Pay: $90000 per year - $95000 per year At Great Wolf, theDirector of Housekeepingis responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function. Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends- including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties&Responsibilities Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms. Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management Participates in the Manager-On-Duty (MOD) program and executes duties Recruiting, hiring, training, and evaluating team member performance against standards Plan and implement staff training and development programs within the department Monitors quality assurance program for lodge Review accuracy of nightly housekeeping reports and investigates discrepancies Serve on resort Executive Committee to represent the interests of the housekeeping function Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment Conducts inventory of housekeeping supplies for submission to the proper point of contact Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items Required Qualifications&Skills High School diploma or GED Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel) Minimum of 3 years experience supervising/managing large housekeeping department Minimum of 5 years hotel or resort experience Desired Qualifications&Traits College Degree Demonstrated ability to effectively resolve conflict Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort Projects a positive public relations image to team members and guests Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges Excellent management skills including conflict resolution, coaching, development and teamwork Physical Requirements Sit or stand for extended periods of time Lift up to 15 lbs Estimated Salary Range: $90000 per year - $95000 per year annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, andbusiness or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions We are hiring immediately, with relocation packages available. Click on"Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
10/08/2025
Full time
Pay: $90000 per year - $95000 per year At Great Wolf, theDirector of Housekeepingis responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function. Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends- including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties&Responsibilities Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms. Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management Participates in the Manager-On-Duty (MOD) program and executes duties Recruiting, hiring, training, and evaluating team member performance against standards Plan and implement staff training and development programs within the department Monitors quality assurance program for lodge Review accuracy of nightly housekeeping reports and investigates discrepancies Serve on resort Executive Committee to represent the interests of the housekeeping function Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment Conducts inventory of housekeeping supplies for submission to the proper point of contact Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items Required Qualifications&Skills High School diploma or GED Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel) Minimum of 3 years experience supervising/managing large housekeeping department Minimum of 5 years hotel or resort experience Desired Qualifications&Traits College Degree Demonstrated ability to effectively resolve conflict Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort Projects a positive public relations image to team members and guests Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges Excellent management skills including conflict resolution, coaching, development and teamwork Physical Requirements Sit or stand for extended periods of time Lift up to 15 lbs Estimated Salary Range: $90000 per year - $95000 per year annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, andbusiness or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions We are hiring immediately, with relocation packages available. Click on"Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Food and Beverage (F&B) Organization is comprised of over 300 different restaurants that share a commitment to bringing excellence to mountain dining as part of the overall ski experience. The Food & Beverage Assistant Manager is responsible for the operations of the daily activities and processes of the restaurant as well as assisting the Food & Beverage General Manager with training, and supervising all staff. This is a fast-paced environment that requires exceptional interpersonal skills, as well as someone who is able to maintain composure in stressful situations. Job Specifications: Starting Wage: $25.00/hr - $28.00/hr Employment Type: Winter Seasonal 2025/2026 Outlets: Lodge At Big Springs, Zephyr Lodge, Summit Smokehouse Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Completes management reports pertaining to revenue accounting, tip disbursements and recording, scheduling, ordering products and equipment, payroll, inventory and keeping daily manager logs. Understand completely all policies, procedures, standards, specifications, guidelines and training programs. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times and fill in where needed to ensure guest service standards and efficient operations. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. Oversees kitchen personnel; coordinates their assignments to ensure economical & timely food production. Executes menus in conjunction with the Hospitality F&B Executive Chef; trains team on corresponding recipes and oversees the preparation of those recipes. Accurately schedules staff to business level based on forecast and labor cost objectives. Order and maintain inventory control of Restaurant kitchen products. Conducts necessary self-audits as needed and in a timely manner. Job Requirements : Minimum 3 years of restaurant experience with at least 1 year at a managerial/supervisory level. High school diploma or equivalent. Must have excellent MS office suite, leadership, problem-solving and multi-tasking skills. Ability to lift and carry 40+ lbs. ServSafe Certification (or ability to acquire). TIPS certification & California Food Handler's Card required within 14 days of employment Preferred: Bachelor's degree or equivalent. The expected pay range is $25.00/hr - $28.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511062 Reference Date: 08/29/2025 Job Code Function: General Management
10/05/2025
Full time
