Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Phoenix, AZ Campus . Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). Monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's products and services. May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Work Hours: Monday - Friday / 6:30am - 6:00pm (MST) An 8 hour shift will fall within these hours This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: High School diploma or GED Required maintenance of Life/Health license Required annual completion of AHIP and Broker/Carrier appointments when applicable. 2 years of financial industry and/or life sales experience Experience delivering frequent written and oral communication Experience acquiring and applying new concepts and information Experience processing and analyzing information Experience fulfilling requests and meeting deadlines Experience resolving conflict and negotiating Experience multi-tasking in an operating systems environment Experience participating in or leading teams Successful completion of a job-related assessment may be required What sets you apart: 4+ years experience working in Sales with life insurance 1+ years experience working in a call center environment CLU - Chartered Life Underwriter or comparable designation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $62,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Phoenix, AZ Campus . Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). Monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's products and services. May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Work Hours: Monday - Friday / 6:30am - 6:00pm (MST) An 8 hour shift will fall within these hours This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: High School diploma or GED Required maintenance of Life/Health license Required annual completion of AHIP and Broker/Carrier appointments when applicable. 2 years of financial industry and/or life sales experience Experience delivering frequent written and oral communication Experience acquiring and applying new concepts and information Experience processing and analyzing information Experience fulfilling requests and meeting deadlines Experience resolving conflict and negotiating Experience multi-tasking in an operating systems environment Experience participating in or leading teams Successful completion of a job-related assessment may be required What sets you apart: 4+ years experience working in Sales with life insurance 1+ years experience working in a call center environment CLU - Chartered Life Underwriter or comparable designation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $62,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Bowhead / UIC Technical Services
Dahlgren, Virginia
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. Assist users with data migrations whenever the user's system is Tech Refreshed. Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Provide public folder management support (e.g., permission and administrator roles). Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. Maintain and develop IT related procedures required to support the organization. Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). Provide input for the preparation of a monthly progress and status report. Qualifications Requires a minimum of two (2) years of experience. High School Diploma required. Bachelors Degree preferred. Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. Must demonstrate the ability to multi-task and work with others to resolve IT related issues. Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired. Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire. Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required. Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required. A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired. Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. Ability to communicate effectively with all levels of employees and outside contacts. Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands: Must be able to lift up to 10-15 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
12/06/2025
Full time
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. Assist users with data migrations whenever the user's system is Tech Refreshed. Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Provide public folder management support (e.g., permission and administrator roles). Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. Maintain and develop IT related procedures required to support the organization. Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). Provide input for the preparation of a monthly progress and status report. Qualifications Requires a minimum of two (2) years of experience. High School Diploma required. Bachelors Degree preferred. Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. Must demonstrate the ability to multi-task and work with others to resolve IT related issues. Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired. Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire. Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required. Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required. A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired. Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. Ability to communicate effectively with all levels of employees and outside contacts. Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands: Must be able to lift up to 10-15 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
Bowhead / UIC Technical Services
Colorado Springs, Colorado
Overview Bowhead seeks a Lead VTC Engineer to support our customer on the PICRD II contract in Colorado Springs, CO. Responsibilities • Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks. • Oversee VTC support team in maintaining the video conferencing-unique hardware, software, and peripherals. (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels) • Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government • Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments • Perform rack-level system configuration and testing and conduct troubleshooting and system validation for complex AV environments • Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day-to-day customer AV/VTC sessions • Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve • Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards • Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks • Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation • Interface with government leadership and external vendors to