Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. Relocation assistance is available to Charlotte for this position The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees ( 5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. Relocation assistance is available to Charlotte for this position The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees ( 5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today! The Port Adventure Financial Specialist is a strategic role supporting Disney Cruise Line Port Adventures by managing complex financial operations, vendor payments, and cost-accuracy oversight. This position owns end-to-end financial processes, including invoice review, international payments, reconciliations, and financial reporting. The Specialist collaborates closely with third-party Tour Operators and internal teams-Finance, Revenue Management, Product Development, and Operations-to ensure operational alignment, financial integrity, and compliance. In addition to maintaining accurate vendor costs, contracts, and documentation, the role drives system improvements and strengthens financial workflows. It requires deep expertise, strategic oversight, and cross-functional leadership to protect vendor relationships, mitigate reputational risk, and support scalable growth with new ship releases. Responsibilities Financial Operations & Payments Review, reconcile, and process vendor and Tour Operator invoices with accurate cost allocation. Prepare, execute, and monitor payments via MXP, SAP, wire transfer, and related systems. Handle international payments, currency considerations, and compliance with financial controls and accounting standards. Maintain accurate financial records including coding and filing by region, country, port, tour name, tour code, and vendor. Be the point of contact for all third-party vendors resolving discrepancies proactively. Monitor outstanding balances, follow up on overdue payments, and ensure partners have received funds. Provide payment summaries, balances, accrual reports, and departmental reporting-including self-auditing to ensure accuracy. Support audits by providing required documentation and serve as a subject matter expert for internal and external audit inquiries. Vendor Relations & Documentation Communicate with Tour Operators and suppliers to resolve payment issues, confirm account details, and maintain accurate records of vendor terms and pricing changes. Support onboarding of vendors into the Disney Supplier Management Portal. Maintain up-to-date vendor cost files, financial documentation, and pricing histories. Reconciliation & Financial Analysis Generate monthly account reconciliations, prepare journal entries, and support accrual reporting. Conduct financial analysis that supports decision-making and validates cost accuracy. Cross-Functional Collaboration Partner with Finance, Procurement, Revenue Management, Product Development, Business Office Managers, and Shipboard Port Adventures leadership to resolve payment issues and maintain smooth operational workflows. Provide day-to-day operational financial support, ensuring timely issue resolution. System & Process Optimization Support and lead system improvements, testing, and workflow enhancements for MXP, SAP, Coupa, and related platforms. Identify opportunities to improve financial processes, tools, and documentation to enhance efficiency and accuracy. Cost Accuracy & Compliance Oversight Ensure all vendor costs are correct, contract-aligned, and properly documented. Maintain strong internal controls and support audit readiness through consistent compliance practices. Key Competencies Analytical Thinking: Ability to interpret financial data, identify discrepancies, and recommend corrective actions. Attention to Detail: Ensures accuracy in payments, reconciliations, documentation, and cost audits. Communication Skills: Effectively collaborates with internal teams and international vendors to resolve payment and documentation issues. Project Management: Ability to manage financial workflows, system upgrades, and cross-functional initiatives while meeting deadlines. Problem-Solving: Quickly identifies issues and implements solutions that support compliance and operational efficiency. Required Qualifications Strong understanding of financial processes, international payments, reconciliations, and vendor invoicing. Experience managing third-party vendors in a travel, recreation, hospitality, or tour-operations environment. High level of accuracy, strong analytical abilities, and excellent organizational skills. Ability to prioritize multiple projects and meet time-sensitive deadlines in a fast-paced environment. Strong communication skills-clear, professional verbal and written communication with internal and external partners. Experience with MXP, SAP, Coupa, Business Objects, and Microsoft Office Suite. Proven ability to handle sensitive financial information with discretion. Desired Qualifications Experience in financial operations, auditing, or vendor management. Minimum 5 years' experience in the travel, tour, cruise, or recreation industry. Experience working with international vendors and understanding global payment processes. Familiarity with contract terms and supporting contract-related financial alignment. Required Education Bachelor's degree in Finance, Accounting, Economics, Business, Tour Operations Hospitality, or a related field - or equivalent professional experience.
12/07/2025
Full time
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today! The Port Adventure Financial Specialist is a strategic role supporting Disney Cruise Line Port Adventures by managing complex financial operations, vendor payments, and cost-accuracy oversight. This position owns end-to-end financial processes, including invoice review, international payments, reconciliations, and financial reporting. The Specialist collaborates closely with third-party Tour Operators and internal teams-Finance, Revenue Management, Product Development, and Operations-to ensure operational alignment, financial integrity, and compliance. In addition to maintaining accurate vendor costs, contracts, and documentation, the role drives system improvements and strengthens financial workflows. It requires deep expertise, strategic oversight, and cross-functional leadership to protect vendor relationships, mitigate reputational risk, and support scalable growth with new ship releases. Responsibilities Financial Operations & Payments Review, reconcile, and process vendor and Tour Operator invoices with accurate cost allocation. Prepare, execute, and monitor payments via MXP, SAP, wire transfer, and related systems. Handle international payments, currency considerations, and compliance with financial controls and accounting standards. Maintain accurate financial records including coding and filing by region, country, port, tour name, tour code, and vendor. Be the point of contact for all third-party vendors resolving discrepancies proactively. Monitor outstanding balances, follow up on overdue payments, and ensure partners have received funds. Provide payment summaries, balances, accrual reports, and departmental reporting-including self-auditing to ensure accuracy. Support audits by providing required documentation and serve as a subject matter expert for internal and external audit inquiries. Vendor Relations & Documentation Communicate with Tour Operators and suppliers to resolve payment issues, confirm account details, and maintain accurate records of vendor terms and pricing changes. Support onboarding of vendors into the Disney Supplier Management Portal. Maintain up-to-date vendor cost files, financial documentation, and pricing histories. Reconciliation & Financial Analysis Generate monthly account reconciliations, prepare journal entries, and support accrual reporting. Conduct financial analysis that supports decision-making and validates cost accuracy. Cross-Functional Collaboration Partner with Finance, Procurement, Revenue Management, Product Development, Business Office Managers, and Shipboard Port Adventures leadership to resolve payment issues and maintain smooth operational workflows. Provide day-to-day operational financial support, ensuring timely issue resolution. System & Process Optimization Support and lead system improvements, testing, and workflow enhancements for MXP, SAP, Coupa, and related platforms. Identify opportunities to improve financial processes, tools, and documentation to enhance efficiency and accuracy. Cost Accuracy & Compliance Oversight Ensure all vendor costs are correct, contract-aligned, and properly documented. Maintain strong internal controls and support audit readiness through consistent compliance practices. Key Competencies Analytical Thinking: Ability to interpret financial data, identify discrepancies, and recommend corrective actions. Attention to Detail: Ensures accuracy in payments, reconciliations, documentation, and cost audits. Communication Skills: Effectively collaborates with internal teams and international vendors to resolve payment and documentation issues. Project Management: Ability to manage financial workflows, system upgrades, and cross-functional initiatives while meeting deadlines. Problem-Solving: Quickly identifies issues and implements solutions that support compliance and operational efficiency. Required Qualifications Strong understanding of financial processes, international payments, reconciliations, and vendor invoicing. Experience managing third-party vendors in a travel, recreation, hospitality, or tour-operations environment. High level of accuracy, strong analytical abilities, and excellent organizational skills. Ability to prioritize multiple projects and meet time-sensitive deadlines in a fast-paced environment. Strong communication skills-clear, professional verbal and written communication with internal and external partners. Experience with MXP, SAP, Coupa, Business Objects, and Microsoft Office Suite. Proven ability to handle sensitive financial information with discretion. Desired Qualifications Experience in financial operations, auditing, or vendor management. Minimum 5 years' experience in the travel, tour, cruise, or recreation industry. Experience working with international vendors and understanding global payment processes. Familiarity with contract terms and supporting contract-related financial alignment. Required Education Bachelor's degree in Finance, Accounting, Economics, Business, Tour Operations Hospitality, or a related field - or equivalent professional experience.