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Food and Beverage (F&B) Organization is comprised of over 300 different restaurants that share a commitment to bringing excellence to mountain dining as part of the overall ski experience. The Food & Beverage Assistant Manager is responsible for the operations of the daily activities and processes of the restaurant as well as assisting the Food & Beverage General Manager with training, and supervising all staff. This is a fast-paced environment that requires exceptional interpersonal skills, as well as someone who is able to maintain composure in stressful situations. Job Specifications: Starting Wage: $25.00/hr - $28.00/hr Employment Type: Winter Seasonal 2025/2026 Outlets: Lodge At Big Springs, Zephyr Lodge, Summit Smokehouse Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Completes management reports pertaining to revenue accounting, tip disbursements and recording, scheduling, ordering products and equipment, payroll, inventory and keeping daily manager logs. Understand completely all policies, procedures, standards, specifications, guidelines and training programs. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times and fill in where needed to ensure guest service standards and efficient operations. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. Oversees kitchen personnel; coordinates their assignments to ensure economical & timely food production. Executes menus in conjunction with the Hospitality F&B Executive Chef; trains team on corresponding recipes and oversees the preparation of those recipes. Accurately schedules staff to business level based on forecast and labor cost objectives. Order and maintain inventory control of Restaurant kitchen products. Conducts necessary self-audits as needed and in a timely manner. Job Requirements : Minimum 3 years of restaurant experience with at least 1 year at a managerial/supervisory level. High school diploma or equivalent. Must have excellent MS office suite, leadership, problem-solving and multi-tasking skills. Ability to lift and carry 40+ lbs. ServSafe Certification (or ability to acquire). TIPS certification & California Food Handler's Card required within 14 days of employment Preferred: Bachelor's degree or equivalent. The expected pay range is $25.00/hr - $28.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511062 Reference Date: 08/29/2025 Job Code Function: General Management
Pay: $24.00 per hour At Great Wolf, theFood Outlet Supervisorbrings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends- including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties&Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications&Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications&Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, theRestaurant Supervisoris critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties&Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications&Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications&Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, andbusiness or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on"Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities . click apply for full job details
10/04/2025
Full time
Pay: $24.00 per hour At Great Wolf, theFood Outlet Supervisorbrings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends- including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties&Responsibilities Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to pack/guest concerns and escalates to leadership as appropriate Understands and participates in scheduling of staff, execution of labor management and forecasting Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters Performs daily audits per procedure to ensure optimal operation to standards Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of staff, providing real time feedback and coaching Participates in recruitment process and selection of talent for the F&B staff Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Basic Qualifications&Skills High School diploma or GED Minimum of 1 year experience in a food service leadership capacity Minimum of 1 year experience utilizing Point-of-Sale (POS) technology Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Basic math skills (addition, subtraction, etc.) as they apply to cash handling Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications&Traits Associates degree or higher in hospitality or related field Prior experience with Micros POS Serve-Safe and/or TIPS certification Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Able to lift up to 30lbs Able to bend, stretch, and twist Able to stand and walk for long periods of time Restaurant Supervisor: At Great Wolf, theRestaurant Supervisoris critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations. Essential Duties&Responsibilities Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s) Identify all Out of Order equipment and pass along to Manager for repair Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc. Assists with the coordination and execution of birthday parties Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies Basic Qualifications&Skills Some High School education or equivalent 1+ year previous experience in a food service team lead capacity or leadership role 1+ year utilizing Point-of-Sale (POS) technology Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed Successful completion of criminal background check and drug screen Desired Qualifications&Traits Prior experience with Micros POS Serve-Safe and/or TIPS certification Proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, andbusiness or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on"Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities . click apply for full job details
Tundra Lodge Resort & Waterpark
Green Bay, Wisconsin