ensure operational continuity and technology alignment • Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support • Support the creation and maintenance of SOPs and security documentation for AV/VTC operations Qualifications • A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science • Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems • Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks • Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations • Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate) CERTIFICATION REQUIREMENTS: • Comp TIA Security + and at least one of the following: Crestron Certified Programmer (CCP) Certification, Extron Authorized Programmer (EAP) Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist • Python 3.x proficiency and Thinklogical Technology 300 are highly desired SECURITY CLEARANCE REQUIRED: Must currently hold a Top Secret security clearance with SCI eligibility. Physical Demands: • Must be able to lift up to 25 pounds • Must be able to stand and walk for prolonged amounts of time • Must be able to twist, bend and squat periodically
12/06/2025
Full time
Overview Bowhead seeks a Lead VTC Engineer to support our customer on the PICRD II contract in Colorado Springs, CO. Responsibilities • Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks. • Oversee VTC support team in maintaining the video conferencing-unique hardware, software, and peripherals. (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels) • Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government • Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments • Perform rack-level system configuration and testing and conduct troubleshooting and system validation for complex AV environments • Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day-to-day customer AV/VTC sessions • Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve • Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards • Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks • Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation • Interface with government leadership and external vendors to ensure operational continuity and technology alignment • Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support • Support the creation and maintenance of SOPs and security documentation for AV/VTC operations Qualifications • A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science • Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems • Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks • Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations • Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate) CERTIFICATION REQUIREMENTS: • Comp TIA Security + and at least one of the following: Crestron Certified Programmer (CCP) Certification, Extron Authorized Programmer (EAP) Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist • Python 3.x proficiency and Thinklogical Technology 300 are highly desired SECURITY CLEARANCE REQUIRED: Must currently hold a Top Secret security clearance with SCI eligibility. Physical Demands: • Must be able to lift up to 25 pounds • Must be able to stand and walk for prolonged amounts of time • Must be able to twist, bend and squat periodically
Blue Ribbon Global technologies LLC
Tarrytown, New York
Hello , My name is Garima Gupta and I am a Lead Talent Acquisition Specialist at Blue Ribbon Global Technologies, LLC. I am reaching out to you on an exciting job opportunity with one of our clients. Role: Scientific Business Analyst (Research) Location: Tarrytown, NY, 3-4 days onsite LOCALS ONLY Minimum Experience Level: Intermediate - Independent worker Skill(s) and Description: Pharma, Formulation, Scientific Business Analysis, LIMS (Labware), ELN (IDBS), Jira, Agile, Lucid, Change Management, Research IT, Leadership Extensive expertise in Formulation/Preclinical Development domain, a solid understanding of lab informatics (specifically, labware LIMS), familiarity with Jira and Agile methodologies, knowledge of Regulatory Submission standards, and strong change management abilities to lead the roll out and adoption of new technological solutions. Position Overview: We are seeking a skilled Scientific Business Analyst to join our client's Research IT team at a leading biopharma company. The ideal candidate will have experience working with Laboratory Information Management Systems (LIMS) within the Clinical and Preclinical Sample Management space and be well-versed in regulatory compliance as it relates to LIMS implementations. This role requires an independent, self-motivated professional capable of translating complex scientific and regulatory requirements into actionable IT solutions that align with business objectives. Key Responsibilities: Collaborate with cross-functional teams, including scientists, researchers, and IT professionals, to gather, analyze, and document business requirements for LIMS implementation and optimization. Provide expert-level support in Clinical and Preclinical Sample Management, ensuring LIMS configurations meet scientific, operational, and regulatory needs. Ensure compliance with relevant regulatory standards (e.g., FDA, EMA) throughout LIMS implementation, including data integrity, security, and validation requirements. Conduct process analysis and provide recommendations for improving workflows related to sample management, data handling, and reporting. Act as a liaison between business stakeholders and technical teams, facilitating clear communication to ensure successful project delivery. Independently manage project deliverables, timelines, and documentation, while driving progress toward key milestones. Key Qualifications: Strong familiarity with LIMS platforms in the Clinical and Preclinical Sample Management space. In-depth understanding of regulatory compliance, especially in the context of LIMS and biopharma research environments. Proven ability to work independently, manage multiple priorities, and deliver high-quality results in a fast-paced environment. Excellent analytical, problem-solving, and communication skills with the ability to work collaboratively with both technical and non-technical stakeholders. Bachelor's degree in Life Sciences, Information Technology, or a related field; advanced degree preferred. Preferred Experience: Experience in a Research IT setting within the biopharma industry. Knowledge of system validation and data integrity best practices for research and clinical environments. Thanks Garima Gupta Lead Talent Acquisition Specialist Blue Ribbon Global Technologies, LLC Linkedin
12/05/2025
Full time