About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What's the role? The XRM Sr. Manager, Manufacturing Engineering manages all aspects related to the product quality and business process excellence development. Primary Duties and Responsibilities: Consulting with the Management team and the employees to ensure all processes, which are an essential part of the management system are developed, implemented, realized and sustained. Periodically review applicable laws, regulations, and standards to ensure continued compliance. Control of documents and records of local processes (participation to approval, release management thru ECO process, communication of approved documents, administration of process information center.) Coordination of the continuous improvement process (CIP) at XRM. Duty and right for escalation to the General Manager and to the Management of the Research Microscopy Solutions (RMS) Board in case of deviations on the products and processes. Works with project engineering to ensure the reliability and maintainability of new and modified products. Collaborates in the development of acceptance tests and inspection criteria and procedures with project and systems engineering. Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. The problems include capacity, quality, cost or regulatory compliance issues. Coordinate supplier management process with the purchasing department to ensure qualified suppliers are selected, approved, and monitored. Guides efforts to ensure reliability and maintainability of equipment, processes, utilities, facilities, controls and safety/security systems. Provides input to a risk management plan that will anticipate reliability-related and non-reliability-related risks that could adversely impact plant operations. Provides technical support to production, maintenance management and technical personnel. Applies value analysis to repair/replace, repair/redesign and make/buy decisions. Analyze existing business processes together with business process owners to evaluate current capabilities and identify inefficiencies and improvement opportunities. Support the development of detailed methods and procedures and job aids for new processes Understand business processes in detail, be willing & able to advise and train cross functional teams. Leading cross functional team meetings with focus on the process improvement. Create business process flows and activity diagrams utilizing value stream mapping tools Define process metrics and performance goals together with business process owners. Measure the performance of new processes and systems through metrics collection and analysis Establishing training of processes and sub processes throughout the organization. Support the development project plans to track the deliverables of process improvement teams across functions and initiatives Shepherds the methodology, assist process users, and ensures continued use and improvement of the process. To fulfill this responsibility, the Sr. Manager, Manufacturing Engineering applies Data Analysis techniques that can include: Statistical Process Control Reliability modeling and prediction Fault tree analysis Six Sigma Lean & PDCA Tools & Methodology Root cause failure analysis (RDFA/FMEA/5WHY/FISHBONE/8D, ETC) Failure reporting, analysis and corrective action systems (FRACAS) Do you qualify? Bachelor or Master's degree in Engineering or relevant degrees 7-10 years experience as a direct Manager 7 + yrs. experience in industry Experience with Quality Management systems Experience with quality control methodologies and tools (JMP); Minitab Lean & Six Sigma knowledge Experience with audits Evidence for structure and reliable work habits Excellent communication skills. A leader who develops leaders The annual pay range for this position is $141,000 - $176,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! ZEISS is an EEO/AA/M/F/Disabled Veteran Employer Your ZEISS Recruiting Team: Clara Cresswell Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
12/07/2025
Full time
About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What's the role? The XRM Sr. Manager, Manufacturing Engineering manages all aspects related to the product quality and business process excellence development. Primary Duties and Responsibilities: Consulting with the Management team and the employees to ensure all processes, which are an essential part of the management system are developed, implemented, realized and sustained. Periodically review applicable laws, regulations, and standards to ensure continued compliance. Control of documents and records of local processes (participation to approval, release management thru ECO process, communication of approved documents, administration of process information center.) Coordination of the continuous improvement process (CIP) at XRM. Duty and right for escalation to the General Manager and to the Management of the Research Microscopy Solutions (RMS) Board in case of deviations on the products and processes. Works with project engineering to ensure the reliability and maintainability of new and modified products. Collaborates in the development of acceptance tests and inspection criteria and procedures with project and systems engineering. Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. The problems include capacity, quality, cost or regulatory compliance issues. Coordinate supplier management process with the purchasing department to ensure qualified suppliers are selected, approved, and monitored. Guides efforts to ensure reliability and maintainability of equipment, processes, utilities, facilities, controls and safety/security systems. Provides input to a risk management plan that will anticipate reliability-related and non-reliability-related risks that could adversely impact plant operations. Provides technical support to production, maintenance management and technical personnel. Applies value analysis to repair/replace, repair/redesign and make/buy decisions. Analyze existing business processes together with business process owners to evaluate current capabilities and identify inefficiencies and improvement opportunities. Support the development of detailed methods and procedures and job aids for new processes Understand business processes in detail, be willing & able to advise and train cross functional teams. Leading cross functional team meetings with focus on the process improvement. Create business process flows and activity diagrams utilizing value stream mapping tools Define process metrics and performance goals together with business process owners. Measure the performance of new processes and systems through metrics collection and analysis Establishing training of processes and sub processes throughout the organization. Support the development project plans to track the deliverables of process improvement teams across functions and initiatives Shepherds the methodology, assist process users, and ensures continued use and improvement of the process. To fulfill this responsibility, the Sr. Manager, Manufacturing Engineering applies Data Analysis techniques that can include: Statistical Process Control Reliability modeling and prediction Fault tree analysis Six Sigma Lean & PDCA Tools & Methodology Root cause failure analysis (RDFA/FMEA/5WHY/FISHBONE/8D, ETC) Failure reporting, analysis and corrective action systems (FRACAS) Do you qualify? Bachelor or Master's degree in Engineering or relevant degrees 7-10 years experience as a direct Manager 7 + yrs. experience in industry Experience with Quality Management systems Experience with quality control methodologies and tools (JMP); Minitab Lean & Six Sigma knowledge Experience with audits Evidence for structure and reliable work habits Excellent communication skills. A leader who develops leaders The annual pay range for this position is $141,000 - $176,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! ZEISS is an EEO/AA/M/F/Disabled Veteran Employer Your ZEISS Recruiting Team: Clara Cresswell Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Heritage Bank has an exciting opportunity to join our organization! At Heritage Bank we are committed to delivering exceptional financial services to our customers. The SheltonBranch is seeking a Branch Relationship Manager. The branch relationship manageris responsible for the overall profitability and goal achievement of assigned branch by directing and executing sales and business development activities, meeting operational objectives, managing employee development and engagement through consistent coaching and performance management in accordance with the Heritage Bank Mission, Vision, and Values. This position is also responsible for building the Bank's presence in the communities served by the branch through prospecting and relationship development as well as active community involvement. This position is full-time; 40 hours per week. Typical schedule Monday- Thursday 8:30 a.m. to 5:15 p.m. and Friday 8:30 a.m. to 5:30 p.m. Fully on-site in Shelton, WA. Base Salary Range: $80,168.40 - $94,742.00 - $113,684.00 annual The Role at a Glance: Lead and manage a retail branch to ensure that established production goals for deposits, fee income, loan production and other corporate goals, as assigned, are met or exceeded and customer service in the branch is conducted in accordance with the Heritage Bank Service Standards. Lead and manage sales for the branch including mentoring and training branch staff in using standard relationship selling techniques to grow existing relationships and gain new customer relationships. Proactively execute and lead business development efforts. Build and maintain professional working relationships with all lines of business to ensure customer relationship building is taking place through cross selling efforts and referrals. Develop, implement and monitor the annual and quarterly business plans, including sales goals, income, and expense strategies to ensure maximum profitability for the branch. Provide leadership in communicating the bank's overall strategy. Actively lead and train staff to ensure branch consistently adheres to all regulatory compliance standards, internal operational and credit controls and follows all operating policies and procedures. Ensure audit, security and compliance issues and/or concerns are addressed and resolved in a timely manner. Act as a liaison between branch and support departments. Develop skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management. Resolve escalated customer questions and/or concerns in a timely manner to maintain optimal branch performance in service quality, accuracy, efficiency, and manage risk prudently. Make and approve policy and procedure exceptions within assigned limits. Work collaboratively with Retail Management and Human Resources to recommend staffing levels and approve personnel actions such as hiring, terminations, promotions, transfers, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices. Maintain in-depth knowledge of all Bank's products and services. Ensure successful implementation of marketing and promotional programs in the branch. Take leadership in rolling out new products and services. Maintain a comprehensive knowledge of operational policies and procedures and thorough knowledge of federal and state laws/regulations pertaining to compliance, branch operations and consumer and small business lending. Represent the Bank in the local community through involvement in professional organizations, activities, and by attending civic and community group meetings and events. Monitor the physical appearance and condition of the branch and report needed improvements to the Facilities Department. Assist as back up for CSA and FSA positions, as needed. Maintain proficient knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to areas of responsibility. Ensure Bank activities are performed in compliance with the Bank's Policies and Standards, in partnership with Enterprise Risk Management and other internal banking partners. Core Skills and Qualifications: 5+ years' recent experience in a retail banking branch environment and a minimum of two years in a direct leadership and management role - required. Retail sales experience serving consumers and small business clients - required. High School diploma or equivalent - required. Associates degree or higher in Business, Accounting and/or Finance - preferred. Equivalent combination of education and experience may be considered. Bilingual in English and Spanish preferred but not required. Strong leadership and managerial skills are required to manage, motivate, and develop a team, and monitor workflow and schedules. Employee development, performance management, training and employee counseling skills are required. Ability to develop and manage income and expense budget(s). Advanced knowledge of all retail job functions, paying/receiving, operations, branch certifications and in-depth working knowledge of all retail products and services, consumer and small business lending, account and legal documentation. Thoroughly understands and applies principles, procedures, compliance requirements, state/federal regulations, and policies related to assigned area of oversight. Consistent sales and business development skills with the ability to identify customer needs and cross-sell the Bank's products and services with confidence. Strategic approach to problem solving and decision-making, with demonstrated ability to quickly focus on key issues and independently make decisions under pressure of time constraints. Strong analytical reasoning, attention to detail, organizational, data review and time management skills, with the ability to accurately manage multiple assignments, goals, reporting requests and staffing schedules, ensuring priorities are set and commitments and deadlines are met, with minimal direction and supervision. Unquestionable integrity in handling sensitive and confidential information required. Proficient PC experience using MS Office products (Word, Excel, Outlook) and working knowledge of financial services industry core processing and automated banking systems, i.e., Fiserv or equivalent, with the ability to learn and adapt to new technologies quickly. This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter. Valid driver's license, proof of insurance and reliable transportation, as regular travel may be required. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day. Work requires willingness to work a flexible and/or rotating schedule. May be required to work Saturday's and or extended hours, as needed. May be exposed to potential risk and hazard - receives detailed instruction to minimize risk. Physical Demands/Effort: Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Ability to stand or sit for extended periods of time and duration of shift. Ability to occasionally kneel, reach, bend, push, pull and carry. Work may involve the constant use of computer screens, reading of reports; typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, climbing, kneeling or crouching to file materials. Occasional lifting to independently move, lift or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs. At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. mon
12/07/2025
Full time
Heritage Bank has an exciting opportunity to join our organization! At Heritage Bank we are committed to delivering exceptional financial services to our customers. The SheltonBranch is seeking a Branch Relationship Manager. The branch relationship manageris responsible for the overall profitability and goal achievement of assigned branch by directing and executing sales and business development activities, meeting operational objectives, managing employee development and engagement through consistent coaching and performance management in accordance with the Heritage Bank Mission, Vision, and Values. This position is also responsible for building the Bank's presence in the communities served by the branch through prospecting and relationship development as well as active community involvement. This position is full-time; 40 hours per week. Typical schedule Monday- Thursday 8:30 a.m. to 5:15 p.m. and Friday 8:30 a.m. to 5:30 p.m. Fully on-site in Shelton, WA. Base Salary Range: $80,168.40 - $94,742.00 - $113,684.00 annual The Role at a Glance: Lead and manage a retail branch to ensure that established production goals for deposits, fee income, loan production and other corporate goals, as assigned, are met or exceeded and customer service in the branch is conducted in accordance with the Heritage Bank Service Standards. Lead and manage sales for the branch including mentoring and training branch staff in using standard relationship selling techniques to grow existing relationships and gain new customer relationships. Proactively execute and lead business development efforts. Build and maintain professional working relationships with all lines of business to ensure customer relationship building is taking place through cross selling efforts and referrals. Develop, implement and monitor the annual and quarterly business plans, including sales goals, income, and expense strategies to ensure maximum profitability for the branch. Provide leadership in communicating the bank's overall strategy. Actively lead and train staff to ensure branch consistently adheres to all regulatory compliance standards, internal operational and credit controls and follows all operating policies and procedures. Ensure audit, security and compliance issues and/or concerns are addressed and resolved in a timely manner. Act as a liaison between branch and support departments. Develop skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management. Resolve escalated customer questions and/or concerns in a timely manner to maintain optimal branch performance in service quality, accuracy, efficiency, and manage risk prudently. Make and approve policy and procedure exceptions within assigned limits. Work collaboratively with Retail Management and Human Resources to recommend staffing levels and approve personnel actions such as hiring, terminations, promotions, transfers, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices. Maintain in-depth knowledge of all Bank's products and services. Ensure successful implementation of marketing and promotional programs in the branch. Take leadership in rolling out new products and services. Maintain a comprehensive knowledge of operational policies and procedures and thorough knowledge of federal and state laws/regulations pertaining to compliance, branch operations and consumer and small business lending. Represent the Bank in the local community through involvement in professional organizations, activities, and by attending civic and community group meetings and events. Monitor the physical appearance and condition of the branch and report needed improvements to the Facilities Department. Assist as back up for CSA and FSA positions, as needed. Maintain proficient knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to areas of responsibility. Ensure Bank activities are performed in compliance with the Bank's Policies and Standards, in partnership with Enterprise Risk Management and other internal banking partners. Core Skills and Qualifications: 5+ years' recent experience in a retail banking branch environment and a minimum of two years in a direct leadership and management role - required. Retail sales experience serving consumers and small business clients - required. High School diploma or equivalent - required. Associates degree or higher in Business, Accounting and/or Finance - preferred. Equivalent combination of education and experience may be considered. Bilingual in English and Spanish preferred but not required. Strong leadership and managerial skills are required to manage, motivate, and develop a team, and monitor workflow and schedules. Employee development, performance management, training and employee counseling skills are required. Ability to develop and manage income and expense budget(s). Advanced knowledge of all retail job functions, paying/receiving, operations, branch certifications and in-depth working knowledge of all retail products and services, consumer and small business lending, account and legal documentation. Thoroughly understands and applies principles, procedures, compliance requirements, state/federal regulations, and policies related to assigned area of oversight. Consistent sales and business development skills with the ability to identify customer needs and cross-sell the Bank's products and services with confidence. Strategic approach to problem solving and decision-making, with demonstrated ability to quickly focus on key issues and independently make decisions under pressure of time constraints. Strong analytical reasoning, attention to detail, organizational, data review and time management skills, with the ability to accurately manage multiple assignments, goals, reporting requests and staffing schedules, ensuring priorities are set and commitments and deadlines are met, with minimal direction and supervision. Unquestionable integrity in handling sensitive and confidential information required. Proficient PC experience using MS Office products (Word, Excel, Outlook) and working knowledge of financial services industry core processing and automated banking systems, i.e., Fiserv or equivalent, with the ability to learn and adapt to new technologies quickly. This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter. Valid driver's license, proof of insurance and reliable transportation, as regular travel may be required. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day. Work requires willingness to work a flexible and/or rotating schedule. May be required to work Saturday's and or extended hours, as needed. May be exposed to potential risk and hazard - receives detailed instruction to minimize risk. Physical Demands/Effort: Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Ability to stand or sit for extended periods of time and duration of shift. Ability to occasionally kneel, reach, bend, push, pull and carry. Work may involve the constant use of computer screens, reading of reports; typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, climbing, kneeling or crouching to file materials. Occasional lifting to independently move, lift or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs. At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy! As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month , while also enjoying 11 paid holidays each calendar year, and an annual float day. Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. mon
Title: Program Financial Operations Manager Company: Technology and Infrastructure Solutions Compensation: $140,000-160,000 + discretionary bonus + strong benefits package About the Role This position plays a key role in ensuring strong financial discipline across long term programs. As the Program Financial Operations Manager, you serve as the independent financial voice on project performance. You will evaluate program progress against budgets, forecasts, and the Annual Operating Plan, identifying risks early and providing leadership with actionable insights. This role goes beyond reporting results. You will build strong relationships with project teams, collaborate closely with operations leaders, and maintain high standards of accuracy and accountability. Your work will directly influence program outcomes and support continued organizational growth. Responsibilities: Own financial setup and maintenance of projects in a project accounting system (NetSuite SuiteProject or similar), including WBS structure alignment, labor planning, vendor setup, revenue planning, and cash milestone tracking in alignment with bids and RFPs Lead monthly program financial reporting cycles including revenue, margin, cashflow, and variance analysis against plan Proactively identify risks in revenue recognition, cash collection, cost performance, and foreign currency exposure and escalate with time for corrective action Manage intercompany transactions, vendor invoices, accruals, reversals, and milestone based invoicing and payment applications Develop accurate internal and external cost forecasts and partner with project managers on variance explanations and recovery strategies Conduct ad hoc financial modeling to assess impacts of schedule shifts, cost changes, or emerging risks and provide decision support Work cross functionally with accounting, project management, and functional leaders to ensure alignment across cost, schedule, and risk tracking Contribute to process improvement initiatives including reporting enhancements, project controls, and refinement of project finance systems and tools Support department growth with the potential to take on leadership responsibilities as the program finance function expands Qualifications: 7 or more years of experience in project accounting or program finance supporting multi year, complex programs Strong experience using project accounting or PSA software (NetSuite SuiteProject preferred) Solid understanding of GAAP principles and ASC 606 revenue recognition Advanced Excel capability including financial modeling Experience with foreign currency exposure and hedging considerations Independent and analytical mindset with strong attention to detail and accuracy Effective communicator able to explain financial drivers and insights to both project teams and executives Preferred but not required: CPA or CMA Preferred experience with project scheduling tools such as Microsoft Project, Planner, or Oracle P6 About the Company: This organization operates in the technology and infrastructure solutions space and is experiencing rapid growth driven by strong market demand and diverse revenue streams. Joining now provides the opportunity to work in a scaling environment where you will help shape financial processes and support the growth of a program finance function with long term leadership potential. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