Tundra Lodge is currently seeking a Full Time Marketing Manager for this Full-Service 162 guestroom Resort, Waterpark and Conference Center. The Marketing Manager oversees all marketing/advertising/social media materials to ensure a consistent message and professional look. This position works closely with the General Manager, Department Heads, VP Operations and hotel ownership. The Marketing Manager also works with the hotel sales department on a daily basis and ensures the marketing efforts are aligned with and support the sales efforts of the hotel. Job duties of the Marketing Manager may include, but are not limited to, the following: Marketing -Develop and executing an annual Sales & Marketing Plan and assist with hotel overall annual marketing budgets. -Create, manage and/or implement marketing plans and programs, both short and long term, to increase group and individual revenues, market awareness and expansion of Resort products and/or services. -Develops, implements, controls, compiles and/or directs the preparation of reports pertaining to the operation of the Marketing Department to include, but not limited to the annual and monthly Forecast, Sales and Marketing Budget, Advertising and Promotion Budget, Advertising Tracking Measures and Booking Report. -Oversee the maintenance of hotel website, Facebook page and other Social Media platforms that develop. -Oversee the design, printing and updating of marketing/sales collateral for hotel including fact sheets, rack cards, promotional materials, specific market segments and need periods. -Oversees property advertisements and Marketing Collateral. -Assist the General Manager, VP of Ops and Ownership in all marketing vendor relationships/opportunities -Assist in coordination of special events such as ongoing corporate client events. Produce press releases and any necessary marketing materials or promotional items for such events. -Participate and present relevant marketing information at all hotel meetings interacting with department heads, staff and ownership. -Oversee online and print photography representation. -Ensure high quality, online visual representation is maintained for hotel. Digital Marketing: -Assist hotel Rev Manager in hotels participation in eCommerce programs -Manage hotel websites, OTA websites and property-specific websites to ensure information is accurate and current. Conduct periodic audits and communicate with the hotels any updates needed. -Work with hotel Rev Manager to monitor search engine placement and implement strategies to improve visibility including pay-per-click , link building and search engine optimization. -Assist with e-mail marketing efforts including e-mail address collection, database management, e-mail campaign creation and report analysis. -Ensure we are maximizing all hotel resources to enhance the properties websites (landing pages, POGs, marketing pages, etc.). -Search out BDPs on creative ways to leverage viral marketing opportunities (YouTube, Pinterest, Google+, etc.) -Research, develop and implement strategies to effectively increase property rankings on third party websites.
09/01/2021
Full time
Tundra Lodge is currently seeking a Full Time Marketing Manager for this Full-Service 162 guestroom Resort, Waterpark and Conference Center. The Marketing Manager oversees all marketing/advertising/social media materials to ensure a consistent message and professional look. This position works closely with the General Manager, Department Heads, VP Operations and hotel ownership. The Marketing Manager also works with the hotel sales department on a daily basis and ensures the marketing efforts are aligned with and support the sales efforts of the hotel. Job duties of the Marketing Manager may include, but are not limited to, the following: Marketing -Develop and executing an annual Sales & Marketing Plan and assist with hotel overall annual marketing budgets. -Create, manage and/or implement marketing plans and programs, both short and long term, to increase group and individual revenues, market awareness and expansion of Resort products and/or services. -Develops, implements, controls, compiles and/or directs the preparation of reports pertaining to the operation of the Marketing Department to include, but not limited to the annual and monthly Forecast, Sales and Marketing Budget, Advertising and Promotion Budget, Advertising Tracking Measures and Booking Report. -Oversee the maintenance of hotel website, Facebook page and other Social Media platforms that develop. -Oversee the design, printing and updating of marketing/sales collateral for hotel including fact sheets, rack cards, promotional materials, specific market segments and need periods. -Oversees property advertisements and Marketing Collateral. -Assist the General Manager, VP of Ops and Ownership in all marketing vendor relationships/opportunities -Assist in coordination of special events such as ongoing corporate client events. Produce press releases and any necessary marketing materials or promotional items for such events. -Participate and present relevant marketing information at all hotel meetings interacting with department heads, staff and ownership. -Oversee online and print photography representation. -Ensure high quality, online visual representation is maintained for hotel. Digital Marketing: -Assist hotel Rev Manager in hotels participation in eCommerce programs -Manage hotel websites, OTA websites and property-specific websites to ensure information is accurate and current. Conduct periodic audits and communicate with the hotels any updates needed. -Work with hotel Rev Manager to monitor search engine placement and implement strategies to improve visibility including pay-per-click , link building and search engine optimization. -Assist with e-mail marketing efforts including e-mail address collection, database management, e-mail campaign creation and report analysis. -Ensure we are maximizing all hotel resources to enhance the properties websites (landing pages, POGs, marketing pages, etc.). -Search out BDPs on creative ways to leverage viral marketing opportunities (YouTube, Pinterest, Google+, etc.) -Research, develop and implement strategies to effectively increase property rankings on third party websites.
Description The Property & Facilities Administrator in conjunction with the Facilities Manager, directly manages the business affairs of the Homeowner's Association. Other responsibilities will include managing operations, maintenance, and repair of common areas for property under contract with Mammoth Hospitality Management, LLC. The Property & Facilities Administrator has the specialized knowledge and experience to work directly with the Homeowner's Association Board of Directors by assisting in the creation, implementation, and administration of the maintenance program covering those areas for which the association has responsibility under the Project Documents and the Act. Requirements Bachelor's degree in field of Finance, Business, Hospitality Management, or related programs preferred. Minimum of three years in property or hospitality management. Proven excellent record of discretion and independent judgment with excellent written, verbal, and organizational skills. Ability to professionally communicate and interact with all levels of management and staff. Specialized knowledge in training, scheduling, hiring, coaching, and correcting staff members. Proficiency in standard operating systems and ability to make decisions with autonomy 90% of the time. Offers of employment may be contingent upon successful completion of a background investigation.
