The Systems Engineer position is responsible for providing full cycle implementation and support of customer systems, while working across multiple company departments to ensure full client satisfaction.
Essential functions and responsibilities:
- Assess work sites, conditions and logistics for each project; Develop Method of Procedure based on pre-project assessment.
- Design, develop and provide documentation of systems, configurations and other pertinent information for the customer.
- Communicate with clients to resolve issues in a professional and confidential manner; Develop and execute client specific solutions.
- Manage the allocation of project resources, including software, hardware, tools and related items specific to each customer and/or project.
- Direct the work responsibilities of union labor personnel based on specific project needs.
- Design and oversee training programs for new and existing customers; Determine which customers receive training.
- Collaborate with Customer Relationship Managers on demonstrations for new and potential clients.
- Perform installation, configuration, programming and final commissioning of customer systems.
- Work collaboratively with installation, project management and engineering teams.
- Perform infrastructure services, including pulling cables, installing wall and ceiling cabling, and installing surface mounted devices, as required.
- Perform system wiring and terminations services, as required.
- Deliver on-going remote and on-site technical support for existing customers and systems.
- Additional responsibilities may be required as necessary, including but not limited to: Provide internal support for basic trouble shooting, system backups and archiving; Provide support for Company telephony applications; Create telephone and messaging accounts for new users; Coordinate access to work site for motorized lifts; Fabricate power racks as necessary.
- Perform other duties as needed.
Success factors/job competencies:
- Communication Skills
- Analysis
- Mechanical aptitude
- Independent Thinking & Decision Making
- Problem Solving
- Safety orientation
- Customer Focus
- Attention to Detail
- Teamwork/Collaboration
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Individual will be required to travel to customer sites as needed.
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
- The employee is occasionally exposed to outside weather conditions and risk of electrical shock.
- Individual will regularly be required to lift, push, pull, and carry up to 50 pounds, and occasionally up to 75 pounds.
- Incumbent will be required to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed.
- Incumbent must be able to read, see, hear, and speak.
Work Days and Shifts:
Position works Monday-Friday, daylight hours, and additional time as needed to complete work.
Education/Certification(s)/License(s) required:
- Bachelor's Degree in Electronics, Information Technology or related field preferred, or equivalent experience.
- May be required to participate in safety trainings and/or certifications provided by the Company or customers.
- Valid driver's license, as employee will be required to travel to local and overnight client sites as needed.
- Manufacturer specific certifications, as required.
- Responsible to maintain active certifications and obtain new and updated certifications as required by the Company.
Experience/Other required:
- Position requires two (2) to three (3) years of relevant experience in the electronic services industry (Voice, Data, Security, Multimedia, and/or Structured Cabling).
- Strong knowledge of Microsoft Office.
- Strong computer skills with advanced software aptitude.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Visa sponsorship is not available for this position.
- This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
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