US Service Operations Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary :

The US Service Operations Manager will lead a team of analysts and senior analysts in executing a variety of operational tasks. This role is essential for guiding a dynamic team focused on the timely and accurate completion of work aimed at improving accounts receivable (A/R) outcomes for our clients. In this position, you will collaborate with colleagues to align processes, foster positive team engagement, and monitor performance outcomes. To succeed, you will need to develop a strong understanding of the work, processes, and reporting within the team's scope to effectively support business initiatives.

You will partner with peers in the US Service Operations team and across the organization to advance geo-strategy initiatives, fulfill business objectives, and achieve key goals. A successful candidate will be a critical thinker capable of creating business cases, influencing stakeholders, and demonstrating expertise in both technical concepts and industry knowledge.

Key Responsibilities:

• Ensure the timely and accurate execution of tasks while supporting other teams in achieving their goals.
• Enhance business outcomes through effective communication, prioritization of work, and innovative problem-solving.
• Cross-functional collaboration to identify and address obstacles that hinder optimal performance.
• Recruit, coach, and lead team members to facilitate personal and professional development.
• Provide radically candid feedback to identify opportunities for improvement and strengthen the skills of direct reports and peers.
• Actively participate in and take ownership of initiatives that drive the success of the team, department, and organization.
• Collaborate with peers within the US Service Operations team and across TES and Customer Care organizations to support geo-strategy initiatives and achieve business objectives.

Education & Experience:

• Bachelor's Degree or relevant professional experience.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and OneNote.
• Familiarity with athenaNet and other athena products recommended.

Knowledge & Skills:

• Exemplify the "Obsess Over Customers" core value in all actions and decisions.
• Strong ability to develop and maintain positive working relationships with a diverse range of stakeholders.
• Flexibility to adapt to changing work environments, manage competing priorities, and handle frequent changes, delays, and unexpected events.
• Strong attention to detail, project management and leadership skills

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: