The Department of Civil and Environmental Engineering (CEE) at UC Berkeley is a worldwide leader in developing engineering solutions to societal-scale challenges. Berkeley CEE conducts cutting-edge research in evolving and vital areas that address societal needs for well-designed and well-operated buildings, energy, transportation, and water systems. These critical systems must be reliable and resilient in the face of hazards such as earthquakes and flooding. Extensive efforts will be needed to adapt civil infrastructure to withstand adverse changes in weather and climate. Our research and teaching serve the needs of a growing and increasingly urban world population that requires sustainable improvements in standards of living. Berkeley CEE research establishes and advances the intellectual foundations of new fields of study. We develop theory and improve understanding, and provide tools and techniques for solving important new problems. The educational activities of Berkeley CEE focus on developing future leaders in the engineering profession, in academia, and in the broader societal context. Through individual and collective efforts, Berkeley CEE serves the needs of our College and University and provides technical expertise and service to other public, private, and professional entities. Berkeley CEE is a place of intellectual vitality and diversity in which all students, faculty, and staff have the opportunity and the impetus to achieve their highest potential. Signs of this vitality and diversity are seen in innovative research conducted by students and faculty; creative, flexible, adaptable, and forward-looking curricula; outstanding classroom teaching; attentive academic mentoring; and a shared sense of a community that is inclusive and respectful of all members. We are proud of our contributions to the public mission of the University of California, as demonstrated, for example, by our role in providing access to higher education for students from low and middle-income families. The Director of Student Services position involves a wide range of student services duties and responsibilities for an academic department / school / college or organization. Responsibilities include providing assistance to the dean / chair, faculty, and students in academic advising, recruitment, admissions, financial aid, visa / immigration matters, the evaluation and awarding of fellowships and block grant funds, student orientation and events, career counseling, and related programs. Application Review Date The First Review Date for this job is: December 10, 2025 - Open Until Filled Responsibilities 30% Program Planning and Management: Holds full functional accountability for Department's graduate and undergraduate student services programs. Independently manages the administration and operation of Department's Student Services Unit and has broad authority and oversight responsibility in related matters, including academic advising, career counseling, recruitment, admissions financial aid, the evaluation and awarding of fellowships and block grant funds, student orientations and events (e.g., Commencement, CalSo, CalDay, Graduate Preview Day, etc.), curriculum planning and scheduling, enrollment management, instructional support (GSI & Readers), and other related programs. Leads analysis, forecasting, and strategic efforts as they relate to student services, and builds and maintains the administrative and organizational capacity of the Department's Student Services Unit. Evaluates the effectiveness of the student services function, and makes changes to the program to provide better service to organizational management, faculty, and students. Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote students' academic success. Develops and modifies programs, methods of advising and procedures in student services to integrate University and department directives within Student Services. Develops, interprets, and administers student services programs. Researches and facilitates implementation of technologies, including database and web-based systems to enhance the delivery of programs and services. Participates in Department, College, and campus taskforces and committees and serves as the primary department administrative representative on all matters related to student services. Incumbent assists those requesting assistance in finding and receiving financial aid. Manages the registration process, including SIS, Cal Central add/drop processes and pre-registration advising. Ensures that students are informed of deadlines and details of registration, course changes, and international exchange opportunities; assists international students in adjusting to life within the department. Advises the Berkeley International Office (BIO) on financial issues regarding CEE international students. Advises the faculty and the Engineering Research Support Organization (ERSO) on Graduate Division and Departmental policies affecting CEE students employed on faculty research grants. Oversees all professional staff, practices, and procedures relating to students' progress in B.S., Professional M.S., Ph.D., Professional M.Eng degree programs, and Development Engineering certificate from admission through graduation. Incumbent has full responsibility for implementing and coordinating programs at all levels of study, including establishing of administrative procedures and negotiating with the Berkeley Graduate Division, International Office, and Registrar to insure consistency with University, System-wide