As an Armed Vault Teller you work with your team to maintain inventory in our cash vaults for our Loomis customers. Responsibilities: Check identifying numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag or against the provided manifests. Count items, record amounts and serial numbers, sign and date receipts and manifests. Load/unload wagons or flatbed carts with bags/boxes of coin. Sort individual cargo items by route. Communicate verbally with co-workers and with customers via telephone. Requirements: Ability to load/unload bags/boxes of currency, checks, and coins weighing an average of 50 lbs. per item several times during a 6 to 10-hour shift, 5 to 6 days a week. Ability to push wagons, carts, buggies, and dollies loaded with cargo weighing up to several hundred pounds. Unrestricted ability to repetitiously bend, stoop, squat, stand, walk, climb, twist, turn, and reach out. Ability to perform repetitious lifting of items weighing an average of 50 lbs. each from the floor. Ability to walk continuously between bins, vaults, booths, and counters. Ability to stand on the concrete floor for approximately 80 percent of the shift. Ability to sign and record numbers by hand, make entries on records, and prepare reports. Ability to count, add, subtract, and balance columns of numbers. A valid firearms permit or ability to pass applicable firearms requirements may be required. Working Conditions: Full-time schedule consists of 40 hours per week performed in 8-hour or split shifts. Work is performed in a room or work area within a vault with little or no exposure to outside light. Essential Functions/Job Qualifications: Ability to maintain a stooped or squatting position for several minutes to perform the sorting function. Ability to walk continuously between bins, vaults, booths, and counters. Ability to stand on the concrete floor approximately 80 percent of shift. Ability to sign and record numbers by hand, make entries on records, and prepare reports. Ability to count, add, subtract, and balance columns of numbers. Ability to sign and record numbers by hand to make entries on records and prepare reports. Ability to read and speak the English language sufficiently to converse with co-workers and customers and to read receipts, manifests, and reports. Ability to meet State requirements for handgun license/permit or Security Officer Commission. As part of the qualification process for the Armed Vault Custodian Lead position, a Human Performance Evaluation (HPE) is required. This evaluation requires the successful completion of testing in the following areas: Lift: - 25lbs vertical lift from 10 inches to 66 inches from the floor (1X) Lift-Carry: - 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X) - 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft (1X) - 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft (2X) Push-Pull: - Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X) Repetitive Coupling: - Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each) Push-Pull: Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X) Repetitive Coupling: Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each Our Benefits: Loomis employees drive the very core of our business. Our success depends on our team members, and that's why it's important for us to offer an employee benefits program that is not only extremely comprehensive, but also one of the best in the industry. Key benefit components include: Health Insurance, Dental, Vision plan Vacation and Sick Time (PTO) as well as Paid Holidays Employee assistance plan Short-term and Long-term disability 401(k) plan Basic life insurance plan Voluntary life insurance plan Flexible spending account Dependent care account Industry leading Training and Development With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!
10/29/2025
Full time
As an Armed Vault Teller you work with your team to maintain inventory in our cash vaults for our Loomis customers. Responsibilities: Check identifying numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag or against the provided manifests. Count items, record amounts and serial numbers, sign and date receipts and manifests. Load/unload wagons or flatbed carts with bags/boxes of coin. Sort individual cargo items by route. Communicate verbally with co-workers and with customers via telephone. Requirements: Ability to load/unload bags/boxes of currency, checks, and coins weighing an average of 50 lbs. per item several times during a 6 to 10-hour shift, 5 to 6 days a week. Ability to push wagons, carts, buggies, and dollies loaded with cargo weighing up to several hundred pounds. Unrestricted ability to repetitiously bend, stoop, squat, stand, walk, climb, twist, turn, and reach out. Ability to perform repetitious lifting of items weighing an average of 50 lbs. each from the floor. Ability to walk continuously between bins, vaults, booths, and counters. Ability to stand on the concrete floor for approximately 80 percent of the shift. Ability to sign and record numbers by hand, make entries on records, and prepare reports. Ability to count, add, subtract, and balance columns of numbers. A valid firearms permit or ability to pass applicable firearms requirements may be required. Working Conditions: Full-time schedule consists of 40 hours per week performed in 8-hour or split shifts. Work is performed in a room or work area within a vault with little or no exposure to outside light. Essential Functions/Job Qualifications: Ability to maintain a stooped or squatting position for several minutes to perform the sorting function. Ability to walk continuously between bins, vaults, booths, and counters. Ability to stand on the concrete floor approximately 80 percent of shift. Ability to sign and record numbers by hand, make entries on records, and prepare reports. Ability to count, add, subtract, and balance columns of numbers. Ability to sign and record numbers by hand to make entries on records and prepare reports. Ability to read and speak the English language sufficiently to converse with co-workers and customers and to read receipts, manifests, and reports. Ability to meet State requirements for handgun license/permit or Security Officer Commission. As part of the qualification process for the Armed Vault Custodian Lead position, a Human Performance Evaluation (HPE) is required. This evaluation requires the successful completion of testing in the following areas: Lift: - 25lbs vertical lift from 10 inches to 66 inches from the floor (1X) Lift-Carry: - 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X) - 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft (1X) - 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft (2X) Push-Pull: - Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X) Repetitive Coupling: - Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each) Push-Pull: Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X) Repetitive Coupling: Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each Our Benefits: Loomis employees drive the very core of our business. Our success depends on our team members, and that's why it's important for us to offer an employee benefits program that is not only extremely comprehensive, but also one of the best in the industry. Key benefit components include: Health Insurance, Dental, Vision plan Vacation and Sick Time (PTO) as well as Paid Holidays Employee assistance plan Short-term and Long-term disability 401(k) plan Basic life insurance plan Voluntary life insurance plan Flexible spending account Dependent care account Industry leading Training and Development With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!
As an Armed Vault Custodian, you work with your team to maintain inventory in our cash vaults for our Loomis customers. Monday thru Friday Shift: 1pm- Closing Responsibilities: Check identifying numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag, or against the provided manifests Count items, record amounts and serial numbers, sign and date receipts and manifests Load/unload wagons or flatbed carts with bags/boxes of coin Sort individual cargo items by route Communicate verbally with co-workers and with customers via telephone Requirements: Load/unload bags/boxes of currency, checks, and coin weighing an average of 50 lbs. per item several times during a 6-to-10-hour shift, 5 to 6 days a week Push wagons, carts, buggies, dollies loaded with cargo weighing up to several hundred pounds Unrestricted ability to repetitively bend, stoop, squat, stand, walk, climb, twist, turn, and reach out Ability to perform repetitive lifting of items weighing an average of 50 lbs. each from floor Ability to walk continuously between bins, vaults, booths, and counters Ability to stand on concrete floor approximately 80 percent of shift Ability to sign and record numbers by hand and to make entries on records and prepare reports. Ability to count, add, subtract and balance columns of numbers A valid firearms permit or ability to pass applicable firearms requirements per the state to which you are applying is required Working Conditions: Work in a room within a vault with little or no exposure to outside light Full-time schedule can potentially consist of an average of 40 to 50 hours/week, with a minimum of 5 days during a 6-day period Essential Functions/Job Qualifications Ability to maintain a stooped or squatting position for several minutes to perform the sorting function. Ability to walk continuously between bins, vaults, booths, counters. Ability to stand on concrete floor approximately 80 percent of shift. Ability to read and speak the English language sufficiently to converse with co-workers and customers, and to read receipts, manifests and reports. Ability to sign and record numbers by hand and to make entries on records and prepare reports. Ability to count, add, subtract and balance columns of numbers. Ability to meet State requirements for handgun license/permit or Security Officer Commission. As part of the qualification process for the Vault Custodian position, a Human Performance Evaluation (HPE) is required. This evaluation requires successful completion of testing in the below areas. Lift: 25lbs vertical lift from 10 inches to 66 inches from the floor (1X) Lift-Carry: 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X), 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft(1X) and 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft(2X) Push-Pull: Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X) Repetitive Coupling: Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each) Our Benefits: Loomis employees drive the very core of our business. Our success depends on our team members, and that's why it's important for us to offer an employee benefits program that is not only extremely comprehensive, but also one of the best in the industry. Key benefit components include: Health Insurance, Dental, Vision plan Vacation and Sick Time (PTO) as well as Paid Holidays Employee assistance plan Short-term and Long-term disability 401(k) plan Basic life insurance plan Voluntary life insurance plan Flexible spending account Dependent care account Industry leading Training and Development With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!
10/29/2025
Full time
As an Armed Vault Custodian, you work with your team to maintain inventory in our cash vaults for our Loomis customers. Monday thru Friday Shift: 1pm- Closing Responsibilities: Check identifying numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag, or against the provided manifests Count items, record amounts and serial numbers, sign and date receipts and manifests Load/unload wagons or flatbed carts with bags/boxes of coin Sort individual cargo items by route Communicate verbally with co-workers and with customers via telephone Requirements: Load/unload bags/boxes of currency, checks, and coin weighing an average of 50 lbs. per item several times during a 6-to-10-hour shift, 5 to 6 days a week Push wagons, carts, buggies, dollies loaded with cargo weighing up to several hundred pounds Unrestricted ability to repetitively bend, stoop, squat, stand, walk, climb, twist, turn, and reach out Ability to perform repetitive lifting of items weighing an average of 50 lbs. each from floor Ability to walk continuously between bins, vaults, booths, and counters Ability to stand on concrete floor approximately 80 percent of shift Ability to sign and record numbers by hand and to make entries on records and prepare reports. Ability to count, add, subtract and balance columns of numbers A valid firearms permit or ability to pass applicable firearms requirements per the state to which you are applying is required Working Conditions: Work in a room within a vault with little or no exposure to outside light Full-time schedule can potentially consist of an average of 40 to 50 hours/week, with a minimum of 5 days during a 6-day period Essential Functions/Job Qualifications Ability to maintain a stooped or squatting position for several minutes to perform the sorting function. Ability to walk continuously between bins, vaults, booths, counters. Ability to stand on concrete floor approximately 80 percent of shift. Ability to read and speak the English language sufficiently to converse with co-workers and customers, and to read receipts, manifests and reports. Ability to sign and record numbers by hand and to make entries on records and prepare reports. Ability to count, add, subtract and balance columns of numbers. Ability to meet State requirements for handgun license/permit or Security Officer Commission. As part of the qualification process for the Vault Custodian position, a Human Performance Evaluation (HPE) is required. This evaluation requires successful completion of testing in the below areas. Lift: 25lbs vertical lift from 10 inches to 66 inches from the floor (1X) Lift-Carry: 18lbs vertical lift from 1 inch to 44 inches from the floor, and horizontally transfer 15ft (4X), 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft(1X) and 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft(2X) Push-Pull: Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X) Repetitive Coupling: Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each) Our Benefits: Loomis employees drive the very core of our business. Our success depends on our team members, and that's why it's important for us to offer an employee benefits program that is not only extremely comprehensive, but also one of the best in the industry. Key benefit components include: Health Insurance, Dental, Vision plan Vacation and Sick Time (PTO) as well as Paid Holidays Employee assistance plan Short-term and Long-term disability 401(k) plan Basic life insurance plan Voluntary life insurance plan Flexible spending account Dependent care account Industry leading Training and Development With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!
OVERVIEW & PURPOSE The Business Development Representative works with the MOM sales team to build relationships with prospective clients. ESSENTIAL FUNCTIONS Outbound calling and messaging to schedule appointments for Account Executives (AE) Track appointments, as well as "Sales Qualified Leads" provided to AE that lead to sales opportunities and signed deals Utilize strategic thinking and planning to improve the efficiencies and effectiveness of the BDR Program Update pertinent business data into MOM's CRM (currently Salesforce) Utilize LinkedIn and other social media platforms in order to research companies and business people Craft correspondence to communicate clearly at all phases of the prospecting cycle Become part of the MOM sales teams through immersion into team functions and meetings High focus on the effort needed to reach the desired outcomes associated with achieving goals Gain knowledge of business verticals, as well as pertinent and effective talk tracks Gain knowledge of the MOM "pillars", including all products, services and solutions we provide Build a catalogue of essential collateral that can be distributed to prospects Regular communication with AE and sales leaders to validate accuracy of appointments Distribute leads, track progress and ensure follow-up Follow up with clients to gather sales information and strengthen relationships COMPETENCIES Proficient in Microsoft Office, specifically Outlook, Excel Formulas and PowerPoint. Strict attention to detail, organization and professionalism Personable, customer-centric, honest and trustworthy Excellent time management skills; ability to multitask and meet deadlines Self-motivated, energetic and hardworking Out-of-the-box thinking and problem-solving skills Ability to effectively communicate with a wide variety of business professionals (up to C-level leaders) SUPERVISORY RESPONSIBILITY This position has no supervisory responsibility. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in an office environment. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. POSITION TYPE & EXPECTED HOURS OF WORK NON-EXEMPT This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. TRAVEL Travel is not expected for this position. REQUIRED EDUCATION & EXPERIENCE High school diploma or general education degree (GED) is required; college degree preferred Proficiency in MS Office Suite required PREFERRED EDUCATION & EXPERIENCE Minimum of 2 years of related work experience is preferable, including a demonstrated track record of success in technical sales support and/or industry related experience Proficient in CRM database tools is preferred OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL OPPORTUNITY EMPLOYER Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation details: 20.29-26.53 Yearly Salary PI5ffd4d7a7e1e-2603
10/29/2025
Full time
OVERVIEW & PURPOSE The Business Development Representative works with the MOM sales team to build relationships with prospective clients. ESSENTIAL FUNCTIONS Outbound calling and messaging to schedule appointments for Account Executives (AE) Track appointments, as well as "Sales Qualified Leads" provided to AE that lead to sales opportunities and signed deals Utilize strategic thinking and planning to improve the efficiencies and effectiveness of the BDR Program Update pertinent business data into MOM's CRM (currently Salesforce) Utilize LinkedIn and other social media platforms in order to research companies and business people Craft correspondence to communicate clearly at all phases of the prospecting cycle Become part of the MOM sales teams through immersion into team functions and meetings High focus on the effort needed to reach the desired outcomes associated with achieving goals Gain knowledge of business verticals, as well as pertinent and effective talk tracks Gain knowledge of the MOM "pillars", including all products, services and solutions we provide Build a catalogue of essential collateral that can be distributed to prospects Regular communication with AE and sales leaders to validate accuracy of appointments Distribute leads, track progress and ensure follow-up Follow up with clients to gather sales information and strengthen relationships COMPETENCIES Proficient in Microsoft Office, specifically Outlook, Excel Formulas and PowerPoint. Strict attention to detail, organization and professionalism Personable, customer-centric, honest and trustworthy Excellent time management skills; ability to multitask and meet deadlines Self-motivated, energetic and hardworking Out-of-the-box thinking and problem-solving skills Ability to effectively communicate with a wide variety of business professionals (up to C-level leaders) SUPERVISORY RESPONSIBILITY This position has no supervisory responsibility. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in an office environment. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. POSITION TYPE & EXPECTED HOURS OF WORK NON-EXEMPT This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. TRAVEL Travel is not expected for this position. REQUIRED EDUCATION & EXPERIENCE High school diploma or general education degree (GED) is required; college degree preferred Proficiency in MS Office Suite required PREFERRED EDUCATION & EXPERIENCE Minimum of 2 years of related work experience is preferable, including a demonstrated track record of success in technical sales support and/or industry related experience Proficient in CRM database tools is preferred OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL OPPORTUNITY EMPLOYER Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation details: 20.29-26.53 Yearly Salary PI5ffd4d7a7e1e-2603
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a results-driven, go-getting sales professional? Do you have an entrepreneurial spirit and take pride in owning your work day? Are you passionate about providing valuable information, resources, and strategies to help businesses succeed? If so, you might be a great fit for a Sales role at Spectrum Reach. The advertising sales arm of Spectrum, Spectrum Reach, offers best in class premium video solutions to business owners and advertising agencies nationwide. Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach's offering to advertisers. As an Account Executive , you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions. WHAT OUR ADVERTISING ACCOUNT EXECUTIVES ENJOY MOST Achieve sales and strategic goals Cultivate and nurture connections with brands and marketing/advertising agencies Recognize business challenges that Spectrum Reach's media solutions can address; connect solutions with business challenges Oversee sales forecasting and reporting for your Book of Business Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise Deliver client results that earn repeat business We're an enthusiastic team with a culture of excellence. On any given day, you'll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks. WHAT YOU'LL BRING TO SPECTRUM REACH Required Qualifications Proven track record of exceeding revenue expectations 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies Ability to use data in the development and sale of a media strategy Adept at presenting complex solutions in a simple, easy to understand manner Understanding of the media landscape and evolving dynamics of advertising within it Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology Strong presentation skills with the ability to speak with C-level clients; confident in negotiating Local and regional travel; valid driver's license and safe driving record Preferred Qualifications Accustomed to building processes to hold yourself accountable to goals; own your day Knowledge of Salesforce Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.) Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers. SPECTRUM REACH CONNECTS YOU TO MORE Job Perks: Lucrative compensation plan and the opportunity to sell an unmatched suite of products in locations all across the country, or close to home Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed Total Rewards: See all the ways we invest in you-at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts ! SAS225 0 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $27,720.00 and $45,720.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $100,000. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