12/07/2025
Full time
Title: Program Financial Operations Manager Company: Technology and Infrastructure Solutions Compensation: $140,000-160,000 + discretionary bonus + strong benefits package About the Role This position plays a key role in ensuring strong financial discipline across long term programs. As the Program Financial Operations Manager, you serve as the independent financial voice on project performance. You will evaluate program progress against budgets, forecasts, and the Annual Operating Plan, identifying risks early and providing leadership with actionable insights. This role goes beyond reporting results. You will build strong relationships with project teams, collaborate closely with operations leaders, and maintain high standards of accuracy and accountability. Your work will directly influence program outcomes and support continued organizational growth. Responsibilities: Own financial setup and maintenance of projects in a project accounting system (NetSuite SuiteProject or similar), including WBS structure alignment, labor planning, vendor setup, revenue planning, and cash milestone tracking in alignment with bids and RFPs Lead monthly program financial reporting cycles including revenue, margin, cashflow, and variance analysis against plan Proactively identify risks in revenue recognition, cash collection, cost performance, and foreign currency exposure and escalate with time for corrective action Manage intercompany transactions, vendor invoices, accruals, reversals, and milestone based invoicing and payment applications Develop accurate internal and external cost forecasts and partner with project managers on variance explanations and recovery strategies Conduct ad hoc financial modeling to assess impacts of schedule shifts, cost changes, or emerging risks and provide decision support Work cross functionally with accounting, project management, and functional leaders to ensure alignment across cost, schedule, and risk tracking Contribute to process improvement initiatives including reporting enhancements, project controls, and refinement of project finance systems and tools Support department growth with the potential to take on leadership responsibilities as the program finance function expands Qualifications: 7 or more years of experience in project accounting or program finance supporting multi year, complex programs Strong experience using project accounting or PSA software (NetSuite SuiteProject preferred) Solid understanding of GAAP principles and ASC 606 revenue recognition Advanced Excel capability including financial modeling Experience with foreign currency exposure and hedging considerations Independent and analytical mindset with strong attention to detail and accuracy Effective communicator able to explain financial drivers and insights to both project teams and executives Preferred but not required: CPA or CMA Preferred experience with project scheduling tools such as Microsoft Project, Planner, or Oracle P6 About the Company: This organization operates in the technology and infrastructure solutions space and is experiencing rapid growth driven by strong market demand and diverse revenue streams. Joining now provides the opportunity to work in a scaling environment where you will help shape financial processes and support the growth of a program finance function with long term leadership potential. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
OPERATIONAL RISK BUSINESS OVERSIGHT MANAGER I - Technology WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. The Operational Risk Business Oversight (ORBO) team is responsible for providing advisory and oversight, with a particular focus on strengthening operational risk management efforts in the first line of defense (1LOD) to support decision-making, primarily covering CNB Technology and Innovation. The ORBO Manager 1 is responsible for challenging the quality, sufficiency, and completeness of 1LOD operational risk management practices against ORM Framework requirements for assigned coverage areas and communicating outcomes through escalation and reporting to management as necessary. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Review and challenge of controls implemented. This includes providing feedback to risk and control owners and control assessment teams related to the following control management activities: control identification to match appropriate controls with identified risk exposures to lower the residual risk level; completeness and robustness of control documentation; reasonableness of control assessment approach and sample selection; consistency of design effectiveness and operating effectiveness conclusions with supporting evidence; and appropriateness of documented issues and action plans to remediate identified control failure. Review and challenge remediation initiatives to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing challenge throughout the Issue Management Lifecycle, which may include issue data details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; and sustainability. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Ensure work is produced and documented in alignment with quality and content requirements Provides clear and transparent updates on status of assignments. Exercises independent judgment in identifying and assessing risk Prepares, reviews, and presents review and challenge results to ORM Leadership, including outlining the risk of deficiencies Ensures observations and findings are documented and escalated to appropriate leadership Exercises effective communication and promotes positive client relations with business line colleagues and management Maintains authoritative knowledge and understanding of laws and regulations, regulatory guidance, policy, and procedures for operational functions covered Maintain familiarity with, and technical expertise with assigned business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, tools, policies, procedures, and reporting metrics. Provides 2LOD audit and regulatory exam support Executes additional departmental initiatives and other duties as assigned WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in the financial services industry Minimum 5 years of experience in risk management, technology risk management, compliance, or IT audit Minimum 3 years of IT control assurance experience Additional Qualifications Bachelor's degree or higher preferably in computer science (with a concentration in info/cyber security), management information technology, accounting, auditing, and other professional qualifications such as CISA, CPA, CIA, etc. Strong business knowledge of financial services Understanding of Risk Management/Operational Risk Management and Technology Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing, analytical and problem-solving skills Must be able to convey complex concepts in a clear and concise manner Ability to work independently with effective time and project management Strong interpersonal/teamwork skills Strong communication (verbal and written), negotiation, and presentation skills required Demonstrated ability to think critically and facilitate change through collaborative effort Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
12/07/2025
Full time
OPERATIONAL RISK BUSINESS OVERSIGHT MANAGER I - Technology WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. The Operational Risk Business Oversight (ORBO) team is responsible for providing advisory and oversight, with a particular focus on strengthening operational risk management efforts in the first line of defense (1LOD) to support decision-making, primarily covering CNB Technology and Innovation. The ORBO Manager 1 is responsible for challenging the quality, sufficiency, and completeness of 1LOD operational risk management practices against ORM Framework requirements for assigned coverage areas and communicating outcomes through escalation and reporting to management as necessary. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Review and challenge of controls implemented. This includes providing feedback to risk and control owners and control assessment teams related to the following control management activities: control identification to match appropriate controls with identified risk exposures to lower the residual risk level; completeness and robustness of control documentation; reasonableness of control assessment approach and sample selection; consistency of design effectiveness and operating effectiveness conclusions with supporting evidence; and appropriateness of documented issues and action plans to remediate identified control failure. Review and challenge remediation initiatives to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing challenge throughout the Issue Management Lifecycle, which may include issue data details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; and sustainability. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Ensure work is produced and documented in alignment with quality and content requirements Provides clear and transparent updates on status of assignments. Exercises independent judgment in identifying and assessing risk Prepares, reviews, and presents review and challenge results to ORM Leadership, including outlining the risk of deficiencies Ensures observations and findings are documented and escalated to appropriate leadership Exercises effective communication and promotes positive client relations with business line colleagues and management Maintains authoritative knowledge and understanding of laws and regulations, regulatory guidance, policy, and procedures for operational functions covered Maintain familiarity with, and technical expertise with assigned business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, tools, policies, procedures, and reporting metrics. Provides 2LOD audit and regulatory exam support Executes additional departmental initiatives and other duties as assigned WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in the financial services industry Minimum 5 years of experience in risk management, technology risk management, compliance, or IT audit Minimum 3 years of IT control assurance experience Additional Qualifications Bachelor's degree or higher preferably in computer science (with a concentration in info/cyber security), management information technology, accounting, auditing, and other professional qualifications such as CISA, CPA, CIA, etc. Strong business knowledge of financial services Understanding of Risk Management/Operational Risk Management and Technology Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing, analytical and problem-solving skills Must be able to convey complex concepts in a clear and concise manner Ability to work independently with effective time and project management Strong interpersonal/teamwork skills Strong communication (verbal and written), negotiation, and presentation skills required Demonstrated ability to think critically and facilitate change through collaborative effort Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
