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Posting Number: S14200P Working Title: Student Services Coordinator Department: Terry-Ugrad Stdnt Srvcs & Corp About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: Typically, Monday through Friday 8:00 am - 5:00 pm Advertised Salary: $41,000 + commensurate with experience Posting Date: 09/29/2025 Open until filled: Yes Proposed Starting Date: 10/26/2025 Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: Student Services Assistant I FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent Position Summary: The Student Services Coordinator reports to the Assistant Director of Corporate Engagement and plays a vital role on the Undergraduate Student Services (USS) team, supporting student success initiatives within the Terry College of Business. This position is responsible for delivering high-quality, personalized customer service to a wide range of constituents. Key responsibilities include serving as the program manager for the Terry Peer Interview Coaching (TPIC) initiative, overseeing all aspects of its daily operations. The coordinator also manages the scheduling, coordination, and execution of Business Learning Community tours for prospective undergraduate students, their families, and distinguished visitors. This role requires strong systems and data management skills, as well as the ability to analyze and improve operational processes essential to program success. The ideal candidate will be a self-starter capable of working independently, building effective relationships with internal and external stakeholders, identifying needs, solving problems proactively, and making informed decisions to support team and organizational goals. Knowledge, Skills, Abilities and/or Competencies: Strong verbal and written communications skills Strong interpersonal skills Desire and ability to take the initiative Problem solving. Ability to use discretion with confidential information Excellent relational ability to work with and influence others Physical Demands: Lift and/or move up to 30 pound of boxes, materials and/or equipment, as needed. Walk, stand, stoop, lift, kneel. Is driving a responsibility of this position?: No Is this a Position of Trust?: No Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): No Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Terry Peer Interview Coach (TPIC) Program Management Design, implement, and evaluate program components that support student success and contribute to program growth and impact Coordinate all scheduling and logistics for program activities, ensuring timely communication with peer coaches and student participants Develop and maintain marketing and promotional materials to support program visibility and engagement Oversee meeting space reservations and coaching material logistics in collaboration with the USS Office Manager (for supplies), Terry Facilities (for room scheduling), and Terry OIT (for technical support) Monitor and track peer coach activity, maintaining accurate data and documentation Create and update selection criteria, onboarding processes, and training materials for peer coaches Curate and organize career-related resources to enhance accessibility for coaches and students Maintain and regularly update the program's webpage on the college website Support the Assistant Director of Corporate Engagement in program assessment and continuous improvement initiatives Conduct research on best practices from peer and aspirant business schools to inform program development and innovation Percentage of time: 45 Duties/Responsibilities: BLC Tour Scheduling and Management Maintain and regularly update the digital tour request form and related information on the college website Coordinate all scheduling and logistical aspects of Business Learning Community (BLC) tours, ensuring clear communication with ambassadors, guests, the Terry Dean's Office, development officers, and UGA officials as needed Communicate VIP and group tour requests to the Assistant Director of Corporate Engagement to identify collaborative partners, develop customized tour plans, and assign appropriate ambassador tour guides Notify the Terry Undergraduate Programs Office of tour information folder needs in advance to ensure timely preparation and delivery Oversee daily tour operations, delivering high-touch service to all guests and monitoring changes, cancellations, or adjustments to ambassador assignments Manage and track tour-related data, maintaining accurate records for reporting and assessment purposes Percentage of time: 35 Duties/Responsibilities: Student Services Support Support internship and fulltime recruiting efforts Maintain and promote internship and fulltime opportunity listings Assist with room reservations Perform data management, analytical, and system/operational roles essential to effective functioning of the USS Assist with planning and execution of Terry College Honors Day and Graduation Convocation Percentage of time: 15 Duties/Responsibilities: Other Duties as assigned Percentage of time: 5 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: Sharen Phinney Recruitment Contact Email:

Job no: 529174 Position Type: Staff Full Time Campus: UMass Boston Department: English Pay Grade: 30 Date opened: 05 Dec 2025 Eastern Standard Time Applications close: 19 Dec 2025 Eastern Standard Time General Summary: The Program Coordinator for the Graduate Programs of the Department of English will serve as the first point of contact, coordinate and provide administrative and program support to the English Department's graduate programs. The incumbent will provide routine and timely information and assistance to graduate students, prospective students and faculty regarding program, department and University requirements and will maintain all programmatic needs; will track and register students into relevant university systems; and will liaise with internal and external constituents to exchange information, resolve problems and/or facilitate progress of departmental programs, functions and activities. The incumbent will assist Graduate Program Directors with recruitment efforts, including coordinating program Info sessions and attending Graduate Program Fairs; advise graduate students on program/concentration requirements and confirm degree audits with the Registrar's office. The incumbent will work with the Administrative Director of the Department of English on all graduate program budgetary items. The incumbent will work closely with the Graduate Program Directors for the MA and the MFA programs, as well as all department Faculty, the Administrative Director and Chair of the department; and will also provide back-up administrative support to other areas of the department, as requested. Examples of Duties: • Coordinate and serve as first point of contact for and provide administrative support functions to the English Department, with an emphasis on the departmental graduate programs; receive and direct internal and external phone and e-mail inquiries; receive, sort and distribute mail to appropriate individual within assigned unit; prepare routine correspondence; provide routine and timely information and assistance to students regarding departmental programs and requirements; coordinate distribution of program information to applicants, students, and faculty.