Hello , My name is Garima Gupta and I am a Lead Talent Acquisition Specialist at Blue Ribbon Global Technologies, LLC. I am reaching out to you on an exciting job opportunity with one of our clients. Role: Scientific Business Analyst (Research) Location: Tarrytown, NY, 3-4 days onsite LOCALS ONLY Minimum Experience Level: Intermediate - Independent worker Skill(s) and Description: Pharma, Formulation, Scientific Business Analysis, LIMS (Labware), ELN (IDBS), Jira, Agile, Lucid, Change Management, Research IT, Leadership Extensive expertise in Formulation/Preclinical Development domain, a solid understanding of lab informatics (specifically, labware LIMS), familiarity with Jira and Agile methodologies, knowledge of Regulatory Submission standards, and strong change management abilities to lead the roll out and adoption of new technological solutions. Position Overview: We are seeking a skilled Scientific Business Analyst to join our client's Research IT team at a leading biopharma company. The ideal candidate will have experience working with Laboratory Information Management Systems (LIMS) within the Clinical and Preclinical Sample Management space and be well-versed in regulatory compliance as it relates to LIMS implementations. This role requires an independent, self-motivated professional capable of translating complex scientific and regulatory requirements into actionable IT solutions that align with business objectives. Key Responsibilities: Collaborate with cross-functional teams, including scientists, researchers, and IT professionals, to gather, analyze, and document business requirements for LIMS implementation and optimization. Provide expert-level support in Clinical and Preclinical Sample Management, ensuring LIMS configurations meet scientific, operational, and regulatory needs. Ensure compliance with relevant regulatory standards (e.g., FDA, EMA) throughout LIMS implementation, including data integrity, security, and validation requirements. Conduct process analysis and provide recommendations for improving workflows related to sample management, data handling, and reporting. Act as a liaison between business stakeholders and technical teams, facilitating clear communication to ensure successful project delivery. Independently manage project deliverables, timelines, and documentation, while driving progress toward key milestones. Key Qualifications: Strong familiarity with LIMS platforms in the Clinical and Preclinical Sample Management space. In-depth understanding of regulatory compliance, especially in the context of LIMS and biopharma research environments. Proven ability to work independently, manage multiple priorities, and deliver high-quality results in a fast-paced environment. Excellent analytical, problem-solving, and communication skills with the ability to work collaboratively with both technical and non-technical stakeholders. Bachelor's degree in Life Sciences, Information Technology, or a related field; advanced degree preferred. Preferred Experience: Experience in a Research IT setting within the biopharma industry. Knowledge of system validation and data integrity best practices for research and clinical environments. Thanks Garima Gupta Lead Talent Acquisition Specialist Blue Ribbon Global Technologies, LLC Linkedin
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Phoenix, AZ Campus . Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). Monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's products and services. May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Work Hours: Monday - Friday / 6:30am - 6:00pm (MST) An 8 hour shift will fall within these hours This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: High School diploma or GED Required maintenance of Life/Health license Required annual completion of AHIP and Broker/Carrier appointments when applicable. 2 years of financial industry and/or life sales experience Experience delivering frequent written and oral communication Experience acquiring and applying new concepts and information Experience processing and analyzing information Experience fulfilling requests and meeting deadlines Experience resolving conflict and negotiating Experience multi-tasking in an operating systems environment Experience participating in or leading teams Successful completion of a job-related assessment may be required What sets you apart: 4+ years experience working in Sales with life insurance 1+ years experience working in a call center environment CLU - Chartered Life Underwriter or comparable designation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $62,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/04/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Phoenix, AZ Campus . Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). Monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's products and services. May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Work Hours: Monday - Friday / 6:30am - 6:00pm (MST) An 8 hour shift will fall within these hours This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: High School diploma or GED Required maintenance of Life/Health license Required annual completion of AHIP and Broker/Carrier appointments when applicable. 2 years of financial industry and/or life sales experience Experience delivering frequent written and oral communication Experience acquiring and applying new concepts and information Experience processing and analyzing information Experience fulfilling requests and meeting deadlines Experience resolving conflict and negotiating Experience multi-tasking in an operating systems environment Experience participating in or leading teams Successful completion of a job-related assessment may be required What sets you apart: 4+ years experience working in Sales with life insurance 1+ years experience working in a call center environment CLU - Chartered Life Underwriter or comparable designation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $62,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary This position plays a crucial role as a key team player in our company's services. Our customer care specialist is dedicated to enhancing our customers' experience and committed to engaging with customers to provide valuable insights about our products and services. The specialist will be expected to:Address and resolve customer concerns, account inquiries and adhere to policy Resolve any issues they may encounter Manage invoicing and collections professionally Schedule and update technician and customer appointments Maintain product inventory Performs other duties as