10/29/2025
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a results-driven, go-getting sales professional? Do you have an entrepreneurial spirit and take pride in owning your work day? Are you passionate about providing valuable information, resources, and strategies to help businesses succeed? If so, you might be a great fit for a Sales role at Spectrum Reach. The advertising sales arm of Spectrum, Spectrum Reach, offers best in class premium video solutions to business owners and advertising agencies nationwide. Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach's offering to advertisers. As an Account Executive , you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions. WHAT OUR ADVERTISING ACCOUNT EXECUTIVES ENJOY MOST Achieve sales and strategic goals Cultivate and nurture connections with brands and marketing/advertising agencies Recognize business challenges that Spectrum Reach's media solutions can address; connect solutions with business challenges Oversee sales forecasting and reporting for your Book of Business Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise Deliver client results that earn repeat business We're an enthusiastic team with a culture of excellence. On any given day, you'll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks. WHAT YOU'LL BRING TO SPECTRUM REACH Required Qualifications Proven track record of exceeding revenue expectations 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies Ability to use data in the development and sale of a media strategy Adept at presenting complex solutions in a simple, easy to understand manner Understanding of the media landscape and evolving dynamics of advertising within it Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology Strong presentation skills with the ability to speak with C-level clients; confident in negotiating Local and regional travel; valid driver's license and safe driving record Preferred Qualifications Accustomed to building processes to hold yourself accountable to goals; own your day Knowledge of Salesforce Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.) Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers. SPECTRUM REACH CONNECTS YOU TO MORE Job Perks: Lucrative compensation plan and the opportunity to sell an unmatched suite of products in locations all across the country, or close to home Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed Total Rewards: See all the ways we invest in you-at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts ! SAS225 0 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $27,720.00 and $45,720.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $100,000. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Liquidity Strategy Analyst Senior d evelops, implements and monitors liquidity management strategies at the enterprise and line of business levels, utilizing broad enterprise knowledge and expert knowledge of the financial services industry, regulatory requirements, rating agency requirements, risk management and financial planning. Executes complex liquidity and financial initiatives and directs cross-functional teams in the implementation of business solutions that ensure USAA's ongoing financial strength. Communicates liquidity analysis and reporting to governance committees, senior management, regulatory bodies and the USAA Board of Directors. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develops complex analytical strategies, tools and methodologies to model, measure, monitor and assess capital and liquidity adequacy across the enterprise including insurance, investment and banking subsidiaries. Develops and monitors liquidity policies and comprehensive contingency funding plans. Independently assesses and communicates complex regulatory capital and liquidity rules. Conducts complex balance sheet analysis integrating capital, liquidity, cash and investment strategies. Makes recommendations to leadership on analysis. Responsible for efficient deployment of liquidity across the enterprise, including insurance, investment and banking lines of business, to meet multiple regulatory, rating agency and internal management objectives. Responsible for efficient management of cash positions for the enterprise, insurance, investment and banking lines of business. Advises key stakeholders on liquidity management issues according to industry best practices. Evaluates analysis and provides recommendations to governance committees if a risk tolerance is exceeded. Key contributor to Treasury initiatives in enterprise stress test planning and execution. Evaluates stress scenario results and establishes contingency plans in partnership with key business stakeholders for reporting to senior management, governance committees, and the respective boards of directors. Analyzes stress scenario impacts to the USAA Consolidated/P&C/Bank/Life Contingency Funding Plans and associated liquidity metrics for reporting to senior management, governance committees, and the respective boards of directors. Primary contributor in the preparation and communication of key liquidity plans, metrics, analysis and reports to governance committees, senior management, regulatory bodies and the USAA Board of Directors. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related experience in Finance, Risk Management, Treasury, Capital and Liquidity Management and/or Accounting. Subject matter expert knowledge of Microsoft Office products including Excel. Proven ability to effectively influence and build cross-functional relationships with employees of various levels throughout the organization. Strong written and verbal communication skills, including the ability to create and present executive-level presentations. Ability to effectively work with both internal and external partners. What sets you apart: Experience in Liquidity Management within the financial services industry Proven expertise in risk management, including risk metric development and monitoring Excellent communication skills to present complex analysis to senior management and regulators Experience working with Regulatory Bodies (OCC, FRB, TDI) Chartered Financial Analyst (CFA) Designation Master's degree in business, Finance, Mathematics, or other related field Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Liquidity Strategy Analyst Senior d evelops, implements and monitors liquidity management strategies at the enterprise and line of business levels, utilizing broad enterprise knowledge and expert knowledge of the financial services industry, regulatory requirements, rating agency requirements, risk management and financial planning. Executes complex liquidity and financial initiatives and directs cross-functional teams in the implementation of business solutions that ensure USAA's ongoing financial strength. Communicates liquidity analysis and reporting to governance committees, senior management, regulatory bodies and the USAA Board of Directors. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develops complex analytical strategies, tools and methodologies to model, measure, monitor and assess capital and liquidity adequacy across the enterprise including insurance, investment and banking subsidiaries. Develops and monitors liquidity policies and comprehensive contingency funding plans. Independently assesses and communicates complex regulatory capital and liquidity rules. Conducts complex balance sheet analysis integrating capital, liquidity, cash and investment strategies. Makes recommendations to leadership on analysis. Responsible for efficient deployment of liquidity across the enterprise, including insurance, investment and banking lines of business, to meet multiple regulatory, rating agency and internal management objectives. Responsible for efficient management of cash positions for the enterprise, insurance, investment and banking lines of business. Advises key stakeholders on liquidity management issues according to industry best practices. Evaluates analysis and provides recommendations to governance committees if a risk tolerance is exceeded. Key contributor to Treasury initiatives in enterprise stress test planning and execution. Evaluates stress scenario results and establishes contingency plans in partnership with key business stakeholders for reporting to senior management, governance committees, and the respective boards of directors. Analyzes stress scenario impacts to the USAA Consolidated/P&C/Bank/Life Contingency Funding Plans and associated liquidity metrics for reporting to senior management, governance committees, and the respective boards of directors. Primary contributor in the preparation and communication of key liquidity plans, metrics, analysis and reports to governance committees, senior management, regulatory bodies and the USAA Board of Directors. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related experience in Finance, Risk Management, Treasury, Capital and Liquidity Management and/or Accounting. Subject matter expert knowledge of Microsoft Office products including Excel. Proven ability to effectively influence and build cross-functional relationships with employees of various levels throughout the organization. Strong written and verbal communication skills, including the ability to create and present executive-level presentations. Ability to effectively work with both internal and external partners. What sets you apart: Experience in Liquidity Management within the financial services industry Proven expertise in risk management, including risk metric development and monitoring Excellent communication skills to present complex analysis to senior management and regulators Experience working with Regulatory Bodies (OCC, FRB, TDI) Chartered Financial Analyst (CFA) Designation Master's degree in business, Finance, Mathematics, or other related field Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.
10/29/2025
Full time
Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.
10/29/2025
Full time
Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Liquidity Strategy Analyst Senior d evelops, implements and monitors liquidity management strategies at the enterprise and line of business levels, utilizing broad enterprise knowledge and expert knowledge of the financial services industry, regulatory requirements, rating agency requirements, risk management and financial planning. Executes complex liquidity and financial initiatives and directs cross-functional teams in the implementation of business solutions that ensure USAA's ongoing financial strength. Communicates liquidity analysis and reporting to governance committees, senior management, regulatory bodies and the USAA Board of Directors. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develops complex analytical strategies, tools and methodologies to model, measure, monitor and assess capital and liquidity adequacy across the enterprise including insurance, investment and banking subsidiaries. Develops and monitors liquidity policies and comprehensive contingency funding plans. Independently assesses and communicates complex regulatory capital and liquidity rules. Conducts complex balance sheet analysis integrating capital, liquidity, cash and investment strategies. Makes recommendations to leadership on analysis. Responsible for efficient deployment of liquidity across the enterprise, including insurance, investment and banking lines of business, to meet multiple regulatory, rating agency and internal management objectives. Responsible for efficient management of cash positions for the enterprise, insurance, investment and banking lines of business. Advises key stakeholders on liquidity management issues according to industry best practices. Evaluates analysis and provides recommendations to governance committees if a risk tolerance is exceeded. Key contributor to Treasury initiatives in enterprise stress test planning and execution. Evaluates stress scenario results and establishes contingency plans in partnership with key business stakeholders for reporting to senior management, governance committees, and the respective boards of directors. Analyzes stress scenario impacts to the USAA Consolidated/P&C/Bank/Life Contingency Funding Plans and associated liquidity metrics for reporting to senior management, governance committees, and the respective boards of directors. Primary contributor in the preparation and communication of key liquidity plans, metrics, analysis and reports to governance committees, senior management, regulatory bodies and the USAA Board of Directors. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related experience in Finance, Risk Management, Treasury, Capital and Liquidity Management and/or Accounting. Subject matter expert knowledge of Microsoft Office products including Excel. Proven ability to effectively influence and build cross-functional relationships with employees of various levels throughout the organization. Strong written and verbal communication skills, including the ability to create and present executive-level presentations. Ability to effectively work with both internal and external partners. What sets you apart: Experience in Liquidity Management within the financial services industry Proven expertise in risk management, including risk metric development and monitoring Excellent communication skills to present complex analysis to senior management and regulators Experience working with Regulatory Bodies (OCC, FRB, TDI) Chartered Financial Analyst (CFA) Designation Master's degree in business, Finance, Mathematics, or other related field Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Liquidity Strategy Analyst Senior d evelops, implements and monitors liquidity management strategies at the enterprise and line of business levels, utilizing broad enterprise knowledge and expert knowledge of the financial services industry, regulatory requirements, rating agency requirements, risk management and financial planning. Executes complex liquidity and financial initiatives and directs cross-functional teams in the implementation of business solutions that ensure USAA's ongoing financial strength. Communicates liquidity analysis and reporting to governance committees, senior management, regulatory bodies and the USAA Board of Directors. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develops complex analytical strategies, tools and methodologies to model, measure, monitor and assess capital and liquidity adequacy across the enterprise including insurance, investment and banking subsidiaries. Develops and monitors liquidity policies and comprehensive contingency funding plans. Independently assesses and communicates complex regulatory capital and liquidity rules. Conducts complex balance sheet analysis integrating capital, liquidity, cash and investment strategies. Makes recommendations to leadership on analysis. Responsible for efficient deployment of liquidity across the enterprise, including insurance, investment and banking lines of business, to meet multiple regulatory, rating agency and internal management objectives. Responsible for efficient management of cash positions for the enterprise, insurance, investment and banking lines of business. Advises key stakeholders on liquidity management issues according to industry best practices. Evaluates analysis and provides recommendations to governance committees if a risk tolerance is exceeded. Key contributor to Treasury initiatives in enterprise stress test planning and execution. Evaluates stress scenario results and establishes contingency plans in partnership with key business stakeholders for reporting to senior management, governance committees, and the respective boards of directors. Analyzes stress scenario impacts to the USAA Consolidated/P&C/Bank/Life Contingency Funding Plans and associated liquidity metrics for reporting to senior management, governance committees, and the respective boards of directors. Primary contributor in the preparation and communication of key liquidity plans, metrics, analysis and reports to governance committees, senior management, regulatory bodies and the USAA Board of Directors. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related experience in Finance, Risk Management, Treasury, Capital and Liquidity Management and/or Accounting. Subject matter expert knowledge of Microsoft Office products including Excel. Proven ability to effectively influence and build cross-functional relationships with employees of various levels throughout the organization. Strong written and verbal communication skills, including the ability to create and present executive-level presentations. Ability to effectively work with both internal and external partners. What sets you apart: Experience in Liquidity Management within the financial services industry Proven expertise in risk management, including risk metric development and monitoring Excellent communication skills to present complex analysis to senior management and regulators Experience working with Regulatory Bodies (OCC, FRB, TDI) Chartered Financial Analyst (CFA) Designation Master's degree in business, Finance, Mathematics, or other related field Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.
10/29/2025
Full time
Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Liquidity Strategy Analyst Senior d evelops, implements and monitors liquidity management strategies at the enterprise and line of business levels, utilizing broad enterprise knowledge and expert knowledge of the financial services industry, regulatory requirements, rating agency requirements, risk management and financial planning. Executes complex liquidity and financial initiatives and directs cross-functional teams in the implementation of business solutions that ensure USAA's ongoing financial strength. Communicates liquidity analysis and reporting to governance committees, senior management, regulatory bodies and the USAA Board of Directors. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develops complex analytical strategies, tools and methodologies to model, measure, monitor and assess capital and liquidity adequacy across the enterprise including insurance, investment and banking subsidiaries. Develops and monitors liquidity policies and comprehensive contingency funding plans. Independently assesses and communicates complex regulatory capital and liquidity rules. Conducts complex balance sheet analysis integrating capital, liquidity, cash and investment strategies. Makes recommendations to leadership on analysis. Responsible for efficient deployment of liquidity across the enterprise, including insurance, investment and banking lines of business, to meet multiple regulatory, rating agency and internal management objectives. Responsible for efficient management of cash positions for the enterprise, insurance, investment and banking lines of business. Advises key stakeholders on liquidity management issues according to industry best practices. Evaluates analysis and provides recommendations to governance committees if a risk tolerance is exceeded. Key contributor to Treasury initiatives in enterprise stress test planning and execution. Evaluates stress scenario results and establishes contingency plans in partnership with key business stakeholders for reporting to senior management, governance committees, and the respective boards of directors. Analyzes stress scenario impacts to the USAA Consolidated/P&C/Bank/Life Contingency Funding Plans and associated liquidity metrics for reporting to senior management, governance committees, and the respective boards of directors. Primary contributor in the preparation and communication of key liquidity plans, metrics, analysis and reports to governance committees, senior management, regulatory bodies and the USAA Board of Directors. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related experience in Finance, Risk Management, Treasury, Capital and Liquidity Management and/or Accounting. Subject matter expert knowledge of Microsoft Office products including Excel. Proven ability to effectively influence and build cross-functional relationships with employees of various levels throughout the organization. Strong written and verbal communication skills, including the ability to create and present executive-level presentations. Ability to effectively work with both internal and external partners. What sets you apart: Experience in Liquidity Management within the financial services industry Proven expertise in risk management, including risk metric development and monitoring Excellent communication skills to present complex analysis to senior management and regulators Experience working with Regulatory Bodies (OCC, FRB, TDI) Chartered Financial Analyst (CFA) Designation Master's degree in business, Finance, Mathematics, or other related field Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Liquidity Strategy Analyst Senior d evelops, implements and monitors liquidity management strategies at the enterprise and line of business levels, utilizing broad enterprise knowledge and expert knowledge of the financial services industry, regulatory requirements, rating agency requirements, risk management and financial planning. Executes complex liquidity and financial initiatives and directs cross-functional teams in the implementation of business solutions that ensure USAA's ongoing financial strength. Communicates liquidity analysis and reporting to governance committees, senior management, regulatory bodies and the USAA Board of Directors. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Develops complex analytical strategies, tools and methodologies to model, measure, monitor and assess capital and liquidity adequacy across the enterprise including insurance, investment and banking subsidiaries. Develops and monitors liquidity policies and comprehensive contingency funding plans. Independently assesses and communicates complex regulatory capital and liquidity rules. Conducts complex balance sheet analysis integrating capital, liquidity, cash and investment strategies. Makes recommendations to leadership on analysis. Responsible for efficient deployment of liquidity across the enterprise, including insurance, investment and banking lines of business, to meet multiple regulatory, rating agency and internal management objectives. Responsible for efficient management of cash positions for the enterprise, insurance, investment and banking lines of business. Advises key stakeholders on liquidity management issues according to industry best practices. Evaluates analysis and provides recommendations to governance committees if a risk tolerance is exceeded. Key contributor to Treasury initiatives in enterprise stress test planning and execution. Evaluates stress scenario results and establishes contingency plans in partnership with key business stakeholders for reporting to senior management, governance committees, and the respective boards of directors. Analyzes stress scenario impacts to the USAA Consolidated/P&C/Bank/Life Contingency Funding Plans and associated liquidity metrics for reporting to senior management, governance committees, and the respective boards of directors. Primary contributor in the preparation and communication of key liquidity plans, metrics, analysis and reports to governance committees, senior management, regulatory bodies and the USAA Board of Directors. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related experience in Finance, Risk Management, Treasury, Capital and Liquidity Management and/or Accounting. Subject matter expert knowledge of Microsoft Office products including Excel. Proven ability to effectively influence and build cross-functional relationships with employees of various levels throughout the organization. Strong written and verbal communication skills, including the ability to create and present executive-level presentations. Ability to effectively work with both internal and external partners. What sets you apart: Experience in Liquidity Management within the financial services industry Proven expertise in risk management, including risk metric development and monitoring Excellent communication skills to present complex analysis to senior management and regulators Experience working with Regulatory Bodies (OCC, FRB, TDI) Chartered Financial Analyst (CFA) Designation Master's degree in business, Finance, Mathematics, or other related field Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a results-driven, go-getting sales professional? Do you have an entrepreneurial spirit and take pride in owning your work day? Are you passionate about providing valuable information, resources, and strategies to help businesses succeed? If so, you might be a great fit for a Sales role at Spectrum Reach. The advertising sales arm of Spectrum, Spectrum Reach, offers best in class premium video solutions to business owners and advertising agencies nationwide. Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach's offering to advertisers. As an Account Executive , you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions. WHAT OUR ADVERTISING ACCOUNT EXECUTIVES ENJOY MOST Achieve sales and strategic goals Cultivate and nurture connections with brands and marketing/advertising agencies Recognize business challenges that Spectrum Reach's media solutions can address; connect solutions with business challenges Oversee sales forecasting and reporting for your Book of Business Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise Deliver client results that earn repeat business We're an enthusiastic team with a culture of excellence. On any given day, you'll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks. WHAT YOU'LL BRING TO SPECTRUM REACH Required Qualifications Proven track record of exceeding revenue expectations 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies Ability to use data in the development and sale of a media strategy Adept at presenting complex solutions in a simple, easy to understand manner Understanding of the media landscape and evolving dynamics of advertising within it Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology Strong presentation skills with the ability to speak with C-level clients; confident in negotiating Local and regional travel; valid driver's license and safe driving record Preferred Qualifications Accustomed to building processes to hold yourself accountable to goals; own your day Knowledge of Salesforce Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.) Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers. SPECTRUM REACH CONNECTS YOU TO MORE Job Perks: Lucrative compensation plan and the opportunity to sell an unmatched suite of products in locations all across the country, or close to home Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed Total Rewards: See all the ways we invest in you-at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts ! SAS225 0 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $27,720.00 and $45,720.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $100,000. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
10/28/2025
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a results-driven, go-getting sales professional? Do you have an entrepreneurial spirit and take pride in owning your work day? Are you passionate about providing valuable information, resources, and strategies to help businesses succeed? If so, you might be a great fit for a Sales role at Spectrum Reach. The advertising sales arm of Spectrum, Spectrum Reach, offers best in class premium video solutions to business owners and advertising agencies nationwide. Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach's offering to advertisers. As an Account Executive , you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions. WHAT OUR ADVERTISING ACCOUNT EXECUTIVES ENJOY MOST Achieve sales and strategic goals Cultivate and nurture connections with brands and marketing/advertising agencies Recognize business challenges that Spectrum Reach's media solutions can address; connect solutions with business challenges Oversee sales forecasting and reporting for your Book of Business Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise Deliver client results that earn repeat business We're an enthusiastic team with a culture of excellence. On any given day, you'll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks. WHAT YOU'LL BRING TO SPECTRUM REACH Required Qualifications Proven track record of exceeding revenue expectations 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies Ability to use data in the development and sale of a media strategy Adept at presenting complex solutions in a simple, easy to understand manner Understanding of the media landscape and evolving dynamics of advertising within it Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology Strong presentation skills with the ability to speak with C-level clients; confident in negotiating Local and regional travel; valid driver's license and safe driving record Preferred Qualifications Accustomed to building processes to hold yourself accountable to goals; own your day Knowledge of Salesforce Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.) Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers. SPECTRUM REACH CONNECTS YOU TO MORE Job Perks: Lucrative compensation plan and the opportunity to sell an unmatched suite of products in locations all across the country, or close to home Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed Total Rewards: See all the ways we invest in you-at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts ! SAS225 0 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $27,720.00 and $45,720.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $100,000. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