09/29/2020
Description The Property & Facilities Administrator in conjunction with the Facilities Manager, directly manages the business affairs of the Homeowner's Association. Other responsibilities will include managing operations, maintenance, and repair of common areas for property under contract with Mammoth Hospitality Management, LLC. The Property & Facilities Administrator has the specialized knowledge and experience to work directly with the Homeowner's Association Board of Directors by assisting in the creation, implementation, and administration of the maintenance program covering those areas for which the association has responsibility under the Project Documents and the Act. Requirements Bachelor's degree in field of Finance, Business, Hospitality Management, or related programs preferred. Minimum of three years in property or hospitality management. Proven excellent record of discretion and independent judgment with excellent written, verbal, and organizational skills. Ability to professionally communicate and interact with all levels of management and staff. Specialized knowledge in training, scheduling, hiring, coaching, and correcting staff members. Proficiency in standard operating systems and ability to make decisions with autonomy 90% of the time. Offers of employment may be contingent upon successful completion of a background investigation.
Mammoth Mountain Ski Area, LLC
Mammoth Lakes, California
Description The Property & Facilities Administrator in conjunction with the Facilities Manager, directly manages the business affairs of the Homeowner's Association. Other responsibilities will include managing operations, maintenance, and repair of common areas for property under contract with Mammoth Hospitality Management, LLC. The Property & Facilities Administrator has the specialized knowledge and experience to work directly with the Homeowner's Association Board of Directors by assisting in the creation, implementation, and administration of the maintenance program covering those areas for which the association has responsibility under the Project Documents and the Act. Requirements Bachelor's degree in field of Finance, Business, Hospitality Management, or related programs preferred. Minimum of three years in property or hospitality management. Proven excellent record of discretion and independent judgment with excellent written, verbal, and organizational skills. Ability to professionally communicate and interact with all levels of management and staff. Specialized knowledge in training, scheduling, hiring, coaching, and correcting staff members. Proficiency in standard operating systems and ability to make decisions with autonomy 90% of the time. Offers of employment may be contingent upon successful completion of a background investigation.
09/29/2020
Description The Property & Facilities Administrator in conjunction with the Facilities Manager, directly manages the business affairs of the Homeowner's Association. Other responsibilities will include managing operations, maintenance, and repair of common areas for property under contract with Mammoth Hospitality Management, LLC. The Property & Facilities Administrator has the specialized knowledge and experience to work directly with the Homeowner's Association Board of Directors by assisting in the creation, implementation, and administration of the maintenance program covering those areas for which the association has responsibility under the Project Documents and the Act. Requirements Bachelor's degree in field of Finance, Business, Hospitality Management, or related programs preferred. Minimum of three years in property or hospitality management. Proven excellent record of discretion and independent judgment with excellent written, verbal, and organizational skills. Ability to professionally communicate and interact with all levels of management and staff. Specialized knowledge in training, scheduling, hiring, coaching, and correcting staff members. Proficiency in standard operating systems and ability to make decisions with autonomy 90% of the time. Offers of employment may be contingent upon successful completion of a background investigation.
Description Oversees operation of the Rooms Division, including Front Desk, Guest Services, Maintenance, and Housekeeping. Responsible for working with managers and achieving employee, guest service, and financial goals of the Rooms Division. Oversees all operations of the Neighborhood Company, including marketing, events, grounds, and Master Association compliance. Assumes duties of General Manager in the GM's absence. Requirements Four year degree in Hospitality or Resort Management preferred. Proven track record in the hospitality industry and direct guest service organizations. Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One. Profesional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure and with deadlines. Ability to solve problems using common sense and hotel policy. Demonstrates strong leadership skills. Event management experience preferred. Offers of employment may be contingent upon successful completion of a background investigation.
09/29/2020
Description Oversees operation of the Rooms Division, including Front Desk, Guest Services, Maintenance, and Housekeeping. Responsible for working with managers and achieving employee, guest service, and financial goals of the Rooms Division. Oversees all operations of the Neighborhood Company, including marketing, events, grounds, and Master Association compliance. Assumes duties of General Manager in the GM's absence. Requirements Four year degree in Hospitality or Resort Management preferred. Proven track record in the hospitality industry and direct guest service organizations. Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One. Profesional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure and with deadlines. Ability to solve problems using common sense and hotel policy. Demonstrates strong leadership skills. Event management experience preferred. Offers of employment may be contingent upon successful completion of a background investigation.