and Homeland Security policy. Assesses administrative problems that may arise affecting staff or students, investigates alternatives, devises and implements solutions. Interfaces with campus offices to determine approaches to resolving problematic student issues. Applies high-level knowledge of student services administration and innovative problem-solving skills. Provides direction to professional Student Services Advisors, Department Chair, Vice-Chairs, Equity Advisor, Faculty, and Director of Operations on the more complex issues encountered. In accordance with Departmental, University and College policies, and in compliance with the ADA, conceptualize, develop, and implement student support service models that promote students' academic success. Assesses overall student services' needs, plans appropriate responses. Creates models and "grows" the new programs, ultimately institutionalizing and delegating their ongoing operation as appropriate. 20% Supervision and Staff Management: Directs and supervises 2 career staff advisors (SSA 4 and SSA 3), 1 communications staff, 1 admissions staff (ARS 2), and 1 work study (AA 2). Actively promotes professionalism and career development and facilitates a collaborative, team approach within the Student Services Unit.Provides direction to professional student services staff on the more complex issues encountered and ensures Advisors are upholding college, university and department policies and following appropriate procedures. Sets priorities for the unit, directs work flow, and evaluates performance. Evaluates and develops new procedures for greater accuracy and efficiency in pursuit of Student Services Unit priorities. Ensures effective cross-training and reallocates responsibilities and tasks as needed. Communicates regularly with staff to ensure implementation of team initiatives and projects. Trains staff on new and established policies and procedures.Develops staff job descriptions, recruits, hires, trains, and develops staff resources and talent. Makes decisions on performance, salary actions, and other human resources related issues of managed staff. Completes yearly performance evaluations and is responsible for resolution of personnel issues or actions, in compliance with applicable campus human resource policies and procedures.Recognizes issues that have campus impact or future implications and advises the managed employees accordingly.Provides guidance and mentoring to Student Services Advisors. Decides which resources will be committed to goals and objectives and how they will be allocated. 20% Financial Oversight/Administration: . click apply for full job details
12/11/2025
Full time
Director of Student Services (0322U) - Civil & Environmental Engineering About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan . At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley. Departmental Overview The Department of Civil and Environmental Engineering (CEE) at UC Berkeley is a worldwide leader in developing engineering solutions to societal-scale challenges. Berkeley CEE conducts cutting-edge research in evolving and vital areas that address societal needs for well-designed and well-operated buildings, energy, transportation, and water systems. These critical systems must be reliable and resilient in the face of hazards such as earthquakes and flooding. Extensive efforts will be needed to adapt civil infrastructure to withstand adverse changes in weather and climate. Our research and teaching serve the needs of a growing and increasingly urban world population that requires sustainable improvements in standards of living. Berkeley CEE research establishes and advances the intellectual foundations of new fields of study. We develop theory and improve understanding, and provide tools and techniques for solving important new problems. The educational activities of Berkeley CEE focus on developing future leaders in the engineering profession, in academia, and in the broader societal context. Through individual and collective efforts, Berkeley CEE serves the needs of our College and University and provides technical expertise and service to other public, private, and professional entities. Berkeley CEE is a place of intellectual vitality and diversity in which all students, faculty, and staff have the opportunity and the impetus to achieve their highest potential. Signs of this vitality and diversity are seen in innovative research conducted by students and faculty; creative, flexible, adaptable, and forward-looking curricula; outstanding classroom teaching; attentive academic mentoring; and a shared sense of a community that is inclusive and respectful of all members. We are proud of our contributions to the public mission of the University of California, as demonstrated, for example, by our role in providing access to higher education for students from low and middle-income families. The Director of Student Services position involves a wide range of student services duties and responsibilities for an academic department / school / college or organization. Responsibilities include providing assistance to the dean / chair, faculty, and students in academic advising, recruitment, admissions, financial aid, visa / immigration matters, the evaluation and awarding of fellowships and block grant funds, student orientation and events, career counseling, and related programs. Application Review Date The First Review Date for this job is: December 10, 2025 - Open Until Filled Responsibilities 30% Program Planning and Management: Holds full functional accountability for Department's graduate and undergraduate student services programs. Independently manages the administration and operation of Department's Student Services Unit and has broad authority and oversight responsibility in related matters, including academic advising, career counseling, recruitment, admissions financial aid, the evaluation and awarding of fellowships and block grant funds, student orientations and events (e.g., Commencement, CalSo, CalDay, Graduate Preview Day, etc.), curriculum planning and scheduling, enrollment management, instructional support (GSI & Readers), and other related programs. Leads analysis, forecasting, and strategic efforts as they relate to student services, and builds and maintains the administrative and organizational capacity of the Department's Student Services Unit. Evaluates the effectiveness of the student services function, and makes changes to the program to provide better service to organizational management, faculty, and students. Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote students' academic success. Develops and modifies programs, methods of advising and procedures in student services to integrate University and department directives within Student Services. Develops, interprets, and administers student services programs. Researches and facilitates implementation of technologies, including database and web-based systems to enhance the delivery of programs and services. Participates in Department, College, and campus taskforces and committees and serves as the primary department administrative representative on all matters related to student services. Incumbent assists those requesting assistance in finding and receiving financial aid. Manages the registration process, including SIS, Cal Central add/drop processes and pre-registration advising. Ensures that students are informed of deadlines and details of registration, course changes, and international exchange opportunities; assists international students in adjusting to life within the department. Advises the Berkeley International Office (BIO) on financial issues regarding CEE international students. Advises the faculty and the Engineering Research Support Organization (ERSO) on Graduate Division and Departmental policies affecting CEE students employed on faculty research grants. Oversees all professional staff, practices, and procedures relating to students' progress in B.S., Professional M.S., Ph.D., Professional M.Eng degree programs, and Development Engineering certificate from admission through graduation. Incumbent has full responsibility for implementing and coordinating programs at all levels of study, including establishing of administrative procedures and negotiating with the Berkeley Graduate Division, International Office, and Registrar to insure consistency with University, System-wide and Homeland Security policy. Assesses administrative problems that may arise affecting staff or students, investigates alternatives, devises and implements solutions. Interfaces with campus offices to determine approaches to resolving problematic student issues. Applies high-level knowledge of student services administration and innovative problem-solving skills. Provides direction to professional Student Services Advisors, Department Chair, Vice-Chairs, Equity Advisor, Faculty, and Director of Operations on the more complex issues encountered. In accordance with Departmental, University and College policies, and in compliance with the ADA, conceptualize, develop, and implement student support service models that promote students' academic success. Assesses overall student services' needs, plans appropriate responses. Creates models and "grows" the new programs, ultimately institutionalizing and delegating their ongoing operation as appropriate. 20% Supervision and Staff Management: Directs and supervises 2 career staff advisors (SSA 4 and SSA 3), 1 communications staff, 1 admissions staff (ARS 2), and 1 work study (AA 2). Actively promotes professionalism and career development and facilitates a collaborative, team approach within the Student Services Unit.Provides direction to professional student services staff on the more complex issues encountered and ensures Advisors are upholding college, university and department policies and following appropriate procedures. Sets priorities for the unit, directs work flow, and evaluates performance. Evaluates and develops new procedures for greater accuracy and efficiency in pursuit of Student Services Unit priorities. Ensures effective cross-training and reallocates responsibilities and tasks as needed. Communicates regularly with staff to ensure implementation of team initiatives and projects. Trains staff on new and established policies and procedures.Develops staff job descriptions, recruits, hires, trains, and develops staff resources and talent. Makes decisions on performance, salary actions, and other human resources related issues of managed staff. Completes yearly performance evaluations and is responsible for resolution of personnel issues or actions, in compliance with applicable campus human resource policies and procedures.Recognizes issues that have campus impact or future implications and advises the managed employees accordingly.Provides guidance and mentoring to Student Services Advisors. Decides which resources will be committed to goals and objectives and how they will be allocated. 20% Financial Oversight/Administration: . click apply for full job details