FTE: 1.0, Shift: Days, Schedule: M-F Clinical .70 FTE Salary min $253,320.90 - Salary max $281,467.90 Admin .30 FTE Salary min $105,000 - Salary max $150,000 Position Summary The Regional Medical Director (RMD), Women's Health has direct responsibility, in conjunction with leadership personnel within MultiCare Medical Partners (MMP), for the operational, clinical, and financial performance for a service line or group of related care lines within a region that make up a clinical division. In partnership with the Service Line Assistant Vice President (AVP), the RMD provides administrative medical leadership for clinical and business planning, expansion of growth and access, clinical performance, and quality outcomes. The RMD works to manage the functions of Primary Care to ensure performance to strategic and operational objectives delineated by MMP and MultiCare Health System (MHS) leadership. The RMD works collaboratively with MHS and MMP leadership, providing supervision and oversight of the Site Medical Managers (SMMs), physicians and advanced practice providers in Women's Health. Principle Accountabilities: Positively contributes to organizational culture, leading in alignment with organizational mission, vision, and values. The RMD demonstrates operational excellence in dyad partnership with the Service Line AVP in the areas of fiscal access to care, patient experience, quality improvement, clinical outcomes, and employee and physician/APP engagement. The RMD is responsible for leading initiatives in care delivery, clinical quality, and performance improvement, to meet organizational objectives. Holds providers and other caregivers accountable to performance expectations and goals, serving to support escalations as needed from the Site Medical Manager (SMM). Partners with dyad (AVP) in the development of and adherence to annual budgets, call schedules, clinic coverage, coding and documentation, patient grievances, and staff interactions. Collaborates and coordinates Division outreach activities both internally and externally as needed under the direction of the MMP Executive Medical Director (EMD) or Chief Medical Officer (CMO). Assists the EMD and/or CMO in managing the structure of the employed medical staff including supporting medical staff recruitment programs designed to recruit additional providers to the System's service area. In close collaboration with MMP leaders, the RMD is accountable, from a clinical leadership perspective, to explain various rationales and performance plans to achieve the outcomes necessary to achieve MHS Strategies including: Clinical performance that supports System Performance Objectives. Appropriate adherence to MMP and MHS cultural, behavioral, administrative, and clinical standards. Operational performance necessary to achieve the Quadruple Aim (Better Experience of Care, Better Health for Populations, Lower per Capita Cost and Provider Professional Fulfillment). Financial performance required for sustainability. Opportunities for improvement or new Clinical Initiatives. Opportunities for "bright spot" or other methodologies to communicate rapid cycle process improvement successes. Employee, physician/APP and patient engagement. Care Line Specific Responsibilities: For clarification purposes, in the role as Regional Medical Director, it is expected that the Physician will attend meetings to discuss operational issues, planning or execution of initiatives to enhance performance, safety or quality initiatives which are specific to his/her administrative role, where such attendance shall be compensated at the rate set forth above. It is assumed that the physician, as a Medical Staff member, would attend relevant Medical Staff meetings that relate to his/her provision of professional services at Hospital regardless of whether or not Physician served as Regional Medical Director; consequently, the Medical Director shall not be compensated for routine attendance at such meetings. Medical Staff meetings that will not be routinely compensated for under this Agreement include meetings such as department meetings, Special Peer Review meetings, QRM Committee, Medical Executive Committee, Credentials Committee, General Staff meetings, Medical Staff townhalls, and official Board of Directors meetings and subcommittee meetings. A list of activities that generally qualify, or do not qualify, for Medical Director payment is included below: Qualifying Activities: Department-specific quality improvement activities and meetings. Operations activities and meetings. Supply management activities and meetings. Patient experience activities and meetings. Clinical protocol/evidence -based care development. Electronic medical record implementation and optimization work, and similar work on other IT implementation projects that require physician participation. Strategic planning. Presentation time and presentation prep time for items presented at Medical Staff meetings or other network forums. REQUIREMENTS: Graduate of an accredited medical school (MD or DO). Licensure to practice medicine in Washington State as a Physician. Board certification or similar accreditation in Obstetrics and Gynecology, Midwifery, Maternal/Fetal Medicine, Urogynecology, and Minimally Invasive Gynecology or another similar medical specialty. Two (2) years of clinical practice experience preferred. Formal leadership training and experience preferred. Prior management/leadership or directorship roles in hospital, managed care and/or medical group practice preferred. Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our caregivers Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" in 2023 Technology: "Most Wired"?health care?system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn. Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $350,000.00 - $500,000.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here. Compensation Information: $350000.00 / Annually - $500000.00 / Annually
10/28/2025
Full time
FTE: 1.0, Shift: Days, Schedule: M-F Clinical .70 FTE Salary min $253,320.90 - Salary max $281,467.90 Admin .30 FTE Salary min $105,000 - Salary max $150,000 Position Summary The Regional Medical Director (RMD), Women's Health has direct responsibility, in conjunction with leadership personnel within MultiCare Medical Partners (MMP), for the operational, clinical, and financial performance for a service line or group of related care lines within a region that make up a clinical division. In partnership with the Service Line Assistant Vice President (AVP), the RMD provides administrative medical leadership for clinical and business planning, expansion of growth and access, clinical performance, and quality outcomes. The RMD works to manage the functions of Primary Care to ensure performance to strategic and operational objectives delineated by MMP and MultiCare Health System (MHS) leadership. The RMD works collaboratively with MHS and MMP leadership, providing supervision and oversight of the Site Medical Managers (SMMs), physicians and advanced practice providers in Women's Health. Principle Accountabilities: Positively contributes to organizational culture, leading in alignment with organizational mission, vision, and values. The RMD demonstrates operational excellence in dyad partnership with the Service Line AVP in the areas of fiscal access to care, patient experience, quality improvement, clinical outcomes, and employee and physician/APP engagement. The RMD is responsible for leading initiatives in care delivery, clinical quality, and performance improvement, to meet organizational objectives. Holds providers and other caregivers accountable to performance expectations and goals, serving to support escalations as needed from the Site Medical Manager (SMM). Partners with dyad (AVP) in the development of and adherence to annual budgets, call schedules, clinic coverage, coding and documentation, patient grievances, and staff interactions. Collaborates and coordinates Division outreach activities both internally and externally as needed under the direction of the MMP Executive Medical Director (EMD) or Chief Medical Officer (CMO). Assists the EMD and/or CMO in managing the structure of the employed medical staff including supporting medical staff recruitment programs designed to recruit additional providers to the System's service area. In close collaboration with MMP leaders, the RMD is accountable, from a clinical leadership perspective, to explain various rationales and performance plans to achieve the outcomes necessary to achieve MHS Strategies including: Clinical performance that supports System Performance Objectives. Appropriate adherence to MMP and MHS cultural, behavioral, administrative, and clinical standards. Operational performance necessary to achieve the Quadruple Aim (Better Experience of Care, Better Health for Populations, Lower per Capita Cost and Provider Professional Fulfillment). Financial performance required for sustainability. Opportunities for improvement or new Clinical Initiatives. Opportunities for "bright spot" or other methodologies to communicate rapid cycle process improvement successes. Employee, physician/APP and patient engagement. Care Line Specific Responsibilities: For clarification purposes, in the role as Regional Medical Director, it is expected that the Physician will attend meetings to discuss operational issues, planning or execution of initiatives to enhance performance, safety or quality initiatives which are specific to his/her administrative role, where such attendance shall be compensated at the rate set forth above. It is assumed that the physician, as a Medical Staff member, would attend relevant Medical Staff meetings that relate to his/her provision of professional services at Hospital regardless of whether or not Physician served as Regional Medical Director; consequently, the Medical Director shall not be compensated for routine attendance at such meetings. Medical Staff meetings that will not be routinely compensated for under this Agreement include meetings such as department meetings, Special Peer Review meetings, QRM Committee, Medical Executive Committee, Credentials Committee, General Staff meetings, Medical Staff townhalls, and official Board of Directors meetings and subcommittee meetings. A list of activities that generally qualify, or do not qualify, for Medical Director payment is included below: Qualifying Activities: Department-specific quality improvement activities and meetings. Operations activities and meetings. Supply management activities and meetings. Patient experience activities and meetings. Clinical protocol/evidence -based care development. Electronic medical record implementation and optimization work, and similar work on other IT implementation projects that require physician participation. Strategic planning. Presentation time and presentation prep time for items presented at Medical Staff meetings or other network forums. REQUIREMENTS: Graduate of an accredited medical school (MD or DO). Licensure to practice medicine in Washington State as a Physician. Board certification or similar accreditation in Obstetrics and Gynecology, Midwifery, Maternal/Fetal Medicine, Urogynecology, and Minimally Invasive Gynecology or another similar medical specialty. Two (2) years of clinical practice experience preferred. Formal leadership training and experience preferred. Prior management/leadership or directorship roles in hospital, managed care and/or medical group practice preferred. Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our caregivers Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" in 2023 Technology: "Most Wired"?health care?system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn. Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $350,000.00 - $500,000.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here. Compensation Information: $350000.00 / Annually - $500000.00 / Annually