The ideal candidate should have strong experience in Change Management/Change Control, Engineering or Quality roles, or System Engineering. Nuclear industry and EPC project experience are required. Please note: This position is not suited for candidates with a Project Controls or Field background. It is an engineering-focused role and not intended for career IT professionals. Configuration Management Specialist(1) (Labor category: Project Engineer II) in Aiken is back open and in urgent need to fill. Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments worldwide. This role has the responsibility to perform the essential job duties and functions as listed below with the overall objective of managing and/or coordinating project activities that are in compliance with the contract and ensure the safety, quality, value, timeliness, and Fluor profitability of the completed project. Performing assigned general duties of limited scope and level of responsibility, this position is designed to develop broader project management knowledge and experience. At this level, the role may have the responsibility as the only project engineer on a medium size project with full accountability for the general duties, or the responsibility for general duties on a larger or more complex segment of a very large project. Perform basic project engineering functions involving monitoring of progress, preparation of procedures, documentation of communications and meetings, and identification/evaluation of project issues and problems Coordinate efforts of technical disciplines, vendors and licensors to ensure integrated and complete designs that meet project requirements and contractual obligations Review project staffing requirements and coordinate staffing with supporting functional organization managers and/or subcontractors Support creation and coordination of overall project plans and schedules, and monitoring activities, progress, and milestones against the plans Support creation and coordination of project effort hours, and cost estimates and budgets, and monitor progress and cost performance against these Support the preparation, delivery and coordination of project deliverables, design documents, and bid packages Other duties as assigned Basic Job Requirements Accredited four (4) year degree or global equivalent in engineering field of study and (10) years of work-related experience; a recognized professional certification or registration in the applicable field, if required; some locations may have additional or different qualifications in order to comply with local requirements Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors Job related technical knowledge necessary to complete the job Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines Ability to attend to detail and work in a time-conscious and time-effective manner Preferred Qualifications Six (6) years of experience in engineering, procurement, fabrication, and construction/construction management (EPFC/CM) industry including the performance of functional tasks on projects with a well-developed understanding of procedures and interfaces Experience participating in risk assessments initiatives Experience in international locations and diverse cultural environments is recommended Previous successful performance in a project engineering position on a minimum of two (2) medium or large sized projects Detailed knowledge of Fluor's software tools and databases preferred Ability to develop and sustain productive customer relationships while meeting the company's needs Technical and business writing skills Basic computer and software skills to include the use of word processing, email, spreadsheets, electronic presentations, and project management tools Certification in project management suggested, for example Project Management Professional (PMP)
12/06/2025
Full time
The ideal candidate should have strong experience in Change Management/Change Control, Engineering or Quality roles, or System Engineering. Nuclear industry and EPC project experience are required. Please note: This position is not suited for candidates with a Project Controls or Field background. It is an engineering-focused role and not intended for career IT professionals. Configuration Management Specialist(1) (Labor category: Project Engineer II) in Aiken is back open and in urgent need to fill. Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments worldwide. This role has the responsibility to perform the essential job duties and functions as listed below with the overall objective of managing and/or coordinating project activities that are in compliance with the contract and ensure the safety, quality, value, timeliness, and Fluor profitability of the completed project. Performing assigned general duties of limited scope and level of responsibility, this position is designed to develop broader project management knowledge and experience. At this level, the role may have the responsibility as the only project engineer on a medium size project with full accountability for the general duties, or the responsibility for general duties on a larger or more complex segment of a very large project. Perform basic project engineering functions involving monitoring of progress, preparation of procedures, documentation of communications and meetings, and identification/evaluation of project issues and problems Coordinate efforts of technical disciplines, vendors and licensors to ensure integrated and complete designs that meet project requirements and contractual obligations Review project staffing requirements and coordinate staffing with supporting functional organization managers and/or subcontractors Support creation and coordination of overall project plans and schedules, and monitoring activities, progress, and milestones against the plans Support creation and coordination of project effort hours, and cost estimates and budgets, and monitor progress and cost performance against these Support the preparation, delivery and coordination of project deliverables, design documents, and bid packages Other duties as assigned Basic Job Requirements Accredited four (4) year degree or global equivalent in engineering field of study and (10) years of work-related experience; a recognized professional certification or registration in the applicable field, if required; some locations may have additional or different qualifications in order to comply with local requirements Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors Job related technical knowledge necessary to complete the job Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines Ability to attend to detail and work in a time-conscious and time-effective manner Preferred Qualifications Six (6) years of experience in engineering, procurement, fabrication, and construction/construction management (EPFC/CM) industry including the performance of functional tasks on projects with a well-developed understanding of procedures and interfaces Experience participating in risk assessments initiatives Experience in international locations and diverse cultural environments is recommended Previous successful performance in a project engineering position on a minimum of two (2) medium or large sized projects Detailed knowledge of Fluor's software tools and databases preferred Ability to develop and sustain productive customer relationships while meeting the company's needs Technical and business writing skills Basic computer and software skills to include the use of word processing, email, spreadsheets, electronic presentations, and project management tools Certification in project management suggested, for example Project Management Professional (PMP)
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary : Oversee the broad array of facility-related maintenance, including HVAC, refrigeration, plumbing, carpentry, painting and landscape. This individual will be responsible for the execution, planning, project controls, budget, risk and business management, new capital construction, facilities and preventative maintenance, and rehab projects. Job Duties: Oversee the broad array of facility-related maintenance, including HVAC, refrigeration, plumbing, electrical, carpentry, painting, masonry, roadways, and wooden and fiberglass attraction structures. Strategic planning and execution of new construction, architectural and design activities Protect company assets and apply risk management experience to ensure Guest and Team Member safety. Conduct rounds of all filtration areas to inspect pumps, motors, generators, chillers, and boilers. Maintain, repair, inspect, and troubleshoot waterpark attractions to ensure their safe and efficient operation with minimum supervision. Oversee the work order process through MAXIMO. Prioritize work order requests and distribute to appropriate Team Members. Schedule work orders, place vendor bids for materials, select vendors and prepare requisitions. Estimate job costs for input into budget database. Maintain records and produce use of force reviews of security-related incidents. Manage Emergency Response procedures and training for Park personnel. Evaluate performance data to refine business and operational practices, ensure safe and efficient operations, effective work force utilization, and effective budget controls. Keep all records and documentation updated daily, accessible and organized Provide leadership, coaching and development for the entire Maintenance Team Establish and maintain relationships within the various Maintenance department to sustain a productive and satisfying work environment Responsible for the management of Maintenance, Construction, Electrical, capital, and labor budgets. Ensure compliance and documentation of specifications set by ride manufacturers and the State of Texas. Attend Union meetings and coordinate Union Collective Bargaining Agreement negotiations Develop a diverse work force and management team focused on safe methods Serve as Park Guest Service Ambassador and work to resolve all concerns brought to your attention. Monitor department Team Member Voice survey scores and assist in the development of initiatives to address areas of needed improvement. Perform all other duties as required. Skills and Qualifications: At least 5 years' experience in maintenance disciplines such as mechanics, carpentry, plumbing, and/or electrical. Knowledge in Ride Controls, PLC, RS, Connected Components and other Ride Control related items. Availability to work varied shifts including weekends, evenings, and holidays required. Duties and tasks may involve standing, walking, bending, and lifting up to 75lbs. Position is regularly exposed to wet and/or humid conditions and outside weather conditions. Ability to sit, stand, walk, duck, crawl, climb stairs and ladders, and work at heights with fall protection. Proficiency in Microsoft Office applications specifically Word, Outlook, Excel, and PowerPoint. Must possess a valid driver's license and be able to operate vehicles (including but not limited to forklifts, golf carts, cars, trucks). Must be able to work with chemicals and follow MSDS
12/06/2025
Full time
Summary : Oversee the broad array of facility-related maintenance, including HVAC, refrigeration, plumbing, carpentry, painting and landscape. This individual will be responsible for the execution, planning, project controls, budget, risk and business management, new capital construction, facilities and preventative maintenance, and rehab projects. Job Duties: Oversee the broad array of facility-related maintenance, including HVAC, refrigeration, plumbing, electrical, carpentry, painting, masonry, roadways, and wooden and fiberglass attraction structures. Strategic planning and execution of new construction, architectural and design activities Protect company assets and apply risk management experience to ensure Guest and Team Member safety. Conduct rounds of all filtration areas to inspect pumps, motors, generators, chillers, and boilers. Maintain, repair, inspect, and troubleshoot waterpark attractions to ensure their safe and efficient operation with minimum supervision. Oversee the work order process through MAXIMO. Prioritize work order requests and distribute to appropriate Team Members. Schedule work orders, place vendor bids for materials, select vendors and prepare requisitions. Estimate job costs for input into budget database. Maintain records and produce use of force reviews of security-related incidents. Manage Emergency Response procedures and training for Park personnel. Evaluate performance data to refine business and operational practices, ensure safe and efficient operations, effective work force utilization, and effective budget controls. Keep all records and documentation updated daily, accessible and organized Provide leadership, coaching and development for the entire Maintenance Team Establish and maintain relationships within the various Maintenance department to sustain a productive and satisfying work environment Responsible for the management of Maintenance, Construction, Electrical, capital, and labor budgets. Ensure compliance and documentation of specifications set by ride manufacturers and the State of Texas. Attend Union meetings and coordinate Union Collective Bargaining Agreement negotiations Develop a diverse work force and management team focused on safe methods Serve as Park Guest Service Ambassador and work to resolve all concerns brought to your attention. Monitor department Team Member Voice survey scores and assist in the development of initiatives to address areas of needed improvement. Perform all other duties as required. Skills and Qualifications: At least 5 years' experience in maintenance disciplines such as mechanics, carpentry, plumbing, and/or electrical. Knowledge in Ride Controls, PLC, RS, Connected Components and other Ride Control related items. Availability to work varied shifts including weekends, evenings, and holidays required. Duties and tasks may involve standing, walking, bending, and lifting up to 75lbs. Position is regularly exposed to wet and/or humid conditions and outside weather conditions. Ability to sit, stand, walk, duck, crawl, climb stairs and ladders, and work at heights with fall protection. Proficiency in Microsoft Office applications specifically Word, Outlook, Excel, and PowerPoint. Must possess a valid driver's license and be able to operate vehicles (including but not limited to forklifts, golf carts, cars, trucks). Must be able to work with chemicals and follow MSDS
