Key Account Representative - Outreach Business Office

The Staff Pad has partnered with a leading healthcare organization in Helena, MT, seeking a Key Account Representative to join their growing Outreach Business Office team. This department is dedicated to building partnerships, improving service delivery, and expanding access to Laboratory and Diagnostic Imaging services. The ideal candidate will provide exceptional customer service while managing relationships with physician offices, laboratories, patients, and key stakeholders. This role focuses on client satisfaction, business growth, and promoting the organization's mission and values across the community.

The Key Account Representative will be responsible for maintaining strong client relationships, identifying new business opportunities, and ensuring a seamless service experience. This individual will collaborate with internal teams to address client needs, resolve issues, and promote best practices in healthcare outreach. Success in this role requires a proactive mindset, strong communication skills, and the ability to manage multiple priorities in a dynamic environment.

Key Qualifications:

• Customer service and/or sales experience required; healthcare or laboratory experience preferred
  

• Proficiency with EPIC and strong computer literacy
  

• Associate's or Bachelor's degree preferred (high school diploma or GED required)
  

• Valid driver's license and ability to travel up to 50%
  

• Excellent relationship-building, communication, and problem-solving skills