Customer Service Representative

If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to take a look at our Customer Services Representative opportunity with our Hearing Healthy Solutions division. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization.

Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life

Work Environmental: Medical office environment. Mondays-Fridays 8:00 a.m. - 5:00 p.m. Occasional overtime may be required

The Customer plays a critical role ensuring a seamless patient experience within a clinical environment characterized by high telephone volume and a focus on patient care. Responsibilities include answering patient calls for all (6) office locations, route calls to the appropriate office, registering patients and scheduling appointments. The position requires exceptional communication skills, empathy and the ability to manage multiple tasks efficiently. This role not only supports operational efficiency but also contributes significantly to patient satisfactions and care quality.

Essential Functions:

Serve as the first point of contact for patients, addressing inquiries related to appointments, medical services and billing.

Register new patients and update established patient demographics.

Manage a high volume of incoming calls with professionalism and courtesy. Prioritize patient needs, ensuring timely response and resolution of issues.

Assist patients with questions regarding testing, services and retail products. Provide clear and accurate information to enhance patient understanding and satisfaction.

Efficiently manage appointment bookings, cancellations, and rescheduling, coordinating with medical staff to optimize patient flow and clinic operations.

Accurately input and update patient information in the EMR, ensuring compliance with privacy regulations.

Indexing of office records.

Handle patient concerns and complaints in a professional and courteous manner.

Other general office duties as assigned, such as assisting with invoicing, checking-in patients, and assisting with checking in supplies.

PM20

• Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable.
• Excellent oral and written communication skills required.
• Knowledge of GE-Athena practice management software beneficial but not required.
• Knowledge of Microsoft Office software beneficial but not required.
• Ability to operate a computer and basic office equipment required
• Ability to operate a multi-line telephone system.
• Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
• Must be well organized and detail oriented.

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