University of California Agriculture and Natural Resources
Davis, California
Director, Policies, Compliance and Programmatic Agreements - Davis, CA, Job ID 81577 University of California Agriculture and Natural Resources Job Description This position is responsible for administration of policy, compliance, ethics, and Programmatic Agreements. The University of California Agriculture and Natural Resources (UC ANR) Office of Policy, Compliance, and Programmatic Agreements (PCPA), within the Office of the Controller and Business Services (OCBS), provides leadership for UC ANR policies, compliance obligations, and programmatic agreements, including memoranda of understanding (MOUs). The Director ensures UC ANR's statewide, regional, and county operations comply with University policy and state and federal law, while applying expert knowledge of University of California (UC) policies and regulatory requirements to guide contract terms, agreements, and governance decisions. The Director is the division's central resource for all policy matters. The Director oversees policy development, compliance reviews, and programmatic updates. The role includes evaluating emerging laws and regulations, managing delegations of authority, overseeing conflict of interest reporting, and ensuring compliance with state information and transparency laws. The Director also leads UC ANR's records management and privacy programs to promote consistent and lawful information practices. The Director acts as liaison with the Office of the General Counsel and UCOP administrative offices, advising senior leadership on legal, compliance, and procedural matters. The Director supports the UC ANR Controller, who serves as Campus Ethics and Compliance Officer (CECO) and Locally Designated Official (LDO). The Director contributes to systemwide committees, task forces, and delivers compliance training for UC ANR staff as needed. In addition, the Director is responsible for the recruitment, supervision, training, and evaluation of unit staff. In this role, the Director fosters a culture of service excellence, accountability, and technological proficiency in support of UC ANR's mission. This position is a career appointment that is 100% fixed. The home department for this position is Imm Office Controller Business Services. While this position normally is based in Davis, CA, this position is eligible for hybrid flexible work arrangements for applicants living in the State of California at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: $90,300/year to $129,700/year Job Posting Close Date: This job is open until filled. The first application review date will be 10/20/2025. Key Responsibilities: 25% Project Policy Analysis: Lead the planning, development, and administration of UC ANR policies. Oversee the policy management system and ensure alignment with University-wide standards and applicable laws. Serve as liaison to the UC Office of the President and Systemwide Policy Officers. 20% Ethics & Compliance: Provide leadership in compliance, governance, and accountability frameworks. Promote a culture of safety, equity, and ethical conduct through policies, training, and oversight. Develops and coordinates policy communications; formulates strategies for education, analysis and implementation . Ensure organizational practices align with applicable laws and University standards. 20% Public Accountability and Governance: Oversee records management policies and practices to ensure efficiency, consistency, and compliance. Establish process & guidelines for the retention and disposition of University records. Research and summarize best practices in the field. 15% General Administration: Guide the resolution of complex procedural issues and facilitate organizational improvements. Proposes and leads policy and planning committees and working groups. Manage and develop a professional staff team. Provides direction & manage professional staff in project, research and / or policy analyses, setting responsibility for results in terms of costs, methods, and resources. Provide highly complex analytical and interpretive support to the Controller and senior managers, serve as primary support to the Controller as needed, and ensure compliance with laws, regulations, and UC policies. 10% MOUs and Programmatic agreements: Involves structuring, and/or administering contracts and agreements, including MOUs and leases. Ensure compliance with University policies, state, and federal regulations. Collaborate with stakeholders and engage subject-matter experts as needed. 10% Legal liaison: Serve as liaison with the Office of the General Counsel (OGC). Advise senior leadership on legal and procedural matters to reduce risk and disruption to ANR Programs and operations. Support OGC attorneys and consult on quasi-legal issues. Requirements: Bachelor's degree in related area and / or equivalent experience / training. Comprehensive knowledge of ethics and compliance, including professional standards, internal controls, investigation practices, and applicable state and federal laws, as well as organizational processes, policies, and procedures in large, complex institutions. Demonstrated project management, analytical, and problem-solving skills to lead complex, cross-functional initiatives, evaluate risks, develop solutions, and ensure compliance with organizational priorities and requirements. Strong ability to analyze legal documents, conduct policy analysis, and translate complex requirements into clear, actionable recommendations. Excellent written and verbal communication skills, with the ability to brief leadership, guide staff, and engage effectively across all organizational levels and stakeholder groups. Professionalism, discretion, and sound judgment in managing sensitive issues and fostering collaborative, solutions-oriented outcomes with faculty, staff, management, legal representatives, and external partners. Demonstrated leadership and supervisory skills, with the ability to guide, develop, and evaluate staff while fostering a culture of integrity, accountability, compliance, and service excellence. Preferred Skills: Advanced degree (e.g., JD, MBA, MPA, or related field) or equivalent experience in policy, compliance, or legal administration. Professional certification(s) in compliance, ethics, auditing, or related areas (e.g., CCEP, CIA, CCEP-I). Demonstrated experience in higher education, research administration, or large public institutions with complex governance structures. Familiarity with the University of California's policies, systems, and administrative processes. Experience with public records laws. Skills, knowledge, and experience with internal workplace investigations and monitors or mentors internal and external investigations. Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California Ensure organizational practices align with applicable laws and University standards. 20% Public Accountability and Governance: Oversee records management policies and practices to ensure efficiency, consistency, and compliance. Establish process & guidelines for the retention and disposition of University records. Research and summarize best practices in the field. 15% General Administration: Guide the resolution of complex procedural issues and facilitate organizational improvements. Proposes and leads policy and planning committees and working groups. Manage and develop a professional staff team. Provides direction & manage professional staff in project, research and / or policy analyses, setting responsibility for results in terms of costs, methods, and resources. Provide highly complex analytical and interpretive support to the Controller and senior managers, serve as primary support to the Controller as needed, and ensure compliance with laws, regulations, and UC policies. 10% MOUs and Programmatic agreements: Involves structuring, and/or administering contracts and agreements, including MOUs and leases. Ensure compliance with University policies, state, and federal regulations. Collaborate with stakeholders and engage subject-matter experts as needed. 10% Legal liaison: Serve as liaison with the Office of the General Counsel (OGC). Advise senior leadership on legal and procedural matters to reduce risk and disruption to ANR Programs and operations . click apply for full job details
12/06/2025
Full time
Director, Policies, Compliance and Programmatic Agreements - Davis, CA, Job ID 81577 University of California Agriculture and Natural Resources Job Description This position is responsible for administration of policy, compliance, ethics, and Programmatic Agreements. The University of California Agriculture and Natural Resources (UC ANR) Office of Policy, Compliance, and Programmatic Agreements (PCPA), within the Office of the Controller and Business Services (OCBS), provides leadership for UC ANR policies, compliance obligations, and programmatic agreements, including memoranda of understanding (MOUs). The Director ensures UC ANR's statewide, regional, and county operations comply with University policy and state and federal law, while applying expert knowledge of University of California (UC) policies and regulatory requirements to guide contract terms, agreements, and governance decisions. The Director is the division's central resource for all policy matters. The Director oversees policy development, compliance reviews, and programmatic updates. The role includes evaluating emerging laws and regulations, managing delegations of authority, overseeing conflict of interest reporting, and ensuring compliance with state information and transparency laws. The Director also leads UC ANR's records management and privacy programs to promote consistent and lawful information practices. The Director acts as liaison with the Office of the General Counsel and UCOP administrative offices, advising senior leadership on legal, compliance, and procedural matters. The Director supports the UC ANR Controller, who serves as Campus Ethics and Compliance Officer (CECO) and Locally Designated Official (LDO). The Director contributes to systemwide committees, task forces, and delivers compliance training for UC ANR staff as needed. In addition, the Director is responsible for the recruitment, supervision, training, and evaluation of unit staff. In this role, the Director fosters a culture of service excellence, accountability, and technological proficiency in support of UC ANR's mission. This position is a career appointment that is 100% fixed. The home department for this position is Imm Office Controller Business Services. While this position normally is based in Davis, CA, this position is eligible for hybrid flexible work arrangements for applicants living in the State of California at this time. Please note that hybrid flexible work arrangements are subject to change by the University. Pay Scale: $90,300/year to $129,700/year Job Posting Close Date: This job is open until filled. The first application review date will be 10/20/2025. Key Responsibilities: 25% Project Policy Analysis: Lead the planning, development, and administration of UC ANR policies. Oversee the policy management system and ensure alignment with University-wide standards and applicable laws. Serve as liaison to the UC Office of the President and Systemwide Policy Officers. 20% Ethics & Compliance: Provide leadership in compliance, governance, and accountability frameworks. Promote a culture of safety, equity, and ethical conduct through policies, training, and oversight. Develops and coordinates policy communications; formulates strategies for education, analysis and implementation . Ensure organizational practices align with applicable laws and University standards. 