• Responsible for day-to-day management of English Department Graduate Programs.• Prepare and write year-end reports on the state of the graduate programs functioning.• Work alongside the Administrative Director to ensure compliance with accounting and procurement procedures; collect, organize, and review data for the Graduate Program's activities.• Provide administrative and logistical support to departmental staff in scheduling and arranging for meetings,conferences and special events.• Serve as BankCard cardholder for the department and maintain BankCard activity of all purchases; receive and maintain original itemized receipts for items purchased, as well as travel arrangements, department events and other department expenses and complete necessary forms for payment; reconcile statements in compliance with university regulations, policies and procedures; complete funding reallocations; prepare and process purchase orders and disbursement vouchers.• Manage all Graduate Program social media and recruitment.• Coordinate efforts with internal and external departments and stakeholders, as well as faculty and students, to exchange information, resolve problems and/or facilitate progress of departmental programs, functions and activities.• Serve as point person for the collection of application materials and admission statuses for candidates in all department Masters programs; prepare and organize applications for admission, including creating and maintaining.• Coordinate orientation for new student cohorts in collaboration with GPDs.• Create program materials and manage and update the master program's website; maintain directories of alumni and establish points of contact.• Schedule thesis and final project presentations and assist students with thesis/final project approval paperwork; work with GPDs to assign readers for MA final projects/theses.• Provide admission assistance to the GPDs with recruitment efforts, admissions events, and class selection for incoming students and first-semester students.• Prepare and provide administrative correspondence and forms including but not limited with graduate course scheduling, advertising and registration of students, as well as with the assignment of Teaching Assistantships; monitor the placement of Teaching Assistants with their mentor throughout the semester; manage Teaching assistantships contracts; and all spreadsheets to work closely with the Graduate Studies Office.• Assist with scheduling faculty seminar services and arrange all logistics and technical needs for graduate program events; coordinate and schedule meetings for GPDs.• Maintain and utilize confidential filing system of department records to assure availability and easy authorized access to all information.• Provide in a timely manner administrative support to Graduate Program Directors (GPDs) and Undergraduate and Graduate program directors as requested.• Maintain all alumni records and outreach.• Assist the Program Directors and program committees with the AQUAD review process, including scheduling and participating in meetings to provide administrative support and archiving decisions made about the process.• Collect, organize and review data for the Program Directors.• Provide coverage to other parts of the department in the absence of other administrative support staff such as being responsible for compiling confidential course evaluations.• Assist Administrative Director and Department staff with tasks as needed.• Serve as back up for Administrative Director, tasks may include but are not limited to, purchasing, reimbursement, vendor payments and budget assistance:• Perform other duties as assigned. Qualifications: Bachelor's degree required. MA in English or related field preferred; The incumbent must have at least three years, or equivalent part-time, experience in office management, office administration, business administration or business management is required. Preferred Experience:• Experience with graduate programs and coordination strongly preferred; experience with administrative work strongly preferred.• Experience working with university applications, including but not limited to, PeopleSoft, Concur, Buyways and 25Live preferred. Knowledge, Skills and Abilities:• Excellent interpersonal and public-speaking skills, including the ability to write clearly and listen carefully and offer appropriate advice about resources on graduate programs to university stakeholders.• Excellent organizational skills, including the ability to explain systems and processes to the English Department administrative team, students, and campus partners.• Ability to work with data in Excel or other programs; experience with and/or interest in other scheduling systems; experience with InDesign, Canva, and/or Photoshop for design work.• Ability to collaborate effectively with the English Department administrative team.• Ability to take on substantial responsibility, work independently, offer and take constructive advice, and anticipate and meet all deadlines.• Knowledge of Microsoft Office Suite, as well as web site maintenance software.• Knowledge of standard office practices and procedures including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business letter preparation.• Knowledge of software applications, including office software and database management.• Knowledge of the principles, practices and procedures of office management, including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business letter preparation.• Knowledge of the types and applications of standard office filing systems.• Ability to understand, explain and apply the laws, rules regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.• Ability to express thoughts clearly and develop ideas in a logical sequence.• Ability to assemble items of information in accordance with established procedures and determine the proper format and procedures for assembling items of information.• Ability to follow guidelines and procedures, as well as written and oral instructions, as well as give written and oral instructions in a precise, understandable manner.• Ability to maintain accurate records.• Ability to establish and maintain harmonious working relationships with others and to deal tactfully with others.• Ability to research and navigate the internet and social media.• Ability to exercise discretion in handling highly confidential information.• Ability to exercise sound judgment.• Ability to multi-task and prioritize tasks while respecting multiple deadlines.• Strong interpersonal and organizational skills. Application Instructions: Please apply online with your resume, cover letter and list of three professional references. Review of candidates will begin following the application closing date. Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. Salary Ranges for the appropriate Pay Grade can be found at the following link: Grade: 30 Salary Ranges This is an exempt union position. All official salary offers must be approved by Human Resources. UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment . click apply for full job details