Description:
Join the team at Direct Discount Tire as a Service Advisor and become a key part of a welcoming and energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude.
Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, we're searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.
Essential Functions
- Promptly meet and greet every service customer in a friendly and courteous manner.
- Listen to customers' reasons for bringing their vehicle to the service department.
- Provide logical diagnostic services or repairs to address customers' concerns.
- Provide accurate estimates for all recommended services or repairs.
- Maintain open communication with technicians and the shop foreman regarding job status updates.
- Handle minor customer complaints and misunderstandings with courtesy and tact, without exacerbating the issues.
- Make policy adjustments within the guidelines and budgets established by management.
- Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
- Write and complete work orders, explain the work done to the customer, and collect payments.
- Strive to ensure that every customer is delighted with the level of service the shop offers.
- Provide superior customer service at all times.
- Make yourself available for and complete all required and additional training offered by the Company.
- Perform other duties as required by management.
- Adhere to company policies and legal regulations at all times when conducting business.
Requirements:
- Customer Service background
- Automotive background
- Able to stand for long periods
- Ability to work with computer system
- Learn Tiremaster program
Compensation details: 16-18 Hourly Wage
PIe2de7b58b5-