Business Manager, Premium Products This is your opportunity to join the fast-growing Premium Products and Experiences team. Our mission is to grow and develop industry leading products that deliver unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products. As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Summary : As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities: Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus Basic Qualifications: Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) At least 2 years of experience in analysis Preferred Qualifications: Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 5+ years of experience in analysis 2+ years of experience in financial services 1+ year of experience in consulting 2+ years of experience in people management 2+ years of experience in SQL querying Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $158,400 - $180,800 for Business Manager New York, NY: $172,800 - $197,200 for Business Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
10/28/2025
Full time
Business Manager, Premium Products This is your opportunity to join the fast-growing Premium Products and Experiences team. Our mission is to grow and develop industry leading products that deliver unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products. As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Summary : As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities: Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus Basic Qualifications: Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) At least 2 years of experience in analysis Preferred Qualifications: Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 5+ years of experience in analysis 2+ years of experience in financial services 1+ year of experience in consulting 2+ years of experience in people management 2+ years of experience in SQL querying Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $158,400 - $180,800 for Business Manager New York, NY: $172,800 - $197,200 for Business Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Director, Technical Program Management, Bank Tech Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital One - At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the team - We are seeking top tier Technical Program Management (TPM) talent to lead strategic initiatives for ACH, Wires, Instant, and emerging payment types. In this exciting role, you will propel us in our journey towards platform modernization and future innovation. You will be partnering with Executive Leaders and stakeholders across lines of businesses to drive the execution of a cohesive roadmap across multiple workstreams to deliver results that will have a direct, significant impact on the company. In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve. Our TPM Directors have: Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Exceptional communication and collaboration skills Excellent problem solving and influencing skills A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Deep focus on execution, follow-through, accountability, and results Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners Basic Qualifications: Bachelor's degree At least 7 years of experience in technical program management Preferred Qualifications: 7+ years of experience designing and building data-intensive solutions using distributed computing 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS 3+ years experience building highly scalable mobile products & platforms 3+ years of experience with Agile delivery 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact Experience in building systems & solutions within a highly regulated environment Bachelor's degree in a related technical field (Computer Science, Software Engineering) MBA or Master's Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $226,000 - $257,900 for Director, Technical Program Management New York, NY: $246,500 - $281,300 for Director, Technical Program Management Richmond, VA: $205,400 - $234,400 for Director, Technical Program Management Wilmington, DE: $205,400 - $234,400 for Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
10/28/2025
Full time
Director, Technical Program Management, Bank Tech Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital One - At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the team - We are seeking top tier Technical Program Management (TPM) talent to lead strategic initiatives for ACH, Wires, Instant, and emerging payment types. In this exciting role, you will propel us in our journey towards platform modernization and future innovation. You will be partnering with Executive Leaders and stakeholders across lines of businesses to drive the execution of a cohesive roadmap across multiple workstreams to deliver results that will have a direct, significant impact on the company. In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve. Our TPM Directors have: Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Exceptional communication and collaboration skills Excellent problem solving and influencing skills A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Deep focus on execution, follow-through, accountability, and results Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners Basic Qualifications: Bachelor's degree At least 7 years of experience in technical program management Preferred Qualifications: 7+ years of experience designing and building data-intensive solutions using distributed computing 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS 3+ years experience building highly scalable mobile products & platforms 3+ years of experience with Agile delivery 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact Experience in building systems & solutions within a highly regulated environment Bachelor's degree in a related technical field (Computer Science, Software Engineering) MBA or Master's Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $226,000 - $257,900 for Director, Technical Program Management New York, NY: $246,500 - $281,300 for Director, Technical Program Management Richmond, VA: $205,400 - $234,400 for Director, Technical Program Management Wilmington, DE: $205,400 - $234,400 for Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
P.F. Chang's Pay Range (based on experience): $62,004.80 - $76,991.20 / yearThis position is non-exempt. The annual rate listed assumes 50 hours per week.P.F. Chang's Pay Range (based on experience): $21.68 - $26.92 / hour Benefits We Offer: Comprehensive Benefits : Medical, dental, vision, 401(K), and paid time off. Competitive Pay & Performance Incentives : Monthly and annual bonuses based on performance. Professional Development : Paid management training program to enhance skills and advance career - we promote from within. Referral Program : Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location). Exclusive Discounts : Access exclusive employee discounts. Holidays : Most locations closed on Thanksgiving and Christmas. Supportive Community : Financial assistance through the Lucky Cat Fund during hardships for qualifying team members. Hiring immediately for full-time Senior Sous Chef or Senior Kitchen Manager or Chef De Cuisine: Job Summary: The Senior Sous Chef or Kitchen Manager or Chef De Cuisine leads a culinary team managing daily restaurant culinary and food service operations to ensure high operating standards and reports directly to the Executive Chef. Job Responsibilities: Lead a high volume, scratch kitchen culinary team with food prep and execution of menu items, procedures, and recipes, providing clear direction throughout the shift Ensure guest satisfaction through memorable culinary experience Develop, mentor, and inspire your culinary team to continue to learn and teach Promote a fun and positive family work environment Assists with scheduling, interviewing, and hiring Provides feedback to staff and recognition of staff Responsible for maintaining product quality standards by performing regular line checks Will engage in prep and line cooking activities as needed during the shift to ensure timely execution Accountable for following and executing all state safety and sanitation guidelines Contributes to building sales and maximize financial success for the restaurant Assists with cost control and food inventories as directed by the Executive Chef Job Requirements: 3+ years of prior culinary or restaurant leadership experience Experience working in a hands-on, fast paced, high volume environment Must possess a valid driver's license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations. Experience mentoring and training hourly Team Members Exposure to managing inventory, cost of goods and overall control of financials Must be able to stand and walk for periods of eight to ten hours in length each shift Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs. repeatedly during a shift. At times it might be necessary to lift up to 50 lbs. Must be able to operate kitchen equipment including a wok, mixer, slicer, and buffalo chopper, as well as have the ability to use knives appropriately and maintain their integrity Must be able to work around various levels of temperature, including warm to very warm temperatures in the kitchen Preferences: Restaurant leadership experience working in casual or upscale dining Experience working in a restaurant chain or franchise with established processes, systems, and accustomed to corporate structure and protocols Why work for us? Because it's more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food. Apply Now Search for jobs by keyword or location. Gather your work history, and if applicable, prepare your resume for submission. Click "Apply Now" to submit your application.