20% Public Accountability and Governance: Oversee records management policies and practices to ensure efficiency, consistency, and compliance. Establish process & guidelines for the retention and disposition of University records. Research and summarize best practices in the field. 15% General Administration: Guide the resolution of complex procedural issues and facilitate organizational improvements. Proposes and leads policy and planning committees and working groups. Manage and develop a professional staff team. Provides direction & manage professional staff in project, research and / or policy analyses, setting responsibility for results in terms of costs, methods, and resources. Provide highly complex analytical and interpretive support to the Controller and senior managers, serve as primary support to the Controller as needed, and ensure compliance with laws, regulations, and UC policies. 10% MOUs and Programmatic agreements: Involves structuring, and/or administering contracts and agreements, including MOUs and leases. Ensure compliance with University policies, state, and federal regulations. Collaborate with stakeholders and engage subject-matter experts as needed. 10% Legal liaison: Serve as liaison with the Office of the General Counsel (OGC). Advise senior leadership on legal and procedural matters to reduce risk and disruption to ANR Programs and operations. Support OGC attorneys and consult on quasi-legal issues. Requirements: Bachelor's degree in related area and / or equivalent experience / training. Comprehensive knowledge of ethics and compliance, including professional standards, internal controls, investigation practices, and applicable state and federal laws, as well as organizational processes, policies, and procedures in large, complex institutions. Demonstrated project management, analytical, and problem-solving skills to lead complex, cross-functional initiatives, evaluate risks, develop solutions, and ensure compliance with organizational priorities and requirements. Strong ability to analyze legal documents, conduct policy analysis, and translate complex requirements into clear, actionable recommendations. Excellent written and verbal communication skills, with the ability to brief leadership, guide staff, and engage effectively across all organizational levels and stakeholder groups. Professionalism, discretion, and sound judgment in managing sensitive issues and fostering collaborative, solutions-oriented outcomes with faculty, staff, management, legal representatives, and external partners. Demonstrated leadership and supervisory skills, with the ability to guide, develop, and evaluate staff while fostering a culture of integrity, accountability, compliance, and service excellence. Preferred Skills: Advanced degree (e.g., JD, MBA, MPA, or related field) or equivalent experience in policy, compliance, or legal administration. Professional certification(s) in compliance, ethics, auditing, or related areas (e.g., CCEP, CIA, CCEP-I). Demonstrated experience in higher education, research administration, or large public institutions with complex governance structures. Familiarity with the University of California's policies, systems, and administrative processes. Experience with public records laws. Skills, knowledge, and experience with internal workplace investigations and monitors or mentors internal and external investigations. Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California Ensure organizational practices align with applicable laws and University standards. 20% Public Accountability and Governance: Oversee records management policies and practices to ensure efficiency, consistency, and compliance. Establish process & guidelines for the retention and disposition of University records. Research and summarize best practices in the field. 15% General Administration: Guide the resolution of complex procedural issues and facilitate organizational improvements. Proposes and leads policy and planning committees and working groups. Manage and develop a professional staff team. Provides direction & manage professional staff in project, research and / or policy analyses, setting responsibility for results in terms of costs, methods, and resources. Provide highly complex analytical and interpretive support to the Controller and senior managers, serve as primary support to the Controller as needed, and ensure compliance with laws, regulations, and UC policies. 10% MOUs and Programmatic agreements: Involves structuring, and/or administering contracts and agreements, including MOUs and leases. Ensure compliance with University policies, state, and federal regulations. Collaborate with stakeholders and engage subject-matter experts as needed. 10% Legal liaison: Serve as liaison with the Office of the General Counsel (OGC). Advise senior leadership on legal and procedural matters to reduce risk and disruption to ANR Programs and operations . click apply for full job details
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIf8ab4f74a7ca-3961
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIf8ab4f74a7ca-3961
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI65e3e0af6e55-3960
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI65e3e0af6e55-3960
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIbcc646b4a2-
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelors degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PIbcc646b4a2-
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI3aa4d480a44a-3959
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Manager, Financial Analysis will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI3aa4d480a44a-3959
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI82806dd1a99f-3960
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI82806dd1a99f-3960
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI7c0135e32a74-3961
12/06/2025
Full time
Description: For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple - our employees and customers are the most important part of everything we do. This role is new to our organization, so trailblazers are welcome! This key individual will lead efforts to create and maximize decision support and financial analysis efforts across the organization. Our headquarters is in Spencer, IA, but this position may operate from the Des Moines or Omaha metro areas. Position Summary The Senior Financial Analyst will play a critical role in delivering high-quality financial insights to support strategic decision-making. This position is responsible for conducting advanced financial analyses across pricing, inventory, revenue, gross profit, and market share trends. The ideal candidate will bring strong analytical rigor, exceptional data management skills, and the ability to translate complex findings into clear, actionable recommendations for senior leadership. Key Responsibilities Financial Analysis & Reporting Conduct detailed market pricing analyses to evaluate price competitiveness, margin impacts, and pricing optimization opportunities. Perform inventory and product category analysis, including inventory valuation, turnover metrics, excess/obsolete assessments, and optimization modeling. Lead revenue analysis and forecasting, incorporating historical trends, market factors, seasonality, and business scenario planning. Develop gross profit margin analysis and projections, identifying margin drivers, cost fluctuations, and profitability improvement levers. Perform market share analysis, including competitor benchmarking, market trend evaluation, and risk/opportunity assessments. Provide investment decision support analysis, including NPV, IRR, payback period, ROI calculations, and sensitivity or scenario modeling for traditional capital investments. Data Integrity & Source Management Pull, validate, and reconcile financial and operational data from multiple internal and external sources, ensuring accuracy, consistency, and completeness. Create and maintain data-quality checks, controls, and documentation to prevent discrepancies and enhance trust in analytic outputs. Partner with data management, IT, and business stakeholders to streamline data pipelines and improve data accessibility and reliability. Cross-Functional Collaboration Work closely with Operations, Business Development, Distribution, Product, and Pricing teams to ensure alignment on assumptions, methodologies, and reporting standards. Present financial insights and recommendations to senior leaders in a clear, concise manner through presentations, dashboards, and written reports. Supervise data management team and ensure effective support of operational functions Tools & Continuous Improvement Develop and automate analytical models, dashboards, and forecast tools to improve reporting accuracy and efficiency. Identify opportunities to enhance financial processes, introduce analytical best practices, and support strategic initiatives across the organization. Assist operations teams with continuous improvement initiatives Requirements: 7+ years of progressive financial analysis experience, preferably with experience in multiple functional aspects of a business. Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or relevant certification (CPA/CFA) is a plus. Advanced proficiency in Excel and financial modeling; experience with BI/reporting tools and ERP systems. Strong ability to synthesize complex datasets and communicate insights clearly to both financial and non-financial audiences. Attention to detail, strong critical-thinking skills, and the ability to manage multiple projects. PM22 PI7c0135e32a74-3961
Position Title: Human Resources Specialist Job Location: Bennington, VT Education Level High School Salary Range: $50814.40 - $57179.20 Salary/year Job Shift: Day Job Category: Non-Credentialed Position Description: Why join UCS? Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County. As a proud affiliate of Vermont Care Partners a statewide network of 16 non-profit community-based agencies we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Why is UCS a great place to work? Qualifications: The Human Resources Specialist performs varied duties to enhance departmental efficiency, while providing services to agency employees and managers. MAJOR RESPONSIBILITIES: DELIVERY OF HUMAN RESOURCE PRODUCTS: Serves as subject matter expert to employees in the delivery of UCS human resources supports and services. Employs standard operating policies and procedures when delivering HR services and responding to customer inquiries including those from job applicants, employees, and agency leadership. Ensures equity, compliance, and ethical HR business practices in the performance of duties. Partners with leadership staff throughout the agency on strategic HR interventions. Serves as mentor through regular work activity for the HR Generalist. Applies experience and expertise to research solutions and applies compliance knowledge for risk management. Identifies and reports trends. Provides deliverables with high attention to accuracy, timeliness, and broad thought. EMPLOYEE RELATIONS: Fosters a culture that supports positive inter-departmental relationships. Is proactive in recommending changes in protocols or structures that support communication, problem solving, and engagement. Identifies engagement trends and/or management training gaps. Interprets agency policies, seeking guidance from the Director of Human Resources as needed or when there is serious risk or emergent concern. Implements and teaches managers the practical application of new employment laws, serving as staff consultant as needed. May participate in, and/or lead interagency workgroups that promote employee recruitment, retention, and/or development as assigned. Assists in the facilitation and planning of events and celebrations that promote engagement including the annual staff luncheon, staff and family picnic, staff appreciation week, year-end party and other milestone celebrations. ONBOARDING: Facilitates a benefits presentation during new staff orientation for all personnel in cooperation and coordination with HR Generalist and Recruiter. Ensures that all initial training requirements are satisfied and in accordance with agency onboarding and orientation policy. Ensures an effective and welcoming greeting to the newly hired employee. Work collaboratively with managers to create and facilitate tools to support their teaching methods and to improve learning outcomes during the onboarding phase. Collaborate with the HR Generalist to ensure the