requested Knowledge, Skills,& Abilities:Attention to detail Ability to handle high inbound call volume and outbound call volume Self-motivated, with high energy and an engaging level of enthusiasm Excellent customer service skills and a strong record of contributing to a team environment Excellent speaking and active listening skills Comfortable selling by phone Ability to learn products Telephone skills Ability to clearly and effectively communicate verbally and in writing in English Ability to manage time effectively and efficiently Ability to multi-task Regular and reliable attendance Minimum Qualifications:2 Year Customer Service experience High School Diploma or Equivalent Intermediate PC skills including Microsoft Office Excel, Word and Outlook Possess a valid driver's license Eligible to work in the U.S. without sponsorship Physical Demands:Ability to operate computer, phone and other office equipment as needed Ability to work effectively using a personal computer for long periods of time Ability to sit/stand at workstation for extended periods of time Ability to read, write, speak, hear, see, think, communicate, learn and work Ability to perform the essential functions of the position with or without reasonable accommodation Job Type: Full-time Pay: Based on experience and commission opportunities. Benefits:Dental insurance Health insurance Life insurance Paid time off Vision insurance 401k Schedule:8 hour shift Education:High school or equivalent (Preferred) Experience:Dispatching: 2 years (Preferred) Customer Service: 3 years (Preferred) Security clearance:Confidential (Preferred) Work Location: In person
12/02/2025
Full time
Summary This position plays a crucial role as a key team player in our company's services. Our customer care specialist is dedicated to enhancing our customers' experience and committed to engaging with customers to provide valuable insights about our products and services. The specialist will be expected to:Address and resolve customer concerns, account inquiries and adhere to policy Resolve any issues they may encounter Manage invoicing and collections professionally Schedule and update technician and customer appointments Maintain product inventory Performs other duties as requested Knowledge, Skills,& Abilities:Attention to detail Ability to handle high inbound call volume and outbound call volume Self-motivated, with high energy and an engaging level of enthusiasm Excellent customer service skills and a strong record of contributing to a team environment Excellent speaking and active listening skills Comfortable selling by phone Ability to learn products Telephone skills Ability to clearly and effectively communicate verbally and in writing in English Ability to manage time effectively and efficiently Ability to multi-task Regular and reliable attendance Minimum Qualifications:2 Year Customer Service experience High School Diploma or Equivalent Intermediate PC skills including Microsoft Office Excel, Word and Outlook Possess a valid driver's license Eligible to work in the U.S. without sponsorship Physical Demands:Ability to operate computer, phone and other office equipment as needed Ability to work effectively using a personal computer for long periods of time Ability to sit/stand at workstation for extended periods of time Ability to read, write, speak, hear, see, think, communicate, learn and work Ability to perform the essential functions of the position with or without reasonable accommodation Job Type: Full-time Pay: Based on experience and commission opportunities. Benefits:Dental insurance Health insurance Life insurance Paid time off Vision insurance 401k Schedule:8 hour shift Education:High school or equivalent (Preferred) Experience:Dispatching: 2 years (Preferred) Customer Service: 3 years (Preferred) Security clearance:Confidential (Preferred) Work Location: In person
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Tampa, FL. (Crosstown) Campus . Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). Monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's products and services. May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Work Hours: Monday - Friday / 7:30am - 7:00pm (Central) An 8 hour shift will fall within these hours This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: High School diploma or GED Required maintenance of Life/Health license Required annual completion of AHIP and Broker/Carrier appointments when applicable. 2 years of financial industry and/or life sales experience Experience delivering frequent written and oral communication Experience acquiring and applying new concepts and information Experience processing and analyzing information Experience fulfilling requests and meeting deadlines Experience resolving conflict and negotiating Experience multi-tasking in an operating systems environment Experience participating in or leading teams Successful completion of a job-related assessment may be required What sets you apart: 4+ years experience working in Sales with life insurance 1+ years experience working in a call center environment CLU - Chartered Life Underwriter or comparable designation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $62,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Tampa, FL. (Crosstown) Campus . Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). Monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's products and services. May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Work Hours: Monday - Friday / 7:30am - 7:00pm (Central) An 8 hour shift will fall within these hours This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: High School diploma or GED Required maintenance of Life/Health license Required annual completion of AHIP and Broker/Carrier appointments when applicable. 2 years of financial industry and/or life sales experience Experience delivering frequent written and oral communication Experience acquiring and applying new concepts and information Experience processing and analyzing information Experience fulfilling requests and meeting deadlines Experience resolving conflict and negotiating Experience multi-tasking in an operating systems environment Experience participating in or leading teams Successful completion of a job-related assessment may be required What sets you apart: 4+ years experience working in Sales with life insurance 1+ years experience working in a call center environment CLU - Chartered Life Underwriter or comparable designation US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $62,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