10/28/2025
Full time
P.F. Chang's Pay Range (based on experience): $62,004.80 - $76,991.20 / yearThis position is non-exempt. The annual rate listed assumes 50 hours per week.P.F. Chang's Pay Range (based on experience): $21.68 - $26.92 / hour Benefits We Offer: Comprehensive Benefits : Medical, dental, vision, 401(K), and paid time off. Competitive Pay & Performance Incentives : Monthly and annual bonuses based on performance. Professional Development : Paid management training program to enhance skills and advance career - we promote from within. Referral Program : Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location). Exclusive Discounts : Access exclusive employee discounts. Holidays : Most locations closed on Thanksgiving and Christmas. Supportive Community : Financial assistance through the Lucky Cat Fund during hardships for qualifying team members. Hiring immediately for full-time Senior Sous Chef or Senior Kitchen Manager or Chef De Cuisine: Job Summary: The Senior Sous Chef or Kitchen Manager or Chef De Cuisine leads a culinary team managing daily restaurant culinary and food service operations to ensure high operating standards and reports directly to the Executive Chef. Job Responsibilities: Lead a high volume, scratch kitchen culinary team with food prep and execution of menu items, procedures, and recipes, providing clear direction throughout the shift Ensure guest satisfaction through memorable culinary experience Develop, mentor, and inspire your culinary team to continue to learn and teach Promote a fun and positive family work environment Assists with scheduling, interviewing, and hiring Provides feedback to staff and recognition of staff Responsible for maintaining product quality standards by performing regular line checks Will engage in prep and line cooking activities as needed during the shift to ensure timely execution Accountable for following and executing all state safety and sanitation guidelines Contributes to building sales and maximize financial success for the restaurant Assists with cost control and food inventories as directed by the Executive Chef Job Requirements: 3+ years of prior culinary or restaurant leadership experience Experience working in a hands-on, fast paced, high volume environment Must possess a valid driver's license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations. Experience mentoring and training hourly Team Members Exposure to managing inventory, cost of goods and overall control of financials Must be able to stand and walk for periods of eight to ten hours in length each shift Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs. repeatedly during a shift. At times it might be necessary to lift up to 50 lbs. Must be able to operate kitchen equipment including a wok, mixer, slicer, and buffalo chopper, as well as have the ability to use knives appropriately and maintain their integrity Must be able to work around various levels of temperature, including warm to very warm temperatures in the kitchen Preferences: Restaurant leadership experience working in casual or upscale dining Experience working in a restaurant chain or franchise with established processes, systems, and accustomed to corporate structure and protocols Why work for us? Because it's more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food. Apply Now Search for jobs by keyword or location. Gather your work history, and if applicable, prepare your resume for submission. Click "Apply Now" to submit your application.
Annual Hiring Range: $75,200-$80,000 Per Year Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Main Duties and Responsibilities: Manages the processes and productivity for hourly represented production recruitment across the Business Unit Act as functional point of contact for staffing vendors to include both permanent and contingent vendors as well as other relevant business partnerships Establishes baseline goals for front line recruitment efforts and regularly measures and is accountable for Return on Investment (ROI) Guide Unit Recruitment team to meet and/or exceed established baseline goals Implements strategies to identify and attract the best internal and external talent Helps establish recruiting requirements by studying organization plans and objectives; meeting with business and human resource leaders to discuss needs and to understand job descriptions and corresponding qualifications required of job candidates Develops and implements best practices to build applicant sources by researching and contacting colleges, outplacement agencies, recruiters, media and Internet sites; providing organization information and opportunities; making presentations and maintaining rapport Avoids legal challenges by understanding current legislation; coaching Unit Recruitment team and managers on compliance and recommending new procedures; may assist with conducting training Maintains applicant and position data using tools required; collects and analyzes data to refine recruitment strategy going forward Assists in development, implementation and utilization of enterprise workforce planning tools and metrics for anticipatory staffing Ensures that weekly, monthly and ad-hoc reports are completed accurately and in a timely manner Ensures recruiting and hiring practices comply with national and local employment laws Supports deployment of the Company's employment branding strategy Accomplishes human resources and organization mission by completing related tasks as needed Qualifications Education: Bachelor degree from four year college or university required. Work Experience: Minimum seven years of progressively responsible experience in recruiting related role(s) Minimum two years experience leading and managing teams Experience recruiting in transportation, hospitality, manufacturing or food service environment highly desirable Job Skills: Demonstrated knowledge of state and federal employment law Position requires experience and skills in: Talent Acquisition Business partnering Relationship building Negotiating Analysis Time management Prioritizing multiple projects/tasks Candidate must have strong interpersonal skills and be able to interact effectively with executives; must also be highly organized, action oriented and collaborative Candidate must have demonstrated ability to recruit using Internet tools, relationship building and networking Must have strong computer and database application skills (Excel, Word, etc.). Language / Communication Skills: Excellent oral and written communication skills; must also be good listener Multi-lingual skills highly desirable. Job Dimensions Geographic Responsibility: US Type of Employment: Full-time Travel %: Ability to travel up to an additional 10% of time Exemption Classification: Exempt Internal Relationships: field HR team, legal External Relationships: temp agency Work Environment / Requirements of the Job: Regular office environment Budget / Revenue Responsibility: N/A Organization Structure Direct Line Manager (Title): Director, Human Resources Dotted Line Manager (Title, if applicable): Regional Senior Manager, Frontline Recruiting Number of Direct Reports: 3 Number of Dotted Line Reports: 0 Estimated Total Size of Team: 3
10/28/2025
Full time
Annual Hiring Range: $75,200-$80,000 Per Year Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Main Duties and Responsibilities: Manages the processes and productivity for hourly represented production recruitment across the Business Unit Act as functional point of contact for staffing vendors to include both permanent and contingent vendors as well as other relevant business partnerships Establishes baseline goals for front line recruitment efforts and regularly measures and is accountable for Return on Investment (ROI) Guide Unit Recruitment team to meet and/or exceed established baseline goals Implements strategies to identify and attract the best internal and external talent Helps establish recruiting requirements by studying organization plans and objectives; meeting with business and human resource leaders to discuss needs and to understand job descriptions and corresponding qualifications required of job candidates Develops and implements best practices to build applicant sources by researching and contacting colleges, outplacement agencies, recruiters, media and Internet sites; providing organization information and opportunities; making presentations and maintaining rapport Avoids legal challenges by understanding current legislation; coaching Unit Recruitment team and managers on compliance and recommending new procedures; may assist with conducting training Maintains applicant and position data using tools required; collects and analyzes data to refine recruitment strategy going forward Assists in development, implementation and utilization of enterprise workforce planning tools and metrics for anticipatory staffing Ensures that weekly, monthly and ad-hoc reports are completed accurately and in a timely manner Ensures recruiting and hiring practices comply with national and local employment laws Supports deployment of the Company's employment branding strategy Accomplishes human resources and organization mission by completing related tasks as needed Qualifications Education: Bachelor degree from four year college or university required. Work Experience: Minimum seven years of progressively responsible experience in recruiting related role(s) Minimum two years experience leading and managing teams Experience recruiting in transportation, hospitality, manufacturing or food service environment highly desirable Job Skills: Demonstrated knowledge of state and federal employment law Position requires experience and skills in: Talent Acquisition Business partnering Relationship building Negotiating Analysis Time management Prioritizing multiple projects/tasks Candidate must have strong interpersonal skills and be able to interact effectively with executives; must also be highly organized, action oriented and collaborative Candidate must have demonstrated ability to recruit using Internet tools, relationship building and networking Must have strong computer and database application skills (Excel, Word, etc.). Language / Communication Skills: Excellent oral and written communication skills; must also be good listener Multi-lingual skills highly desirable. Job Dimensions Geographic Responsibility: US Type of Employment: Full-time Travel %: Ability to travel up to an additional 10% of time Exemption Classification: Exempt Internal Relationships: field HR team, legal External Relationships: temp agency Work Environment / Requirements of the Job: Regular office environment Budget / Revenue Responsibility: N/A Organization Structure Direct Line Manager (Title): Director, Human Resources Dotted Line Manager (Title, if applicable): Regional Senior Manager, Frontline Recruiting Number of Direct Reports: 3 Number of Dotted Line Reports: 0 Estimated Total Size of Team: 3