accuracy and effectiveness of onboarding and orientation materials. WORKFORCE DEVELOPMENT AND TRAINING: Promotes an environment that strategically supports UCS as a Center of Excellence where UCS is a great place to work and great place to get care . Participates in establishing, facilitating, and continually improving ongoing management training. Reviews data sets to strategically address gaps in employee talent and/or engagement. Interpret turnover data at all levels within the organization and collaborate with senior leaders on solutions, extracting data as requested. Respond to emergent needs. Provides administrative support for Relias Learning System, training activities and initiatives, including scheduling and assignment of training, attendance tracking, related invoicing, and coordination with in-house trainers. Provides troubleshooting within the Relias Learning system. Fields day-to-day training inquiries and pulls training reports as needed. Offer staff development solutions. Work in collaboration with the Director of Facilities to address training and development needs regarding safety and well-being. May lead or participate in agency committees that promote workforce development and training. COMPENSATION AND BENEFIT ADMINISTRATION: Works in cooperation with the Director of HR to carry out senior level administration of employee compensation and benefits plans in accordance with the legal Plan documents, agency philosophy, policies and procedures, and related laws. Serves as primary liaison with insurance brokers and benefits plan contractors for the purpose of administration, trouble-shooting, and Open Enrollment. Collaborate with Director of HR on contract renewals. Researches and/or resolves complex benefits matters, inclusive of consultation with third-party administrators, consultants, as well as with legal counsel as directed. Approves and monitors 403(B) Plan transactions, provides senior level oversight of FMLA and other leave of absence requests, short and long-term disability, workers compensation, and Affordable Care Act compliance. Completes regulatory reporting requirements. Enlists the administrative support of the HR Generalist in the deployment of benefits. Ensures that benefits materials are up-to-date and accessible to employees at all times. Ensure best practice for the communication and education of employees regarding benefits. Ensures the protection of Personally Identifiable Information and employee privacy in all modes of business communication and/or record keeping; including PHI where applicable. Provides upkeep of written procedures regarding benefits, HRIS, and training, offering assistance/guidance in modifications as warranted. PERSONNEL RECORDS: Leads the oversight of the electronic HR Information System (HRIS). Responsible for the processing of personnel records and compliance with all legal requirements related to hiring and terminations and division procedures relative to handling confidential personnel records. Complete onboarding functions in HRIS for all newly hired staff. Review and/or enter employee action forms for new employees and promotions/transfers in the HRIS. Develop expert knowledge of HRIS systems capabilities. Identify areas of opportunity to improve existing HRIS processes, functionality, and workflow. Create reports as needed. Create process documentation, reference guides, and training materials regarding the HRIS, as necessary. Develop and conduct audits to support data integrity within the HRIS. Oversees compliance with agency s Policy and Procedures and the HR Operations Manual, regarding upkeep and oversight of the Personnel Record, in particular laws pertaining to mandated HR documentation and related retention such as EEO, I-9, and OSHA documentation. HUMAN RESOURCE COMPLIANCE: Maintain the HR Operations Manual and HR project calendar, ensuring timely completion of mandated and internal compliance controls, and special or recurring projects and HR activities. Complete EEO, OSHA, ACA and other reporting requirements. Participate in the annual 403(B) audit process and ensure the accurate and timely information needed for the 403(B) and Health & Welfare 5500 and benefits discrimination testing process completed by third-party administrators (TPA s). Respond to data requests from state entities and Vermont Care Partners. SPECIAL PROJECTS: Completes special projects as assigned. REQUIRED QUALIFICATIONS A high school diploma or equivalent plus 6 years of work experience in human resources, business, or a related field OR an Associate s degree in human resources, business, or a related field plus 4 years of work experience OR a Bachelor s degree in human resources, business, or a related field plus 2 years of work experience. Bachelor s degree preferred. A PHR or SHRM-CP certification preferred. . click apply for full job details
12/06/2025
Full time
Position Title: Human Resources Specialist Job Location: Bennington, VT Education Level High School Salary Range: $50814.40 - $57179.20 Salary/year Job Shift: Day Job Category: Non-Credentialed Position Description: Why join UCS? Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County. As a proud affiliate of Vermont Care Partners a statewide network of 16 non-profit community-based agencies we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. Why is UCS a great place to work? Qualifications: The Human Resources Specialist performs varied duties to enhance departmental efficiency, while providing services to agency employees and managers. MAJOR RESPONSIBILITIES: DELIVERY OF HUMAN RESOURCE PRODUCTS: Serves as subject matter expert to employees in the delivery of UCS human resources supports and services. Employs standard operating policies and procedures when delivering HR services and responding to customer inquiries including those from job applicants, employees, and agency leadership. Ensures equity, compliance, and ethical HR business practices in the performance of duties. Partners with leadership staff throughout the agency on strategic HR interventions. Serves as mentor through regular work activity for the HR Generalist. Applies experience and expertise to research solutions and applies compliance knowledge for risk management. Identifies and reports trends. Provides deliverables with high attention to accuracy, timeliness, and broad thought. EMPLOYEE RELATIONS: Fosters a culture that supports positive inter-departmental relationships. Is proactive in recommending changes in protocols or structures that support communication, problem solving, and engagement. Identifies engagement trends and/or management training gaps. Interprets agency policies, seeking guidance from the Director of Human Resources as needed or when there is serious risk or emergent concern. Implements and teaches managers the practical application of new employment laws, serving as staff consultant as needed. May participate in, and/or lead interagency workgroups that promote employee recruitment, retention, and/or development as assigned. Assists in the facilitation and planning of events and celebrations that promote engagement including the annual staff luncheon, staff and family picnic, staff appreciation week, year-end party and other milestone celebrations. ONBOARDING: Facilitates a benefits presentation during new staff orientation for all personnel in cooperation and coordination with HR Generalist and Recruiter. Ensures that all initial training requirements are satisfied and in accordance with agency onboarding and orientation policy. Ensures an effective and welcoming greeting to the newly hired employee. Work collaboratively with managers to create and facilitate tools to support their teaching methods and to improve learning outcomes during the onboarding phase. Collaborate with the HR Generalist to ensure the accuracy and effectiveness of onboarding and orientation materials. WORKFORCE DEVELOPMENT AND TRAINING: Promotes an environment that strategically supports UCS as a Center of Excellence where UCS is a great place to work and great place to get care . Participates in establishing, facilitating, and continually improving ongoing management training. Reviews data sets to strategically address gaps in employee talent and/or engagement. Interpret turnover data at all levels within the organization and collaborate with senior leaders on solutions, extracting data as requested. Respond to emergent needs. Provides administrative support for Relias Learning System, training activities and initiatives, including scheduling and assignment of training, attendance tracking, related invoicing, and coordination with in-house trainers. Provides troubleshooting within the Relias Learning system. Fields day-to-day training inquiries and pulls training reports as needed. Offer staff development solutions. Work in collaboration with the Director of Facilities to address training and development needs regarding safety and well-being. May lead or participate in agency committees that promote workforce development and training. COMPENSATION AND BENEFIT ADMINISTRATION: Works in cooperation with the Director of HR to carry out senior level administration of employee compensation and benefits plans in accordance with the legal Plan documents, agency philosophy, policies and procedures, and related laws. Serves as primary liaison with insurance brokers and benefits plan contractors for the purpose of administration, trouble-shooting, and Open Enrollment. Collaborate with Director of HR on contract renewals. Researches and/or resolves complex benefits matters, inclusive of consultation with third-party administrators, consultants, as well as with legal counsel as directed. Approves and monitors 403(B) Plan transactions, provides senior level oversight of FMLA and other leave of absence requests, short and long-term disability, workers compensation, and Affordable Care Act compliance. Completes regulatory reporting requirements. Enlists the administrative support of the HR Generalist in the deployment of benefits. Ensures that benefits materials are up-to-date and accessible to employees at all times. Ensure best practice for the communication and education of employees regarding benefits. Ensures the protection of Personally Identifiable Information and employee privacy in all modes of business communication and/or record keeping; including PHI where applicable. Provides upkeep of written procedures regarding benefits, HRIS, and training, offering assistance/guidance in modifications as warranted. PERSONNEL RECORDS: Leads the oversight of the electronic HR Information System (HRIS). Responsible for the processing of personnel records and compliance with all legal requirements related to hiring and terminations and division procedures relative to handling confidential personnel records. Complete onboarding functions in HRIS for all newly hired staff. Review and/or enter employee action forms for new employees and promotions/transfers in the HRIS. Develop expert knowledge of HRIS systems capabilities. Identify areas of opportunity to improve existing HRIS processes, functionality, and workflow. Create reports as needed. Create process documentation, reference guides, and training materials regarding the HRIS, as necessary. Develop and conduct audits to support data integrity within the HRIS. Oversees compliance with agency s Policy and Procedures and the HR Operations Manual, regarding upkeep and oversight of the Personnel Record, in particular laws pertaining to mandated HR documentation and related retention such as EEO, I-9, and OSHA documentation. HUMAN RESOURCE COMPLIANCE: Maintain the HR Operations Manual and HR project calendar, ensuring timely completion of mandated and internal compliance controls, and special or recurring projects and HR activities. Complete EEO, OSHA, ACA and other reporting requirements. Participate in the annual 403(B) audit process and ensure the accurate and timely information needed for the 403(B) and Health & Welfare 5500 and benefits discrimination testing process completed by third-party administrators (TPA s). Respond to data requests from state entities and Vermont Care Partners. SPECIAL PROJECTS: Completes special projects as assigned. REQUIRED QUALIFICATIONS A high school diploma or equivalent plus 6 years of work experience in human resources, business, or a related field OR an Associate s degree in human resources, business, or a related field plus 4 years of work experience OR a Bachelor s degree in human resources, business, or a related field plus 2 years of work experience. Bachelor s degree preferred. A PHR or SHRM-CP certification preferred. . click apply for full job details