Mammoth Mountain Ski Area, LLC
Mammoth Lakes, California
Description Oversees operation of the Rooms Division, including Front Desk, Guest Services, Maintenance, and Housekeeping. Responsible for working with managers and achieving employee, guest service, and financial goals of the Rooms Division. Oversees all operations of the Neighborhood Company, including marketing, events, grounds, and Master Association compliance. Assumes duties of General Manager in the GM's absence. Requirements Four year degree in Hospitality or Resort Management preferred. Proven track record in the hospitality industry and direct guest service organizations. Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One. Profesional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure and with deadlines. Ability to solve problems using common sense and hotel policy. Demonstrates strong leadership skills. Event management experience preferred. Offers of employment may be contingent upon successful completion of a background investigation.
09/29/2020
Description Oversees operation of the Rooms Division, including Front Desk, Guest Services, Maintenance, and Housekeeping. Responsible for working with managers and achieving employee, guest service, and financial goals of the Rooms Division. Oversees all operations of the Neighborhood Company, including marketing, events, grounds, and Master Association compliance. Assumes duties of General Manager in the GM's absence. Requirements Four year degree in Hospitality or Resort Management preferred. Proven track record in the hospitality industry and direct guest service organizations. Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One. Profesional demeanor, attitude and appearance. Strong work ethic. Ability to effectively communicate to guests, employees and management. Ability to perform under pressure and with deadlines. Ability to solve problems using common sense and hotel policy. Demonstrates strong leadership skills. Event management experience preferred. Offers of employment may be contingent upon successful completion of a background investigation.
Stein Eriksen Lodge Management Corporation is recruiting for the following Full Time Year-Round positions: Recruiting Manager Previous experience in talent acquisition, a minimum of 1 to 3 years' experience in human resources. Source and actively manage potential candidates through HRIS systems. Develop and maintain strong relationships with hiring departments. Organize and manage the interview process from start to finish. Organize job fairs, hiring events, and participate in other job-sourcing opportunities. Outstanding people skills a must. Desired applicant possesses excellent computer skills, including spelling, writing and proofreading. Candidate must have strong organizational skills, have the ability to multitask, and strong knowledge of Microsoft Office. Spanish speaking a plus. Applicant must be friendly, professional, and discreet. Engineering (Maintenance) Manager Two years' experience as an Engineering manager. Swing shift with variable days off. Proficiency in all aspects of skilled trades: plumbing, carpentry, HVAC, electrical, mechanical, construction, and pool/spa. Oversees daily operations of Engineering and facilities including landscaping, room renovation and snow removal. Provides training and technical assistance as needed. Knowledgeable in Microsoft Office and able to learn new software necessary. Additional Positions: Engineering Supervisor Engineering Technician Loss Prevention Officer F&B Administrative Assistant Offers excellent benefits. recblid wj4b29rqdn0k2rfdlm677jjdzuq8re
09/25/2020
Full time
Stein Eriksen Lodge Management Corporation is recruiting for the following Full Time Year-Round positions: Recruiting Manager Previous experience in talent acquisition, a minimum of 1 to 3 years' experience in human resources. Source and actively manage potential candidates through HRIS systems. Develop and maintain strong relationships with hiring departments. Organize and manage the interview process from start to finish. Organize job fairs, hiring events, and participate in other job-sourcing opportunities. Outstanding people skills a must. Desired applicant possesses excellent computer skills, including spelling, writing and proofreading. Candidate must have strong organizational skills, have the ability to multitask, and strong knowledge of Microsoft Office. Spanish speaking a plus. Applicant must be friendly, professional, and discreet. Engineering (Maintenance) Manager Two years' experience as an Engineering manager. Swing shift with variable days off. Proficiency in all aspects of skilled trades: plumbing, carpentry, HVAC, electrical, mechanical, construction, and pool/spa. Oversees daily operations of Engineering and facilities including landscaping, room renovation and snow removal. Provides training and technical assistance as needed. Knowledgeable in Microsoft Office and able to learn new software necessary. Additional Positions: Engineering Supervisor Engineering Technician Loss Prevention Officer F&B Administrative Assistant Offers excellent benefits. recblid wj4b29rqdn0k2rfdlm677jjdzuq8re