Customer Experience Manager

Freytags Florist is a family-owned and operated florist proudly serving the Greater Austin Area since 1974. Our mission is simple: put smiles on faces with flowers, plants, and products of beautyand exceed customer expectations in all that we do. Because of this commitment, Freytags Florist has been voted Austins Best Florist year after year. We value our community deeply, and we love serving them.

We are building a workplace where our team feels inspired, supported, and motivated to go the extra mile for our customers. We are seeking a Customer Experience Manager who is energized by leadership, passionate about elevated customer service, and eager to build a culture that consistently delivers exceptional experiences.

Position Summary

The Customer Experience Manager oversees our Customer Service Representatives and Retail Sales Associates to ensure every customer interaction, whether in-store, by phone, or online, is warm, efficient, accurate, and memorable. This leader impacts revenue, order accuracy, customer loyalty, and long-term business success by coaching the team, improving processes, and shaping the customer journey from start to finish. This is not a floral design position.

Freytags Florist is proud to offer the following benefits to our full-time team members:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k
• Company Sponsored Life Insurance
• Paid Vacation
• Employee discounts up to 50% off
• Six Paid Holidays throughout the year
• On-Demand Pay

Requirements

• High standard for exceptional customer service.
• Positive approach to work and all interactions.
• Strong leadership skills with experience motivating and coaching teams.
• Comfortable working both independently and within a team environment.
• Proficient in typing, spelling, and computer-based workflows.
• Ability to create and edit spreadsheets.
• Minimum of 2+ years of business and management experience.

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